{"metadata":{"transaction_key":"deprecated","request_id":"019f4996-2319-7a62-b1c5-c8dc786ee3e1","sha256":"ce361d2a6e994ca8f5c99b67f689ad7868f2e1e315d81c460b9d49a32658bef0","created":"2026-07-10T01:13:25.474Z","duration":21.167938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":83,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":96,"output_tokens":96},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":96,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Tom. It's Andrew from Vigilance AI. Have I caught you at a bad time? Oh, I I'm sorry. Yeah. I I'm really sorry, Tom. I I think I may have redialed your number. I I apologize, mate. You take","confidence":0.9951172,"words":[{"word":"oh","start":2.72,"end":2.96,"confidence":0.982666,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02025037631392479},{"word":"hi","start":2.96,"end":3.1999998,"confidence":0.99121094,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.04355229437351227},{"word":"tom","start":3.1999998,"end":3.6799998,"confidence":0.9995117,"punctuated_word":"Tom.","sentiment":"neutral","sentiment_score":0.02624944783747196},{"word":"it's","start":3.84,"end":4.16,"confidence":0.98950195,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03079649806022644},{"word":"andrew","start":4.16,"end":4.48,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.020852144807577133},{"word":"from","start":4.48,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.025618910789489743},{"word":"vigilance","start":4.7999997,"end":5.2999997,"confidence":0.9785156,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.019854499027132988},{"word":"ai","start":5.44,"end":5.8399997,"confidence":0.9152832,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.01174748595803976},{"word":"have","start":5.8399997,"end":6.08,"confidence":0.9902344,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.0935654640197754},{"word":"i","start":6.08,"end":6.24,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18267905712127688},{"word":"caught","start":6.24,"end":6.56,"confidence":0.9863281,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.20885317027568817},{"word":"you","start":6.56,"end":6.72,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2647853195667267},{"word":"at","start":6.72,"end":6.8799996,"confidence":0.984375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.32480737566947937},{"word":"a","start":6.8799996,"end":7.04,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3279899060726166},{"word":"bad","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.33794814348220825},{"word":"time","start":7.2799997,"end":7.7799997,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.3080792725086212},{"word":"oh","start":10.719999,"end":10.875,"confidence":0.8232422,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.04917566478252411},{"word":"i","start":10.875,"end":11.03,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09449926763772964},{"word":"i'm","start":11.28,"end":11.599999,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11144512891769408},{"word":"sorry","start":11.599999,"end":12.099999,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1289849728345871},{"word":"yeah","start":12.842937,"end":13.002938,"confidence":0.8388672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07426862418651581},{"word":"i","start":13.002938,"end":13.242938,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20355114340782168},{"word":"i'm","start":13.402938,"end":13.562938,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2441984862089157},{"word":"really","start":13.562938,"end":13.882938,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.2867436707019806},{"word":"sorry","start":13.882938,"end":14.382938,"confidence":0.9279785,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.25890862941741943},{"word":"tom","start":14.602938,"end":15.002937,"confidence":0.85131836,"punctuated_word":"Tom.","sentiment":"neutral","sentiment_score":-0.20512935519218445},{"word":"i","start":15.002937,"end":15.322938,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18147844076156616},{"word":"i","start":15.322938,"end":15.482938,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16725097596645355},{"word":"think","start":15.482938,"end":15.722938,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13906297087669373},{"word":"i","start":15.722938