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Rosa. Pardon? Yeah. It it yeah. That was the plan.\n\nYeah. But I yeah. Yeah. Okay. No worries.\n\nI understand. So just just so just to be yeah. Just I'll I'll pay so you guys are gonna pause it for the future, but I gotta pay it last month. Yeah? Okay.\n\nNo worries. Alright then. Well yeah. I I'm guessing you guys have already sent me emails or, you'll send me some more, and I'll I'll look at it when I get home, and I'll pay everything. Alright then.\n\nAlright. Thanks, Rez. That's you.","paragraphs":[{"sentences":[{"text":"Hey, Rosa.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0626370869576931},{"text":"Pardon?","start":11.84,"end":12.34,"sentiment":"neutral","sentiment_score":0.0022557589691132307},{"text":"Yeah.","start":17.285,"end":17.765,"sentiment":"neutral","sentiment_score":0.06462784856557846},{"text":"It it yeah.","start":17.765,"end":18.565,"sentiment":"neutral","sentiment_score":0.09177720546722412},{"text":"That was the plan.","start":18.565,"end":19.445,"sentiment":"neutral","sentiment_score":0.11765041947364807}],"sentiment":"neutral","sentiment_score":0.08528100688603114,"num_words":11,"start":1.4399999,"end":19.445},{"sentences":[{"text":"Yeah.","start":19.445,"end":19.765,"sentiment":"neutral","sentiment_score":0.03485904261469841},{"text":"But I yeah.","start":19.765,"end":22.345,"sentiment":"neutral","sentiment_score":0.01645786687731743},{"text":"Yeah.","start":35.75,"end":36.15,"sentiment":"neutral","sentiment_score":0.036833714693784714},{"text":"Okay.","start":36.15,"end":36.55,"sentiment":"neutral","sentiment_score":0.05883459001779556},{"text":"No worries.","start":36.55,"end":37.03,"sentiment":"neutral","sentiment_score":0.0739285871386528}],"sentiment":"neutral","sentiment_score":0.04096976527944207,"num_words":8,"start":19.445,"end":37.03},{"sentences":[{"text":"I understand.","start":37.03,"end":37.61,"sentiment":"neutral","sentiment_score":0.0768330730497837},{"text":"So just just so just to be yeah.","start":38.39,"end":41.19,"sentiment":"neutral","sentiment_score":0.03455929295159876},{"text":"Just I'll I'll pay so you guys are gonna pause it for the future, but I gotta pay it last month.","start":41.19,"end":47.415,"sentiment":"neutral","sentiment_score":0.028801594727805684},{"text":"Yeah?","start":47.415,"end":47.915,"sentiment":"neutral","sentiment_score":0.050456322729587555},{"text":"Okay.","start":64.82,"end":65.14,"sentiment":"neutral","sentiment_score":0.10882686823606492}],"sentiment":"neutral","sentiment_score":0.03618961121096755,"num_words":33,"start":37.03,"end":65.14},{"sentences":[{"text":"No worries.","start":65.14,"end":65.7,"sentiment":"neutral","sentiment_score":0.12761929631233215},{"text":"Alright then.","start":65.7,"end":66.18,"sentiment":"neutral","sentiment_score":0.15023468434810638},{"text":"Well yeah.","start":66.18,"end":68.2,"sentiment":"neutral","sentiment_score":0.1277139149606228},{"text":"I I'm guessing you guys have already sent me emails or, you'll send me some more, and I'll I'll look at it when I get home, and I'll pay everything.","start":68.42,"end":76.84499,"sentiment":"neutral","sentiment_score":0.08624877706170082},{"text":"Alright then.","start":80.104996,"end":80.905,"sentiment":"positive","sentiment_score":0.5036450624465942}],"sentiment":"neutral","sentiment_score":0.11594445336806147,"num_words":38,"start":65.14,"end":80.905},{"sentences":[{"text":"Alright.","start":80.905,"end":81.30499,"sentiment":"positive","sentiment_score":0.35750406980514526},{"text":"Thanks, Rez.","start":81.30499,"end":81.865,"sentiment":"positive","sentiment_score":0.4585311710834503},{"text":"That's you.","start":81.865,"end":82.604996,"sentiment":"neutral","sentiment_score":0.3140669912099838}],"sentiment":"positive","sentiment_score":0.3805400788784027,"num_words":5,"start":80.905,"end":82.604996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey, Rosa.\n\nChannel 0: Hello? Yep. Jared, I had a word with Harry. So the SMS service, it's a monthly base. Right?\n\nChannel 1: Pardon?