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That's about it. You're the first caller in the group. Good afternoon there. This is Rob calling from Techcom Systems.\n\nHow are you? Doing really well. One thing is actually the reason I was giving you a call is we got one customer, and he was after a Cisco product. Hello? I have got it's a 19 Din Rail kit.\n\nYep. I am inquiring about 19 DN rail kit to replace STK rackman. I do have the SKU if you want. 3344 0934. Yep.\n\nSo I guess, like, it shows here the stock is coming in tomorrow. So, yeah, I just wanted to confirm once, like, is stock coming tomorrow? Yep. Actually, we are already partner with Ingram, and I can see, like, there's a stock coming in tomorrow on September 10. Yep.\n\nSo I just wanted to confirm once if the stock is coming in tomorrow. I can just update the customer, and then we can go from there. Mhmm. Mhmm. Sales sales at ticom systems dot com dot a u.\n\nT e c h, t for tiger, e for elephant, c for cat, h for horse. Tech, o for orange, m for mango. Techom systems systems with s dot com dot e u. And sales with s.sales@techconsystems.com.eu. Right.\n\nIf you want my account number, I can provide you with that so it's easy for you to find us. 401586. Yep. Alright. Alright.\n\nThanks. Thanks. Looking forward for your email. Yep. 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Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please we didn't get that. Please try again. Please choose from the following options. For sales and presales inquiries, say pre for sales, say sales or press 1. For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. For calling Ingram Micro Sales. This is Ryan. How can I help? Thank you for call I'm doing great. Thanks for asking. How about you? Sorry. He was after yeah? Mhmm. Hello? Yeah. Sorry. You're inquiring about what item? Okay. Do you have the sales order number? Yeah. That's better. Can I have it? Mhmm. Alright. Okay. As per checking here, you currently don't have stocks for this item. Yeah. But One moment. It's not showing in our system yet, but I can check it with our buying team if there will be stocks coming in tomorrow, or we can confirm it with our buying team. Yeah. With you. Okay. And are you going to place an order for that item? Yeah. Because right now, it's not showing or it's not confirmed yet. But with regards to that, we can confirm it with our buying team. I can send you a confirmation via email. Do you can you advise your email address where we can send you the update regarding that item? Mhmm. Mhmm. Technosystems. Is that right? Can you spell that for me, please? Mhmm. Sales Mhmm. Mhmm. Alright. Techonsystems@..com.au. Okay. We'll just provide you an update. Yeah. We'll just provide you an update. Yep. Yes, please. 401586. Alright. Alright. We'll just send you an email. Okay? Thank you're welcome. You're welcome. Thank you for calling. Have a great day. Bye 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Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please we didn't get that. Please try again.\n\nPlease choose from the following options. For sales and presales inquiries, say pre for sales, say sales or press 1. For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now.\n\nYou are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. For calling Ingram Micro Sales.\n\nThis is Ryan. How can I help? Thank you for call I'm doing great. Thanks for asking. How about you?\n\nSorry. He was after yeah? Mhmm. Hello? Yeah.\n\nSorry. You're inquiring about what item? Okay. Do you have the sales order number? Yeah.\n\nThat's better. Can I have it? Mhmm. Alright. Okay.\n\nAs per checking here, you currently don't have stocks for this item. Yeah. But One moment. It's not showing in our system yet, but I can check it with our buying team if there will be stocks coming in tomorrow, or we can confirm it with our buying team. Yeah.\n\nWith you. Okay. And are you going to place an order for that item? Yeah. Because right now, it's not showing or it's not confirmed yet.