{"metadata":{"transaction_key":"deprecated","request_id":"01a0a7dd-86f3-7d80-b0da-88e20b4a38c3","sha256":"161157cb6e1e494c9dcd6c2c4bff46437f8ad3fa26695ec33b7e714d4961f5e2","created":"2026-09-16T01:38:30.127Z","duration":118.58394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":234,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":296,"output_tokens":296},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":296,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Mansoor Ali. M a n s o o r. Mary 046935151. That's right. Oh, 0469365151. Yes. Is he available? Go ahead. Oh, it's mary@vigilance.ai. L e n s e. That's right.","confidence":0.99609375,"words":[{"word":"yes","start":18.345,"end":18.845,"confidence":0.95703125,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.37456071376800537},{"word":"good","start":18.904999,"end":19.305,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5524052977561951},{"word":"morning","start":19.305,"end":19.805,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4920802712440491},{"word":"i'm","start":19.865,"end":20.025,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2431086003780365},{"word":"looking","start":20.025,"end":20.425,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.1744110882282257},{"word":"for","start":20.425,"end":20.664999,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17014919221401217},{"word":"mansoor","start":20.664999,"end":21.164999,"confidence":0.93481445,"punctuated_word":"Mansoor","sentiment":"neutral","sentiment_score":0.20006687939167023},{"word":"ali","start":21.545,"end":22.045,"confidence":0.82006836,"punctuated_word":"Ali.","sentiment":"neutral","sentiment_score":0.1909033954143524},{"word":"m","start":28.859999,"end":29.019999,"confidence":0.8720703,"punctuated_word":"M","sentiment":"neutral","sentiment_score":0.010475659742951391},{"word":"a","start":29.019999,"end":29.259998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008662945590913296},{"word":"n","start":29.259998,"end":29.759998,"confidence":0.9970703,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.009661688469350338},{"word":"s","start":30.06,"end":30.539999,"confidence":0.9770508,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.010624827817082403},{"word":"o","start":30.539999,"end":30.779999,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.026301728561520576},{"word":"o","start":30.779999,"end":31.279999,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.03620224446058273},{"word":"r","start":31.419998,"end":31.919998,"confidence":0.8432617,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":0.04605431482195854},{"word":"mary","start":36.78,"end":37.28,"confidence":0.80810547,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.0230366550385952},{"word":"046935151","start":43.135002,"end":49.475,"confidence":0.9472385,"punctuated_word":"046935151.","sentiment":"neutral","sentiment_score":0.01075372751802206},{"word":"that's","start":59.27,"end":59.670002,"confidence":0.9650879,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05745109170675278},{"word":"right","start":59.670002,"end":60.170002,"confidence":0.9995117,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.07033783197402954},{"word":"oh","start":64.630005,"end":65.03,"confidence":0.9680176,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0022550090216100216},{"word":"0469365151","start":65.03,"end":69.61,"confidence":0.99902344,"punctuated_word":"0469365151.","sentiment":"neutral","sentiment_score":0.006787389051169157},{"word":"yes","start":75.305,"end":75.805,"confidence":0.9248047,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.035703472793102264},{"word":"is","start":76.025,"end":76.265,"confidence":0.84765625,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01847874186933041},{"word":"he","start":76.265,"end":76.505,"confidence":0.9951172,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.022781189531087875},{"word":"available","start":76.505,"end":77.005,"confidence":0.99609375,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":0.018511712551116943},{"word":"go","start":83.72,"end":83.88,"confidence":0.4724121,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.08133149147033691},{"word":"ahead","start":83.88,"end":84.38,"confidence":0.99609375,"punctuated_word":"ahead.","sentiment":"neutral","sentiment_score":-0.0687040165066719},{"word":"oh","start":92.68,"end":92.92,"confidence":0.79663086,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.018986627459526065},{"word":"it's","start":92.92,"end":93.4,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.014199268072843552},{"word":"mary@vigilance.ai","start":93.4,"end":99.675,"confidence":0.9844971,"punctuated_word":"mary@vigilance.ai.","sentiment":"neutral","sentiment_score":0.0365481860935688},{"word":"l","start":105.33501,"end":105.495,"confidence":0.5878906,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.00908535998314619},{"word":"e","start":105.495,"end":105.735,"confidence":0.7109375,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.006985677871853113},{"word":"n","start":105.735,"end":106.135,"confidence":0.9902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.00728657515719533},{"word":"s","start":106.135,"end":106.535,"confidence":0.62890625,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.004569575190544128},{"word":"e","start":106.535,"end":107.035,"confidence":0.9694824,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.003866786602884531},{"word":"that's","start":110.34894,"end":110.84894,"confidence":0.9941406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1340787708759308},{"word":"right","start":113.70894,"end":114.20894,"confidence":0.99658203,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.25976988673210144}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Mansoor Ali. M a n s o o r. Mary 046935151.