{"metadata":{"transaction_key":"deprecated","request_id":"01a0835c-2dd2-7581-860a-ba6eef2ed8ab","sha256":"5d7b21771f13d2bdf99e93e0557a4ad3cfa8c064c0f8c589fe74dd413825a354","created":"2026-09-08T23:30:53.591Z","duration":1461.8159,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":4345,"output_tokens":98},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4816,"output_tokens":4826},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4816,"output_tokens":308}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Brenton. It's Jenna here from Oakview Financial. How are you? I'm well. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And I'll just get you to confirm your full name, date of birth, and address, please. Fantastic. Thanks for that, Brenton. I was just phoning this morning for advice discussion. Do you have time to do that still? Beautiful. So the reason that we've booked this in is that we have previously provided a statement of advice for your insurances, but they weren't in it wasn't implemented, so it's expired. And what's that essentially means is you've still got your part of your funds in your care super to maintain And the advice was to implement new insurance so that we can roll over the remaining of your care super. Now what I've done this morning is I've gone and done a little bit of prework, so we can run through a couple of things. The advice previously was to have life and PPD insurance at $250,000 each and your income protection at $8,750 per month with a ninety day waiting peer period and a two year benefit period all paid through super. Does that sound correct, like, some insured wise, or did you wanna review those? Beautiful. So when we did the SOA previously, I've gone and rerun the quotes, and, the insurance company now is offering an introduction discount. So you're looking at a saving of about $460 a year on that being paid from your super. So that's a that's a good saving. And then we also had your trauma and life 150,000 held outside of super because trauma can't be held within super. And, also, that's a reduction as well. So instead of $63 a month, it's gone down to I'll just get that quote up. Say $24 a month. So they've decreased due to the introductory discount, which is fantastic. So that's great for you. So my question really is is are you happy to go ahead and implement that advice? What it means is I have to do a new SOA. And, again, it is time sensitive, so it's only valid for sixty days. So we do need once it's ready, we do need to act on it. And I can do a fair bit of that now on the phone with you, like, pre assessment wise to from a health perspective. And then it will be handed over to implementation team. So what I would do post this is go and do an advice document, meet with you again, present it, you sign off on it, and then it would proceed through to the implementation stage, which means underwriting, and then would roll over the remainder of your super when your new cover is in place. Is that something you're still wanting to do? Alright. Beautiful. Before I jump into that pre assessment, I've just gotta check a couple of details to make sure everything's up to date on my end. You are you single or married or partnered? Single. Beautiful. Do you have a next of kin that you wanna nominate? No. Okay. And you're still a cropping manager? Yep. And what's your average hours worked per week? Sixty. Yep. And I've got your income down as a 130. Is that correct? 150? Okay. So we might be able to how long have you been earning a 150 for? Oh, beautiful. So we can look at upping that income protection to make sure that you're covered even more. So I'll rerun those figures. And are you still earning getting 12% from your employer for super? Yeah. What yeah. Yep. Yep. And I've got here that your expenditure is about $500 a week, and so is your savings. Would that be right? Fantastic. Yeah. That's okay. And I've got your principal place of residence at valued at 140,000. Is that do you own that? Yep. Beautiful. Any debt attached? No? Oh, fantastic. Any other assets or anything that you can think of? No? Beautiful. Alright. And estate planning wise, do you have your wills or power of attorney in place? Not yet? Alright. Beautiful. Did you want a referral to one of our partners to get that in place? Yep. Okay. When you do decide, it's quite cost efficient compared to what I've seen over my years. So it's definitely worth looking at when you're in when you're ready to. We can arrange an introduction, and it can all be done virtually if you like. The other thing is is you don't have a beneficiary nomination on your super fund, which will also then flow and affect your life insurance. Do you have any financial dependents? Yeah. Okay. So that what we would do yep. Yeah. That's okay. So what that means is, basically, we'll use yesterday as an example. If you passed away, who would get your super balance and your life insurance? So what we would typically do is nominate a financial dependent if you had one. Now in super, that would be a spouse or a child. Outside of those, we would normally have it directed towards your estate, which would be your will. So that's probably one of the things that you do need to look at is getting a will sorted just so it can go where you want it to go. Okay. And the other thing I wanted to touch on very quickly, I had a quick look at your along sorry, your Hub twenty four super fund. And there's performance wise, over the last twelve months, it's done 4.74%, which isn't too bad given that one of the funds in there has underperformed quite significantly being the Benelong Australian Equities Fund at 16.41%. The reason for that is the the investment mandate that Benelong Australian Equity Fund adheres to, which is they rather than investing in the, you know, top 200, for example, they look at the Australian share market to identify funds or companies, sorry, I should say, that they believe are undervalued and present a growth opportunity. Now in the last twelve plus months or so, it's been the bank and the bigger institutions that have provided the growth, so the mandate hasn't really panned out for them, which isn't to say, you know, in the past, it has. But at the moment, we're looking at replacing that for our clients if there's a better alternative. So if you're happy for me to do that as part of the insurance SOA, I'd like to look at a potential replacement for them. Yep. Beautiful. And then the other one in there that I'd just like to investigate a little bit further is the beta bank hybrids. Performance wise, income wise, it's doing fine. The only reason I wanna look at it is simply because the banks are phasing out the hybrid options, and they'll be gone from January 2027. Rather than sit and wait and see what the outcome is or what they're replaced with, I wanna do a little bit of research and be a little bit proactive with that, so look at alternatives if possible. Are you happy with that? Fantastic. And your just one last thing before we jump into the insurance side of things. You are invested as a high growth risk profile, which means that your super funds typically invested in a style of 90% towards your growth assets being shares and property, international and Australian, and and any defensive assets. Given that you've got a significant period of time until you can access your super being 60 years of age, are you still comfortable taking that level of risk knowing that there is gonna be market fluctuations and volatility, but knowing that you have time on your side to ride those out? Yeah. Okay. Beautiful. That's those main bits covered. What I'm going to do now is I'm just gonna quickly run through a pre assessment. Now this just runs through some some of the things that the insurance company is gonna ask, and it just helps us make sure that there's gonna be no issues when it gets to underwriting so we can sort of pre assess what kind of policy if there's any exclusions or loadings, etcetera. So it lets us be a little bit on the front foot, and I can let you know up front if I see anything that could potentially be an issue, and we can chat about that. So is that okay? Yep. Beautiful. So you do have some manual duties involved in your occupation. Can you just give me a a list of examples of what those manual duties involve? It's hard, isn't it? Yep. Would it be yeah. So lifting wise, what's the max weight you would lift approximately? Yep. Okay. What about anything else? Like, is there anything at heights, you know, any hazardous chemicals, anything like that? Yeah. Okay. Anything at heights that would be over, like, say, 15 meters? Not Beautiful. Yep. And just in general, what would a day look like for you? Just general generally. Would it are you supervising? Are you yep. Okay. Yep. Okay. Roughly, how much of your day or week, whatever way you wanna whatever way is easy, would you spend percentage wise in the office versus driving around and giving the boys the job or gone to a breakdown. Yep. So that's when you're off-site kind of thing. I mean, on-site on-site. Sorry. Alright. Fantastic. I've already answered those questions. Do you intend on making any changes to your occupation in the next twelve months? No. Do you have a second occupation? Do you intend to travel overseas or live overseas for work or pleasure in the short in the near future? Nope. Do you participate in any sports or pastime hobbies? So what they're asking here I'm looking for here is more so dangerous ones. So it might be dirt bike riding, skydiving, rock climbing, football, something where you're typically going to get injured. Nope. Okay. And have you smoked tobacco or used any nicotine substance in the last twelve months? Yep. So you are a smoker? Yep. Okay. So those quotes are gonna change a little bit because previously, we had you down as a nonsmoker. So I'll make sure that we get those updated, and it's all in the document for you. But how many cigarettes would you smoke a day roughly? Yep. I get it. I used to be a smoker. Yep. Alright. Have you ever taken any illicit drugs? No. Okay. Do you drink alcohol? Yeah. Do you drink alcohol? Roughly. Just on average, how many standard drinks per week? Yes. Okay. Okay. And that's per week. Oh, sorry. Automatically convert it to a date. Sorry. Two twenty. Beautiful. And what's your height? We had it pre yeah. We had it previously at one seventy five. Yeah. And what's your weight? Yep. And have you lost have you lost any weight in the last twelve months? No. Okay. You're not currently at work. Have you been absent from work or unable to perform any of your duties in the last twelve months? No. Okay. Have you been ever diagnosed, or do you suffer from an illness of any description? Okay. Do you know what it's called, the medication? That's alright. Do you know how many do you know the milligrams or how many you take a day? Yep. Yep. And when was the last time your blood pressure was checked? Yep. A few weeks ago. And was it stable? Beautiful. Have you ever had any insurance declined or canceled? Not any work cover claims at all? Alright. Beautiful. Now just with regards to your immediate family, so this is mother, father, brother, or sister. Have any of them ever had heart disease, heart attack, or stroke? Multiple cirrhosis, Parkinson, or Alzheimer's? Any motor neuron or MS Huntington's? Bowel cancer? Nope. Any melanomas? No. Any kidney disease? No. Breast or ovarian cancer? Cardiomyopathy? Any mental health condition? Diabetes? Yes. Which family member? Okay. And how old was he when he was diagnosed? Yep. And it's managed by insulin? Yep. And he's still sorry. I have to ask. He's still alive? Yeah. Beautiful. Yeah. No. My mother-in-law is a type one diabetic, so I know it well. Any other, you know, significant medical history with the immediate family that you're aware of? No. Fantastic. Now this is about you. So have you ever sought advice or treatment from a health professional for any of the following? Stress, anxiety, depression, or mental health. Any skin cancers, tumors, moles. Yep. Beautiful. Back or neck strain, any sciatica, anything like that? Any bone fracture, joint fracture, muscle, ligament, tendon injury? Any blood borne disease, like HIV, hep b, or c? Heart condition? Blood condition? Yep. Yep. Cancer? Any asthma. Yeah. That's a good thing. Asthma or respiratory conditions? Any issues with your eyes or ears besides glasses? Any high cholesterol? Yep. Okay. And how's that managed? Yep. And was that checked again recently by a doctor and all? Yep. Okay. Any skin conditions like eczema, dermatitis, anything like that? Diabetes, yourself? Any thyroid condition or any other you can think of? No. Have you ever had any surgery? Good. That's good. I'll skip the ladies what questions. Do you intend to see a doctor for any medical advice, test, or investigation at the moment? Yep. And when's that roughly? Okay. Beautiful. And they check you then when you're there. Is that right? Okay. Beautiful. Alright. How long ago do you think or when roughly a year, if you can give it to me, were you diagnosed with the blood pressure and cholesterol? Okay. So would it be twenty twenty four for your blood pressure? Or Okay. Yeah. Okay. Blood pressure. And then last year would have been your cholesterol. Yep. Did you experience any symptoms? No. So you just take your tablet. So you when did you start the medication for the blood pressure? Two thousand. Yep. Okay. Beautiful. So there's no X rays or anything, but there's blood work. Have you ever had to take time off work because of them, the conditions? No. Yep. So when we do get to the insurance application stage, you will need to know the name of the medication and the dosage. So I can email that to you just so you can respond if you like, if that makes it easier for you. Okay. I'm just checking to see if there's anything else I need from you. Otherwise, I can let you go. So based on that, the insurers will have a look at insurance company will have a look at your blood pressure and your cholesterol versus your BMI and make a decision on whether what they do is they can there's two options. They can add a loading to the policy or, alternatively, they would add an exclusion. With life insurance, it's typically a loading. With anything else, it's typically an exclusion. So being the PPD trauma and income protection. But what we'll do is we'll get a good understanding of that through once we're going through the advice document to be able to be upfront and transparent with you to see what we think you will ultimately get. But if I have the details in relation to your medication, that will make it a lot easier as well. So I'll shoot you through an email post this conversation to get you to respond if you can with the details even if you if it's easier for you to take a picture and text that through or email it through, whatever is your preference. Beautiful. I've done most of the talking. Do you have any questions for me? Yeah. Beautiful. Alright. Well, thanks for your time, Brenton. What I'll do is I'll go away and start doing the stuff that we need to do. And from there, we will reach out in the next probably two weeks to book in a time to go through the recommendations and get the ball rolling. Beautiful. Well, thank you for your time this morning. I appreciate it, and I shall speak to you soon. Thanks. 