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Thank you so much for answering, our phone call. Leonita, this is just, like, a quick catch up. As you are aware, we sent you an email, and then the services has been activated. So I'm showing on here we got the update from our tech team that your services is active and ready to use operational and live. You just need to put in your password. And then we got your response email that you changed your mind. So what happened? Yeah. I understand that. Actually, our, yeah, actually, our standard operation process is, once we receive the order activation, even though the payment has been filled, we're, providing a consideration that to proceed and activate the services. And if I may ask, okay, I understand. I accept that you did not you are aware that you did not complete the payment since you changed your mind. But how come you changed your mind? Are you getting into another provider? Because it's already in live. You just need to put in the password and no stress with having the connectivity. You did? When did you switch to another provider? The same day? Okay. Oh, so, basically, you haven't received our SMS and email from our tech rep tech department? They sent you an SMS and an email about the yeah. Which email you responded aside the response that you sent out last night? Because prior to the last night yeah. Prior to that, do you did you send any other response to our tech rep? Oh, you have received any email from moraine@airtel.net.au or any SMS? Okay. Let me check one moment here. Okay? I appreciate your time. It just so happened. We we just wanted to understand why that happened. In that way, moving forward, we will be able to prevent it from happening. So right. From the last last time that you did not completed your order, you've already activated the service, the Internet other Internet provided the same day. That was June 23 we received your activation. Night time. Yeah. Because you need a trash. Okay. I got it. So I do understand this, and I will have this notated. And then we'll go ahead and start from here. If you need our services in the future, please let us know. Okay? But moving forward, how I wish for those kind of scenarios, I think it's better to call, like, inform, like, hey. I changed my mind. I don't want to proceed with the activation. You might be receiving my orders. It's something like that. Okay? But, anyway, I appreciate. Yeah. You have the impression that okay. I I got your point anyway. So we'll go ahead and update the details that you shared to me in reference with this. Okay? Yeah. Because the reason why I I've called you, I wanted to check as well if you know don't have any Internet service provider, so maybe we can provide you, like, a a deals or discounted amount for you to get connected. But you mentioned you already have a provider. Right? Okay. I got it. Thank you, Lunita. I'll go ahead and have this discussed to our team. Okay? Alright. Thank you. Have a good one, and be safe. 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Good afternoon. This is Airtel accounts. Am I speaking to Leonita Begaj? This is the Airtel accounts.\n\nYour yeah. How are you doing today? That's great to hear. I'm fine. Thank you so much for answering, our phone call.\n\nLeonita, this is just, like, a quick catch up. As you are aware, we sent you an email, and then the services has been activated. So I'm showing on here we got the update from our tech team that your services is active and ready to use operational and live. You just need to put in your password. And then we got your response email that you changed your mind.\n\nSo what happened? Yeah. I understand that. Actually, our, yeah, actually, our standard operation process is, once we receive the order activation, even though the payment has been filled, we're, providing a consideration that to proceed and activate the services. And if I may ask, okay, I understand.\n\nI accept that you did not you are aware that you did not complete the payment since you changed your mind. But how come you changed your mind? Are you getting into another provider? Because it's already in live. You just need to put in the password and no stress with having the connectivity.\n\nYou did? When did you switch to another provider? The same day? Okay. Oh, so, basically, you haven't received our SMS and email from our tech rep tech department?