{"metadata":{"transaction_key":"deprecated","request_id":"019ddbb3-40dc-7961-bfe8-4348af0ff6ed","sha256":"374d00d70b0cf65002211ae0fb3cc511385d26c7beba6e5567941501fdcad88d","created":"2026-04-30T00:04:12.213Z","duration":28.151937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning, Kate. Can you hear me?","confidence":0.9995117,"words":[{"word":"hello","start":11.84,"end":12.16,"confidence":0.91186523,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.020023319870233536},{"word":"good","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5342090129852295},{"word":"morning","start":12.4,"end":12.639999,"confidence":0.88793945,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4965933561325073},{"word":"kate","start":12.639999,"end":12.799999,"confidence":0.97753906,"punctuated_word":"Kate.","sentiment":"positive","sentiment_score":0.3837242424488067},{"word":"can","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.11998602747917177},{"word":"you","start":12.96,"end":13.12,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12015174329280852},{"word":"hear","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.11767502874135972},{"word":"me","start":13.28,"end":13.78,"confidence":0.9995117,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.10928604006767272}],"paragraphs":{"transcript":"\nHello. Good morning, Kate. Can you hear me?","paragraphs":[{"sentences":[{"text":"Hello.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.020023319870233536},{"text":"Good morning, Kate.","start":12.16,"end":12.799999,"sentiment":"positive","sentiment_score":0.4715088705221812},{"text":"Can you hear me?","start":12.799999,"end":13.78,"sentiment":"neutral","sentiment_score":0.11677470989525318}],"sentiment":"neutral","sentiment_score":0.23770609637722373,"num_words":8,"start":11.84,"end":13.78}]}}]},{"alternatives":[{"transcript":"Hello? Hello? I can now. Yes. Sorry. That was my fault. Hello? Hello?","confidence":0.97216797,"words":[{"word":"hello","start":11.2,"end":11.7,"confidence":0.7495117,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007422586437314749},{"word":"hello","start":11.92,"end":12.42,"confidence":0.8625488,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04186854511499405},{"word":"i","start":13.815,"end":14.054999,"confidence":0.5493164,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1033448725938797},{"word":"can","start":14.054999,"end":14.455,"confidence":0.98291016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0861511081457138},{"word":"now","start":14.455,"end":14.695,"confidence":0.6107178,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.13685819506645203},{"word":"yes","start":14.695,"end":15.014999,"confidence":0.9108887,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08838093280792236},{"word":"sorry","start":15.014999,"end":15.334999,"confidence":0.99560547,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2707696855068207},{"word":"that","start":15.334999,"end":15.575,"confidence":0.9980469,"punctuated_word":"That","sentiment":"negative","sentiment_score":-0.5543034672737122},{"word":"was","start":15.575,"end":15.815,"confidence":0.9980469,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.5358076691627502},{"word":"my","start":15.815,"end":16.055,"confidence":0.9863281,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5590588450431824},{"word":"fault","start":16.055,"end":16.555,"confidence":0.9770508,"punctuated_word":"fault.","sentiment":"negative","sentiment_score":-0.4951249063014984},{"word":"hello","start":20.935,"end":21.435,"confidence":0.9519043,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.17356090247631073},{"word":"hello","start":27.494999,"end":27.994999,"confidence":0.97216797,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.055203597992658615}],"paragraphs":{"transcript":"\nHello? Hello? I can now. Yes. Sorry.\n\nThat was my fault. Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hello?","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.007422586437314749},{"text":"Hello?","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.04186854511499405},{"text":"I can now.","start":13.815,"end":14.695,"sentiment":"neutral","sentiment_score":0.10878472526868184},{"text":"Yes.","start":14.695,"end":15.014999,"sentiment":"neutral","sentiment_score":0.08838093280792236},{"text":"Sorry.","start":15.014999,"end":15.334999,"sentiment":"neutral","sentiment_score":-0.2707696855068207}],"sentiment":"neutral","sentiment_score":0.027608079237065146,"num_words":7,"start":11.2,"end":15.334999},{"sentences":[{"text":"That was my fault.","start":15.334999,"end":16.555,"sentiment":"negative","sentiment_score":-0.5360737219452858},{"text":"Hello?","start":20.935,"end":21.435,"sentiment":"neutral","sentiment_score":-0.17356090247631073},{"text":"Hello?","start":27.494999,"end":27.994999,"sentiment":"neutral","sentiment_score":-0.055203597992658615}],"sentiment":"negative","sentiment_score":-0.3955098980416854,"num_words":6,"start":15.334999,"end":27.994999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: Good morning, Kate. Can you hear me?\n\nChannel 1: I can now. Yes. Sorry. That was my fault. Hello?\n\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.007422586437314749}],"sentiment":"neutral","sentiment_score":0.007422586437314749,"channel":1,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"Hello.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":0.020023319870233536}],"sentiment":"neutral","sentiment_score":0.020023319870233536,"channel":0,"num_words":1,"start":11.84,"end":12.16},{"sentences":[{"text":"Hello?","start":11.92,"end":12.42,"sentiment":"neutral","sentiment_score":0.04186854511499405}],"sentiment":"neutral","sentiment_score":0.04186854511499405,"channel":1,"num_words":1,"start":11.92,"end":12.42},{"sentences":[{"text":"Good morning, Kate.","start":12.16,"end":12.799999,"sentiment":"positive","sentiment_score":0.4715088705221812},{"text":"Can you hear me?","start":12.799999,"end":13.78,"sentiment":"neutral","sentiment_score":0.11677470989525318}],"sentiment":"neutral","sentiment_score":0.2688036358782223,"channel":0,"num_words":7,"start":12.16,"end":13.78},{"sentences":[{"text":"I can now.","start":13.815,"end":14.695,"sentiment":"neutral","sentiment_score":0.10878472526868184},{"text":"Yes.","start":14.695,"end":15.014999,"sentiment":"neutral","sentiment_score":0.08838093280792236},{"text":"Sorry.","start":15.014999,"end":15.334999,"sentiment":"neutral","sentiment_score":-0.2707696855068207},{"text":"That was my fault.","start":15.334999,"end":16.555,"sentiment":"negative","sentiment_score":-0.5360737219452858},{"text":"Hello?","start":20.935,"end":21.435,"sentiment":"neutral","sentiment_score":-0.17356090247631073}],"sentiment":"neutral","sentiment_score":-0.21738903671503068,"channel":1,"num_words":10,"start":13.815,"end":21.435},{"sentences":[{"text":"Hello?","start":27.494999,"end":27.994999,"sentiment":"neutral","sentiment_score":-0.055203597992658615}],"sentiment":"neutral","sentiment_score":-0.055203597992658615,"channel":1,"num_words":1,"start":27.494999,"end":27.994999}]},"summary":{"result":"success","short":"Hello? Hello. Hello? Good morning, Kate. Can you hear me? I can now. Yes. Sorry. That was my fault. Hello? Hello?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello? Hello. Hello?","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.023104816675186157},{"text":"Good morning, Kate.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.458968847990036},{"text":"Can you hear me? I can now. Yes. Sorry.","start_word":6,"end_word":14,"sentiment":"neutral","sentiment_score":0.05190921202301979},{"text":"That was my fault.","start_word":15,"end_word":18,"sentiment":"negative","sentiment_score":-0.5278839468955994},{"text":"Hello? Hello?","start_word":19,"end_word":20,"sentiment":"neutral","sentiment_score":-0.1255144327878952}],"average":{"sentiment":"neutral","sentiment_score":-0.0010055989930123994}}}}