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Hi. Lucy from Cynthia Inc speaking. How can I help you?\n\nChannel 0: Hi. Can I speak with Christian Hernandez?\n\nChannel 1: No worries. Is that a therapist?\n\nChannel 0: Sorry?\n\nChannel 1: Is that a therapist?\n\nChannel 0: No. He\n\nChannel 1: Yeah?\n\nChannel 0: works in the IT department.\n\nChannel 1: Oh, yeah. Well, I'm so sorry. Unfortunately, the IT department and stuff aren't in the office. I can pass on a message if you'd like and ask him to call this number.\n\nChannel 0: Oh, okay. No. No. No. No worries then.\n\nThank you.\n\nChannel 1: K. No worries. Enjoy your day then.\n\nChannel 0: Alright. Alright. Bye bye. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"This call is being recorded.","start":5.92,"end":7.62,"sentiment":"neutral","sentiment_score":-0.011110825277864934},{"text":"Hi.","start":8.4,"end":8.72,"sentiment":"neutral","sentiment_score":0.07511977851390839},{"text":"Lucy from Cynthia Inc speaking.","start":8.72,"end":10.16,"sentiment":"neutral","sentiment_score":0.13040794432163239},{"text":"How can I help you?","start":10.16,"end":11.3,"sentiment":"neutral","sentiment_score":0.1519000008702278}],"sentiment":"neutral","sentiment_score":0.0894440861302428,"channel":1,"num_words":16,"start":5.92,"end":11.3},{"sentences":[{"text":"Hi.","start":12.255,"end":12.495,"sentiment":"neutral","sentiment_score":0.02162449061870575},{"text":"Can I speak with Christian Hernandez?","start":12.495,"end":14.275001,"sentiment":"neutral","sentiment_score":0.020049805132051308}],"sentiment":"neutral","sentiment_score":0.020274760201573372,"channel":0,"num_words":7,"start":12.255,"end":14.275001},{"sentences":[{"text":"No worries.","start":15.634999,"end":16.115,"sentiment":"neutral","sentiment_score":-0.0029508722946047774},{"text":"Is that a therapist?","start":16.115,"end":17.015,"sentiment":"neutral","sentiment_score":-0.02154684066772461}],"sentiment":"neutral","sentiment_score":-0.015348184543351332,"channel":1,"num_words":6,"start":15.634999,"end":17.015},{"sentences":[{"text":"Sorry?","start":18.415,"end":18.915,"sentiment":"neutral","sentiment_score":-0.039064712822437286}],"sentiment":"neutral","sentiment_score":-0.039064712822437286,"channel":0,"num_words":1,"start":18.415,"end":18.915},{"sentences":[{"text":"Is that a therapist?","start":19.635,"end":20.535,"sentiment":"neutral","sentiment_score":-0.02949912426993251}],"sentiment":"neutral","sentiment_score":-0.02949912426993251,"channel":1,"num_words":4,"start":19.635,"end":20.535},{"sentences":[{"text":"No.","start":21.295,"end":21.455,"sentiment":"neutral","sentiment_score":-0.11259296536445618},{"text":"He","start":21.455,"end":21.615,"sentiment":"neutral","sentiment_score":-0.05237656831741333}],"sentiment":"neutral","sentiment_score":-0.08248476684093475,"channel":0,"num_words":2,"start":21.295,"end":21.615},{"sentences":[{"text":"Yeah?","start":21.474998,"end":21.974998,"sentiment":"neutral","sentiment_score":-0.05410841852426529}],"sentiment":"neutral","sentiment_score":-0.05410841852426529,"channel":1,"num_words":1,"start":21.474998,"end":21.974998},{"sentences":[{"text":"works in the IT department.","start":21.615,"end":22.915,"sentiment":"neutral","sentiment_score":-0.11826411932706833}],"sentiment":"neutral","sentiment_score":-0.11826411932706833,"channel":0,"num_words":5,"start":21.615,"end":22.915},{"sentences":[{"text":"Oh, yeah.","start":24.21,"end":24.949999,"sentiment":"neutral","sentiment_score":-0.058963628485798836},{"text":"Well, I'm so sorry.","start":25.089998,"end":25.73,"sentiment":"neutral","sentiment_score":-0.14876419305801392},{"text":"Unfortunately, the IT department and stuff aren't in the office.","start":25.73,"end":28.529999,"sentiment":"negative","sentiment_score":-0.3697881788015366},{"text":"I can pass on a message if you'd like and ask him to call this