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Who am I speaking with? Hi, Melissa. How are you? Good. Thank you. Melissa, I I'm not sure they can help me. The reason for my call, I have a ERC Indian number, which I have been saying to get my international messages, basically, not 20. Okay. Fine. Thank you so 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there. Who am I speaking with? Hi, Melissa. How are you? Good.\n\nThank you. Melissa, I I'm not sure they can help me. The reason for my call, I have a ERC Indian number, which I have been saying to get my international messages, basically, not 20. Okay. Fine.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi there.","start":5.8399997,"end":6.24,"sentiment":"neutral","sentiment_score":0.018030685372650623},{"text":"Who am I speaking with?","start":6.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0034912437200546264},{"text":"Hi, Melissa.","start":11.12,"end":11.84,"sentiment":"neutral","sentiment_score":0.09185156971216202},{"text":"How are you?","start":11.84,"end":12.58,"sentiment":"neutral","sentiment_score":0.14493946731090546},{"text":"Good.","start":15.925,"end":16.245,"sentiment":"positive","sentiment_score":0.38063156604766846}],"sentiment":"neutral","sentiment_score":0.08097466898079102,"num_words":13,"start":5.8399997,"end":16.245},{"sentences":[{"text":"Thank you.","start":16.245,"end":16.885,"sentiment":"positive","sentiment_score":0.40160074830055237},{"text":"Melissa, I I'm not sure they can help me.","start":16.885,"end":19.465,"sentiment":"neutral","sentiment_score":-0.10696131094462341},{"text":"The reason for my call, I have a ERC Indian number, which I have been saying to get my international messages, basically, not 20.","start":19.685,"end":28.369999,"sentiment":"neutral","sentiment_score":-0.12985677582522234},{"text":"Okay.","start":50.845,"end":51.165,"sentiment":"neutral","sentiment_score":0.07788269221782684},{"text":"Fine.","start":51.165,"end":51.405,"sentiment":"neutral","sentiment_score":0.19164735078811648}],"sentiment":"neutral","sentiment_score":-0.08125629401891618,"num_words":37,"start":16.245,"end":51.405},{"sentences":[{"text":"Thank you so much.","start":51.405,"end":52.20894,"sentiment":"positive","sentiment_score":0.4421323835849762}],"sentiment":"positive","sentiment_score":0.4421323835849762,"num_words":4,"start":51.405,"end":52.20894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel account. How may I help you today?\n\nChannel 1: Hi there. Who am I speaking with?\n\nChannel 0: Hi. This is Melissa from accounts department\n\nChannel 1: Hi,\n\nChannel 0: of\n\nChannel 1: Melissa.\n\nChannel 0: Airtel.\n\nChannel 1: How are you?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: Good. Thank you. Melissa, I I'm not sure they can help me. The reason for my call, I have a ERC Indian number, which I have been saying to get my international messages, basically, not 20.\n\nChannel 0: Oh, I'm sorry to hear about this. However, you have reached wrong number. This is Airtel AU. We don't service any other phone number asides with phone number in Australia, and what we offer is Internet service and a mobile plan services. You have to contact your local network in India to get support about your phone number.\n\nChannel 1: Okay. Fine. Thank you so much.\n\nChannel 0: Yeah. You're welcome. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.2935633063316345},{"text":"Thank you so much for calling Airtel account.","start":0.71999997,"end":3.1999998,"sentiment":"positive","sentiment_score":0.6031200438737869},{"text":"How may I help you today?","start":3.1999998,"end":4.5,"sentiment":"positive","sentiment_score":0.47734492520491284}],"sentiment":"positive","sentiment_score":0.5321728805700938,"channel":0,"num_words":15,"start":0.56,"end":4.5},{"sentences":[{"text":"Hi there.","start":5.8399997,"end":6.24,"sentiment":"neutral","sentiment_score":0.018030685372650623},{"text":"Who am I speaking with?","start":6.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.0034912437200546264}],"sentiment":"neutral","sentiment_score":0.007645369906510625,"channel":1,"num_words":7,"start":5.8399997,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.02298245206475258},{"text":"This is Melissa from accounts 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are you?","start":11.84,"end":12.58,"sentiment":"neutral","sentiment_score":0.14493946731090546}],"sentiment":"neutral","sentiment_score":0.14493946731090546,"channel":1,"num_words":3,"start":11.84,"end":12.58},{"sentences":[{"text":"I'm good.","start":12.799999,"end":13.36,"sentiment":"positive","sentiment_score":0.45742067694664},{"text":"Thank you for asking.","start":13.36,"end":14.5,"sentiment":"positive","sentiment_score":0.5384232699871063},{"text":"How about