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I'll see if this person is available. Thanks, Andrew. Please stay on the line. Hello?\n\nSir, this is not Russian. You want to speak Russian? What is this regards to? No. He's not available.\n\nYou you call on my mobile number. This is a different person. Okay. Who gave this number? How did you get this number?\n\nTo Russia. So you would have send it to Russia, but this is I'm not Russian. Yeah. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.08,"sentiment":"neutral","sentiment_score":0.01939622840533654},{"text":"I'll see if this person is available.","start":2.08,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.02167496471000569},{"text":"Thanks, Andrew.","start":13.28,"end":14.099999,"sentiment":"positive","sentiment_score":0.39039909839630127},{"text":"Please stay on the line.","start":14.565,"end":15.705,"sentiment":"neutral","sentiment_score":0.2032407581806183},{"text":"Hello?","start":18.805,"end":19.305,"sentiment":"neutral","sentiment_score":0.08760768175125122}],"sentiment":"neutral","sentiment_score":0.1025100853737621,"num_words":21,"start":0.39999998,"end":19.305},{"sentences":[{"text":"Sir, this is not Russian.","start":30.98,"end":32.34,"sentiment":"negative","sentiment_score":-0.37627577781677246},{"text":"You want to speak Russian?","start":32.34,"end":33.48,"sentiment":"neutral","sentiment_score":-0.19100525975227356},{"text":"What is this regards to?","start":41.22,"end":42.68,"sentiment":"neutral","sentiment_score":-0.015936172939836978},{"text":"No.","start":56.315,"end":56.635,"sentiment":"neutral","sentiment_score":-0.3068307042121887},{"text":"He's not available.","start":56.635,"end":57.614998,"sentiment":"neutral","sentiment_score":-0.2882813513278961}],"sentiment":"neutral","sentiment_score":-0.2151453058284364,"num_words":19,"start":30.98,"end":57.614998},{"sentences":[{"text":"You you call on my mobile number.","start":59.01,"end":61.11,"sentiment":"neutral","sentiment_score":-0.22852605794157302},{"text":"This is a different person.","start":63.09,"end":64.31,"sentiment":"neutral","sentiment_score":-0.20308607518672944},{"text":"Okay.","start":65.729996,"end":66.229996,"sentiment":"neutral","sentiment_score":-0.1326829046010971},{"text":"Who gave this number?","start":71.97,"end":73.11,"sentiment":"neutral","sentiment_score":-0.15731767192482948},{"text":"How did you get this number?","start":78.075005,"end":79.615005,"sentiment":"neutral","sentiment_score":-0.10304830968379974}],"sentiment":"neutral","sentiment_score":-0.17371114051860312,"num_words":23,"start":59.01,"end":79.615005},{"sentences":[{"text":"To Russia.","start":91.93,"end":92.490005,"sentiment":"neutral","sentiment_score":-0.14819329231977463},{"text":"So you would have send it to Russia, but this is I'm not Russian.","start":92.490005,"end":95.630005,"sentiment":"neutral","sentiment_score":-0.3170229366847447},{"text":"Yeah.","start":105.226875,"end":105.546875,"sentiment":"neutral","sentiment_score":0.130639910697937},{"text":"Thanks.","start":105.546875,"end":105.94688,"sentiment":"neutral","sentiment_score":0.234462708234787},{"text":"Bye.","start":105.94688,"end":106.44688,"sentiment":"neutral","sentiment_score":0.09296442568302156}],"sentiment":"neutral","sentiment_score":-0.22508635019001208,"num_words":19,"start":91.93,"end":106.44688}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew, calling about a follow-up.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hello?\n\nChannel 0: Oh, hi, Roshan. Good day to you. Roshan, it's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Sir, this is not Russian. You want to speak Russian?\n\nChannel 0: Oh, yeah. I wanted to speak to Roshan, the chief technology officer.\n\nChannel 1: What is this regards to?\n\nChannel 0: Actually, regarding the cybersecurity that we presented last couple of months to him, and we have a follow-up. And I just wanted to check if he's available.\n\nChannel 1: No. He's not available. You you call on my mobile number. This is a different person. Okay.