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May I have your full address again, please, for me to check as well on my end? Mhmm. 9190 mhmm. Yeah. Swing. Boondallen. Okay. Is it okay if I put you on hold? Let me just check the address. Yeah. Okay. Hang on. Hello? Yes. Thank you for waiting. Yeah. So upon checking the address, it's under Supa Networks. Yeah. And, yeah, what may I know your concern again, please? Mhmm. Yeah. Mhmm. That is the the Super Fiber Boost Standard? Mhmm. Yeah. Mhmm. Yeah. 50 MBK. Yeah. That is if you select six, twelve, or twenty four month contract. Mhmm. So for your upfront payment, yeah, $67.45 plus $20, which is the connection fee for six month contract. Mhmm. Yeah. But we do ask the payment upfront. So what will happen is, like, for example, you will sign up today, June 18 up to July 18 is your free month. Then July 19 up to August 19 is your upfront, which is the payment you made. We're credited. Yeah. So you'll receive, yeah, you'll receive your first invoice on August, August 20. Yeah. That's your first invoice. Usually, the activation takes within this day or within twenty four hours. Do you already have a router or you need to get okay. Yes. So we can check if that router is compatible because for the router, it does need compatible with OPTIX fiber upgrade connection for it to work. Yeah. Yeah. Yeah. So after activation, we're going to send you an email instruction on how to connect your set your own router. We'll be sending you the credentials, and we can we can also walk you through via phone call if you need assistance. Yeah. Then yeah. After that Sorry? Within this day or twenty four hours. Within twenty four hours. Mhmm. And upon checking your address here, it has a new connection fee charge, which is should be paid by the lot owner or landlord. So just to explain, the new development charge is a one time fee applied to new certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. Yeah. Mhmm. At Super Network advises that this fee is $300. So this has nothing to do with Airtel. This is solely their charge for a new development area? I we cannot assure that one because Supa Network is the one who will contact you regarding this. They're the one who will invoice you, not us. Yeah. Yeah. Anything else? Yeah. Okay. So if you if you have any questions, just give us a callback. And for the if ever you'll be signing up today, we can activate it within this day or within twenty four hours. And, yeah, once that's done and successful, we'll send you an email instruction. Then anytime after activation, you can connect with the Internet. It should connect. That's it, Diana. Okay. Bye. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Yes.\n\nHello? Mhmm. Mhmm. Mhmm. May I have your full address again, please, for me to check as well on my end?\n\nMhmm. 9190 mhmm. Yeah. Swing. Boondallen.\n\nOkay. Is it okay if I put you on hold? Let me just check the address. Yeah. Okay.\n\nHang on. Hello? Yes. Thank you for waiting. Yeah.\n\nSo upon checking the address, it's under Supa Networks. Yeah. And, yeah, what may I know your concern again, please? Mhmm. Yeah.\n\nMhmm. That is the the Super Fiber Boost Standard? Mhmm. Yeah. Mhmm.\n\nYeah. 50 MBK. Yeah. That is if you select six, twelve, or twenty four month contract. Mhmm.\n\nSo for your upfront payment, yeah, $67.45 plus $20, which is the connection fee for six month contract. Mhmm. Yeah. But we do ask the payment upfront. So what will happen is, like, for example, you will sign up today, June 18 up to July 18 is your free month.\n\nThen July 19 up to August 19 is your upfront, which is the payment you made. We're credited. Yeah. So you'll receive, yeah, you'll receive your first invoice on August, August 20. Yeah.\n\nThat's your first invoice. Usually, the activation takes within this day or within twenty four hours. Do you already have a router or you need to get okay. Yes. So we can check if that router is compatible because for the router, it does need compatible with OPTIX fiber upgrade connection for it to work.\n\nYeah. Yeah. Yeah. So after activation, we're going to send you an email instruction on how to connect your set your own router. We'll be sending you the credentials, and we can we can also walk you through via phone call if you need assistance.\n\nYeah. Then yeah. After that Sorry? Within this day or twenty four hours. Within twenty four hours.