\n\nBut with regards to that, we can confirm it with our buying team. I can send you a confirmation via email. Do you can you advise your email address where we can send you the update regarding that item? Mhmm. Mhmm.\n\nTechnosystems. Is that right? Can you spell that for me, please? Mhmm. Sales Mhmm.\n\nMhmm. Alright. Techonsystems@..com.au. Okay. We'll just provide you an update.\n\nYeah. We'll just provide you an update. Yep. Yes, please. 401586.\n\nAlright. Alright. We'll just send you an email. Okay? Thank you're welcome.\n\nYou're welcome. Thank you for calling. Have a great day. Bye now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ingram Micro.","start":0.08,"end":1.78,"sentiment":"neutral","sentiment_score":0.2940109719832738},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.022986671222107753},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.48,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.007112045682823429},{"text":"Please we didn't get that.","start":25.125,"end":31.94,"sentiment":"neutral","sentiment_score":-0.23934870064258576},{"text":"Please try again.","start":31.94,"end":33.0,"sentiment":"neutral","sentiment_score":-0.20722778141498566}],"sentiment":"neutral","sentiment_score":0.0015285035888491962,"num_words":54,"start":0.08,"end":33.0},{"sentences":[{"text":"Please choose from the following options.","start":33.38,"end":35.239998,"sentiment":"neutral","sentiment_score":-0.021753106421480577},{"text":"For sales and presales inquiries, say pre for sales, say sales or press 1.","start":35.54,"end":40.835,"sentiment":"neutral","sentiment_score":-0.008455922527770911},{"text":"For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":40.835,"end":48.855,"sentiment":"neutral","sentiment_score":-0.04487191798927432},{"text":"By continuing, you consent to this recording.","start":49.714996,"end":52.295,"sentiment":"neutral","sentiment_score":-0.051237895020416806},{"text":"To opt out, please press 1 now.","start":52.550003,"end":54.81,"sentiment":"neutral","sentiment_score":-0.0565193955387388}],"sentiment":"neutral","sentiment_score":-0.03554258542135358,"num_words":56,"start":33.38,"end":54.81},{"sentences":[{"text":"You are the first caller in the queue.","start":59.99,"end":61.83,"sentiment":"neutral","sentiment_score":-0.029405176639556885},{"text":"Please wait for the next available representative.","start":61.83,"end":63.850002,"sentiment":"neutral","sentiment_score":-0.08164407419306892},{"text":"Your call is important to us.","start":64.845,"end":66.525,"sentiment":"neutral","sentiment_score":-0.12307965879638989},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":66.525,"end":70.465004,"sentiment":"neutral","sentiment_score":-0.06518610543571413},{"text":"For calling Ingram Micro Sales.","start":118.91,"end":120.43,"sentiment":"neutral","sentiment_score":0.05380123406648636}],"sentiment":"neutral","sentiment_score":-0.05521903337822074,"num_words":42,"start":59.99,"end":120.43},{"sentences":[{"text":"This is Ryan.","start":120.43,"end":121.15,"sentiment":"neutral","sentiment_score":0.12525435785452524},{"text":"How can I help?","start":121.15,"end":121.875,"sentiment":"neutral","sentiment_score":0.1414402723312378},{"text":"Thank you for call I'm doing great.","start":124.035,"end":130.195,"sentiment":"positive","sentiment_score":0.40380202659538816},{"text":"Thanks for asking.","start":130.195,"end":131.155,"sentiment":"positive","sentiment_score":0.5626082221666971},{"text":"How about you?","start":131.155,"end":132.055,"sentiment":"neutral","sentiment_score":0.28998324275016785}],"sentiment":"neutral","sentiment_score":0.3162956371903419,"num_words":20,"start":120.43,"end":132.055},{"sentences":[{"text":"Sorry.","start":145.82,"end":146.22,"sentiment":"neutral","sentiment_score":-0.06949266046285629},{"text":"He was after