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you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Thank you for calling Bunzl.\n\nHannah speaking. Who? Sorry? Darian. Let me have a look.\n\nWhat was the call regarding? Okay. Is it just a sales call? Okay. Have you spoken to him before in regards to this?\n\nOkay. He's not available at the moment. Are you able to call back this afternoon? Okay. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Bunzl Australasia.","start":0.56,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4132746607065201},{"text":"For Bunzl customer service, please press 1.","start":3.76,"end":6.66,"sentiment":"neutral","sentiment_score":0.1569485685655049},{"text":"For Bunzl Australia and New Zealand, press 2.","start":7.3599997,"end":10.5,"sentiment":"neutral","sentiment_score":0.09126292588189244},{"text":"For all other calls, please press 3.","start":11.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.05441418981977871},{"text":"Hello, and thank you for calling Bunzl Australia and New Thank you for calling Bunzl.","start":24.515,"end":31.95,"sentiment":"positive","sentiment_score":0.4162149796883265}],"sentiment":"neutral","sentiment_score":0.2542445436120033,"num_words":43,"start":0.56,"end":31.95},{"sentences":[{"text":"Hannah speaking.","start":31.95,"end":32.77,"sentiment":"neutral","sentiment_score":0.2764350026845932},{"text":"Who?","start":38.99,"end":39.39,"sentiment":"neutral","sentiment_score":0.017489135265350342},{"text":"Sorry?","start":39.39,"end":39.89,"sentiment":"neutral","sentiment_score":-0.011527804657816889},{"text":"Darian.","start":45.635,"end":46.135,"sentiment":"neutral","sentiment_score":-0.00018987774092238396},{"text":"Let me have a look.","start":53.89,"end":54.949997,"sentiment":"neutral","sentiment_score":-0.002945714816451073}],"sentiment":"neutral","sentiment_score":0.05439128841535421,"num_words":10,"start":31.95,"end":54.949997},{"sentences":[{"text":"What was the call regarding?","start":56.93,"end":58.309998,"sentiment":"neutral","sentiment_score":-0.024725407361984253},{"text":"Okay.","start":63.969997,"end":64.369995,"sentiment":"neutral","sentiment_score":-0.017550334334373474},{"text":"Is it just a sales call?","start":64.369995,"end":65.99,"sentiment":"neutral","sentiment_score":-0.036737966972092785},{"text":"Okay.","start":69.155,"end":69.395,"sentiment":"neutral","sentiment_score":-0.0576174221932888},{"text":"Have you spoken to him before in regards to this?","start":69.395,"end":72.375,"sentiment":"neutral","sentiment_score":-0.06993967443704605}],"sentiment":"neutral","sentiment_score":-0.04863562345828699,"num_words":23,"start":56.93,"end":72.375},{"sentences":[{"text":"Okay.","start":74.835,"end":75.235,"sentiment":"neutral","sentiment_score":-0.11787667870521544},{"text":"He's not available at the moment.","start":75.235,"end":76.835,"sentiment":"neutral","sentiment_score":-0.3315034955739975},{"text":"Are you able to call back this afternoon?","start":76.835,"end":78.774994,"sentiment":"neutral","sentiment_score":-0.1885063759982586},{"text":"Okay.","start":81.60694,"end":82.10694,"sentiment":"neutral","sentiment_score":-0.019658004865050316},{"text":"Okay.","start":82.80694,"end":83.28694,"sentiment":"neutral","sentiment_score":0.12868459522724152}],"sentiment":"neutral","sentiment_score":-0.20623070998665163,"num_words":17,"start":74.835,"end":83.28694},{"sentences":[{"text":"Thank you.","start":83.28694,"end":84.10694,"sentiment":"positive","sentiment_score":0.33908331394195557},{"text":"Bye.","start":85.52694,"end":86.02694,"sentiment":"neutral","sentiment_score":0.14210347831249237}],"sentiment":"neutral","sentiment_score":0.2734233687321345,"num_words":3,"start":83.28694,"end":86.02694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Bunzl Australasia. For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Thank you for calling Bunzl.