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So we have, we haven't invested it yet because we're waiting on the money to drop into the account. So that's good. So at the moment, it hasn't been invested yet. It's kind of in transit because when they take the money out, it can take, like, a couple of business days for that to kind of come through, which is good, like you said, that when the money does drop, because we have that automatic investment for you, it will mean that because you are making those regular contributions, there will be times where it's at the top of the market and other times at the bottom, which is why doing it is good. And exactly like you said, obviously, we've seen a bit of a a lots going on in the world at the moment, which I'm sure you which I'm sure you've heard. So it hasn't, yeah, it hasn't been invested yet, but when it will drop an account, which I'm sure if it came out on Friday, I do expect it to kind of come in the next couple of days, really. It will then be invested, which is good for you because, like you said as well, it is down a little bit at the moment, which will will mean that, you know, at the time when it gets invested, it is probably a little bit lower, which which is good because that gives you a little bit more. Yeah. Yep. Yeah. You can literally just call us and let us know. Because that first twelve months, there is no limits. So you can call me or call the office or even email me or email us and say, hey. I wanna put a little bit more in, especially this first twelve months. There is no restriction. So however, you know, you come across if you, hey. Hey. I have a little bit more. I'd like to put a bit more in. You just call us or email us, and then we can get that sorted for you. Yeah. Yes. Literally, just a phone call or an email because we kind of do all of that in the back end for you. And we would have, obviously, the forms and and the details and everything. So we can definitely you can just call us whenever, and we can we can organize that for you. It's only once it gets past that twelve months. I would say just check-in with me, and I would just wanna run through the numbers just to see. But this last twelve months, there is no limitations. Yeah. Perfect. If you do think of anything else, though, Dev, you know, you can always just send me an email or or call the office. And if I'm not free, we can always just book in for a bit of a catch up. Yeah. Perfect. Well, you have a lovely rest of your day. Thanks. 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morning, Deb. How are you? Good. Thanks. How's your morning been?\n\nYeah. Okay. Yep. Yeah. Yep.\n\nYep. Mhmm. Mhmm. Yes. Yes.\n\nYes. Yeah. Yes. Exactly. Yes.\n\nYeah. So we have, we haven't invested it yet because we're waiting on the money to drop into the account. So that's good. So at the moment, it hasn't been invested yet. It's kind of in transit because when they take the money out, it can take, like, a couple of business days for that to kind of come through, which is good, like you said, that when the money does drop, because we have that automatic investment for you, it will mean that because you are making those regular contributions, there will be times where it's at the top of the market and other times at the bottom, which is why doing it is good.\n\nAnd exactly like you said, obviously, we've seen a bit of a a lots going on in the world at the moment, which I'm sure you which I'm sure you've heard. So it hasn't, yeah, it hasn't been invested yet, but when it will drop an account, which I'm sure if it came out on Friday, I do expect it to kind of come in the next couple of days, really. It will then be invested, which is good for you because, like you said as well, it is down a little bit at the moment, which will will mean that, you know, at the time when it gets invested, it is probably a little bit lower, which which is good because that gives you a little bit more. Yeah. Yep.\n\nYeah. You can literally just call us and let us know. Because that first twelve months, there is no limits. So you can call me or call the office or even email me or email us and say, hey. I wanna put a little bit more in, especially this first twelve months.