yeah?","start":146.22,"end":148.425,"sentiment":"neutral","sentiment_score":-0.038753935135900974},{"text":"Mhmm.","start":155.785,"end":156.285,"sentiment":"neutral","sentiment_score":-0.005188983399420977},{"text":"Hello?","start":159.785,"end":160.285,"sentiment":"neutral","sentiment_score":-0.004525012336671352},{"text":"Yeah.","start":163.625,"end":164.125,"sentiment":"neutral","sentiment_score":-0.010807834565639496}],"sentiment":"neutral","sentiment_score":-0.030628778913524002,"num_words":8,"start":145.82,"end":164.125},{"sentences":[{"text":"Sorry.","start":164.61,"end":164.93001,"sentiment":"neutral","sentiment_score":-0.04322471842169762},{"text":"You're inquiring about what item?","start":164.93001,"end":167.43001,"sentiment":"neutral","sentiment_score":-0.03706587329506874},{"text":"Okay.","start":178.425,"end":178.825,"sentiment":"neutral","sentiment_score":0.0007142098620533943},{"text":"Do you have the sales order number?","start":178.825,"end":181.72499,"sentiment":"neutral","sentiment_score":-0.003944268716233117},{"text":"Yeah.","start":186.905,"end":187.305,"sentiment":"neutral","sentiment_score":0.040005944669246674}],"sentiment":"neutral","sentiment_score":-0.01436292075862487,"num_words":15,"start":164.61,"end":187.305},{"sentences":[{"text":"That's better.","start":187.305,"end":188.205,"sentiment":"neutral","sentiment_score":0.05167357437312603},{"text":"Can I have it?","start":188.425,"end":189.485,"sentiment":"neutral","sentiment_score":0.021528986981138587},{"text":"Mhmm.","start":193.19,"end":193.69,"sentiment":"neutral","sentiment_score":-0.000581101980060339},{"text":"Alright.","start":199.99,"end":200.49,"sentiment":"neutral","sentiment_score":0.003864932805299759},{"text":"Okay.","start":211.105,"end":211.605,"sentiment":"neutral","sentiment_score":-0.017119303345680237}],"sentiment":"neutral","sentiment_score":0.019514180461151734,"num_words":9,"start":187.305,"end":211.605},{"sentences":[{"text":"As per checking here, you currently don't have stocks for this item.","start":211.825,"end":216.245,"sentiment":"neutral","sentiment_score":-0.12584366525212923},{"text":"Yeah.","start":218.65999,"end":219.15999,"sentiment":"neutral","sentiment_score":0.01006985642015934},{"text":"But One moment.","start":224.98,"end":232.295,"sentiment":"neutral","sentiment_score":-0.009484941139817238},{"text":"It's not showing in our system yet, but I can check it with our buying team if there will be stocks coming in tomorrow, or we can confirm it with our buying team.","start":240.035,"end":252.07,"sentiment":"neutral","sentiment_score":-0.02427155953465086},{"text":"Yeah.","start":253.97,"end":254.21,"sentiment":"neutral","sentiment_score":0.20761504769325256}],"sentiment":"neutral","sentiment_score":-0.04243710733950138,"num_words":50,"start":211.825,"end":254.21},{"sentences":[{"text":"With you.","start":254.21,"end":255.03,"sentiment":"neutral","sentiment_score":0.19818741083145142},{"text":"Okay.","start":263.29498,"end":263.775,"sentiment":"neutral","sentiment_score":0.14261072874069214},{"text":"And are you going to place an order for that item?","start":263.775,"end":267.155,"sentiment":"neutral","sentiment_score":0.1289388117465106},{"text":"Yeah.","start":279.36,"end":279.86,"sentiment":"neutral","sentiment_score":0.07624664902687073},{"text":"Because right now, it's not showing or it's not confirmed yet.","start":279.92,"end":283.3,"sentiment":"neutral","sentiment_score":-0.06907367435368625}],"sentiment":"neutral","sentiment_score":0.04899033502890514,"num_words":26,"start":254.21,"end":283.3},{"sentences":[{"text":"But with regards to that, we can confirm it with our buying team.","start":284.0,"end":287.94,"sentiment":"neutral","sentiment_score":0.18292844811311135},{"text":"I can send you a confirmation via email.","start":288.16,"end":290.9,"sentiment":"neutral","sentiment_score":0.20596260949969292},{"text":"Do you can you advise your email address where we can send you the update regarding that