\n\nThey sent you an SMS and an email about the yeah. Which email you responded aside the response that you sent out last night? Because prior to the last night yeah. Prior to that, do you did you send any other response to our tech rep? Oh, you have received any email from moraine@airtel.net.au or any SMS?\n\nOkay. Let me check one moment here. Okay? I appreciate your time. It just so happened.\n\nWe we just wanted to understand why that happened. In that way, moving forward, we will be able to prevent it from happening. So right. From the last last time that you did not completed your order, you've already activated the service, the Internet other Internet provided the same day. That was June 23 we received your activation.\n\nNight time. Yeah. Because you need a trash. Okay. I got it.\n\nSo I do understand this, and I will have this notated. And then we'll go ahead and start from here. If you need our services in the future, please let us know. Okay? But moving forward, how I wish for those kind of scenarios, I think it's better to call, like, inform, like, hey.\n\nI changed my mind. I don't want to proceed with the activation. You might be receiving my orders. It's something like that. Okay?\n\nBut, anyway, I appreciate. Yeah. You have the impression that okay. I I got your point anyway. So we'll go ahead and update the details that you shared to me in reference with this.\n\nOkay? Yeah. Because the reason why I I've called you, I wanted to check as well if you know don't have any Internet service provider, so maybe we can provide you, like, a a deals or discounted amount for you to get connected. But you mentioned you already have a provider. Right?\n\nOkay. I got it. Thank you, Lunita. I'll go ahead and have this discussed to our team. Okay?\n\nAlright. Thank you. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.08438226580619812},{"text":"Good afternoon.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.18850088864564896},{"text":"This is Airtel accounts.","start":3.52,"end":5.06,"sentiment":"neutral","sentiment_score":0.08329227939248085},{"text":"Am I speaking to Leonita Begaj?","start":5.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.044165766797959805},{"text":"This is the Airtel accounts.","start":11.04,"end":12.66,"sentiment":"neutral","sentiment_score":0.024334763549268244}],"sentiment":"neutral","sentiment_score":0.06562342106675108,"num_words":18,"start":2.24,"end":12.66},{"sentences":[{"text":"Your yeah.","start":13.155,"end":14.915,"sentiment":"neutral","sentiment_score":0.24000363796949387},{"text":"How are you doing 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happened.","start":201.825,"end":206.81,"sentiment":"neutral","sentiment_score":0.11309422469801372},{"text":"In that way, moving forward, we will be able to prevent it from happening.","start":206.81,"end":212.59,"sentiment":"neutral","sentiment_score":0.22489518406135695},{"text":"So right.","start":229.045,"end":230.265,"sentiment":"neutral","sentiment_score":-0.018438450060784817},{"text":"From the last last time that you did not completed your order, you've already activated the service, the Internet other Internet provided the same day.","start":230.885,"end":243.31,"sentiment":"neutral","sentiment_score":-0.04879480645060539},{"text":"That was June 23 we received your activation.","start":243.37001,"end":246.83,"sentiment":"neutral","sentiment_score":0.07207032013684511}],"sentiment":"neutral","sentiment_score":0.06010682929050306,"num_words":58,"start":201.825,"end":246.83},{"sentences":[{"text":"Night time.","start":247.45,"end":248.19,"sentiment":"neutral","sentiment_score":0.06615524925291538},{"text":"Yeah.","start":249.225,"end":249.725,"sentiment":"neutral","sentiment_score":0.00784735195338726},{"text":"Because you need a trash.","start":253.625,"end":255.785,"sentiment":"neutral","sentiment_score":-0.17506857514381408},{"text":"Okay.","start":255.785,"end":256.185,"sentiment":"neutral","sentiment_score":0.021833106875419617},{"text":"I got it.","start":256.185,"end":257.165,"sentiment":"neutral","sentiment_score":0.06644387915730476}],"sentiment":"neutral","sentiment_score":-0.04283502340937654,"num_words":12,"start":247.45,"end":257.165},{"sentences":[{"text":"So I do understand this, and I will have this