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It's Linham Network. If you are currently on our web site, actually, you will be seeing a whole 100 NPS worth $89.95. So for now, I I know I mentioned earlier that the price is $100. That's actually the current price right now with our new website. But since this is still active, as an exception, I'll go ahead and offer you the $89.95 for your first month, October, and then your or the new price for $100 will start next next month. How's that sound? You're going with Linham for 100 n t p s? Sorry? It's Linham yeah. Linham Fest, NBN 100 unlimited. Superfast. The symmetric, it's it's good for more than I mean, 10 plus users. Yeah. It's $95. However, we've already processed and placed the order for 100 MBPS. Yes. Yeah. That should be it. Are we good to with 100 MBPS or the 50 over 50 Symmetrix? No worries. Are we good with the 100 Mbps? That's more than five plus users. Or if you have can you tell me how many visitors that you have? I mean, since you are the daily users for the Internet is only you and your husband, that's basically less than five. Eight people. I see. Well, this one identity is already ideal since normally only two users are using the Internet and then will be eight. Yeah. Sorry? Yeah. Sure. Yeah. That'll be fine. For eight users. Yes. For 10 fluent. That's up to nine users. Yeah. But, of course, the I mean, the the quality I mean, it's how do you call it? The yeah. For 10 user. No worries. Hold on. Just give me one second. So it's yes. We can. Yeah. We can. Do you want are you gonna stick are we going to stick or live with the 100 Mbps? I mean, it's for just a metric, the difference between the two is that it just reduced lagging online playing or online gaming. It is exactly for I mean, best for 10 users, like, daily 10 users. And, also, yeah, like, sending large files to cloud for someone who has working at home? Okay. Sure. Your request has been processed. And as I've mentioned earlier, I'll be giving you the amount for $89.95. Setting your expectation, there will be changes for the price. But as an exemption, I gave you our current price for $89.95. This will start today if we since we've already placed the order. You'll be billed for from today up to September 30 with this current 100 and b p s. Okay? From '24 to '30, You will receive an invoice for for it. That yeah. So that will Yes. I'm here. I just paused maybe on yeah. It's for That's from September 1 to September 30. 20 4 to 30 including the October plan. Okay. We'll go ahead and fine yeah. No worries. We'll go ahead and finalize this. And if I need to, you know, make communicate with you, I'll go ahead and give you a callback tomorrow. Okay? Thank you. Thank you so much. Have a great day. 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Susan? Hello? It's the 100 n d p s, Susan. Sure. No, Susan.\n\nYour network your network is Lindham, so it's not NBN. Are you currently on our website? One moment, please. I'm sorry? Yeah.\n\nIt's Linham Network. If you are currently on our web site, actually, you will be seeing a whole 100 NPS worth $89.95. So for now, I I know I mentioned earlier that the price is $100. That's actually the current price right now with our new website. But since this is still active, as an exception, I'll go ahead and offer you the $89.95 for your first month, October, and then your or the new price for $100 will start next next month.\n\nHow's that sound? You're going with Linham for 100 n t p s? Sorry? It's Linham yeah. Linham Fest, NBN 100 unlimited.\n\nSuperfast. The symmetric, it's it's good for more than I mean, 10 plus users. Yeah. It's $95. However, we've already processed and placed the order for 100 MBPS.\n\nYes. Yeah. That should be it. Are we good to with 100 MBPS or the 50 over 50 Symmetrix? No worries.\n\nAre we good with the 100 Mbps? That's more than five plus users. Or if you have can you tell me how many visitors that you have? I mean, since you are the daily users for the Internet is only you and your husband, that's basically less than five. Eight people.\n\nI see. Well, this one identity is already ideal since normally only two users are using the Internet and then will be eight. Yeah. Sorry? Yeah.\n\nSure. Yeah. That'll be fine. For eight users. Yes.\n\nFor 10 fluent. That's up to nine users. Yeah. But, of course, the I mean, the the quality I mean, it's how do you call it? The yeah.\n\nFor 10 user. No worries. Hold on. Just give me one second. So it's yes.\n\nWe can. Yeah. We can. Do you want are you gonna stick are we going to stick or live with the 100 Mbps? I mean, it's for just a metric, the difference between the two is that it just reduced lagging online playing or online gaming.\n\nIt is exactly for I mean, best for 10 users, like, daily 10 users. And, also, yeah, like, sending large files to cloud for someone who has working at home? Okay. Sure. Your request has been processed.\n\nAnd as I've mentioned earlier, I'll be giving you the amount for $89.95. Setting your expectation, there will be changes for the price. But as an exemption, I gave you our current price for $89.95. This will start today if we since we've already placed the order. You'll be billed for from today up to September 30 with this current 100 and b p s.\n\nOkay? From '24 to '30, You will receive an invoice for for it. That yeah. So that will Yes. I'm here.