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darling. Yep. No. Just transfer him. I got his email while I was out, and I was gonna give him a call once I step back in the office, but pop him through.\n\nYeah. Nah. Nah. Just do it. Yep.\n\nI know. That's okay. Just Yeah. Positive. Hi, Rodney.\n\nHow are you going? That's good. Sorry. I got your email. I was just in a meeting.\n\nK. You would like me to don't forget. It still takes minimum to get the money. You want me to yep. Okay.\n\nOkay. Yes. Okay. Okay. I will place the sell downs for now today.\n\nI will send I will get, like, the withdrawal forms and all the rest of it sent out today. So that way, we can all basically get it done. You can't sign the forms until tomorrow, but but I can place the cell down today and get that all at least moving along. Okay? Tomorrow anytime is fine.\n\nSo even if you wake up first thing in the morning and you sign it tomorrow, it's not gonna matter if you sign it in the AM or the PM. It all means the same thing. But just on the day. Yep. Okay.\n\nAbsolutely. I will get it all processed today. Okay. No stress. You'll have a couple emails from me soon.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, darling.","start":1.12,"end":2.02,"sentiment":"positive","sentiment_score":0.34828653931617737},{"text":"Yep.","start":12.16,"end":12.66,"sentiment":"neutral","sentiment_score":0.022787071764469147},{"text":"No.","start":16.495,"end":16.735,"sentiment":"neutral","sentiment_score":-0.07571787387132645},{"text":"Just transfer him.","start":16.735,"end":17.335,"sentiment":"neutral","sentiment_score":-0.08521544933319092},{"text":"I got his email while I was out, and I was gonna give him a call once I step back in the office, but pop him 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I have Rodney Richardson on the phone. He said I would like to speak with Larissa. I've got an answer regarding my superannuation, if that makes any sense. Okay. You'd like him transferred, or I can book him in? Okay. Alright. So did you want me to transfer it, go back to him so it's not attended, and then blind it so you got the recording? Just do it because this is attended. Okay. Alright. You sure? Alright. 321. You have Rodney. Very well. Thank you, mate. Very well. Yeah. No. That that's alright. Mate, I'm I I'm losing super. So, mate, I'm I've I've made a decision. I'm gonna cease work tomorrow. Yeah. Yeah. If if if if dude, I know it takes two weeks before it enters the bank. I know that. Yes. That's fine. But yeah. Look. I I watched me super just slightly decline and and I because I know it's I know it's to do with what's going on. I don't wanna lose anymore because it's gonna take too long to to even make it up and well, and I won't make it up. So so what I'm going to do is my I'm telling you that my last day of work will be tomorrow. Yes. Yes. No. Correct. Yep. Thank you. Yep. Thank you very much, mate. Let me so I'm not going to sign the forms until I finish work tomorrow. Right. Right. Okay. No worries. No worries. Yep. Yep. No. That's I've I've yeah. I've been talking down to Marie and and yeah. Look. It's it's that's that's gonna be it for us. Alright, mate. No worries, Drew. I appreciate that. Thank you very much, Larissa. No worries. Thank you, mate. Bye bye, 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I have Rodney Richardson on the phone. He said I would like to speak with Larissa. I've got an answer regarding my superannuation, if that makes any sense. Okay.\n\nYou'd like him transferred, or I can book him in? Okay. Alright. So did you want me to transfer it, go back to him so it's not attended, and then blind it so you got the recording? Just do it because this is attended.\n\nOkay. Alright. You sure? Alright. 321.\n\nYou have Rodney. Very well. Thank you, mate. Very well. Yeah.