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Just wanted to confirm as well if you did you request to upgrade your plan? Because your original order was 50 standard, which is the 50 MBPS. And yeah. So we're going to proceed with your original order, not 100 m d p s. Sorry? No. We can proceed with your original order, which is 50 MBPS. It's $79.95, while the 100 MBPS is $99.9095 per month. Yeah. Yeah. That's correct. Upon my message on email, the address is only serviceable through the NBN network. So we can only proceed with the NBN plan for this location. No super network. Your network is NBN. So we are currently processing this plan, which is your original order that we received and be in plan 50. Is that correct? You'll still be needing the box. Actually, NBN technician visit is scheduled for July 17. Just calling to confirm the plan because we were advised that you, yeah, you recently spoke with another representative and expressed interest in upgrading to the Superfast NBN 100 unlimited plan, which is $99.95 per month. So we just wanted to confirm whether you would like to proceed with your original order, which is NBN plan 50 or SupaFast 100 MBPS. We're going to proceed with 50, the standard one, which is your original 10. Okay. Sorry? Let me just check if you have a discount. It says three months, 15% discount, not six months. Yeah. For three months. Mhmm. For that one, I'll confirm it with the back end team because it was mentioned to you that they're providing you the other representative. Is that correct? Yeah. Okay. I'll confirm that one with the back end team first, and I'll get back to you. So just to con mhmm. Yeah. So I'd like to inform you as well about the NBN installation appointment that has been booked. It's still July 17 for the correct address. Sorry? July seventh. Friday. Yeah. Mhmm. This it was schedule. Can I also request a response via email confirming the plan that you want, which is the fifty? 15. Okay. Yeah. And is it okay if I request a response as well via email that you're confirming the 50 NBN Plan 50? Yeah. Just reply to my email. Okay. Okay. Thank you. Bye bye. 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Hello. Good morning. This is Maureen from Ertel tech support. Am I speaking oh, yeah.\n\nAm I speaking with Yoman? From Airtel, Australia. Yeah. Your Internet service. Okay.\n\nJust wanted to confirm as well if you did you request to upgrade your plan? Because your original order was 50 standard, which is the 50 MBPS. And yeah. So we're going to proceed with your original order, not 100 m d p s. Sorry?\n\nNo. We can proceed with your original order, which is 50 MBPS. It's $79.95, while the 100 MBPS is $99.9095 per month. Yeah. Yeah.\n\nThat's correct. Upon my message on email, the address is only serviceable through the NBN network. So we can only proceed with the NBN plan for this location. No super network. Your network is NBN.\n\nSo we are currently processing this plan, which is your original order that we received and be in plan 50. Is that correct? You'll still be needing the box. Actually, NBN technician visit is scheduled for July 17. Just calling to confirm the plan because we were advised that you, yeah, you recently spoke with another representative and expressed interest in upgrading to the Superfast NBN 100 unlimited plan, which is $99.95 per month.\n\nSo we just wanted to confirm whether you would like to proceed with your original order, which is NBN plan 50 or SupaFast 100 MBPS. We're going to proceed with 50, the standard one, which is your original 10. Okay. Sorry? Let me just check if you have a discount.\n\nIt says three months, 15% discount, not six months. Yeah. For three months. Mhmm. For that one, I'll confirm it with the back end team because it was mentioned to you that they're providing you the other representative.\n\nIs that correct? Yeah. Okay. I'll confirm that one with the back end team first, and I'll get back to you. So just to con mhmm.