\n\nI just paused maybe on yeah. It's for That's from September 1 to September 30. 20 4 to 30 including the October plan. Okay. We'll go ahead and fine yeah.\n\nNo worries. We'll go ahead and finalize this. And if I need to, you know, make communicate with you, I'll go ahead and give you a callback tomorrow. Okay? Thank you.\n\nThank you so much. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello, Susan?","start":1.52,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.02402147650718689},{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.01803046278655529},{"text":"It's the 100 n d p s, Susan.","start":11.679999,"end":14.74,"sentiment":"neutral","sentiment_score":0.07044484186917543},{"text":"Sure.","start":18.845,"end":19.345,"sentiment":"neutral","sentiment_score":0.03611563518643379},{"text":"No, Susan.","start":39.64,"end":40.46,"sentiment":"neutral","sentiment_score":-0.10020196437835693}],"sentiment":"neutral","sentiment_score":0.03323884694171803,"num_words":14,"start":1.52,"end":40.46},{"sentences":[{"text":"Your network your network is Lindham, so it's not NBN.","start":40.760002,"end":46.275,"sentiment":"neutral","sentiment_score":-0.13163466304540633},{"text":"Are you currently on our website?","start":46.895,"end":48.435,"sentiment":"neutral","sentiment_score":-0.07325236933926742},{"text":"One moment, please.","start":54.255,"end":55.315002,"sentiment":"neutral","sentiment_score":-0.015359128204484781},{"text":"I'm sorry?","start":74.40501,"end":75.065,"sentiment":"neutral","sentiment_score":-0.062321705743670464},{"text":"Yeah.","start":79.205,"end":79.44501,"sentiment":"neutral","sentiment_score":0.04318391904234886}],"sentiment":"neutral","sentiment_score":-0.08560898743400519,"num_words":22,"start":40.760002,"end":79.44501},{"sentences":[{"text":"It's Linham Network.","start":79.44501,"end":80.665,"sentiment":"neutral","sentiment_score":0.07375307381153107},{"text":"If you are currently on our web site, actually, you will be seeing a whole 100 NPS worth $89.95.","start":81.125,"end":89.23,"sentiment":"neutral","sentiment_score":0.0880619311018994},{"text":"So for now, I I know I mentioned earlier that the price is 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Hi, Mary. The you know the one that you know the plan that we're gonna go for? Which one is that? Hang on just a minute. It's not the is it the oh, hang on a minute. Sorry. Is it the NBN extreme basing? So it's for family 10 plus users for email surfing, the web full gaming HD, and four k quality streaming. I was. Yeah. Yeah. Yeah. Because I was putting the address in, but I I don't know where the plans are. So you're saying it's the lithium networks, is it? So you're saying it's the lithium network. Is that Mhmm. Okay. So what's the one we're going on? Yeah? So is it is is that where it's it's got Lindsium box? Oh, okay. So what's the Lindstrom Superfast? So do you reckon I should go for that one instead? So how much is that one a month? $95. So so it's for five plus users. Alrighty. So if I've got 10 people here, it'll be fine. Okay. Alright. Alright then. Mhmm. What was that you just said? Sorry. Okay. So you'll be fine with that. Yeah. Yeah. But we can have, like like, we can have my whole family here, which is, like, eight people plus him and yeah. Whoever comes over. So would that be fine? Alright. Not a Yes. So this super fast one, so that would be for 10 plus, is it? So with the one we're with the one we're having, how many people can be in the unit while using this? Okay. Up to nine users. Sounds big. Obviously. Speed. So the speed will be faster. Okay. Yeah. Because I was just looking at them and I thought so is that super fast one? Oh, no. I don't know. It says here $95. Linden Linden's super fast and symmetric $50.50. Oh, no. Yeah. I don't know either. So you reckon just stick with that? So you reckon just stick with that one that we've that we're getting? Yeah. Mhmm. Okay. Okay. Alright. No. All good. We'll just stick with the Linden FAFSA NBN hundreds unlimited. Mhmm. Uh-huh. So when will I be billed for that? Thanks. Okay. There's something wrong. I'm downstairs. Are you there? Alright. So from Yeah. So the bill that we've just paid Don't hold up. Okay then. Alright. And then the next bill will be Okay. Not a problem. Mhmm. Okay. Not a problem. Thank you. You too. 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Hi, Mary. The you know the one that you know the plan that we're gonna go for? Which one is that? Hang on just a minute.\n\nIt's not the is it the oh, hang on a minute. Sorry. Is it the NBN extreme basing? So it's for family 10 plus users for email surfing, the web full gaming HD, and four k quality streaming. I was.\n\nYeah. Yeah. Yeah. Because I was putting the address in, but I I don't know where the plans are. So you're saying it's the lithium networks, is it?\n\nSo you're saying it's the lithium network. Is that Mhmm. Okay. So what's the one we're going on? Yeah?\n\nSo is it is is that where it's it's got Lindsium box? Oh, okay. So what's the Lindstrom Superfast? So do you reckon I should go for that one instead? So how much is that one a month?\n\n$95. So so it's for five plus users. Alrighty. So if I've got 10 people here, it'll be fine. Okay.\n\nAlright. Alright then. Mhmm. What was that you just said? Sorry.