\n\nMhmm. And upon checking your address here, it has a new connection fee charge, which is should be paid by the lot owner or landlord. So just to explain, the new development charge is a one time fee applied to new certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge.\n\nBut if you're the property owner, then you will be the one responsible for paying it. Yeah. Mhmm. At Super Network advises that this fee is $300. So this has nothing to do with Airtel.\n\nThis is solely their charge for a new development area? I we cannot assure that one because Supa Network is the one who will contact you regarding this. They're the one who will invoice you, not us. Yeah. Yeah.\n\nAnything else? Yeah. Okay. So if you if you have any questions, just give us a callback. And for the if ever you'll be signing up today, we can activate it within this day or within twenty four hours.\n\nAnd, yeah, once that's done and successful, we'll send you an email instruction. Then anytime after activation, you can connect with the Internet. It should connect. That's it, Diana. Okay.\n\nBye. 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This is Austin. I wanted to get a connection for my apartment, which is 1106 Slash 90 Sewing Street, Goongarden. I can hello? Yeah. So I can I can see that I have an option for six months contract, which is $20 for connection and 67.45 per month? And 1106 Slash 90. Yeah. 1106. Unit Number 1106. Apartment so the billing is 90 Swing Street, Gungalen. Sorry? Yeah. Yeah. Yeah. You can check it. Yes. Yep. Yeah. So so so I can see that I have an option for six months contract, which is $20 plus monthly, it's it's 67.45. Sorry? Yeah. Yeah. Yeah. Yeah. The the 50 by 20. Yeah. The second option, the most popular one. So so I think the first month is free. Right? Yeah. So if I take for six months, it's asking me for total payment of 67.45 plus 20. So 87.45. So is that for two months? Yes. So so the first month is free. Right? So the 67.45 is for the second month? Okay. Mhmm. Okay. Today. Okay. Okay. Okay. Okay. Alright. And how much time does it like, if I order now, how much like, if I do it online, how much time does it take to activate? Yeah. Yeah. I already have a router set up and everything. Yeah. Yeah. It is it is optic fiber. Yeah. It is optic fiber. Yep. So so it will mhmm. Alright. Alright. And the activation will be quick. Right? The activation would be, like, within an hour? Okay. Okay. No. I'm just renting it. And what would be the charge? I I thought I think it it has already been paid. Right? Okay. Alright. Alright. Thank you. No. That that would be all. Yep. Alright. Thank you. 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This is Austin. I wanted to get a connection for my apartment, which is 1106 Slash 90 Sewing Street, Goongarden. I can hello? Yeah.\n\nSo I can I can see that I have an option for six months contract, which is $20 for connection and 67.45 per month? And 1106 Slash 90. Yeah. 1106. Unit Number 1106.\n\nApartment so the billing is 90 Swing Street, Gungalen. Sorry? Yeah. Yeah. Yeah.\n\nYou can check it. Yes. Yep. Yeah. So so so I can see that I have an option for six months contract, which is $20 plus monthly, it's it's 67.45.\n\nSorry? Yeah. Yeah. Yeah. Yeah.\n\nThe the 50 by 20. Yeah. The second option, the most popular one. So so I think the first month is free. Right?\n\nYeah. So if I take for six months, it's asking me for total payment of 67.45 plus 20. So 87.45. So is that for two months? Yes.\n\nSo so the first month is free. Right? So the 67.45 is for the second month? Okay. Mhmm.\n\nOkay. Today. Okay. Okay. Okay.\n\nOkay. Alright. And how much time does it like, if I order now, how much like, if I do it online, how much time does it take to activate? Yeah. Yeah.\n\nI already have a router set up and everything. Yeah. Yeah. It is it is optic fiber. Yeah.\n\nIt is optic fiber. Yep. So so it will mhmm. Alright. Alright.\n\nAnd the activation will be quick. Right? The activation would be, like, within an hour? Okay. Okay.\n\nNo. I'm just renting it. And what would be the charge? I I thought I think it it has already been paid. Right?\n\nOkay. Alright. Alright. Thank you. No.\n\nThat that would be all. Yep. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.0984426736831665},{"text":"This is Austin.","start":7.2799997,"end":8.18,"sentiment":"neutral","sentiment_score":0.09805046021938324},{"text":"I wanted to get a connection for my apartment, which is 1106 Slash 90 Sewing Street, Goongarden.","start":8.72,"end":15.62,"sentiment":"neutral","sentiment_score":0.07574135371867348},{"text":"I can hello?","start":17.975,"end":21.115,"sentiment":"neutral","sentiment_score":0.0757583553592364},{"text":"Yeah.","start":23.415,"end":23.895,"sentiment":"neutral","sentiment_score":0.05941008031368256}],"sentiment":"neutral","sentiment_score":0.07867528855800629,"num_words":25,"start":6.96,"end":23.895},{"sentences":[{"text":"So I can I can see that I have an option for six months contract, which is $20 for connection and 67.45 per 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how much time does it like, if I order now, how much like, if I do it online, how much time does it take to activate?","start":228.035,"end":233.495,"sentiment":"neutral","sentiment_score":0.06488106220408722},{"text":"Yeah.","start":243.03,"end":243.34999,"sentiment":"neutral","sentiment_score":0.026486963033676147},{"text":"Yeah.","start":243.34999,"end":243.59,"sentiment":"neutral","sentiment_score":0.02484988234937191}],"sentiment":"neutral","sentiment_score":0.06984231819308573,"num_words":31,"start":225.155,"end":243.59},{"sentences":[{"text":"I already have a router set up and everything.","start":243.59,"end":245.84999,"sentiment":"neutral","sentiment_score":0.03854739728073279},{"text":"Yeah.","start":257.975,"end":258.215,"sentiment":"neutral","sentiment_score":0.06953337043523788},{"text":"Yeah.","start":258.215,"end":258.455,"sentiment":"neutral","sentiment_score":0.09248170256614684},{"text":"It is it is optic fiber.","start":258.455,"end":259.915,"sentiment":"neutral","sentiment_score":0.08088517313202222},{"text":"Yeah.","start":260.295,"end":260.535,"sentiment":"neutral","sentiment_score":0.08060277998447418}],"sentiment":"neutral","sentiment_score":0.05971419262803263,"num_words":18,"start":243.59,"end":260.535},{"sentences":[{"text":"It is optic fiber.","start":260.535,"end":261.575,"sentiment":"neutral","sentiment_score":0.07326917350292206},{"text":"Yep.","start":261.575,"end":262.075,"sentiment":"neutral","sentiment_score":0.13780461251735687},{"text":"So so it will 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hour?","start":287.285,"end":289.38,"sentiment":"neutral","sentiment_score":0.0026730124372988944},{"text":"Okay.","start":296.58002,"end":297.08002,"sentiment":"neutral","sentiment_score":0.012835735455155373},{"text":"Okay.","start":334.095,"end":334.595,"sentiment":"neutral","sentiment_score":-0.06131134182214737}],"sentiment":"neutral","sentiment_score":0.04818007700583514,"num_words":17,"start":282.085,"end":334.595},{"sentences":[{"text":"No.","start":335.13498,"end":335.29498,"sentiment":"neutral","sentiment_score":-0.14812415838241577},{"text":"I'm just renting it.","start":335.29498,"end":336.25497,"sentiment":"neutral","sentiment_score":-0.15364059805870056},{"text":"And what would be the charge?","start":336.25497,"end":337.715,"sentiment":"neutral","sentiment_score":-0.06373379627863567},{"text":"I I thought I think it it has already been paid.","start":355.82,"end":358.46,"sentiment":"neutral","sentiment_score":-0.18200029026378284},{"text":"Right?","start":358.46,"end":358.96,"sentiment":"neutral","sentiment_score":-0.10044848918914796}],"sentiment":"neutral","sentiment_score":-0.14119743523390396,"num_words":23,"start":335.13498,"end":358.96},{"sentences":[{"text":"Okay.","start":370.715,"end":371.215,"sentiment":"neutral","sentiment_score":0.011772088706493378},{"text":"Alright.","start":371.84998,"end":372.34998,"sentiment":"neutral","sentiment_score":0.06865428388118744},{"text":"Alright.","start":372.40997,"end":372.81,"sentiment":"neutral","sentiment_score":0.2389957755804062},{"text":"Thank you.","start":372.81,"end":373.71,"sentiment":"positive","sentiment_score":0.37686626613140106},{"text":"No.","start":376.65,"end":376.88998,"sentiment":"neutral","sentiment_score":-0.037834279239177704}],"sentiment":"neutral","sentiment_score":0.17255340019861856,"num_words":6,"start":370.715,"end":376.88998},{"sentences":[{"text":"That that would be all.","start":376.88998,"end":378.34998,"sentiment":"neutral","sentiment_score":-0.02379574105143547},{"text":"Yep.","start":391.325,"end":391.825,"sentiment":"neutral","sentiment_score":0.18130463361740112},{"text":"Alright.","start":400.7629,"end":401.2629,"sentiment":"neutral","sentiment_score":0.23955965042114255},{"text":"Thank you.","start":404.68292,"end":405.4229,"sentiment":"positive","sentiment_score":0.5635113418102264},{"text":"Bye.","start":406.84293,"end":407.34293,"sentiment":"neutral","sentiment_score":0.19145356118679047}],"sentiment":"neutral","sentiment_score":0.16203618235886097,"num_words":10,"start":376.88998,"end":407.34293}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. This is Austin. I wanted to get a connection for my apartment, which is 1106 Slash 90 Sewing Street, Goongarden. I can hello?