\n\nYeah. So I'd like to inform you as well about the NBN installation appointment that has been booked. It's still July 17 for the correct address. Sorry? July seventh.\n\nFriday. Yeah. Mhmm. This it was schedule. Can I also request a response via email confirming the plan that you want, which is the fifty?\n\n15. Okay. Yeah. And is it okay if I request a response as well via email that you're confirming the 50 NBN Plan 50? Yeah.\n\nJust reply to my email. Okay. Okay. Thank you. Bye bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.10431771725416183},{"text":"Hello.","start":4.0,"end":4.4,"sentiment":"neutral","sentiment_score":0.13437652587890625},{"text":"Good morning.","start":4.7999997,"end":5.52,"sentiment":"positive","sentiment_score":0.4233703911304474},{"text":"This is Maureen from Ertel tech support.","start":5.52,"end":8.9,"sentiment":"neutral","sentiment_score":0.2146494835615158},{"text":"Am I speaking oh, yeah.","start":9.84,"end":11.679999,"sentiment":"neutral","sentiment_score":0.07535088509321212}],"sentiment":"neutral","sentiment_score":0.18529598973691463,"num_words":16,"start":3.76,"end":11.679999},{"sentences":[{"text":"Am I speaking with Yoman?","start":11.679999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.044031959027051926},{"text":"From Airtel, 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Yeah. Which support you said? Yeah. Yeah. Already I talked yesterday, I talked someone in your company. Already, he fixed everything. He will send me modem. Yeah. 50 m b s 50 m b s. There's no NBN. Is Yeah. If I want n b n, it has to be 100 m b s, is it? MBN is minimum 100 m b s. Is that right? Yes. Yeah. Yeah. So okay. 50 MBN. He said to me yesterday, not super network. My ARIA in WA. So that mean it's not super network. That mean what what that mean? Yeah. 50 MBN. So I don't need the MBN box. I don't have in this house MBN box. Yeah. No. Yeah. 50 MBN. Alright. Okay. Yeah. Yeah. 50. And yeah, and first first six months is half price. First first six months is half price. Or okay. Three months. 15%. Six, three months. And and you don't you don't have a a watcher for me? It's a holiday watcher? Yeah. I hear something they don't have they don't have for me, I think. I am not sure. Did did you did you send did you order already a box modem for me? Easy. What is July 17? What is July 17? This coming up. Moment moment. I check what you say yesterday. Moment. I checked this guy yesterday. Say to me what? I checked. First year. Yeah. Okay. You're much better in time in the next quality. What's your holiday too? Okay. Fine. Yeah. Okay. Just proceed 50 MBR. Yeah. Email. I have to confirm email. Is it? Oh, okay. That's fine. I do. Thank you. 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Yeah. Which support you said? Yeah. Yeah.\n\nAlready I talked yesterday, I talked someone in your company. Already, he fixed everything. He will send me modem. Yeah. 50 m b s 50 m b s.\n\nThere's no NBN. Is Yeah. If I want n b n, it has to be 100 m b s, is it? MBN is minimum 100 m b s. Is that right?\n\nYes. Yeah. Yeah. So okay. 50 MBN.\n\nHe said to me yesterday, not super network. My ARIA in WA. So that mean it's not super network. That mean what what that mean? Yeah.\n\n50 MBN. So I don't need the MBN box. I don't have in this house MBN box. Yeah. No.\n\nYeah. 50 MBN. Alright. Okay. Yeah.\n\nYeah. 50. And yeah, and first first six months is half price. First first six months is half price. Or okay.\n\nThree months. 15%. Six, three months. And and you don't you don't have a a watcher for me? It's a holiday watcher?\n\nYeah. I hear something they don't have they don't have for me, I think. I am not sure. Did did you did you send did you order already a box modem for me? Easy.\n\nWhat is July 17? What is July 17? This coming up. Moment moment. I check what you say yesterday.\n\nMoment. I checked this guy yesterday. Say to me what? I checked. First year.