item?","start":291.785,"end":298.285,"sentiment":"neutral","sentiment_score":0.08388847216135925},{"text":"Mhmm.","start":299.225,"end":299.725,"sentiment":"neutral","sentiment_score":0.025544222444295883},{"text":"Mhmm.","start":301.385,"end":301.885,"sentiment":"neutral","sentiment_score":0.03920520842075348}],"sentiment":"neutral","sentiment_score":0.13659786905457333,"num_words":41,"start":284.0,"end":301.885},{"sentences":[{"text":"Technosystems.","start":311.25,"end":311.75,"sentiment":"neutral","sentiment_score":0.02440770342946053},{"text":"Is that right?","start":312.13,"end":312.85,"sentiment":"neutral","sentiment_score":0.03652701837321123},{"text":"Can you spell that for me, please?","start":312.85,"end":314.47,"sentiment":"neutral","sentiment_score":0.008948711279247488},{"text":"Mhmm.","start":332.99,"end":333.07,"sentiment":"neutral","sentiment_score":0.016634169965982437},{"text":"Sales Mhmm.","start":333.07,"end":343.07,"sentiment":"neutral","sentiment_score":0.019137409050017595}],"sentiment":"neutral","sentiment_score":0.017967051826417446,"num_words":14,"start":311.25,"end":343.07},{"sentences":[{"text":"Mhmm.","start":343.07,"end":343.31,"sentiment":"neutral","sentiment_score":0.027979006990790367},{"text":"Alright.","start":343.31,"end":343.81,"sentiment":"neutral","sentiment_score":0.05326363444328308},{"text":"Techonsystems@..com.au.","start":354.695,"end":358.37,"sentiment":"neutral","sentiment_score":0.022239908576011658},{"text":"Okay.","start":358.37,"end":358.87,"sentiment":"neutral","sentiment_score":0.06703588366508484},{"text":"We'll just provide you an update.","start":358.93,"end":360.47,"sentiment":"neutral","sentiment_score":0.07274918382366498}],"sentiment":"neutral","sentiment_score":0.06070135366171599,"num_words":10,"start":343.07,"end":360.47},{"sentences":[{"text":"Yeah.","start":361.09,"end":361.56998,"sentiment":"neutral","sentiment_score":0.12152911722660063},{"text":"We'll just provide you an update.","start":361.56998,"end":363.11,"sentiment":"neutral","sentiment_score":0.12797430530190468},{"text":"Yep.","start":368.77,"end":369.27,"sentiment":"neutral","sentiment_score":0.08007613569498062},{"text":"Yes, please.","start":369.56998,"end":370.38998,"sentiment":"neutral","sentiment_score":0.07001952826976776},{"text":"401586.","start":375.165,"end":377.265,"sentiment":"neutral","sentiment_score":0.027348477393388748}],"sentiment":"neutral","sentiment_score":0.10334896533326669,"num_words":11,"start":361.09,"end":377.265},{"sentences":[{"text":"Alright.","start":380.20502,"end":380.70502,"sentiment":"neutral","sentiment_score":0.1385878026485443},{"text":"Alright.","start":383.64502,"end":384.14502,"sentiment":"neutral","sentiment_score":0.1803419291973114},{"text":"We'll just send you an email.","start":384.91998,"end":386.12,"sentiment":"neutral","sentiment_score":0.1935605307420095},{"text":"Okay?","start":386.12,"end":386.62,"sentiment":"neutral","sentiment_score":0.22133690118789673},{"text":"Thank you're welcome.","start":386.68,"end":387.9,"sentiment":"positive","sentiment_score":0.4669632812341054}],"sentiment":"neutral","sentiment_score":0.25854330509901047,"num_words":12,"start":380.20502,"end":387.9},{"sentences":[{"text":"You're welcome.","start":389.56,"end":390.04,"sentiment":"neutral","sentiment_score":0.3248874843120575},{"text":"Thank you for calling.","start":390.04,"end":390.84,"sentiment":"positive","sentiment_score":0.8408895879983902},{"text":"Have a great day.","start":390.84,"end":391.82,"sentiment":"positive","sentiment_score":0.8167283684015274},{"text":"Bye now.","start":393.96,"end":394.63193,"sentiment":"neutral","sentiment_score":0.20160068571567535}],"sentiment":"positive","sentiment_score":0.640287347137928,"num_words":12,"start":389.56,"end":394.63193}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please\n\nChannel 0: Yeah.\n\nChannel 1: enter\n\nChannel 0: That's about\n\nChannel 1: the five\n\nChannel 0: it.\n\nChannel 1: digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please we didn't get that. Please try again. Please choose from the following options. For sales and presales inquiries, say pre for sales, say sales or press 1.