\n\nChannel 0: Yes. Hello? Mhmm.\n\nChannel 1: Yeah. So\n\nChannel 0: Mhmm.\n\nChannel 1: I can I can see that I have an option for six months contract, which is $20 for connection and 67.45 per month?\n\nChannel 0: Mhmm.\n\nChannel 1: And\n\nChannel 0: May I have your full address again, please, for me to check as well on my end?\n\nChannel 1: 1106 Slash\n\nChannel 0: Mhmm.\n\nChannel 1: 90.\n\nChannel 0: 9190\n\nChannel 1: Yeah. 1106. Unit Number 1106.\n\nChannel 0: mhmm. Yeah.\n\nChannel 1: Apartment so the billing is 90 Swing Street,\n\nChannel 0: Swing.\n\nChannel 1: Gungalen.\n\nChannel 0: Boondallen. Okay. Is it okay if I put you on hold? Let me just check the address.\n\nChannel 1: Sorry? Yeah. Yeah. Yeah. You can check it.\n\nChannel 0: Yeah. Okay. Hang on. Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. Yeah. So upon checking the address, it's under Supa Networks.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. And, yeah, what may I know your concern again, please?\n\nChannel 1: Yeah. So so so I can see that I have an option for six months contract,\n\nChannel 0: Mhmm.\n\nChannel 1: which is\n\nChannel 0: Yeah.\n\nChannel 1: $20 plus monthly,\n\nChannel 0: Mhmm.\n\nChannel 1: it's it's 67.45.\n\nChannel 0: That is the the Super Fiber Boost Standard?\n\nChannel 1: Sorry? Yeah. Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. The the 50 by 20. Yeah. The second\n\nChannel 0: Yeah.\n\nChannel 1: option, the most\n\nChannel 0: Mhmm.\n\nChannel 1: popular one.\n\nChannel 0: Yeah. 50 MBK.\n\nChannel 1: So so I think the first month is free. Right?\n\nChannel 0: Yeah. That is if you select six, twelve, or twenty four month contract.\n\nChannel 1: Yeah. So if I take\n\nChannel 0: Mhmm.\n\nChannel 1: for six months, it's asking me for total payment of 67.45 plus 20. So 87.45. So is that for two months?\n\nChannel 0: So for your upfront payment, yeah, $67.45 plus $20, which is the connection fee for six month contract.\n\nChannel 1: Yes. So\n\nChannel 0: Mhmm.\n\nChannel 1: so the first month is free. Right? So the 67.45 is for the second month?\n\nChannel 0: Yeah. But we do ask the payment upfront.\n\nChannel 1: Okay.\n\nChannel 0: So what will happen is, like, for example, you will sign up today, June 18 up to July 18 is your free month.\n\nChannel 1: Mhmm.\n\nChannel 0: Then\n\nChannel 1: Okay.\n\nChannel 0: July 19 up to August 19 is your upfront, which is the payment you made.\n\nChannel 1: Today.\n\nChannel 0: We're credited. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: you'll receive, yeah, you'll receive your first invoice on August,\n\nChannel 1: Okay.\n\nChannel 0: August 20. Yeah. That's\n\nChannel 1: Okay.\n\nChannel 0: your first invoice.\n\nChannel 1: Alright. And how much time does it like, if I order now, how much like, if I do it online, how much time does it take to activate?\n\nChannel 0: Usually, the activation takes within this day or within twenty four hours. Do you already have a router or\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: need\n\nChannel 1: I already\n\nChannel 0: to get\n\nChannel 1: have a router set up and everything.\n\nChannel 0: okay. Yes. So we can check if that router is compatible because for the router, it does need compatible with OPTIX fiber upgrade\n\nChannel 1: Yeah.\n\nChannel 0: connection\n\nChannel 1: Yeah. It is it is\n\nChannel 0: for\n\nChannel 1: optic\n\nChannel 0: it to work.\n\nChannel 1: fiber.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. It\n\nChannel 0: Yeah.\n\nChannel 1: is optic fiber. Yep.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: so it will\n\nChannel 0: after activation, we're going to send you an email instruction\n\nChannel 1: mhmm.\n\nChannel 0: on how to connect your set your own router. We'll be sending you the credentials, and we can we can also walk you through via phone call if you\n\nChannel 1: Alright.\n\nChannel 0: need assistance. Yeah.