\n\nYeah. Okay. You're much better in time in the next quality. What's your holiday too? Okay.\n\nFine. Yeah. Okay. Just proceed 50 MBR. Yeah.\n\nEmail. I have to confirm email. Is it? Oh, okay. That's fine.\n\nI do. Thank you. 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Hello. Good morning. This is Maureen from Ertel tech support. Am I speaking oh, yeah.\n\nAm I speaking with Yoman?\n\nChannel 1: Yeah. Which support you said?\n\nChannel 0: From Airtel, Australia. Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Your\n\nChannel 1: Already\n\nChannel 0: Internet\n\nChannel 1: I\n\nChannel 0: service.\n\nChannel 1: talked yesterday, I talked someone in your company. Already, he fixed everything. He will send me modem.\n\nChannel 0: Okay. Just wanted to confirm as well if you did you request to upgrade your plan? Because your original order was 50 standard, which is the 50 MBPS.\n\nChannel 1: Yeah. 50\n\nChannel 0: And\n\nChannel 1: m b s 50 m b s. There's no NBN. Is\n\nChannel 0: yeah. So we're going to proceed with your original order, not 100 m d p s.\n\nChannel 1: Yeah. If I want n b n, it has to be 100 m b s, is it?\n\nChannel 0: Sorry?\n\nChannel 1: MBN is minimum 100 m b s. Is that right?\n\nChannel 0: No. We can proceed with your original order, which is 50 MBPS.\n\nChannel 1: Yes.\n\nChannel 0: It's\n\nChannel 1: Yeah.\n\nChannel 0: $79.95, while the 100 MBPS is $99.9095 per month.\n\nChannel 1: Yeah. So okay. 50 MBN. He said to me yesterday, not super network.\n\nChannel 0: Yeah.\n\nChannel 1: My ARIA\n\nChannel 0: Yeah.\n\nChannel 1: in WA.\n\nChannel 0: That's correct. Upon my message on email, the address is only serviceable through the NBN network. So we can only proceed with the NBN plan for this location. No super network.\n\nChannel 1: So that mean it's not super network. That mean what what that mean?\n\nChannel 0: Your network is NBN. So we are currently processing this plan, which is your original order that we received and be in plan 50. Is that correct?\n\nChannel 1: Yeah. 50 MBN. So I don't need the MBN box. I don't have in this house MBN box.\n\nChannel 0: You'll still be needing the box. Actually, NBN technician visit is scheduled for July 17. Just calling to confirm the plan because we were advised that you, yeah, you recently spoke with another representative and\n\nChannel 1: Yeah.\n\nChannel 0: expressed interest in upgrading to the Superfast NBN 100 unlimited plan, which is\n\nChannel 1: No.\n\nChannel 0: $99.95 per month. So we just wanted to confirm whether you would like to proceed with your original order, which is NBN plan 50 or SupaFast 100 MBPS.\n\nChannel 1: Yeah. 50 MBN. Alright. Okay.\n\nChannel 0: We're going to proceed with 50,\n\nChannel 1: Yeah. Yeah. 50.\n\nChannel 0: the standard one, which is your original 10.\n\nChannel 1: And yeah, and first first six months is half price.\n\nChannel 0: Okay. Sorry?\n\nChannel 1: First first six months is half price.\n\nChannel 0: Let me just check\n\nChannel 1: Or\n\nChannel 0: if\n\nChannel 1: okay.\n\nChannel 0: you have a discount. It says three months, 15% discount, not six\n\nChannel 1: Three months.\n\nChannel 0: months.\n\nChannel 1: 15%. Six,\n\nChannel 0: Yeah.\n\nChannel 1: three\n\nChannel 0: For\n\nChannel 1: months.\n\nChannel 0: three months. Mhmm.\n\nChannel 1: And and you don't you don't have a a watcher for me? It's a holiday watcher?\n\nChannel 0: For that one, I'll confirm it with the back end team because it was mentioned to you that they're providing you the other representative. Is that correct?\n\nChannel 1: Yeah. I hear something they\n\nChannel 0: Yeah.\n\nChannel 1: don't have they don't have for me, I think. I am not sure.\n\nChannel 0: Okay. I'll confirm that one with the back end team first, and I'll get back to you. So just\n\nChannel 1: Did\n\nChannel 0: to con\n\nChannel 1: did you did you send did you order already a box modem for me?\n\nChannel 0: mhmm. Yeah. So\n\nChannel 1: Easy.