\n\nThat's right. Oh, 0469365151. Yes. Is he available? Go ahead.\n\nOh, it's mary@vigilance.ai. L e n s e. That's right.","paragraphs":[{"sentences":[{"text":"Yes.","start":18.345,"end":18.845,"sentiment":"positive","sentiment_score":0.37456071376800537},{"text":"Good morning.","start":18.904999,"end":19.805,"sentiment":"positive","sentiment_score":0.5222427845001221},{"text":"I'm looking for Mansoor Ali.","start":19.865,"end":22.045,"sentiment":"neutral","sentiment_score":0.1957278311252594},{"text":"M a n s o o r.","start":28.859999,"end":31.919998,"sentiment":"neutral","sentiment_score":0.02114048706633704},{"text":"Mary 046935151.","start":36.78,"end":49.475,"sentiment":"neutral","sentiment_score":0.01689519127830863}],"sentiment":"neutral","sentiment_score":0.15173289590679548,"num_words":17,"start":18.345,"end":49.475},{"sentences":[{"text":"That's right.","start":59.27,"end":60.170002,"sentiment":"neutral","sentiment_score":0.06389446184039116},{"text":"Oh, 0469365151.","start":64.630005,"end":69.61,"sentiment":"neutral","sentiment_score":0.004521199036389589},{"text":"Yes.","start":75.305,"end":75.805,"sentiment":"neutral","sentiment_score":0.035703472793102264},{"text":"Is he available?","start":76.025,"end":77.005,"sentiment":"neutral","sentiment_score":0.01992388131717841},{"text":"Go ahead.","start":83.72,"end":84.38,"sentiment":"neutral","sentiment_score":-0.07501775398850441}],"sentiment":"neutral","sentiment_score":0.008227093052119017,"num_words":10,"start":59.27,"end":84.38},{"sentences":[{"text":"Oh, it's mary@vigilance.ai.","start":92.68,"end":99.675,"sentiment":"neutral","sentiment_score":0.023244693875312805},{"text":"L e n s e.","start":105.33501,"end":107.035,"sentiment":"neutral","sentiment_score":-0.0048120803199708465},{"text":"That's right.","start":110.34894,"end":114.20894,"sentiment":"neutral","sentiment_score":0.1969243288040161}],"sentiment":"neutral","sentiment_score":0.04395223376341164,"num_words":10,"start":92.68,"end":114.20894}]}}]},{"alternatives":[{"transcript":"Thanks for holding. Your call has progressed in the queue. We'll be with you shortly. Monsour Ali, m o n s o u r? Ali. And your name, please? Mary, your best phone number? 046935151. Mary, those are nine digits. Are you missing an extra one? Alright. 65151. Thanks. And this is for Mansoor Ali? What is your email address? Sorry. I won't be able to mhmm. I don't have a line to transfer you, but I can take down your details and have months to return your call. I just need your email, please. Is that v I g I l e n c e? S e, vigilance dot a I? Alright. Thanks. I'll forward this over to our department representative for processing. Cheers.","confidence":0.99902344,"words":[{"word":"thanks","start":5.04,"end":5.44,"confidence":0.9941406,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.5897924900054932},{"word":"for","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5981194376945496},{"word":"holding","start":5.68,"end":6.16,"confidence":0.99902344,"punctuated_word":"holding.","sentiment":"positive","sentiment_score":0.6435094475746155},{"word":"your","start":6.16,"end":6.48,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"positive","sentiment_score":0.4645610451698303},{"word":"call","start":6.48,"end":6.7999997,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.4655600190162658},{"word":"has","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.4606282114982605},{"word":"progressed","start":7.12,"end":7.52,"confidence":1.0,"punctuated_word":"progressed","sentiment":"positive","sentiment_score":0.5020104646682739},{"word":"in","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.5612870454788208},{"word":"the","start":7.7599998,"end":7.8399997,"confidence":0.9941406,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.49898338317871094},{"word":"queue","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"queue.","sentiment":"positive","sentiment_score":0.4855310320854187},{"word":"we'll","start":8.559999,"end":8.88,"confidence":0.9995117,"punctuated_word":"We'll","sentiment":"positive","sentiment_score":0.407703161239624},{"word":"be","start":8.88,"end":8.96,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.38376060128211975},{"word":"with","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.400624543428421},{"word":"you","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.44515761733055115},{"word":"shortly","start":9.44,"end":9.94,"confidence":0.9995117,"punctuated_word":"shortly.","sentiment":"positive","sentiment_score":0.4201991558074951},{"word":"monsour","start":24.744999,"end":25.244999,"confidence":0.6269531,"punctuated_word":"Monsour","sentiment":"neutral","sentiment_score":0.060133449733257294},{"word":