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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, let me just go ahead and check.\n\nJust bear with me here. I'm speaking to mister Junda Lee? Hi. How are you today? Yeah.\n\nEarlier, mister Junda, we're trying to reach you out just to confirm if you are aware about the cancellation request with the service by miss Kelly. And we've already talked to miss Kelly as well. She confirmed that you are aware about the request, and she was the one who's handling these things because you are busy at work. Is that right? Oh, yeah.\n\nI just spoke to you earlier. Sure. We can proceed now, Kelly, if you do have your card details. Is it a Mastercard or a Visa? Okay.\n\nI'll I'll call you tomorrow morning, Kelly. Okay. Sure. Thank you. 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So what happened with you? Yeah. Sure. Is this about the Wi Fi?\n\nYeah. Good. Yeah. Yeah. Yeah.\n\nYes. Yeah. I'm Kelly. Yeah. Just I think I just need to give you my card number.\n\nRight? So Yeah. Yeah. Yeah. Sure.\n\nThat's it. So let me call you tomorrow. Yeah. Yeah. Sure.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"So you have to call me before.","start":5.92,"end":8.48,"sentiment":"neutral","sentiment_score":-0.084343250308718},{"text":"So what happened with you?","start":8.48,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.10624875128269196},{"text":"Yeah.","start":21.495,"end":21.815,"sentiment":"neutral","sentiment_score":0.024220043793320656},{"text":"Sure.","start":21.815,"end":22.295,"sentiment":"neutral","sentiment_score":0.04539741203188896},{"text":"Is this about the Wi Fi?","start":22.295,"end":23.995,"sentiment":"neutral","sentiment_score":0.02857329851637284}],"sentiment":"neutral","sentiment_score":-0.044029463082551956,"num_words":20,"start":5.92,"end":23.995},{"sentences":[{"text":"Yeah.","start":26.215,"end":26.455,"sentiment":"neutral","sentiment_score":0.06291885673999786},{"text":"Good.","start":26.455,"end":26.955,"sentiment":"neutral","sentiment_score":0.20450858771800995},{"text":"Yeah.","start":38.23,"end":38.629997,"sentiment":"neutral","sentiment_score":0.03458894416689873},{"text":"Yeah.","start":38.629997,"end":38.95,"sentiment":"neutral","sentiment_score":0.03874144330620766},{"text":"Yeah.","start":38.95,"end":39.45,"sentiment":"neutral","sentiment_score":0.05304856598377228}],"sentiment":"neutral","sentiment_score":0.0787612795829773,"num_words":5,"start":26.215,"end":39.45},{"sentences":[{"text":"Yes.","start":40.95,"end":41.45,"sentiment":"neutral","sentiment_score":0.08543498069047928},{"text":"Yeah.","start":56.32,"end":56.56,"sentiment":"neutral","sentiment_score":0.01751687005162239},{"text":"I'm Kelly.","start":56.56,"end":57.2,"sentiment":"neutral","sentiment_score":0.008876299485564232},{"text":"Yeah.","start":57.2,"end":57.52,"sentiment":"neutral","sentiment_score":0.012782469391822817},{"text":"Just I think I just need to give you my card number.","start":57.52,"end":62.72,"sentiment":"neutral","sentiment_score":-0.008958577644079924}],"sentiment":"neutral","sentiment_score":0.0015284698456525803,"num_words":17,"start":40.95,"end":62.72},{"sentences":[{"text":"Right?","start":62.72,"end":63.22,"sentiment":"neutral","sentiment_score":-0.0032296041026711464},{"text":"So Yeah.","start":63.92,"end":70.975,"sentiment":"neutral","sentiment_score":0.007632388733327388},{"text":"Yeah.","start":72.795,"end":73.295,"sentiment":"neutral","sentiment_score":0.024749331176280975},{"text":"Yeah.","start":73.515,"end":73.59499,"sentiment":"neutral","sentiment_score":0.04082975536584854},{"text":"Sure.","start":73.59499,"end":73.91499,"sentiment":"neutral","sentiment_score":0.08104981482028961}],"sentiment":"neutral","sentiment_score":0.02644401245440046,"num_words":6,"start":62.72,"end":73.91499},{"sentences":[{"text":"That's it.","start":73.91499,"end":74.634995,"sentiment":"neutral","sentiment_score":0.09574180096387863},{"text":"So let me call you tomorrow.","start":74.634995,"end":76.255,"sentiment":"neutral","sentiment_score":0.09477145473162334},{"text":"Yeah.","start":83.08,"end":83.4,"sentiment":"neutral","sentiment_score":0.08318269997835159},{"text":"Yeah.","start":83.4,"end":83.64,"sentiment":"neutral","sentiment_score":0.10474157333374023},{"text":"Sure.","start":83.64,"end":84.14,"sentiment":"neutral","sentiment_score":0.18509161472320557}],"sentiment":"neutral","sentiment_score":0.10301165621389043,"num_words":11,"start":73.91499,"end":84.14},{"sentences":[{"text":"Thank you.","start":84.28,"end":85.02,"sentiment":"positive","sentiment_score":0.3444092720746994},{"text":"You too.","start":87.72,"end":88.28,"sentiment":"neutral","sentiment_score":0.2829902470111847},{"text":"Bye.","start":88.28,"end":88.78,"sentiment":"neutral","sentiment_score":0.1469944715499878}],"sentiment":"neutral","sentiment_score":0.2803587019443512,"num_words":5,"start":84.28,"end":88.78}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: So you have to call me before. So what happened with you?