\n\nChannel 0: I'd like to inform you as well about the NBN installation appointment that has been booked. It's still July 17\n\nChannel 1: What is July\n\nChannel 0: for the\n\nChannel 1: 17?\n\nChannel 0: correct address. Sorry?\n\nChannel 1: What is July 17? This coming up. Moment moment. I check what you say\n\nChannel 0: July\n\nChannel 1: yesterday.\n\nChannel 0: seventh. Friday.\n\nChannel 1: Moment.\n\nChannel 0: Yeah.\n\nChannel 1: I checked this guy yesterday. Say to me what? I\n\nChannel 0: Mhmm.\n\nChannel 1: checked.\n\nChannel 0: This it was schedule. Can I also request a response via email confirming the plan that you want, which is the fifty?\n\nChannel 1: First year. Yeah. Okay. You're much better in time in the next quality. What's your holiday too?\n\nOkay. Fine. Yeah. Okay. Just proceed 50 MBR.\n\nChannel 0: 15. Okay. Yeah. And is it okay if I request a response as well via email that you're confirming the 50 NBN Plan 50?\n\nChannel 1: Yeah. Email. I have to confirm email. Is it?\n\nChannel 0: Yeah. Just reply to my email.\n\nChannel 1: Oh, okay. That's fine. I\n\nChannel 0: Okay.\n\nChannel 1: do. Thank you. See\n\nChannel 0: Okay. Thank you. Bye bye. Have a great day.\n\nChannel 1: you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.018929488956928253}],"sentiment":"neutral","sentiment_score":0.018929488956928253,"channel":1,"num_words":1,"start":2.24,"end":2.74},{"sentences":[{"text":"Yes.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.10431771725416183},{"text":"Hello.","start":4.0,"end":4.4,"sentiment":"neutral","sentiment_score":0.13437652587890625},{"text":"Good morning.","start":4.7999997,"end":5.52,"sentiment":"positive","sentiment_score":0.4233703911304474},{"text":"This is Maureen from Ertel tech support.","start":5.52,"end":8.9,"sentiment":"neutral","sentiment_score":0.2146494835615158},{"text":"Am I speaking oh, 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MBR.","start":337.97,"end":340.47,"sentiment":"neutral","sentiment_score":0.12759260833263397}],"sentiment":"neutral","sentiment_score":0.12936474476009607,"channel":1,"num_words":8,"start":333.41,"end":340.47},{"sentences":[{"text":"15.","start":343.25,"end":343.75,"sentiment":"neutral","sentiment_score":0.11610035598278046},{"text":"Okay.","start":343.88998,"end":344.28998,"sentiment":"neutral","sentiment_score":0.09800085425376892},{"text":"Yeah.","start":344.28998,"end":344.745,"sentiment":"neutral","sentiment_score":0.1121426671743393},{"text":"And is it okay if I request a response as well via email that you're confirming the 50 NBN Plan 50?","start":344.985,"end":352.925,"sentiment":"neutral","sentiment_score":0.13252577646857217}],"sentiment":"neutral","sentiment_score":0.129553549302121,"channel":0,"num_words":24,"start":343.25,"end":352.925},{"sentences":[{"text":"Yeah.","start":354.415,"end":354.73502,"sentiment":"neutral","sentiment_score":0.03389211744070053},{"text":"Email.","start":354.73502,"end":355.23502,"sentiment":"neutral","sentiment_score":0.024102143943309784},{"text":"I have to confirm email.","start":355.295,"end":356.65503,"sentiment":"neutral","sentiment_score":0.02795386463403702},{"text":"Is it?","start":356.65503,"end":357.18,"sentiment":"neutral","sentiment_score":0.038444435223937035}],"sentiment":"neutral","sentiment_score":0.030516939444674387,"channel":1,"num_words":9,"start":354.415,"end":357.18},{"sentences":[{"text":"Yeah.","start":357.785,"end":358.2,"sentiment":"neutral","sentiment_score":0.04347987473011017},{"text":"Just reply to my email.","start":358.44,"end":360.46002,"sentiment":"neutral","sentiment_score":0.05613579452037811}],"sentiment":"neutral","sentiment_score":0.05402647455533346,"channel":0,"num_words":6,"start":357.785,"end":360.46002},{"sentences":[{"text":"Oh, okay.","start":361.1,"end":361.5,"sentiment":"neutral","sentiment_score":0.05427497811615467},{"text":"That's