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Is now still gonna be a good time there for you? Okay. Fantastic. What I'm gonna do is I'm gonna transfer you through to Maddie to do the statement there for you. Before I do, I just had to give you a bit of an update. So because your birthday is very closely coming, and I actually had a bit of a look in the advice document we provided. There was a slight admin error where one of the numbers was slightly off with regard to the the total premium for your insurances. So it is actually a difference of about a $160 for the year, unfortunately. I'm so sorry. We just sort of had a look back. It does look out to be about $3.25 per week for the for the difference in the insurance's cover. And when I kind of had a look at the projection over the longer term, it actually doesn't really affect the projections in any way, shape, or form. And I also had a bit of a look. So your out of pocket expenses for the at trauma was at $62.26, has actually gone down a bit to 59 to $59.69 per month. So we've lost. So you're saving a bit of money out of pocket, which is important. But, yeah, I just had a bit of a look at the document there. This wasn't a slight error. One of the insurance premiums noted it was slightly off where it should have been. I just wanted to let you know and apologize for that admin error there. And what we're gonna do is when we go to the application with you, we always send it out to you to be signed afterwards. We'll attach an updated copy of the statement advice so you can sign it all together, make it nice and easy, and we'll just make sure we load everything in the back end for you. Is that okay? And do you have any questions? No. All good. I know you're a busy, busy man, so I'll transfer you through to Maddie now. She'll get that sorted for you. And if there is any problems or any issues, come back and let me know. Okay? Easy. Thanks, Blaine. If I don't talk to you, have a great weekend. I'll I'll transfer you to Maddie now. Thanks. 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It's Dana from Archie Financial. How are you today? I'm very well. Thank you.\n\nWe had to book in to go through your personal statement for the insurances today. Is now still gonna be a good time there for you? Okay. Fantastic. What I'm gonna do is I'm gonna transfer you through to Maddie to do the statement there for you.\n\nBefore I do, I just had to give you a bit of an update. So because your birthday is very closely coming, and I actually had a bit of a look in the advice document we provided. There was a slight admin error where one of the numbers was slightly off with regard to the the total premium for your insurances. So it is actually a difference of about a $160 for the year, unfortunately. I'm so sorry.\n\nWe just sort of had a look back. It does look out to be about $3.25 per week for the for the difference in the insurance's cover. 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Larry speaking.\n\nChannel 0: Hi, Liam. It's Dana from Archie Financial. How are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: I'm very well. Thank you. We had to book in to go through your personal statement for the insurances today. Is\n\nChannel 1: Yes.\n\nChannel 0: now still gonna be a good time there for you?\n\nChannel 1: Yeah. No worries. That's\n\nChannel 0: Okay. Fantastic. What I'm gonna do is I'm gonna transfer you through to Maddie to do the statement there for you.\n\nChannel 1: fine.\n\nChannel 0: Before I\n\nChannel 1: Yep.\n\nChannel 0: do, I just had to give you a bit of an update. So because your birthday is very closely coming, and I actually had a bit of a look in the advice document we provided. There was a slight admin error where one of the numbers was slightly off with regard to the the total premium for your insurances.\n\nChannel 1: Mhmm.\n\nChannel 0: So\n\nChannel 1: Mhmm.\n\nChannel 0: it is actually a difference of about a $160 for the year, unfortunately. I'm so sorry.\n\nChannel 1: No.\n\nChannel 0: We just\n\nChannel 1: That's\n\nChannel 0: sort of\n\nChannel 1: alright.\n\nChannel 0: had a look back. It does look out to be about $3.25 per week for the for the difference in the insurance's cover. And when\n\nChannel 1: Yeah.\n\nChannel 0: I kind of had a look at the projection over the longer term, it actually doesn't really affect the projections in any way, shape, or form.\n\nChannel 1: Yep.