\n\nNo. That that's alright. Mate, I'm I I'm losing super. So, mate, I'm I've I've made a decision. I'm gonna cease work tomorrow.\n\nYeah. Yeah. If if if if dude, I know it takes two weeks before it enters the bank. I know that. Yes.\n\nThat's fine. But yeah. Look. I I watched me super just slightly decline and and I because I know it's I know it's to do with what's going on. 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Larissa.","start":164.76,"end":166.14,"sentiment":"positive","sentiment_score":0.6005321145057678},{"text":"No worries.","start":169.88,"end":170.36,"sentiment":"positive","sentiment_score":0.4816122502088547},{"text":"Thank you, mate.","start":170.36,"end":170.92,"sentiment":"positive","sentiment_score":0.7955657641092936},{"text":"Bye bye, mate.","start":170.92,"end":171.74,"sentiment":"positive","sentiment_score":0.3751075764497121}],"sentiment":"positive","sentiment_score":0.5752234688171973,"num_words":13,"start":164.76,"end":171.74}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, darling.\n\nChannel 1: Hello. I have Rodney Richardson on the phone. He said I would like to speak with Larissa. I've got an answer regarding my superannuation, if that makes any sense.\n\nChannel 0: Yep.\n\nChannel 1: Okay. You'd like him transferred, or I can book him\n\nChannel 0: No. Just transfer him. I got his email while I was out, and I was gonna give him a call once I step back in the office, but\n\nChannel 1: in?\n\nChannel 0: pop\n\nChannel 1: Okay.\n\nChannel 0: him through.\n\nChannel 1: Alright. So did you want me to transfer it, go back to him\n\nChannel 0: Yeah.\n\nChannel 1: so it's not attended, and then blind it so you got the recording?\n\nChannel 0: Nah. Nah. Just do it.\n\nChannel 1: Just do it because this is\n\nChannel 0: Yep.\n\nChannel 1: attended.\n\nChannel 0: I know. That's okay.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Just\n\nChannel 1: You sure?\n\nChannel 0: Yeah. Positive.\n\nChannel 1: Alright. 321. You have Rodney.\n\nChannel 0: Hi, Rodney. How are you going?\n\nChannel 1: Very well. Thank you, mate. Very well.\n\nChannel 0: That's good. Sorry. I got your email. I was just in a meeting.\n\nChannel 1: Yeah. No. That that's alright. Mate, I'm I I'm losing super. So, mate, I'm I've I've made a decision.\n\nI'm gonna cease work tomorrow.\n\nChannel 0: K. You would like me to don't forget. It still takes minimum to get the money.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: You want\n\nChannel 1: If\n\nChannel 0: me to\n\nChannel 1: if if if dude, I know it takes two weeks before it\n\nChannel 0: yep.\n\nChannel 1: enters the bank. I know\n\nChannel 0: Okay.\n\nChannel 1: that. Yes.\n\nChannel 0: Okay.\n\nChannel 1: That's fine. But yeah. Look. I I watched me super just slightly decline and and I because I know it's I know it's to do with what's going on.\n\nChannel 0: Yes.\n\nChannel 1: I don't wanna lose anymore because it's gonna take too long to to even make it up and well, and I won't make it up.\n\nChannel 0: Okay.\n\nChannel 1: So so what I'm going to do is my I'm telling you that my last day of work will be tomorrow.\n\nChannel 0: Okay. I will place the sell downs for now today. I will\n\nChannel 1: Yes.\n\nChannel 0: send I will get, like, the withdrawal forms and all the rest of it sent out today. So that way, we can all basically get it done. You can't sign the forms until tomorrow,\n\nChannel 1: Yes. No. Correct.\n\nChannel 0: but but I can place the cell down today and get that all at least moving along.\n\nChannel 1: Yep.\n\nChannel 0: Okay?\n\nChannel 1: Thank you. Yep. Thank you very much, mate. Let me so I'm not going to sign the forms until I finish work tomorrow.\n\nChannel 0: Tomorrow anytime is fine. So even if you wake up first thing in the morning and you sign it tomorrow, it's not\n\nChannel 1: Right.\n\nChannel 0: gonna matter if you sign it in the AM or the PM. It all means the same thing.