,"end":15.882938,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16297778487205505},{"word":"may","start":15.882938,"end":16.042938,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.14350709319114685},{"word":"have","start":16.042938,"end":16.542938,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1699659675359726},{"word":"redialed","start":16.602938,"end":17.102938,"confidence":0.71744794,"punctuated_word":"redialed","sentiment":"neutral","sentiment_score":-0.13614553213119507},{"word":"your","start":17.242939,"end":17.482937,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16858148574829102},{"word":"number","start":17.482937,"end":17.962938,"confidence":0.9970703,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.1569063514471054},{"word":"i","start":17.962938,"end":18.202938,"confidence":0.92822266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01476563885807991},{"word":"i","start":18.202938,"end":18.702938,"confidence":0.41992188,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011799383908510208},{"word":"apologize","start":19.722939,"end":20.222939,"confidence":0.98046875,"punctuated_word":"apologize,","sentiment":"neutral","sentiment_score":-0.07977983355522156},{"word":"mate","start":20.282938,"end":20.602938,"confidence":0.9421387,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.04306848347187042},{"word":"you","start":20.602938,"end":20.682938,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0538717582821846},{"word":"take","start":20.682938,"end":21.167938,"confidence":0.9404297,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.024805184453725815}],"paragraphs":{"transcript":"\nOh, hi, Tom. It's Andrew from Vigilance AI. Have I caught you at a bad time? Oh, I I'm sorry. Yeah.\n\nI I'm really sorry, Tom. I I think I may have redialed your number. I I apologize, mate. You take","paragraphs":[{"sentences":[{"text":"Oh, hi, Tom.","start":2.72,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.03001737284163634},{"text":"It's Andrew from Vigilance AI.","start":3.84,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.021773907728493212},{"text":"Have I caught you at a bad time?","start":5.8399997,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.25608846358954906},{"text":"Oh, I I'm sorry.","start":10.719999,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.09602625854313374},{"text":"Yeah.","start":12.842937,"end":13.002938,"sentiment":"neutral","sentiment_score":-0.07426862418651581}],"sentiment":"neutral","sentiment_score":-0.10991236713847943,"num_words":21,"start":2.72,"end":13.002938},{"sentences":[{"text":"I I'm really sorry, Tom.","start":13.002938,"end":15.002937,"sentiment":"neutral","sentiment_score":-0.23970625698566436},{"text":"I I think I may have redialed your number.","start":15.002937,"end":17.962938,"sentiment":"neutral","sentiment_score":-0.15843073361449772},{"text":"I I apologize, mate.","start":17.962938,"end":20.602938,"sentiment":"neutral","sentiment_score":-0.03145364299416542},{"text":"You take","start":20.602938,"end":21.167938,"sentiment":"neutral","sentiment_score":-0.03933847136795521}],"sentiment":"neutral","sentiment_score":-0.14144497010856866,"num_words":20,"start":13.002938,"end":21.167938}]}}]},{"alternatives":[{"transcript":"Tom speaking. You called me yesterday, mate. Did you call me yesterday? Yeah. Nice. Thanks, mate. Bye.","confidence":0.9863281,"words":[{"word":"tom","start":0.48,"end":0.98,"confidence":0.42456055,"punctuated_word":"Tom","sentiment":"neutral","sentiment_score":0.004313460551202297},{"word":"speaking","start":4.24,"end":4.74,"confidence":0.98095703,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0201348178088665},{"word":"you","start":7.9199996,"end":8.08,"confidence":0.95410156,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.20735999941825867},{"word":"called","start":8.08,"end":8.24,"confidence":0.9863281,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.20894908905029297},{"word":"me","start":8.24,"end":8.4,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1993815153837204},{"word":"yesterday","start":8.4,"end":8.8,"confidence":0.9921875,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.1855451762676239},{"word":"mate","start":8.8,"end":9.272938,"confidence":0.8442383,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.1401769369840622},{"word":"did","start":10.792938,"end":