\n\nOkay. So you'll be fine with that. Yeah. Yeah. But we can have, like like, we can have my whole family here, which is, like, eight people plus him and yeah.\n\nWhoever comes over. So would that be fine? Alright. Not a Yes. So this super fast one, so that would be for 10 plus, is it?\n\nSo with the one we're with the one we're having, how many people can be in the unit while using this? Okay. Up to nine users. Sounds big. Obviously.\n\nSpeed. So the speed will be faster. Okay. Yeah. Because I was just looking at them and I thought so is that super fast one?\n\nOh, no. I don't know. It says here $95. Linden Linden's super fast and symmetric $50.50. Oh, no.\n\nYeah. I don't know either. So you reckon just stick with that? So you reckon just stick with that one that we've that we're getting? Yeah.\n\nMhmm. Okay. Okay. Alright. No.\n\nAll good. We'll just stick with the Linden FAFSA NBN hundreds unlimited. Mhmm. Uh-huh. So when will I be billed for that?\n\nThanks. Okay. There's something wrong. I'm downstairs. Are you there?\n\nAlright. So from Yeah. So the bill that we've just paid Don't hold up. Okay then. Alright.\n\nAnd then the next bill will be Okay. Not a problem. Mhmm. Okay. Not a problem.\n\nThank you. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.012848959304392338},{"text":"Hi, Mary.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.09530164301395416},{"text":"The you know the one that you know the plan that we're gonna go for?","start":3.84,"end":9.36,"sentiment":"neutral","sentiment_score":0.06875065664450328},{"text":"Which one is that?","start":9.36,"end":10.66,"sentiment":"neutral","sentiment_score":0.030285830609500408},{"text":"Hang on just a minute.","start":16.395,"end":17.615,"sentiment":"neutral","sentiment_score":0.00571540966629982}],"sentiment":"neutral","sentiment_score":0.051275276509975945,"num_words":27,"start":1.04,"end":17.615},{"sentences":[{"text":"It's not the is it the oh, hang on a 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yeah.","start":246.815,"end":256.36,"sentiment":"neutral","sentiment_score":0.0522114916450598}],"sentiment":"neutral","sentiment_score":0.07384530977616387,"num_words":31,"start":232.76,"end":256.36},{"sentences":[{"text":"Whoever comes over.","start":267.305,"end":268.76498,"sentiment":"neutral","sentiment_score":0.035394683480262756},{"text":"So would that be fine?","start":271.705,"end":273.005,"sentiment":"neutral","sentiment_score":0.03539382889866829},{"text":"Alright.","start":276.665,"end":277.145,"sentiment":"neutral","sentiment_score":0.06995593756437302},{"text":"Not a Yes.","start":277.145,"end":279.485,"sentiment":"neutral","sentiment_score":0.02479385832945506},{"text":"So this super fast one, so that would be for 10 plus, is it?","start":280.14,"end":286.4,"sentiment":"neutral","sentiment_score":0.1743649829711233}],"sentiment":"neutral","sentiment_score":0.11033078727240746,"num_words":26,"start":267.305,"end":286.4},{"sentences":[{"text":"So with the one we're with the one we're having, how many people can be in the unit while using this?","start":289.1,"end":298.57498,"sentiment":"neutral","sentiment_score":0.07603041650283904},{"text":"Okay.","start":306.46,"end":306.96,"sentiment":"neutral","sentiment_score":0.07940005511045456},{"text":"Up to nine users.","start":307.41998,"end":308.56,"sentiment":"neutral","sentiment_score":0.06826979201287031},{"text":"Sounds big.","start":309.41998,"end":310.24,"sentiment":"neutral","sentiment_score":0.21979636698961258},{"text":"Obviously.","start":311.09998,"end":311.59998,"sentiment":"neutral","sentiment_score":0.11168812960386276}],"sentiment":"neutral","sentiment_score":0.08622064942429805,"num_words":29,"start":289.1,"end":311.59998},{"sentences":[{"text":"Speed.","start":323.725,"end":324.225,"sentiment":"neutral","sentiment_score":0.06523608416318893},{"text":"So the speed will be faster.","start":324.36502,"end":325.98502,"sentiment":"neutral","sentiment_score":0.11120327810446422},{"text":"Okay.","start":336.46,"end":336.78,"sentiment":"neutral","sentiment_score":0.06563634425401688},{"text":"Yeah.","start":336.78,"end":337.1,"sentiment":"neutral","sentiment_score":0.06229512020945549},{"text":"Because I was just looking at them and I thought so is that super fast one?","start":337.1,"end":342.64,"sentiment":"neutral","sentiment_score":0.06198295205831528}],"sentiment":"neutral","sentiment_score":0.07408457800745964,"num_words":25,"start":323.725,"end":342.64},{"sentences":[{"text":"Oh, no.","start":344.7,"end":345.525,"sentiment":"neutral","sentiment_score":-0.017255903221666813},{"text":"I don't know.","start":346.645,"end":347.085,"sentiment":"neutral","sentiment_score":-0.044897843773166336},{"text":"It says here $95.","start":347.085,"end":348.82498,"sentiment":"neutral","sentiment_score":-0.00526933278888464},{"text":"Linden Linden's super fast and symmetric $50.50.","start":353.925,"end":361.07,"sentiment":"neutral","sentiment_score":0.10658198009644236},{"text":"Oh, no.","start":364.81,"end":365.38998,"sentiment":"neutral","sentiment_score":-0.043652914464473724}],"sentiment":"neutral","sentiment_score":0.026026964601543214,"num_words":18,"start":344.7,"end":365.38998},{"sentences":[{"text":"Yeah.","start":366.97,"end":367.21,"sentiment":"neutral","sentiment_score":-0.040018074214458466},{"text":"I don't know either.","start":367.21,"end":368.19,"sentiment":"neutral","sentiment_score":-0.07659109123051167},{"text":"So