yourself?","start":14.559999,"end":15.54,"sentiment":"neutral","sentiment_score":0.25730667014916736}],"sentiment":"positive","sentiment_score":0.4267171604765786,"channel":0,"num_words":9,"start":12.799999,"end":15.54},{"sentences":[{"text":"Good.","start":15.925,"end":16.245,"sentiment":"positive","sentiment_score":0.38063156604766846},{"text":"Thank you.","start":16.245,"end":16.885,"sentiment":"positive","sentiment_score":0.40160074830055237},{"text":"Melissa, I I'm not sure they can help me.","start":16.885,"end":19.465,"sentiment":"neutral","sentiment_score":-0.10696131094462341},{"text":"The reason for my call, I have a ERC Indian number, which I have been saying to get my international messages, basically, not 20.","start":19.685,"end":28.369999,"sentiment":"neutral","sentiment_score":-0.12985677582522234}],"sentiment":"neutral","sentiment_score":-0.08042725987939371,"channel":1,"num_words":36,"start":15.925,"end":28.369999},{"sentences":[{"text":"Oh, I'm sorry to hear about this.","start":29.21,"end":30.81,"sentiment":"neutral","sentiment_score":-0.1899212109191077},{"text":"However, you have reached wrong number.","start":30.81,"end":32.83,"sentiment":"neutral","sentiment_score":-0.3035948971907298},{"text":"This is Airtel AU.","start":33.05,"end":34.75,"sentiment":"neutral","sentiment_score":-0.10652952454984188},{"text":"We don't service any other phone number asides with phone number in Australia, and what we offer is Internet service and a mobile plan services.","start":35.05,"end":43.965,"sentiment":"neutral","sentiment_score":-0.16768237203359604},{"text":"You have to contact your local network in India to get support about your phone number.","start":44.585,"end":50.364998,"sentiment":"neutral","sentiment_score":-0.10758289787918329}],"sentiment":"neutral","sentiment_score":-0.16362968318421264,"channel":0,"num_words":58,"start":29.21,"end":50.364998},{"sentences":[{"text":"Okay.","start":50.845,"end":51.165,"sentiment":"neutral","sentiment_score":0.07788269221782684},{"text":"Fine.","start":51.165,"end":51.405,"sentiment":"neutral","sentiment_score":0.19164735078811648},{"text":"Thank you so 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Melissa informed the customer that they do not service international phone numbers and offers a mobile plan instead. The customer apologized for the confusion and Melissa explained that they only offer Internet and mobile plan services in India."},"intents":{"segments":[{"text":"This is Airtel AU. We don't service any other phone number asides with phone number in Australia, and what we offer is Internet service and a mobile plan services. You have to contact your local network in India to get support about your phone number. Okay.","start_word":94,"end_word":139,"intents":[{"intent":"Provide service","confidence_score":0.00064778246}]},{"text":"Thank you so much. Yeah.","start_word":141,"end_word":145,"intents":[{"intent":"Express gratitude","confidence_score":0.013449631},{"intent":"Express gratitude","confidence_score":0.009051959}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2935633063316345},{"text":"Thank you so much for calling Airtel account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5536275506019592},{"text":"Hi there. Who am I speaking with? Hi. This is Melissa from accounts department Hi, of Melissa. Airtel. How are you?","start_word":15,"end_word":35,"sentiment":"neutral","sentiment_score":0.06101079285144806},{"text":"I'm good. Thank you for asking.","start_word":36,"end_word":41,"sentiment":"positive","sentiment_score":0.49490538239479065},{"text":"How about yourself?","start_word":42,"end_word":44,"sentiment":"neutral","sentiment_score":0.2758598327636719},{"text":"Good. Thank you.","start_word":45,"end_word":47,"sentiment":"positive","sentiment_score":0.3840717375278473},{"text":"Melissa, I I'm not sure they can help me. The reason for my call, I have a ERC Indian number, which I have been saying to get my international messages, basically, not 20. Oh, I'm sorry to hear about this. However, you have reached wrong number. This is Airtel AU. We don't service any other phone number asides with phone number in Australia, and what we offer is Internet service and a mobile plan services. You have to contact your local network in India to get support about your phone number. Okay. Fine.","start_word":48,"end_word":140,"sentiment":"neutral","sentiment_score":-0.1387712061405182},{"text":"Thank you so much.","start_word":141,"end_word":144,"sentiment":"positive","sentiment_score":0.44532719254493713},{"text":"Yeah.","start_word":145,"end_word":145,"sentiment":"neutral","sentiment_score":0.2665391266345978},{"text":"You're welcome. Have a good one.","start_word":146,"end_word":151,"sentiment":"positive","sentiment_score":0.5180500149726868},{"text":"Bye bye.","start_word":152,"end_word":153,"sentiment":"neutral","sentiment_score":0.2060606479644775}],"average":{"sentiment":"neutral","sentiment_score":0.05801623272445967}}}}