\n\nChannel 0: That's weird. Because this is the number that I called a couple of months ago.\n\nChannel 1: Who gave this number?\n\nChannel 0: I'm sorry. What was that?\n\nChannel 1: How did you get this number?\n\nChannel 0: We got it from public LinkedIn. We have a team that generates the number, and we were able to speak last month. Don't you remember? We also send you an email.\n\nChannel 1: To Russia. So you would have send it to Russia, but this is I'm not Russian.\n\nChannel 0: That's that's just strange. Alright. I just want to make sure to check on this, but thank you for the time.\n\nChannel 1: Yeah. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.08,"sentiment":"neutral","sentiment_score":0.01939622840533654},{"text":"I'll see if this person is available.","start":2.08,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.02167496471000569}],"sentiment":"neutral","sentiment_score":0.020623240261696853,"channel":1,"num_words":13,"start":0.39999998,"end":3.9399998},{"sentences":[{"text":"Andrew, calling about a follow-up.","start":5.3599997,"end":7.7,"sentiment":"neutral","sentiment_score":0.014442386478185654}],"sentiment":"neutral","sentiment_score":0.014442386478185654,"channel":0,"num_words":5,"start":5.3599997,"end":7.7},{"sentences":[{"text":"Thanks, Andrew.","start":13.28,"end":14.099999,"sentiment":"positive","sentiment_score":0.39039909839630127},{"text":"Please stay on the line.","start":14.565,"end":15.705,"sentiment":"neutral","sentiment_score":0.2032407581806183},{"text":"Hello?","start":18.805,"end":19.305,"sentiment":"neutral","sentiment_score":0.08760768175125122}],"sentiment":"neutral","sentiment_score":0.23557620868086815,"channel":1,"num_words":8,"start":13.28,"end":19.305},{"sentences":[{"text":"Oh, hi, Roshan.","start":20.375,"end":21.755001,"sentiment":"neutral","sentiment_score":0.1941885550816854},{"text":"Good day to you.","start":22.535,"end":23.755001,"sentiment":"positive","sentiment_score":0.5140717774629593},{"text":"Roshan, it's Andrew from Vigilance AI.","start":25.255001,"end":27.994999,"sentiment":"neutral","sentiment_score":0.10396439706285794},{"text":"Have I caught you in a bad time?","start":28.135,"end":29.915,"sentiment":"neutral","sentiment_score":-0.08418398164212704}],"sentiment":"neutral","sentiment_score":0.12329368115890593,"channel":0,"num_words":21,"start":20.375,"end":29.915},{"sentences":[{"text":"Sir, this is not Russian.","start":30.98,"end":32.34,"sentiment":"negative","sentiment_score":-0.37627577781677246},{"text":"You want to speak Russian?","start":32.34,"end":33.48,"sentiment":"neutral","sentiment_score":-0.19100525975227356}],"sentiment":"neutral","sentiment_score":-0.283640518784523,"channel":1,"num_words":10,"start":30.98,"end":33.48},{"sentences":[{"text":"Oh, yeah.","start":35.18,"end":35.9,"sentiment":"neutral","sentiment_score":-0.06171227805316448},{"text":"I wanted to speak to Roshan, the chief technology officer.","start":35.9,"end":40.24,"sentiment":"neutral","sentiment_score":-0.017743242997676135}],"sentiment":"neutral","sentiment_score":-0.025071415506924193,"channel":0,"num_words":12,"start":35.18,"end":40.24},{"sentences":[{"text":"What is this regards to?","start":41.22,"end":42.68,"sentiment":"neutral","sentiment_score":-0.015936172939836978}],"sentiment":"neutral","sentiment_score":-0.015936172939836978,"channel":1,"num_words":5,"start":41.22,"end":42.68},{"sentences":[{"text":"Actually, regarding the cybersecurity that we presented last couple of months to him, and we have a follow-up.","start":43.82,"end":52.405,"sentiment":"neutral","sentiment_score":-0.025577399517512985},{"text":"And I just wanted to check if he's available.","start":52.405,"end":54.905,"sentiment":"neutral","sentiment_score":-0.023915397624174755}],"sentiment":"neutral","sentiment_score":-0.02502339888640024,"channel":0,"num_words":27,"start":43.82,"end":54.905},{"sentences":[{"text":"No.","start":56.315,"end":56.635,"sentiment":"neutral","sentiment_score":-0.3068307042121887},{"text":"He's not