\n\nThere is no restriction. So however, you know, you come across if you, hey. Hey. I have a little bit more. I'd like to put a bit more in.\n\nYou just call us or email us, and then we can get that sorted for you. Yeah. Yes. Literally, just a phone call or an email because we kind of do all of that in the back end for you. And we would have, obviously, the forms and and the details and everything.\n\nSo we can definitely you can just call us whenever, and we can we can organize that for you. It's only once it gets past that twelve months. I would say just check-in with me, and I would just wanna run through the numbers just to see. But this last twelve months, there is no limitations. Yeah.\n\nPerfect. If you do think of anything else, though, Dev, you know, you can always just send me an email or or call the office. And if I'm not free, we can always just book in for a bit of a catch up. Yeah. Perfect.\n\nWell, you have a lovely rest of your day. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Deb.","start":1.1999999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.4081179002920787},{"text":"How are you?","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.3289172152678172},{"text":"Good.","start":5.3599997,"end":5.8399997,"sentiment":"positive","sentiment_score":0.5773214101791382},{"text":"Thanks.","start":5.8399997,"end":6.3199997,"sentiment":"positive","sentiment_score":0.5939329266548157},{"text":"How's your morning 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How are you? I'm not bad. I was just at work. So I I was thinking of giving you a quick call. I mean, it was a very general inquiry, but, again, I Hayden couldn't really give me a very clear answer. It's it's not not too complicated. It's just because, you know, the money got deducted for the investment bond just before the weekend. And when this this whole Middle Eastern crisis started, and there were I was just started thinking that if they haven't invested right now, then I probably would be able to invest at a cheaper unit value. And I just thought of checking whether you guys invested already because the account shows no transactions yet. And I an account has been created with no transaction. So do I still have an opportunity of investing it at a cheaper rate? In respect to the investment is still going on. It's it's still gonna happen, whether before the crash or after the crash. But I just wanted to know if it happened if it's going to happen after the trial. Okay. Yeah. Yeah. Yeah. Yeah. Yes. Yes. Of course. Yes. Absolutely. Yeah. Okay. Yeah. Yeah. Absolutely. Now another question was, if I have to because when I said $5,000, I was I was being a bit conservative at that point of time. If I have to make an additional, let's say, 3 or 4, Is that a what is the procedure for that? Yeah. Yeah. Yeah. Okay. Okay. Cool. So it's just a phone call? Yeah. Yeah. Yeah. Yeah. Okay. Cool. Cool. That's that's pretty much it, Veronica. That's all good. Cool. Yeah. Sure. Cool. Thanks a lot. Right. You too. Have a good one. Bye. Thanks. 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Veronica. How are you? I'm not bad. I was just at work. So I I was thinking of giving you a quick call.\n\nI mean, it was a very general inquiry, but, again, I Hayden couldn't really give me a very clear answer. It's it's not not too complicated. It's just because, you know, the money got deducted for the investment bond just before the weekend. And when this this whole Middle Eastern crisis started, and there were I was just started thinking that if they haven't invested right now, then I probably would be able to invest at a cheaper unit value. And I just thought of checking whether you guys invested already because the account shows no transactions yet.\n\nAnd I an account has been created with no transaction. So do I still have an opportunity of investing it at a cheaper rate? In respect to the investment is still going on. It's it's still gonna happen, whether before the crash or after the crash. But I just wanted to know if it happened if it's going to happen after the trial.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nYes. Yes. Of course. Yes. Absolutely.\n\nYeah. Okay. Yeah. Yeah. Absolutely.