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Please note that any advice provided is general in nature and does not take into account your personal financial situation or needs. We are currently experiencing higher than usual call volumes, resulting in longer wait times. If you would prefer not to wait in queue, please leave a callback at the prompt or email your inquiry to supersa@sa.gov.au, and we will respond as soon as we can. Protecting your super and personal information from cybercrime, including online fraud, is a responsibility we take very seriously. To help safeguard your account and add an extra layer of security, we strongly encourage our members to set up a verbal password. To find out how, please speak to our member services team. As tax time approaches, Super SA would like to remind all Triple s members that tax deductions cannot be claimed for after tax contributions made to the Triple s 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to Super SA. Please note that any advice provided is general in nature and does not take into account your personal financial situation or needs. We are currently experiencing higher than usual call volumes, resulting in longer wait times. If you would prefer not to wait in queue, please leave a callback at the prompt or email your inquiry to supersa@sa.gov.au, and we will respond as soon as we can. Protecting your super and personal information from cybercrime, including online fraud, is a responsibility we take very seriously.\n\nTo help safeguard your account and add an extra layer of security, we strongly encourage our members to set up a verbal password. To find out how, please speak to our member services team. As tax time approaches, Super SA would like to remind all Triple s members that tax deductions cannot be claimed for after tax contributions made to the Triple s scheme.","paragraphs":[{"sentences":[{"text":"Welcome to Super SA.","start":0.56,"end":2.34,"sentiment":"neutral","sentiment_score":0.2586534470319748},{"text":"Please note that any advice provided is general in nature and does not take into account your personal financial situation or needs.","start":3.04,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.21861911277202042},{"text":"We are currently experiencing higher than usual call volumes, resulting in longer wait times.","start":12.594999,"end":18.215,"sentiment":"negative","sentiment_score":-0.5910365347351346},{"text":"If you would prefer not to wait in queue, please leave a callback at the prompt or email your inquiry to supersa@sa.gov.au, and we will respond as soon as we can.","start":18.595,"end":31.73,"sentiment":"neutral","sentiment_score":-0.05822656562011088},{"text":"Protecting your super and personal information from cybercrime, including online fraud, is a responsibility we take very seriously.","start":32.75,"end":40.37,"sentiment":"neutral","sentiment_score":0.011505490789810816}],"sentiment":"neutral","sentiment_score":-0.15334205482196941,"num_words":89,"start":0.56,"end":40.37},{"sentences":[{"text":"To help safeguard your account and add an extra layer of security, we strongly encourage our members to set up a verbal password.","start":40.945,"end":47.445,"sentiment":"positive","sentiment_score":0.4239249682944754},{"text":"To find out how, please speak to our member services team.","start":47.825,"end":51.045,"sentiment":"neutral","sentiment_score":0.09632600877772678},{"text":"As tax time approaches, Super SA would like to remind all Triple s members that tax deductions cannot be claimed for after tax contributions made to the Triple s scheme.","start":52.785,"end":62.402874,"sentiment":"neutral","sentiment_score":-0.1150989710042874}],"sentiment":"neutral","sentiment_score":0.11495142558123916,"num_words":64,"start":40.945,"end":62.402874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Super SA. Please note that any advice provided is general in nature and does not take into account your personal financial situation or needs. We are currently experiencing higher than usual call volumes, resulting in longer wait times. If you would prefer not to wait in queue, please leave a callback at the prompt or email your inquiry to supersa@sa.gov.au, and we will respond as soon as we can. Protecting your super and personal information from cybercrime, including online fraud, is a responsibility we take very seriously.\n\nTo help safeguard your account and add an extra layer of security, we strongly encourage our members to set up a verbal password. To find out how, please speak to our member services team. As tax time approaches, Super SA would like to remind all Triple s members that tax deductions cannot be claimed for after tax contributions made to the Triple s scheme.","paragraphs":[{"sentences":[{"text":"Welcome to Super SA.","start":0.56,"end":2.34,"sentiment":"neutral","sentiment_score":0.2586534470319748},{"text":"Please note that any advice provided is general in nature and does not take into account your personal financial situation or needs.","start":3.04,"end":12.099999,"sentiment":"neutral","sentiment_score":-0.21861911277202042},{"text":"We are currently experiencing higher than usual call volumes, resulting in longer wait times.","start":12.594999,"end":18.215,"sentiment":"negative","sentiment_score":-0.5910365347351346},{"text":"If you would prefer not to wait in queue, please leave a callback at the prompt or email your inquiry to supersa@sa.gov.au, and we will respond as soon as we can.","start":18.595,"end":31.73,"sentiment":"neutral","sentiment_score":-0.05822656562011088},{"text":"Protecting your super and personal information from cybercrime, including online fraud, is a responsibility we take very seriously.","start":32.75,"end":40.37,"sentiment":"neutral","sentiment_score":0.011505490789810816}],"sentiment":"neutral","sentiment_score":-0.15334205482196941,"channel":1,"num_words":89,"start":0.56,"end":40.37},{"sentences":[{"text":"To help safeguard your account and add an extra layer of security, we strongly encourage our members to set up a verbal password.","start":40.945,"end":47.445,"sentiment":"positive","sentiment_score":0.4239249682944754},{"text":"To find out how, please speak to our member services team.","start":47.825,"end":51.045,"sentiment":"neutral","sentiment_score":0.09632600877772678},{"text":"As tax time approaches, Super SA would like to remind all Triple s members that tax deductions cannot be claimed for after tax contributions made to the Triple s scheme.","start":52.785,"end":62.402874,"sentiment":"neutral","sentiment_score":-0.1150989710042874}],"sentiment":"neutral","sentiment_score":0.11495142558123916,"channel":1,"num_words":64,"start":40.945,"end":62.402874}]},"summary":{"result":"success","short":"The representative from Super SA informs callers that there is long wait times due to high call volumes, and suggests leaving a callback or emailing inquiry. The representative also emphasizes the importance of protecting member information and setting up a password to safeguard the account. The representative reminds taxpayers that tax deductions cannot be claimed after tax contributions and encourages them to set up a verbal password."},"intents":{"segments":[{"text":"We are currently experiencing higher than usual call volumes, resulting in longer wait times.","start_word":26,"end_word":39,"intents":[{"intent":"Inform about high call volumes","confidence_score":0.2084343}]},{"text":"If you would prefer not to wait in queue, please leave a callback at the prompt or email your inquiry to supersa@sa.gov.au, and we will respond as soon as we can.","start_word":40,"end_word":70,"intents":[{"intent":"Respond promptly","confidence_score":0.005130915}]},{"text":"To help safeguard your account and add an extra layer of security, we strongly encourage our members to set up a verbal password.","start_word":89,"end_word":111,"intents":[{"intent":"Encourage members to set up password","confidence_score":0.03907734}]},{"text":"As tax time approaches, Super SA would like to remind all Triple s members that tax deductions cannot be claimed for after tax contributions made to the Triple s scheme.","start_word":123,"end_word":152,"intents":[{"intent":"Remind triple s members about tax deductions","confidence_score":0.3697806}]}]},"sentiments":{"segments":[{"text":"Welcome to Super SA. 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