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James Santo Domingo or Santo Domingo. Okay. Now there has been some I don't know what the hell is going on out there with the some fiber breaks have been happening with the network, and some some of the buildings have been affected. I didn't think it'll affect yours. Let me just check something here. Well, it just it just started happening today. Right? Yeah. It's a real pain when it happens, unfortunately, but it is some sort of a fiber break. Also, they did a fiber thing yesterday, and I had another customer that called and had the same issues. So what I told that customer is just gather where the router is, not the box on the wall, the router. And at the back of the router, you got the power supply that plugs into it. Just pull that out for twenty minutes and then put it back in. She hasn't rang back, so it must have worked. Because is it Oh, for twenty minutes? Oh, okay. Okay. So you're offline now. What router are you using? Is it one of your ones or one of our ones? Another great question. I know. I know. I know. I'm having one of those days. From JB Hi Fi or something like that? Can you have a look at it? Just quickly give me the the number of it, the model number. And it what's it'll have a name and a model number on it. Hang on a sec. Let me just check. How long have you had that router for that one? Okay. So what model is it? R a x what else? The number nine. And does it have, like, a name on it or anything like that? NETGEAR. That one? NETGEAR? Was that it? Okay. One second. Well, the Netgear's are pretty good, unless it's the old AC before they I'm just checking it now. The okay. So that should be a Wi Fi six. Is that, like, does that, like, stand up, like, in a rectangular way, like a tower? Okay. So it's got a WAN port and all that. Yep. Yep. Yep. Yep. Yep. Yeah. And it's just been dropping out. Right? No. It's gotta be that fiber up update that everybody doing. Apparently, there's two things happening here. You got a network provider, which is Super Networks, and we provide the IP transit via that that tunnel. What I'm gonna have to do is just log a fault, and, hopefully, that'll get fixed up. And once we receive a reply, we'll let you know. If it comes back online do you have a laptop? Okay. Just bear with me for a second. That's smoking too much, mate. Yeah. That stopped smoking. So you've got a black box on the wall. Alright? Can you have a look at that box and tell me if the service light is on? Yeah. I mean, probably in the bedroom or something like that. It's a metallic box. That's the n NTD box. So I just wanna leave that what lights are on, and is the service light on? Is it flashing or solid? Okay. That's a no. It shouldn't no. It shouldn't flash. So there's alright. So that's so here we so it's like flash two seconds solid then flash again. Yeah? Okay. So can you unplug the power? Unplug the power from the black box. Just pull the I should have the same thing as the router. Pull the pull the power outside of the from the box and do the same to you around and just leave it off for about half an hour. I'll call you back. I'll call you back. Alright? Don't do nothing until I call you back. If you do anything, you're gonna do 20 push ups. Alright? No. No. I'm not. Listen. The surname is Santomingo. Where is that from? Mariano? Yes. You guys speak Italian. Yeah? Alright, James. Just yeah. Give me about half an hour. I'll call you back. Alright? Alright. Cheers, man. 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ATEL tech support. What's the address? Yeah. What else?\n\nOkay. Okay. Got it. What's the account holder's first name, if you don't mind me asking? The account holder's first name?\n\nJames. James Santo Domingo or Santo Domingo. Okay. Now there has been some I don't know what the hell is going on out there with the some fiber breaks have been happening with the network, and some some of the buildings have been affected. I didn't think it'll affect yours.\n\nLet me just check something here. Well, it just it just started happening today. Right? Yeah. It's a real pain when it happens, unfortunately, but it is some sort of a fiber break.