\n\nChannel 1: Right. Okay.\n\nChannel 0: But\n\nChannel 1: No\n\nChannel 0: just\n\nChannel 1: worries. No\n\nChannel 0: on the\n\nChannel 1: worries.\n\nChannel 0: day.\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: Yep. No. That's I've I've yeah. I've been talking down to Marie and and yeah. Look.\n\nIt's it's that's that's gonna be it for us. Alright, mate.\n\nChannel 0: Okay. Absolutely. I will get it all processed today.\n\nChannel 1: No worries, Drew. I appreciate that. Thank you very much, Larissa.\n\nChannel 0: Okay. No stress. You'll have a couple emails from me soon.\n\nChannel 1: No worries. Thank you, mate. Bye bye, mate.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello, darling.","start":1.12,"end":2.02,"sentiment":"positive","sentiment_score":0.34828653931617737}],"sentiment":"positive","sentiment_score":0.34828653931617737,"channel":0,"num_words":2,"start":1.12,"end":2.02},{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.0643899142742157},{"text":"I have Rodney Richardson on the phone.","start":3.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.05158220923372677},{"text":"He said I would like to speak with Larissa.","start":5.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.0330608267751005},{"text":"I've got an answer regarding my superannuation, if that makes any 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well, and I won't make it up.","start":87.98,"end":93.765,"sentiment":"negative","sentiment_score":-0.4308647656440735}],"sentiment":"negative","sentiment_score":-0.4308647656440735,"channel":1,"num_words":25,"start":87.98,"end":93.765},{"sentences":[{"text":"Okay.","start":94.66,"end":95.16,"sentiment":"neutral","sentiment_score":-0.04123810306191445}],"sentiment":"neutral","sentiment_score":-0.04123810306191445,"channel":0,"num_words":1,"start":94.66,"end":95.16},{"sentences":[{"text":"So so what I'm going to do is my I'm telling you that my last day of work will be tomorrow.","start":95.604996,"end":103.465,"sentiment":"neutral","sentiment_score":0.026622513697172206}],"sentiment":"neutral","sentiment_score":0.026622513697172206,"channel":1,"num_words":21,"start":95.604996,"end":103.465},{"sentences":[{"text":"Okay.","start":104.345,"end":104.845,"sentiment":"neutral","sentiment_score":0.08944877982139587},{"text":"I will place the sell downs for now 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tomorrow,","start":118.01,"end":120.11,"sentiment":"neutral","sentiment_score":0.008170732696141516}],"sentiment":"neutral","sentiment_score":0.16979056558407404,"channel":0,"num_words":34,"start":110.170006,"end":120.11},{"sentences":[{"text":"Yes.","start":120.850006,"end":121.090004,"sentiment":"neutral","sentiment_score":0.027478601783514023},{"text":"No.","start":121.090004,"end":121.490005,"sentiment":"neutral","sentiment_score":-0.010674389079213142},{"text":"Correct.","start":121.490005,"end":121.990005,"sentiment":"neutral","sentiment_score":0.032297082245349884}],"sentiment":"neutral","sentiment_score":0.016367098316550255,"channel":1,"num_words":3,"start":120.850006,"end":121.990005},{"sentences":[{"text":"but but I can place the cell down today and get that all at least moving along.","start":121.53,"end":126.854996,"sentiment":"neutral","sentiment_score":0.0802631919436595}],"sentiment":"neutral","sentiment_score":0.0802631919436595,"channel":0,"num_words":17,"start":121.53,"end":126.854996},{"sentences":[{"text":"Yep.","start":127.454994,"end":127.774994,"sentiment":"neutral","sentiment_score":0.08274545520544052}],"sentiment":"neutral","sentiment_score":0.08274545520544052,"channel":1,"num_words":1,"start":127.454994,"end":127.774994},{"sentences":[{"text":"Okay?","start":127.475,"end":127.975,"sentiment":"neutral","sentiment_score":0.0928189381957054}],"sentiment":"neutral","sentiment_score":0.0928189381957054,"channel":0,"num_words":1,"start":127.475,"end":127.975},{"sentences":[{"text":"Thank