you reckon just stick with that?","start":369.13,"end":371.07,"sentiment":"neutral","sentiment_score":-0.027330097343240465},{"text":"So you reckon just stick with that one that we've that we're getting?","start":373.375,"end":376.915,"sentiment":"neutral","sentiment_score":0.07726984671675242},{"text":"Yeah.","start":380.975,"end":381.475,"sentiment":"neutral","sentiment_score":0.20490434765815735}],"sentiment":"neutral","sentiment_score":0.025835355170644246,"num_words":26,"start":366.97,"end":381.475},{"sentences":[{"text":"Mhmm.","start":398.535,"end":399.035,"sentiment":"neutral","sentiment_score":0.1033799797296524},{"text":"Okay.","start":404.9025,"end":405.4025,"sentiment":"neutral","sentiment_score":0.18327170610427856},{"text":"Okay.","start":417.50998,"end":418.00998,"sentiment":"neutral","sentiment_score":0.09757278114557266},{"text":"Alright.","start":418.15,"end":418.55,"sentiment":"neutral","sentiment_score":0.14373981952667236},{"text":"No.","start":418.55,"end":418.94998,"sentiment":"neutral","sentiment_score":0.0975552648305893}],"sentiment":"neutral","sentiment_score":0.12510391026735307,"num_words":5,"start":398.535,"end":418.94998},{"sentences":[{"text":"All good.","start":418.94998,"end":419.61,"sentiment":"neutral","sentiment_score":0.2581891566514969},{"text":"We'll just stick with the Linden FAFSA NBN hundreds unlimited.","start":420.71,"end":424.97,"sentiment":"neutral","sentiment_score":0.2103048086166382},{"text":"Mhmm.","start":431.38498,"end":431.88498,"sentiment":"neutral","sentiment_score":0.06836415827274323},{"text":"Uh-huh.","start":447.65,"end":448.15,"sentiment":"neutral","sentiment_score":0.034352857619524},{"text":"So when will I be billed for that?","start":461.945,"end":463.885,"sentiment":"neutral","sentiment_score":0.02244899421930313}],"sentiment":"neutral","sentiment_score":0.13189706223254855,"num_words":22,"start":418.94998,"end":463.885},{"sentences":[{"text":"Thanks.","start":471.55,"end":472.05,"sentiment":"neutral","sentiment_score":0.1367746144533157},{"text":"Okay.","start":473.55,"end":474.05,"sentiment":"neutral","sentiment_score":0.01841610297560692},{"text":"There's something wrong.","start":475.62997,"end":476.43,"sentiment":"neutral","sentiment_score":-0.09228945275147755},{"text":"I'm downstairs.","start":476.43,"end":477.16998,"sentiment":"neutral","sentiment_score":-0.06503937765955925},{"text":"Are you there?","start":480.27,"end":481.09,"sentiment":"neutral","sentiment_score":-0.034357999761899315}],"sentiment":"neutral","sentiment_score":-0.03548303954303265,"num_words":10,"start":471.55,"end":481.09},{"sentences":[{"text":"Alright.","start":487.375,"end":487.695,"sentiment":"neutral","sentiment_score":-0.0014644520124420524},{"text":"So from Yeah.","start":487.695,"end":490.035,"sentiment":"neutral","sentiment_score":-0.007147487408171098},{"text":"So the bill that we've just paid Don't hold up.","start":490.255,"end":494.195,"sentiment":"neutral","sentiment_score":-0.030240653082728386},{"text":"Okay then.","start":499.80002,"end":500.6,"sentiment":"neutral","sentiment_score":0.027187325060367584},{"text":"Alright.","start":500.6,"end":500.84003,"sentiment":"neutral","sentiment_score":0.04817004129290581}],"sentiment":"neutral","sentiment_score":-0.013104044332388131,"num_words":17,"start":487.375,"end":500.84003},{"sentences":[{"text":"And then the next bill will be Okay.","start":500.84003,"end":510.14,"sentiment":"neutral","sentiment_score":0.05502053676173091},{"text":"Not a problem.","start":510.2,"end":511.02002,"sentiment":"neutral","sentiment_score":0.14544052382310232},{"text":"Mhmm.","start":517.215,"end":517.715,"sentiment":"neutral","sentiment_score":0.07694334536790848},{"text":"Okay.","start":526.07495,"end":526.4749,"sentiment":"neutral","sentiment_score":0.07927097380161285},{"text":"Not a problem.","start":526.4749,"end":527.27496,"sentiment":"neutral","sentiment_score":0.23182343443234762}],"sentiment":"neutral","sentiment_score":0.1080106555018574,"num_words":16,"start":500.84003,"end":527.27496},{"sentences":[{"text":"Thank you.","start":527.27496,"end":528.095,"sentiment":"positive","sentiment_score":0.42894139885902405},{"text":"You too.","start":531.19495,"end":531.75494,"sentiment":"positive","sentiment_score":0.4150698781013489},{"text":"Bye bye.","start":531.75494,"end":532.49493,"sentiment":"neutral","sentiment_score":0.03541247174143791}],"sentiment":"neutral","sentiment_score":0.2931412495672703,"num_words":6,"start":527.27496,"end":532.49493}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, Susan? Hello?\n\nChannel 1: Hi, Mary. The you know the one that you know the plan that we're gonna go for? Which one is that?\n\nChannel 0: It's the 100 n d p s, Susan.\n\nChannel 1: Hang on just a minute.\n\nChannel 0: Sure.\n\nChannel 1: It's not the is it the oh, hang on a minute. Sorry. Is it the NBN extreme basing? So it's for family 10 plus users for email surfing, the web full gaming HD, and four k quality streaming.\n\nChannel 0: No, Susan. Your network your network is Lindham, so it's not NBN. Are you currently on our website?\n\nChannel 1: I was. Yeah. Yeah. Yeah.\n\nChannel 0: One moment, please.\n\nChannel 1: Because I was putting the address in, but I I don't know where the plans are. So you're saying it's the lithium networks, is it?\n\nChannel 0: I'm sorry?