notated.","start":257.225,"end":262.045,"sentiment":"neutral","sentiment_score":0.11889411238106815},{"text":"And then we'll go ahead and start from here.","start":262.78998,"end":265.75,"sentiment":"neutral","sentiment_score":0.08467702815930049},{"text":"If you need our services in the future, please let us know.","start":265.75,"end":270.22998,"sentiment":"neutral","sentiment_score":0.03698692781229814},{"text":"Okay?","start":270.22998,"end":270.63,"sentiment":"neutral","sentiment_score":0.022160690277814865},{"text":"But moving forward, how I wish for those kind of scenarios, I think it's better to call, like, inform, like, hey.","start":270.63,"end":281.135,"sentiment":"neutral","sentiment_score":-0.07089309465317499}],"sentiment":"neutral","sentiment_score":0.01939217270248466,"num_words":54,"start":257.225,"end":281.135},{"sentences":[{"text":"I changed my mind.","start":281.675,"end":282.715,"sentiment":"neutral","sentiment_score":-0.19619184359908104},{"text":"I don't want to proceed with the activation.","start":282.715,"end":284.655,"sentiment":"neutral","sentiment_score":-0.2386561157181859},{"text":"You might be receiving my orders.","start":284.795,"end":286.555,"sentiment":"neutral","sentiment_score":-0.04744957387447357},{"text":"It's something like that.","start":286.555,"end":287.675,"sentiment":"neutral","sentiment_score":-0.08583781868219376},{"text":"Okay?","start":287.675,"end":288.155,"sentiment":"neutral","sentiment_score":-0.008800014853477478}],"sentiment":"neutral","sentiment_score":-0.14482021882482196,"num_words":23,"start":281.675,"end":288.155},{"sentences":[{"text":"But, anyway, I appreciate.","start":288.155,"end":289.535,"sentiment":"neutral","sentiment_score":-0.0141797736287117},{"text":"Yeah.","start":293.65,"end":293.97,"sentiment":"neutral","sentiment_score":-0.11421245336532591},{"text":"You have the impression that okay.","start":293.97,"end":297.33002,"sentiment":"neutral","sentiment_score":-0.2138782391945521},{"text":"I I got your point anyway.","start":297.33002,"end":299.11002,"sentiment":"neutral","sentiment_score":-0.23657660434643427},{"text":"So we'll go ahead and update the details that you shared to me in reference with 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Yes. Sorry. Can you say that again? Sorry. It's oh, hi. Yeah. Good. How about you? Yeah. I don't know how that got processed because I didn't completed the whole phone. I didn't go through the whole process. So I didn't know that it went through because I didn't make the payment or anything. So I think that must have been an issue. Yeah. Mhmm. Yeah. I was Yes. Yeah. Yeah. No. I already connected with another vendor, so that's why yeah. I thought I didn't completed the form, so I just thought it didn't go through and I didn't need to it was actually the same day because then they got back to me. It's with Rush and, yeah, they had better deals. Yeah. On the email, I've responded, and I confirmed that I didn't completed the phone. So that's why I thought it was an issue. It was sent by Melissa. Prior to that I didn't receive any email prior to that email. I I don't think so. I think that was the first email that I saw, so that's why I responded straight away because I knew that must have been a mistake or something. Yeah. Yeah. Yeah. Just because, you know, I didn't complete the form, so I don't really wanna get charged for for the service fees. Because you'll see I haven't even used the Internet or anything. So yeah. Yes. Yeah. Yeah. On the same day, I continued with Rush. Yeah. Yeah. Yeah. Yeah. But I didn't complete the form, so that's why I just didn't see the the point. Yeah. And sorry. Just wanted to confirm that the invoice will get void. Is that correct? Mhmm. Okay. Okay then. Thank you. Thank you. K. Bye. Yeah. Yeah. I already have with the rush. Oh, yeah. Yeah. Okay. Perfect. Thank you. Thank you. You too. 