you.","start":127.774994,"end":128.415,"sentiment":"neutral","sentiment_score":0.3173442482948303},{"text":"Yep.","start":128.415,"end":128.735,"sentiment":"neutral","sentiment_score":0.14742577075958252},{"text":"Thank you very much, mate.","start":128.735,"end":129.855,"sentiment":"positive","sentiment_score":0.41699633598327634},{"text":"Let me so I'm not going to sign the forms until I finish work tomorrow.","start":129.855,"end":134.83499,"sentiment":"neutral","sentiment_score":-0.029916164403160413}],"sentiment":"neutral","sentiment_score":0.1051458035312269,"channel":1,"num_words":23,"start":127.774994,"end":134.83499},{"sentences":[{"text":"Tomorrow anytime is fine.","start":136.14,"end":137.34,"sentiment":"neutral","sentiment_score":0.012423884123563766},{"text":"So even if you wake up first thing in the morning and you sign it tomorrow, it's not","start":137.34,"end":140.7,"sentiment":"neutral","sentiment_score":-0.11111100183592902}],"sentiment":"neutral","sentiment_score":-0.08865011347965761,"channel":0,"num_words":22,"start":136.14,"end":140.7},{"sentences":[{"text":"Right.","start":140.59999,"end":141.09999,"sentiment":"neutral","sentiment_score":-0.06355585902929306}],"sentiment":"neutral","sentiment_score":-0.06355585902929306,"channel":1,"num_words":1,"start":140.59999,"end":141.09999},{"sentences":[{"text":"gonna matter if you sign it in the AM or the PM.","start":140.7,"end":142.78,"sentiment":"neutral","sentiment_score":-0.05639278485129277},{"text":"It all means the same 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the","start":146.22,"end":146.54,"sentiment":"neutral","sentiment_score":-0.03640199452638626}],"sentiment":"neutral","sentiment_score":-0.03640199452638626,"channel":0,"num_words":2,"start":146.22,"end":146.54},{"sentences":[{"text":"worries.","start":146.44,"end":146.84,"sentiment":"neutral","sentiment_score":-0.02168487198650837}],"sentiment":"neutral","sentiment_score":-0.02168487198650837,"channel":1,"num_words":1,"start":146.44,"end":146.84},{"sentences":[{"text":"day.","start":146.54,"end":146.93999,"sentiment":"neutral","sentiment_score":0.01131368800997734}],"sentiment":"neutral","sentiment_score":0.01131368800997734,"channel":0,"num_words":1,"start":146.54,"end":146.93999},{"sentences":[{"text":"Yep.","start":146.84,"end":147.34,"sentiment":"neutral","sentiment_score":0.04261580109596253}],"sentiment":"neutral","sentiment_score":0.04261580109596253,"channel":1,"num_words":1,"start":146.84,"end":147.34},{"sentences":[{"text":"Yep.","start":146.93999,"end":147.43999,"sentiment":"neutral","sentiment_score":0.047887228429317474}],"sentiment":"neutral","sentiment_score":0.047887228429317474,"channel":0,"num_words":1,"start":146.93999,"end":147.43999},{"sentences":[{"text":"Yep.","start":148.055,"end":148.455,"sentiment":"neutral","sentiment_score":0.045204829424619675},{"text":"No.","start":148.455,"end":148.69499,"sentiment":"neutral","sentiment_score":-0.006776086986064911},{"text":"That's I've I've yeah.","start":148.69499,"end":150.135,"sentiment":"neutral","sentiment_score":-0.01903745625168085},{"text":"I've been talking down to Marie and and yeah.","start":150.135,"end":152.61499,"sentiment":"neutral","sentiment_score":0.0012454510562949711},{"text":"Look.","start":152.61499,"end":152.855,"sentiment":"neutral","sentiment_score":0.045078471302986145}],"sentiment":"neutral","sentiment_score":0.0011604030150920153,"channel":1,"num_words":16,"start":148.055,"end":152.855},{"sentences":[{"text":"It's it's that's that's gonna be it for us.","start":152.855,"end":155.995,"sentiment":"neutral","sentiment_score":0.060997933563258916},{"text":"Alright, 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Larissa.","start":164.76,"end":166.14,"sentiment":"positive","sentiment_score":0.6005321145057678}],"sentiment":"positive","sentiment_score":0.5218059095469388,"channel":1,"num_words":11,"start":163.16,"end":166.14},{"sentences":[{"text":"Okay.","start":166.90999,"end":167.23,"sentiment":"neutral","sentiment_score":0.2504007816314697},{"text":"No