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Good afternoon. This is Maureen from Ertog tech support. Hello? Mhmm.\n\nMhmm. Okay. Is it okay if you send us a picture as well for me to forward it to the network team and further investigate the issue? Yeah. Just for me to have an attachment for the network team.\n\nThat mhmm. Mhmm. Let me just have a look on it. Okay. I see.\n\nSo you ordered, Eartha Gaming a seven y four six? With dual band. Is that correct? I'll forward this as well on our provisioning team. And you're receiving a Tender router instead?\n\nMhmm. Okay. I see. Okay then. 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I tried to do that, so I'm just letting my son in. There we go. Internet connected. So I did what you said, which was it's Melinda Griffiths to change the thing to the far end, which I've done, but it's still flashing the same manner. Yeah. Well, the picture hasn't changed other than us putting the port in. Everything is still the same. Sure. No worries. I'll get that sent through. Is the other thing too? My son said when you look at what I actually did order, that what it did it's not the same to what I had ordered that came through. Yes. Yes. Okay. Yes. That's correct. Thank you. 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I tried to do that, so I'm just letting my son in. There we go. Internet connected. So I did what you said, which was it's Melinda Griffiths to change the thing to the far end, which I've done, but it's still flashing the same manner.\n\nYeah. Well, the picture hasn't changed other than us putting the port in. Everything is still the same. Sure. No worries.\n\nI'll get that sent through. Is the other thing too? My son said when you look at what I actually did order, that what it did it's not the same to what I had ordered that came through. Yes. Yes.\n\nOkay. Yes. That's correct. Thank you. 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Good afternoon. This is Maureen from Ertog tech support.\n\nChannel 1: Yes. I tried to do that, so I'm just letting my son in. There we go. Internet connected. So I did what you said, which was it's Melinda Griffiths to change the thing to the far end, which I've done, but it's still flashing the same\n\nChannel 0: Hello?\n\nChannel 1: manner.\n\nChannel 0: Mhmm. Mhmm. Okay. Is it okay if you send us a picture as well for me to forward it to the network team and further investigate the issue?\n\nChannel 1: Yeah. Well, the picture hasn't changed other than us putting the port in. Everything is still the same.\n\nChannel 0: Yeah. Just for me to have an attachment for the network\n\nChannel 1: Sure.\n\nChannel 0: team.\n\nChannel 1: No\n\nChannel 0: That\n\nChannel 1: worries. I'll get that sent through. Is the other\n\nChannel 0: mhmm.\n\nChannel 1: thing too? 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I'll just wait for the picture, then I'll update you once I receive an update from the network and the positioning team regarding\n\nChannel 1: Thank\n\nChannel 0: their\n\nChannel 1: you.\n\nChannel 0: router and\n\nChannel 1: Thank\n\nChannel 0: the\n\nChannel 1: you.\n\nChannel 0: connection.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.2323426455259323},{"text":"Good afternoon.","start":0.71999997,"end":1.52,"sentiment":"positive","sentiment_score":0.44567902386188507},{"text":"This is Maureen from Ertog tech support.","start":1.52,"end":3.78,"sentiment":"neutral","sentiment_score":0.3035165624959128}],"sentiment":"neutral","sentiment_score":0.3248316630721092,"channel":0,"num_words":10,"start":0.39999998,"end":3.78},{"sentences":[{"text":"Yes.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.1538916826248169},{"text":"I tried to do that, so I'm just letting my son 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and","start":146.64,"end":147.92,"sentiment":"positive","sentiment_score":0.34168653190135956}],"sentiment":"positive","sentiment_score":0.34168653190135956,"channel":0,"num_words":2,"start":146.64,"end":147.92},{"sentences":[{"text":"Thank","start":147.69093,"end":147.93094,"sentiment":"positive","sentiment_score":0.5024282932281494}],"sentiment":"positive","sentiment_score":0.5024282932281494,"channel":1,"num_words":1,"start":147.69093,"end":147.93094},{"sentences":[{"text":"the","start":147.92,"end":148.0,"sentiment":"positive","sentiment_score":0.5721253156661987}],"sentiment":"positive","sentiment_score":0.5721253156661987,"channel":0,"num_words":1,"start":147.92,"end":148.0},{"sentences":[{"text":"you.","start":147.93094,"end":148.43094,"sentiment":"positive","sentiment_score":0.4721902012825012}],"sentiment":"positive","sentiment_score":0.4721902012825012,"channel":1,"num_words":1,"start":147.93094,"end":148.43094},{"sentences":[{"text":"connection.","start":148.0,"end":148.5,"sentiment":"neutral","sentiment_score":0.1922130584716797}],"sentiment":"neutral","sentiment_score":0.1922130584716797,"channel":0,"num_words":1,"start":148.0,"end":148.5}]},"summary":{"result":"success","short":"A customer called Ertog tech support to report an issue with their internet connection. The representative, Maureen, attempted to change the far-end of the phone to the far-end and sent a picture to the network team. The representative also asked for a picture of the customer's order and promised to update them once they received more information from the network and the positioning team."},"intents":{"segments":[{"text":"So I did what you said, which was it's Melinda Griffiths to change the thing to the far end, which I've done, but it's still flashing the same Hello?","start_word":28,"end_word":56,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.016971858}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2323426455259323},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4330790042877197},{"text":"This is Maureen from Ertog tech support. Yes. I tried to do that, so I'm just letting my son in. There we go. Internet connected. So I did what you said, which was it's Melinda Griffiths to change the thing to the far end, which I've done, but it's still flashing the same Hello? manner. Mhmm. Mhmm. Okay. Is it okay if you send us a picture as well for me to forward it to the network team and further investigate the issue? Yeah. Well, the picture hasn't changed other than us putting the port in. Everything is still the same. Yeah. Just for me to have an attachment for the network Sure. team. No That worries. I'll get that sent through. Is the other mhmm. thing too? My son said when you look at what I actually did order, that Mhmm. what it did it's not the same to what I had ordered that came through. Let me just have a look on it. Okay. I see. So you ordered, Eartha Gaming a seven y four six? With dual band. Yes. Is that correct? Yes. I'll forward this as well on our provisioning team. Okay. And you're receiving a Tender router instead? Yes. That's correct. Mhmm. Okay. I see. Okay then. I'll just wait for the picture, then I'll update you once I receive an update from the network and the positioning team regarding Thank their you.","start_word":3,"end_word":240,"sentiment":"neutral","sentiment_score":0.026957714930176735},{"text":"router and Thank the you.","start_word":241,"end_word":245,"sentiment":"positive","sentiment_score":0.45038455724716187},{"text":"connection.","start_word":246,"end_word":246,"sentiment":"neutral","sentiment_score":0.2877799868583679}],"average":{"sentiment":"neutral","sentiment_score":0.04006201461706747}}}}