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Brenton. It's Jenna here from Oakview Financial. How are you? I'm well. Thank you.\n\nJust before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. And I'll just get you to confirm your full name, date of birth, and address, please. Fantastic.\n\nThanks for that, Brenton. I was just phoning this morning for advice discussion. Do you have time to do that still? Beautiful. So the reason that we've booked this in is that we have previously provided a statement of advice for your insurances, but they weren't in it wasn't implemented, so it's expired.\n\nAnd what's that essentially means is you've still got your part of your funds in your care super to maintain And the advice was to implement new insurance so that we can roll over the remaining of your care super. Now what I've done this morning is I've gone and done a little bit of prework, so we can run through a couple of things. The advice previously was to have life and PPD insurance at $250,000 each and your income protection at $8,750 per month with a ninety day waiting peer period and a two year benefit period all paid through super. Does that sound correct, like, some insured wise, or did you wanna review those? Beautiful.\n\nSo when we did the SOA previously, I've gone and rerun the quotes, and, the insurance company now is offering an introduction discount. So you're looking at a saving of about $460 a year on that being paid from your super. So that's a that's a good saving. And then we also had your trauma and life 150,000 held outside of super because trauma can't be held within super. And, also, that's a reduction as well.\n\nSo instead of $63 a month, it's gone down to I'll just get that quote up. Say $24 a month. So they've decreased due to the introductory discount, which is fantastic. So that's great for you. So my question really is is are you happy to go ahead and implement that advice?\n\nWhat it means is I have to do a new SOA. And, again, it is time sensitive, so it's only valid for sixty days. So we do need once it's ready, we do need to act on it. And I can do a fair bit of that now on the phone with you, like, pre assessment wise to from a health perspective. And then it will be handed over to implementation team.\n\nSo what I would do post this is go and do an advice document, meet with you again, present it, you sign off on it, and then it would proceed through to the implementation stage, which means underwriting, and then would roll over the remainder of your super when your new cover is in place. Is that something you're still wanting to do? Alright. Beautiful. Before I jump into that pre assessment, I've just gotta check a couple of details to make sure everything's up to date on my end.\n\nYou are you single or married or partnered? Single. Beautiful. Do you have a next of kin that you wanna nominate? No.\n\nOkay. And you're still a cropping manager? Yep. And what's your average hours worked per week? Sixty.\n\nYep. And I've got your income down as a 130. Is that correct? 150? Okay.\n\nSo we might be able to how long have you been earning a 150 for? Oh, beautiful. So we can look at upping that income protection to make sure that you're covered even more. So I'll rerun those figures. And are you still earning getting 12% from your employer for super?\n\nYeah. What yeah. Yep. Yep. And I've got here that your expenditure is about $500 a week, and so is your savings.\n\nWould that be right? Fantastic. Yeah. That's okay. And I've got your principal place of residence at valued at 140,000.\n\nIs that do you own that? Yep. Beautiful. Any debt attached? No?\n\nOh, fantastic. Any other assets or anything that you can think of? No? Beautiful. Alright.\n\nAnd estate planning wise, do you have your wills or power of attorney in place? Not yet? Alright. Beautiful. Did you want a referral to one of our partners to get that in place?\n\nYep. Okay. When you do decide, it's quite cost efficient compared to what I've seen over my years. So it's definitely worth looking at when you're in when you're ready to. We can arrange an introduction, and it can all be done virtually if you like.\n\nThe other thing is is you don't have a beneficiary nomination on your super fund, which will also then flow and affect your life insurance. Do you have any financial dependents? Yeah. Okay. So that what we would do yep.\n\nYeah. That's okay. So what that means is, basically, we'll use yesterday as an example. If you passed away, who would get your super balance and your life insurance? So what we would typically do is nominate a financial dependent if you had one.\n\nNow in super, that would be a spouse or a child. Outside of those, we would normally have it directed towards your estate, which would be your will. So that's probably one of the things that you do need to look at is getting a will sorted just so it can go where you want it to go. Okay. And the other thing I wanted to touch on very quickly, I had a quick look at your along sorry, your Hub twenty four super fund.\n\nAnd there's performance wise, over the last twelve months, it's done 4.74%, which isn't too bad given that one of the funds in there has underperformed quite significantly being the Benelong Australian Equities Fund at 16.41%. The reason for that is the the investment mandate that Benelong Australian Equity Fund adheres to, which is they rather than investing in the, you know, top 200, for example, they look at the Australian share market to identify funds or companies, sorry, I should say, that they believe are undervalued and present a growth opportunity. Now in the last twelve plus months or so, it's been the bank and the bigger institutions that have provided the growth, so the mandate hasn't really panned out for them, which isn't to say, you know, in the past, it has. But at the moment, we're looking at replacing that for our clients if there's a better alternative. So if you're happy for me to do that as part of the insurance SOA, I'd like to look at a potential replacement for them.\n\nYep. Beautiful. And then the other one in there that I'd just like to investigate a little bit further is the beta bank hybrids. Performance wise, income wise, it's doing fine. The only reason I wanna look at it is simply because the banks are phasing out the hybrid options, and they'll be gone from January 2027.\n\nRather than sit and wait and see what the outcome is or what they're replaced with, I wanna do a little bit of research and be a little bit proactive with that, so look at alternatives if possible. Are you happy with that? Fantastic. And your just one last thing before we jump into the insurance side of things. You are invested as a high growth risk profile, which means that your super funds typically invested in a style of 90% towards your growth assets being shares and property, international and Australian, and and any defensive assets.\n\nGiven that you've got a significant period of time until you can access your super being 60 years of age, are you still comfortable taking that level of risk knowing that there is gonna be market fluctuations and volatility, but knowing that you have time on your side to ride those out? Yeah. Okay. Beautiful. That's those main bits covered.\n\nWhat I'm going to do now is I'm just gonna quickly run through a pre assessment. Now this just runs through some some of the things that the insurance company is gonna ask, and it just helps us make sure that there's gonna be no issues when it gets to underwriting so we can sort of pre assess what kind of policy if there's any exclusions or loadings, etcetera. So it lets us be a little bit on the front foot, and I can let you know up front if I see anything that could potentially be an issue, and we can chat about that. So is that okay? Yep.\n\nBeautiful. So you do have some manual duties involved in your occupation. Can you just give me a a list of examples of what those manual duties involve? It's hard, isn't it? Yep.\n\nWould it be yeah. So lifting wise, what's the max weight you would lift approximately? Yep. Okay. What about anything else?\n\nLike, is there anything at heights, you know, any hazardous chemicals, anything like that? Yeah. Okay. Anything at heights that would be over, like, say, 15 meters? Not Beautiful.\n\nYep. And just in general, what would a day look like for you? Just general generally. Would it are you supervising? Are you yep.\n\nOkay. Yep. Okay. Roughly, how much of your day or week, whatever way you wanna whatever way is easy, would you spend percentage wise in the office versus driving around and giving the boys the job or gone to a breakdown. Yep.\n\nSo that's when you're off-site kind of thing. I mean, on-site on-site. Sorry. Alright. Fantastic.\n\nI've already answered those questions. Do you intend on making any changes to your occupation in the next twelve months? No. Do you have a second occupation? Do you intend to travel overseas or live overseas for work or pleasure in the short in the near future?\n\nNope. Do you participate in any sports or pastime hobbies? So what they're asking here I'm looking for here is more so dangerous ones. So it might be dirt bike riding, skydiving, rock climbing, football, something where you're typically going to get injured. Nope.\n\nOkay. And have you smoked tobacco or used any nicotine substance in the last twelve months? Yep. So you are a smoker? Yep.\n\nOkay. So those quotes are gonna change a little bit because previously, we had you down as a nonsmoker. So I'll make sure that we get those updated, and it's all in the document for you. But how many cigarettes would you smoke a day roughly? Yep.\n\nI get it. I used to be a smoker. Yep. Alright. Have you ever taken any illicit drugs?\n\nNo. Okay. Do you drink alcohol? Yeah. Do you drink alcohol?\n\nRoughly. Just on average, how many standard drinks per week? Yes. Okay. Okay.\n\nAnd that's per week. Oh, sorry. Automatically convert it to a date. Sorry. Two twenty.\n\nBeautiful. And what's your height? We had it pre yeah. We had it previously at one seventy five. Yeah.\n\nAnd what's your weight? Yep. And have you lost have you lost any weight in the last twelve months? No. Okay.\n\nYou're not currently at work. Have you been absent from work or unable to perform any of your duties in the last twelve months? No. Okay. Have you been ever diagnosed, or do you suffer from an illness of any description?\n\nOkay. Do you know what it's called, the medication? That's alright. Do you know how many do you know the milligrams or how many you take a day? Yep.\n\nYep. And when was the last time your blood pressure was checked? Yep. A few weeks ago. And was it stable?\n\nBeautiful. Have you ever had any insurance declined or canceled? Not any work cover claims at all? Alright. Beautiful.\n\nNow just with regards to your immediate family, so this is mother, father, brother, or sister. Have any of them ever had heart disease, heart attack, or stroke? Multiple cirrhosis, Parkinson, or Alzheimer's? Any motor neuron or MS Huntington's? Bowel cancer?\n\nNope. Any melanomas? No. Any kidney disease? No.\n\nBreast or ovarian cancer? Cardiomyopathy? Any mental health condition? Diabetes? Yes.\n\nWhich family member? Okay. And how old was he when he was diagnosed? Yep. And it's managed by insulin?\n\nYep. And he's still sorry. I have to ask. He's still alive? Yeah.\n\nBeautiful. Yeah. No. My mother-in-law is a type one diabetic, so I know it well. Any other, you know, significant medical history with the immediate family that you're aware of?\n\nNo. Fantastic. Now this is about you. So have you ever sought advice or treatment from a health professional for any of the following? Stress, anxiety, depression, or mental health.\n\nAny skin cancers, tumors, moles. Yep. Beautiful. Back or neck strain, any sciatica, anything like that? Any bone fracture, joint fracture, muscle, ligament, tendon injury?\n\nAny blood borne disease, like HIV, hep b, or c? Heart condition? Blood condition? Yep. Yep.\n\nCancer? Any asthma. Yeah. That's a good thing. Asthma or respiratory conditions?\n\nAny issues with your eyes or ears besides glasses? Any high cholesterol? Yep. Okay. And how's that managed?\n\nYep. And was that checked again recently by a doctor and all? Yep. Okay. Any skin conditions like eczema, dermatitis, anything like that?\n\nDiabetes, yourself? Any thyroid condition or any other you can think of? No. Have you ever had any surgery? Good.\n\nThat's good. I'll skip the ladies what questions. Do you intend to see a doctor for any medical advice, test, or investigation at the moment? Yep. And when's that roughly?\n\nOkay. Beautiful. And they check you then when you're there. Is that right? Okay.\n\nBeautiful. Alright. How long ago do you think or when roughly a year, if you can give it to me, were you diagnosed with the blood pressure and cholesterol? Okay. So would it be twenty twenty four for your blood pressure?\n\nOr Okay. Yeah. Okay. Blood pressure. And then last year would have been your cholesterol.\n\nYep. Did you experience any symptoms? No. So you just take your tablet. So you when did you start the medication for the blood pressure?\n\nTwo thousand. Yep. Okay. Beautiful. So there's no X rays or anything, but there's blood work.\n\nHave you ever had to take time off work because of them, the conditions? No. Yep. So when we do get to the insurance application stage, you will need to know the name of the medication and the dosage. So I can email that to you just so you can respond if you like, if that makes it easier for you.\n\nOkay. I'm just checking to see if there's anything else I need from you. Otherwise, I can let you go. So based on that, the insurers will have a look at insurance company will have a look at your blood pressure and your cholesterol versus your BMI and make a decision on whether what they do is they can there's two options. They can add a loading to the policy or, alternatively, they would add an exclusion.