\n\nFor licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now.\n\nChannel 0: You're the\n\nChannel 1: You\n\nChannel 0: first\n\nChannel 1: are the\n\nChannel 0: caller\n\nChannel 1: first caller\n\nChannel 0: in\n\nChannel 1: in\n\nChannel 0: the\n\nChannel 1: the queue.\n\nChannel 0: group.\n\nChannel 1: Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. For calling Ingram Micro Sales. This is Ryan.\n\nHow can I help?\n\nChannel 0: Good afternoon\n\nChannel 1: Thank you\n\nChannel 0: there.\n\nChannel 1: for call\n\nChannel 0: This is Rob calling from Techcom Systems. How are you?\n\nChannel 1: I'm doing great. Thanks for asking. How about you?\n\nChannel 0: Doing really well. One thing is actually the reason I was giving you a call is we got one customer, and he was after a Cisco product.\n\nChannel 1: Sorry. He\n\nChannel 0: Hello?\n\nChannel 1: was after yeah?\n\nChannel 0: I have got it's a 19 Din Rail kit.\n\nChannel 1: Mhmm. Hello?\n\nChannel 0: Yep.\n\nChannel 1: Yeah. Sorry. You're inquiring about what item?\n\nChannel 0: I am inquiring about 19 DN rail kit to replace STK rackman.\n\nChannel 1: Okay. Do you have the sales order number?\n\nChannel 0: I do have the SKU if you want.\n\nChannel 1: Yeah. That's better. Can I have it?\n\nChannel 0: 3344\n\nChannel 1: Mhmm.\n\nChannel 0: 0934.\n\nChannel 1: Alright. Okay. As per checking here, you currently don't have stocks for this item.\n\nChannel 0: Yep. So\n\nChannel 1: Yeah.\n\nChannel 0: I guess, like, it shows here the stock is coming in tomorrow. So, yeah, I just\n\nChannel 1: But\n\nChannel 0: wanted to confirm once, like, is stock coming tomorrow?\n\nChannel 1: One moment. It's not showing in our system yet, but I can check it with our buying team if there will be stocks coming in tomorrow, or we can confirm it with our buying team.\n\nChannel 0: Yep. Actually, we are\n\nChannel 1: Yeah.\n\nChannel 0: already\n\nChannel 1: With you.\n\nChannel 0: partner with Ingram, and I can see, like, there's a stock coming in tomorrow on September 10.\n\nChannel 1: Okay. And are you going to place an order for that item?\n\nChannel 0: Yep. So I just wanted to confirm once if the stock is coming in tomorrow. I can just update the customer, and then we can go from there. Mhmm.\n\nChannel 1: Yeah. Because right now, it's not showing or it's not confirmed yet. But with regards to\n\nChannel 0: Mhmm.\n\nChannel 1: that, we can confirm it with our buying team. I can send you a confirmation via email. Do you can you advise your email address where we can send you the update\n\nChannel 0: Sales\n\nChannel 1: regarding that item? Mhmm.\n\nChannel 0: sales at\n\nChannel 1: Mhmm.\n\nChannel 0: ticom systems dot com dot a u.\n\nChannel 1: Technosystems. Is that right? Can you spell that for me, please?\n\nChannel 0: T e c h, t for tiger, e for elephant, c for cat, h for horse. Tech, o for orange,\n\nChannel 1: Mhmm. Sales\n\nChannel 0: m for mango. Techom systems systems with s dot com dot e u.\n\nChannel 1: Mhmm. Mhmm. Alright.\n\nChannel 0: And sales with s.sales@techconsystems.com.eu.\n\nChannel 1: Techonsystems@..com.au. Okay. We'll just provide\n\nChannel 0: Right.\n\nChannel 1: you an update. Yeah.\n\nChannel 0: If\n\nChannel 1: We'll\n\nChannel 0: you\n\nChannel 1: just\n\nChannel 0: want\n\nChannel 1: provide\n\nChannel 0: my\n\nChannel 1: you\n\nChannel 0: account\n\nChannel 1: an update.\n\nChannel 0: number, I can provide you with that so it's easy for you to find us.\n\nChannel 1: Yep. Yes, please.\n\nChannel 0: 401586.\n\nChannel 1: 401586.\n\nChannel 0: Yep.\n\nChannel 1: Alright.\n\nChannel 0: Alright.\n\nChannel 1: Alright. We'll\n\nChannel 0: Alright.\n\nChannel 1: just send you\n\nChannel 0: Thanks.\n\nChannel 1: an email.\n\nChannel 0: Thanks.\n\nChannel 1: Okay?\n\nChannel 0: Looking forward\n\nChannel 1: Thank\n\nChannel 0: for your\n\nChannel 1: you're\n\nChannel 0: email.\n\nChannel 1: welcome.\n\nChannel 0: Yep. Bye.\n\nChannel 1: You're welcome. Thank you for calling. Have a great day.