"ali","start":25.465,"end":25.865,"confidence":0.98876953,"punctuated_word":"Ali,","sentiment":"neutral","sentiment_score":0.037428148090839386},{"word":"m","start":25.865,"end":26.185,"confidence":0.9980469,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.04954279959201813},{"word":"o","start":26.185,"end":26.345,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.07616167515516281},{"word":"n","start":26.345,"end":26.585,"confidence":0.99902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.06769056618213654},{"word":"s","start":26.585,"end":26.904999,"confidence":0.99902344,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.07799169421195984},{"word":"o","start":26.904999,"end":27.145,"confidence":1.0,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.07227127254009247},{"word":"u","start":27.145,"end":27.384998,"confidence":1.0,"punctuated_word":"u","sentiment":"neutral","sentiment_score":0.07801268249750137},{"word":"r","start":27.384998,"end":27.884998,"confidence":0.9633789,"punctuated_word":"r?","sentiment":"neutral","sentiment_score":0.06217563152313232},{"word":"ali","start":33.989998,"end":34.489998,"confidence":0.80908203,"punctuated_word":"Ali.","sentiment":"neutral","sentiment_score":0.03280792012810707},{"word":"and","start":34.71,"end":34.95,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02270280383527279},{"word":"your","start":34.95,"end":35.19,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01576792262494564},{"word":"name","start":35.19,"end":35.43,"confidence":0.9970703,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.025514375418424606},{"word":"please","start":35.43,"end":35.93,"confidence":0.9875488,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03057444468140602},{"word":"mary","start":39.989998,"end":40.309998,"confidence":0.85913086,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.01931500807404518},{"word":"your","start":40.309998,"end":40.47,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013837111182510853},{"word":"best","start":40.47,"end":40.71,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.01558590866625309},{"word":"phone","start":40.71,"end":40.87,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.01988699287176132},{"word":"number","start":40.87,"end":41.37,"confidence":0.96972656,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.02681277133524418},{"word":"046935151","start":55.5,"end":58.64,"confidence":0.9463433,"punctuated_word":"046935151.","sentiment":"neutral","sentiment_score":0.010270449332892896},{"word":"mary","start":61.019997,"end":61.339996,"confidence":0.9782715,"punctuated_word":"Mary,","sentiment":"neutral","sentiment_score":0.028280997648835186},{"word":"those","start":61.339996,"end":61.5,"confidence":1.0,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.03715844452381134},{"word":"are","start":61.5,"end":61.739998,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01723950356245041},{"word":"nine","start":61.739998,"end":61.899998,"confidence":1.0,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.015544921159744264},{"word":"digits","start":61.899998,"end":62.399998,"confidence":1.0,"punctuated_word":"digits.","sentiment":"neutral","sentiment_score":0.013066522777080536},{"word":"are","start":62.46,"end":62.62,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.022958936169743534},{"word":"you","start":62.62,"end":62.699997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03224318474531174},{"word":"missing","start":62.699997,"end":63.019997,"confidence":0.9970703,"punctuated_word":"missing","sentiment":"neutral","sentiment_score":-0.046536628156900406},{"word":"an","start":63.019997,"end":63.1,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04035776108503342},{"word":"extra","start":63.1,"end":63.5,"confidence":0.99902344,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.035657450556755066},{"word":"one","start":63.5,"end":64.0,"confidence":1.0,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.017646607011556625},{"word":"alright","start":70.375,"end":70.695,"confidence":0.9880371,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0337415412068367},{"word":"65151","start":70.695,"end":72.134995,"confidence":0.9987305,"punctuated_word":"65151.","sentiment":"neutral","sentiment_score":0.03739543631672859},{"word":"thanks","start":72.134995,"end":72.375,"confidence":0.9951172,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.23115408420562744},{"word":"and","start":72.375,"end":72.534996,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09108875691890717},{"word":"this","start":72.534996,"end":72.774994,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.09255518019199371},{"word":"is","start":72.774994,"end":72.854996,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08583569526672363},{"word":"for","start":72.854996,"end":73.255,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09681408107280733},{"word":"mansoor","start":73.255,"end":73.755,"confidence":0.5404053,"punctuated_word":"Mansoor","sentiment":"neutral","sentiment_score":0.10873595625162125},{"word":"ali","start":73.975,"end":74.475,"confidence":0.7763672,"punctuated_word":"Ali?","sentiment":"neutral","sentiment_score":0.09219537675380708},{"word":"what","start":76.215,"end":76.375,"confidence