\n\nWith life insurance, it's typically a loading. With anything else, it's typically an exclusion. So being the PPD trauma and income protection. But what we'll do is we'll get a good understanding of that through once we're going through the advice document to be able to be upfront and transparent with you to see what we think you will ultimately get. But if I have the details in relation to your medication, that will make it a lot easier as well.\n\nSo I'll shoot you through an email post this conversation to get you to respond if you can with the details even if you if it's easier for you to take a picture and text that through or email it through, whatever is your preference. Beautiful. I've done most of the talking. Do you have any questions for me? Yeah.\n\nBeautiful. Alright. Well, thanks for your time, Brenton. What I'll do is I'll go away and start doing the stuff that we need to do. And from there, we will reach out in the next probably two weeks to book in a time to go through the recommendations and get the ball rolling.\n\nBeautiful. Well, thank you for your time this morning. I appreciate it, and I shall speak to you soon. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Brenton.","start":2.72,"end":3.52,"sentiment":"neutral","sentiment_score":0.08724996820092201},{"text":"It's Jenna here from Oakview Financial.","start":3.52,"end":5.6,"sentiment":"neutral","sentiment_score":0.1477010597785314},{"text":"How are you?","start":5.6,"end":6.42,"sentiment":"neutral","sentiment_score":0.1486950765053431},{"text":"I'm well.","start":7.9199996,"end":8.559999,"sentiment":"positive","sentiment_score":0.3787344694137573},{"text":"Thank you.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.5529364049434662}],"sentiment":"neutral","sentiment_score":0.22467555155356725,"num_words":15,"start":2.72,"end":9.04},{"sentences":[{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":9.04,"end":14.08,"sentiment":"neutral","sentiment_score":0.05426581965192505},{"text":"Is that okay?","start":14.08,"end":14.745,"sentiment":"neutral","sentiment_score":0.06662023067474365},{"text":"Beautiful.","start":16.505,"end":17.005,"sentiment":"positive","sentiment_score":0.3835383355617523},{"text":"And I'll just get you to confirm your full name, date of birth, and address, please.","start":17.225,"end":21.165,"sentiment":"neutral","sentiment_score":0.12335097696632147},{"text":"Fantastic.","start":28.265,"end":28.765,"sentiment":"positive","sentiment_score":0.5759689211845398}],"sentiment":"neutral","sentiment_score":0.09957039618695324,"num_words":44,"start":9.04,"end":28.765},{"sentences":[{"text":"Thanks for that, Brenton.","start":28.825,"end":29.965,"sentiment":"positive","sentiment_score":0.5546786114573479},{"text":"I was just phoning this morning for advice discussion.","start":30.28,"end":33.08,"sentiment":"neutral","sentiment_score":0.16432503362496695},{"text":"Do you have time to do that still?","start":33.08,"end":35.02,"sentiment":"neutral","sentiment_score":0.1045725466683507},{"text":"Beautiful.","start":38.2,"end":38.7,"sentiment":"positive","sentiment_score":0.3548416495323181},{"text":"So the reason that we've booked this in is that we have previously provided a statement of advice for your insurances, but they weren't in it wasn't implemented, so it's expired.","start":39.32,"end":53.445,"sentiment":"neutral","sentiment_score":0.0426997548690246}],"sentiment":"neutral","sentiment_score":0.11722177683533926,"num_words":53,"start":28.825,"end":53.445},{"sentences":[{"text":"And what's that essentially means is you've still got your part of your funds in your care super to maintain And the advice was to implement new insurance so that we can roll over the remaining of your care super.","start":53.825,"end":68.6,"sentiment":"neutral","sentiment_score":0.035136380884796384},{"text":"Now what I've done this morning is I've gone and done a little bit of prework, so we can run through a couple of things.","start":69.54,"end":79.104996,"sentiment":"neutral","sentiment_score":0.046545649468898775},{"text":"The advice previously was to have life and PPD insurance at $250,000 each and your income protection at $8,750 per month with a ninety day waiting peer period and a two year benefit period all paid through super.","start":79.805,"end":98.01,"sentiment":"neutral","sentiment_score":0.053463317502878215},{"text":"Does that sound correct, like, some insured wise, or did you wanna review those?","start":98.71,"end":104.575,"sentiment":"neutral","sentiment_score":0.029265630258513347},{"text":"Beautiful.","start":106.795,"end":107.295,"sentiment":"neutral","sentiment_score":0.17710557579994202}],"sentiment":"neutral","sentiment_score":0.04396209268341378,"num_words":118,"start":53.825,"end":107.295},{"sentences":[{"text":"So when we did the SOA previously, I've gone and rerun the quotes, and, the insurance company now is offering an introduction discount.","start":107.755,"end":117.134995,"sentiment":"neutral","sentiment_score":0.12900368804516998},{"text":"So you're looking at a saving of about $460 a year on that being paid from your super.","start":117.79,"end":124.049995,"sentiment":"neutral","sentiment_score":0.22415882597366968},{"text":"So that's a that's a good saving.","start":124.11,"end":126.45,"sentiment":"neutral","sentiment_score":0.25598316533224924},{"text":"And then we also had your trauma and life 150,000 held outside of super because trauma can't be held within super.","start":128.19,"end":137.245,"sentiment":"neutral","sentiment_score":-0.07598551238576572},{"text":"And, also, that's a reduction as well.","start":138.665,"end":140.745,"sentiment":"neutral","sentiment_score":0.007813199955437864}],"sentiment":"neutral","sentiment_score":0.09543187486154861,"num_words":76,"start":107.755,"end":140.745},{"sentences":[{"text":"So instead of $63 a month, it's gone down to I'll just get that quote up.","start":140.745,"end":147.39,"sentiment":"neutral","sentiment_score":0.018989398726262152},{"text":"Say $24 a month.","start":147.45,"end":149.07,"sentiment":"neutral","sentiment_score":0.07767198979854584},{"text":"So they've decreased due to the introductory discount, which is fantastic.","start":149.21,"end":154.27,"sentiment":"positive","sentiment_score":0.41956631161949853},{"text":"So that's great for you.","start":154.49,"end":156.43001,"sentiment":"positive","sentiment_score":0.7758111834526062},{"text":"So my question really is is are you happy to go ahead and implement that advice?","start":158.595,"end":165.655,"sentiment":"neutral","sentiment_score":0.15855632815510035}],"sentiment":"neutral","sentiment_score":0.22395586412256727,"num_words":52,"start":140.745,"end":165.655},{"sentences":[{"text":"What it means is I have to do a new SOA.","start":166.19499,"end":168.515,"sentiment":"neutral","sentiment_score":0.004292654381556945},{"text":"And, again, it is time sensitive, so it's only valid for sixty days.","start":168.515,"end":174.20999,"sentiment":"neutral","sentiment_score":-0.011340357184123535},{"text":"So we do need once it's ready, we do need to act on it.","start":174.20999,"end":177.83,"sentiment":"neutral","sentiment_score":0.024595719629100392},{"text":"And I can do a fair bit of that now on the phone with you, like, pre assessment wise to from a health perspective.","start":179.09,"end":185.83,"sentiment":"neutral","sentiment_score":0.09528973698616028},{"text":"And then it will be handed over to implementation team.","start":188.19499,"end":191.395,"sentiment":"neutral","sentiment_score":0.09526504874229431}],"sentiment":"neutral","sentiment_score":0.04838526117641272,"num_words":72,"start":166.19499,"end":191.395},{"sentences":[{"text":"So what I would do post this is go and do an advice document, meet with you again, present it, you sign off on it, and then it would proceed through to the implementation stage, which means underwriting, and then would roll over the remainder of your super when your new cover is in place.","start":191.395,"end":207.95,"sentiment":"neutral","sentiment_score":0.09813063977794213},{"text":"Is that something you're still wanting to do?","start":208.41,"end":210.67,"sentiment":"neutral","sentiment_score":0.031352376798167825},{"text":"Alright.","start":212.57,"end":212.97,"sentiment":"neutral","sentiment_score":0.15406131744384766},{"text":"Beautiful.","start":212.97,"end":213.47,"sentiment":"neutral","sentiment_score":0.2837258577346802},{"text":"Before I jump into that pre assessment, I've just gotta check a couple of details to make sure everything's up to date on my end.","start":214.115,"end":220.69499,"sentiment":"neutral","sentiment_score":0.09067108422517776}],"sentiment":"neutral","sentiment_score":0.09280631647755702,"num_words":90,"start":191.395,"end":220.69499},{"sentences":[{"text":"You are you single or married or partnered?","start":222.675,"end":226.935,"sentiment":"neutral","sentiment_score":0.015708271181210876},{"text":"Single.","start":228.9,"end":229.4,"sentiment":"neutral","sentiment_score":0.06058551371097565},{"text":"Beautiful.","start":229.45999,"end":229.95999,"sentiment":"neutral","sentiment_score":0.14730511605739594},{"text":"Do you have a next of kin that you wanna nominate?","start":231.54,"end":234.68,"sentiment":"neutral","sentiment_score":0.055100250989198685},{"text":"No.","start":238.5,"end":239.0,"sentiment":"neutral","sentiment_score":-0.029223937541246418}],"sentiment":"neutral","sentiment_score":0.0413834373889999,"num_words":22,"start":222.675,"end":239.0},{"sentences":[{"text":"Okay.","start":239.14,"end":239.64,"sentiment":"neutral","sentiment_score":-0.006763429380953312},{"text":"And you're still a cropping manager?","start":240.065,"end":242.165,"sentiment":"neutral","sentiment_score":0.0015174299478530884},{"text":"Yep.","start":243.745,"end":244.245,"sentiment":"neutral","sentiment_score":0.02538592927157879},{"text":"And what's your average hours worked per week?","start":244.705,"end":248.165,"sentiment":"neutral","sentiment_score":0.020957872504368424},{"text":"Sixty.","start":251.425,"end":251.925,"sentiment":"neutral","sentiment_score":0.018760178238153458}],"sentiment":"neutral","sentiment_score":0.01259707281475558,"num_words":17,"start":239.14,"end":251.925},{"sentences":[{"text":"Yep.","start":253.84,"end":254.24,"sentiment":"neutral","sentiment_score":0.03732292354106903},{"text":"And I've got your income down as a 130.","start":254.24,"end":256.56,"sentiment":"neutral","sentiment_score":0.03176628135972553},{"text":"Is that correct?","start":256.56,"end":257.46,"sentiment":"neutral","sentiment_score":0.024831943213939667},{"text":"150?","start":259.52,"end":260.32,"sentiment":"neutral","sentiment_score":0.007292430382221937},{"text":"Okay.","start":260.32,"end":260.56,"sentiment":"neutral","sentiment_score":0.021933797746896744}],"sentiment":"neutral","sentiment_score":0.028462767569969096,"num_words":15,"start":253.84,"end":260.56},{"sentences":[{"text":"So we might be able to how long have you been earning a 150 for?","start":260.56,"end":264.26,"sentiment":"neutral","sentiment_score":0.018930897861719132},{"text":"Oh, beautiful.","start":266.08,"end":266.8,"sentiment":"neutral","sentiment_score":0.3050142973661423},{"text":"So we can look at upping that income protection to make sure that you're covered even more.","start":266.8,"end":272.665,"sentiment":"neutral","sentiment_score":0.1168787650325719},{"text":"So I'll rerun those figures.","start":272.88498,"end":274.745,"sentiment":"neutral","sentiment_score":0.040431122854352},{"text":"And are you still earning getting 12% from your employer for super?","start":276.005,"end":281.66,"sentiment":"neutral","sentiment_score":0.020536879853655893}],"sentiment":"neutral","sentiment_score":0.06528488707308676,"num_words":51,"start":260.56,"end":281.66},{"sentences":[{"text":"Yeah.","start":284.19998,"end":284.52,"sentiment":"neutral","sentiment_score":0.0030071930959820747},{"text":"What yeah.","start":284.52,"end":285.34,"sentiment":"neutral","sentiment_score":-0.006559005938470364},{"text":"Yep.","start":285.8,"end":286.03998,"sentiment":"neutral","sentiment_score":0.04739853739738464},{"text":"Yep.","start":286.03998,"end":286.52,"sentiment":"neutral","sentiment_score":0.05349716544151306},{"text":"And I've got here that your expenditure is about $500 a week, and so is your savings.","start":286.52,"end":291.24,"sentiment":"neutral","sentiment_score":0.04707889499909738}],"sentiment":"neutral","sentiment_score":0.040505731774663385,"num_words":22,"start":284.19998,"end":291.24},{"sentences":[{"text":"Would that be right?","start":291.24,"end":292.22,"sentiment":"neutral","sentiment_score":0.055841898545622826},{"text":"Fantastic.","start":293.96,"end":294.46,"sentiment":"positive","sentiment_score":0.5805741548538208},{"text":"Yeah.","start":297.095,"end":297.595,"sentiment":"neutral","sentiment_score":0.14062638580799103},{"text":"That's okay.","start":297.73502,"end":298.555,"sentiment":"neutral","sentiment_score":0.19271783530712128},{"text":"And I've got your principal place of residence at valued at 140,000.","start":299.015,"end":303.575,"sentiment":"neutral","sentiment_score":0.10243144196768601}],"sentiment":"neutral","sentiment_score":0.1279590554535389,"num_words":20,"start":291.24,"end":303.575},{"sentences":[{"text":"Is that do you own that?","start":303.575,"end":305.035,"sentiment":"neutral","sentiment_score":0.06499883035818736},{"text":"Yep.","start":306.615,"end":306.935,"sentiment":"neutral","sentiment_score":0.06010226905345917},{"text":"Beautiful.","start":306.935,"end":307.415,"sentiment":"positive","sentiment_score":0.35899215936660767},{"text":"Any debt attached?","start":307.415,"end":308.4,"sentiment":"neutral","sentiment_score":0.10762633134921391},{"text":"No?","start":310.72,"end":311.12,"sentiment":"neutral","sentiment_score":-0.007773891091346741}],"sentiment":"neutral","sentiment_score":0.09368270946045716,"num_words":12,"start":303.575,"end":311.12},{"sentences":[{"text":"Oh, fantastic.","start":311.12,"end":311.94,"sentiment":"neutral","sentiment_score":0.23410554230213165},{"text":"Any other assets or anything that you can think of?","start":312.47998,"end":316.1,"sentiment":"neutral","sentiment_score":0.1233125239610672},{"text":"No?","start":318.63998,"end":319.13998,"sentiment":"neutral","sentiment_score":-0.07101575285196304},{"text":"Beautiful.","start":321.44,"end":321.94,"sentiment":"neutral","sentiment_score":0.30442118644714355},{"text":"Alright.","start":323.32498,"end":323.72498,"sentiment":"neutral","sentiment_score":0.1252483427524567}],"sentiment":"neutral","sentiment_score":0.13733267337083815,"num_words":15,"start":311.12,"end":323.72498},{"sentences":[{"text":"And estate planning wise, do you have your wills or power of attorney in