\n\nChannel 1: So you're saying it's the lithium network. Is that\n\nChannel 0: Yeah. It's Linham Network. If you are currently on our web site, actually, you will be seeing a whole 100 NPS worth $89.95. So for now, I I know I mentioned earlier that the price is $100. That's actually the current price right now with our new website.\n\nBut since this is still active, as an exception, I'll go ahead and offer you the $89.95 for\n\nChannel 1: Mhmm.\n\nChannel 0: your first month, October, and then your or the new price for $100 will start next next month. How's that sound?\n\nChannel 1: Okay. So what's the one we're going on?\n\nChannel 0: You're going with Linham\n\nChannel 1: Yeah?\n\nChannel 0: for 100 n t p s?\n\nChannel 1: So is it is is that where it's it's got Lindsium box?\n\nChannel 0: Sorry? It's Linham yeah. Linham Fest, NBN 100 unlimited.\n\nChannel 1: Oh, okay. So what's the Lindstrom Superfast?\n\nChannel 0: Superfast. The symmetric, it's it's good for more than I mean, 10 plus users.\n\nChannel 1: So do you reckon I should go for that one instead? So how much is that one a month? $95.\n\nChannel 0: Yeah. It's $95. However, we've already processed and placed the order for 100 MBPS.\n\nChannel 1: So so it's for five plus users.\n\nChannel 0: Yes.\n\nChannel 1: Alrighty. So if I've got 10 people here, it'll be fine.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: That should\n\nChannel 1: Alright.\n\nChannel 0: be it.\n\nChannel 1: Alright then.\n\nChannel 0: Are we good to with 100 MBPS or the 50 over 50 Symmetrix?\n\nChannel 1: Mhmm. What was that you just said? Sorry.\n\nChannel 0: No worries. Are we good with the 100 Mbps? That's more than five plus users.\n\nChannel 1: Okay. So\n\nChannel 0: Or\n\nChannel 1: you'll be\n\nChannel 0: if you\n\nChannel 1: fine\n\nChannel 0: have\n\nChannel 1: with that.\n\nChannel 0: can you tell me how many visitors that you have? I mean, since you are the daily users for the Internet is only you and your husband, that's\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: basically\n\nChannel 1: But we\n\nChannel 0: less\n\nChannel 1: can\n\nChannel 0: than\n\nChannel 1: have,\n\nChannel 0: five.\n\nChannel 1: like like, we can have my whole family here, which is, like, eight people plus him\n\nChannel 0: Eight\n\nChannel 1: and\n\nChannel 0: people.\n\nChannel 1: yeah.\n\nChannel 0: I see. Well, this one identity is already ideal since normally only two users are using the Internet and then\n\nChannel 1: Whoever comes over.\n\nChannel 0: will be eight. Yeah.\n\nChannel 1: So would that be\n\nChannel 0: Sorry?\n\nChannel 1: fine?\n\nChannel 0: Yeah. Sure. Yeah. That'll be fine.\n\nChannel 1: Alright.\n\nChannel 0: For\n\nChannel 1: Not\n\nChannel 0: eight\n\nChannel 1: a\n\nChannel 0: users.\n\nChannel 1: Yes. So this super fast one, so that would be for 10 plus, is it?\n\nChannel 0: Yes.\n\nChannel 1: So with the one\n\nChannel 0: For\n\nChannel 1: we're\n\nChannel 0: 10 fluent.\n\nChannel 1: with the one we're having, how many people can be in the unit while using this?\n\nChannel 0: That's up to nine users.\n\nChannel 1: Okay. Up to nine users.\n\nChannel 0: Yeah.\n\nChannel 1: Sounds big. Obviously.\n\nChannel 0: But, of course, the I mean, the the quality I mean, it's how do you call it? The\n\nChannel 1: Speed. So the speed will be faster.\n\nChannel 0: yeah. For 10 user.\n\nChannel 1: Okay. Yeah. Because I was just looking at them and I thought so is that super fast one? Oh, no. I don't know.\n\nIt says here $95. Linden Linden's super fast and symmetric $50.50. Oh, no. Yeah. I don't know either.\n\nSo you\n\nChannel 0: No\n\nChannel 1: reckon\n\nChannel 0: worries.\n\nChannel 1: just\n\nChannel 0: Hold\n\nChannel 1: stick\n\nChannel 0: on. Just\n\nChannel 1: with\n\nChannel 0: give\n\nChannel 1: that?\n\nChannel 0: me one second. So\n\nChannel 1: So you\n\nChannel 0: it's\n\nChannel 1: reckon just stick with that one that we've that we're getting?\n\nChannel 0: yes. We can.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. We can. Do you want are you gonna stick are we going to stick or live with the 100 Mbps? I mean, it's for just a metric, the difference between the two is that\n\nChannel 1: Mhmm.\n\nChannel 0: it just reduced lagging online playing or online gaming. It is exactly\n\nChannel 1: Okay.\n\nChannel 0: for I mean, best for 10 users, like, daily 10 users. And, also, yeah, like, sending large files to cloud for someone who has working at home?\n\nChannel 1: Okay. Alright. No. All good. We'll just stick with the Linden FAFSA NBN hundreds unlimited.\n\nChannel 0: Okay. Sure. Your request has been processed. And\n\nChannel 1: Mhmm.\n\nChannel 0: as I've mentioned earlier, I'll be giving you the amount for $89.95. Setting your expectation, there will be changes for the price. But as an exemption, I gave you our current price for $89.95.\n\nChannel 1: Uh-huh.\n\nChannel 0: This will start today if we since we've already placed the order. You'll be billed for from today up to September 30 with this current 100 and b p s. Okay?\n\nChannel 1: So when will I be billed for that?\n\nChannel 0: From '24 to '30, You will receive an invoice for for\n\nChannel 1: Thanks.\n\nChannel 0: it.\n\nChannel 1: Okay.\n\nChannel 0: That yeah.\n\nChannel 1: There's\n\nChannel 0: So\n\nChannel 1: something\n\nChannel 0: that\n\nChannel 1: wrong.