":0.98291016,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.01576998457312584},{"word":"is","start":76.375,"end":76.534996,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01910389214754105},{"word":"your","start":76.534996,"end":76.774994,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0004769209772348404},{"word":"email","start":76.774994,"end":77.09499,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.0008618626743555069},{"word":"address","start":77.09499,"end":77.59499,"confidence":0.9995117,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.0010081706568598747},{"word":"sorry","start":80.215,"end":80.534996,"confidence":0.97143555,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.15764352679252625},{"word":"i","start":80.534996,"end":80.69499,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2171468287706375},{"word":"won't","start":80.69499,"end":80.935,"confidence":0.9995117,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.2218155860900879},{"word":"be","start":80.935,"end":81.015,"confidence":0.9902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.24684420228004456},{"word":"able","start":81.015,"end":81.335,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.23438449203968048},{"word":"to","start":81.335,"end":81.41499,"confidence":0.97802734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.240567147731781},{"word":"mhmm","start":82.05499,"end":82.55499,"confidence":0.9902344,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.17283134162425995},{"word":"i","start":85.85,"end":86.09,"confidence":0.89453125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21543219685554504},{"word":"don't","start":86.09,"end":86.409996,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19541975855827332},{"word":"have","start":86.409996,"end":86.49,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.20775127410888672},{"word":"a","start":86.49,"end":86.65,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21497511863708496},{"word":"line","start":86.65,"end":86.89,"confidence":0.99902344,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.23576895892620087},{"word":"to","start":86.89,"end":86.97,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19993139803409576},{"word":"transfer","start":86.97,"end":87.369995,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.18259871006011963},{"word":"you","start":87.369995,"end":87.53,"confidence":0.9343262,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.19629737734794617},{"word":"but","start":87.53,"end":88.03,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1505555361509323},{"word":"i","start":88.17,"end":88.33,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12596358358860016},{"word":"can","start":88.33,"end":88.49,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.13868066668510437},{"word":"take","start":88.49,"end":88.65,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.17546337842941284},{"word":"down","start":88.65,"end":88.81,"confidence":0.9941406,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.12997987866401672},{"word":"your","start":88.81,"end":88.97,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16228607296943665},{"word":"details","start":88.97,"end":89.29,"confidence":0.99902344,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.1501438021659851},{"word":"and","start":89.29,"end":89.369995,"confidence":0.84765625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1751989871263504},{"word":"have","start":89.369995,"end":89.61,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18850378692150116},{"word":"months","start":89.61,"end":89.85,"confidence":0.3552246,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.233761727809906},{"word":"to","start":89.85,"end":90.01,"confidence":0.7817383,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23616549372673035},{"word":"return","start":90.01,"end":90.33,"confidence":0.9970703,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.2163872867822647},{"word":"your","start":90.33,"end":90.49,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.21783170104026792},{"word":"call","start":90.49,"end":90.65,"confidence":0.9980469,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.165209099650383},{"word":"i","start":90.65,"end":90.729996,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06280185282230377},{"word":"just","start":90.729996,"end":90.89,"confidence":0.5854492,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04192313551902771},{"word":"need","start":90.89,"end":91.13,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07264892011880875},{"word":"your","start":91.13,"end":91.29,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09933488816022872},{"word":"email","start":91.29,"end":91.69,"confidence":0.99902344,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.06625860929489136},{"word":"please","start":91.69,"end":92.19,"confidence":0.9279785,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.03695215284824371},{"word":"is","start":101.585,"end":101.665,"confidence":0.48754883,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010884564369916916},{"word":"that","start":101.665,"end":101.985,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008978921920061111},{"word":"v","start":101.985,