place?","start":323.72498,"end":328.94498,"sentiment":"neutral","sentiment_score":0.03342718780040741},{"text":"Not yet?","start":331.085,"end":331.645,"sentiment":"neutral","sentiment_score":-0.04090915620326996},{"text":"Alright.","start":331.645,"end":332.04498,"sentiment":"neutral","sentiment_score":0.05301789566874504},{"text":"Beautiful.","start":332.04498,"end":332.54498,"sentiment":"neutral","sentiment_score":0.20491817593574524},{"text":"Did you want a referral to one of our partners to get that in place?","start":332.60498,"end":336.84,"sentiment":"neutral","sentiment_score":0.04053001714249452}],"sentiment":"neutral","sentiment_score":0.03780811274533763,"num_words":34,"start":323.72498,"end":336.84},{"sentences":[{"text":"Yep.","start":341.48,"end":341.8,"sentiment":"neutral","sentiment_score":0.05408281087875366},{"text":"Okay.","start":341.8,"end":342.3,"sentiment":"neutral","sentiment_score":0.09023737907409668},{"text":"When you do decide, it's quite cost efficient compared to what I've seen over my years.","start":343.8,"end":349.18,"sentiment":"neutral","sentiment_score":0.1609663274139166},{"text":"So it's definitely worth looking at when you're in when you're ready to.","start":349.345,"end":353.285,"sentiment":"neutral","sentiment_score":0.1930921719624446},{"text":"We can arrange an introduction, and it can all be done virtually if you like.","start":355.105,"end":358.805,"sentiment":"neutral","sentiment_score":0.16770178973674774}],"sentiment":"neutral","sentiment_score":0.16838057630735895,"num_words":46,"start":341.48,"end":358.805},{"sentences":[{"text":"The other thing is is you don't have a beneficiary nomination on your super fund, which will also then flow and affect your life insurance.","start":360.785,"end":369.09,"sentiment":"neutral","sentiment_score":-0.032147793620824816},{"text":"Do you have any financial dependents?","start":369.87,"end":371.88998,"sentiment":"neutral","sentiment_score":-0.02909710103025039},{"text":"Yeah.","start":378.66998,"end":379.07,"sentiment":"neutral","sentiment_score":-0.02641303278505802},{"text":"Okay.","start":379.07,"end":379.57,"sentiment":"neutral","sentiment_score":-0.018042907118797306},{"text":"So that what we would do yep.","start":379.965,"end":382.945,"sentiment":"neutral","sentiment_score":-0.03163007700017521}],"sentiment":"neutral","sentiment_score":-0.03110359814018011,"num_words":40,"start":360.785,"end":382.945},{"sentences":[{"text":"Yeah.","start":387.725,"end":387.885,"sentiment":"neutral","sentiment_score":-0.0252763032913208},{"text":"That's okay.","start":387.885,"end":390.92502,"sentiment":"neutral","sentiment_score":-0.012269934639334679},{"text":"So what that means is, basically, we'll use yesterday as an example.","start":390.92502,"end":394.68,"sentiment":"neutral","sentiment_score":0.01489399823670586},{"text":"If you passed away, who would get your super balance and your life insurance?","start":394.68,"end":399.58,"sentiment":"neutral","sentiment_score":0.000012293391461883272},{"text":"So what we would typically do is nominate a financial dependent if you had one.","start":401.24,"end":405.4,"sentiment":"neutral","sentiment_score":0.03346789239828164}],"sentiment":"neutral","sentiment_score":0.014343234084662981,"num_words":44,"start":387.725,"end":405.4},{"sentences":[{"text":"Now in super, that would be a spouse or a child.","start":405.4,"end":409.70502,"sentiment":"neutral","sentiment_score":-0.004125823266804218},{"text":"Outside of those, we would normally have it directed towards your estate, which would be your will.","start":410.245,"end":418.345,"sentiment":"neutral","sentiment_score":-0.010096297763726291},{"text":"So that's probably one of the things that you do need to look at is getting a will sorted just so it can go where you want it to go.","start":418.64502,"end":428.45,"sentiment":"neutral","sentiment_score":0.1269339973727862},{"text":"Okay.","start":431.95,"end":432.45,"sentiment":"neutral","sentiment_score":0.10985182970762251},{"text":"And the other thing I wanted to touch on very quickly, I had a quick look at your along sorry, your Hub twenty four super fund.","start":432.51,"end":439.105,"sentiment":"neutral","sentiment_score":0.11730886308046487}],"sentiment":"neutral","sentiment_score":0.07942213027135414,"num_words":85,"start":405.4,"end":439.105},{"sentences":[{"text":"And there's performance wise, over the last twelve months, it's done 4.74%, which isn't too bad given that one of the funds in there has underperformed quite significantly being the Benelong Australian Equities Fund at 16.41%.","start":439.325,"end":457.97998,"sentiment":"neutral","sentiment_score":0.2178387348022726},{"text":"The reason for that is the the investment mandate that Benelong Australian Equity Fund adheres to, which is they rather than investing in the, you know, top 200, for example, they look at the Australian share market to identify funds or companies, sorry, I should say, that they believe are undervalued and present a growth opportunity.","start":459.16,"end":481.18,"sentiment":"neutral","sentiment_score":0.009691009763628244},{"text":"Now in the last twelve plus months or so, it's been the bank and the bigger institutions that have provided the growth, so the mandate hasn't really panned out for them, which isn't to say, you know, in the past, it has.","start":482.04,"end":495.615,"sentiment":"neutral","sentiment_score":-0.006932964116068823},{"text":"But at the moment, we're looking at replacing that for our clients if there's a better alternative.","start":496.07498,"end":501.615,"sentiment":"neutral","sentiment_score":-0.07780539310153793},{"text":"So if you're happy for me to do that as part of the insurance SOA, I'd like to look at a potential replacement for them.","start":501.995,"end":508.66998,"sentiment":"neutral","sentiment_score":0.24082592368125916}],"sentiment":"neutral","sentiment_score":0.07267990293224681,"num_words":176,"start":439.325,"end":508.66998},{"sentences":[{"text":"Yep.","start":510.25,"end":510.65,"sentiment":"neutral","sentiment_score":0.26356440782546997},{"text":"Beautiful.","start":510.65,"end":511.15,"sentiment":"positive","sentiment_score":0.6369043588638306},{"text":"And then the other one in there that I'd just like to investigate a little bit further is the beta bank hybrids.","start":511.21,"end":517.07,"sentiment":"neutral","sentiment_score":0.2025047865780917},{"text":"Performance wise, income wise, it's doing fine.","start":518.17,"end":520.83,"sentiment":"neutral","sentiment_score":0.3236455236162458},{"text":"The only reason I wanna look at it is simply because the banks are phasing out the hybrid options, and they'll be gone from January 2027.","start":521.10504,"end":528.565,"sentiment":"neutral","sentiment_score":-0.22077857258801276}],"sentiment":"neutral","sentiment_score":0.03299736577952117,"num_words":57,"start":510.25,"end":528.565},{"sentences":[{"text":"Rather than sit and wait and see what the outcome is or what they're replaced with, I wanna do a little bit of research and be a little bit proactive with that, so look at alternatives if possible.","start":529.10504,"end":538.46,"sentiment":"neutral","sentiment_score":0.02805688590007393},{"text":"Are you happy with that?","start":538.6,"end":539.9,"sentiment":"neutral","sentiment_score":0.1681732326745987},{"text":"Fantastic.","start":541.8,"end":542.3,"sentiment":"positive","sentiment_score":0.6874198317527771},{"text":"And your just one last thing before we jump into the insurance side of things.","start":543.8,"end":547.82,"sentiment":"neutral","sentiment_score":0.16116694658994674},{"text":"You are invested as a high growth risk profile, which means that your super funds typically invested in a style of 90% towards your growth assets being shares and property, international and Australian, and and any defensive assets.","start":548.84,"end":566.86,"sentiment":"neutral","sentiment_score":0.08084391665301825}],"sentiment":"neutral","sentiment_score":0.08334041949476778,"num_words":97,"start":529.10504,"end":566.86},{"sentences":[{"text":"Given that you've got a significant period of time until you can access your super being 60 years of age, are you still comfortable taking that level of risk knowing that there is gonna be market fluctuations and volatility, but knowing that you have time on your side to ride those out?","start":568.12,"end":585.235,"sentiment":"neutral","sentiment_score":0.03203350552715934},{"text":"Yeah.","start":587.375,"end":587.875,"sentiment":"neutral","sentiment_score":0.06774914264678955},{"text":"Okay.","start":588.015,"end":588.515,"sentiment":"neutral","sentiment_score":0.10890088975429536},{"text":"Beautiful.","start":589.27997,"end":589.77997,"sentiment":"positive","sentiment_score":0.429493248462677},{"text":"That's those main bits covered.","start":590.8,"end":592.5,"sentiment":"neutral","sentiment_score":0.24278691411018372}],"sentiment":"neutral","sentiment_score":0.05809700231378277,"num_words":60,"start":568.12,"end":592.5},{"sentences":[{"text":"What I'm going to do now is I'm just gonna quickly run through a pre assessment.","start":594.24,"end":600.81995,"sentiment":"neutral","sentiment_score":0.13777830079197884},{"text":"Now this just runs through some some of the things that the insurance company is gonna ask, and it just helps us make sure that there's gonna be no issues when it gets to underwriting so we can sort of pre assess what kind of policy if there's any exclusions or loadings, etcetera.","start":600.87994,"end":624.24005,"sentiment":"neutral","sentiment_score":0.1437667547461559},{"text":"So it lets us be a little bit on the front foot, and I can let you know up front if I see anything that could potentially be an issue, and we can chat about that.","start":624.54004,"end":633.34503,"sentiment":"neutral","sentiment_score":0.14202619778613249},{"text":"So is that okay?","start":633.34503,"end":634.325,"sentiment":"neutral","sentiment_score":0.0819291602820158},{"text":"Yep.","start":635.585,"end":635.905,"sentiment":"neutral","sentiment_score":0.09030494093894958}],"sentiment":"neutral","sentiment_score":0.1395914137871428,"num_words":110,"start":594.24,"end":635.905},{"sentences":[{"text":"Beautiful.","start":635.905,"end":636.405,"sentiment":"neutral","sentiment_score":0.2949785590171814},{"text":"So you do have some manual duties involved in your occupation.","start":636.945,"end":640.81995,"sentiment":"neutral","sentiment_score":0.04812115566297011},{"text":"Can you just give me a a list of examples of what those manual duties involve?","start":641.19995,"end":647.77997,"sentiment":"neutral","sentiment_score":0.029500535631086677},{"text":"It's hard, isn't it?","start":652.58496,"end":656.925,"sentiment":"neutral","sentiment_score":-0.03607683628797531},{"text":"Yep.","start":659.865,"end":660.365,"sentiment":"neutral","sentiment_score":-0.0003666983393486589}],"sentiment":"neutral","sentiment_score":0.03489835751260574,"num_words":33,"start":635.905,"end":660.365},{"sentences":[{"text":"Would it be yeah.","start":660.505,"end":662.505,"sentiment":"neutral","sentiment_score":-0.0027466975152492523},{"text":"So lifting wise, what's the max weight you would lift approximately?","start":662.505,"end":669.72003,"sentiment":"neutral","sentiment_score":0.003995226399803703},{"text":"Yep.","start":673.62,"end":674.12,"sentiment":"neutral","sentiment_score":0.005269311368465424},{"text":"Okay.","start":676.02,"end":676.52,"sentiment":"neutral","sentiment_score":0.0015724673867225647},{"text":"What about anything else?","start":678.1,"end":679.075,"sentiment":"neutral","sentiment_score":-0.0069208473432809114}],"sentiment":"neutral","sentiment_score":0.0005770995104241938,"num_words":21,"start":660.505,"end":679.075},{"sentences":[{"text":"Like, is there anything at heights, you know, any hazardous chemicals, anything like that?","start":679.075,"end":688.295,"sentiment":"neutral","sentiment_score":-0.03597592682178531},{"text":"Yeah.","start":695.53,"end":695.69,"sentiment":"neutral","sentiment_score":-0.05988011509180069},{"text":"Okay.","start":695.69,"end":696.19,"sentiment":"neutral","sentiment_score":-0.050344571471214294},{"text":"Anything at heights that would be over, like, say, 15 meters?","start":696.73004,"end":702.67004,"sentiment":"neutral","sentiment_score":-0.06108762256123803},{"text":"Not Beautiful.","start":702.73004,"end":708.83,"sentiment":"neutral","sentiment_score":0.059260204434394836}],"sentiment":"neutral","sentiment_score":-0.04025279659906338,"num_words":29,"start":679.075,"end":708.83},{"sentences":[{"text":"Yep.","start":709.37,"end":709.815,"sentiment":"neutral","sentiment_score":0.10124967992305756},{"text":"And just in general, what would a day look like for you?","start":709.895,"end":713.255,"sentiment":"neutral","sentiment_score":0.048066665418446064},{"text":"Just general generally.","start":713.255,"end":715.355,"sentiment":"neutral","sentiment_score":0.01633937160174052},{"text":"Would it are you supervising?","start":715.415,"end":716.955,"sentiment":"neutral","sentiment_score":0.01770418994128704},{"text":"Are you yep.","start":717.495,"end":725.43,"sentiment":"neutral","sentiment_score":0.003502927720546722}],"sentiment":"neutral","sentiment_score":0.03442072969240447,"num_words":24,"start":709.37,"end":725.43},{"sentences":[{"text":"Okay.","start":726.71,"end":727.21,"sentiment":"neutral","sentiment_score":0.002132358029484749},{"text":"Yep.","start":730.14996,"end":730.64996,"sentiment":"neutral","sentiment_score":0.040814608335494995},{"text":"Okay.","start":739.75,"end":740.25,"sentiment":"neutral","sentiment_score":0.00002950616180896759},{"text":"Roughly, how much of your day or week, whatever way you wanna whatever way is easy, would you spend percentage wise in the office versus driving around and giving the boys the job or gone to a breakdown.","start":742.265,"end":758.73,"sentiment":"neutral","sentiment_score":0.004368789543054606},{"text":"Yep.","start":766.63,"end":766.95,"sentiment":"neutral","sentiment_score":-0.004137166775763035}],"sentiment":"neutral","sentiment_score":0.0048774597235023975,"num_words":42,"start":726.71,"end":766.95},{"sentences":[{"text":"So that's when you're off-site kind of thing.","start":766.95,"end":769.21497,"sentiment":"neutral","sentiment_score":-0.015594004420563579},{"text":"I mean, on-site on-site.","start":770.075,"end":771.695,"sentiment":"neutral","sentiment_score":-0.011104424018412828},{"text":"Sorry.","start":771.755,"end":772.255,"sentiment":"neutral","sentiment_score":-0.02272951602935791},{"text":"Alright.","start":775.035,"end":775.535,"sentiment":"neutral","sentiment_score":0.13340304791927338},{"text":"Fantastic.","start":775.675,"end":776.175,"sentiment":"positive","sentiment_score":0.4141294062137604}],"sentiment":"neutral","sentiment_score":0.023708880444367728,"num_words":15,"start":766.95,"end":776.175},{"sentences":[{"text":"I've