\n\nChannel 0: Oh, let me just go ahead and check. Just bear with me here. I'm speaking to mister Junda Lee?\n\nChannel 1: Yeah. Sure. Is this about\n\nChannel 0: Hi.\n\nChannel 1: the\n\nChannel 0: How\n\nChannel 1: Wi Fi?\n\nChannel 0: are you today? Yeah. Earlier,\n\nChannel 1: Yeah. Good.\n\nChannel 0: mister Junda, we're trying to reach you out just to confirm if you are aware about the cancellation request with the service by miss Kelly.\n\nChannel 1: Yeah. Yeah. Yeah. Yes.\n\nChannel 0: And we've already talked to miss Kelly as well. She confirmed that you are aware about the request, and she was the one who's handling these things because you are busy at work. Is that right?\n\nChannel 1: Yeah. I'm Kelly. Yeah. Just I think I just need to give you my card number. 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Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.3216192126274109},{"text":"Good afternoon.","start":0.39999998,"end":1.1999999,"sentiment":"positive","sentiment_score":0.5261715352535248},{"text":"Thank you so much for calling your account.","start":1.1999999,"end":3.22,"sentiment":"positive","sentiment_score":0.7447499856352806},{"text":"How may I help you today?","start":3.28,"end":4.58,"sentiment":"positive","sentiment_score":0.6312852998574575}],"sentiment":"positive","sentiment_score":0.6540984686683206,"channel":0,"num_words":17,"start":0.24,"end":4.58},{"sentences":[{"text":"So you have to call me before.","start":5.92,"end":8.48,"sentiment":"neutral","sentiment_score":-0.084343250308718},{"text":"So what happened with 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she was the one who's handling these things because you are busy at work.","start":45.005,"end":53.885002,"sentiment":"neutral","sentiment_score":0.033205898168186344},{"text":"Is that right?","start":53.885002,"end":54.785,"sentiment":"neutral","sentiment_score":0.05168193206191063}],"sentiment":"neutral","sentiment_score":0.054454320731262364,"channel":0,"num_words":36,"start":41.22,"end":54.785},{"sentences":[{"text":"Yeah.","start":56.32,"end":56.56,"sentiment":"neutral","sentiment_score":0.01751687005162239},{"text":"I'm Kelly.","start":56.56,"end":57.2,"sentiment":"neutral","sentiment_score":0.008876299485564232},{"text":"Yeah.","start":57.2,"end":57.52,"sentiment":"neutral","sentiment_score":0.012782469391822817},{"text":"Just I think I just need to give you my card 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earlier.","start":64.37,"end":65.99,"sentiment":"neutral","sentiment_score":0.007608447534342607},{"text":"Sure.","start":66.05,"end":66.450005,"sentiment":"neutral","sentiment_score":0.06333404779434204},{"text":"We can proceed now, Kelly, if you do have your card details.","start":66.450005,"end":70.07,"sentiment":"neutral","sentiment_score":0.05290346499532461},{"text":"Is it a","start":70.130005,"end":70.61,"sentiment":"neutral","sentiment_score":0.017513961531221867}],"sentiment":"neutral","sentiment_score":0.034976511829249234,"channel":0,"num_words":23,"start":63.97,"end":70.61},{"sentences":[{"text":"Yeah.","start":70.475,"end":70.975,"sentiment":"neutral","sentiment_score":0.013751178979873655}],"sentiment":"neutral","sentiment_score":0.013751178979873655,"channel":1,"num_words":1,"start":70.475,"end":70.975},{"sentences":[{"text":"Mastercard or a Visa?","start":70.61,"end":72.23,"sentiment":"neutral","sentiment_score":0.0060642927419394255}],"sentiment":"neutral","sentiment_score":0.0060642927419394255,"channel":0,"num_words":4,"start":70.61,"end":72.23},{"sentences":[{"text":"Yeah.","start":72.795,"end":73.295,"sentiment":"neutral","sentiment_score":0.024749331176280975},{"text":"Yeah.","start":73.515,"end":73.59499,"sentiment":"neutral","sentiment_score":0.04082975536584854},{"text":"Sure.","start":73.59499,"end":73.91499,"sentiment":"neutral","sentiment_score":0.08104981482028961},{"text":"That's