"end":102.305,"confidence":0.9892578,"punctuated_word":"v","sentiment":"neutral","sentiment_score":0.005640164017677307},{"word":"i","start":102.305,"end":102.545,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0016963295638561249},{"word":"g","start":102.545,"end":102.865,"confidence":1.0,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.0031738197430968285},{"word":"i","start":102.865,"end":103.365,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002167981117963791},{"word":"l","start":103.424995,"end":103.66499,"confidence":1.0,"punctuated_word":"l","sentiment":"neutral","sentiment_score":-0.000613262876868248},{"word":"e","start":103.66499,"end":103.825,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.001987893134355545},{"word":"n","start":103.825,"end":104.064995,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.004416928626596928},{"word":"c","start":104.064995,"end":104.225,"confidence":0.99902344,"punctuated_word":"c","sentiment":"neutral","sentiment_score":-0.003791406750679016},{"word":"e","start":104.225,"end":104.725,"confidence":0.9135742,"punctuated_word":"e?","sentiment":"neutral","sentiment_score":-0.006984412204474211},{"word":"s","start":107.265,"end":107.505,"confidence":0.7402344,"punctuated_word":"S","sentiment":"neutral","sentiment_score":0.001830393448472023},{"word":"e","start":107.505,"end":107.744995,"confidence":0.66064453,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.006404315587133169},{"word":"vigilance","start":107.744995,"end":108.244995,"confidence":0.9086914,"punctuated_word":"vigilance","sentiment":"neutral","sentiment_score":0.022841770201921463},{"word":"dot","start":108.545,"end":108.784996,"confidence":0.8857422,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.020822132006287575},{"word":"a","start":108.784996,"end":109.024994,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018254779279232025},{"word":"i","start":109.024994,"end":109.524994,"confidence":0.9133301,"punctuated_word":"I?","sentiment":"neutral","sentiment_score":0.023304618895053864},{"word":"alright","start":111.228935,"end":111.46893,"confidence":0.9970703,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23242592811584473},{"word":"thanks","start":111.46893,"end":111.78893,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.47849369049072266},{"word":"i'll","start":111.78893,"end":111.94894,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2968255281448364},{"word":"forward","start":111.94894,"end":112.188934,"confidence":0.9536133,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.33689969778060913},{"word":"this","start":112.188934,"end":112.268936,"confidence":0.98828125,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.3702194392681122},{"word":"over","start":112.268936,"end":112.42893,"confidence":0.9941406,"punctuated_word":"over","sentiment":"positive","sentiment_score":0.41660115122795105},{"word":"to","start":112.42893,"end":112.588936,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19593827426433563},{"word":"our","start":112.588936,"end":112.74893,"confidence":0.9941406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2884924113750458},{"word":"department","start":112.74893,"end":113.228935,"confidence":0.99902344,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.20922639966011047},{"word":"representative","start":113.228935,"end":113.70893,"confidence":0.9980469,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":0.2367149144411087},{"word":"for","start":113.70893,"end":113.868935,"confidence":0.9604492,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.23419328033924103},{"word":"processing","start":113.868935,"end":114.368935,"confidence":1.0,"punctuated_word":"processing.","sentiment":"neutral","sentiment_score":0.22037166357040405},{"word":"cheers","start":114.508934,"end":115.008934,"confidence":0.99934894,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.3098556399345398}],"paragraphs":{"transcript":"\nThanks for holding. Your call has progressed in the queue. We'll be with you shortly. Monsour Ali, m o n s o u r? Ali.\n\nAnd your name, please? Mary, your best phone number? 046935151. Mary, those are nine digits. Are you missing an extra one?\n\nAlright. 65151. Thanks. And this is for Mansoor Ali? What is your email address?\n\nSorry. I won't be able to mhmm. I don't have a line to transfer you, but I can take down your details and have months to return your call. I just need your email, please. Is that v I g I l e n c e?\n\nS e, vigilance dot a I? Alright. Thanks. I'll forward this over to our department representative for processing. Cheers.","paragraphs":[{"sentences":[{"text":"Thanks for holding.","start":5.04,"end":6.16,"sentiment":"positive","sentiment_score":0.6104737917582194},{"text":"Your call has progressed in the queue.","start":6.16,"end":8.34,"sentiment":"positive","sentiment_score":0.49122302872794016},{"text":"We'll be with you shortly.","start":8.559999,"end":9.94,"sentiment":"positive","sentiment_score":0.4114890158176422},{"text":"Monsour Ali, m o n s o u r?","start":24.744999,"end":27.884998,"sentiment":"neutral","sentiment_score":0.06460087994734447},{"text":"Ali.","start":33.989998,"end":34.489998,"sentiment":"neutral","sentiment_score":0.03280792012810707}],"sentiment":"neutral","sentiment_score":0.3176657398045063,"num_words":25,"start":5.04,"end":34.489998},{"sentences":[{"text":"And