\n\nAlso, they did a fiber thing yesterday, and I had another customer that called and had the same issues. So what I told that customer is just gather where the router is, not the box on the wall, the router. And at the back of the router, you got the power supply that plugs into it. Just pull that out for twenty minutes and then put it back in. She hasn't rang back, so it must have worked.\n\nBecause is it Oh, for twenty minutes? Oh, okay. Okay. So you're offline now. What router are you using?\n\nIs it one of your ones or one of our ones? Another great question. I know. I know. I know.\n\nI'm having one of those days. From JB Hi Fi or something like that? Can you have a look at it? Just quickly give me the the number of it, the model number. And it what's it'll have a name and a model number on it.\n\nHang on a sec. Let me just check. How long have you had that router for that one? Okay. So what model is it?\n\nR a x what else? The number nine. And does it have, like, a name on it or anything like that? NETGEAR. That one?\n\nNETGEAR? Was that it? Okay. One second. Well, the Netgear's are pretty good, unless it's the old AC before they I'm just checking it now.\n\nThe okay. So that should be a Wi Fi six. Is that, like, does that, like, stand up, like, in a rectangular way, like a tower? Okay. So it's got a WAN port and all that.\n\nYep. Yep. Yep. Yep. Yep.\n\nYeah. And it's just been dropping out. Right? No. It's gotta be that fiber up update that everybody doing.\n\nApparently, there's two things happening here. You got a network provider, which is Super Networks, and we provide the IP transit via that that tunnel. What I'm gonna have to do is just log a fault, and, hopefully, that'll get fixed up. And once we receive a reply, we'll let you know. If it comes back online do you have a laptop?\n\nOkay. Just bear with me for a second. That's smoking too much, mate. Yeah. That stopped smoking.\n\nSo you've got a black box on the wall. Alright? Can you have a look at that box and tell me if the service light is on? Yeah. I mean, probably in the bedroom or something like that.\n\nIt's a metallic box. That's the n NTD box. So I just wanna leave that what lights are on, and is the service light on? Is it flashing or solid? Okay.\n\nThat's a no. It shouldn't no. It shouldn't flash. So there's alright. So that's so here we so it's like flash two seconds solid then flash again.\n\nYeah? Okay. So can you unplug the power? Unplug the power from the black box. Just pull the I should have the same thing as the router.\n\nPull the pull the power outside of the from the box and do the same to you around and just leave it off for about half an hour. I'll call you back. I'll call you back. Alright? Don't do nothing until I call you back.\n\nIf you do anything, you're gonna do 20 push ups. Alright? No. No. I'm not.\n\nListen. The surname is Santomingo. Where is that from? Mariano? Yes.\n\nYou guys speak Italian. Yeah? Alright, James. Just yeah. Give me about half an hour.\n\nI'll call you back. Alright? Alright. Cheers, man. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.16,"end":0.6,"sentiment":"neutral","sentiment_score":-0.0002565307659097016},{"text":"ATEL tech support.","start":0.6,"end":1.78,"sentiment":"neutral","sentiment_score":0.004999864691247542},{"text":"What's the address?","start":12.4,"end":13.38,"sentiment":"neutral","sentiment_score":-0.01411847366640965},{"text":"Yeah.","start":17.945,"end":18.185,"sentiment":"neutral","sentiment_score":0.00196722149848938},{"text":"What else?","start":18.185,"end":18.845,"sentiment":"neutral","sentiment_score":0.0007884653750807047}],"sentiment":"neutral","sentiment_score":-0.002406820544274524,"num_words":10,"start":0.16,"end":18.845},{"sentences":[{"text":"Okay.","start":22.665,"end":23.165,"sentiment":"neutral","sentiment_score":0.003992034588009119},{"text":"Okay.","start":24.904999,"end":25.305,"sentiment":"neutral","sentiment_score":0.01029110699892044},{"text":"Got 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days.","start":144.03,"end":145.56999,"sentiment":"neutral","sentiment_score":-0.03882291913032532},{"text":"From JB Hi Fi or something like