\n\nChannel 0: Thanks.\n\nChannel 1: Bye now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Ingram Micro.","start":0.08,"end":1.78,"sentiment":"neutral","sentiment_score":0.2940109719832738},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":2.0,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.022986671222107753},{"text":"Please","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.006207473576068878}],"sentiment":"neutral","sentiment_score":0.09903198835395631,"channel":1,"num_words":21,"start":0.08,"end":6.7999997},{"sentences":[{"text":"Yeah.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.006936254911124706}],"sentiment":"neutral","sentiment_score":0.006936254911124706,"channel":0,"num_words":1,"start":6.48,"end":6.7999997},{"sentences":[{"text":"enter","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":-0.016221359372138977}],"sentiment":"neutral","sentiment_score":-0.016221359372138977,"channel":1,"num_words":1,"start":6.7999997,"end":7.12},{"sentences":[{"text":"That's about","start":6.7999997,"end":7.3599997,"sentiment":"neutral","sentiment_score":-0.00919386837631464}],"sentiment":"neutral","sentiment_score":-0.00919386837631464,"channel":0,"num_words":2,"start":6.7999997,"end":7.3599997},{"sentences":[{"text":"the five","start":7.12,"end":7.52,"sentiment":"neutral","sentiment_score":-0.007510004565119743}],"sentiment":"neutral","sentiment_score":-0.007510004565119743,"channel":1,"num_words":2,"start":7.12,"end":7.52},{"sentences":[{"text":"it.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.005593589972704649}],"sentiment":"neutral","sentiment_score":-0.005593589972704649,"channel":0,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":7.52,"end":14.0199995,"sentiment":"neutral","sentiment_score":-0.006702924803407354},{"text":"Please we didn't get that.","start":25.125,"end":31.94,"sentiment":"neutral","sentiment_score":-0.23934870064258576},{"text":"Please try again.","start":31.94,"end":33.0,"sentiment":"neutral","sentiment_score":-0.20722778141498566},{"text":"Please choose from the following options.","start":33.38,"end":35.239998,"sentiment":"neutral","sentiment_score":-0.021753106421480577},{"text":"For sales and presales inquiries, say pre for sales, say sales or press 1.","start":35.54,"end":40.835,"sentiment":"neutral","sentiment_score":-0.008455922527770911}],"sentiment":"neutral","sentiment_score":-0.044295854941010473,"channel":1,"num_words":50,"start":7.52,"end":40.835},{"sentences":[{"text":"For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":40.835,"end":48.855,"sentiment":"neutral","sentiment_score":-0.04487191798927432},{"text":"By continuing, you consent to this 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calls Ingram Micro and is prompted to select options for sales and presales inquiries. They are then transferred to a representative from Techcom Systems who confirms that the customer's order is on stock and will provide an update via email. The customer is instructed to provide their email address for the update."},"intents":{"segments":[{"text":"It's not showing in our system yet, but I can check it with our buying team if there will be stocks coming in tomorrow, or we can confirm it with our buying team. Yep.","start_word":332,"end_word":365,"intents":[{"intent":"Check stock status","confidence_score":0.22898428}]},{"text":"And are you going to place an order for that item?","start_word":390,"end_word":400,"intents":[{"intent":"Place order","confidence_score":0.83956295}]},{"text":"So I just wanted to confirm once if the stock is coming in tomorrow. I can just update the customer, and then we can go from there. Mhmm. Yeah.","start_word":402,"end_word":430,"intents":[{"intent":"Update customer","confidence_score":0.5389727}]},{"text":"Do you can you advise your email address where we can send you the update Sales regarding that item? Mhmm.","start_word":464,"end_word":483,"intents":[{"intent":"Provide email","confidence_score":0.15838987}]},{"text":"If We'll you