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sorry.","start":28.65,"end":31.29,"sentiment":"neutral","sentiment_score":0.028152361822625},{"text":"06","start":31.29,"end":32.03,"sentiment":"neutral","sentiment_score":0.004298381507396698}],"sentiment":"neutral","sentiment_score":0.03305685822851956,"channel":1,"num_words":8,"start":27.93,"end":32.03},{"sentences":[{"text":"Mhmm.","start":32.82,"end":33.32,"sentiment":"neutral","sentiment_score":-0.005318605341017246}],"sentiment":"neutral","sentiment_score":-0.005318605341017246,"channel":0,"num_words":1,"start":32.82,"end":33.32},{"sentences":[{"text":"sorry.","start":33.61,"end":34.11,"sentiment":"neutral","sentiment_score":-0.04605293646454811},{"text":"Start 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our head office","start":46.515,"end":47.475002,"sentiment":"neutral","sentiment_score":0.11908125691115856}],"sentiment":"neutral","sentiment_score":0.11347030252218246,"channel":1,"num_words":5,"start":46.195,"end":47.475002},{"sentences":[{"text":"Alright.","start":47.165,"end":47.665,"sentiment":"neutral","sentiment_score":0.15825816988945007}],"sentiment":"neutral","sentiment_score":0.15825816988945007,"channel":0,"num_words":1,"start":47.165,"end":47.665},{"sentences":[{"text":"line.","start":47.475002,"end":47.715,"sentiment":"neutral","sentiment_score":0.1580357849597931},{"text":"You're welcome to try that one for them.","start":47.715,"end":49.495003,"sentiment":"positive","sentiment_score":0.3711747042834759}],"sentiment":"positive","sentiment_score":0.3474926021364,"channel":1,"num_words":9,"start":47.475002,"end":49.495003},{"sentences":[{"text":"Sure.","start":49.805,"end":50.305,"sentiment":"positive","sentiment_score":0.3844884335994721},{"text":"Thank you.","start":50.364998,"end":51.265,"sentiment":"positive","sentiment_score":0.5919657647609711}],"sentiment":"positive","sentiment_score":0.5228066543738047,"channel":0,"num_words":3,"start":49.805,"end":51.265},{"sentences":[{"text":"Have a lovely day.","start":51.315002,"end":52.375,"sentiment":"positive","sentiment_score":0.589533269405365}],"sentiment":"positive","sentiment_score":0.589533269405365,"channel":1,"num_words":4,"start":51.315002,"end":52.375}]},"summary":{"result":"success","short":"A representative from IT department at Solar Resource Recovery is trying to reach Jason Munford, but there is no one there under his name. The IT department representative provides the head office number for the caller to try and get in touch with. The call ends with the representative thanking the caller and wishing them a lovely day."},"intents":{"segments":[{"text":"You're speaking with Nicole. Yes, dear.","start_word":3,"end_word":8,"intents":[{"intent":"Confirm identity","confidence_score":0.003656671}]},{"text":"Their number is 04 oh, sorry. 06 Mhmm. sorry. Start again. 02 Mhmm. 6674 Mhmm. 7656. 7656.","start_word":52,"end_word":68,"intents":[{"intent":"Provide contact number","confidence_score":0.1757589}]},{"text":"You're welcome to try that one for them. Sure. Thank you.","start_word":76,"end_word":86,"intents":[{"intent":"Try solution","confidence_score":0.03964771}]}]},"sentiments":{"segments":[{"text":"Solar Resource Recovery. You're speaking with Nicole. Yes, dear. Good morning. I'm looking for Jason Munford. I don't believe there's anyone here at that workplace under that name. Jason from IT department. You're welcome to start calling our head office number. I can provide you with that if you'd like. Sure. Alrighty. Their number is 04 oh, sorry. 06 Mhmm. sorry. Start again. 02 Mhmm. 6674 Mhmm. 7656. 7656. Yep. That's our head office Alright. line.","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":0.027076898142695427},{"text":"You're welcome to try that one for them. Sure. Thank you. Have a lovely day.","start_word":76,"end_word":90,"sentiment":"positive","sentiment_score":0.47113367915153503}],"average":{"sentiment":"neutral","sentiment_score":0.08970028314834987}}}}