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That's right. Yes. Yes. I think that's it. Sure. Yeah. Yeah. We can we can certainly do that. Yeah. Yeah. Absolutely. No. We I've got time at eleven, if that works. 11:30 is fine. Yeah. If you send me, that would be great. Oh, the twelve is also fine. Great. Easy. Oh, sorry. No. So send it to alex, a l e x, dot s I, double m, o n s. That's right. And, yeah, the same at s w m consulting dot com dot a u. Fabulous. Just oh, sorry. One minute. Look. If it doesn't, I'll send you an invite anyway. I it it I I find that for some reason with my emails, they tend to lag just a little bit longer than others. So it probably come through in the next ten minutes anyway. No worries. I'll see you at twelve tomorrow. 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Yes. Hi. Good morning, Alex. My name is Burton Francis. I sent you an email yesterday. I don't know if you had a chance to look at it. Yes. It was Camber Camber. That's right. Yeah. So I was just wondering, can we book a time for tomorrow? And just to just to talk about it? If if if you're free if you're free. No. I need to 11:30. 11:30. Okay. Let's do 11:30 then. Do you want me to send you an invite or something on Teams? Eleven thirty or even twelve? Eleven I I have a eleven, and that might run over a little bit. So twelve's fine? Okay. Let's do twelve then. Alright. Thank you so much. Oh, wait. Hold on. I need your I need your email address. Do I have it? Do I just send it to the info? Just a second. A l e x dot s o n s. That's Alex Simmons. @swmconsulting.com.au. Alright. I will just send that now and just see. It doesn't bounce back or anything. But now it says w m. I'll just send it to my work email so that I can use the Teams. It is. Make sure I don't get a bounce back or something or that you've got the invite on your end. Has it come through? Oh, okay. Thank you. Yes. Alright. It's no problem with that. Alright. Thank you so much, Alex. Appreciate it. Bye bye. That's it. Bye. 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Yes. Hi. Good morning, Alex. My name is Burton Francis.\n\nI sent you an email yesterday. I don't know if you had a chance to look at it. Yes. It was Camber Camber. That's right.\n\nYeah. So I was just wondering, can we book a time for tomorrow? And just to just to talk about it? If if if you're free if you're free. No.\n\nI need to 11:30. 11:30. Okay. Let's do 11:30 then. Do you want me to send you an invite or something on Teams?\n\nEleven thirty or even twelve? Eleven I I have a eleven, and that might run over a little bit. So twelve's fine? Okay. Let's do twelve then.\n\nAlright. Thank you so much. Oh, wait. Hold on. I need your I need your email address.\n\nDo I have it? Do I just send it to the info? Just a second. A l e x dot s o n s. That's Alex Simmons.\n\n@swmconsulting.com.au. Alright. I will just send that now and just see. It doesn't bounce back or anything. But now it says w m.\n\nI'll just send it to my work email so that I can use the Teams. It is. Make sure I don't get a bounce back or something or that you've got the invite on your end. Has it come through? Oh, okay.\n\nThank you. Yes. Alright. It's no problem with that. Alright.\n\nThank you so much, Alex. Appreciate it. Bye bye. That's it. Bye.\n\nYeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.0768740177154541},{"text":"Yes.","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.13130539655685425},{"text":"Hi.","start":3.4399998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.24562494456768036},{"text":"Good morning, Alex.","start":4.0,"end":5.04,"sentiment":"positive","sentiment_score":0.431435892979304},{"text":"My name is Burton Francis.","start":5.04,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.2630986928939819}],"sentiment":"neutral","sentiment_score":0.2785095911134373,"num_words":11,"start":2.8,"end":6.3399997},{"sentences":[{"text":"I sent you an email yesterday.","start":7.52,"end":9.04,"sentiment":"neutral","sentiment_score":0.05647133104503155},{"text":"I don't know if you had a chance to look at 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Eric speaking. SWM Consulting.