\n\nChannel 0: And I also had a bit of a look. So your out of pocket expenses for the at trauma was at $62.26, has actually gone down a bit to 59 to $59.69 per month. 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caller, Dana from Archie Financial, informs the customer, Liam, that their insurance premiums have gone down from $62.26 to $59.69 per month due to a slight admin error. The customer is saving money out of pocket and the agent will send an updated statement to be signed and uploaded to the system. The agent will also make sure the customer's insurance coverage is updated."},"intents":{"segments":[{"text":"We had to book in to go through your personal statement for the insurances today. Is Yes.","start_word":25,"end_word":41,"intents":[{"intent":"Check personal statement","confidence_score":0.0010059307}]},{"text":"Before I Yep. do, I just had to give you a bit of an update. So because your birthday is very closely coming, and I actually had a bit of a look in the advice document we provided. There was a slight admin error where one of the numbers was slightly off with regard to the the total premium for your insurances. 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How are you today?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.17239856719970703},{"text":"Good. Thank you. How are you? I'm very well. Thank you.","start_word":14,"end_word":24,"sentiment":"positive","sentiment_score":0.5295198559761047},{"text":"We had to book in to go through your personal statement for the insurances today. Is Yes. now still gonna be a good time there for you? Yeah. No worries. That's Okay.","start_word":25,"end_word":56,"sentiment":"neutral","sentiment_score":0.20141246914863584},{"text":"Fantastic. What I'm gonna do is I'm gonna transfer you through to Maddie to do the statement there for you.","start_word":57,"end_word":76,"sentiment":"positive","sentiment_score":0.356918066740036},{"text":"fine. Before I Yep. do, I just had to give you a bit of an update. So because your birthday is very closely coming, and I actually had a bit of a look in the advice document we provided. There was a slight admin error where one of the numbers was slightly off with regard to the the total premium for your insurances. Mhmm. So Mhmm. it is actually a difference of about a $160 for the year, unfortunately. I'm so sorry. No. We just That's sort of alright. had a look back. It does look out to be about $3.25 per week for the for the difference in the insurance's cover. And when Yeah. I kind of had a look at the projection over the longer term, it actually doesn't really affect the projections in any way, shape, or form. Yep. And I also had a bit of a look. So your out of pocket expenses for the at trauma was at $62.26, has actually gone down a bit to 59 to $59.69 per month. So Yeah. we've No lost. problems.","start_word":77,"end_word":258,"sentiment":"neutral","sentiment_score":-0.04227551072835922},{"text":"So you're saving a bit of money out of pocket, which is important.","start_word":259,"end_word":271,"sentiment":"positive","sentiment_score":0.4249430298805237},{"text":"But, yeah, Yep. I just had a bit of a look at the document there. This wasn't a slight error.","start_word":272,"end_word":291,"sentiment":"neutral","sentiment_score":-0.1166938543319702},{"text":"One of the insurance premiums noted it was slightly off where it should have been.","start_word":292,"end_word":306,"sentiment":"negative","sentiment_score":-0.33574727177619934},{"text":"I just wanted to let you know and apologize for that admin Yep. error No. there. 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And if there is any problems or any issues, come back and let me know. Okay? Yeah. No dramas at all. Easy. Thanks, Blaine. If I don't talk No to worries.","start_word":388,"end_word":458,"sentiment":"neutral","sentiment_score":0.06254264712333679},{"text":"you, have a great weekend.","start_word":459,"end_word":463,"sentiment":"positive","sentiment_score":0.4105575382709503},{"text":"I'll I'll You transfer too. you to See Maddie you. now. Thanks. No worries. Thank you. Bye. Harold. Size. Size. Size. I'm in a poll. I'm in a poll. Can you guys go out and do this? Off you go. There is catch. Go. Go. Go. Go. Go. Hi.","start_word":464,"end_word":512,"sentiment":"neutral","sentiment_score":0.06415706812118997}],"average":{"sentiment":"neutral","sentiment_score":0.0819177158543321}}}}