\n\nNow another question was, if I have to because when I said $5,000, I was I was being a bit conservative at that point of time. If I have to make an additional, let's say, 3 or 4, Is that a what is the procedure for that? Yeah. Yeah. Yeah.\n\nOkay. Okay. Cool. So it's just a phone call? Yeah.\n\nYeah. Yeah. Yeah. Okay. Cool.\n\nCool. That's that's pretty much it, Veronica. That's all good. Cool. Yeah.\n\nSure. Cool. Thanks a lot. Right. You too.\n\nHave a good one. Bye. Thanks. 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another question was, if I have to because when I said $5,000, I was I was being a bit conservative at that point of time.","start":141.46,"end":150.04,"sentiment":"neutral","sentiment_score":-0.05165573302656412},{"text":"If I have to make an additional, let's say, 3 or 4, Is that a what is the procedure for 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call?","start":186.395,"end":187.775,"sentiment":"neutral","sentiment_score":0.09968878328800201},{"text":"Yeah.","start":192.955,"end":193.455,"sentiment":"neutral","sentiment_score":0.13293465971946716}],"sentiment":"neutral","sentiment_score":0.12246299982070923,"num_words":10,"start":176.93,"end":193.455},{"sentences":[{"text":"Yeah.","start":200.54,"end":201.04,"sentiment":"neutral","sentiment_score":0.15465570986270905},{"text":"Yeah.","start":205.5,"end":206.0,"sentiment":"neutral","sentiment_score":0.06523393839597702},{"text":"Yeah.","start":210.78,"end":211.28,"sentiment":"neutral","sentiment_score":0.04573877155780792},{"text":"Okay.","start":214.715,"end":215.19499,"sentiment":"neutral","sentiment_score":0.15128067135810852},{"text":"Cool.","start":215.19499,"end":215.69499,"sentiment":"neutral","sentiment_score":0.25477614998817444}],"sentiment":"neutral","sentiment_score":0.13433704823255538,"num_words":5,"start":200.54,"end":215.69499},{"sentences":[{"text":"Cool.","start":215.915,"end":216.235,"sentiment":"positive","sentiment_score":0.3837550282478333},{"text":"That's that's pretty much it, Veronica.","start":216.235,"end":217.935,"sentiment":"positive","sentiment_score":0.42271295189857483},{"text":"That's all good.","start":217.995,"end":218.975,"sentiment":"positive","sentiment_score":0.617509146531423},{"text":"Cool.","start":219.675,"end":220.175,"sentiment":"neutral","sentiment_score":0.1516926884651184},{"text":"Yeah.","start":224.795,"end":225.24,"sentiment":"neutral","sentiment_score":0.027871720492839813}],"sentiment":"positive","sentiment_score":0.4126770490159591,"num_words":12,"start":215.915,"end":225.24},{"sentences":[{"text":"Sure.","start":228.12001,"end":228.52,"sentiment":"neutral","sentiment_score":0.22185677289962769},{"text":"Cool.","start":228.52,"end":229.02,"sentiment":"positive","sentiment_score":0.3777351379394531},{"text":"Thanks a lot.","start":229.08,"end":229.90001,"sentiment":"positive","sentiment_score":0.6909035245577494},{"text":"Right.","start":231.16,"end":231.66,"sentiment":"positive","sentiment_score":0.6517219543457031},{"text":"You too.","start":232.6,"end":233.0,"sentiment":"positive","sentiment_score":0.6656587421894073}],"sentiment":"positive","sentiment_score":0.5819177404046059,"num_words":8,"start":228.12001,"end":233.0},{"sentences":[{"text":"Have a good one.","start":233.0,"end":233.8,"sentiment":"positive","sentiment_score":0.7055960446596146},{"text":"Bye.","start":233.8,"end":234.3,"sentiment":"positive","sentiment_score":0.3971804082393646},{"text":"Thanks.","start":234.44,"end":234.94,"sentiment":"positive","sentiment_score":0.6777708530426025},{"text":"Bye.","start":235.08,"end":235.58,"sentiment":"neutral","sentiment_score":-0.09425999224185944}],"sentiment":"positive","sentiment_score":0.5432964925255094,"num_words":7,"start":233.0,"end":235.58}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Deb. How are you?\n\nChannel 1: Good, Veronica. How are you?\n\nChannel 0: Good. Thanks. How's your morning been?\n\nChannel 1: I'm not bad. I was just at work. So\n\nChannel 0: Yeah.\n\nChannel 1: I I was thinking of giving you a quick call. I mean, it was a very general inquiry, but, again, I Hayden couldn't really give me a very clear answer.\n\nChannel 0: Okay. Yep.\n\nChannel 1: It's it's not not too complicated. It's just because,\n\nChannel 0: Yeah.