{"metadata":{"transaction_key":"deprecated","request_id":"019e4d57-3b4f-73a0-9cee-79c7296287a5","sha256":"f9e699d13953353a09b6495ef8dca861ab8cc85818359739bf5c37a665021f03","created":"2026-05-22T01:44:18.873Z","duration":120.311935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Or has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"or","start":0.24,"end":0.32,"confidence":0.80810547,"punctuated_word":"Or","sentiment":"negative","sentiment_score":-0.518221914768219},{"word":"has","start":0.32,"end":0.48,"confidence":0.9970703,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5900989174842834},{"word":"been","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.7054638862609863},{"word":"forwarded","start":0.79999995,"end":1.1999999,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.6734148859977722},{"word":"to","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6338346004486084},{"word":"voice","start":1.4399999,"end":1.68,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6391226649284363},{"word":"mail","start":1.68,"end":2.1799998,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.5975561141967773},{"word":"the","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7584407925605774},{"word":"person","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7489454746246338},{"word":"you're","start":2.96,"end":3.28,"confidence":0.9597168,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7567657232284546},{"word":"trying","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.7804685831069946},{"word":"to","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7774207592010498},{"word":"reach","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.7981845736503601},{"word":"is","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8289504051208496},{"word":"not","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8634711503982544},{"word":"available","start":4.3199997,"end":4.8199997,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.7713499069213867},{"word":"at","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.35785341262817383},{"word":"the","start":5.52,"end":5.6,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3466669023036957},{"word":"tone","start":5.6,"end":6.0,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.3002753257751465},{"word":"please","start":6.0,"end":6.3999996,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.32243186235427856},{"word":"record","start":6.3999996,"end":6.72,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.35807591676712036},{"word":"your","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.31176331639289856},{"word":"message","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2785276770591736},{"word":"when","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.16690225899219513},{"word":"you","start":8.0,"end":8.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1979738175868988},{"word":"have","start":8.16,"end":8.32,"confidence":0.9658203,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14703358709812164},{"word":"finished","start":8.32,"end":8.72,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1887231022119522},{"word":"recording","start":8.72,"end":9.22,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.20735694468021393},{"word":"you","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.241156741976738},{"word":"may","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.2767743170261383},{"word":"hang","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.32931867241859436},{"word":"up","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.17030684649944303}],"paragraphs":{"transcript":"\nOr has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Or has been forwarded to voice mail.","start":0.24,"end":2.1799998,"sentiment":"negative","sentiment_score":-0.622530426297869},{"text":"The person you're trying to reach is not available.","start":2.48,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.7871108187569512},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.32508491618292673},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.42,"sentiment":"neutral","sentiment_score":-0.21394958761003283}],"sentiment":"negative","sentiment_score":-0.48883909545838833,"num_words":32,"start":0.24,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Or has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Or has been forwarded to voice mail.","start":0.24,"end":2.1799998,"sentiment":"negative","sentiment_score":-0.622530426297869},{"text":"The person you're trying to reach is not available.","start":2.48,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.7871108187569512},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.32508491618292673},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.42,"sentiment":"neutral","sentiment_score":-0.21394958761003283}],"sentiment":"negative","sentiment_score":-0.48883909545838833,"channel":1,"num_words":32,"start":0.24,"end":10.42}]},"summary":{"result":"success","short":"Or has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":23,"end_word":31,"intents":[{"intent":"Leave message","confidence_score":0.8553362}]}]},"sentiments":{"segments":[{"text":"Or has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":15,"sentiment":"negative","sentiment_score":-0.7141696810722351},{"text":"At the tone, please record your message. When you have finished recording, you may hang up.","start_word":16,"end_word":31,"sentiment":"neutral","sentiment_score":-0.2657098174095154}],"average":{"sentiment":"negative","sentiment_score":-0.4954087792373285}}}}