\n\nChannel 1: Alright.\n\nChannel 0: Then\n\nChannel 1: And the activation\n\nChannel 0: yeah. After\n\nChannel 1: will be\n\nChannel 0: that\n\nChannel 1: quick. Right?\n\nChannel 0: Sorry?\n\nChannel 1: The activation would be, like, within an hour?\n\nChannel 0: Within this day or twenty four hours. Within twenty four hours.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. And upon checking your address here, it has a new connection fee charge, which is should be paid by the lot owner or landlord. So just to explain, the new development charge is a one time fee applied to new certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge.\n\nBut if you're the property owner, then you will be the one responsible for paying it.\n\nChannel 1: Okay. No. I'm just renting it.\n\nChannel 0: Yeah.\n\nChannel 1: And what would be the charge?\n\nChannel 0: Mhmm. At Super Network advises that this fee is $300. So this has nothing to do with Airtel. This is solely their charge for a new development area?\n\nChannel 1: I I thought I think it it has already been paid. Right?\n\nChannel 0: I we cannot assure that one because Supa Network is the one who will contact you regarding this. They're the one who will invoice you, not us.\n\nChannel 1: Okay. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Yeah. Anything else?\n\nChannel 1: No. That that would be all.\n\nChannel 0: Yeah. Okay. So if you if you have any questions, just give us a callback. And for the if ever you'll be signing up today, we can activate it within this day or within twenty four hours.\n\nChannel 1: Yep.\n\nChannel 0: And, yeah, once that's done and successful, we'll send you an email instruction. Then anytime after activation, you can connect with\n\nChannel 1: Alright.\n\nChannel 0: the Internet. It should connect.\n\nChannel 1: Thank\n\nChannel 0: That's\n\nChannel 1: you.\n\nChannel 0: it, Diana. Okay.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.23528161644935608},{"text":"Good morning.","start":1.36,"end":2.08,"sentiment":"positive","sentiment_score":0.5340452492237091},{"text":"This is Maureen from Airtel tech support.","start":2.08,"end":4.66,"sentiment":"positive","sentiment_score":0.4741728092942919},{"text":"How can I assist you today?","start":4.88,"end":6.42,"sentiment":"positive","sentiment_score":0.5096920877695084}],"sentiment":"positive","sentiment_score":0.48004589416086674,"channel":0,"num_words":16,"start":0.79999995,"end":6.42},{"sentences":[{"text":"Hi.","start":6.96,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.0984426736831665},{"text":"This is Austin.","start":7.2799997,"end":8.18,"sentiment":"neutral","sentiment_score":0.09805046021938324},{"text":"I wanted to get a connection for my apartment, which is 1106 Slash 90 Sewing Street, 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can I can see that I have an option for six months contract, which is $20 for connection and 67.45 per month?","start":24.135,"end":31.95,"sentiment":"neutral","sentiment_score":0.0637223981320858}],"sentiment":"neutral","sentiment_score":0.0637223981320858,"channel":1,"num_words":23,"start":24.135,"end":31.95},{"sentences":[{"text":"Mhmm.","start":32.59,"end":33.09,"sentiment":"neutral","sentiment_score":0.02096439152956009}],"sentiment":"neutral","sentiment_score":0.02096439152956009,"channel":0,"num_words":1,"start":32.59,"end":33.09},{"sentences":[{"text":"And","start":33.71,"end":34.21,"sentiment":"neutral","sentiment_score":0.01998271606862545}],"sentiment":"neutral","sentiment_score":0.01998271606862545,"channel":1,"num_words":1,"start":33.71,"end":34.21},{"sentences":[{"text":"May I have your full address again, please, for me to check as well on my 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support to inquire about a six-month contract for his apartment. The representative, Maureen, informed him of his options and confirmed that the six-month contract is $20 per month and $ 67.45 per month. She also informed Austin that he will receive an email instructions and walk him through connecting his router and that the new development charge is a one-time fee applied to new developments."