your name, please?","start":34.71,"end":35.93,"sentiment":"neutral","sentiment_score":0.023639886640012264},{"text":"Mary, your best phone number?","start":39.989998,"end":41.37,"sentiment":"neutral","sentiment_score":0.019087558425962926},{"text":"046935151.","start":55.5,"end":58.64,"sentiment":"neutral","sentiment_score":0.010270449332892896},{"text":"Mary, those are nine digits.","start":61.019997,"end":62.399998,"sentiment":"neutral","sentiment_score":0.022258077934384345},{"text":"Are you missing an extra one?","start":62.46,"end":64.0,"sentiment":"neutral","sentiment_score":-0.03256676128755013}],"sentiment":"neutral","sentiment_score":0.0055313147604465485,"num_words":21,"start":34.71,"end":64.0},{"sentences":[{"text":"Alright.","start":70.375,"end":70.695,"sentiment":"neutral","sentiment_score":0.0337415412068367},{"text":"65151.","start":70.695,"end":72.134995,"sentiment":"neutral","sentiment_score":0.03739543631672859},{"text":"Thanks.","start":72.134995,"end":72.375,"sentiment":"neutral","sentiment_score":0.23115408420562744},{"text":"And this is for Mansoor Ali?","start":72.375,"end":74.475,"sentiment":"neutral","sentiment_score":0.09453750774264336},{"text":"What is your email address?","start":76.215,"end":77.59499,"sentiment":"neutral","sentiment_score":0.006505384482443333}],"sentiment":"neutral","sentiment_score":0.0644316450426621,"num_words":14,"start":70.375,"end":77.59499},{"sentences":[{"text":"Sorry.","start":80.215,"end":80.534996,"sentiment":"neutral","sentiment_score":-0.15764352679252625},{"text":"I won't be able to mhmm.","start":80.534996,"end":82.55499,"sentiment":"neutral","sentiment_score":-0.22226493308941522},{"text":"I don't have a line to transfer you, but I can take down your details and have months to return your call.","start":85.85,"end":90.65,"sentiment":"neutral","sentiment_score":-0.18701389973813837},{"text":"I just need your email, please.","start":90.65,"end":92.19,"sentiment":"neutral","sentiment_score":-0.063319926460584},{"text":"Is that v I g I l e n c e?","start":101.585,"end":104.725,"sentiment":"neutral","sentiment_score":0.001702151218937202}],"sentiment":"neutral","sentiment_score":-0.12971162641137515,"num_words":46,"start":80.215,"end":104.725},{"sentences":[{"text":"S e, vigilance dot a I?","start":107.265,"end":109.524994,"sentiment":"neutral","sentiment_score":0.015576334903016686},{"text":"Alright.","start":111.228935,"end":111.46893,"sentiment":"neutral","sentiment_score":0.23242592811584473},{"text":"Thanks.","start":111.46893,"end":111.78893,"sentiment":"positive","sentiment_score":0.47849369049072266},{"text":"I'll forward this over to our department representative for processing.","start":111.78893,"end":114.368935,"sentiment":"neutral","sentiment_score":0.28054827600717547},{"text":"Cheers.","start":114.508934,"end":115.008934,"sentiment":"neutral","sentiment_score":0.3098556399345398}],"sentiment":"neutral","sentiment_score":0.20630084358057693,"num_words":19,"start":107.265,"end":115.008934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for holding. Your call has progressed in the queue. We'll be with you shortly.\n\nChannel 0: Yes. Good morning. I'm looking for Mansoor Ali.\n\nChannel 1: Monsour Ali, m o n s o u r?\n\nChannel 0: M a n s o o r.\n\nChannel 1: Ali. And your name, please?\n\nChannel 0: Mary\n\nChannel 1: Mary, your best phone number?\n\nChannel 0: 046935151.\n\nChannel 1: 046935151.\n\nChannel 0: That's right.\n\nChannel 1: Mary, those are nine digits. Are you missing an extra one?\n\nChannel 0: Oh, 0469365151.\n\nChannel 1: Alright. 65151. Thanks. And this is for Mansoor Ali?\n\nChannel 0: Yes. Is\n\nChannel 1: What\n\nChannel 0: he\n\nChannel 1: is\n\nChannel 0: available?\n\nChannel 1: your email address? Sorry. I won't be able to mhmm.\n\nChannel 0: Go ahead.\n\nChannel 1: I don't have a line to transfer you, but I can take down your details and have months to return your call. I just need your email, please.\n\nChannel 0: Oh, it's mary@vigilance.ai.\n\nChannel 1: Is that v I g I l e n c e?\n\nChannel 0: L e n s e.\n\nChannel 1: S e, vigilance dot a I?\n\nChannel 0: That's\n\nChannel 1: Alright. Thanks. I'll forward this over to our department representative for\n\nChannel 0: right.\n\nChannel 1: processing. Cheers.","paragraphs":[{"sentences":[{"text":"Thanks for holding.","start":5.04,"end":6.16,"sentiment":"positive","sentiment_score":0.6104737917582194},{"text":"Your call has progressed in the queue.","start":6.16,"end":8.34,"sentiment":"positive","sentiment_score":0.49122302872794016},{"text":"We'll be with you shortly.","start":8.559999,"end":9.94,"sentiment":"positive","sentiment_score":0.4114890158176422}],"sentiment":"positive","sentiment_score":0.48849517703056333,"channel":1,"num_words":15,"start":5.04,"end":9.94},{"sentences":[{"text":"Yes.","start":18.345,"end":18.845,"sentiment":"positive","sentiment_score":0.37456071376800537},{"text":"Good morning.","start":18.904999,"end":19.805,"sentiment":"positive","sentiment_score":0.5222427845001221},{"text":"I'm looking for Mansoor Ali.","start":19.865,"end":22.045,"sentiment":"neutral","sentiment_score":0.1957278311252594}],"sentiment":"neutral","sentiment_score":0.2997106797993183,"channel":0,"num_words":8,"start":18.345,"end":22.045},{"sentences":[{"text":"Monsour