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they had better deals.","start":128.80501,"end":131.785,"sentiment":"neutral","sentiment_score":0.1871317211124632},{"text":"Yeah.","start":145.84,"end":146.08,"sentiment":"neutral","sentiment_score":-0.039588332176208496}],"sentiment":"neutral","sentiment_score":-0.09823558128576863,"num_words":54,"start":109.47,"end":146.08},{"sentences":[{"text":"On the email, I've responded, and I confirmed that I didn't completed the phone.","start":146.08,"end":151.135,"sentiment":"neutral","sentiment_score":-0.19240705722144671},{"text":"So that's why I thought it was an issue.","start":151.675,"end":153.855,"sentiment":"neutral","sentiment_score":-0.28932762808269924},{"text":"It was sent by Melissa.","start":160.235,"end":162.175,"sentiment":"neutral","sentiment_score":-0.015479481033980846},{"text":"Prior to that I didn't receive any email prior to that email.","start":167.16,"end":172.46,"sentiment":"neutral","sentiment_score":-0.18012676512201628},{"text":"I I don't think so.","start":183.22499,"end":185.64499,"sentiment":"neutral","sentiment_score":-0.2723343104124069}],"sentiment":"neutral","sentiment_score":-0.1977386131675707,"num_words":45,"start":146.08,"end":185.64499},{"sentences":[{"text":"I think that was the first email that I saw, so that's why I responded straight away because I knew that must have been a mistake or something.","start":186.185,"end":194.43001,"sentiment":"negative","sentiment_score":-0.3641140008611338},{"text":"Yeah.","start":199.05,"end":199.55,"sentiment":"neutral","sentiment_score":0.1881251335144043},{"text":"Yeah.","start":210.75499,"end":211.25499,"sentiment":"neutral","sentiment_score":0.1933768391609192},{"text":"Yeah.","start":211.47499,"end":211.875,"sentiment":"neutral","sentiment_score":0.06556501984596252},{"text":"Just because, you know, I didn't complete the form, so I don't really wanna get charged for for the service fees.","start":211.875,"end":221.98999,"sentiment":"neutral","sentiment_score":-0.2718207502648944}],"sentiment":"neutral","sentiment_score":-0.2972377074452547,"num_words":52,"start":186.185,"end":221.98999},{"sentences":[{"text":"Because you'll see I haven't even used the Internet or anything.","start":222.93,"end":226.62999,"sentiment":"neutral","sentiment_score":-0.2661833979866721},{"text":"So yeah.","start":226.68999,"end":227.59,"sentiment":"neutral","sentiment_score":-0.06684358417987823},{"text":"Yes.","start":247.62,"end":248.12,"sentiment":"neutral","sentiment_score":0.075670525431633},{"text":"Yeah.","start":248.26,"end":248.66,"sentiment":"neutral","sentiment_score":0.05215752497315407},{"text":"Yeah.","start":248.66,"end":248.9,"sentiment":"neutral","sentiment_score":0.03544583171606064}],"sentiment":"neutral","sentiment_score":-0.1811519165057689,"num_words":16,"start":222.93,"end":248.9},{"sentences":[{"text":"On the same day, I continued with 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sorry.","start":298.995,"end":300.195,"sentiment":"neutral","sentiment_score":-0.18670109659433365},{"text":"Just wanted to confirm that the invoice will get void.","start":300.195,"end":302.97,"sentiment":"neutral","sentiment_score":-0.27433113008737564},{"text":"Is that correct?","start":302.97,"end":303.87,"sentiment":"neutral","sentiment_score":-0.10733577609062195}],"sentiment":"neutral","sentiment_score":-0.1872222786769271,"num_words":32,"start":288.83502,"end":303.87},{"sentences":[{"text":"Mhmm.","start":309.05,"end":309.55,"sentiment":"neutral","sentiment_score":-0.04694574698805809},{"text":"Okay.","start":311.53,"end":312.03,"sentiment":"neutral","sentiment_score":0.0004709549248218536},{"text":"Okay then.","start":312.09,"end":312.65,"sentiment":"neutral","sentiment_score":0.02479376271367073},{"text":"Thank you.","start":312.65,"end":313.39,"sentiment":"neutral","sentiment_score":0.16236314177513123},{"text":"Thank you.","start":318.22498,"end":318.965,"sentiment":"neutral","sentiment_score":0.03887531813234091}],"sentiment":"neutral","sentiment_score":0.050698706647381186,"num_words":8,"start":309.05,"end":318.965},{"sentences":[{"text":"K.","start":319.66498,"end":320.16498,"sentiment":"neutral","sentiment_score":-0.047507863491773605},{"text":"Bye.","start":331.50497,"end":332.00497,"sentiment":"neutral","sentiment_score":-0.012577704153954984},{"text":"Yeah.","start":333.025,"end":333.45,"sentiment":"neutral","sentiment_score":-0.01054666005074978},{"text":"Yeah.","start":333.69,"end":334.17,"sentiment":"neutral","sentiment_score":0.0036305012181401257},{"text":"I already have with the