\n\nChannel 0: SMS service is for a monthly basis. Right?\n\nChannel 1: Yeah. It it yeah. That was the plan. Yeah. But I\n\nChannel 0: Mhmm. So Harry\n\nChannel 1: yeah.\n\nChannel 0: said, like, your pre like, previous month is due. So you can clear that, and we will pause the service. And whenever you say, like, you want to resume it, we will resume it again.\n\nChannel 1: Yeah. Okay. No worries. I understand. So\n\nChannel 0: Alright.\n\nChannel 1: just\n\nChannel 0: And\n\nChannel 1: just\n\nChannel 0: mhmm.\n\nChannel 1: so just to be yeah. Just I'll I'll pay so you guys are gonna pause it for the future, but I gotta pay it last month. Yeah?\n\nChannel 0: Yep. Last month, you clear your due for SMS service, and we will pause it for now. And whenever you say, like, I need SMS service, so we will resume the same thing. So there will be no setup fee or anything in future. Just need to resume and everything will go on its way.\n\nChannel 1: Okay. No worries. Alright then. Well yeah. I I'm guessing you guys have already sent me emails or, you'll send me some more, and I'll I'll look at it when I get home, and I'll pay everything.\n\nChannel 0: Alright. No worries, ma'am. Thank you.\n\nChannel 1: Alright\n\nChannel 0: Thank you\n\nChannel 1: then.\n\nChannel 0: so much.\n\nChannel 1: Alright. Thanks,\n\nChannel 0: Yep.\n\nChannel 1: Rez. That's you.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hey, Rosa.","start":1.4399999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0626370869576931}],"sentiment":"neutral","sentiment_score":0.0626370869576931,"channel":1,"num_words":2,"start":1.4399999,"end":2.1799998},{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.05802895128726959},{"text":"Yep.","start":3.04,"end":3.54,"sentiment":"neutral","sentiment_score":0.10369815677404404},{"text":"Jared, I had a word with Harry.","start":3.6,"end":5.7,"sentiment":"neutral","sentiment_score":0.040347958515797346},{"text":"So the SMS service, it's a monthly 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Jared explains that the plan is for a monthly base and that Rosa can clear her previous payment and resume the service. They discuss the setup fee and Rosa confirms that she will pay it. They end the call with Jared thanking her and saying she will look at her emails."},"intents":{"segments":[{"text":"Jared, I had a word with Harry. So the SMS service, it's a monthly base. Right? Pardon?","start_word":4,"end_word":20,"intents":[{"intent":"Educate about service plan","confidence_score":0.0006077475}]}]},"sentiments":{"segments":[{"text":"Hey, Rosa. Hello? Yep. Jared, I had a word with Harry. So the SMS service, it's a monthly base. Right? Pardon? SMS service is for a monthly basis. Right? Yeah. It it yeah. That was the plan. Yeah. But I Mhmm. So Harry yeah. said, like, your pre like, previous month is due. So you can clear that, and we will pause the service. And whenever you say, like, you want to resume it, we will resume it again. Yeah. Okay. No worries. I understand. So Alright. just And just mhmm. so just to be yeah. Just I'll I'll pay so you guys are gonna pause it for the future, but I gotta pay it last month. Yeah? Yep. Last month, you clear your due for SMS service, and we will pause it for now. And whenever you say, like, I need SMS service, so we will resume the same thing. So there will be no setup fee or anything in future. Just need to resume and everything will go on its way. Okay. No worries. Alright then. Well yeah. I I'm guessing you guys have already sent me emails or, you'll send me some more, and I'll I'll look at it when I get home, and I'll pay everything. Alright. No worries, ma'am.","start_word":0,"end_word":213,"sentiment":"neutral","sentiment_score":0.07759905606508255},{"text":"Thank you. Alright Thank you then. so much. Alright. Thanks, Yep. Rez.","start_word":214,"end_word":225,"sentiment":"positive","sentiment_score":0.4770006537437439},{"text":"That's you. Bye.","start_word":226,"end_word":228,"sentiment":"neutral","sentiment_score":0.2886672019958496}],"average":{"sentiment":"neutral","sentiment_score":0.10822881732070656}}}}