stress.","start":167.23,"end":167.87,"sentiment":"neutral","sentiment_score":0.15648461878299713},{"text":"You'll have a couple emails from me soon.","start":167.87,"end":169.65,"sentiment":"positive","sentiment_score":0.38709746673703194}],"sentiment":"neutral","sentiment_score":0.3327408866448836,"channel":0,"num_words":11,"start":166.90999,"end":169.65},{"sentences":[{"text":"No worries.","start":169.88,"end":170.36,"sentiment":"positive","sentiment_score":0.4816122502088547},{"text":"Thank you, mate.","start":170.36,"end":170.92,"sentiment":"positive","sentiment_score":0.7955657641092936},{"text":"Bye bye, mate.","start":170.92,"end":171.74,"sentiment":"positive","sentiment_score":0.3751075764497121}],"sentiment":"positive","sentiment_score":0.5594055652618408,"channel":1,"num_words":8,"start":169.88,"end":171.74},{"sentences":[{"text":"Bye.","start":172.26999,"end":172.76999,"sentiment":"neutral","sentiment_score":-0.09942890703678132}],"sentiment":"neutral","sentiment_score":-0.09942890703678132,"channel":0,"num_words":1,"start":172.26999,"end":172.76999}]},"summary":{"result":"success","short":"A customer named Rodney called and spoke with an agent named Larissa regarding his superann chronic form. He decided to transfer his information to Larissa and sent the necessary forms to her. He also informed her that he will not be signing the forms until he finishes work the next day."},"intents":{"segments":[{"text":"I have Rodney Richardson on the phone. He said I would like to speak with Larissa. I've got an answer regarding my superannuation, if that makes any sense. Yep. Okay.","start_word":3,"end_word":32,"intents":[{"intent":"Speak with larissa","confidence_score":0.2837657}]},{"text":"Just transfer him. I got his email while I was out, and I was gonna give him a call once I step back in the office, but in? pop Okay. him through.","start_word":43,"end_word":74,"intents":[{"intent":"Transfer call","confidence_score":0.42356944}]},{"text":"him so it's not attended, and then blind it so you got the recording? Nah.","start_word":88,"end_word":102,"intents":[{"intent":"Attend meeting","confidence_score":0.14088248}]},{"text":"Mate, I'm I I'm losing super. So, mate, I'm I've I've made a decision. I'm gonna cease work tomorrow. K.","start_word":162,"end_word":181,"intents":[{"intent":"Make decision","confidence_score":0.30910528}]},{"text":"You would like me to don't forget. It still takes minimum to get the money. Yeah. Yeah.","start_word":182,"end_word":198,"intents":[{"intent":"Pay for retirement","confidence_score":0.00082608877}]},{"text":"I will place the sell downs for now today. I will Yes.","start_word":304,"end_word":315,"intents":[{"intent":"Place sell downs","confidence_score":0.5613841}]},{"text":"send I will get, like, the withdrawal forms and all the rest of it sent out today. So that way, we can all basically get it done. You can't sign the forms until tomorrow, Yes.","start_word":316,"end_word":350,"intents":[{"intent":"Complete withdrawal forms","confidence_score":0.047210846}]}]},"sentiments":{"segments":[{"text":"Hello, darling.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.35368484258651733},{"text":"Hello. I have Rodney Richardson on the phone. He said I would like to speak with Larissa. I've got an answer regarding my superannuation, if that makes any sense. Yep. Okay. You'd like him transferred, or I can book him No. Just transfer him. I got his email while I was out, and I was gonna give him a call once I step back in the office, but in? pop Okay. him through. Alright. So did you want me to transfer it, go back to Yeah. him so it's not attended, and then blind it so you got the recording? Nah. Nah. Just do it. Just do it because this is Yep. attended. I know. That's okay. Okay. Alright. Just You sure? Yeah. Positive. Alright. 