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Thank you so much for answering our phone call. So if you could remember, you talked to us last month. So you've requested to cancel your services yesterday, July 22. However, you said if you will change your mind, you will be calling us before that day. However, we never received a call, and we tried to call you, but we never yeah. But I I alright. I understand. The reason why I tried to call you just to sort this out and clarify everything to get a verbal confirmation from you that you would like to continue your services. Right? Okay. So I've seen here that the reinstatement has been processed. Have you already online? Is it up and running on your end? Just checking just to make sure. Are you at home? Could you check? Running. Okay. Yeah. Because that's the update I've got from our tech team. It was reinstated as per your ticket. But just to properly set your proper expectation, the invoice that you paid for July covered until the twenty second because we we put the billing end date as we talked last June. So, technically, once you receive your invoice on August 1, it will cover July 23 until the thirty first of August. Okay? It's just adding the seven days or eight days of this month. Alright. So you're not proceeding to moving out? Okay. Sure. Sure. Happy to to stay with us. And if you need any assistance with your accounts or services, just call us. Okay? Alright. You're welcome. Have a good one, miss Merid. 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Hi. Good morning. This is Airtel accounts. Am I speaking to Harmit Singh?\n\nAlright, mister Harmit. How are you today? That's great to hear. I'm fine. Thank you so much for answering our phone call.\n\nSo if you could remember, you talked to us last month. So you've requested to cancel your services yesterday, July 22. However, you said if you will change your mind, you will be calling us before that day. However, we never received a call, and we tried to call you, but we never yeah. But I I alright.\n\nI understand. The reason why I tried to call you just to sort this out and clarify everything to get a verbal confirmation from you that you would like to continue your services. Right? Okay. So I've seen here that the reinstatement has been processed.\n\nHave you already online? Is it up and running on your end? Just checking just to make sure. Are you at home? Could you check?\n\nRunning. Okay. Yeah. Because that's the update I've got from our tech team. It was reinstated as per your ticket.\n\nBut just to properly set your proper expectation, the invoice that you paid for July covered until the twenty second because we we put the billing end date as we talked last June. So, technically, once you receive your invoice on August 1, it will cover July 23 until the thirty first of August. Okay? It's just adding the seven days or eight days of this month. Alright.\n\nSo you're not proceeding to moving out? Okay. Sure. Sure. Happy to to stay with us.\n\nAnd if you need any assistance with your accounts or services, just call us. Okay? Alright. You're welcome. Have a good one, miss Merid.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.01760985516011715},{"text":"Hi.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.10166257619857788},{"text":"Good morning.","start":5.04,"end":5.6,"sentiment":"neutral","sentiment_score":0.2663973420858383},{"text":"This is Airtel accounts.","start":5.8399997,"end":7.12,"sentiment":"neutral","sentiment_score":0.122142868116498},{"text":"Am I speaking to Harmit Singh?","start":7.12,"end":9.059999,"sentiment":"neutral","sentiment_score":0.05060885101556778}],"sentiment":"neutral","sentiment_score":0.10316369243498359,"num_words":14,"start":3.04,"end":9.059999},{"sentences":[{"text":"Alright, mister Harmit.","start":10.639999,"end":11.84,"sentiment":"neutral","sentiment_score":0.2407840391000112},{"text":"How are you 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Yes. I'm good. How are you? Yep. Yes. Forgot about that. Yeah. We I would like to continue the service, actually. Yeah. Yep. Yes. Yes. I'll have a look. Yeah. I think it's fine. Yes. Yep. Okay. Great. Mhmm. Yep. Yep. Yep. Yep. Yeah. Definitely. Yeah. No worries. Thank you. No. No. We still we extended the lease here. Yeah. Yep. No worries. Thank you. Cheers. 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Yes. I'm good. How are you? Yep.\n\nYes. Forgot about that. Yeah. We I would like to continue the service, actually. Yeah.\n\nYep. Yes. Yes. I'll have a look. Yeah.\n\nI think it's fine. Yes. Yep. Okay. Great.\n\nMhmm. Yep. Yep. Yep. Yep.\n\nYeah. Definitely. Yeah. No worries. Thank you.\n\nNo. No. We still we extended the lease here. Yeah. Yep.\n\nNo worries. Thank you. Cheers. 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Hi. Good morning. This is Airtel accounts. Am I speaking to Harmit Singh?\n\nChannel 1: Yes.\n\nChannel 0: Alright, mister Harmit. How are you today?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering our phone call. So if you could remember, you talked to us last month. So you've requested to cancel your services yesterday, July 22.\n\nHowever, you said if you will change your mind, you will be calling us before that day. However, we\n\nChannel 1: Yep.\n\nChannel 0: never received a call, and we tried\n\nChannel 1: Yes.\n\nChannel 0: to call\n\nChannel 1: Forgot\n\nChannel 0: you,\n\nChannel 1: about\n\nChannel 0: but we\n\nChannel 1: that.\n\nChannel 0: never\n\nChannel 1: Yeah. We\n\nChannel 0: yeah.\n\nChannel 1: I would\n\nChannel 0: But\n\nChannel 1: like\n\nChannel 0: I\n\nChannel 1: to continue the service, actually. Yeah.\n\nChannel 0: I alright. I understand. The reason why I tried to call you just to sort this out and clarify everything to get a verbal\n\nChannel 1: Yep.\n\nChannel 0: confirmation from you\n\nChannel 1: Yes.\n\nChannel 0: that you would like to continue your services. Right? Okay.\n\nChannel 1: Yes.\n\nChannel 0: So I've seen here that the reinstatement has been processed. Have you already online? Is it up and running on your end? Just checking just to make sure.