fine.","start":361.5,"end":362.24,"sentiment":"positive","sentiment_score":0.3975124806165695},{"text":"I","start":362.94,"end":363.1,"sentiment":"neutral","sentiment_score":0.2173912227153778}],"sentiment":"neutral","sentiment_score":0.22419322803616523,"channel":1,"num_words":5,"start":361.1,"end":363.1},{"sentences":[{"text":"Okay.","start":363.0,"end":363.5,"sentiment":"neutral","sentiment_score":0.20773497223854065}],"sentiment":"neutral","sentiment_score":0.20773497223854065,"channel":0,"num_words":1,"start":363.0,"end":363.5},{"sentences":[{"text":"do.","start":363.1,"end":363.6,"sentiment":"positive","sentiment_score":0.35520491003990173},{"text":"Thank you.","start":363.9,"end":364.70688,"sentiment":"positive","sentiment_score":0.7125374674797058},{"text":"See","start":365.1869,"end":365.6869,"sentiment":"positive","sentiment_score":0.37229642271995544}],"sentiment":"positive","sentiment_score":0.5381440669298172,"channel":1,"num_words":4,"start":363.1,"end":365.6869},{"sentences":[{"text":"Okay.","start":365.32,"end":365.80002,"sentiment":"positive","sentiment_score":0.4563387334346771},{"text":"Thank you.","start":365.80002,"end":366.44,"sentiment":"positive","sentiment_score":0.7228727042675018},{"text":"Bye bye.","start":366.44,"end":366.92,"sentiment":"positive","sentiment_score":0.4479927718639374},{"text":"Have a great day.","start":366.92,"end":367.90002,"sentiment":"positive","sentiment_score":0.7405256479978561}],"sentiment":"positive","sentiment_score":0.6400191419654422,"channel":0,"num_words":9,"start":365.32,"end":367.90002},{"sentences":[{"text":"you.","start":372.14688,"end":372.64688,"sentiment":"neutral","sentiment_score":-0.09153559803962708}],"sentiment":"neutral","sentiment_score":-0.09153559803962708,"channel":1,"num_words":1,"start":372.14688,"end":372.64688}]},"summary":{"result":"success","short":"A representative from Ertel tech support calls a customer named Yoman to confirm their plan upgrade. The customer confirms their plan upgrade and the representative confirms the details of the upgrade, including the cost and the need for a watcher. The representative also requests a confirmation email for the plan upgrade and confirms the details of the upgrade."},"intents":{"segments":[{"text":"Just wanted to confirm as well if you did you request to upgrade your plan?","start_word":56,"end_word":70,"intents":[{"intent":"Confirm plan upgrade","confidence_score":0.50531536}]},{"text":"So we just wanted to confirm whether you would like to proceed with your original order, which is NBN plan 50 or SupaFast 100 MBPS. Yeah.","start_word":327,"end_word":352,"intents":[{"intent":"Inquire about order","confidence_score":0.0010682964}]},{"text":"So we just wanted to confirm whether you would like to proceed with your original order, which is NBN plan 50 or SupaFast 100 MBPS. Yeah. 50 MBN.","start_word":327,"end_word":354,"intents":[{"intent":"Confirm order and price","confidence_score":0.0034910545}]},{"text":"It's a holiday watcher? For that one, I'll confirm it with the back end team because it was mentioned to you that they're providing you the other representative. Is that correct? Yeah.","start_word":435,"end_word":466,"intents":[{"intent":"Confirm holiday watcher","confidence_score":0.0078020194}]},{"text":"Can I also request a response via email confirming the plan that you want, which is the fifty? First year.","start_word":590,"end_word":609,"intents":[{"intent":"Request response via email","confidence_score":0.596299}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08587457984685898},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4120638072490692},{"text":"This is Maureen from Ertel tech support. Am I speaking oh, yeah. Am I speaking with Yoman? Yeah. Which support you said? From Airtel, Australia. Yeah. Yeah. Yeah. Your Already Internet I service. talked yesterday, I talked someone in your company. Already, he fixed everything. He will send me modem. Okay. Just wanted to confirm as well if