321. You have Rodney. Hi, Rodney. How are you going?","start_word":2,"end_word":136,"sentiment":"neutral","sentiment_score":0.013458394445478916},{"text":"Very well. Thank you, mate. Very well. That's good.","start_word":137,"end_word":145,"sentiment":"positive","sentiment_score":0.4903161823749542},{"text":"Sorry. I got your email. I was just in a meeting. Yeah. No. That that's alright.","start_word":146,"end_word":161,"sentiment":"neutral","sentiment_score":-0.12661248445510864},{"text":"Mate, I'm I I'm losing super.","start_word":162,"end_word":167,"sentiment":"negative","sentiment_score":-0.4326928555965424},{"text":"So, mate, I'm I've I've made a decision.","start_word":168,"end_word":175,"sentiment":"neutral","sentiment_score":-0.28359875082969666},{"text":"I'm gonna cease work tomorrow.","start_word":176,"end_word":180,"sentiment":"negative","sentiment_score":-0.3372265696525574},{"text":"K. You would like me to don't forget. It still takes minimum to get the money. Yeah. Yeah. You want If me to if if if dude, I know it takes two weeks before it yep. enters the bank. I know Okay. that. Yes. Okay. That's fine. But yeah. Look.","start_word":181,"end_word":230,"sentiment":"neutral","sentiment_score":-0.07892557978630066},{"text":"I I watched me super just slightly decline and and I because I know it's I know it's to do with what's going on.","start_word":231,"end_word":254,"sentiment":"negative","sentiment_score":-0.35867685079574585},{"text":"Yes.","start_word":255,"end_word":255,"sentiment":"neutral","sentiment_score":-0.3081015944480896},{"text":"I don't wanna lose anymore because it's gonna take too long to to even make it up and well, and I won't make it up.","start_word":256,"end_word":280,"sentiment":"negative","sentiment_score":-0.4301079511642456},{"text":"Okay. So so what I'm going to do is my I'm telling you that my last day of work will be tomorrow. Okay. I will place the sell downs for now today. I will Yes. send I will get, like, the withdrawal forms and all the rest of it sent out today. So that way, we can all basically get it done. You can't sign the forms until tomorrow, Yes. No. Correct. but but I can place the cell down today and get that all at least moving along. Yep. Okay? Thank you. Yep.","start_word":281,"end_word":374,"sentiment":"neutral","sentiment_score":0.10278362035751344},{"text":"Thank you very much, mate.","start_word":375,"end_word":379,"sentiment":"positive","sentiment_score":0.4121045172214508},{"text":"Let me so I'm not going to sign the forms until I finish work tomorrow. Tomorrow anytime is fine. So even if you wake up first thing in the morning and you sign it tomorrow, it's not Right. gonna matter if you sign it in the AM or the PM. It all means the same thing. Right. Okay. But No just worries. No on the worries. day. Yep. Yep. Yep. No. That's I've I've yeah. I've been talking down to Marie and and yeah. Look. It's it's that's that's gonna be it for us. Alright, mate. Okay.","start_word":380,"end_word":476,"sentiment":"neutral","sentiment_score":-0.010766638442873957},{"text":"Absolutely. I will get it all processed today. No worries, Drew. I appreciate that. Thank you very much, Larissa.","start_word":477,"end_word":495,"sentiment":"positive","sentiment_score":0.4589109420776367},{"text":"Okay. No stress.","start_word":496,"end_word":498,"sentiment":"neutral","sentiment_score":0.21575713157653809},{"text":"You'll have a couple emails from me soon. No worries. Thank you, mate. Bye bye, mate.","start_word":499,"end_word":514,"sentiment":"positive","sentiment_score":0.4767738878726959},{"text":"Bye.","start_word":515,"end_word":515,"sentiment":"neutral","sentiment_score":0.2528308629989624}],"average":{"sentiment":"neutral","sentiment_score":0.006828344406620149}}}}