\n\nHannah speaking.\n\nChannel 0: Yes, Anna. Good morning. I'm looking for Darian Breeze.\n\nChannel 1: Who? Sorry?\n\nChannel 0: Hey. Sorry? I'm looking for Darian.\n\nChannel 1: Darian.\n\nChannel 0: Darian? Yeah. Darian from IT department.\n\nChannel 1: Let me have a look. What was the call regarding?\n\nChannel 0: We just want to present cybersecurity.\n\nChannel 1: Okay. Is it\n\nChannel 0: Okay.\n\nChannel 1: just a\n\nChannel 0: Did\n\nChannel 1: sales\n\nChannel 0: you\n\nChannel 1: call?\n\nChannel 0: say no? No.\n\nChannel 1: Okay. Have you\n\nChannel 0: Okay.\n\nChannel 1: spoken\n\nChannel 0: I\n\nChannel 1: to\n\nChannel 0: think\n\nChannel 1: him\n\nChannel 0: so.\n\nChannel 1: before in regards to this?\n\nChannel 0: Yes.\n\nChannel 1: Okay. He's not available at the moment. Are you able to call back this afternoon?\n\nChannel 0: Okay. Sure. I'll try to ring\n\nChannel 1: Okay.\n\nChannel 0: back.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Bunzl Australasia.","start":0.56,"end":2.6599998,"sentiment":"positive","sentiment_score":0.4132746607065201},{"text":"For Bunzl customer service, please press 1.","start":3.76,"end":6.66,"sentiment":"neutral","sentiment_score":0.1569485685655049},{"text":"For Bunzl Australia and New Zealand, press 2.","start":7.3599997,"end":10.5,"sentiment":"neutral","sentiment_score":0.09126292588189244},{"text":"For all other calls, please press 3.","start":11.28,"end":13.78,"sentiment":"neutral","sentiment_score":0.05441418981977871},{"text":"Hello, and thank you for calling Bunzl Australia and New Thank you for calling Bunzl.","start":24.515,"end":31.95,"sentiment":"positive","sentiment_score":0.4162149796883265}],"sentiment":"neutral","sentiment_score":0.2542445436120033,"channel":1,"num_words":43,"start":0.56,"end":31.95},{"sentences":[{"text":"Hannah 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The caller asks if Darian is available and decides to call back later in the afternoon. The caller also asks if Darian has spoken to someone before regarding cybersecurity and is told no."},"intents":{"segments":[{"text":"We just want to present cybersecurity. Okay. Is it Okay.","start_word":79,"end_word":88,"intents":[{"intent":"Introduce cybersecurity","confidence_score":0.015387712}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Bunzl Australasia.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4122457504272461},{"text":"For Bunzl customer service, please press 1. For Bunzl Australia and New Zealand, press 2. For all other calls, please press 3. Hello, and thank you for calling Bunzl Australia and New Thank you for calling Bunzl. Hannah speaking. Yes, Anna. Good morning. I'm looking for Darian Breeze. Who? Sorry? Hey. Sorry? I'm looking for Darian. Darian. Darian? Yeah. Darian from IT department. Let me have a look. What was the call regarding? We just want to present cybersecurity. Okay. Is it Okay. just a Did sales you call? say no? No. Okay. Have you Okay. spoken I to think him so. before in regards to this? Yes. Okay. He's not available at the moment. Are you able to call back this afternoon? Okay. Sure. I'll try to ring Okay. back. Okay. Thank you.","start_word":6,"end_word":139,"sentiment":"neutral","sentiment_score":0.039766762405633926},{"text":"Thank you.","start_word":140,"end_word":141,"sentiment":"positive","sentiment_score":0.3563039302825928},{"text":"Bye.","start_word":142,"end_word":142,"sentiment":"neutral","sentiment_score":0.19068358838558197}],"average":{"sentiment":"neutral","sentiment_score":0.06487923016831211}}}}