rush.","start":334.17,"end":336.19,"sentiment":"neutral","sentiment_score":-0.001651759259402752}],"sentiment":"neutral","sentiment_score":-0.007691228203475476,"num_words":10,"start":319.66498,"end":336.19},{"sentences":[{"text":"Oh, yeah.","start":338.25,"end":338.91,"sentiment":"neutral","sentiment_score":0.19003362208604813},{"text":"Yeah.","start":339.93002,"end":340.43002,"sentiment":"neutral","sentiment_score":0.12269031256437302},{"text":"Okay.","start":344.73,"end":345.05002,"sentiment":"neutral","sentiment_score":0.23632338643074036},{"text":"Perfect.","start":345.05002,"end":345.45,"sentiment":"positive","sentiment_score":0.48440441489219666},{"text":"Thank you.","start":345.45,"end":346.05893,"sentiment":"positive","sentiment_score":0.45406046509742737}],"sentiment":"neutral","sentiment_score":0.304515184036323,"num_words":7,"start":338.25,"end":346.05893},{"sentences":[{"text":"Thank you.","start":348.69894,"end":349.25894,"sentiment":"positive","sentiment_score":0.4097575396299362},{"text":"You too.","start":349.25894,"end":349.73892,"sentiment":"neutral","sentiment_score":0.24470067024230957},{"text":"Bye bye.","start":349.73892,"end":350.39893,"sentiment":"neutral","sentiment_score":0.016726788133382804}],"sentiment":"neutral","sentiment_score":0.22372833266854286,"num_words":6,"start":348.69894,"end":350.39893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. Am I speaking to Leonita Begaj?\n\nChannel 1: Yes. Sorry. Can you say that again? Sorry. It's\n\nChannel 0: This is the Airtel accounts.\n\nChannel 1: oh,\n\nChannel 0: Your\n\nChannel 1: hi.\n\nChannel 0: yeah. How are you doing today?\n\nChannel 1: Yeah. Good. How about you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering, our phone call. Leonita, this is just, like, a quick catch up. As you are aware, we sent you an email, and then the services has been activated.\n\nSo I'm showing on here we got the update from our tech team that your services is active and ready to use operational and live. You just need to put in your password. And then we got your response email that you changed your mind. So what\n\nChannel 1: Yeah.\n\nChannel 0: happened?\n\nChannel 1: I don't know how that got processed because I didn't completed the whole phone. I didn't go through the whole process. So I didn't know that it went through because I didn't make the payment or anything.\n\nChannel 0: Yeah. I understand\n\nChannel 1: So I\n\nChannel 0: that.\n\nChannel 1: think that\n\nChannel 0: Actually,\n\nChannel 1: must have been\n\nChannel 0: our,\n\nChannel 1: an issue.\n\nChannel 0: yeah, actually, our standard operation process is, once we receive the order activation, even though the payment has been filled, we're, providing a consideration that to proceed and activate the services. And if I may ask, okay, I understand.\n\nChannel 1: Yeah. Mhmm.\n\nChannel 0: I accept that you did not you are aware that you did not complete the payment since you changed your mind. But how come you changed\n\nChannel 1: Yeah.\n\nChannel 0: your mind? Are you getting\n\nChannel 1: I\n\nChannel 0: into\n\nChannel 1: was\n\nChannel 0: another provider? Because it's already\n\nChannel 1: Yes.\n\nChannel 0: in live.\n\nChannel 1: Yeah.\n\nChannel 0: You just need to put in the password and no stress with having the connectivity.\n\nChannel 1: Yeah. No. I already connected with another vendor, so that's why yeah. I thought I didn't completed the form, so I just thought it didn't go through and I didn't need to\n\nChannel 0: You did? When did you switch to another provider?\n\nChannel 1: it was actually the same day because then they got back to me. It's with Rush and, yeah, they had better deals.\n\nChannel 0: The same day? Okay. Oh, so, basically, you haven't received our SMS and email from our tech rep tech department? They sent you an SMS and an email about\n\nChannel 1: Yeah. On the email, I've responded, and I confirmed that\n\nChannel 0: the\n\nChannel 1: I didn't completed the phone. So that's why I thought it was an issue.\n\nChannel 0: yeah. Which email you responded aside the response that you sent out last night?\n\nChannel 1: It was\n\nChannel 0: Because\n\nChannel 1: sent\n\nChannel 0: prior\n\nChannel 1: by\n\nChannel 0: to the\n\nChannel 1: Melissa.\n\nChannel 0: last night yeah. Prior to that, do you did you send any other response\n\nChannel 1: Prior to\n\nChannel 0: to\n\nChannel 1: that\n\nChannel 0: our tech rep?\n\nChannel 1: I didn't receive any email prior to that email.\n\nChannel 0: Oh, you have received any email from moraine@airtel.net.au or any SMS?