already answered those questions.","start":778.555,"end":781.05,"sentiment":"neutral","sentiment_score":0.27106173932552335},{"text":"Do you intend on making any changes to your occupation in the next twelve months?","start":782.17,"end":786.02997,"sentiment":"neutral","sentiment_score":0.062174429496129356},{"text":"No.","start":787.76996,"end":788.26996,"sentiment":"neutral","sentiment_score":-0.050226256251335144},{"text":"Do you have a second occupation?","start":788.49,"end":789.79,"sentiment":"neutral","sentiment_score":-0.03568543462703625},{"text":"Do you intend to travel overseas or live overseas for work or pleasure in the short in the near future?","start":794.175,"end":800.835,"sentiment":"neutral","sentiment_score":-0.04563478073105216}],"sentiment":"neutral","sentiment_score":0.0236359714986162,"num_words":47,"start":778.555,"end":800.835},{"sentences":[{"text":"Nope.","start":801.935,"end":802.435,"sentiment":"neutral","sentiment_score":-0.18028271198272705},{"text":"Do you participate in any sports or pastime hobbies?","start":803.375,"end":806.355,"sentiment":"neutral","sentiment_score":-0.11545934859249327},{"text":"So what they're asking here I'm looking for here is more so dangerous ones.","start":807.25,"end":813.01,"sentiment":"neutral","sentiment_score":-0.2777473820107324},{"text":"So it might be dirt bike riding, skydiving, rock climbing, football, something where you're typically going to get injured.","start":813.01,"end":821.83,"sentiment":"neutral","sentiment_score":-0.24118705956559433},{"text":"Nope.","start":825.325,"end":825.805,"sentiment":"negative","sentiment_score":-0.3932187557220459}],"sentiment":"neutral","sentiment_score":-0.22917393374849448,"num_words":44,"start":801.935,"end":825.805},{"sentences":[{"text":"Okay.","start":825.805,"end":826.305,"sentiment":"neutral","sentiment_score":-0.08799295872449875},{"text":"And have you smoked tobacco or used any nicotine substance in the last twelve months?","start":826.685,"end":831.665,"sentiment":"neutral","sentiment_score":-0.07514428918560347},{"text":"Yep.","start":833.565,"end":833.96497,"sentiment":"neutral","sentiment_score":-0.015243539586663246},{"text":"So you are a smoker?","start":833.96497,"end":835.105,"sentiment":"neutral","sentiment_score":-0.04006931781768799},{"text":"Yep.","start":836.685,"end":837.185,"sentiment":"neutral","sentiment_score":0.03183108940720558}],"sentiment":"neutral","sentiment_score":-0.06082244938158471,"num_words":23,"start":825.805,"end":837.185},{"sentences":[{"text":"Okay.","start":837.29004,"end":837.45,"sentiment":"neutral","sentiment_score":0.06881547719240189},{"text":"So those quotes are gonna change a little bit because previously, we had you down as a nonsmoker.","start":837.45,"end":841.55005,"sentiment":"neutral","sentiment_score":0.08343917172816065},{"text":"So I'll make sure that we get those updated, and it's all in the document for you.","start":842.57,"end":847.47003,"sentiment":"neutral","sentiment_score":0.14960429072380066},{"text":"But how many cigarettes would you smoke a day roughly?","start":849.13,"end":857.955,"sentiment":"neutral","sentiment_score":0.0007625571452081203},{"text":"Yep.","start":858.975,"end":859.455,"sentiment":"neutral","sentiment_score":0.004949792753905058}],"sentiment":"neutral","sentiment_score":0.08779933776191258,"num_words":47,"start":837.29004,"end":859.455},{"sentences":[{"text":"I get it.","start":859.455,"end":860.175,"sentiment":"neutral","sentiment_score":-0.009453937411308289},{"text":"I used to be a smoker.","start":860.175,"end":861.475,"sentiment":"neutral","sentiment_score":-0.06565848800043265},{"text":"Yep.","start":861.615,"end":862.115,"sentiment":"neutral","sentiment_score":-0.014807897619903088},{"text":"Alright.","start":863.055,"end":863.555,"sentiment":"neutral","sentiment_score":-0.02309593930840492},{"text":"Have you ever taken any illicit drugs?","start":863.775,"end":866.34,"sentiment":"neutral","sentiment_score":-0.07063823938369751}],"sentiment":"neutral","sentiment_score":-0.053038014047261745,"num_words":18,"start":859.455,"end":866.34},{"sentences":[{"text":"No.","start":868.26,"end":868.76,"sentiment":"neutral","sentiment_score":-0.12029458582401276},{"text":"Okay.","start":868.9,"end":869.4,"sentiment":"neutral","sentiment_score":-0.07711894065141678},{"text":"Do you drink alcohol?","start":869.94,"end":871.08,"sentiment":"neutral","sentiment_score":-0.10941753163933754},{"text":"Yeah.","start":872.58,"end":872.74005,"sentiment":"neutral","sentiment_score":-0.05511751025915146},{"text":"Do you drink alcohol?","start":872.74005,"end":873.88,"sentiment":"neutral","sentiment_score":-0.06766285747289658}],"sentiment":"neutral","sentiment_score":-0.08735023574395613,"num_words":11,"start":868.26,"end":873.88},{"sentences":[{"text":"Roughly.","start":876.26,"end":876.76,"sentiment":"neutral","sentiment_score":-0.043211814016103745},{"text":"Just on average, how many standard drinks per week?","start":876.98004,"end":879.33496,"sentiment":"neutral","sentiment_score":-0.01619351903597514},{"text":"Yes.","start":883.95496,"end":884.45496,"sentiment":"neutral","sentiment_score":-0.0028311945497989655},{"text":"Okay.","start":886.035,"end":886.535,"sentiment":"neutral","sentiment_score":-0.0032141897827386856},{"text":"Okay.","start":890.035,"end":890.535,"sentiment":"neutral","sentiment_score":0.01316845417022705}],"sentiment":"neutral","sentiment_score":-0.013986955038630046,"num_words":13,"start":876.26,"end":890.535},{"sentences":[{"text":"And that's per week.","start":892.93,"end":894.13,"sentiment":"neutral","sentiment_score":0.006459471303969622},{"text":"Oh, sorry.","start":894.13,"end":895.11,"sentiment":"neutral","sentiment_score":-0.00152631476521492},{"text":"Automatically convert it to a date.","start":896.29,"end":899.51,"sentiment":"neutral","sentiment_score":0.008688272287448248},{"text":"Sorry.","start":900.29,"end":900.79,"sentiment":"neutral","sentiment_score":-0.00009685568511486052},{"text":"Two twenty.","start":901.41,"end":902.39,"sentiment":"neutral","sentiment_score":0.04075039178133011}],"sentiment":"neutral","sentiment_score":0.010421254485845566,"num_words":15,"start":892.93,"end":902.39},{"sentences":[{"text":"Beautiful.","start":902.52997,"end":903.02997,"sentiment":"neutral","sentiment_score":0.20490998029708865},{"text":"And what's your height?","start":903.715,"end":904.935,"sentiment":"neutral","sentiment_score":0.04602750018239021},{"text":"We had it pre yeah.","start":911.795,"end":914.035,"sentiment":"neutral","sentiment_score":0.005142556503415108},{"text":"We had it previously at one seventy five.","start":914.035,"end":918.17,"sentiment":"neutral","sentiment_score":-0.003912277519702911},{"text":"Yeah.","start":919.35,"end":919.85,"sentiment":"neutral","sentiment_score":0.0075471056625247}],"sentiment":"neutral","sentiment_score":0.020577981528875074,"num_words":19,"start":902.52997,"end":919.85},{"sentences":[{"text":"And what's your weight?","start":920.31,"end":921.93,"sentiment":"neutral","sentiment_score":-0.006673306692391634},{"text":"Yep.","start":927.43,"end":927.93,"sentiment":"neutral","sentiment_score":0.012014200910925863},{"text":"And have you lost have you lost any weight in the last twelve months?","start":929.43,"end":933.935,"sentiment":"neutral","sentiment_score":-0.04103057911353452},{"text":"No.","start":935.835,"end":936.335,"sentiment":"neutral","sentiment_score":-0.11549683660268784},{"text":"Okay.","start":936.795,"end":937.295,"sentiment":"neutral","sentiment_score":-0.1047595590353012}],"sentiment":"neutral","sentiment_score":-0.03854112043267205,"num_words":21,"start":920.31,"end":937.295},{"sentences":[{"text":"You're not currently at work.","start":938.47504,"end":940.175,"sentiment":"neutral","sentiment_score":-0.19783227145671844},{"text":"Have you been absent from work or unable to perform any of your duties in the last twelve months?","start":940.395,"end":945.98,"sentiment":"neutral","sentiment_score":-0.22576317347978292},{"text":"No.","start":948.04,"end":948.54,"sentiment":"neutral","sentiment_score":-0.14805571734905243},{"text":"Okay.","start":948.68,"end":949.18,"sentiment":"neutral","sentiment_score":-0.1253262460231781},{"text":"Have you been ever diagnosed, or do you suffer from an illness of any description?","start":949.72,"end":954.45996,"sentiment":"neutral","sentiment_score":-0.1827589402596156}],"sentiment":"neutral","sentiment_score":-0.20227872489429102,"num_words":41,"start":938.47504,"end":954.45996},{"sentences":[{"text":"Okay.","start":961.895,"end":962.215,"sentiment":"neutral","sentiment_score":-0.013715709559619428},{"text":"Do you know what it's called, the medication?","start":962.215,"end":965.11505,"sentiment":"neutral","sentiment_score":-0.0290871758479625},{"text":"That's alright.","start":968.695,"end":969.435,"sentiment":"neutral","sentiment_score":-0.033615865744650364},{"text":"Do you know how many do you know the milligrams or how many you take a day?","start":969.73505,"end":973.275,"sentiment":"neutral","sentiment_score":-0.011836344704908483},{"text":"Yep.","start":976.055,"end":976.555,"sentiment":"neutral","sentiment_score":0.03948152065277099}],"sentiment":"neutral","sentiment_score":-0.016392454729768736,"num_words":29,"start":961.895,"end":976.555},{"sentences":[{"text":"Yep.","start":976.695,"end":977.07,"sentiment":"neutral","sentiment_score":0.03416232019662857},{"text":"And when was the last time your blood pressure was checked?","start":977.39,"end":980.45,"sentiment":"neutral","sentiment_score":-0.0016232741657983172},{"text":"Yep.","start":983.79,"end":984.11,"sentiment":"neutral","sentiment_score":0.027863312512636185},{"text":"A few weeks ago.","start":984.11,"end":984.91003,"sentiment":"neutral","sentiment_score":0.02058075973764062},{"text":"And was it stable?","start":984.91003,"end":985.97003,"sentiment":"neutral","sentiment_score":0.019367182161659002}],"sentiment":"neutral","sentiment_score":0.009712446880127703,"num_words":21,"start":976.695,"end":985.97003},{"sentences":[{"text":"Beautiful.","start":989.15,"end":989.65,"sentiment":"positive","sentiment_score":0.42630815505981445},{"text":"Have you ever had any insurance declined or canceled?","start":992.045,"end":994.625,"sentiment":"neutral","sentiment_score":-0.022821461574898824},{"text":"Not any work cover claims at all?","start":996.605,"end":999.185,"sentiment":"neutral","sentiment_score":-0.17333348734038218},{"text":"Alright.","start":1001.08496,"end":1001.485,"sentiment":"neutral","sentiment_score":0.03833984583616257},{"text":"Beautiful.","start":1001.485,"end":1001.985,"sentiment":"neutral","sentiment_score":0.16982810199260712}],"sentiment":"neutral","sentiment_score":-0.0412763927720095,"num_words":19,"start":989.15,"end":1001.985},{"sentences":[{"text":"Now just with regards to your immediate family, so this is mother, father, brother, or sister.","start":1003.81,"end":1009.67,"sentiment":"neutral","sentiment_score":0.01715841644909233},{"text":"Have any of them ever had heart disease, heart attack, or stroke?","start":1010.05,"end":1014.31,"sentiment":"neutral","sentiment_score":-0.019604280202959973},{"text":"Multiple cirrhosis, Parkinson, or Alzheimer's?","start":1017.175,"end":1020.15497,"sentiment":"neutral","sentiment_score":-0.026212652027606965},{"text":"Any motor neuron or MS Huntington's?","start":1022.695,"end":1026.315,"sentiment":"neutral","sentiment_score":-0.01833369458715121},{"text":"Bowel 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diagnosed?","start":1066.91,"end":1073.8551,"sentiment":"neutral","sentiment_score":-0.020463186419672437},{"text":"Yep.","start":1074.4751,"end":1074.9751,"sentiment":"neutral","sentiment_score":-0.0021575423888862133},{"text":"And it's managed by insulin?","start":1075.035,"end":1076.7351,"sentiment":"neutral","sentiment_score":-0.00957805458456278}],"sentiment":"neutral","sentiment_score":-0.01571185595208877,"num_words":19,"start":1060.59,"end":1076.7351},{"sentences":[{"text":"Yep.","start":1078.4751,"end":1078.9751,"sentiment":"neutral","sentiment_score":-0.002622277243062854},{"text":"And he's still sorry.","start":1080.2351,"end":1081.56,"sentiment":"neutral","sentiment_score":-0.042557652574032545},{"text":"I have to ask.","start":1081.56,"end":1082.04,"sentiment":"neutral","sentiment_score":-0.058627963066101074},{"text":"He's still 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you.","start":1334.755,"end":1339.495,"sentiment":"neutral","sentiment_score":0.06758134879849174}],"sentiment":"neutral","sentiment_score":0.012457786677557914,"num_words":61,"start":1319.495,"end":1339.495},{"sentences":[{"text":"Okay.","start":1344.275,"end":1344.775,"sentiment":"neutral","sentiment_score":0.046000439673662186},{"text":"I'm just checking to see if there's anything else I need from you.","start":1345.795,"end":1350.5499,"sentiment":"neutral","sentiment_score":0.03706135271260372},{"text":"Otherwise, I can let you go.","start":1350.5499,"end":1352.6499,"sentiment":"neutral","sentiment_score":0.047214159121116005},{"text":"So based on that, the insurers will have a look at insurance company will have a look at your blood pressure and your cholesterol versus your BMI and make a decision on whether what they do is they can there's two options.","start":1353.83,"end":1374.1051,"sentiment":"neutral","sentiment_score":0.02332374415848227},{"text":"They can add a loading to the policy or, alternatively, they would add an exclusion.","start":1374.1051,"end":1378.925,"sentiment":"neutral","sentiment_score":-0.024997786122063794}],"sentiment":"neutral","sentiment_score":0.018385888863500063,"num_words":77,"start":1344.275,"end":1378.925},{"sentences":[{"text":"With life insurance, it's typically a loading.","start":1379.52,"end":1381.86,"sentiment":"neutral","sentiment_score":-0.06469086823718888},{"text":"With anything else, it's typically an exclusion.","start":1381.92,"end":1384.5,"sentiment":"neutral","sentiment_score":-0.08508965639131409},{"text":"So being the PPD trauma and income protection.","start":1384.8,"end":1387.46,"sentiment":"neutral","sentiment_score":-0.09006384946405888},{"text":"But what we'll do is we'll get a good understanding of that through once we're going through the advice document to be able to be upfront and transparent with you to see what we think you will ultimately 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Good. How are you? Yep. Brenton, Kentland, North The 3rd 1991, and 10 Main Street, Gorgons. Yep. Yep. Welcome my phone now. Yep. Yep. Yep. Yep. Yep. Yes. Yep. No. That sounds a bit rough. Yep. Yep. Yeah. Yep. Yep. Yep. What's up? Single. Not. Yep. Yep. Sixty. Fifty. The 60. 