10.952938,"confidence":0.921875,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.07453331351280212},{"word":"you","start":10.952938,"end":11.112938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.111016146838665},{"word":"call","start":11.112938,"end":11.272938,"confidence":0.9892578,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.1130555272102356},{"word":"me","start":11.272938,"end":11.432938,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.10721477121114732},{"word":"yesterday","start":11.432938,"end":11.932938,"confidence":0.9995117,"punctuated_word":"yesterday?","sentiment":"neutral","sentiment_score":-0.10178783535957336},{"word":"yeah","start":18.232937,"end":18.552937,"confidence":0.71154785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15834222733974457},{"word":"nice","start":18.552937,"end":19.032938,"confidence":0.84887695,"punctuated_word":"Nice.","sentiment":"positive","sentiment_score":0.573319673538208},{"word":"thanks","start":19.032938,"end":19.352938,"confidence":0.9941406,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6235575079917908},{"word":"mate","start":19.352938,"end":19.672937,"confidence":0.82543945,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.47061848640441895},{"word":"bye","start":19.672937,"end":20.172937,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15338580310344696}],"paragraphs":{"transcript":"\nTom speaking. You called me yesterday, mate. Did you call me yesterday? Yeah. Nice.\n\nThanks, mate. Bye.","paragraphs":[{"sentences":[{"text":"Tom speaking.","start":0.48,"end":4.74,"sentiment":"neutral","sentiment_score":0.012224139180034399},{"text":"You called me yesterday, mate.","start":7.9199996,"end":9.272938,"sentiment":"neutral","sentiment_score":-0.18828254342079162},{"text":"Did you call me yesterday?","start":10.792938,"end":11.932938,"sentiment":"neutral","sentiment_score":-0.10152151882648468},{"text":"Yeah.","start":18.232937,"end":18.552937,"sentiment":"neutral","sentiment_score":0.15834222733974457},{"text":"Nice.","start":18.552937,"end":19.032938,"sentiment":"positive","sentiment_score":0.573319673538208}],"sentiment":"neutral","sentiment_score":-0.049493580857025724,"num_words":14,"start":0.48,"end":19.032938},{"sentences":[{"text":"Thanks, mate.","start":19.032938,"end":19.672937,"sentiment":"positive","sentiment_score":0.5470879971981049},{"text":"Bye.","start":19.672937,"end":20.172937,"sentiment":"neutral","sentiment_score":0.15338580310344696}],"sentiment":"positive","sentiment_score":0.41585393249988556,"num_words":3,"start":19.032938,"end":20.172937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Tom\n\nChannel 0: Oh, hi, Tom. It's Andrew\n\nChannel 1: speaking.\n\nChannel 0: from Vigilance AI. Have I caught you at a bad time?\n\nChannel 1: You called me yesterday, mate.\n\nChannel 0: Oh,\n\nChannel 1: Did\n\nChannel 0: I\n\nChannel 1: you call me\n\nChannel 0: I'm\n\nChannel 1: yesterday?\n\nChannel 0: sorry. Yeah. I I'm really sorry, Tom. I I think I may have redialed your number. I I\n\nChannel 1: Yeah. Nice. Thanks, mate. Bye.\n\nChannel 0: apologize, mate. You take","paragraphs":[{"sentences":[{"text":"Tom","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.004313460551202297}],"sentiment":"neutral","sentiment_score":0.004313460551202297,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Oh, hi, Tom.","start":2.72,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.03001737284163634},{"text":"It's Andrew","start":3.84,"end":4.48,"sentiment":"neutral","sentiment_score":0.025824321433901787}],"sentiment":"neutral","sentiment_score":0.02834015227854252,"channel":0,"num_words":5,"start":2.72,"end":4.48},{"sentences":[{"text":"speaking.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.0201348178088665}],"sentiment":"neutral","sentiment_score":0.0201348178088665,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"from Vigilance AI.","start":4.48,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.019073631924887497},{"text":"Have I caught you at a bad time?","start":5.8399997,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.25608846358954906}],"sentiment":"neutral","sentiment_score":-0.18104425572197547,"channel":0,"num_words":11,"start":4.48,"end":7.7799997},{"sentences":[{"text":"You called me