\n\nChannel 1: I I don't think so. I think that was the first email that I saw, so that's why I responded straight away because I knew that must have been a mistake or something.\n\nChannel 0: Okay. Let me check one moment here. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: I appreciate your time. It just so happened. We we just wanted to understand why that happened. In that way, moving forward, we will be able to\n\nChannel 1: Yeah.\n\nChannel 0: prevent\n\nChannel 1: Yeah.\n\nChannel 0: it from\n\nChannel 1: Just\n\nChannel 0: happening.\n\nChannel 1: because, you know, I didn't complete the form, so I don't really wanna get charged for for the service fees. Because you'll see I haven't even used the Internet or anything. So yeah.\n\nChannel 0: So right. From the last last time that you did not completed your order, you've already activated the service, the Internet other Internet provided the same day. That was June 23 we received your activation. Night\n\nChannel 1: Yes.\n\nChannel 0: time.\n\nChannel 1: Yeah. Yeah. On the same\n\nChannel 0: Yeah.\n\nChannel 1: day, I continued with Rush.\n\nChannel 0: Because you need a trash. Okay. I got it. So I do understand this, and I will have this notated. And then we'll go ahead and start from here.\n\nIf you need our services in the future, please\n\nChannel 1: Yeah.\n\nChannel 0: let us know. Okay? But\n\nChannel 1: Yeah.\n\nChannel 0: moving forward, how I wish for those kind of scenarios, I think it's better to call, like, inform, like, hey. I changed my mind. I don't want to proceed with the activation. You might be receiving my orders. It's something like that.\n\nOkay?\n\nChannel 1: Yeah.\n\nChannel 0: But, anyway,\n\nChannel 1: Yeah. But\n\nChannel 0: I appreciate.\n\nChannel 1: I didn't complete the form, so that's why I just didn't see the\n\nChannel 0: Yeah. You\n\nChannel 1: the\n\nChannel 0: have\n\nChannel 1: point.\n\nChannel 0: the impression that okay. I I got your\n\nChannel 1: Yeah.\n\nChannel 0: point anyway.\n\nChannel 1: And\n\nChannel 0: So\n\nChannel 1: sorry. Just wanted to confirm that the invoice will get void. Is that correct?\n\nChannel 0: we'll go ahead and update the details that you shared to me in\n\nChannel 1: Mhmm.\n\nChannel 0: reference with this. Okay?\n\nChannel 1: Okay. Okay\n\nChannel 0: Yeah.\n\nChannel 1: then.\n\nChannel 0: Because\n\nChannel 1: Thank\n\nChannel 0: the\n\nChannel 1: you.\n\nChannel 0: reason why I I've called you, I wanted to check as well if you\n\nChannel 1: Thank\n\nChannel 0: know\n\nChannel 1: you.\n\nChannel 0: don't have any\n\nChannel 1: K.\n\nChannel 0: Internet service provider, so maybe we can provide you, like, a a deals or discounted amount for you to get connected. But you mentioned you already\n\nChannel 1: Bye.\n\nChannel 0: have a\n\nChannel 1: Yeah.\n\nChannel 0: provider.\n\nChannel 1: Yeah.\n\nChannel 0: Right?\n\nChannel 1: I already have with the rush.\n\nChannel 0: Okay. I got it.\n\nChannel 1: Oh,\n\nChannel 0: Thank\n\nChannel 1: yeah.\n\nChannel 0: you, Lunita. I'll\n\nChannel 1: Yeah.\n\nChannel 0: go ahead and have this discussed to our team. Okay?\n\nChannel 1: Okay. Perfect. Thank you.\n\nChannel 0: Alright. Thank you. Have a good one, and be safe.\n\nChannel 1: Thank you. You too.\n\nChannel 0: Bye\n\nChannel 1: Bye\n\nChannel 0: bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.01861821487545967}],"sentiment":"neutral","sentiment_score":0.01861821487545967,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.08438226580619812},{"text":"Good afternoon.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.18850088864564896},{"text":"This is Airtel accounts.","start":3.52,"end":5.06,"sentiment":"neutral","sentiment_score":0.08329227939248085},{"text":"Am I speaking to Leonita Begaj?","start":5.