Ali, m o n s o u r?","start":24.744999,"end":27.884998,"sentiment":"neutral","sentiment_score":0.06460087994734447}],"sentiment":"neutral","sentiment_score":0.06460087994734447,"channel":1,"num_words":9,"start":24.744999,"end":27.884998},{"sentences":[{"text":"M a n s o o r.","start":28.859999,"end":31.919998,"sentiment":"neutral","sentiment_score":0.02114048706633704}],"sentiment":"neutral","sentiment_score":0.02114048706633704,"channel":0,"num_words":7,"start":28.859999,"end":31.919998},{"sentences":[{"text":"Ali.","start":33.989998,"end":34.489998,"sentiment":"neutral","sentiment_score":0.03280792012810707},{"text":"And your name, please?","start":34.71,"end":35.93,"sentiment":"neutral","sentiment_score":0.023639886640012264}],"sentiment":"neutral","sentiment_score":0.025473493337631225,"channel":1,"num_words":5,"start":33.989998,"end":35.93},{"sentences":[{"text":"Mary","start":36.78,"end":37.28,"sentiment":"neutral","sentiment_score":0.0230366550385952}],"sentiment":"neutral","sentiment_score":0.0230366550385952,"channel":0,"num_words":1,"start":36.78,"end":37.28},{"sentences":[{"text":"Mary, your best phone number?","start":39.989998,"end":41.37,"sentiment":"neutral","sentiment_score":0.019087558425962926}],"sentiment":"neutral","sentiment_score":0.019087558425962926,"channel":1,"num_words":5,"start":39.989998,"end":41.37},{"sentences":[{"text":"046935151.","start":43.135002,"end":49.475,"sentiment":"neutral","sentiment_score":0.01075372751802206}],"sentiment":"neutral","sentiment_score":0.01075372751802206,"channel":0,"num_words":1,"start":43.135002,"end":49.475},{"sentences":[{"text":"046935151.","start":55.5,"end":58.64,"sentiment":"neutral","sentiment_score":0.010270449332892896}],"sentiment":"neutral","sentiment_score":0.010270449332892896,"channel":1,"num_words":1,"start":55.5,"end":58.64},{"sentences":[{"text":"That's right.","start":59.27,"end":60.170002,"sentiment":"neutral","sentiment_score":0.06389446184039116}],"sentiment":"neutral","sentiment_score":0.06389446184039116,"channel":0,"num_words":2,"start":59.27,"end":60.170002},{"sentences":[{"text":"Mary, those are nine digits.","start":61.019997,"end":62.399998,"sentiment":"neutral","sentiment_score":0.022258077934384345},{"text":"Are you missing an extra one?","start":62.46,"end":64.0,"sentiment":"neutral","sentiment_score":-0.03256676128755013}],"sentiment":"neutral","sentiment_score":-0.00764637982303446,"channel":1,"num_words":11,"start":61.019997,"end":64.0},{"sentences":[{"text":"Oh, 0469365151.","start":64.630005,"end":69.61,"sentiment":"neutral","sentiment_score":0.004521199036389589}],"sentiment":"neutral","sentiment_score":0.004521199036389589,"channel":0,"num_words":2,"start":64.630005,"end":69.61},{"sentences":[{"text":"Alright.","start":70.375,"end":70.695,"sentiment":"neutral","sentiment_score":0.0337415412068367},{"text":"65151.","start":70.695,"end":72.134995,"sentiment":"neutral","sentiment_score":0.03739543631672859},{"text":"Thanks.","start":72.134995,"end":72.375,"sentiment":"neutral","sentiment_score":0.23115408420562744},{"text":"And this is for Mansoor Ali?","start":72.375,"end":74.475,"sentiment":"neutral","sentiment_score":0.09453750774264336}],"sentiment":"neutral","sentiment_score":0.09661290090945032,"channel":1,"num_words":9,"start":70.375,"end":74.475},{"sentences":[{"text":"Yes.","start":75.305,"end":75.805,"sentiment":"neutral","sentiment_score":0.035703472793102264},{"text":"Is","start":76.025,"end":76.265,"sentiment":"neutral","sentiment_score":0.01847874186933041}],"sentiment":"neutral","sentiment_score":0.027091107331216335,"channel":0,"num_words":2,"start":75.305,"end":76.265},{"sentences":[{"text":"What","start":76.215,"end":76.375,"sentiment":"neutral","sentiment_score":0.01576998457312584}],"sentiment":"neutral","sentiment_score":0.01576998457312584,"channel":1,"num_words":1,"start":76.215,"end":76.375},{"sentences":[{"text":"he","start":76.265,"end":76.505,"sentiment":"neutral","sentiment_score":0.022781189531087875}],"sentiment":"neutral","sentiment_score":0.022781189531087875,"channel":0,"num_words":1,"start":76.265,"end":76.505},{"sentences":[{"text":"is","start":76.375,"end":76.534996,"sentiment":"neutral","sentiment_score":0.01910389214754105}],"sentiment":"neutral","sentiment_score":0.01910389214754105,"channel":1,"num_words":1,"start":76.375,"end":76.534996},{"sentences":[{"text":"available?","start":76.505,"end":77.005,"sentiment":"neutral","sentiment_score":0.018511712551116943}],"sentiment":"neutral","sentiment_score":0.018511712551116943,"channel":0,"num_words":1,"start":76.505,"end":77.005},{"sentences":[{"text":"your email address?","start":76.534996,"end":77.59499,"sentiment":"neutral","sentiment_score":-0.0007823181028167406},{"text":"Sorry.","start":80.215,"end":80.534996,"sentiment":"neutral","sentiment_score":-0.15764352679252625},{"text":"I won't be able to mhmm.","start":80.534996,"end":82.55499,"sentiment":"neutral","sentiment_score":-0.22226493308941522}],"sentiment":"neutral","sentiment_score":-0.1493580079637468,"channel":1,"num_words":10,"start":76.534996,"end":82.55499},{"sentences":[{"text":"Go