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Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. For return authority, please press 4. For electronic security and if Please wait while we connect your call. Please wait while we connect your call. Blue Chip Blue Chip IT. This is Jenny speaking. Good. Thank you. How can I help you? Yeah. Yes. I can. So where are you calling from again? Aecom system? Just Sorry. Take your time waiting. I'm gonna transfer you through now. Thank you. Hi. Thank you for calling Bishop IT. This is Ruth. How can I help you? Hi. Good morning. I'm doing well. Thanks for asking. How are you? Yes. Mhmm. Let me go ahead and check if it's already available on our end. K? Just a second. I understand. I believe our credit manager has all also escalated this one with the vendor. The license is not is still not available on my end. I will try to phone our product manager again to for to have him chase the vendor since the delay is on Sophos, and I will talk to Matt about this license. We'll try to get an update for you today so that you can mhmm. I've understood. Mhmm. Yes. Yes. I will send you an email as soon as I mhmm. Okay. Mhmm. Thanks, Harry. Thanks, Harry. You have a good one. Okay? 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to Binfotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. For return authority, please press 4. For electronic security and if Please wait while we connect your call. Please wait while we connect your call.\n\nBlue Chip Blue Chip IT. This is Jenny speaking. Good. Thank you. How can I help you?\n\nYeah. Yes. I can. So where are you calling from again? Aecom system?\n\nJust Sorry. Take your time waiting. I'm gonna transfer you through now. Thank you. Hi.\n\nThank you for calling Bishop IT. This is Ruth. How can I help you? Hi. Good morning.\n\nI'm doing well. Thanks for asking. How are you? Yes. Mhmm.\n\nLet me go ahead and check if it's already available on our end. K? Just a second. I understand. I believe our credit manager has all also escalated this one with the vendor.\n\nThe license is not is still not available on my end. I will try to phone our product manager again to for to have him chase the vendor since the delay is on Sophos, and I will talk to Matt about this license. We'll try to get an update for you today so that you can mhmm. I've understood. Mhmm.\n\nYes. Yes. I will send you an email as soon as I mhmm. Okay. Mhmm.\n\nThanks, Harry. Thanks, Harry. You have a good one. Okay? Bye for now.","paragraphs":[{"sentences":[{"text":"Blue to Binfotech.","start":0.32,"end":1.38,"sentiment":"neutral","sentiment_score":0.05427587777376175},{"text":"Thank you for calling.","start":1.5999999,"end":2.56,"sentiment":"positive","sentiment_score":0.39543575048446655},{"text":"If you know the extension of the person you are calling, please enter it now.","start":2.56,"end":6.5,"sentiment":"neutral","sentiment_score":0.06821511909365655},{"text":"Otherwise, please select from the following six options.","start":6.56,"end":9.54,"sentiment":"neutral","sentiment_score":0.02303554955869913},{"text":"For sales, please press 1.","start":10.0,"end":11.92,"sentiment":"neutral","sentiment_score":0.008616242185235023}],"sentiment":"neutral","sentiment_score":0.08557608654456479,"num_words":35,"start":0.32,"end":11.92},{"sentences":[{"text":"For accounts payable, please press 2.","start":11.92,"end":14.34,"sentiment":"neutral","sentiment_score":0.011390517931431532},{"text":"For 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is on Sophos, and I will talk to Matt about this license.","start":280.61,"end":299.315,"sentiment":"neutral","sentiment_score":-0.09769411152228713},{"text":"We'll try to get an update for you today so that you can mhmm.","start":301.295,"end":308.39,"sentiment":"neutral","sentiment_score":-0.03193137102893421},{"text":"I've understood.","start":309.97,"end":310.71002,"sentiment":"neutral","sentiment_score":-0.07029621303081512},{"text":"Mhmm.","start":310.93002,"end":311.43002,"sentiment":"neutral","sentiment_score":-0.002725966274738312}],"sentiment":"neutral","sentiment_score":-0.11819364304343859,"num_words":60,"start":275.525,"end":311.43002},{"sentences":[{"text":"Yes.","start":317.65002,"end":317.89,"sentiment":"neutral","sentiment_score":0.04954007267951965},{"text":"Yes.","start":317.89,"end":318.13,"sentiment":"neutral","sentiment_score":0.05065113678574562},{"text":"I will send you an email as soon as I mhmm.","start":318.13,"end":321.57,"sentiment":"neutral","sentiment_score":0.033590332520279015},{"text":"Okay.","start":321.57,"end":322.07,"sentiment":"neutral","sentiment_score":0.05298754945397377},{"text":"Mhmm.","start":322.875,"end":323.375,"sentiment":"neutral","sentiment_score":0.0914902687072754}],"sentiment":"neutral","sentiment_score":0.04094417902330558,"num_words":15,"start":317.65002,"end":323.375},{"sentences":[{"text":"Thanks, Harry.","start":324.315,"end":325.215,"sentiment":"positive","sentiment_score":0.3489527553319931},{"text":"Thanks, Harry.","start":325.51498,"end":326.155,"sentiment":"positive","sentiment_score":0.5148124396800995},{"text":"You