\n\nChannel 1: Hi. Yes. Hi. Good morning, Alex. My name is Burton Francis.\n\nChannel 0: Hey.\n\nChannel 1: I sent you an email yesterday. I don't know if you had a chance to look at it.\n\nChannel 0: I yes. Sorry. I knew your name rang a bell. Yes. I did.\n\nYes. I did say it. It was, yes, yesterday. And Cam, was it, I think,\n\nChannel 1: Yes.\n\nChannel 0: sent\n\nChannel 1: It was\n\nChannel 0: me one\n\nChannel 1: Camber\n\nChannel 0: as well.\n\nChannel 1: Camber. That's right.\n\nChannel 0: Yes. That's right. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Yes. I think that's it.\n\nChannel 1: So I was just wondering, can we book a time for tomorrow? And just to just to\n\nChannel 0: Sure.\n\nChannel 1: talk\n\nChannel 0: Yeah.\n\nChannel 1: about\n\nChannel 0: Yeah.\n\nChannel 1: it? If\n\nChannel 0: We can\n\nChannel 1: if\n\nChannel 0: we\n\nChannel 1: if you're\n\nChannel 0: can certainly\n\nChannel 1: free if\n\nChannel 0: do\n\nChannel 1: you're\n\nChannel 0: that.\n\nChannel 1: free.\n\nChannel 0: Yeah. Yeah. Absolutely. No. We I've got time at eleven, if that works.\n\nChannel 1: No. I need to 11:30.\n\nChannel 0: 11:30 is fine.\n\nChannel 1: 11:30. Okay. Let's do 11:30 then. Do you want me to send you an invite or something on Teams?\n\nChannel 0: Yeah.\n\nChannel 1: Eleven\n\nChannel 0: If you send\n\nChannel 1: thirty\n\nChannel 0: me, that\n\nChannel 1: or\n\nChannel 0: would\n\nChannel 1: even\n\nChannel 0: be great.\n\nChannel 1: twelve? Eleven I I have a eleven, and that might run over a little bit. So\n\nChannel 0: Oh, the twelve is also fine.\n\nChannel 1: twelve's fine? Okay. Let's do twelve then. Alright. Thank you so much.\n\nOh, wait. Hold\n\nChannel 0: Great.\n\nChannel 1: on.\n\nChannel 0: Easy.\n\nChannel 1: I need your I need your email address. Do I\n\nChannel 0: Oh,\n\nChannel 1: have it? Do\n\nChannel 0: sorry.\n\nChannel 1: I just send it to the info?\n\nChannel 0: No. So send it to alex, a l e x,\n\nChannel 1: Just a second. A l e x\n\nChannel 0: dot s\n\nChannel 1: dot\n\nChannel 0: I, double m, o n s.\n\nChannel 1: s o n s. That's Alex\n\nChannel 0: That's right. And, yeah, the same at s w m consulting\n\nChannel 1: Simmons.\n\nChannel 0: dot com dot a u.\n\nChannel 1: @swmconsulting.com.au. Alright. I will just send that now and just see. It doesn't bounce back or anything. But now it says w m.\n\nI'll just send it to my work email so that I can use the Teams.\n\nChannel 0: Fabulous.\n\nChannel 1: It is. Make sure I don't get a bounce back or something or that you've got the invite on your end. Has it come\n\nChannel 0: Just\n\nChannel 1: through?\n\nChannel 0: oh, sorry. One minute. Look. If it doesn't, I'll send you an invite anyway.\n\nChannel 1: Oh, okay.\n\nChannel 0: I\n\nChannel 1: Thank\n\nChannel 0: it\n\nChannel 1: you.\n\nChannel 0: it I I find that for some reason with my emails, they tend to lag just a little bit longer than others. So\n\nChannel 1: Yes. Alright.\n\nChannel 0: it probably come through in the\n\nChannel 1: It's\n\nChannel 0: next ten minutes anyway.\n\nChannel 1: no problem with that. Alright. Thank you so much, Alex. Appreciate it. Bye\n\nChannel 0: No\n\nChannel 1: bye.\n\nChannel 0: worries. I'll see you at twelve\n\nChannel 1: That's\n\nChannel 0: tomorrow.\n\nChannel 1: it. Bye. 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customer, Andre, calls SWM Consulting to book a time for the next day. The agent, Eric, confirms the time and agrees to a meeting at 11:30 AM. They exchange email addresses and confirm the meeting details, and the agent promises to send an invite via Teams. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I think that's it. So I was just wondering, can we book a time for tomorrow?","start_word":81,"end_word":96,"intents":[{"intent":"Book appointment","confidence_score":0.25255528}]},{"text":"I just send it to the info? No.","start_word":231,"end_word":238,"intents":[{"intent":"Send email","confidence_score":0.1992885},{"intent":"Send email","confidence_score":0.1305196}]},{"text":"I will just send that now and just see. It doesn't bounce back or anything. But now it says w m. I'll just send it to my work email so that I can use the Teams. Fabulous.","start_word":289,"end_word":325,"intents":[{"intent":"Use teams","confidence_score":0.58442074},{"intent":"Use emails","confidence_score":0.12913002}]},{"text":"Thank you so much, Alex. Appreciate it. Bye No bye. worries. I'll see you at twelve That's tomorrow. it. Bye. Yeah. Bye.","start_word":413,"end_word":434,"intents":[{"intent":"End conversation","confidence_score":0.003995174}]}]},"sentiments":{"segments":[{"text":"Hello. Eric speaking. SWM Consulting. Hi. Yes. Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.07177773118019104},{"text":"Good morning, Alex.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.42845144867897034},{"text":"My name is Burton Francis. Hey. I sent you an email yesterday. I don't know if you had a chance to look at it. I yes. Sorry. I knew your name rang a bell. Yes. I did. Yes. I did say it. It was, yes, yesterday. And Cam, was it, I think, Yes. sent It was me one Camber as well. Camber. That's right. Yes. That's right. Yes. Yeah. Yes. I think that's it. So I was just wondering, can we book a time for tomorrow? And just to just to Sure. talk Yeah. about Yeah. it? If We can if we if you're can certainly free if do you're that. free. Yeah. Yeah. Absolutely. No. We I've got time at eleven, if that works. No. I need to 11:30. 11:30 is fine. 11:30. Okay. Let's do 11:30 then. Do you want me to send you an invite or something on Teams? Yeah. Eleven If you send me, thirty that or would even be great. twelve? Eleven I I have a eleven, and that might run over a little bit. So Oh, the twelve is also fine. twelve's fine? Okay. Let's do twelve then. Alright.","start_word":11,"end_word":205,"sentiment":"neutral","sentiment_score":0.06165321543812752},{"text":"Thank you so much.","start_word":206,"end_word":209,"sentiment":"positive","sentiment_score":0.5606510639190674},{"text":"Oh, wait. Hold Great. on. Easy. I need your I need your email address. Do I Oh, have it? Do sorry. I just send it to the info? No. So send it to alex, a l e x, Just a second. A l e x dot s dot I, double m, o n s. s o n s. That's Alex That's right. And, yeah, the same at s w m consulting Simmons. dot com dot a u. @swmconsulting.com.au. Alright. I will just send that now and just see. It doesn't bounce back or anything. But now it says w m. I'll just send it to my work email so that I can use the Teams.","start_word":210,"end_word":324,"sentiment":"neutral","sentiment_score":0.03088044206733289},{"text":"Fabulous. It is.","start_word":325,"end_word":327,"sentiment":"positive","sentiment_score":0.5503960251808167},{"text":"Make sure I don't get a bounce back or something or that you've got the invite on your end. Has it come Just through? oh, sorry. One minute. Look. If it doesn't, I'll send you an invite anyway. Oh, okay. I Thank it you. it I I find that for some reason with my emails, they tend to lag just a little bit longer than others. So Yes. Alright. it probably come through in the It's next ten minutes anyway. no problem with that. Alright.","start_word":328,"end_word":412,"sentiment":"neutral","sentiment_score":-0.028975017368793488},{"text":"Thank you so much, Alex. Appreciate it.","start_word":413,"end_word":419,"sentiment":"positive","sentiment_score":0.5546324253082275},{"text":"Bye No bye. worries. I'll see you at twelve That's tomorrow. it. Bye. Yeah. Bye.","start_word":420,"end_word":434,"sentiment":"neutral","sentiment_score":0.07010786980390549}],"average":{"sentiment":"neutral","sentiment_score":0.05537546748806901}}}}