just want provide my you account an update. number, I can provide you with that so it's easy for you to find us. Yep.","start_word":557,"end_word":583,"intents":[{"intent":"Provide account update","confidence_score":0.093240984}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Yeah. Please That's enter about the five it. digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please we didn't get that. Please try again. Please choose from the following options. For sales and presales inquiries, say pre for sales, say sales or press 1. For licensing, say licensing or Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You're the You first are the caller first caller in in the the queue. group. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. For calling Ingram Micro Sales. This is Ryan. How can I help? Good afternoon Thank you there. for call This is Rob calling from Techcom Systems. How are you?","start_word":0,"end_word":186,"sentiment":"neutral","sentiment_score":0.003956311848014593},{"text":"I'm doing great. Thanks for asking.","start_word":187,"end_word":192,"sentiment":"positive","sentiment_score":0.5554807186126709},{"text":"How about you?","start_word":193,"end_word":195,"sentiment":"neutral","sentiment_score":0.2976747155189514},{"text":"Doing really well.","start_word":196,"end_word":198,"sentiment":"positive","sentiment_score":0.3830389976501465},{"text":"One thing is actually the reason I was giving you a call is we got one customer, and he was after a Cisco product. Sorry. He Hello? was after yeah? I have got it's a 19 Din Rail kit. Mhmm. Hello? Yep. Yeah. Sorry. You're inquiring about what item? I am inquiring about 19 DN rail kit to replace STK rackman. Okay. Do you have the sales order number? I do have the SKU if you want. Yeah. That's better. Can I have it? 3344 Mhmm. 0934. Alright. Okay. As per checking here, you currently don't have stocks for this item. Yep. So Yeah. I guess, like, it shows here the stock is coming in tomorrow. So, yeah, I just But wanted to confirm once, like, is stock coming tomorrow? One moment. It's not showing in our system yet, but I can check it with our buying team if there will be stocks coming in tomorrow, or we can confirm it with our buying team. Yep. Actually, we are Yeah. already With you. partner with Ingram, and I can see, like, there's a stock coming in tomorrow on September 10. Okay. And are you going to place an order for that item? Yep. So I just wanted to confirm once if the stock is coming in tomorrow. I can just update the customer, and then we can go from there. Mhmm. Yeah. Because right now, it's not showing or it's not confirmed yet. But with regards to Mhmm. that, we can confirm it with our buying team. I can send you a confirmation via email. Do you can you advise your email address where we can send you the update Sales regarding that item? Mhmm. sales at Mhmm. ticom systems dot com dot a u. Technosystems. Is that right? Can you spell that for me, please? T e c h, t for tiger, e for elephant, c for cat, h for horse. Tech, o for orange, Mhmm. Sales m for mango. Techom systems systems with s dot com dot e u. Mhmm. Mhmm. Alright. And sales with s.sales@techconsystems.com.eu. Techonsystems@..com.au. Okay. We'll just provide Right. you an update. Yeah. If We'll you just want provide my you account an update. number, I can provide you with that so it's easy for you to find us. Yep. Yes, please. 401586. 401586. Yep. Alright. Alright. Alright. We'll Alright. just send you Thanks. an email. Thanks. Okay?","start_word":199,"end_word":601,"sentiment":"neutral","sentiment_score":0.051333750115139014},{"text":"Looking forward Thank for your you're email. welcome.","start_word":602,"end_word":609,"sentiment":"positive","sentiment_score":0.45939165353775024},{"text":"Yep. Bye.","start_word":610,"end_word":611,"sentiment":"neutral","sentiment_score":0.2762695550918579},{"text":"You're welcome. Thank you for calling. Have a great day. Thanks. 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