you did you request to upgrade your plan? Because your original order was 50 standard, which is the 50 MBPS. Yeah. And 50 m b s 50 m b s. There's no NBN. Is yeah. So we're going to proceed with your original order, not 100 m d p s. Yeah. If I want n b n, it has to be 100 m b s, is it? Sorry? MBN is minimum 100 m b s. Is that right? No. We can proceed with your original order, which is 50 MBPS. Yes. It's Yeah. $79.95, while the 100 MBPS is $99.9095 per month. Yeah. So okay. 50 MBN. He said to me yesterday, not super network. Yeah. My ARIA Yeah. in WA. That's correct. Upon my message on email, the address is only serviceable through the NBN network. So we can only proceed with the NBN plan for this location. No super network. So that mean it's not super network. That mean what what that mean? Your network is NBN. So we are currently processing this plan, which is your original order that we received and be in plan 50. Is that correct? Yeah. 50 MBN.","start_word":5,"end_word":257,"sentiment":"neutral","sentiment_score":-0.011033146642148496},{"text":"So I don't need the MBN box.","start_word":258,"end_word":264,"sentiment":"negative","sentiment_score":-0.3617213368415833},{"text":"I don't have in this house MBN box. You'll still be needing the box. Actually, NBN technician visit is scheduled for July 17. Just calling to confirm the plan because we were advised that you, yeah, you recently spoke with another representative and Yeah. expressed interest in upgrading to the Superfast NBN 100 unlimited plan, which is No. $99.95 per month. So we just wanted to confirm whether you would like to proceed with your original order, which is NBN plan 50 or SupaFast 100 MBPS. Yeah. 50 MBN. Alright. Okay. We're going to proceed with 50, Yeah. Yeah. 50. the standard one, which is your original 10. And yeah, and first first six months is half price. Okay. Sorry? First first six months is half price. Let me just check Or if you okay. have a discount. It says three months, 15% discount, not six Three months. months. 15%. Six, Yeah. three For months. three months. Mhmm. And and you don't you don't have a a watcher for me? It's a holiday watcher? For that one, I'll confirm it with the back end team because it was mentioned to you that they're providing you the other representative. Is that correct? Yeah. I hear something they Yeah. don't have they don't have for me, I think. I am not sure. Okay. I'll confirm that one with the back end team first, and I'll get back to you. So just Did to con did you did you send did you order already a box modem for me? mhmm. Yeah. So Easy. I'd like to inform you as well about the NBN installation appointment that has been booked. It's still July 17 What is July for the 17? correct address. Sorry? What is July 17? This coming up. Moment moment. I check what you say July yesterday. seventh. Friday. Moment. Yeah. I checked this guy yesterday. Say to me what? I Mhmm. checked. This it was schedule. Can I also request a response via email confirming the plan that you want, which is the fifty? First year. Yeah. Okay. You're much better in time in the next quality. What's your holiday too? Okay. Fine. Yeah. Okay. Just proceed 50 MBR. 15. Okay. Yeah. And is it okay if I request a response as well via email that you're confirming the 50 NBN Plan 50? Yeah. Email. I have to confirm email. Is it? Yeah. Just reply to my email. Oh, okay.","start_word":265,"end_word":673,"sentiment":"neutral","sentiment_score":0.02996261621891432},{"text":"That's fine.","start_word":674,"end_word":675,"sentiment":"positive","sentiment_score":0.4071249067783356},{"text":"I Okay.","start_word":676,"end_word":677,"sentiment":"neutral","sentiment_score":0.2109537124633789},{"text":"do. Thank you. See Okay. Thank you. Bye bye. Have a great day. you.","start_word":678,"end_word":691,"sentiment":"positive","sentiment_score":0.5712499618530273}],"average":{"sentiment":"neutral","sentiment_score":0.027961415895486563}}}}