\n\nChannel 1: you know, the money got deducted for the investment bond just before the weekend. And when this this whole Middle Eastern crisis started,\n\nChannel 0: Yep. Yep.\n\nChannel 1: and there were I was just started thinking that if they haven't invested right now, then\n\nChannel 0: Mhmm.\n\nChannel 1: I probably would be able to invest at a cheaper unit value.\n\nChannel 0: Mhmm.\n\nChannel 1: And I just thought of checking whether you guys invested already because the account shows no transactions yet. And I an\n\nChannel 0: Yes.\n\nChannel 1: account has been created with no transaction. So do\n\nChannel 0: Yes.\n\nChannel 1: I still have an opportunity of investing it at a cheaper rate? In respect\n\nChannel 0: Yes.\n\nChannel 1: to the investment is still going on. It's it's still gonna\n\nChannel 0: Yeah.\n\nChannel 1: happen, whether\n\nChannel 0: Yes.\n\nChannel 1: before the crash or after the crash. But\n\nChannel 0: Exactly.\n\nChannel 1: I just wanted to know if it happened if it's\n\nChannel 0: Yes.\n\nChannel 1: going to happen after the trial.\n\nChannel 0: Yeah. So we have, we haven't invested it yet because we're waiting on the money to drop into the account. So that's good. So at the moment, it hasn't been invested yet.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: It's kind of in transit because when they take the money out, it can take, like, a couple of business days for that to kind of come through,\n\nChannel 1: Yeah.\n\nChannel 0: which is good, like you said, that when the money does drop, because we have that automatic investment for you,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: it will mean that because you are making those regular contributions,\n\nChannel 1: Yes.\n\nChannel 0: there will be times where it's at the top of the market and other times at the\n\nChannel 1: Yes.\n\nChannel 0: bottom, which\n\nChannel 1: Of\n\nChannel 0: is\n\nChannel 1: course.\n\nChannel 0: why doing it is good. And exactly like you said, obviously, we've seen a bit of a a lots going on in the world at the moment, which\n\nChannel 1: Yes.\n\nChannel 0: I'm sure you which I'm sure you've heard. So\n\nChannel 1: Absolutely.\n\nChannel 0: it hasn't, yeah, it hasn't been invested yet, but when it will drop an account, which I'm sure if it came out on Friday, I do\n\nChannel 1: Yeah.\n\nChannel 0: expect it to kind of come in the next couple of days, really. It will then\n\nChannel 1: Okay.\n\nChannel 0: be invested, which is good for you because, like you\n\nChannel 1: Yeah.\n\nChannel 0: said\n\nChannel 1: Yeah.\n\nChannel 0: as well, it is down a little bit at the moment, which will will mean that, you know, at the time when it gets invested, it is probably a little bit lower, which which is good because that gives you a little bit more.\n\nChannel 1: Absolutely.\n\nChannel 0: Yeah.\n\nChannel 1: Now another question was, if I have to because when I said $5,000, I was I was being a bit conservative at that point of time.\n\nChannel 0: Yep.\n\nChannel 1: If I have to make an additional, let's say, 3 or 4, Is that a what is the procedure for that?\n\nChannel 0: Yeah. You can literally just call us and let us know. Because that\n\nChannel 1: Yeah.\n\nChannel 0: first twelve months, there is no limits. So\n\nChannel 1: Yeah.\n\nChannel 0: you can call me or call the office or even email me or\n\nChannel 1: Yeah.\n\nChannel 0: email us and say, hey. I wanna put a little bit more in, especially this first twelve months. There is no restriction. So however,\n\nChannel 1: Okay.\n\nChannel 0: you know, you come across if you, hey. Hey. I have a little bit more. I'd like to put a bit more in. You just call us or email us, and then we can get that sorted for you.\n\nChannel 1: Okay. Cool. So it's just a phone\n\nChannel 0: Yeah.\n\nChannel 1: call?\n\nChannel 0: Yes. Literally, just a phone call or an email because we kind of do all of that in the back end for you.\n\nChannel 1: Yeah.\n\nChannel 0: And we would have, obviously, the forms and and the details and everything. So we can definitely you can just call us whenever, and\n\nChannel 1: Yeah.\n\nChannel 0: we can we can organize that for you. It's only once it gets past that twelve months.\n\nChannel 1: Yeah.