that?","start":155.36499,"end":157.86499,"sentiment":"neutral","sentiment_score":0.04204701376147568},{"text":"Can you have a look at it?","start":159.045,"end":160.245,"sentiment":"neutral","sentiment_score":0.1404117186154638},{"text":"Just quickly give me the the number of it, the model number.","start":160.245,"end":163.385,"sentiment":"neutral","sentiment_score":0.11417225437859695},{"text":"And it what's it'll have a name and a model number on it.","start":166.965,"end":170.34,"sentiment":"neutral","sentiment_score":0.09237695943850738}],"sentiment":"neutral","sentiment_score":0.07950626414917085,"num_words":46,"start":144.03,"end":170.34},{"sentences":[{"text":"Hang on a sec.","start":178.58,"end":179.22,"sentiment":"neutral","sentiment_score":0.022463425062596798},{"text":"Let me just check.","start":179.22,"end":180.28,"sentiment":"neutral","sentiment_score":0.03176308050751686},{"text":"How long have you had that router for that one?","start":180.34,"end":182.44,"sentiment":"neutral","sentiment_score":0.010369284264743327},{"text":"Okay.","start":186.84499,"end":187.245,"sentiment":"neutral","sentiment_score":0.03213934227824211},{"text":"So what model is it?","start":187.245,"end":188.78499,"sentiment":"neutral","sentiment_score":0.03044937178492546}],"sentiment":"neutral","sentiment_score":0.02104104442211489,"num_words":24,"start":178.58,"end":188.78499},{"sentences":[{"text":"R a x what else?","start":192.125,"end":194.06499,"sentiment":"neutral","sentiment_score":0.00986675601452589},{"text":"The number nine.","start":195.965,"end":197.025,"sentiment":"neutral","sentiment_score":0.015577806780735651},{"text":"And does it have, like, a name on it or anything like that?","start":198.29,"end":200.87,"sentiment":"neutral","sentiment_score":0.010529639199376106},{"text":"NETGEAR.","start":206.84999,"end":207.34999,"sentiment":"neutral","sentiment_score":0.012658736668527126},{"text":"That one?","start":208.29,"end":208.76999,"sentiment":"neutral","sentiment_score":0.01711865048855543}],"sentiment":"neutral","sentiment_score":0.011660356152181825,"num_words":24,"start":192.125,"end":208.76999},{"sentences":[{"text":"NETGEAR?","start":208.76999,"end":209.26999,"sentiment":"neutral","sentiment_score":0.007877948693931103},{"text":"Was that it?","start":209.33,"end":210.15,"sentiment":"neutral","sentiment_score":0.01804479956626892},{"text":"Okay.","start":211.775,"end":212.095,"sentiment":"neutral","sentiment_score":0.06414252519607544},{"text":"One second.","start":212.095,"end":212.655,"sentiment":"neutral","sentiment_score":0.04628453589975834},{"text":"Well, the Netgear's are pretty good, unless it's the old AC before they I'm just checking it 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it's just been dropping out.","start":248.75499,"end":250.435,"sentiment":"neutral","sentiment_score":-0.07050344844659169},{"text":"Right?","start":250.435,"end":250.935,"sentiment":"neutral","sentiment_score":-0.07470777630805969},{"text":"No.","start":252.36,"end":252.6,"sentiment":"neutral","sentiment_score":-0.27742907404899597},{"text":"It's gotta be that fiber up update that everybody doing.","start":252.6,"end":255.5,"sentiment":"neutral","sentiment_score":-0.2377585932612419}],"sentiment":"neutral","sentiment_score":-0.16573141407417624,"num_words":19,"start":248.435,"end":255.5},{"sentences":[{"text":"Apparently, there's two things happening here.","start":255.8,"end":257.56,"sentiment":"neutral","sentiment_score":-0.12289743746320407},{"text":"You got a network provider, which is Super Networks, and we provide the IP transit via that that tunnel.","start":257.56,"end":265.535,"sentiment":"neutral","sentiment_score":-0.0014397176472764265},{"text":"What I'm gonna have to do is just log a fault, and, hopefully, that'll get fixed up.","start":265.755,"end":271.115,"sentiment":"neutral","sentiment_score":-0.09542463654104401},{"text":"And once we receive a reply, we'll let you know.","start":271.115,"end":274.01498,"sentiment":"neutral","sentiment_score":0.07150838524103165},{"text":"If it comes back online do you have a