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working.","start":27.77,"end":28.33,"sentiment":"negative","sentiment_score":-0.44535468022028607}],"sentiment":"negative","sentiment_score":-0.44535468022028607,"channel":1,"num_words":3,"start":27.77,"end":28.33},{"sentences":[{"text":"The","start":28.224998,"end":28.544998,"sentiment":"neutral","sentiment_score":-0.11197451502084732}],"sentiment":"neutral","sentiment_score":-0.11197451502084732,"channel":0,"num_words":1,"start":28.224998,"end":28.544998},{"sentences":[{"text":"Yeah.","start":28.33,"end":28.83,"sentiment":"neutral","sentiment_score":-0.06039264798164368}],"sentiment":"neutral","sentiment_score":-0.06039264798164368,"channel":1,"num_words":1,"start":28.33,"end":28.83},{"sentences":[{"text":"two numbers?","start":28.544998,"end":29.285,"sentiment":"neutral","sentiment_score":-0.06976694241166115},{"text":"Okay.","start":32.47,"end":32.97,"sentiment":"neutral","sentiment_score":-0.0007335487753152847},{"text":"Is it okay if I get up to you or just coordinate this with the back end team","start":33.43,"end":38.65,"sentiment":"neutral","sentiment_score":0.01586307988812526}],"sentiment":"neutral","sentiment_score":0.006917524018457958,"channel":0,"num_words":21,"start":28.544998,"end":38.65},{"sentences":[{"text":"Yes, please.","start":39.05,"end":39.95,"sentiment":"neutral","sentiment_score":0.01895198132842779}],"sentiment":"neutral","sentiment_score":0.01895198132842779,"channel":1,"num_words":2,"start":39.05,"end":39.95},{"sentences":[{"text":"to investigate?","start":40.07,"end":40.81,"sentiment":"neutral","sentiment_score":-0.013761535286903381},{"text":"Okay.","start":41.11,"end":41.61,"sentiment":"neutral","sentiment_score":0.05581294000148773},{"text":"Bye for now.","start":41.83,"end":42.63,"sentiment":"neutral","sentiment_score":0.06660127391417821},{"text":"Thank you.","start":42.63,"end":43.37,"sentiment":"positive","sentiment_score":0.34401343762874603}],"sentiment":"neutral","sentiment_score":0.11451507080346346,"channel":0,"num_words":8,"start":40.07,"end":43.37}]},"summary":{"result":"success","short":"A representative from Airtel called Wilfred to check if the numbers that reset forwarding did not work. After some back and forth, Wilfred confirms that the numbers did not work and the representative offers to investigate and coordinate with the back end team. They end the call with a request to coordinate with the back end team again."},"intents":{"segments":[{"text":"Just wanted to check-in because it was reported here that the numbers that reset the for forwarding did not work. Yeah.","start_word":20,"end_word":40,"intents":[{"intent":"Check-in","confidence_score":0.7069138}]},{"text":"Is it okay if I get up to you or just coordinate this with the back end team Yes, please.","start_word":63,"end_word":82,"intents":[{"intent":"Coordinate","confidence_score":0.61428714}]},{"text":"to investigate? Okay.","start_word":83,"end_word":85,"intents":[{"intent":"Investigate","confidence_score":0.89980626}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06353384256362915},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3445838391780853},{"text":"This is Maureen from Airtel. No. Yeah. Am I speaking with Wilfred? Yep. Yeah. Just wanted to check-in because it was reported here that the numbers that reset the for forwarding did not work. Yeah. It it did not Mhmm. work. We tried it this morning, and, yeah, Mhmm.","start_word":6,"end_word":54,"sentiment":"neutral","sentiment_score":-0.16766788065433502},{"text":"it's not working.","start_word":55,"end_word":57,"sentiment":"negative","sentiment_score":-0.4371345639228821},{"text":"The Yeah. two numbers? Okay. Is it okay if I get up to you or just coordinate this with the back end team Yes, please. to investigate? Okay. Bye for now.","start_word":58,"end_word":88,"sentiment":"neutral","sentiment_score":0.009660284034907818},{"text":"Thank you.","start_word":89,"end_word":90,"sentiment":"positive","sentiment_score":0.40162038803100586}],"average":{"sentiment":"neutral","sentiment_score":-0.08849963588991026}}}}