\n\nChannel 0: I would say just check-in with me, and I would just wanna run through the numbers just to see.\n\nChannel 1: Yeah.\n\nChannel 0: But this last twelve months, there is no limitations.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: Cool. That's that's pretty much it, Veronica. That's all\n\nChannel 0: Perfect.\n\nChannel 1: good.\n\nChannel 0: If you do think\n\nChannel 1: Cool.\n\nChannel 0: of anything else, though, Dev, you know, you can always just send me an email or or call the office. And if\n\nChannel 1: Yeah.\n\nChannel 0: I'm not free, we can always just book in for a bit of a catch up.\n\nChannel 1: Sure. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: Thanks a lot.\n\nChannel 0: Perfect. Well, you have a lovely\n\nChannel 1: Right.\n\nChannel 0: rest of your day.\n\nChannel 1: You too. Have a good one. Bye.\n\nChannel 0: Thanks.\n\nChannel 1: Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Deb.","start":1.1999999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.4081179002920787},{"text":"How are you?","start":2.1599998,"end":2.98,"sentiment":"neutral","sentiment_score":0.3289172152678172}],"sentiment":"positive","sentiment_score":0.36851755777994794,"channel":0,"num_words":6,"start":1.1999999,"end":2.98},{"sentences":[{"text":"Good, Veronica.","start":3.4399998,"end":4.24,"sentiment":"positive","sentiment_score":0.5128255784511566},{"text":"How are you?","start":4.24,"end":4.98,"sentiment":"positive","sentiment_score":0.36873294909795123}],"sentiment":"positive","sentiment_score":0.4263700008392334,"channel":1,"num_words":5,"start":3.4399998,"end":4.98},{"sentences":[{"text":"Good.","start":5.3599997,"end":5.8399997,"sentiment":"positive","sentiment_score":0.5773214101791382},{"text":"Thanks.","start":5.8399997,"end":6.3199997,"sentiment":"positive","sentiment_score":0.5939329266548157},{"text":"How's your morning been?","start":6.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.2719525471329689}],"sentiment":"positive","sentiment_score":0.37651075422763824,"channel":0,"num_words":6,"start":5.3599997,"end":7.54},{"sentences":[{"text":"I'm not bad.","start":8.16,"end":8.8,"sentiment":"neutral","sentiment_score":0.0925358273088932},{"text":"I was just at 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thought of checking whether you guys invested already because the account shows no transactions yet.","start":45.495003,"end":52.375,"sentiment":"neutral","sentiment_score":-0.11118279066350725},{"text":"And I an","start":52.375,"end":53.015,"sentiment":"neutral","sentiment_score":-0.06317770605285962}],"sentiment":"neutral","sentiment_score":-0.10432492143341474,"channel":1,"num_words":21,"start":45.495003,"end":53.015},{"sentences":[{"text":"Yes.","start":52.95,"end":53.45,"sentiment":"neutral","sentiment_score":-0.01894940994679928}],"sentiment":"neutral","sentiment_score":-0.01894940994679928,"channel":0,"num_words":1,"start":52.95,"end":53.45},{"sentences":[{"text":"account has been created with no transaction.","start":53.015,"end":54.955,"sentiment":"neutral","sentiment_score":-0.08667753317526408},{"text":"So 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Deb explains that the investment is still in transit and will drop soon, but the customer is cautiously optimistic. They discuss the process for the investment and the possibility of an additional investment if the market is at a lower price. The customer is advised to check in with Deb and the agent will book a catch-up if needed."},"intents":{"segments":[{"text":"Now another question was, if I have to because when I said $5,000, I was I was being a bit conservative at that point of time. Yep.","start_word":474,"end_word":500,"intents":[{"intent":"Discuss expenses","confidence_score":0.0000863235}]},{"text":"You can literally just call us and let us know. 