have a good one.","start":326.155,"end":326.875,"sentiment":"positive","sentiment_score":0.46639025807380674},{"text":"Okay?","start":326.875,"end":327.35498,"sentiment":"neutral","sentiment_score":0.18999671936035156},{"text":"Bye for now.","start":327.35498,"end":328.25497,"sentiment":"neutral","sentiment_score":0.12062873939673106}],"sentiment":"positive","sentiment_score":0.35472035522644335,"num_words":13,"start":324.315,"end":328.25497}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Blue to Binfotech. Thank you for calling. If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. For accounts receivable, please press 3. For return authority, please press 4. For electronic security and if Please wait while we connect your call. Please wait while we connect your call.\n\nBlue Chip Blue Chip IT. This is Jenny speaking.\n\nChannel 0: Hey. Morning, Jenny. This is Sarah. How are you?\n\nChannel 1: Good. Thank you.\n\nChannel 0: It's great.\n\nChannel 1: How can\n\nChannel 0: Well, Jenny,\n\nChannel 1: I help you?\n\nChannel 0: actually, I was looking to have a chat with Rupa. Can you transfer this call to Rufa?\n\nChannel 1: Yeah. Yes. I can. So where are you calling from again?\n\nChannel 0: Tech Home Systems.\n\nChannel 1: Aecom system? Just\n\nChannel 0: Yep. Tech Home Systems. Yep. Thanks.\n\nChannel 1: Sorry. Take your time waiting. I'm gonna transfer you through now. Thank you.\n\nChannel 0: Yep. Right.\n\nChannel 1: Hi. Thank you for calling Bishop IT. This is Ruth. How can I help you?\n\nChannel 0: Hey. Good morning, Rufad. This is Ross with Tech Home Systems. How are you?\n\nChannel 1: Hi. Good morning. I'm doing well. Thanks for asking. How are you?\n\nChannel 0: Great. Doing really well. Rufa, actually just following up on the Sofa's license. You had a word with Harry. Right?\n\nChannel 1: Yes. Mhmm. Let me go ahead and check\n\nChannel 0: Yeah.\n\nChannel 1: if it's already available on our end. K? Just a second.\n\nChannel 0: Yeah. So we applied for Sophos partnership, and now we are a solo partner with Sophos. And customer is chasing badly for licenses.\n\nChannel 1: I understand. I believe our credit manager has all also escalated this one with the vendor. The license is not is still not available on my end. I will try to phone our product manager again to for\n\nChannel 0: Yeah.\n\nChannel 1: to have him chase the vendor since the delay is on Sophos, and I will talk to Matt about this license. We'll try to get an update for you today\n\nChannel 0: Yeah.\n\nChannel 1: so\n\nChannel 0: Please\n\nChannel 1: that you\n\nChannel 0: try\n\nChannel 1: can\n\nChannel 0: to extend it\n\nChannel 1: mhmm.\n\nChannel 0: if\n\nChannel 1: I've understood. Mhmm.\n\nChannel 0: alright. No worries. To give me an update. Alright?\n\nChannel 1: Yes. Yes. I will\n\nChannel 0: You\n\nChannel 1: send\n\nChannel 0: can\n\nChannel 1: you\n\nChannel 0: just\n\nChannel 1: an email\n\nChannel 0: reply\n\nChannel 1: as\n\nChannel 0: to\n\nChannel 1: soon\n\nChannel 0: the\n\nChannel 1: as\n\nChannel 0: email.\n\nChannel 1: I\n\nChannel 0: Yep.\n\nChannel 1: mhmm. Okay.\n\nChannel 0: Yeah. Definitely.\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. Thank\n\nChannel 1: Thanks,\n\nChannel 0: you.\n\nChannel 1: Harry.\n\nChannel 0: Have\n\nChannel 1: Thanks,\n\nChannel 0: a good\n\nChannel 1: Harry.\n\nChannel 0: day.\n\nChannel 1: You have a good one. Okay? Bye for now.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Blue to Binfotech.","start":0.32,"end":1.38,"sentiment":"neutral","sentiment_score":0.05427587777376175},{"text":"Thank you for calling.","start":1.5999999,"end":2.56,"sentiment":"positive","sentiment_score":0.39543575048446655},{"text":"If you know the extension of the person you are calling, please enter it now.","start":2.56,"end":6.5,"sentiment":"neutral","sentiment_score":0.06821511909365655},{"text":"Otherwise, please select from the following six options.","start":6.56,"end":9.54,"sentiment":"neutral","sentiment_score":0.02303554955869913},{"text":"For sales, please press 1.","start":10.0,"end":11.92,"sentiment":"neutral","sentiment_score":0.008616242185235023}],"sentiment":"neutral","sentiment_score":0.08557608654456479,"channel":1,"num_words":35,"start":0.32,"end":11.92},{"sentences":[{"text":"For accounts payable, please press 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with Harry.","start":238.07999,"end":239.43999,"sentiment":"neutral","sentiment_score":0.002811029553413391},{"text":"Right?","start":239.43999,"end":239.93999,"sentiment":"neutral","sentiment_score":0.006123686209321022}],"sentiment":"neutral","sentiment_score":0.10953706656582654,"channel":0,"num_words":20,"start":231.43999,"end":239.93999},{"sentences":[{"text":"Yes.","start":241.155,"end":241.55501,"sentiment":"neutral","sentiment_score":0.013430905528366566},{"text":"Mhmm.","start":241.55501,"end":242.05501,"sentiment":"neutral","sentiment_score":-0.0004072680603712797},{"text":"Let me go ahead and 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The customer is then transferred to Rupa and is greeted by Jenny, who is unable to connect the call. Rupa then speaks with another customer, Ross, who is inquiring about a license for a company called FX Home Systems. Rupa promises to follow up and get an update."