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Actually, myself from the office, and I have a account with the ACL, and I have a Indian SIM card. Okay. Okay, Madison. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.10526948422193529},{"text":"Actually, myself from the office, and I have a account with the ACL, and I have a Indian SIM card.","start":6.96,"end":13.38,"sentiment":"neutral","sentiment_score":-0.0017893288983032106},{"text":"Okay.","start":26.195,"end":26.695,"sentiment":"neutral","sentiment_score":-0.02991024404764175},{"text":"Okay, Madison.","start":37.47,"end":38.21,"sentiment":"neutral","sentiment_score":0.08099930360913277},{"text":"Thank you.","start":38.27,"end":39.01,"sentiment":"positive","sentiment_score":0.3551829755306244}],"sentiment":"neutral","sentiment_score":0.035074508480297834,"num_words":26,"start":6.24,"end":39.01}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Total accounts. How may I help you today?\n\nChannel 1: Yes. Actually, myself from the office, and I have a account with the ACL, and I have a Indian SIM card.\n\nChannel 0: Oh, I'm sorry. You have reached phone numb wrong phone number. We cannot cater any other phone number aside without Australian phone number. We are a\n\nChannel 1: Okay.\n\nChannel 0: Internet service provider and a mobile plan services. Is. So above your Indian phone number, you still need to contact your local network, which is IRTAL India.\n\nChannel 1: Okay, Madison. Thank you.\n\nChannel 0: Alright. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3633888363838196},{"text":"Good afternoon.","start":1.4399999,"end":2.1599998,"sentiment":"positive","sentiment_score":0.5590086877346039},{"text":"Thank you so much for calling your Total accounts.","start":2.1599998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.7759646839565701},{"text":"How may I help you today?","start":4.3199997,"end":5.54,"sentiment":"positive","sentiment_score":0.6332672735055288}],"sentiment":"positive","sentiment_score":0.6813717782497406,"channel":0,"num_words":18,"start":1.12,"end":5.54},{"sentences":[{"text":"Yes.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.10526948422193529},{"text":"Actually, myself from the office, and I have a account with the ACL, and I have a Indian SIM card.","start":6.96,"end":13.38,"sentiment":"neutral","sentiment_score":-0.0017893288983032106}],"sentiment":"neutral","sentiment_score":0.0033087098217081455,"channel":1,"num_words":21,"start":6.24,"end":13.38},{"sentences":[{"text":"Oh, I'm sorry.","start":16.245,"end":16.965,"sentiment":"neutral","sentiment_score":-0.1665441244840622},{"text":"You have reached phone numb wrong phone number.","start":16.965,"end":19.545,"sentiment":"negative","sentiment_score":-0.40642769262194633},{"text":"We cannot cater any other phone number aside without Australian phone number.","start":20.405,"end":25.065,"sentiment":"neutral","sentiment_score":-0.2741276261707147},{"text":"We are a","start":25.685001,"end":26.485,"sentiment":"neutral","sentiment_score":-0.03561382802824179}],"sentiment":"neutral","sentiment_score":-0.2749010350985023,"channel":0,"num_words":26,"start":16.245,"end":26.485},{"sentences":[{"text":"Okay.","start":26.195,"end":26.695,"sentiment":"neutral","sentiment_score":-0.02991024404764175}],"sentiment":"neutral","sentiment_score":-0.02991024404764175,"channel":1,"num_words":1,"start":26.195,"end":26.695},{"sentences":[{"text":"Internet service provider and a mobile plan services.","start":26.485,"end":29.61,"sentiment":"neutral","sentiment_score":-0.04134037625044584},{"text":"Is.","start":29.61,"end":29.85,"sentiment":"neutral","sentiment_score":-0.0430714450776577},{"text":"So above your Indian phone number, you still need to contact your local network, which is IRTAL India.","start":29.85,"end":36.59,"sentiment":"neutral","sentiment_score":-0.07354461422397031}],"sentiment":"neutral","sentiment_score":-0.06287398189306259,"channel":0,"num_words":27,"start":26.485,"end":36.59},{"sentences":[{"text":"Okay, Madison.","start":37.47,"end":38.21,"sentiment":"neutral","sentiment_score":0.08099930360913277},{"text":"Thank you.","start":38.27,"end":39.01,"sentiment":"positive","sentiment_score":0.3551829755306244}],"sentiment":"neutral","sentiment_score":0.21809113956987858,"channel":1,"num_words":4,"start":37.47,"end":39.01},{"sentences":[{"text":"Alright.","start":39.05,"end":39.53,"sentiment":"neutral","sentiment_score":0.24686168134212497},{"text":"Thank you.","start":39.53,"end":40.09,"sentiment":"positive","sentiment_score":0.43317022919654846},{"text":"Bye bye.","start":40.09,"end":40.53594,"sentiment":"neutral","sentiment_score":0.17535467445850372}],"sentiment":"neutral","sentiment_score":0.29278229773044584,"channel":0,"num_words":5,"start":39.05,"end":40.53594}]},"summary":{"result":"success","short":"The customer called Total accounts and spoke to an agent. The agent informed the customer that they cannot provide any other phone numbers aside from Australian ones and that they are a Okay Internet service provider and mobile plan provider. The agent also advised the customer to contact their local network, IRTAL India, to find out more information about their services."},"intents":{"segments":[{"text":"So above your Indian phone number, you still need to contact your local network, which is IRTAL India. Okay, Madison.","start_word":75,"end_word":94,"intents":[{"intent":"Contact network","confidence_score":0.08276329}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your Total accounts. How may I help you today?","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.6576997637748718},{"text":"Yes. Actually, myself from the office, and I have a account with the ACL, and I have a Indian SIM card. Oh, I'm sorry.","start_word":18,"end_word":41,"sentiment":"neutral","sentiment_score":-0.02731499075889587},{"text":"You have reached phone numb wrong phone number.","start_word":42,"end_word":49,"sentiment":"negative","sentiment_score":-0.4074018001556397},{"text":"We cannot cater any other phone number aside without Australian phone number. We are a Okay. Internet service provider and a mobile plan services. Is. So above your Indian phone number, you still need to contact your local network, which is IRTAL India. Okay, Madison. Thank you. Alright.","start_word":50,"end_word":97,"sentiment":"neutral","sentiment_score":-0.058174993842840195},{"text":"Thank you.","start_word":98,"end_word":99,"sentiment":"positive","sentiment_score":0.4132567644119262},{"text":"Bye bye.","start_word":100,"end_word":101,"sentiment":"neutral","sentiment_score":0.19715334475040436}],"average":{"sentiment":"neutral","sentiment_score":0.052456318492620765}}}}