150. Twelve months, ma'am. I think so. Whatever the minimum is, whatever they're trying. Yep. Yep. Roughly. I'm on there. Yep. No. Not really. No. Just the use the cars and that's it. No. Not yet. No. I'll leave it for now. Yep. Yep. No. I just gotta work at it who I'm getting to do all that at the minute. Yeah. Because I was I was getting my sister to do it, and I've had a phone outside of this. Don't know who I'm getting to do that now. Yes. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yeah. I think so. Yep. Yep. A favor. Yeah. That we listing and where was it? By site by safety standards, 15 kilos on the arm? We do. So I don't do any spraying anymore, but yes. So chemicals aren't a real big thing for me now. Nah. Nah. Nah. We won't. We're not allowed up on solar or anything like that anymore. That's just that's a no go. Basically, I'm just managing. So a lot of the time now I spend a lot more time in the office and out on the ground. So, basically, I'd go I'd go to a breakdown. I'll go and give the boys their jobs of the morning, and I'll go to a breakdown. Otherwise, I'm probably in the office planning and or driving driving around looking across. But between the office and everything and the draw of the ranch, probably 60% of my work. Breakdowns and actually doing other things is 40. Yep. No. No. No. I'm talking to that. No. No. Yeah. No. No. I do none of that. Yep. Yep. Depends on the stress level, but probably 10 to 15. No. Yeah. Yeah. Yeah. Off a thousand to a thousand. Sorry. A thousand 12 to 12 to 20 sort of thing, a week. One seven something. Yeah. Something around there, I think. 115 per minute. You. Two months ago. No. No. Yeah. Just on blood pressure's tablets. That's all. No. Not off the top of my head. Oh, I take one tablet every day. Whatever. When I was a doctor a couple weeks ago. Yep. No. Everything's good. You're all happy. No. No. Yeah. No. No. Not. No. No. No. No. No. No. I think so. No. Yes. Dad dad's type one diabetic. 23 or five, somewhere there. Yeah. Yep. Yeah. Yeah. Now he's he's going to ring buses. No. No problem. Aware of that. No. I'll get I'll do a skin check every twelve months and none none of that. Not. Not. No. No. Yeah. I had a hard blood pressure, but that's it. No. No. But no. No. No. No. Yes. I take a little tablet every day. Yeah. Yep. So I'll have a lot of blood tests done. So no. No. No. No. We just when I've gotta go back and get me prescription for me pills again? Every six months? Yeah. I normally do blood tests and a lot every six months. In the last twelve months, just the cholesterol, but blood pressure has been laying for a few years. It was before that. So I went through a stydro. I didn't look after myself really well on so probably what? 2017? Yep. No. Been on on it for yeah. Since since I discovered it. No. Oh, yes. Yep. Yep. Yeah. Yep. Yep. No. I think I'm pretty good. Yep. My worries. Okay. Thank you. 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Good. How are you? Yep. Brenton, Kentland, North The 3rd 1991, and 10 Main Street, Gorgons.\n\nYep. Yep. Welcome my phone now. Yep. Yep.\n\nYep. Yep. Yep. Yes. Yep.\n\nNo. That sounds a bit rough. Yep. Yep. Yeah.\n\nYep. Yep. Yep. What's up? Single.\n\nNot. Yep. Yep. Sixty. Fifty.\n\nThe 60. 150. Twelve months, ma'am. I think so. Whatever the minimum is, whatever they're trying.\n\nYep. Yep. Roughly. I'm on there. Yep.\n\nNo. Not really. No. Just the use the cars and that's it. No.\n\nNot yet. No. I'll leave it for now. Yep. Yep.\n\nNo. I just gotta work at it who I'm getting to do all that at the minute. Yeah. Because I was I was getting my sister to do it, and I've had a phone outside of this. Don't know who I'm getting to do that now.\n\nYes. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yeah. I think so.\n\nYep. Yep. A favor. Yeah. That we listing and where was it?\n\nBy site by safety standards, 15 kilos on the arm? We do. So I don't do any spraying anymore, but yes. So chemicals aren't a real big thing for me now. Nah.\n\nNah. Nah. We won't. We're not allowed up on solar or anything like that anymore. That's just that's a no go.\n\nBasically, I'm just managing. So a lot of the time now I spend a lot more time in the office and out on the ground. So, basically, I'd go I'd go to a breakdown. I'll go and give the boys their jobs of the morning, and I'll go to a breakdown. Otherwise, I'm probably in the office planning and or driving driving around looking across.\n\nBut between the office and everything and the draw of the ranch, probably 60% of my work. Breakdowns and actually doing other things is 40. Yep. No. No.\n\nNo. I'm talking to that. No. No. Yeah.\n\nNo. No. I do none of that. Yep. Yep.\n\nDepends on the stress level, but probably 10 to 15. No. Yeah. Yeah. Yeah.\n\nOff a thousand to a thousand. Sorry. A thousand 12 to 12 to 20 sort of thing, a week. One seven something. 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I normally do blood tests and a lot every six months.\n\nIn the last twelve months, just the cholesterol, but blood pressure has been laying for a few years. It was before that. So I went through a stydro. I didn't look after myself really well on so probably what? 2017?\n\nYep. No. Been on on it for yeah. Since since I discovered it. No.\n\nOh, yes. Yep. Yep. Yeah. Yep.\n\nYep. No. I think I'm pretty good. Yep. My worries.\n\nOkay. Thank you. 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what?","start":1274.6951,"end":1278.935,"sentiment":"neutral","sentiment_score":-0.10801903446289626},{"text":"2017?","start":1278.935,"end":1280.0751,"sentiment":"neutral","sentiment_score":-0.028524164110422134}],"sentiment":"neutral","sentiment_score":-0.09978489172644914,"num_words":40,"start":1258.74,"end":1280.0751},{"sentences":[{"text":"Yep.","start":1285.255,"end":1285.755,"sentiment":"neutral","sentiment_score":-0.00301346811465919},{"text":"No.","start":1289.0599,"end":1289.5599,"sentiment":"neutral","sentiment_score":-0.09200926870107652},{"text":"Been on on it for yeah.","start":1302.995,"end":1304.995,"sentiment":"neutral","sentiment_score":-0.016115038190037012},{"text":"Since since I discovered it.","start":1304.995,"end":1307.575,"sentiment":"neutral","sentiment_score":0.025530544854700566},{"text":"No.","start":1322.7,"end":1323.2,"sentiment":"neutral","sentiment_score":-0.1200430616736412}],"sentiment":"neutral","sentiment_score":-0.013150235954006868,"num_words":14,"start":1285.255,"end":1323.2},{"sentences":[{"text":"Oh, yes.","start":1338.9349,"end":1339.5,"sentiment":"neutral","sentiment_score":0.05213459953665733},{"text":"Yep.","start":1348.86,"end":1349.36,"sentiment":"neutral","sentiment_score":0.02900712564587593},{"text":"Yep.","start":1388.175,"end":1388.675,"sentiment":"neutral","sentiment_score":0.030472910031676292},{"text":"Yeah.","start":1403.67,"end":1404.17,"sentiment":"neutral","sentiment_score":0.04687336087226868},{"text":"Yep.","start":1412.695,"end":1413.195,"sentiment":"neutral","sentiment_score":0.12765197455883026}],"sentiment":"neutral","sentiment_score":0.05637909503032764,"num_words":6,"start":1338.9349,"end":1413.195},{"sentences":[{"text":"Yep.","start":1424.47,"end":1424.97,"sentiment":"neutral","sentiment_score":0.19313034415245056},{"text":"No.","start":1430.47,"end":1430.71,"sentiment":"neutral","sentiment_score":-0.08492038398981094},{"text":"I think I'm pretty good.","start":1430.71,"end":1432.1699,"sentiment":"neutral","sentiment_score":0.12692979872226715},{"text":"Yep.","start":1449.315,"end":1449.715,"sentiment":"neutral","sentiment_score":0.08504612743854523},{"text":"My worries.","start":1449.715,"end":1450.35,"sentiment":"neutral","sentiment_score":0.022707467898726463}],"sentiment":"neutral","sentiment_score":0.08733200170099735,"num_words":10,"start":1424.47,"end":1450.35},{"sentences":[{"text":"Okay.","start":1456.4299,"end":1456.83,"sentiment":"positive","sentiment_score":0.4283202588558197},{"text":"Thank you.","start":1456.83,"end":1457.57,"sentiment":"positive","sentiment_score":0.710329532623291},{"text":"Bye.","start":1459.63,"end":1460.13,"sentiment":"neutral","sentiment_score":-0.1221643090248108}],"sentiment":"positive","sentiment_score":0.43170375376939774,"num_words":4,"start":1456.4299,"end":1460.13}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Brenton. It's Jenna here from Oakview Financial. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: I'm well. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yep.\n\nChannel 0: Beautiful. And I'll just get you to confirm your full name, date of birth, and address, please.\n\nChannel 1: Brenton, Kentland, North The 3rd 1991, and 10 Main Street, Gorgons.\n\nChannel 0: Fantastic. Thanks for that, Brenton. I was just phoning this morning for advice discussion. Do you have time to do that still?\n\nChannel 1: Yep. Yep. Welcome my phone now. Yep.\n\nChannel 0: Beautiful. So the reason that we've booked this in is that we have previously provided a statement of advice for your insurances, but they weren't in it wasn't implemented, so it's expired. And what's that essentially means is you've still got your part of your funds in your care super to maintain\n\nChannel 1: Yep.\n\nChannel 0: And the advice was to implement new insurance so that we can roll over the remaining of your care super. Now\n\nChannel 1: Yep.\n\nChannel 0: what I've done this morning is I've gone and done a little bit of prework, so we can run through a couple of things. The advice previously was to have life and PPD insurance at $250,000\n\nChannel 1: Yep.\n\nChannel 0: each and your income protection at $8,750 per month with a ninety day waiting peer period and a two year benefit period all paid through super. Does\n\nChannel 1: Yep.\n\nChannel 0: that sound correct,\n\nChannel 1: Yes.\n\nChannel 0: like,\n\nChannel 1: Yep.\n\nChannel 0: some insured wise, or did you wanna review those?\n\nChannel 1: No. That sounds a bit rough.\n\nChannel 0: Beautiful. So when we did the SOA previously, I've gone and rerun the quotes, and, the insurance company now is offering an introduction discount. So you're looking at a saving of about $460 a year on that being paid from your super. So that's a that's a good\n\nChannel 1: Yep.\n\nChannel 0: saving. And then we also had your trauma and life 150,000 held outside of super because trauma can't be held within super. And, also, that's a reduction as well. So instead of $63 a month, it's gone down to I'll just get that quote up. Say $24 a month.\n\nSo they've decreased due to the introductory discount, which is fantastic. So that's great for you.\n\nChannel 1: Yep.\n\nChannel 0: So my question really is is are you happy to go ahead and implement that advice? What it means is I have to do a new SOA. And, again, it is time sensitive, so it's only valid for sixty days. So we do need once it's ready, we do need to act on it.\n\nChannel 1: Yeah.\n\nChannel 0: And I can do a fair bit of that now on the phone with you, like, pre assessment wise to from a health perspective.\n\nChannel 1: Yep.\n\nChannel 0: And then it will be handed over to implementation team. So what I would do post this is go and do an advice document, meet with you again, present it, you sign off on it, and then it would proceed through to the implementation stage, which means underwriting, and then would roll over the remainder of your super when your new cover is in place. Is\n\nChannel 1: Yep.\n\nChannel 0: that something you're still wanting to do?\n\nChannel 1: Yep. What's up?\n\nChannel 0: Alright. Beautiful. Before I jump into that pre assessment, I've just gotta check a couple of details to make sure everything's up to date on my end. You are you single or married or partnered?\n\nChannel 1: Single.\n\nChannel 0: Single. Beautiful. Do you have a next of kin that you wanna nominate?\n\nChannel 1: Not.\n\nChannel 0: No. Okay. And you're still a cropping manager?\n\nChannel 1: Yep.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: And what's your average hours worked per week?\n\nChannel 1: Sixty. Fifty.\n\nChannel 0: Sixty.\n\nChannel 1: The 60.\n\nChannel 0: Yep. And I've got your income down as a 130. Is that correct?\n\nChannel 1: 150.\n\nChannel 0: 150? Okay. So we might be able to how long have you been earning a 150 for?\n\nChannel 1: Twelve months, ma'am.\n\nChannel 0: Oh, beautiful. So we can look at upping that income protection to make sure that you're covered even more. So I'll rerun those figures. And are you still earning getting 12% from your employer for super?\n\nChannel 1: I think so. Whatever the minimum is,\n\nChannel 0: Yeah.\n\nChannel 1: whatever\n\nChannel 0: What\n\nChannel 1: they're\n\nChannel 0: yeah.\n\nChannel 1: trying. Yep.\n\nChannel 0: Yep. Yep. And I've got here that your expenditure is about $500 a week, and so is your savings. Would that be right?\n\nChannel 1: Yep.\n\nChannel 0: Fantastic.\n\nChannel 1: Roughly. I'm on there.\n\nChannel 0: Yeah. That's okay. And I've got your principal place of residence at valued at 140,000. Is that do you own that?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Beautiful. Any debt attached?\n\nChannel 1: No.\n\nChannel 0: No? Oh, fantastic. Any other assets or anything that you can think of?\n\nChannel 1: Not really. No. Just\n\nChannel 0: No?\n\nChannel 1: the use the cars and that's it.\n\nChannel 0: Beautiful. Alright. And estate planning wise, do you have your wills or power of attorney in place?\n\nChannel 1: No. Not yet.\n\nChannel 0: Not yet? Alright. Beautiful. Did you want a referral to one of our partners to get that in place?\n\nChannel 1: No. I'll leave it for now.\n\nChannel 0: Yep. Okay. When you do decide, it's quite cost efficient compared to what I've seen over my years. So it's\n\nChannel 1: Yep.\n\nChannel 0: definitely worth looking at when you're in when you're ready to.\n\nChannel 1: Yep.\n\nChannel 0: We can arrange an introduction, and it can all be done virtually if you like. The other thing is is you don't have a beneficiary nomination on your super fund, which will also then flow and affect your life insurance. Do you have any financial dependents?\n\nChannel 1: No. I just gotta work at it who I'm getting to do all that at the minute.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: So that\n\nChannel 1: Because\n\nChannel 0: what we\n\nChannel 1: I\n\nChannel 0: would\n\nChannel 1: was\n\nChannel 0: do yep.\n\nChannel 1: I was getting my sister to do it, and I've had a phone outside of this. Don't know\n\nChannel 0: Yeah.\n\nChannel 1: who\n\nChannel 0: That's\n\nChannel 1: I'm getting to do that now.