\n\nChannel 1: I'll have a look.\n\nChannel 0: Are you at home? Could you check?\n\nChannel 1: Yeah. I think it's fine. Yes.\n\nChannel 0: Running. Okay. Yeah. Because\n\nChannel 1: Yep.\n\nChannel 0: that's the update I've got from our tech team. It was\n\nChannel 1: Okay.\n\nChannel 0: reinstated as per your\n\nChannel 1: Great.\n\nChannel 0: ticket. But just to properly set your proper expectation, the invoice that you paid for July covered\n\nChannel 1: Mhmm.\n\nChannel 0: until the twenty second because we we put the billing end date as we talked last June. 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Bye bye.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.011126460507512093}],"sentiment":"neutral","sentiment_score":0.011126460507512093,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hello?","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.01760985516011715},{"text":"Hi.","start":4.64,"end":5.04,"sentiment":"neutral","sentiment_score":0.10166257619857788},{"text":"Good morning.","start":5.04,"end":5.6,"sentiment":"neutral","sentiment_score":0.2663973420858383},{"text":"This is Airtel accounts.","start":5.8399997,"end":7.12,"sentiment":"neutral","sentiment_score":0.122142868116498},{"text":"Am I speaking to Harmit 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Merid.","start":138.02293,"end":138.66293,"sentiment":"neutral","sentiment_score":0.2307517776886622},{"text":"Bye bye.","start":138.66293,"end":139.32294,"sentiment":"neutral","sentiment_score":0.252588726580143}],"sentiment":"neutral","sentiment_score":0.23948655724525453,"channel":0,"num_words":5,"start":138.02293,"end":139.32294},{"sentences":[{"text":"You too.","start":139.03293,"end":139.77293,"sentiment":"neutral","sentiment_score":0.15578390657901764}],"sentiment":"neutral","sentiment_score":0.15578390657901764,"channel":1,"num_words":2,"start":139.03293,"end":139.77293}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls a customer named Harmit Singh to confirm the reinstatement of his services. The representative explains that the reinstatement was processed and the customer has a few days to change his mind before the end of his lease. The customer is thanked and the call ends."},"intents":{"segments":[{"text":"So you've requested to cancel your services yesterday, July 22.","start_word":54,"end_word":63,"intents":[{"intent":"Cancel services","confidence_score":0.1772398}]},{"text":"So I've seen here that the reinstatement has been processed. Have you already online? Is it up and running on your end? Just checking just to make sure.","start_word":155,"end_word":182,"intents":[{"intent":"Confirm reinstatement","confidence_score":0.025669562},{"intent":"Check status","confidence_score":0.54710263}]},{"text":"Happy to to stay with us. And if you need any assistance with your accounts or services, just call us. Okay? Yep.","start_word":323,"end_word":344,"intents":[{"intent":"Request for assistance","confidence_score":0.00007779438}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. Good morning. This is Airtel accounts. Am I speaking to Harmit Singh? Yes. Alright, mister Harmit. How are you today?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.15944114327430725},{"text":"I'm good.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.4736860394477844},{"text":"How are you?","start_word":25,"end_word":27,"sentiment":"neutral","sentiment_score":0.3206039369106293},{"text":"That's great to hear. I'm fine. Thank you so much for answering our phone call.","start_word":28,"end_word":42,"sentiment":"positive","sentiment_score":0.5174518823623657},{"text":"So if you could remember, you talked to us last month. So you've requested to cancel your services yesterday, July 22. However, you said if you will change your mind, you will be calling us before that day. However, we Yep. never received a call, and we tried Yes. to call you, Forgot about but we that. never Yeah. We yeah. I would But like I to continue the service, actually. Yeah. I alright. I understand. The reason why I tried to call you just to sort this out and clarify everything to get a verbal Yep. confirmation from you Yes. that you would like to continue your services. Right? Okay. Yes. So I've seen here that the reinstatement has been processed. Have you already online? Is it up and running on your end? Just checking just to make sure. I'll have a look. Are you at home? Could you check? Yeah. I think it's fine. Yes. Running. Okay. Yeah. Because Yep. that's the update I've got from our tech team. It was Okay.","start_word":43,"end_word":216,"sentiment":"neutral","sentiment_score":0.0073072160968835325},{"text":"reinstated as per your Great. ticket.","start_word":217,"end_word":222,"sentiment":"positive","sentiment_score":0.3816172182559967},{"text":"But just to properly set your proper expectation, the invoice that you paid for July covered Mhmm. until the twenty second because we we put the billing end date as we talked last June. So, technically, once you receive your invoice on August 1, Yep. it Yep. will cover July 23 until the thirty first Yep. of August. Okay? It's just adding Yep. the seven days or eight days Yeah. of Definitely. this month. Yeah. Alright. No worries. So you're Thank you. not proceeding to moving out? No. No. We still we extended the lease here. Okay. Sure. Sure. Yeah.","start_word":223,"end_word":322,"sentiment":"neutral","sentiment_score":0.05810233950614929},{"text":"Happy to to stay with us.","start_word":323,"end_word":328,"sentiment":"positive","sentiment_score":0.45138272643089294},{"text":"And if you need any assistance with your accounts or services, just call us. Okay? Yep. No worries.","start_word":329,"end_word":346,"sentiment":"neutral","sentiment_score":0.23276884853839871},{"text":"Thank you. Alright. You're welcome. Have a good Cheers.","start_word":347,"end_word":355,"sentiment":"positive","sentiment_score":0.508033037185669},{"text":"one, miss Merid. Bye bye. You too.","start_word":356,"end_word":362,"sentiment":"neutral","sentiment_score":0.2636768732752119}],"average":{"sentiment":"neutral","sentiment_score":0.10968593794346768}}}}