laptop?","start":275.435,"end":277.775,"sentiment":"neutral","sentiment_score":0.026047503156587482}],"sentiment":"neutral","sentiment_score":-0.022764503182242473,"num_words":62,"start":255.8,"end":277.775},{"sentences":[{"text":"Okay.","start":283.46,"end":283.86,"sentiment":"neutral","sentiment_score":0.025329841300845143},{"text":"Just bear with me for a second.","start":283.86,"end":285.56,"sentiment":"neutral","sentiment_score":-0.04739719469632421},{"text":"That's smoking too much, 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probably in the bedroom or something like that.","start":315.29,"end":317.33002,"sentiment":"neutral","sentiment_score":-0.02414717525243759}],"sentiment":"neutral","sentiment_score":-0.015168518538733846,"num_words":38,"start":305.305,"end":317.33002},{"sentences":[{"text":"It's a metallic box.","start":317.33002,"end":318.63,"sentiment":"neutral","sentiment_score":-0.01896832464262843},{"text":"That's the n NTD box.","start":319.65,"end":321.33002,"sentiment":"neutral","sentiment_score":0.03373228460550308},{"text":"So I just wanna leave that what lights are on, and is the service light on?","start":321.33002,"end":327.195,"sentiment":"neutral","sentiment_score":0.03316232189536095},{"text":"Is it flashing or 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I'm I'm I'm inquiring into why and why Internet keeps dropping consistently all day today. Unit 107, Number 30 yeah. Number 39 Beveland Street, D D For Dog, E For Echo, V. Sorry? James. Yep. Yep. That's right. Okay. Yeah. Today. It's just been happening all day. Yeah. I've done that. I've done it a few times already today. Yeah. At least. Oh, that's a great question. I think it was one that I that I bought that I got told which one to buy, like, at the time. Yeah. That's right. Model r A X 9. Since I moved here, so nearly a year and a half. R a x nine. Nine. Yeah. Netgear. Yeah. Nicky. Yeah. That's right. Yeah. That's correct. That's right. Yep. I do. Oh, yeah. I'm just on the moment. That's right. The service light is on? Followed. Flashes a little flashes a little bit, like, every two seconds. Yeah. It's not flashing. Yeah. Yep. Alright. Alright. No worries. Italian. Yeah. I do. I do. Sicily. Alright. No worries. Thank you. 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ATEL tech support.\n\nChannel 1: Hi. I'm I'm I'm inquiring into why and why Internet keeps dropping consistently all day today.\n\nChannel 0: What's the address?\n\nChannel 1: Unit 107, Number\n\nChannel 0: Yeah. What\n\nChannel 1: 30\n\nChannel 0: else?\n\nChannel 1: yeah. Number 39 Beveland Street, D D For Dog,\n\nChannel 0: Okay.\n\nChannel 1: E For Echo, V.\n\nChannel 0: Okay. Got it. What's the account holder's first name, if you don't mind me asking?\n\nChannel 1: Sorry?\n\nChannel 0: The account holder's first name?\n\nChannel 1: James.\n\nChannel 0: James. James Santo Domingo\n\nChannel 1: Yep.\n\nChannel 0: or Santo\n\nChannel 1: Yep.\n\nChannel 0: Domingo.\n\nChannel 1: That's\n\nChannel 0: Okay. Now there has been some I\n\nChannel 1: right.\n\nChannel 0: don't know what the hell is going on out there with the some fiber breaks have been happening with the network, and some some of the buildings have been affected.\n\nChannel 1: Okay.\n\nChannel 0: I didn't think it'll affect yours. Let me just check something here. Well, it just it just started happening today. Right?\n\nChannel 1: Yeah. Today. It's just been happening\n\nChannel 0: Yeah.\n\nChannel 1: all day.\n\nChannel 0: It's a real pain when it happens, unfortunately, but it is some sort of a fiber break. Also, they did a fiber thing yesterday, and I had another customer that called and had the same issues. So what I told that customer is just gather where the router is, not\n\nChannel 1: Yeah.\n\nChannel 0: the box on the wall, the router. And at the back of the router, you got the power supply that plugs into it. Just pull that out for twenty minutes and then put it back in. She hasn't rang back, so it must have worked.\n\nChannel 1: I've\n\nChannel 0: Because\n\nChannel 1: done that.\n\nChannel 0: is it\n\nChannel 1: I've done it a few times already today.\n\nChannel 0: Oh, for twenty minutes?\n\nChannel 1: Yeah. At least.\n\nChannel 0: Oh, okay. Okay. So you're offline now. What router are you using?