\n\nChannel 0: okay. So what that means is, basically, we'll use yesterday as an example. If you passed away, who would get your super balance and your life\n\nChannel 1: Yes.\n\nChannel 0: insurance? So what we would typically do is nominate a financial dependent if you had one. Now in super, that would be a spouse or a child. Outside of those, we would normally have it directed towards your estate, which would be your will. So that's\n\nChannel 1: Yep.\n\nChannel 0: probably one of the things that you do need to look at is getting a will sorted\n\nChannel 1: Yep.\n\nChannel 0: just so it can go where you want it to go.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. And the other thing I wanted to touch on very quickly, I had a quick look at your along sorry, your Hub twenty four super fund. And there's performance wise, over the last twelve months, it's done 4.74%,\n\nChannel 1: Yep.\n\nChannel 0: which isn't too bad given that one of the funds in there has underperformed quite significantly being the Benelong Australian Equities Fund at\n\nChannel 1: Yep.\n\nChannel 0: 16.41%. The reason for that is the the investment mandate that Benelong Australian Equity Fund adheres to, which is they rather than investing in the, you know, top 200, for example, they look at the Australian share market to identify funds or companies, sorry, I should say, that they believe are undervalued and present a growth opportunity. Now\n\nChannel 1: Yep.\n\nChannel 0: in the last twelve plus months or so, it's been the bank and the bigger institutions that have provided the growth, so the mandate hasn't really panned out for them,\n\nChannel 1: Yep.\n\nChannel 0: which isn't to say, you know, in the past, it has. But at the moment, we're looking at replacing that for our clients if there's a better alternative. So if you're happy for me to do that as part of the insurance SOA, I'd like to look at a potential replacement for them.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Beautiful. And then the other one in there that I'd just like to investigate a little bit further is the beta bank hybrids. Performance wise, income wise, it's doing fine. The only reason I wanna look at it is simply because the banks are phasing out the hybrid options, and they'll be gone from January 2027.\n\nRather than sit and wait and see what the outcome is or what they're replaced with, I wanna do a little bit of research and be a little bit proactive with that, so look at\n\nChannel 1: Yep.\n\nChannel 0: alternatives if possible. Are you happy with that?\n\nChannel 1: Yep.\n\nChannel 0: Fantastic. And your just one last thing before we jump into the insurance side of things. You are invested as a high growth risk profile, which means that your super funds typically invested in a style of 90% towards your growth assets being shares and property, international and Australian,\n\nChannel 1: Yep.\n\nChannel 0: and and any defensive assets. Given that you've got a significant period of time until you can access your super being 60 years of age, are you still comfortable taking that level of risk knowing that there is gonna be market fluctuations and volatility, but knowing that you have time on your side to ride those out?\n\nChannel 1: Yeah. I think so.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Yep.\n\nChannel 0: Beautiful. That's those main bits covered. What I'm going to do now is I'm just gonna quickly run through a pre assessment. Now this just runs through some some of the things that the insurance company is gonna ask, and it just helps us make sure that there's gonna be no issues when it gets to underwriting so we can sort of pre assess what kind of policy if there's any exclusions or loadings, etcetera. So it lets us be a little bit on the front foot, and I can let you know up front if I see anything that could potentially be an issue, and we can chat about that.\n\nSo is that okay?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Beautiful. So you do have some manual duties involved in your occupation. Can you just give me a a list of examples of what those manual duties involve?\n\nChannel 1: A favor.\n\nChannel 0: It's hard, isn't\n\nChannel 1: Yeah.\n\nChannel 0: it?\n\nChannel 1: That we listing and\n\nChannel 0: Yep. Would\n\nChannel 1: where\n\nChannel 0: it\n\nChannel 1: was\n\nChannel 0: be yeah. So lifting wise, what's the max weight you would\n\nChannel 1: it?\n\nChannel 0: lift\n\nChannel 1: By\n\nChannel 0: approximately?\n\nChannel 1: site by safety standards, 15 kilos on the arm?\n\nChannel 0: Yep. Okay. What about anything else? Like, is there anything at heights, you know, any hazardous chemicals, anything like that?\n\nChannel 1: We do. So I don't do any spraying anymore, but yes. So chemicals aren't a real big thing for me now.\n\nChannel 0: Yeah. Okay. Anything at heights that would be over, like, say, 15\n\nChannel 1: Nah. Nah.\n\nChannel 0: meters?\n\nChannel 1: Nah. We\n\nChannel 0: Not\n\nChannel 1: won't. We're not allowed up on solar or anything like that anymore. That's just that's a no go.\n\nChannel 0: Beautiful. Yep. And just in general, what would a day look like for you? Just general generally. Would it are you supervising?\n\nAre you\n\nChannel 1: Basically, I'm just managing. So a lot of the time now I spend a lot more time in the office and out\n\nChannel 0: yep.\n\nChannel 1: on the ground. So,\n\nChannel 0: Okay.\n\nChannel 1: basically, I'd go I'd go to a breakdown. I'll go and give\n\nChannel 0: Yep.\n\nChannel 1: the boys their jobs of the morning, and I'll go to a breakdown. Otherwise, I'm probably in the office planning and or driving driving around looking across.\n\nChannel 0: Okay. Roughly, how much of your day or week, whatever way you wanna whatever way is easy, would you spend percentage wise in the office versus driving around and giving the boys the job or gone to a\n\nChannel 1: But between the office and everything and the\n\nChannel 0: breakdown.\n\nChannel 1: draw of the ranch, probably 60% of my work. Breakdowns and actually doing other things is 40.\n\nChannel 0: Yep. So that's when you're off-site kind of thing. I mean, on-site on-site. Sorry.\n\nChannel 1: Yep.\n\nChannel 0: Alright. Fantastic. I've already answered those questions. Do you intend on making any changes to your occupation in the next twelve months?\n\nChannel 1: No.\n\nChannel 0: No. Do you have a second occupation?\n\nChannel 1: No. No. I'm talking to that.\n\nChannel 0: Do you intend to travel overseas or live overseas for work or pleasure in the short\n\nChannel 1: No.\n\nChannel 0: in the near future?\n\nChannel 1: No.\n\nChannel 0: Nope. Do you participate in any sports or pastime hobbies? So what they're asking here I'm looking for here is more so dangerous ones. So it might be dirt bike riding, skydiving, rock climbing, football, something where you're typically going to get injured.\n\nChannel 1: Yeah. No. No. I do none of that.\n\nChannel 0: Nope. Okay. And have you smoked tobacco or used any nicotine substance in the last twelve months?\n\nChannel 1: Yep.\n\nChannel 0: Yep. So you are a smoker?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Okay. So those quotes are gonna change a little bit because previously, we had you down as a nonsmoker. So I'll make sure that we get those updated, and it's all in the document for you. But how many cigarettes would you smoke a day\n\nChannel 1: Depends on the stress level, but probably 10 to\n\nChannel 0: roughly?\n\nChannel 1: 15.\n\nChannel 0: Yep. I get it. I used to be a smoker. Yep. Alright.\n\nHave you ever taken any illicit drugs?\n\nChannel 1: No.\n\nChannel 0: No. Okay. Do you drink alcohol? Yeah. Do you drink alcohol?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Roughly. Just on average, how many standard drinks\n\nChannel 1: Yeah.\n\nChannel 0: per week?\n\nChannel 1: Off a thousand to a thousand.\n\nChannel 0: Yes.\n\nChannel 1: Sorry. A thousand 12\n\nChannel 0: Okay.\n\nChannel 1: to 12 to 20 sort of thing, a week.\n\nChannel 0: Okay. And that's per week. Oh, sorry. Automatically convert it to a date. Sorry.\n\nTwo twenty. Beautiful. And what's your height?\n\nChannel 1: One\n\nChannel 0: We had\n\nChannel 1: seven\n\nChannel 0: it\n\nChannel 1: something.\n\nChannel 0: pre yeah. We had it previously at one seventy\n\nChannel 1: Yeah. Something\n\nChannel 0: five.\n\nChannel 1: around there, I think.\n\nChannel 0: Yeah. And what's your weight?\n\nChannel 1: 115 per minute.\n\nChannel 0: Yep.\n\nChannel 1: You.\n\nChannel 0: And have you lost have\n\nChannel 1: Two\n\nChannel 0: you lost any weight in the last twelve months?\n\nChannel 1: months ago. No.\n\nChannel 0: No. Okay. You're not currently at work. Have you been absent from work or unable to perform any of your duties in the last twelve months?\n\nChannel 1: No.\n\nChannel 0: No. Okay. Have you been ever diagnosed, or do you suffer from an illness of any description?\n\nChannel 1: Yeah. Just on blood pressure's tablets. That's all.\n\nChannel 0: Okay. Do you know what it's called, the medication?\n\nChannel 1: No. Not off the top of my head.\n\nChannel 0: That's alright. Do you know how many do you know the milligrams or how many you take a day?\n\nChannel 1: Oh, I take one tablet every day. Whatever.\n\nChannel 0: Yep. Yep. And when was the last time your blood pressure was checked?\n\nChannel 1: When I was a doctor a couple weeks ago.\n\nChannel 0: Yep. A few weeks ago. And was it stable?\n\nChannel 1: Yep. No. Everything's good. You're all happy.\n\nChannel 0: Beautiful. Have you ever had any insurance declined or canceled?\n\nChannel 1: No.\n\nChannel 0: Not any work cover claims at all?\n\nChannel 1: No.\n\nChannel 0: Alright. Beautiful. Now just with regards to your immediate family, so this is mother, father, brother, or sister. Have any\n\nChannel 1: Yeah.\n\nChannel 0: of them ever had heart disease, heart attack, or stroke?\n\nChannel 1: No.\n\nChannel 0: Multiple cirrhosis, Parkinson, or Alzheimer's? Any motor neuron or MS Huntington's?\n\nChannel 1: No. Not.\n\nChannel 0: Bowel cancer?\n\nChannel 1: No.\n\nChannel 0: Nope. Any melanomas? No. Any kidney disease?\n\nChannel 1: No. No.\n\nChannel 0: No. Breast or ovarian cancer?\n\nChannel 1: No.\n\nChannel 0: Cardiomyopathy? Any mental health condition?\n\nChannel 1: No. No. I think so. No.\n\nChannel 0: Diabetes?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Which family member?\n\nChannel 1: Dad dad's type one diabetic.\n\nChannel 0: Okay. And how old was he when he was\n\nChannel 1: 23 or five, somewhere\n\nChannel 0: diagnosed?\n\nChannel 1: there.\n\nChannel 0: Yep. And it's managed by insulin?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Yep. And he's still sorry. I have to ask. He's still alive?\n\nChannel 1: Yeah. Yeah. Now\n\nChannel 0: Yeah.\n\nChannel 1: he's\n\nChannel 0: Beautiful.\n\nChannel 1: he's going to ring buses.\n\nChannel 0: Yeah.\n\nChannel 1: No.\n\nChannel 0: No. My mother-in-law is a type one diabetic, so I know it well. Any other, you know, significant medical history with the immediate family that you're aware of?\n\nChannel 1: No problem.\n\nChannel 0: No.\n\nChannel 1: Aware of that.\n\nChannel 0: Fantastic. Now this is about you. So have you ever sought advice or treatment from a health professional for any of the following? Stress, anxiety, depression, or mental health. Any skin cancers, tumors, moles.\n\nChannel 1: No. I'll get I'll do a skin check every twelve months and none none of that.\n\nChannel 0: Yep. Beautiful. Back or neck strain, any sciatica, anything like that? Any bone fracture, joint fracture, muscle, ligament, tendon injury?\n\nChannel 1: Not. Not.\n\nChannel 0: Any blood borne disease, like HIV, hep b, or c? Heart condition?\n\nChannel 1: No.\n\nChannel 0: Blood condition?\n\nChannel 1: No. Yeah. I had a hard blood pressure, but that's it.\n\nChannel 0: Yep. Yep. Cancer?\n\nChannel 1: No. No. But\n\nChannel 0: Any\n\nChannel 1: no.\n\nChannel 0: asthma. Yeah. That's a good thing. Asthma or respiratory conditions?\n\nChannel 1: No. No.\n\nChannel 0: Any issues with your eyes or ears besides glasses? Any high cholesterol?\n\nChannel 1: No. Yes.\n\nChannel 0: Yep. Okay. And how's that managed?\n\nChannel 1: I take a little tablet every day.\n\nChannel 0: Yep. And was that checked again recently by a doctor and all?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Yep.\n\nChannel 1: So I'll have a lot of blood tests done. So\n\nChannel 0: Okay. Any skin conditions like eczema, dermatitis, anything like that?\n\nChannel 1: no.\n\nChannel 0: Diabetes, yourself?\n\nChannel 1: No.\n\nChannel 0: Any thyroid condition or any other you can think\n\nChannel 1: No.\n\nChannel 0: of? No. Have you ever had any surgery?\n\nChannel 1: No.\n\nChannel 0: Good. That's good. I'll skip the ladies what questions. Do you intend to see a doctor for any medical advice, test, or investigation at the moment?\n\nChannel 1: We just when I've gotta go back and get me prescription for me pills again?\n\nChannel 0: Yep. And when's that roughly?\n\nChannel 1: Every six months?\n\nChannel 0: Okay. Beautiful. And they check you then when you're there. Is\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: I\n\nChannel 0: right?\n\nChannel 1: normally do blood tests and a lot every six months.\n\nChannel 0: Okay. Beautiful. Alright. How long ago do you think or when roughly a year, if you can give it to me, were you diagnosed with the blood pressure and cholesterol?\n\nChannel 1: In the last twelve months, just the cholesterol, but blood pressure has been laying for a few years.\n\nChannel 0: Okay. So would it be twenty twenty four for your blood pressure? Or\n\nChannel 1: It was before that. So I went through a stydro. I didn't look after myself really well on\n\nChannel 0: Okay.\n\nChannel 1: so probably what? 2017?\n\nChannel 0: Yeah. Okay. Blood pressure. And then last year would have been your cholesterol.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Did you experience any symptoms?\n\nChannel 1: No.\n\nChannel 0: No. So you just take your tablet. So you when did you start the medication for the blood pressure?\n\nChannel 1: Been on on it for yeah. Since since I discovered\n\nChannel 0: Two\n\nChannel 1: it.\n\nChannel 0: thousand. Yep. Okay. Beautiful. So there's no X rays or anything, but there's blood work.\n\nHave you ever had to take time off work because of them, the conditions?\n\nChannel 1: No.\n\nChannel 0: No. Yep. So when we do get to the insurance application stage, you will need to know the name of the medication and the dosage. So I can email that to you just so you can respond if you like, if that makes it easier for\n\nChannel 1: Oh,\n\nChannel 0: you.