yesterday, mate.","start":7.9199996,"end":9.272938,"sentiment":"neutral","sentiment_score":-0.18828254342079162}],"sentiment":"neutral","sentiment_score":-0.18828254342079162,"channel":1,"num_words":5,"start":7.9199996,"end":9.272938},{"sentences":[{"text":"Oh,","start":10.719999,"end":10.875,"sentiment":"neutral","sentiment_score":-0.04917566478252411}],"sentiment":"neutral","sentiment_score":-0.04917566478252411,"channel":0,"num_words":1,"start":10.719999,"end":10.875},{"sentences":[{"text":"Did","start":10.792938,"end":10.952938,"sentiment":"neutral","sentiment_score":-0.07453331351280212}],"sentiment":"neutral","sentiment_score":-0.07453331351280212,"channel":1,"num_words":1,"start":10.792938,"end":10.952938},{"sentences":[{"text":"I","start":10.875,"end":11.03,"sentiment":"neutral","sentiment_score":-0.09449926763772964}],"sentiment":"neutral","sentiment_score":-0.09449926763772964,"channel":0,"num_words":1,"start":10.875,"end":11.03},{"sentences":[{"text":"you call me","start":10.952938,"end":11.432938,"sentiment":"neutral","sentiment_score":-0.11042881508668263}],"sentiment":"neutral","sentiment_score":-0.11042881508668263,"channel":1,"num_words":3,"start":10.952938,"end":11.432938},{"sentences":[{"text":"I'm","start":11.28,"end":11.599999,"sentiment":"neutral","sentiment_score":-0.11144512891769408}],"sentiment":"neutral","sentiment_score":-0.11144512891769408,"channel":0,"num_words":1,"start":11.28,"end":11.599999},{"sentences":[{"text":"yesterday?","start":11.432938,"end":11.932938,"sentiment":"neutral","sentiment_score":-0.10178783535957336}],"sentiment":"neutral","sentiment_score":-0.10178783535957336,"channel":1,"num_words":1,"start":11.432938,"end":11.932938},{"sentences":[{"text":"sorry.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.1289849728345871},{"text":"Yeah.","start":12.842937,"end":13.002938,"sentiment":"neutral","sentiment_score":-0.07426862418651581},{"text":"I I'm really sorry, Tom.","start":13.002938,"end":15.002937,"sentiment":"neutral","sentiment_score":-0.23970625698566436},{"text":"I I think I may have redialed your number.","start":15.002937,"end":17.962938,"sentiment":"neutral","sentiment_score":-0.15843073361449772},{"text":"I I","start":17.962938,"end":18.702938,"sentiment":"neutral","sentiment_score":-0.001483127474784851}],"sentiment":"neutral","sentiment_score":-0.15725709663497078,"channel":0,"num_words":18,"start":11.599999,"end":18.702938},{"sentences":[{"text":"Yeah.","start":18.232937,"end":18.552937,"sentiment":"neutral","sentiment_score":0.15834222733974457},{"text":"Nice.","start":18.552937,"end":19.032938,"sentiment":"positive","sentiment_score":0.573319673538208},{"text":"Thanks, mate.","start":19.032938,"end":19.672937,"sentiment":"positive","sentiment_score":0.5470879971981049},{"text":"Bye.","start":19.672937,"end":20.172937,"sentiment":"neutral","sentiment_score":0.15338580310344696}],"sentiment":"positive","sentiment_score":0.39584473967552186,"channel":1,"num_words":5,"start":18.232937,"end":20.172937},{"sentences":[{"text":"apologize, mate.","start":19.722939,"end":20.602938,"sentiment":"neutral","sentiment_score":-0.06142415851354599},{"text":"You take","start":20.602938,"end":21.167938,"sentiment":"neutral","sentiment_score":-0.03933847136795521}],"sentiment":"neutral","sentiment_score":-0.0503813149407506,"channel":0,"num_words":4,"start":19.722939,"end":21.167938}]},"summary":{"result":"success","short":"Andrew fromGenerationance AI calls Tom and apologizes for calling at a bad time. He apologizes for calling again and apologizes for possibly having dialed Tom's number. They end the call politely."},"intents":{"segments":[{"text":"Thanks, mate.","start_word":51,"end_word":52,"intents":[{"intent":"Clarify call recording","confidence_score":0.00014427012}]}]},"sentiments":{"segments":[{"text":"Tom Oh, hi, Tom. It's Andrew speaking. from Vigilance AI. Have I caught you at a bad time? You called me yesterday, mate. Oh, Did I you call me I'm yesterday? sorry. Yeah. I I'm really sorry, Tom. I I think I may have redialed your number. I I Yeah.","start_word":0,"end_word":49,"sentiment":"neutral","sentiment_score":-0.11413972824811935},{"text":"Nice. Thanks, mate.","start_word":50,"end_word":52,"sentiment":"positive","sentiment_score":0.5436586141586304},{"text":"Bye. apologize, mate. You take","start_word":53,"end_word":57,"sentiment":"neutral","sentiment_score":0.007578982505947352}],"average":{"sentiment":"neutral","sentiment_score":-0.05349624156951904}}}}