{"metadata":{"transaction_key":"deprecated","request_id":"019f1664-5e8d-7183-8160-57972f92ba7c","sha256":"170a9e832657d40412e7406057d1b369112382d295fa282512afd9cd33825b53","created":"2026-06-30T02:38:26.157Z","duration":70.34394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Paul. Good morning. Paul, can you hear me? Hello, Paul? I can hear you, Paul. I'll end the call. I cannot hear you, pal.","confidence":0.9941406,"words":[{"word":"hello","start":1.76,"end":2.26,"confidence":0.99365234,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.13995522260665894},{"word":"paul","start":2.32,"end":2.82,"confidence":0.5830078,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":0.20206695795059204},{"word":"good","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5717663168907166},{"word":"morning","start":3.12,"end":3.62,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3689461350440979},{"word":"paul","start":6.48,"end":6.8799996,"confidence":0.98095703,"punctuated_word":"Paul,","sentiment":"neutral","sentiment_score":0.1565769463777542},{"word":"can","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05940397083759308},{"word":"you","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06690247356891632},{"word":"hear","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.03352350741624832},{"word":"me","start":7.44,"end":7.94,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.03756096214056015},{"word":"hello","start":15.585,"end":16.085,"confidence":0.82006836,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":-0.01460807118564844},{"word":"paul","start":16.145,"end":16.645,"confidence":0.8754883,"punctuated_word":"Paul?","sentiment":"neutral","sentiment_score":-0.023125745356082916},{"word":"i","start":33.67,"end":33.91,"confidence":0.6113281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15597452223300934},{"word":"can","start":33.91,"end":34.07,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.14726468920707703},{"word":"hear","start":34.07,"end":34.309998,"confidence":0.82373047,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.15743982791900635},{"word":"you","start":34.309998,"end":34.55,"confidence":0.90771484,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.17359867691993713},{"word":"paul","start":34.55,"end":35.05,"confidence":0.7055664,"punctuated_word":"Paul.","sentiment":"neutral","sentiment_score":-0.17586331069469452},{"word":"i'll","start":64.86,"end":65.1,"confidence":0.80981445,"punctuated_word":"I'll","sentiment":"negative","sentiment_score":-0.3709008395671845},{"word":"end","start":65.1,"end":65.34,"confidence":1.0,"punctuated_word":"end","sentiment":"negative","sentiment_score":-0.3702636957168579},{"word":"the","start":65.34,"end":65.5,"confidence":0.9941406,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.42522332072258},{"word":"call","start":65.5,"end":65.82,"confidence":0.9946289,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.3917624950408935},{"word":"i","start":65.82,"end":65.9,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7400888204574585},{"word":"cannot","start":65.9,"end":66.299995,"confidence":0.9980469,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.7700719237327576},{"word":"hear","start":66.299995,"end":66.46,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.6450891494750977},{"word":"you","start":66.46,"end":66.7,"confidence":0.98950195,"punctuated_word":"you,","sentiment":"negative","sentiment_score":-0.7052727341651917},{"word":"pal","start":66.7,"end":67.2,"confidence":0.8425293,"punctuated_word":"pal.","sentiment":"negative","sentiment_score":-0.4840689599514008}],"paragraphs":{"transcript":"\nHello, Paul. Good morning. Paul, can you hear me? Hello, Paul? I can hear you, Paul.\n\nI'll end the call. I cannot hear you, pal.","paragraphs":[{"sentences":[{"text":"Hello, Paul.","start":1.76,"end":2.82,"sentiment":"neutral","sentiment_score":0.1710110902786255},{"text":"Good morning.","start":2.8799999,"end":3.62,"sentiment":"positive","sentiment_score":0.4703562259674072},{"text":"Paul, can you hear me?","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.07079357206821442},{"text":"Hello, Paul?","start":15.585,"end":16.645,"sentiment":"neutral","sentiment_score":-0.01886690827086568},{"text":"I can hear you, Paul.","start":33.67,"end":35.05,"sentiment":"neutral","sentiment_score":-0.16202820539474488}],"sentiment":"neutral","sentiment_score":0.04930172808235511,"num_words":16,"start":1.76,"end":35.05},{"sentences":[{"text":"I'll end the call.","start":64.86,"end":65.82,"sentiment":"negative","sentiment_score":-0.38953758776187897},{"text":"I cannot hear you, pal.","start":65.82,"end":67.2,"sentiment":"negative","sentiment_score":-0.6689183175563812}],"sentiment":"negative","sentiment_score":-0.5447491043143802,"num_words":9,"start":64.86,"end":67.2}]}}]},{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Paul. Good morning. Paul, can you hear me? Hello, Paul? I can hear you, Paul.\n\nI'll end the call. I cannot hear you, pal.","paragraphs":[{"sentences":[{"text":"Hello, Paul.","start":1.76,"end":2.82,"sentiment":"neutral","sentiment_score":0.1710110902786255},{"text":"Good morning.","start":2.8799999,"end":3.62,"sentiment":"positive","sentiment_score":0.4703562259674072},{"text":"Paul, can you hear me?","start":6.48,"end":7.94,"sentiment":"neutral","sentiment_score":0.07079357206821442},{"text":"Hello, Paul?","start":15.585,"end":16.645,"sentiment":"neutral","sentiment_score":-0.01886690827086568},{"text":"I can hear you, Paul.","start":33.67,"end":35.05,"sentiment":"neutral","sentiment_score":-0.16202820539474488}],"sentiment":"neutral","sentiment_score":0.04930172808235511,"channel":0,"num_words":16,"start":1.76,"end":35.05},{"sentences":[{"text":"I'll end the call.","start":64.86,"end":65.82,"sentiment":"negative","sentiment_score":-0.38953758776187897},{"text":"I cannot hear you, pal.","start":65.82,"end":67.2,"sentiment":"negative","sentiment_score":-0.6689183175563812}],"sentiment":"negative","sentiment_score":-0.5447491043143802,"channel":0,"num_words":9,"start":64.86,"end":67.2}]},"summary":{"result":"success","short":"Hello, Paul. Good morning. Paul, can you hear me? Hello, Paul? I can hear you, Paul. I'll end the call. I cannot hear you, pal."},"intents":{"segments":[{"text":"I cannot hear you, pal.","start_word":20,"end_word":24,"intents":[{"intent":"End the call","confidence_score":0.50119096}]}]},"sentiments":{"segments":[{"text":"Hello, Paul.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.1710110902786255},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.43655285239219666},{"text":"Paul, can you hear me? Hello, Paul? I can hear you, Paul.","start_word":4,"end_word":15,"sentiment":"neutral","sentiment_score":-0.038164716213941574},{"text":"I'll end the call. I cannot hear you, pal.","start_word":16,"end_word":24,"sentiment":"negative","sentiment_score":-0.5493306517601013}],"average":{"sentiment":"neutral","sentiment_score":-0.16368951552953476}}}}