number.","start":28.529999,"end":31.75,"sentiment":"neutral","sentiment_score":-0.10800419561564922}],"sentiment":"neutral","sentiment_score":-0.19184165459591895,"channel":1,"num_words":32,"start":24.21,"end":31.75},{"sentences":[{"text":"Oh, okay.","start":33.55,"end":34.03,"sentiment":"neutral","sentiment_score":-0.008044526912271976},{"text":"No.","start":34.03,"end":34.27,"sentiment":"neutral","sentiment_score":-0.07057137787342072},{"text":"No.","start":34.27,"end":34.43,"sentiment":"neutral","sentiment_score":-0.06678751856088638},{"text":"No.","start":34.43,"end":34.59,"sentiment":"neutral","sentiment_score":-0.032498154789209366},{"text":"No worries then.","start":34.59,"end":35.55,"sentiment":"neutral","sentiment_score":0.019848600029945374}],"sentiment":"neutral","sentiment_score":-0.015800038119778037,"channel":0,"num_words":8,"start":33.55,"end":35.55},{"sentences":[{"text":"Thank you.","start":35.55,"end":36.21,"sentiment":"positive","sentiment_score":0.3463577628135681}],"sentiment":"positive","sentiment_score":0.3463577628135681,"channel":0,"num_words":2,"start":35.55,"end":36.21},{"sentences":[{"text":"K.","start":37.09,"end":37.489998,"sentiment":"neutral","sentiment_score":0.12022005021572112},{"text":"No worries.","start":37.489998,"end":37.89,"sentiment":"neutral","sentiment_score":0.27853257209062576},{"text":"Enjoy your day then.","start":37.89,"end":38.966938,"sentiment":"positive","sentiment_score":0.5149964392185211}],"sentiment":"positive","sentiment_score":0.39103870732443674,"channel":1,"num_words":7,"start":37.09,"end":38.966938},{"sentences":[{"text":"Alright.","start":38.59,"end":38.99,"sentiment":"neutral","sentiment_score":0.26954394578933716},{"text":"Alright.","start":38.99,"end":39.31,"sentiment":"neutral","sentiment_score":0.2163078486919403},{"text":"Bye bye.","start":39.31,"end":39.63,"sentiment":"neutral","sentiment_score":0.20263177901506424},{"text":"Bye.","start":39.63,"end":40.13,"sentiment":"neutral","sentiment_score":0.15496417880058289}],"sentiment":"neutral","sentiment_score":0.20921590626239778,"channel":0,"num_words":5,"start":38.59,"end":40.13},{"sentences":[{"text":"Bye.","start":40.566936,"end":41.066936,"sentiment":"neutral","sentiment_score":0.08749125897884369}],"sentiment":"neutral","sentiment_score":0.08749125897884369,"channel":1,"num_words":1,"start":40.566936,"end":41.066936}]},"summary":{"result":"success","short":"An agent from Cynthia Inc answers a call from a customer who is looking for a therapist. The agent realizes the therapist is in the IT department and offers to pass on a message for the customer to ask the therapist to call the number. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Can I speak with Christian Hernandez? No worries.","start_word":17,"end_word":24,"intents":[{"intent":"Speak with christopher hernandez","confidence_score":0.19993244}]},{"text":"I can pass on a message if you'd like and ask him to call this number. Oh, okay.","start_word":58,"end_word":75,"intents":[{"intent":"Pass on message","confidence_score":0.26721025}]},{"text":"No worries. Enjoy your day then. Alright. Alright. Bye bye. Bye. Bye.","start_word":85,"end_word":96,"intents":[{"intent":"End call","confidence_score":0.12861583}]}]},"sentiments":{"segments":[{"text":"This call is being recorded. Hi. Lucy from Cynthia Inc speaking. How can I help you? Hi. Can I speak with Christian Hernandez? No worries. Is that a therapist? Sorry? Is that a therapist? No. He Yeah? works in the IT department. Oh, yeah. Well, I'm so sorry.","start_word":0,"end_word":47,"sentiment":"neutral","sentiment_score":-0.014244108460843565},{"text":"Unfortunately, the IT department and stuff aren't in the office.","start_word":48,"end_word":57,"sentiment":"negative","sentiment_score":-0.3502527177333832},{"text":"I can pass on a message if you'd like and ask him to call this number. Oh, okay. No. No. No. No worries then. Thank you. K. No worries.","start_word":58,"end_word":86,"sentiment":"neutral","sentiment_score":-0.007806646171957254},{"text":"Enjoy your day then.","start_word":87,"end_word":90,"sentiment":"positive","sentiment_score":0.5141090154647827},{"text":"Alright. Alright. Bye bye. Bye. Bye.","start_word":91,"end_word":96,"sentiment":"neutral","sentiment_score":0.19313944876194}],"average":{"sentiment":"neutral","sentiment_score":-0.005067847133461946}}}}