\n\nChannel 0: will\n\nChannel 1: I'm downstairs. Are you there?\n\nChannel 0: Yes. I'm here. I just\n\nChannel 1: Alright.\n\nChannel 0: paused\n\nChannel 1: So from Yeah.\n\nChannel 0: maybe\n\nChannel 1: So the bill that we've just paid\n\nChannel 0: on yeah.\n\nChannel 1: Don't\n\nChannel 0: It's\n\nChannel 1: hold\n\nChannel 0: for\n\nChannel 1: up.\n\nChannel 0: That's from September 1 to September 30.\n\nChannel 1: Okay then. Alright. And then the next bill will be\n\nChannel 0: 20 4 to 30 including the October plan.\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Okay. We'll go ahead and fine yeah. No worries. We'll go ahead and finalize this.\n\nChannel 1: Mhmm.\n\nChannel 0: And if I need to, you know, make communicate with you, I'll go ahead and give you a callback tomorrow. Okay?\n\nChannel 1: Okay. Not a problem. Thank you.\n\nChannel 0: Thank you. Thank you so much. Have a great day. Goodbye.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.012848959304392338}],"sentiment":"neutral","sentiment_score":0.012848959304392338,"channel":1,"num_words":1,"start":1.04,"end":1.54},{"sentences":[{"text":"Hello, Susan?","start":1.52,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.02402147650718689},{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.01803046278655529}],"sentiment":"neutral","sentiment_score":0.022024471933643024,"channel":0,"num_words":3,"start":1.52,"end":2.34},{"sentences":[{"text":"Hi, Mary.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.09530164301395416},{"text":"The you know the one that you know the plan that we're gonna go for?","start":3.84,"end":9.36,"sentiment":"neutral","sentiment_score":0.06875065664450328},{"text":"Which one is that?","start":9.36,"end":10.66,"sentiment":"neutral","sentiment_score":0.030285830609500408}],"sentiment":"neutral","sentiment_score":0.06395268848254568,"channel":1,"num_words":21,"start":2.96,"end":10.66},{"sentences":[{"text":"It's the 100 n d p s, Susan.","start":11.679999,"end":14.74,"sentiment":"neutral","sentiment_score":0.07044484186917543}],"sentiment":"neutral","sentiment_score":0.07044484186917543,"channel":0,"num_words":8,"start":11.679999,"end":14.74},{"sentences":[{"text":"Hang on just a minute.","start":16.395,"end":17.615,"sentiment":"neutral","sentiment_score":0.00571540966629982}],"sentiment":"neutral","sentiment_score":0.00571540966629982,"channel":1,"num_words":5,"start":16.395,"end":17.615},{"sentences":[{"text":"Sure.","start":18.845,"end":19.345,"sentiment":"neutral","sentiment_score":0.03611563518643379}],"sentiment":"neutral","sentiment_score":0.03611563518643379,"channel":0,"num_words":1,"start":18.845,"end":19.345},{"sentences":[{"text":"It's not the is it the oh, hang on a minute.","start":20.475,"end":23.994999,"sentiment":"neutral","sentiment_score":-0.08717148378491402},{"text":"Sorry.","start":23.994999,"end":24.494999,"sentiment":"neutral","sentiment_score":-0.07005633413791656},{"text":"Is it the NBN extreme basing?","start":26.81,"end":29.07,"sentiment":"neutral","sentiment_score":0.022310649355252583},{"text":"So it's for family 10 plus users for email surfing, the web full gaming HD, and four k quality streaming.","start":29.689999,"end":38.59,"sentiment":"neutral","sentiment_score":0.13887460604310037}],"sentiment":"neutral","sentiment_score":0.04953719371635663,"channel":1,"num_words":38,"start":20.475,"end":38.59},{"sentences":[{"text":"No, Susan.","start":39.64,"end":40.46,"sentiment":"neutral","sentiment_score":-0.10020196437835693},{"text":"Your network your network is Lindham, so it's not NBN.","start":40.760002,"end":46.275,"sentiment":"neutral","sentiment_score":-0.13163466304540633},{"text":"Are you currently on our website?","start":46.895,"end":48.435,"sentiment":"neutral","sentiment_score":-0.07325236933926742}],"sentiment":"neutral","sentiment_score":-0.10868137640257676,"channel":0,"num_words":18,"start":39.64,"end":48.435},{"sentences":[{"text":"I was.","start":51.035,"end":51.695,"sentiment":"neutral","sentiment_score":-0.04600769653916359},{"text":"Yeah.","start":52.235,"end":52.475,"sentiment":"neutral","sentiment_score":-0.01175764575600624},{"text":"Yeah.","start":52.475,"end":52.635,"sentiment":"neutral","sentiment_score":-0.006010798737406731},{"text":"Yeah.","start":52.635,"end":53.135,"sentiment":"neutral","sentiment_score":-0.003116765059530735}],"sentiment":"neutral","sentiment_score":-0.022580120526254178,"channel":1,"num_words":5,"start":51.035,"end":53.135},{"sentences":[{"text":"One moment, please.","start":54.255,"end":55.315002,"sentiment":"neutral","sentiment_score":-0.015359128204484781}],"sentiment":"neutral","sentiment_score":-0.015359128204484781,"channel":0,"num_words":3,"start":54.255,"end":55.315002},{"sentences":[{"text":"Because I was putting the address in, but I I don't know where the plans are.","start":56.27,"end":60.37,"sentiment":"neutral","sentiment_score":-0.08736953558400273},{"text":"So you're saying it's the lithium networks, is it?","start":69.445,"end":72.185,"sentiment":"neutral","sentiment_score":-0.04068985871142811}],"sentiment":"neutral","sentiment_score":-0.07056485190987587,"channel":1,"num_words":25,"start":56.27,"end":72.185},{"sentences":[{"text":"I'm sorry?","start":74.40501,"end":75.065,"sentiment":"neutral","sentiment_score":-0.062321705743670464}],"sentiment":"neutral","sentiment_score":-0.062321705743670464,"channel":0,"num_words":2,"start":74.40501,"end":75.065},{"sentences":[{"text":"So