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.044165766797959805}],"sentiment":"neutral","sentiment_score":0.08150367395809063,"channel":0,"num_words":13,"start":2.24,"end":7.7799997},{"sentences":[{"text":"Yes.","start":8.32,"end":8.72,"sentiment":"neutral","sentiment_score":0.017871271818876266},{"text":"Sorry.","start":8.72,"end":9.04,"sentiment":"neutral","sentiment_score":-0.018423695117235184},{"text":"Can you say that again?","start":9.04,"end":10.0,"sentiment":"neutral","sentiment_score":-0.024885021895170212},{"text":"Sorry.","start":10.0,"end":10.4,"sentiment":"neutral","sentiment_score":-0.01552466582506895},{"text":"It's","start":10.4,"end":10.639999,"sentiment":"neutral","sentiment_score":0.013789805583655834}],"sentiment":"neutral","sentiment_score":-0.014079154779513678,"channel":1,"num_words":9,"start":8.32,"end":10.639999},{"sentences":[{"text":"This is the Airtel 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call.","start":19.395,"end":22.455,"sentiment":"positive","sentiment_score":0.694884373082055},{"text":"Leonita, this is just, like, a quick catch up.","start":22.755001,"end":25.715,"sentiment":"neutral","sentiment_score":0.2554190026389228},{"text":"As you are aware, we sent you an email, and then the services has been activated.","start":26.515,"end":32.65,"sentiment":"neutral","sentiment_score":0.12465092306956649}],"sentiment":"positive","sentiment_score":0.3585893353447318,"channel":0,"num_words":40,"start":17.875,"end":32.65},{"sentences":[{"text":"So I'm showing on here we got the update from our tech team that your services is active and ready to use operational and live.","start":32.95,"end":42.23,"sentiment":"neutral","sentiment_score":0.2409331327676773},{"text":"You just need to put in your password.","start":42.23,"end":44.145,"sentiment":"neutral","sentiment_score":0.11378461122512817},{"text":"And then we got your response email that you changed your 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No. I already connected with another vendor, so that's why yeah.","start_word":57,"end_word":294,"sentiment":"neutral","sentiment_score":-0.023434214293956757},{"text":"I thought I didn't completed the form, so I just thought it didn't go through and I didn't need to You did?","start_word":295,"end_word":316,"sentiment":"negative","sentiment_score":-0.37512096762657166},{"text":"When did you switch to another provider? it was actually the same day because then they got back to me. It's with Rush and, yeah, they had better deals. The same day? Okay. Oh, so, basically, you haven't received our SMS and email from our tech rep tech department? They sent you an SMS and an email about Yeah. On the email, I've responded, and I confirmed that the I didn't completed the phone. So that's why I thought it was an issue. yeah. Which email you responded aside the response that you sent out last night? It was Because sent prior by to the Melissa. last night yeah. Prior to that, do you did you send any other response Prior to to that our tech rep? I didn't receive any email prior to that email. Oh, you have received any email from moraine@airtel.net.au or any SMS? I I don't think so.","start_word":317,"end_word":468,"sentiment":"neutral","sentiment_score":-0.06651222705841064},{"text":"I think that was the first email that I saw, so that's why I responded straight away because I knew that must have been a mistake or something.","start_word":469,"end_word":496,"sentiment":"negative","sentiment_score":-0.36204150319099426},{"text":"Okay. Let me check one moment here. Okay? Yeah.","start_word":497,"end_word":505,"sentiment":"neutral","sentiment_score":0.017429610714316368},{"text":"I appreciate your time.","start_word":506,"end_word":509,"sentiment":"positive","sentiment_score":0.4236160218715668},{"text":"It just so happened. We we just wanted to understand why that happened. 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It's something like that. Okay? Yeah. But, anyway, Yeah. But I appreciate. I didn't complete the form, so that's why I just didn't see the Yeah. You the have point. the impression that okay. I I got your Yeah. point anyway. And So sorry. Just wanted to confirm that the invoice will get void. Is that correct? we'll go ahead and update the details that you shared to me in Mhmm. reference with this. Okay? Okay. Okay Yeah. then. Because Thank the you. reason why I I've called you, I wanted to check as well if you Thank know you. don't have any K. Internet service provider, so maybe we can provide you, like, a a deals or discounted amount for you to get connected. But you mentioned you already Bye. have a Yeah. provider. Yeah. Right? I already have with the rush. Okay. I got it. Oh, Thank yeah. you, Lunita. I'll Yeah. go ahead and have this discussed to our team. Okay? Okay.","start_word":510,"end_word":869,"sentiment":"neutral","sentiment_score":-0.02973136631771922},{"text":"Perfect. 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