},"intents":{"segments":[{"text":"Can you transfer this call to Rufa? Yeah.","start_word":112,"end_word":119,"intents":[{"intent":"Transfer call","confidence_score":0.4139405}]},{"text":"I believe our credit manager has all also escalated this one with the vendor. The license is not is still not available on my end. I will try to phone our product manager again to for Yeah. to have him chase the vendor since the delay is on Sophos, and I will talk to Matt about this license.","start_word":263,"end_word":320,"intents":[{"intent":"Contact vendor","confidence_score":0.0056010587}]},{"text":"We'll try to get an update for you today Yeah.","start_word":321,"end_word":330,"intents":[{"intent":"Request update","confidence_score":0.035618648}]},{"text":"I will You send can you just an email reply as to soon the as email. I Yep.","start_word":356,"end_word":373,"intents":[{"intent":"Send email","confidence_score":0.74940974}]}]},"sentiments":{"segments":[{"text":"Blue to Binfotech.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.05823959037661552},{"text":"Thank you for calling.","start_word":3,"end_word":6,"sentiment":"positive","sentiment_score":0.3920043408870697},{"text":"If you know the extension of the person you are calling, please enter it now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. For accounts receivable, please press 3. For return authority, please press 4. For electronic security and if Please wait while we connect your call. Please wait while we connect your call. Blue Chip Blue Chip IT. This is Jenny speaking. Hey. Morning, Jenny. This is Sarah. How are you?","start_word":7,"end_word":89,"sentiment":"neutral","sentiment_score":0.0331009104847908},{"text":"Good. Thank you. It's great.","start_word":90,"end_word":94,"sentiment":"positive","sentiment_score":0.5206677913665771},{"text":"How can Well, Jenny, I help you? actually, I was looking to have a chat with Rupa. Can you transfer this call to Rufa? Yeah. Yes. I can. So where are you calling from again? Tech Home Systems. Aecom system? Just Yep. Tech Home Systems. Yep. Thanks. Sorry. Take your time waiting. I'm gonna transfer you through now. Thank you. Yep. Right. Hi. Thank you for calling Bishop IT. This is Ruth. How can I help you? Hey. Good morning, Rufad. This is Ross with Tech Home Systems. How are you? Hi.","start_word":95,"end_word":186,"sentiment":"neutral","sentiment_score":0.06586991995573044},{"text":"Good morning. I'm doing well. Thanks for asking.","start_word":187,"end_word":194,"sentiment":"positive","sentiment_score":0.45245686173439026},{"text":"How are you?","start_word":195,"end_word":197,"sentiment":"neutral","sentiment_score":0.2839749753475189},{"text":"Great. Doing really well.","start_word":198,"end_word":201,"sentiment":"positive","sentiment_score":0.5821815729141235},{"text":"Rufa, actually just following up on the Sofa's license. You had a word with Harry. Right? Yes. Mhmm. Let me go ahead and check Yeah. if it's already available on our end. K? Just a second. Yeah. So we applied for Sophos partnership, and now we are a solo partner with Sophos. And customer is chasing badly for licenses. I understand. I believe our credit manager has all also escalated this one with the vendor. The license is not is still not available on my end. I will try to phone our product manager again to for Yeah. to have him chase the vendor since the delay is on Sophos, and I will talk to Matt about this license. We'll try to get an update for you today Yeah. so Please that you try can to extend it mhmm. if I've understood. Mhmm. alright. No worries. To give me an update. Alright? Yes. Yes. I will You send can you just an email reply as to soon the as email. I Yep. mhmm. Okay. Yeah. Definitely. Mhmm. Alright.","start_word":202,"end_word":379,"sentiment":"neutral","sentiment_score":-0.05086509883403778},{"text":"Thank Thanks, you.","start_word":380,"end_word":382,"sentiment":"positive","sentiment_score":0.4014151692390442},{"text":"Harry.","start_word":383,"end_word":383,"sentiment":"neutral","sentiment_score":0.2544510066509247},{"text":"Have Thanks, a good Harry. day. 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