{"metadata":{"transaction_key":"deprecated","request_id":"019ede50-d869-7802-84b9-e0928365b382","sha256":"a530207f01e43dab1f610604d80a922bf36a5c243364b4a2708d1f8a773f83be","created":"2026-06-19T05:18:22.008Z","duration":12.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":55},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. I'm okay.","confidence":0.89038086,"words":[{"word":"hi","start":1.76,"end":2.26,"confidence":0.6253662,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09674373269081116},{"word":"i'm","start":2.32,"end":2.3999999,"confidence":0.89038086,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07618597149848938},{"word":"okay","start":2.3999999,"end":2.8999999,"confidence":0.9951172,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1230011135339737}],"paragraphs":{"transcript":"\nHi. I'm okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.09674373269081116},{"text":"I'm okay.","start":2.32,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.09959354251623154}],"sentiment":"neutral","sentiment_score":0.09864360590775807,"num_words":3,"start":1.76,"end":2.8999999}]}}]},{"alternatives":[{"transcript":"Hi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can.","confidence":0.99902344,"words":[{"word":"hi","start":0.79999995,"end":1.04,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.041459355503320694},{"word":"you've","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.03258165717124939},{"word":"reached","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.02477584406733513},{"word":"mike","start":1.52,"end":1.68,"confidence":0.82128906,"punctuated_word":"Mike","sentiment":"neutral","sentiment_score":0.02965717017650604},{"word":"gaze","start":1.68,"end":2.0,"confidence":0.77701825,"punctuated_word":"Gaze,","sentiment":"neutral","sentiment_score":0.04043170437216759},{"word":"it","start":2.0,"end":2.32,"confidence":0.9970703,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.06216418743133545},{"word":"manager","start":2.32,"end":2.56,"confidence":0.96533203,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":0.07527568936347961},{"word":"with","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.007146645337343216},{"word":"griffith","start":2.72,"end":3.12,"confidence":0.89453125,"punctuated_word":"Griffith","sentiment":"neutral","sentiment_score":0.06913112103939056},{"word":"city","start":3.12,"end":3.36,"confidence":0.98828125,"punctuated_word":"City","sentiment":"neutral","sentiment_score":0.010124117136001589},{"word":"council","start":3.36,"end":3.86,"confidence":0.99609375,"punctuated_word":"Council.","sentiment":"neutral","sentiment_score":0.03737407177686691},{"word":"i","start":3.9199998,"end":4.08,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6156728267669678},{"word":"can't","start":4.08,"end":4.24,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6653597354888916},{"word":"take","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7613635063171387},{"word":"your","start":4.48,"end":4.56,"confidence":0.9941406,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7650240659713745},{"word":"call","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.79193115234375},{"word":"at","start":4.7999997,"end":4.88,"confidence":0.9326172,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7472192049026489},{"word":"the","start":4.88,"end":4.96,"confidence":0.9760742,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7649849057197571},{"word":"moment","start":4.96,"end":5.12,"confidence":0.9589844,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7133355140686035},{"word":"your","start":5.12,"end":5.2799997,"confidence":0.62890625,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.5430882573127747},{"word":"leave","start":5.2799997,"end":5.52,"confidence":0.88964844,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5605905652046204},{"word":"your","start":5.52,"end":5.6,"confidence":0.95166016,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5464552044868469},{"word":"name","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"name","sentiment":"negative","sentiment_score":-0.5049245953559875},{"word":"and","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5325638055801392},{"word":"number","start":6.0,"end":6.3199997,"confidence":0.7607422,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.5162516832351685},{"word":"i'll","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.21037375926971436},{"word":"get","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.21157199144363403},{"word":"back","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2553796172142029},{"word":"to","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23525433242321017},{"word":"you","start":6.8799996,"end":6.96,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2580360770225525},{"word":"as","start":6.96,"end":7.12,"confidence":0.8540039,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2117985486984253},{"word":"soon","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.327152818441391},{"word":"as","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3692694902420044},{"word":"i","start":7.44,"end":7.52,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26474133133888245},{"word":"can","start":7.52,"end":8.02,"confidence":0.9995117,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.263123095035553}],"paragraphs":{"transcript":"\nHi. You've reached Mike Gaze, IT manager with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.041459355503320694},{"text":"You've reached Mike Gaze, IT manager with Griffith City Council.","start":1.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.038866220787167546},{"text":"I can't take your call at the moment.","start":3.9199998,"end":5.12,"sentiment":"negative","sentiment_score":-0.7281113639473915},{"text":"Your leave your name and number.","start":5.12,"end":6.3199997,"sentiment":"negative","sentiment_score":-0.5339790185292562},{"text":"I'll get back to you as soon as I can.","start":6.3199997,"end":8.02,"sentiment":"neutral","sentiment_score":-0.260670106112957}],"sentiment":"neutral","sentiment_score":-0.3201527005859784,"num_words":35,"start":0.79999995,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Mike Gaze,\n\nChannel 0: Hi.\n\nChannel 1: IT manager\n\nChannel 0: I'm okay.\n\nChannel 1: with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.041459355503320694},{"text":"You've reached Mike Gaze,","start":1.04,"end":2.0,"sentiment":"neutral","sentiment_score":0.03186159394681454}],"sentiment":"neutral","sentiment_score":0.03378114625811577,"channel":1,"num_words":5,"start":0.79999995,"end":2.0},{"sentences":[{"text":"Hi.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.09674373269081116}],"sentiment":"neutral","sentiment_score":0.09674373269081116,"channel":0,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"IT manager","start":2.0,"end":2.56,"sentiment":"neutral","sentiment_score":0.06871993839740753}],"sentiment":"neutral","sentiment_score":0.06871993839740753,"channel":1,"num_words":2,"start":2.0,"end":2.56},{"sentences":[{"text":"I'm okay.","start":2.32,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.09959354251623154}],"sentiment":"neutral","sentiment_score":0.09959354251623154,"channel":0,"num_words":2,"start":2.32,"end":2.8999999},{"sentences":[{"text":"with Griffith City Council.","start":2.56,"end":3.86,"sentiment":"neutral","sentiment_score":0.03094398882240057},{"text":"I can't take your call at the moment.","start":3.9199998,"end":5.12,"sentiment":"negative","sentiment_score":-0.7281113639473915},{"text":"Your leave your name and number.","start":5.12,"end":6.3199997,"sentiment":"negative","sentiment_score":-0.5339790185292562},{"text":"I'll get back to you as soon as I can.","start":6.3199997,"end":8.02,"sentiment":"neutral","sentiment_score":-0.260670106112957}],"sentiment":"negative","sentiment_score":-0.4111317903069513,"channel":1,"num_words":28,"start":2.56,"end":8.02}]},"summary":{"result":"success","short":"Hi. You've reached Mike Gaze, Hi. IT I'm manager okay. with Griffith City Council. I can't take your call at the moment. Your leave your name and number. I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"I'll get back to you as soon as I can.","start_word":28,"end_word":37,"intents":[{"intent":"Leave information","confidence_score":0.00057003665},{"intent":"Call back","confidence_score":0.18234839}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Mike Gaze, Hi. IT I'm manager okay. with Griffith City Council.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.05512621998786926},{"text":"I can't take your call at the moment. Your leave your name and number.","start_word":14,"end_word":27,"sentiment":"negative","sentiment_score":-0.6438372731208801},{"text":"I'll get back to you as soon as I can.","start_word":28,"end_word":37,"sentiment":"neutral","sentiment_score":-0.2726292908191681}],"average":{"sentiment":"neutral","sentiment_score":-0.2510949568314986}}}}