},"intents":{"segments":[{"text":"I wanted to get a connection for my apartment, which is 1106 Slash 90 Sewing Street, Goongarden. I can hello?","start_word":20,"end_word":39,"intents":[{"intent":"Get connection","confidence_score":0.052411757}]},{"text":"I can I can see that I have an option for six months contract, which is $20 for connection and 67.45 per month? Mhmm.","start_word":46,"end_word":69,"intents":[{"intent":"Check contract","confidence_score":0.18099454}]},{"text":"And May I have your full address again, please, for me to check as well on my end? 1106 Slash Mhmm. 90. 9190 Yeah. 1106. Unit Number 1106. mhmm. Yeah. Apartment so the billing is 90 Swing Street, Swing. Gungalen. Boondallen. Okay. Is it okay if I put you on hold? Let me just check the address. Sorry? Yeah.","start_word":70,"end_word":128,"intents":[{"intent":"Check address","confidence_score":0.84864664}]},{"text":"That is if you select six, twelve, or twenty four month contract. Yeah.","start_word":238,"end_word":250,"intents":[{"intent":"Select contract","confidence_score":0.107705966}]},{"text":"for six months, it's asking me for total payment of 67.45 plus 20. So 87.45.","start_word":257,"end_word":271,"intents":[{"intent":"Inquire about availability and payment","confidence_score":0.00045653668}]},{"text":"for six months, it's asking me for total payment of 67.45 plus 20. So 87.45. So is that for two months? So for your upfront payment, yeah, $67.45 plus $20, which is the connection fee for six month contract. Yes.","start_word":257,"end_word":296,"intents":[{"intent":"Confirm payment and terms","confidence_score":0.00020425819}]},{"text":"So is that for two months? So for your upfront payment, yeah, $67.45 plus $20, which is the connection fee for six month contract. Yes.","start_word":271,"end_word":295,"intents":[{"intent":"Confirm and confirm payment timeline","confidence_score":0.000031010288}]},{"text":"So for your upfront payment, yeah, $67.45 plus $20, which is the connection fee for six month contract. Yes.","start_word":277,"end_word":295,"intents":[{"intent":"Confirm payment details","confidence_score":0.024049295}]},{"text":"And how much time does it like, if I order now, how much like, if I do it online, how much time does it take to activate?","start_word":390,"end_word":416,"intents":[{"intent":"Inquire about activation timeline","confidence_score":0.014920589}]},{"text":"So we can check if that router is compatible because for the router, it does need compatible with OPTIX fiber upgrade Yeah.","start_word":453,"end_word":474,"intents":[{"intent":"Inquire about router compatibility","confidence_score":0.33062398},{"intent":"Confirm router compatibility","confidence_score":0.008310649}]},{"text":"So just to explain, the new development charge is a one time fee applied to new certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. Okay.","start_word":603,"end_word":667,"intents":[{"intent":"Inform about fee","confidence_score":0.017340958}]},{"text":"And what would be the charge? Mhmm.","start_word":674,"end_word":680,"intents":[{"intent":"Inquire about charge","confidence_score":0.18451427}]},{"text":"And, yeah, once that's done and successful, we'll send you an email instruction. Then anytime after activation, you can connect with Alright. the Internet. It should connect.","start_word":800,"end_word":826,"intents":[{"intent":"Instruct to send email","confidence_score":0.0069771907}]},{"text":"It should connect.","start_word":824,"end_word":826,"intents":[{"intent":"Connect to internet","confidence_score":0.08526773}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23528161644935608},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4940087497234345},{"text":"Hi. This is Austin. I wanted to get a connection for my apartment, which is 1106 Slash 90 Sewing Street, Goongarden. I can hello? Yes. Hello? Mhmm. Yeah. So Mhmm. I can I can see that I have an option for six months contract, which is $20 for connection and 67.45 per month? Mhmm. And May I have your full address again, please, for me to check as well on my end? 1106 Slash Mhmm. 90. 