it.","start":73.91499,"end":74.634995,"sentiment":"neutral","sentiment_score":0.09574180096387863},{"text":"So let me call you tomorrow.","start":74.634995,"end":76.255,"sentiment":"neutral","sentiment_score":0.09477145473162334}],"sentiment":"neutral","sentiment_score":0.08243102106181058,"channel":1,"num_words":11,"start":72.795,"end":76.255},{"sentences":[{"text":"Okay.","start":79.98499,"end":80.384995,"sentiment":"neutral","sentiment_score":0.09907740354537964},{"text":"I'll I'll call you tomorrow morning, Kelly.","start":80.384995,"end":82.405,"sentiment":"neutral","sentiment_score":0.09678660865340914}],"sentiment":"neutral","sentiment_score":0.09707295801490545,"channel":0,"num_words":8,"start":79.98499,"end":82.405},{"sentences":[{"text":"Yeah.","start":83.08,"end":83.4,"sentiment":"neutral","sentiment_score":0.08318269997835159},{"text":"Yeah.","start":83.4,"end":83.64,"sentiment":"neutral","sentiment_score":0.10474157333374023},{"text":"Sure.","start":83.64,"end":84.14,"sentiment":"neutral","sentiment_score":0.18509161472320557},{"text":"Thank you.","start":84.28,"end":85.02,"sentiment":"positive","sentiment_score":0.3444092720746994}],"sentiment":"neutral","sentiment_score":0.21236688643693924,"channel":1,"num_words":5,"start":83.08,"end":85.02},{"sentences":[{"text":"Okay.","start":84.72293,"end":85.202934,"sentiment":"neutral","sentiment_score":0.21565496921539307},{"text":"Sure.","start":85.202934,"end":85.602936,"sentiment":"neutral","sentiment_score":0.3060009181499481},{"text":"Thank you.","start":85.602936,"end":86.08293,"sentiment":"positive","sentiment_score":0.5338810682296753},{"text":"Have a good one.","start":86.08293,"end":87.14294,"sentiment":"positive","sentiment_score":0.5868022739887238}],"sentiment":"positive","sentiment_score":0.49207838997244835,"channel":0,"num_words":8,"start":84.72293,"end":87.14294},{"sentences":[{"text":"You too.","start":87.72,"end":88.28,"sentiment":"neutral","sentiment_score":0.2829902470111847},{"text":"Bye.","start":88.28,"end":88.78,"sentiment":"neutral","sentiment_score":0.1469944715499878}],"sentiment":"neutral","sentiment_score":0.2376583218574524,"channel":1,"num_words":3,"start":87.72,"end":88.78}]},"summary":{"result":"success","short":"The customer called about a cancellation request with Kelly, who is handling the cancellation. The agent confirms the customer's identity and asks for their card details, to which the customer provides their Mastercard information and agrees to call back the next day. The agent arranges to call the customer the next day."},"intents":{"segments":[{"text":"mister Junda, we're trying to reach you out just to confirm if you are aware about the cancellation request with the service by miss Kelly. Yeah.","start_word":65,"end_word":90,"intents":[{"intent":"Confirm cancellation request","confidence_score":0.27278623}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3216192126274109},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6660581231117249},{"text":"So you have to call me before. So what happened with you? Oh, let me just go ahead and check. Just bear with me here. I'm speaking to mister Junda Lee? Yeah. Sure. Is this about Hi. the How Wi Fi? are you today? Yeah. Earlier, Yeah. Good. mister Junda, we're trying to reach you out just to confirm if you are aware about the cancellation request with the service by miss Kelly. Yeah. Yeah. Yeah. Yes. And we've already talked to miss Kelly as well. She confirmed that you are aware about the request, and she was the one who's handling these things because you are busy at work. Is that right? Yeah. I'm Kelly. Yeah. Just I think I just need to give you my card number. Right? Oh, So yeah. I just spoke to you earlier. Sure. We can proceed now, Kelly, if you do have your card details. Is it a Yeah. Mastercard or a Visa? Yeah. Yeah. Sure. That's it. So let me call you tomorrow. Okay. I'll I'll call you tomorrow morning, Kelly. Yeah. Yeah. Sure. Thank you. Okay. Sure.","start_word":17,"end_word":202,"sentiment":"neutral","sentiment_score":0.03791801258921623},{"text":"Thank you. Have a good one.","start_word":203,"end_word":208,"sentiment":"positive","sentiment_score":0.5643469095230103},{"text":"You too. Bye.","start_word":209,"end_word":211,"sentiment":"neutral","sentiment_score":0.23785273730754852}],"average":{"sentiment":"neutral","sentiment_score":0.09817791608423967}}}}