\n\nChannel 1: Oh, that's a great question.\n\nChannel 0: Is it one of your ones or one of our ones? Another great question. I know. I know. I know.\n\nI'm having one of those days.\n\nChannel 1: I think it was one that I that I bought that I got told which one to buy, like, at the time.\n\nChannel 0: From JB Hi Fi or something like that?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Can you have a look at it? Just quickly give me the the number of it, the model number. And it what's it'll have a name and a model number on it.\n\nChannel 1: Model r A X 9.\n\nChannel 0: Hang on a sec. Let me just check. How long have you had that router for that one?\n\nChannel 1: Since I moved here, so nearly a year and a half.\n\nChannel 0: Okay. So what model is it?\n\nChannel 1: R a x nine.\n\nChannel 0: R a x what else?\n\nChannel 1: Nine. Yeah.\n\nChannel 0: The number nine. And does it have, like, a name on it or anything like that?\n\nChannel 1: Netgear.\n\nChannel 0: NETGEAR. That one? NETGEAR? Was that it?\n\nChannel 1: Yeah. Nicky. Yeah.\n\nChannel 0: Okay. One second. Well, the Netgear's are pretty good, unless it's the old AC before they I'm just checking it now. The okay. So that should be a Wi Fi six.\n\nIs that, like, does that, like, stand up, like, in a rectangular way,\n\nChannel 1: That's\n\nChannel 0: like\n\nChannel 1: right.\n\nChannel 0: a tower?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Okay. So it's got a WAN port and all that. Yep. Yep. Yep.\n\nYep. Yep. Yeah. And it's just been dropping out. Right?\n\nChannel 1: That's\n\nChannel 0: No. It's gotta be that fiber up update that everybody doing.\n\nChannel 1: right.\n\nChannel 0: Apparently, there's two things happening here. You got a network provider, which is Super Networks, and\n\nChannel 1: Yep.\n\nChannel 0: we provide the IP transit via that that tunnel. What I'm gonna have to do is just log a fault, and, hopefully, that'll get fixed up. And once we receive a reply, we'll let you know.\n\nChannel 1: I\n\nChannel 0: If it comes back online do you have a laptop?\n\nChannel 1: do.\n\nChannel 0: Okay. Just bear with me for a second.\n\nChannel 1: Oh, yeah.\n\nChannel 0: That's smoking too much, mate.\n\nChannel 1: I'm just on the moment.\n\nChannel 0: Yeah. That stopped smoking. So you've got a black box on the wall. Alright? Can you have a look at that box and tell me if the service light is on?\n\nChannel 1: That's\n\nChannel 0: Yeah. I mean, probably in the bedroom or something like that. It's a metallic box.\n\nChannel 1: right.\n\nChannel 0: That's the n NTD box. So I just wanna leave that what lights are on, and is the service light on?\n\nChannel 1: The service light is on?\n\nChannel 0: Is it flashing or solid?\n\nChannel 1: Followed.\n\nChannel 0: Okay.\n\nChannel 1: Flashes\n\nChannel 0: That's a\n\nChannel 1: a little flashes a little bit, like, every\n\nChannel 0: no.\n\nChannel 1: two seconds.\n\nChannel 0: It shouldn't no. It shouldn't flash. So there's alright. So that's so here we so it's like flash two seconds solid then flash again. Yeah?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. So can you unplug the\n\nChannel 1: It's not\n\nChannel 0: power?\n\nChannel 1: flashing.\n\nChannel 0: Unplug the power from the black box. Just pull the I should have the same thing as the router.\n\nChannel 1: Yeah.\n\nChannel 0: Pull\n\nChannel 1: Yep.\n\nChannel 0: the pull the power outside of the from the box and do the same to you around and just leave it off for about half an hour. I'll\n\nChannel 1: Alright.\n\nChannel 0: call you back. I'll call you back. Alright? Don't\n\nChannel 1: Alright.\n\nChannel 0: do\n\nChannel 1: No\n\nChannel 0: nothing\n\nChannel 1: worries.\n\nChannel 0: until I call you back. If you do anything, you're gonna do 20 push ups. Alright? No. No.\n\nI'm not. Listen. The surname is Santomingo.\n\nChannel 1: Italian.\n\nChannel 0: Where is that from? Mariano?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. You guys speak Italian. Yeah?\n\nChannel 1: I do. I do. Sicily.\n\nChannel 0: Alright, James. Just yeah. Give me about half an hour. I'll call you back. Alright?