available.","start":56.635,"end":57.614998,"sentiment":"neutral","sentiment_score":-0.2882813513278961},{"text":"You you call on my mobile number.","start":59.01,"end":61.11,"sentiment":"neutral","sentiment_score":-0.22852605794157302},{"text":"This is a different person.","start":63.09,"end":64.31,"sentiment":"neutral","sentiment_score":-0.20308607518672944},{"text":"Okay.","start":65.729996,"end":66.229996,"sentiment":"neutral","sentiment_score":-0.1326829046010971}],"sentiment":"neutral","sentiment_score":-0.23055708496009603,"channel":1,"num_words":17,"start":56.315,"end":66.229996},{"sentences":[{"text":"That's weird.","start":67.12,"end":67.76,"sentiment":"neutral","sentiment_score":-0.28689850866794586},{"text":"Because this is the number that I called a couple of months ago.","start":67.76,"end":70.98,"sentiment":"neutral","sentiment_score":-0.16388521056908828}],"sentiment":"neutral","sentiment_score":-0.18028698364893594,"channel":0,"num_words":15,"start":67.12,"end":70.98},{"sentences":[{"text":"Who gave this number?","start":71.97,"end":73.11,"sentiment":"neutral","sentiment_score":-0.15731767192482948}],"sentiment":"neutral","sentiment_score":-0.15731767192482948,"channel":1,"num_words":4,"start":71.97,"end":73.11},{"sentences":[{"text":"I'm sorry.","start":76.255005,"end":76.815,"sentiment":"neutral","sentiment_score":-0.16403267532587051},{"text":"What was that?","start":76.815,"end":77.795,"sentiment":"neutral","sentiment_score":-0.12896474450826645}],"sentiment":"neutral","sentiment_score":-0.14299191683530807,"channel":0,"num_words":5,"start":76.255005,"end":77.795},{"sentences":[{"text":"How did you get this number?","start":78.075005,"end":79.615005,"sentiment":"neutral","sentiment_score":-0.10304830968379974}],"sentiment":"neutral","sentiment_score":-0.10304830968379974,"channel":1,"num_words":6,"start":78.075005,"end":79.615005},{"sentences":[{"text":"We got it from public LinkedIn.","start":80.575005,"end":82.435,"sentiment":"neutral","sentiment_score":-0.09485230843226115},{"text":"We have a team that generates the number, and we were able to speak last month.","start":82.575005,"end":87.295,"sentiment":"neutral","sentiment_score":-0.057735188864171505},{"text":"Don't you remember?","start":87.295,"end":88.195,"sentiment":"neutral","sentiment_score":-0.07997723917166392},{"text":"We also send you an email.","start":89.15,"end":90.77,"sentiment":"neutral","sentiment_score":-0.13361227760712305}],"sentiment":"neutral","sentiment_score":-0.08175749211542067,"channel":0,"num_words":31,"start":80.575005,"end":90.77},{"sentences":[{"text":"To Russia.","start":91.93,"end":92.490005,"sentiment":"neutral","sentiment_score":-0.14819329231977463},{"text":"So you would have send it to Russia, but this is I'm not Russian.","start":92.490005,"end":95.630005,"sentiment":"neutral","sentiment_score":-0.3170229366847447}],"sentiment":"neutral","sentiment_score":-0.29591923113912344,"channel":1,"num_words":16,"start":91.93,"end":95.630005},{"sentences":[{"text":"That's that's just strange.","start":97.59688,"end":99.296875,"sentiment":"negative","sentiment_score":-0.5621898025274277},{"text":"Alright.","start":99.836876,"end":100.336876,"sentiment":"neutral","sentiment_score":-0.023853443562984467},{"text":"I just want to make sure to check on this, but thank you for the time.","start":100.71687,"end":105.13688,"sentiment":"neutral","sentiment_score":0.11374952201731503}],"sentiment":"neutral","sentiment_score":-0.021553347685507367,"channel":0,"num_words":21,"start":97.59688,"end":105.13688},{"sentences":[{"text":"Yeah.","start":105.226875,"end":105.546875,"sentiment":"neutral","sentiment_score":0.130639910697937},{"text":"Thanks.","start":105.546875,"end":105.94688,"sentiment":"neutral","sentiment_score":0.234462708234787},{"text":"Bye.","start":105.94688,"end":106.44688,"sentiment":"neutral","sentiment_score":0.09296442568302156}],"sentiment":"neutral","sentiment_score":0.1526890148719152,"channel":1,"num_words":3,"start":105.226875,"end":106.44688}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a customer named Roshan to follow up on a previous conversation about cybersecurity. The agent tried to get in touch with Roshan's chief technology officer but was unsuccessful. The agent also sent an email to Roshan's mobile number and asked if he had received it, but Roshan did not remember."