9190 Yeah. 1106. Unit Number 1106. mhmm. Yeah. Apartment so the billing is 90 Swing Street, Swing. Gungalen. Boondallen. Okay. Is it okay if I put you on hold? Let me just check the address. Sorry? Yeah. Yeah. Yeah. You can check it. Yeah. Okay. Hang on. Hello? Yes. Yes.","start_word":16,"end_word":141,"sentiment":"neutral","sentiment_score":0.0397397018969059},{"text":"Thank you for waiting.","start_word":142,"end_word":145,"sentiment":"positive","sentiment_score":0.3713582456111908},{"text":"Yeah. So upon checking the address, it's under Supa Networks. Yep. Yeah. And, yeah, what may I know your concern again, please? Yeah. So so so I can see that I have an option for six months contract, Mhmm. which is Yeah. $20 plus monthly, Mhmm. it's it's 67.45. That is the the Super Fiber Boost Standard? Sorry? Yeah. Yeah. Yeah. Mhmm. Yeah. The the 50 by 20. Yeah. The second Yeah. option, the most Mhmm. popular one. Yeah. 50 MBK. So so I think the first month is free. Right? Yeah. That is if you select six, twelve, or twenty four month contract. Yeah. So if I take Mhmm. for six months, it's asking me for total payment of 67.45 plus 20. So 87.45. So is that for two months? So for your upfront payment, yeah, $67.45 plus $20, which is the connection fee for six month contract. Yes. So Mhmm. so the first month is free. Right? So the 67.45 is for the second month? Yeah. But we do ask the payment upfront. Okay. So what will happen is, like, for example, you will sign up today, June 18 up to July 18 is your free month. Mhmm. Then Okay. July 19 up to August 19 is your upfront, which is the payment you made. Today.","start_word":146,"end_word":363,"sentiment":"neutral","sentiment_score":0.060080309680432355},{"text":"We're credited.","start_word":364,"end_word":365,"sentiment":"positive","sentiment_score":0.4081256091594696},{"text":"Yeah. Okay. So Okay. you'll receive, yeah, you'll receive your first invoice on August, Okay. August 20. Yeah. That's Okay. your first invoice. Alright. And how much time does it like, if I order now, how much like, if I do it online, how much time does it take to activate? Usually, the activation takes within this day or within twenty four hours. Do you already have a router or Yeah. you Yeah. need I already to get have a router set up and everything. okay. Yes. So we can check if that router is compatible because for the router, it does need compatible with OPTIX fiber upgrade Yeah. connection Yeah. It is it is for optic it to work. fiber. Yeah. Yeah. It Yeah. is optic fiber. Yep. Yeah. So So so it will after activation, we're going to send you an email instruction mhmm. on how to connect your set your own router. We'll be sending you the credentials, and we can we can also walk you through via phone call if you Alright. need assistance. Yeah. Alright. Then And the activation yeah. After will be that quick. Right? Sorry? The activation would be, like, within an hour? Within this day or twenty four hours. Within twenty four hours. Okay. Mhmm. And upon checking your address here, it has a new connection fee charge, which is should be paid by the lot owner or landlord. So just to explain, the new development charge is a one time fee applied to new certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So if you are renting, please inform your landlord so they're aware of this charge. But if you're the property owner, then you will be the one responsible for paying it. Okay. No. I'm just renting it. Yeah. And what would be the charge? Mhmm. At Super Network advises that this fee is $300. So this has nothing to do with Airtel. This is solely their charge for a new development area? I I thought I think it it has already been paid. Right? I we cannot assure that one because Supa Network is the one who will contact you regarding this. They're the one who will invoice you, not us. Okay. Alright. Yeah. Alright.","start_word":366,"end_word":750,"sentiment":"neutral","sentiment_score":0.025796951527719377},{"text":"Thank you.","start_word":751,"end_word":752,"sentiment":"positive","sentiment_score":0.3665189743041992},{"text":"Yeah. Anything else? No. That that would be all. Yeah. Okay. So if you if you have any questions, just give us a callback. And for the if ever you'll be signing up today, we can activate it within this day or within twenty four hours. Yep. And, yeah, once that's done and successful, we'll send you an email instruction. Then anytime after activation, you can connect with Alright. the Internet. It should connect.","start_word":753,"end_word":826,"sentiment":"neutral","sentiment_score":0.18416564166545868},{"text":"Thank That's you.","start_word":827,"end_word":829,"sentiment":"positive","sentiment_score":0.5504698157310486},{"text":"it, Diana. Okay. Bye. Bye.","start_word":830,"end_word":834,"sentiment":"neutral","sentiment_score":0.2136264443397522},{"text":"Have a great","start_word":835,"end_word":837,"sentiment":"positive","sentiment_score":0.7891745567321777}],"average":{"sentiment":"neutral","sentiment_score":0.07091468032525511}}}}