\n\nChannel 1: Alright. No worries.\n\nChannel 0: Alright. Cheers, man. Bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.16,"end":0.6,"sentiment":"neutral","sentiment_score":-0.0002565307659097016},{"text":"ATEL tech support.","start":0.6,"end":1.78,"sentiment":"neutral","sentiment_score":0.004999864691247542}],"sentiment":"neutral","sentiment_score":0.0036857658269582316,"channel":0,"num_words":4,"start":0.16,"end":1.78},{"sentences":[{"text":"Hi.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":-0.012372953817248344},{"text":"I'm I'm I'm inquiring into why and why Internet keeps dropping consistently all day today.","start":3.6799998,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.15982749424874781}],"sentiment":"neutral","sentiment_score":-0.1506115854717791,"channel":1,"num_words":16,"start":3.36,"end":11.059999},{"sentences":[{"text":"What's the 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there has been some I","start":48.515003,"end":50.995003,"sentiment":"neutral","sentiment_score":-0.14367572714885077}],"sentiment":"neutral","sentiment_score":-0.1235813106011067,"channel":0,"num_words":7,"start":48.355003,"end":50.995003},{"sentences":[{"text":"right.","start":50.9175,"end":51.4175,"sentiment":"neutral","sentiment_score":-0.1932222545146942}],"sentiment":"neutral","sentiment_score":-0.1932222545146942,"channel":1,"num_words":1,"start":50.9175,"end":51.4175},{"sentences":[{"text":"don't know what the hell is going on out there with the some fiber breaks have been happening with the network, and some some of the buildings have been 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The agent asks for the model number and IP address of the router and the customer's router, and they discuss the possibility of a network update. The agent also asks the customer to check the service light and power supply, and promises to call back with a resolution within a half hour."},"intents":{"segments":[{"text":"I'm I'm I'm inquiring into why and why Internet keeps dropping consistently all day today. What's the address?","start_word":5,"end_word":22,"intents":[{"intent":"Inquire about internet problem","confidence_score":0.021068709}]},{"text":"Now there has been some I right. don't know what the hell is going on out there with the some fiber breaks have been happening with the network, and some some of the buildings have been affected. Okay.","start_word":77,"end_word":114,"intents":[{"intent":"Check fiber break","confidence_score":0.000602187}]},{"text":"What router are you using?","start_word":269,"end_word":273,"intents":[{"intent":"Inquire about router usage","confidence_score":0.016795505},{"intent":"Confirm router usage","confidence_score":0.017800936}]},{"text":"So you've got a black box on the wall. Alright? Can you have a look at that box and tell me if the service light is on?","start_word":625,"end_word":651,"intents":[{"intent":"Report service light on box","confidence_score":0.0017821721}]}]},"sentiments":{"segments":[{"text":"Afternoon. ATEL tech support. Hi. I'm I'm I'm inquiring into why and why Internet keeps dropping consistently all day today. What's the address? Unit 107, Number Yeah. What 30 else? yeah. Number 39 Beveland Street, D D For Dog, Okay. E For Echo, V. Okay. Got it. What's the account holder's first name, if you don't mind me asking? Sorry? The account holder's first name? James. James. James Santo Domingo Yep. or Santo Yep. Domingo. That's Okay. Now there has been some I right. don't know what the hell is going on out there with the some fiber breaks have been happening with the network, and some some of the buildings have been affected. Okay. I didn't think it'll affect yours. Let me just check something here. Well, it just it just started happening today. Right? Yeah. Today. It's just been happening Yeah. all day.","start_word":0,"end_word":144,"sentiment":"neutral","sentiment_score":-0.08734051883220673},{"text":"It's a real pain when it happens, unfortunately, but it is some sort of a fiber break.","start_word":145,"end_word":161,"sentiment":"negative","sentiment_score":-0.4701155126094818},{"text":"Also, they did a fiber thing yesterday, and I had another customer that called