},"intents":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew, calling about a follow-up. Thanks, Andrew.","start_word":1,"end_word":20,"intents":[{"intent":"Explain purpose of call","confidence_score":0.0014054966}]},{"text":"I'll see if this person is available.","start_word":6,"end_word":12,"intents":[{"intent":"Check availability","confidence_score":0.4064147},{"intent":"Confirm availability","confidence_score":0.027785381}]},{"text":"Please stay on the line. Hello?","start_word":20,"end_word":25,"intents":[{"intent":"Request to stay on line","confidence_score":0.006795557}]},{"text":"Sir, this is not Russian. You want to speak Russian? Oh, yeah.","start_word":47,"end_word":58,"intents":[{"intent":"Confirm identity","confidence_score":0.14465493}]},{"text":"I wanted to speak to Roshan, the chief technology officer. What is this regards to?","start_word":59,"end_word":73,"intents":[{"intent":"Request to speak to roshan","confidence_score":0.18755437}]},{"text":"You you call on my mobile number. This is a different person. Okay.","start_word":105,"end_word":117,"intents":[{"intent":"Confirm contact information","confidence_score":0.020211453}]},{"text":"We also send you an email. To Russia. So you would have send it to Russia, but this is I'm not Russian. That's that's just strange. Alright.","start_word":173,"end_word":199,"intents":[{"intent":"Confirm email","confidence_score":0.021825675}]},{"text":"I just want to make sure to check on this, but thank you for the time. Yeah. Thanks.","start_word":200,"end_word":217,"intents":[{"intent":"Express gratitude","confidence_score":0.3120467}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew, calling about a follow-up.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.019875042140483856},{"text":"Thanks, Andrew.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.39039909839630127},{"text":"Please stay on the line. Hello? Oh, hi, Roshan.","start_word":20,"end_word":28,"sentiment":"neutral","sentiment_score":0.18678009510040283},{"text":"Good day to you.","start_word":29,"end_word":32,"sentiment":"positive","sentiment_score":0.49688059091567993},{"text":"Roshan, it's Andrew from Vigilance AI. Have I caught you in a bad time?","start_word":33,"end_word":46,"sentiment":"neutral","sentiment_score":0.023726198822259903},{"text":"Sir, this is not Russian.","start_word":47,"end_word":51,"sentiment":"negative","sentiment_score":-0.3620285391807556},{"text":"You want to speak Russian? Oh, yeah. I wanted to speak to Roshan, the chief technology officer. What is this regards to? Actually, regarding the cybersecurity that we presented last couple of months to him, and we have a follow-up. And I just wanted to check if he's available. No. He's not available. You you call on my mobile number. This is a different person. Okay. That's weird. Because this is the number that I called a couple of months ago. Who gave this number? I'm sorry. What was that? How did you get this number? We got it from public LinkedIn. We have a team that generates the number, and we were able to speak last month. Don't you remember? We also send you an email. To Russia. So you would have send it to Russia, but this is I'm not Russian.","start_word":52,"end_word":194,"sentiment":"neutral","sentiment_score":-0.12627555429935455},{"text":"That's that's just strange.","start_word":195,"end_word":198,"sentiment":"negative","sentiment_score":-0.5480654239654541},{"text":"Alright. I just want to make sure to check on this, but thank you for the time. Yeah. Thanks. Bye.","start_word":199,"end_word":218,"sentiment":"neutral","sentiment_score":0.11042215675115584}],"average":{"sentiment":"neutral","sentiment_score":-0.06703438121042433}}}}