you're saying it's the lithium network.","start":75.925,"end":79.045,"sentiment":"neutral","sentiment_score":-0.03298704672072615},{"text":"Is that","start":79.045,"end":79.705,"sentiment":"neutral","sentiment_score":0.027697029523551464}],"sentiment":"neutral","sentiment_score":-0.019501696444220014,"channel":1,"num_words":9,"start":75.925,"end":79.705},{"sentences":[{"text":"Yeah.","start":79.205,"end":79.44501,"sentiment":"neutral","sentiment_score":0.04318391904234886},{"text":"It's Linham Network.","start":79.44501,"end":80.665,"sentiment":"neutral","sentiment_score":0.07375307381153107},{"text":"If you are currently on our web site, actually, you will be seeing a whole 100 NPS worth $89.95.","start":81.125,"end":89.23,"sentiment":"neutral","sentiment_score":0.0880619311018994},{"text":"So for now, I I know I mentioned earlier that the price is $100.","start":89.69,"end":97.064995,"sentiment":"neutral","sentiment_score":0.03943561642829861},{"text":"That's actually the current price right now with our new website.","start":97.064995,"end":100.604996,"sentiment":"neutral","sentiment_score":0.0406622744419358}],"sentiment":"neutral","sentiment_score":0.06118757250563552,"channel":0,"num_words":48,"start":79.205,"end":100.604996},{"sentences":[{"text":"But since this is still active, as an exception, I'll go ahead and offer you the $89.95 for","start":101.225,"end":112.2,"sentiment":"neutral","sentiment_score":0.11846016699241267}],"sentiment":"neutral","sentiment_score":0.11846016699241267,"channel":0,"num_words":18,"start":101.225,"end":112.2},{"sentences":[{"text":"Mhmm.","start":112.2,"end":112.7,"sentiment":"neutral","sentiment_score":0.06815283745527267}],"sentiment":"neutral","sentiment_score":0.06815283745527267,"channel":1,"num_words":1,"start":112.2,"end":112.7},{"sentences":[{"text":"your first month, October, and then your or the new price for $100 will start next next 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much.","start":528.66,"end":529.62,"sentiment":"positive","sentiment_score":0.5547810196876526},{"text":"Have a great day.","start":529.62,"end":530.33997,"sentiment":"positive","sentiment_score":0.8090753257274628},{"text":"Goodbye.","start":530.33997,"end":530.83997,"sentiment":"positive","sentiment_score":0.5623361468315125}],"sentiment":"positive","sentiment_score":0.635653788393194,"channel":0,"num_words":11,"start":528.1,"end":530.83997},{"sentences":[{"text":"You too.","start":531.19495,"end":531.75494,"sentiment":"positive","sentiment_score":0.4150698781013489},{"text":"Bye bye.","start":531.75494,"end":532.49493,"sentiment":"neutral","sentiment_score":0.03541247174143791}],"sentiment":"neutral","sentiment_score":0.2252411749213934,"channel":1,"num_words":4,"start":531.19495,"end":532.49493}]},"summary":{"result":"success","short":"The customer is trying to clarify the plan for their internet service and is confused about the price. The agent explains that the plan is for 10 plus users and provides a price for the 10 plus users. The customer confirms their plan and is informed of the billing process. The call ends with the agent confirming that the customer will receive an invoice and a call back if needed."},"intents":{"segments":[{"text":"Are we good to with 100 MBPS or the 50 over 50 Symmetrix? Mhmm.","start_word":350,"end_word":363,"intents":[{"intent":"Confirm setup details","confidence_score":0.00029667473}]},{"text":"can you tell me how many visitors that you have?","start_word":397,"end_word":406,"intents":[{"intent":"Confirm number of users","confidence_score":0.016708564}]},{"text":"So the speed will be faster. yeah.","start_word":573,"end_word":579,"intents":[{"intent":"Inquire about speeds","confidence_score":0.0019200108}]},{"text":"So the speed will be faster. yeah. For 10 user.","start_word":573,"end_word":582,"intents":[{"intent":"Inquire about speed","confidence_score":0.029090881}]},{"text":"I don't know. It says here $95. Linden Linden's super fast and symmetric $50.50.","start_word":603,"end_word":616,"intents":[{"intent":"Confirm symmetrix specifications","confidence_score":0.0002158725},{"intent":"Provide unbiased estimate","confidence_score":7.547027e-8}]},{"text":"And then the next bill will be 20 4 to 30 including the October plan. Okay.","start_word":895,"end_word":910,"intents":[{"intent":"Confirm plan","confidence_score":0.003367749}]},{"text":"Goodbye. You too. Bye bye.","start_word":967,"end_word":971,"intents":[{"intent":"Informing about availability","confidence_score":0.0008920094}]},{"text":"Bye bye.","start_word":970,"end_word":971,"intents":[{"intent":"Confirming purpose","confidence_score":0.00006222659},{"intent":"Recalling conversation","confidence_score":0.000036977985},{"intent":"Confirming understanding","confidence_score":0.015243375}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Susan? Hello? Hi, Mary. The you know the one that you know the plan that we're gonna go for? Which one is that? It's the 100 n d p s, Susan. Hang on just a minute. Sure. It's not the is it the oh, hang on a minute. Sorry. Is it the NBN extreme basing? So it's for family 10 plus users for email surfing, the web full gaming HD, and four k quality streaming. No, Susan. Your network your network is Lindham, so it's not NBN. Are