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Yep. and there were I was just started thinking that if they haven't invested right now, then Mhmm. I probably would be able to invest at a cheaper unit value. Mhmm. And I just thought of checking whether you guys invested already because the account shows no transactions yet. And I an Yes. account has been created with no transaction. So do Yes. I still have an opportunity of investing it at a cheaper rate? In respect Yes. to the investment is still going on. It's it's still gonna Yeah. happen, whether Yes. before the crash or after the crash. But Exactly. I just wanted to know if it happened if it's Yes. going to happen after the trial. Yeah. So we have, we haven't invested it yet because we're waiting on the money to drop into the account. So that's good. So at the moment, it hasn't been invested yet. Okay. Yeah. It's kind of in transit because when they take the money out, it can take, like, a couple of business days for that to kind of come through, Yeah.","start_word":13,"end_word":274,"sentiment":"neutral","sentiment_score":-0.05168648469635065},{"text":"which is good, like you said, that when the money does drop, because we have that automatic investment for you, Yeah.","start_word":275,"end_word":295,"sentiment":"positive","sentiment_score":0.4470022916793823},{"text":"Yeah. it will mean that because you are making those regular contributions, Yes. there will be times where it's at the top of the market and other times at the Yes. bottom, which Of is course.","start_word":296,"end_word":331,"sentiment":"neutral","sentiment_score":0.18814770877361295},{"text":"why doing it is good.","start_word":332,"end_word":336,"sentiment":"positive","sentiment_score":0.5606307983398438},{"text":"And exactly like you said, obviously, we've seen a bit of a a lots going on in the world at the moment, which Yes. I'm sure you which I'm sure you've heard. So Absolutely. it hasn't, yeah, it hasn't been invested yet, but when it will drop an account, which I'm sure if it came out on Friday, I do Yeah. expect it to kind of come in the next couple of days, really. It will then Okay. be invested, which is good for you because, like you Yeah. said Yeah. as well, it is down a little bit at the moment, which will will mean that, you know, at the time when it gets invested, it is probably a little bit lower, which which is good because that gives you a little bit more. Absolutely. Yeah. Now another question was, if I have to because when I said $5,000, I was I was being a bit conservative at that point of time. Yep. If I have to make an additional, let's say, 3 or 4, Is that a what is the procedure for that? Yeah. You can literally just call us and let us know. Because that Yeah. first twelve months, there is no limits. So Yeah. you can call me or call the office or even email me or Yeah. email us and say, hey. I wanna put a little bit more in, especially this first twelve months. There is no restriction. So however, Okay. you know, you come across if you, hey. Hey. I have a little bit more. I'd like to put a bit more in. You just call us or email us, and then we can get that sorted for you. Okay. Cool. So it's just a phone Yeah. call? Yes. Literally, just a phone call or an email because we kind of do all of that in the back end for you. Yeah. And we would have, obviously, the forms and and the details and everything. So we can definitely you can just call us whenever, and Yeah. we can we can organize that for you. It's only once it gets past that twelve months. Yeah. I would say just check-in with me, and I would just wanna run through the numbers just to see. Yeah. But this last twelve months, there is no limitations. Okay. Cool. Yeah.","start_word":337,"end_word":730,"sentiment":"neutral","sentiment_score":0.0898163098898636},{"text":"Cool. That's that's pretty much it, Veronica. That's all Perfect. good.","start_word":731,"end_word":741,"sentiment":"positive","sentiment_score":0.5008063912391663},{"text":"If you do think Cool. of anything else, though, Dev, you know, you can always just send me an email or or call the office. And if Yeah. I'm not free, we can always just book in for a bit of a catch up. Sure.","start_word":742,"end_word":786,"sentiment":"neutral","sentiment_score":0.08018385618925095},{"text":"Cool. Yeah. Thanks a lot. Perfect. Well, you have a lovely Right. rest of your day. You too. Have a good one. Bye. Thanks. Thanks. Bye.","start_word":787,"end_word":812,"sentiment":"positive","sentiment_score":0.6438324864094074},{"text":"Bye.","start_word":813,"end_word":813,"sentiment":"neutral","sentiment_score":0.314935564994812}],"average":{"sentiment":"neutral","sentiment_score":0.0945935300236495}}}}