ahead.","start":83.72,"end":84.38,"sentiment":"neutral","sentiment_score":-0.07501775398850441}],"sentiment":"neutral","sentiment_score":-0.07501775398850441,"channel":0,"num_words":2,"start":83.72,"end":84.38},{"sentences":[{"text":"I don't have a line to transfer you, but I can take down your details and have months to return your call.","start":85.85,"end":90.65,"sentiment":"neutral","sentiment_score":-0.18701389973813837},{"text":"I just need your email, please.","start":90.65,"end":92.19,"sentiment":"neutral","sentiment_score":-0.063319926460584}],"sentiment":"neutral","sentiment_score":-0.16050804832151958,"channel":1,"num_words":28,"start":85.85,"end":92.19},{"sentences":[{"text":"Oh, it's mary@vigilance.ai.","start":92.68,"end":99.675,"sentiment":"neutral","sentiment_score":0.023244693875312805}],"sentiment":"neutral","sentiment_score":0.023244693875312805,"channel":0,"num_words":3,"start":92.68,"end":99.675},{"sentences":[{"text":"Is that v I g I l e n c e?","start":101.585,"end":104.725,"sentiment":"neutral","sentiment_score":0.001702151218937202}],"sentiment":"neutral","sentiment_score":0.001702151218937202,"channel":1,"num_words":11,"start":101.585,"end":104.725},{"sentences":[{"text":"L e n s e.","start":105.33501,"end":107.035,"sentiment":"neutral","sentiment_score":-0.0048120803199708465}],"sentiment":"neutral","sentiment_score":-0.0048120803199708465,"channel":0,"num_words":5,"start":105.33501,"end":107.035},{"sentences":[{"text":"S e, vigilance dot a I?","start":107.265,"end":109.524994,"sentiment":"neutral","sentiment_score":0.015576334903016686}],"sentiment":"neutral","sentiment_score":0.015576334903016686,"channel":1,"num_words":6,"start":107.265,"end":109.524994},{"sentences":[{"text":"That's","start":110.34894,"end":110.84894,"sentiment":"neutral","sentiment_score":0.1340787708759308}],"sentiment":"neutral","sentiment_score":0.1340787708759308,"channel":0,"num_words":1,"start":110.34894,"end":110.84894},{"sentences":[{"text":"Alright.","start":111.228935,"end":111.46893,"sentiment":"neutral","sentiment_score":0.23242592811584473},{"text":"Thanks.","start":111.46893,"end":111.78893,"sentiment":"positive","sentiment_score":0.47849369049072266},{"text":"I'll forward this over to our department representative for","start":111.78893,"end":113.868935,"sentiment":"neutral","sentiment_score":0.2872345662779278}],"sentiment":"neutral","sentiment_score":0.2996391559189016,"channel":1,"num_words":11,"start":111.228935,"end":113.868935},{"sentences":[{"text":"right.","start":113.70894,"end":114.20894,"sentiment":"neutral","sentiment_score":0.25976988673210144}],"sentiment":"neutral","sentiment_score":0.25976988673210144,"channel":0,"num_words":1,"start":113.70894,"end":114.20894},{"sentences":[{"text":"processing.","start":113.868935,"end":114.368935,"sentiment":"neutral","sentiment_score":0.22037166357040405},{"text":"Cheers.","start":114.508934,"end":115.008934,"sentiment":"neutral","sentiment_score":0.3098556399345398}],"sentiment":"neutral","sentiment_score":0.2651136517524719,"channel":1,"num_words":2,"start":113.868935,"end":115.008934}]},"summary":{"result":"success","short":"The customer is on hold and waiting for Mansoor Ali. The agent asks for the customer's email address and says they will have the department representative call the customer back. The agent takes down the customer's details and promises to have the department representative call them back."},"intents":{"segments":[{"text":"I don't have a line to transfer you, but I can take down your details and have months to return your call. I just need your email, please.","start_word":94,"end_word":121,"intents":[{"intent":"Transfer call","confidence_score":0.32638088},{"intent":"Transfer call","confidence_score":0.011380305}]},{"text":"I'll forward this over to our department representative for right. processing.","start_word":150,"end_word":160,"intents":[{"intent":"Forward request","confidence_score":0.027760394}]}]},"sentiments":{"segments":[{"text":"Thanks for holding. Your call has progressed in the queue. We'll be with you shortly. Yes. Good morning.","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.48080673813819885},{"text":"I'm looking for Mansoor Ali. Monsour Ali, m o n s o u r? M a n s o o r. Ali. And your name, please? Mary Mary, your best phone number? 046935151. 046935151. That's right. Mary, those are nine digits. Are you missing an extra one? Oh, 0469365151. Alright. 65151. Thanks. And this is for Mansoor Ali? Yes. Is What he is available? your email address? Sorry. I won't be able to mhmm. Go ahead. I don't have a line to transfer you, but I can take down your details and have months to return your call. I just need your email, please. Oh, it's mary@vigilance.ai. Is that v I g I l e n c e? L e n s e. S e, vigilance dot a I? That's Alright.","start_word":18,"end_word":148,"sentiment":"neutral","sentiment_score":-0.0019152156310155988},{"text":"Thanks.","start_word":149,"end_word":149,"sentiment":"positive","sentiment_score":0.47849369049072266},{"text":"I'll forward this over to our department representative for right. processing.","start_word":150,"end_word":160,"sentiment":"neutral","sentiment_score":0.2759363651275635},{"text":"Cheers.","start_word":161,"end_word":161,"sentiment":"positive","sentiment_score":0.4133910834789276}],"average":{"sentiment":"neutral","sentiment_score":0.06365236076148781}}}}