you currently on our website? I was. Yeah. Yeah. Yeah. One moment, please. Because I was putting the address in, but I I don't know where the plans are. So you're saying it's the lithium networks, is it? I'm sorry? So you're saying it's the lithium network. Is Yeah. that It's Linham Network. If you are currently on our web site, actually, you will be seeing a whole 100 NPS worth $89.95. So for now, I I know I mentioned earlier that the price is $100. That's actually the current price right now with our new website. But since this is still active, as an exception, I'll go ahead and offer you the $89.95 for your Mhmm. first month, October, and then your or the new price for $100 will start next next month. How's that sound? Okay. So what's the one we're going on? You're going with Linham Yeah? for 100 n t p s? So is it is is that where it's it's got Lindsium box? Sorry? It's Linham yeah. Linham Fest, NBN 100 unlimited. Oh, okay. So what's the Lindstrom Superfast?","start_word":0,"end_word":273,"sentiment":"neutral","sentiment_score":0.03135599568486214},{"text":"Superfast. The symmetric, it's it's good for more than I mean, 10 plus users.","start_word":274,"end_word":287,"sentiment":"positive","sentiment_score":0.3809562921524048},{"text":"So do you reckon I should go for that one instead? So how much is that one a month? $95. Yeah. It's $95. However, we've already processed and placed the order for 100 MBPS. So so it's for five plus users. Yes.","start_word":288,"end_word":329,"sentiment":"neutral","sentiment_score":0.0896187499165535},{"text":"Alrighty. So if I've got 10 people here, it'll be fine.","start_word":330,"end_word":340,"sentiment":"positive","sentiment_score":0.4216715693473816},{"text":"Yeah. Okay. That should Alright. be it. Alright then. Are we good to with 100 MBPS or the 50 over 50 Symmetrix? Mhmm. What was that you just said? Sorry. No worries. Are we good with the 100 Mbps? That's more than five plus users. Okay. So Or you'll be if you fine have with that. can you tell me how many visitors that you have? I mean, since you are the daily users for the Internet is only you and your husband, that's Yeah. Yeah. basically But we less can than have, five. like like, we can have my whole family here, which is, like, eight people plus him Eight and people. yeah. I see. Well, this one identity is already ideal since normally only two users are using the Internet and then Whoever comes over. will be eight. Yeah. So would that be Sorry? fine? Yeah. Sure. Yeah. That'll be fine. Alright. For Not eight a users. Yes. So this super fast one, so that would be for 10 plus, is it? Yes. So with the one For we're 10 fluent. with the one we're having, how many people can be in the unit while using this? That's up to nine users. Okay. Up to nine users. Yeah. Sounds big. Obviously. But, of course, the I mean, the the quality I mean, it's how do you call it? The Speed. So the speed will be faster. yeah. For 10 user. Okay. Yeah. Because I was just looking at them and I thought so is that super fast one? Oh, no. I don't know. It says here $95. Linden Linden's super fast and symmetric $50.50. Oh, no. Yeah. I don't know either. So you No reckon worries. just Hold stick on. Just with give that? me one second. So So you it's reckon just stick with that one that we've that we're getting? yes. We can. Yeah. Yeah. We can. Do you want are you gonna stick are we going to stick or live with the 100 Mbps? I mean, it's for just a metric, the difference between the two is that Mhmm. it just reduced lagging online playing or online gaming. It is exactly Okay. for I mean, best for 10 users, like, daily 10 users. And, also, yeah, like, sending large files to cloud for someone who has working at home? Okay. Alright. No. All good. We'll just stick with the Linden FAFSA NBN hundreds unlimited. Okay. Sure. Your request has been processed. And Mhmm. as I've mentioned earlier, I'll be giving you the amount for $89.95. Setting your expectation, there will be changes for the price. But as an exemption, I gave you our current price for $89.95. Uh-huh. This will start today if we since we've already placed the order. You'll be billed for from today up to September 30 with this current 100 and b p s. Okay? So when will I be billed for that? From '24 to '30, You will receive an invoice for for Thanks. it. Okay. That yeah. There's So something that wrong. will I'm downstairs. Are you there? Yes. I'm here. I just Alright. paused So from Yeah. maybe So the bill that we've just paid on yeah. Don't It's hold for up. That's from September 1 to September 30. Okay then. Alright. And then the next bill will be 20 4 to 30 including the October plan. Okay. Not a problem. Okay. We'll go ahead and fine yeah. No worries. We'll go ahead and finalize this. Mhmm. And if I need to, you know, make communicate with you, I'll go ahead and give you a callback tomorrow. Okay? Okay. Not a problem.","start_word":341,"end_word":954,"sentiment":"neutral","sentiment_score":0.08157149514225873},{"text":"Thank you. Thank you. Thank you so much. Have a great day. Goodbye. You too.","start_word":955,"end_word":969,"sentiment":"positive","sentiment_score":0.5775581041971842},{"text":"Bye bye.","start_word":970,"end_word":971,"sentiment":"neutral","sentiment_score":0.1914936006069183}],"average":{"sentiment":"neutral","sentiment_score":0.08604146702291234}}}}