and had the same issues. So what I told that customer is just gather where the router is, not Yeah. the box on the wall, the router. And at the back of the router, you got the power supply that plugs into it. Just pull that out for twenty minutes and then put it back in. She hasn't rang back, so it must have worked. I've Because done that. is it I've done it a few times already today. Oh, for twenty minutes? Yeah. At least. Oh, okay. Okay. So you're offline now. What router are you using? Oh, that's a great question. Is it one of your ones or one of our ones? Another great question. I know. I know. I know. I'm having one of those days. I think it was one that I that I bought that I got told which one to buy, like, at the time. From JB Hi Fi or something like that? Yeah. That's right. Can you have a look at it? Just quickly give me the the number of it, the model number. And it what's it'll have a name and a model number on it. Model r A X 9. Hang on a sec. Let me just check. How long have you had that router for that one? Since I moved here, so nearly a year and a half. Okay. So what model is it? R a x nine. R a x what else? Nine. Yeah. The number nine. And does it have, like, a name on it or anything like that? Netgear. NETGEAR. That one? NETGEAR? Was that it? Yeah. Nicky. Yeah. Okay. One second. Well, the Netgear's are pretty good, unless it's the old AC before they I'm just checking it now. The okay. So that should be a Wi Fi six. Is that, like, does that, like, stand up, like, in a rectangular way, That's like right. a tower? Yeah. That's correct. Okay. So it's got a WAN port and all that. Yep. Yep. Yep. Yep. Yep. Yeah. And it's just been dropping out. Right? That's No. It's gotta be that fiber up update that everybody doing. right. Apparently, there's two things happening here. You got a network provider, which is Super Networks, and Yep. we provide the IP transit via that that tunnel. What I'm gonna have to do is just log a fault, and, hopefully, that'll get fixed up. And once we receive a reply, we'll let you know. I If it comes back online do you have a laptop? do. Okay. Just bear with me for a second. Oh, yeah.","start_word":162,"end_word":610,"sentiment":"neutral","sentiment_score":-0.010318881149646434},{"text":"That's smoking too much, mate.","start_word":611,"end_word":615,"sentiment":"negative","sentiment_score":-0.4817316234111786},{"text":"I'm just on the moment. Yeah. That stopped smoking. So you've got a black box on the wall. Alright? Can you have a look at that box and tell me if the service light is on? That's Yeah. I mean, probably in the bedroom or something like that. It's a metallic box. right. That's the n NTD box. So I just wanna leave that what lights are on, and is the service light on? The service light is on? Is it flashing or solid? Followed. Okay. Flashes That's a a little flashes a little bit, like, every no. two seconds. It shouldn't no. It shouldn't flash. So there's alright. So that's so here we so it's like flash two seconds solid then flash again. Yeah? Yeah. Okay. So can you unplug the It's not power? flashing. Unplug the power from the black box. Just pull the I should have the same thing as the router. Yeah. Pull Yep. the pull the power outside of the from the box and do the same to you around and just leave it off for about half an hour. I'll Alright. call you back. I'll call you back. Alright? Don't Alright. do No nothing worries. until I call you back. If you do anything, you're gonna do 20 push ups. Alright? No. No. I'm not. Listen. The surname is Santomingo. Italian. Where is that from? Mariano? Yeah. Yes. You guys speak Italian. Yeah? I do. I do. Sicily. Alright, James. Just yeah. Give me about half an hour. I'll call you back. Alright? Alright. No worries. Alright.","start_word":616,"end_word":878,"sentiment":"neutral","sentiment_score":-0.008346685208380222},{"text":"Cheers, man. Bye. Thank you.","start_word":879,"end_word":883,"sentiment":"positive","sentiment_score":0.4421097338199615},{"text":"Bye.","start_word":884,"end_word":884,"sentiment":"neutral","sentiment_score":0.10971468687057497}],"average":{"sentiment":"neutral","sentiment_score":-0.02953274997837869}}}}