\n\nChannel 1: yes.\n\nChannel 0: Okay. I'm just checking to see if there's anything\n\nChannel 1: Yep.\n\nChannel 0: else I need from you. Otherwise, I can let you go. So based on that, the insurers will have a look at insurance company will have a look at your blood pressure and your cholesterol versus your BMI and make a decision on whether what they do is they can there's two options. They can add a loading to the policy or, alternatively, they would add an exclusion. With life insurance, it's typically a loading.\n\nWith anything else, it's typically an exclusion. So being the PPD trauma and income protection. But what\n\nChannel 1: Yep.\n\nChannel 0: we'll do is we'll get a good understanding of that through once we're going through the advice document to be able to be upfront and transparent with you to see what we think you will ultimately get. But if\n\nChannel 1: Yeah.\n\nChannel 0: I have the details in relation to your medication, that will make it a lot easier as well. So I'll shoot you through an email post this conversation\n\nChannel 1: Yep.\n\nChannel 0: to get you to respond if you can with the details even if you if it's easier for you to take a picture and text that through or email it through, whatever is your preference.\n\nChannel 1: Yep.\n\nChannel 0: Beautiful. I've done most of the talking. Do you have any questions for me?\n\nChannel 1: No. I think I'm pretty good.\n\nChannel 0: Yeah. Beautiful. Alright. Well, thanks for your time, Brenton. What I'll do is I'll go away and start doing the stuff that we need to do.\n\nAnd from there, we will reach out in the next probably two weeks to book in a time to go through the recommendations and get the ball\n\nChannel 1: Yep. My\n\nChannel 0: rolling.\n\nChannel 1: worries.\n\nChannel 0: Beautiful. Well, thank you for your time this morning. I appreciate it, and I shall speak to you soon.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.022068852558732033}],"sentiment":"neutral","sentiment_score":0.022068852558732033,"channel":1,"num_words":1,"start":1.4399999,"end":1.9399999},{"sentences":[{"text":"Hi, Brenton.","start":2.72,"end":3.52,"sentiment":"neutral","sentiment_score":0.08724996820092201},{"text":"It's Jenna here from Oakview Financial.","start":3.52,"end":5.6,"sentiment":"neutral","sentiment_score":0.1477010597785314},{"text":"How are you?","start":5.6,"end":6.42,"sentiment":"neutral","sentiment_score":0.1486950765053431}],"sentiment":"neutral","sentiment_score":0.1369810476899147,"channel":0,"num_words":11,"start":2.72,"end":6.42},{"sentences":[{"text":"Good.","start":6.72,"end":7.04,"sentiment":"positive","sentiment_score":0.41199809312820435},{"text":"How are you?","start":7.04,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.27519545952479046}],"sentiment":"neutral","sentiment_score":0.3093961179256439,"channel":1,"num_words":4,"start":6.72,"end":7.7799997},{"sentences":[{"text":"I'm well.","start":7.9199996,"end":8.559999,"sentiment":"positive","sentiment_score":0.3787344694137573},{"text":"Thank you.","start":8.559999,"end":9.04,"sentiment":"positive","sentiment_score":0.5529364049434662},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":9.04,"end":14.08,"sentiment":"neutral","sentiment_score":0.05426581965192505},{"text":"Is that okay?","start":14.08,"end":14.745,"sentiment":"neutral","sentiment_score":0.06662023067474365}],"sentiment":"neutral","sentiment_score":0.11037720975776513,"channel":0,"num_words":30,"start":7.9199996,"end":14.745},{"sentences":[{"text":"Yep.","start":15.28,"end":15.735,"sentiment":"neutral","sentiment_score":0.1219821199774742}],"sentiment":"neutral","sentiment_score":0.1219821199774742,"channel":1,"num_words":1,"start":15.28,"end":15.735},{"sentences":[{"text":"Beautiful.","start":16.505,"end":17.005,"sentiment":"positive","sentiment_score":0.3835383355617523},{"text":"And I'll just get you to confirm your full name, date of birth, and address, please.","start":17.225,"end":21.165,"sentiment":"neutral","sentiment_score":0.12335097696632147}],"sentiment":"neutral","sentiment_score":0.13865611570722916,"channel":0,"num_words":17,"start":16.505,"end":21.165},{"sentences":[{"text":"Brenton, Kentland, North The 3rd 1991, and 10 Main Street, Gorgons.","start":21.895,"end":27.435,"sentiment":"neutral","sentiment_score":0.06279774314977905}],"sentiment":"neutral","sentiment_score":0.06279774314977905,"channel":1,"num_words":11,"start":21.895,"end":27.435},{"sentences":[{"text":"Fantastic.","start":28.265,"end":28.765,"sentiment":"positive","sentiment_score":0.5759689211845398},{"text":"Thanks for that, Brenton.","start":28.825,"end":29.965,"sentiment":"positive","sentiment_score":0.5546786114573479},{"text":"I was just phoning this morning for advice discussion.","start":30.28,"end":33.08,"sentiment":"neutral","sentiment_score":0.16432503362496695},{"text":"Do you have time to do that still?","start":33.08,"end":35.02,"sentiment":"neutral","sentiment_score":0.1045725466683507}],"sentiment":"neutral","sentiment_score":0.2322813201357018,"channel":0,"num_words":22,"start":28.265,"end":35.02},{"sentences":[{"text":"Yep.","start":35.79,"end":36.03,"sentiment":"neutral","sentiment_score":0.0520470105111599},{"text":"Yep.","start":36.03,"end":36.19,"sentiment":"neutral","sentiment_score":0.07224733382463455},{"text":"Welcome my phone now.","start":36.19,"end":37.149998,"sentiment":"neutral","sentiment_score":0.18511901050806046},{"text":"Yep.","start":37.149998,"end":37.649998,"sentiment":"neutral","sentiment_score":0.1957343816757202}],"sentiment":"neutral","sentiment_score":0.15150068114910806,"channel":1,"num_words":7,"start":35.79,"end":37.649998},{"sentences":[{"text":"Beautiful.","start":38.2,"end":38.7,"sentiment":"positive","sentiment_score":0.3548416495323181},{"text":"So the reason that we've booked this in is that we have previously provided a statement of advice for your insurances, but they weren't in it wasn't implemented, so it's expired.","start":39.32,"end":53.445,"sentiment":"neutral","sentiment_score":0.0426997548690246},{"text":"And what's that essentially means is you've still got your part of your funds in your care super to maintain","start":53.825,"end":59.46,"sentiment":"neutral","sentiment_score":0.03853910602629185}],"sentiment":"neutral","sentiment_score":0.047102234057652265,"channel":0,"num_words":52,"start":38.2,"end":59.46},{"sentences":[{"text":"Yep.","start":61.6,"end":62.1,"sentiment":"neutral","sentiment_score":0.028925059363245964}],"sentiment":"neutral","sentiment_score":0.028925059363245964,"channel":1,"num_words":1,"start":61.6,"end":62.1},{"sentences":[{"text":"And the advice was to implement new insurance so that we can roll over the remaining of your care 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super.","start":87.165,"end":98.01,"sentiment":"neutral","sentiment_score":0.06339052892648257},{"text":"Does","start":98.71,"end":98.87,"sentiment":"neutral","sentiment_score":0.04892212152481079}],"sentiment":"neutral","sentiment_score":0.0628546619856799,"channel":0,"num_words":27,"start":87.165,"end":98.87},{"sentences":[{"text":"Yep.","start":98.74,"end":99.24,"sentiment":"neutral","sentiment_score":0.05699433013796806}],"sentiment":"neutral","sentiment_score":0.05699433013796806,"channel":1,"num_words":1,"start":98.74,"end":99.24},{"sentences":[{"text":"that sound 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those?","start":102.155,"end":104.575,"sentiment":"neutral","sentiment_score":0.014467409191032251}],"sentiment":"neutral","sentiment_score":0.014467409191032251,"channel":0,"num_words":9,"start":102.155,"end":104.575},{"sentences":[{"text":"No.","start":104.895,"end":105.134995,"sentiment":"neutral","sentiment_score":-0.17674046754837036},{"text":"That sounds a bit rough.","start":105.134995,"end":106.435,"sentiment":"neutral","sentiment_score":-0.24866381883621216}],"sentiment":"neutral","sentiment_score":-0.23667659362157187,"channel":1,"num_words":6,"start":104.895,"end":106.435},{"sentences":[{"text":"Beautiful.","start":106.795,"end":107.295,"sentiment":"neutral","sentiment_score":0.17710557579994202},{"text":"So when we did the SOA previously, I've gone and rerun the quotes, and, the insurance company now is offering an introduction discount.","start":107.755,"end":117.134995,"sentiment":"neutral","sentiment_score":0.12900368804516998},{"text":"So you're looking at a saving of about $460 a year on that being paid from your super.","start":117.79,"end":124.049995,"sentiment":"neutral","sentiment_score":0.22415882597366968},{"text":"So that's a that's a good","start":124.11,"end":125.95,"sentiment":"neutral","sentiment_score":0.28221466143925983}],"sentiment":"neutral","sentiment_score":0.18484035910417637,"channel":0,"num_words":48,"start":106.795,"end":125.95},{"sentences":[{"text":"Yep.","start":125.935005,"end":126.435005,"sentiment":"neutral","sentiment_score":0.28171849250793457}],"sentiment":"neutral","sentiment_score":0.28171849250793457,"channel":1,"num_words":1,"start":125.935005,"end":126.435005},{"sentences":[{"text":"saving.","start":125.95,"end":126.45,"sentiment":"neutral","sentiment_score":0.09859418869018556},{"text":"And then we also had your trauma and life 150,000 held outside of super because trauma can't be held within super.","start":128.19,"end":137.245,"sentiment":"neutral","sentiment_score":-0.07598551238576572},{"text":"And, also, 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you.","start":154.49,"end":156.43001,"sentiment":"positive","sentiment_score":0.7758111834526062}],"sentiment":"positive","sentiment_score":0.5308928340673447,"channel":0,"num_words":16,"start":149.21,"end":156.43001},{"sentences":[{"text":"Yep.","start":157.27501,"end":157.77501,"sentiment":"neutral","sentiment_score":0.2851608991622925}],"sentiment":"neutral","sentiment_score":0.2851608991622925,"channel":1,"num_words":1,"start":157.27501,"end":157.77501},{"sentences":[{"text":"So my question really is is are you happy to go ahead and implement that advice?","start":158.595,"end":165.655,"sentiment":"neutral","sentiment_score":0.15855632815510035},{"text":"What it means is I have to do a new SOA.","start":166.19499,"end":168.515,"sentiment":"neutral","sentiment_score":0.004292654381556945},{"text":"And, again, it is time sensitive, so it's only valid for sixty days.","start":168.515,"end":174.20999,"sentiment":"neutral","sentiment_score":-0.011340357184123535},{"text":"So we do need once it's ready, we do need to act on it.","start":174.20999,"end":177.83,"sentiment":"neutral","sentiment_score":0.024595719629100392}],"sentiment":"neutral","sentiment_score":0.05150066444615799,"channel":0,"num_words":54,"start":158.595,"end":177.83},{"sentences":[{"text":"Yeah.","start":178.02,"end":178.52,"sentiment":"neutral","sentiment_score":0.07388460636138916}],"sentiment":"neutral","sentiment_score":0.07388460636138916,"channel":1,"num_words":1,"start":178.02,"end":178.52},{"sentences":[{"text":"And I can do a fair bit of that now on the phone with you, like, pre assessment wise to from a health 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60.","start":252.17499,"end":252.83499,"sentiment":"neutral","sentiment_score":0.02300260029733181}],"sentiment":"neutral","sentiment_score":0.02300260029733181,"channel":1,"num_words":2,"start":252.17499,"end":252.83499},{"sentences":[{"text":"Yep.","start":253.84,"end":254.24,"sentiment":"neutral","sentiment_score":0.03732292354106903},{"text":"And I've got your income down as a 130.","start":254.24,"end":256.56,"sentiment":"neutral","sentiment_score":0.03176628135972553},{"text":"Is that correct?","start":256.56,"end":257.46,"sentiment":"neutral","sentiment_score":0.024831943213939667}],"sentiment":"neutral","sentiment_score":0.03059348349387829,"channel":0,"num_words":13,"start":253.84,"end":257.46},{"sentences":[{"text":"150.","start":258.18,"end":259.24,"sentiment":"neutral","sentiment_score":0.0060476199723780155}],"sentiment":"neutral","sentiment_score":0.0060476199723780155,"channel":1,"num_words":1,"start":258.18,"end":259.24},{"sentences":[{"text":"150?","start":259.52,"end":260.32,"sentiment":"neutral","sentiment_score":0.007292430382221937},{"text":"Okay.","start":260.32,"end":260.56,"sentiment":"neutral","sentiment_score":0.021933797746896744},{"text":"So we might be able to how long have you been earning a 150 for?","start":260.56,"end":264.26,"sentiment":"neutral","sentiment_score":0.018930897861719132}],"sentiment":"neutral","sentiment_score":0.01842292329734739,"channel":0,"num_words":17,"start":259.52,"end":264.26},{"sentences":[{"text":"Twelve months, ma'am.","start":264.74,"end":265.96,"sentiment":"neutral","sentiment_score":0.02127621074517568}],"sentiment":"neutral","sentiment_score":0.02127621074517568,"channel":1,"num_words":3,"start":264.74,"end":265.96},{"sentences":[{"text":"Oh, beautiful.","start":266.08,"end":266.8,"sentiment":"neutral","sentiment_score":0.3050142973661423},{"text":"So we can look at upping that income protection to make sure that you're covered even more.","start":266.8,"end":272.665,"sentiment":"neutral","sentiment_score":0.1168787650325719},{"text":"So I'll rerun those figures.","start":272.88498,"end":274.745,"sentiment":"neutral","sentiment_score":0.040431122854352},{"text":"And are you still earning getting 12% from your employer for super?","start":276.005,"end":281.66,"sentiment":"neutral","sentiment_score":0.020536879853655893}],"sentiment":"neutral","sentiment_score":0.08459904924448994,"channel":0,"num_words":36,"start":266.08,"end":281.66},{"sentences":[{"text":"I think 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if","start":1403.3049,"end":1403.705,"sentiment":"neutral","sentiment_score":0.030434500426054}],"sentiment":"neutral","sentiment_score":0.06431564994347401,"channel":0,"num_words":39,"start":1388.24,"end":1403.705},{"sentences":[{"text":"Yeah.","start":1403.67,"end":1404.17,"sentiment":"neutral","sentiment_score":0.04687336087226868}],"sentiment":"neutral","sentiment_score":0.04687336087226868,"channel":1,"num_words":1,"start":1403.67,"end":1404.17},{"sentences":[{"text":"I have the details in relation to your medication, that will make it a lot easier as well.","start":1403.705,"end":1409.39,"sentiment":"neutral","sentiment_score":0.14827253131402862},{"text":"So I'll shoot you through an email post this conversation","start":1409.39,"end":1411.8099,"sentiment":"neutral","sentiment_score":0.10839179903268814}],"sentiment":"neutral","sentiment_score":0.13402941264212132,"channel":0,"num_words":28,"start":1403.705,"end":1411.8099},{"sentences":[{"text":"Yep.","start":1412.695,"end":1413.195,"sentiment":"neutral","sentiment_score":0.12765197455883026}],"sentiment":"neutral","sentiment_score":0.12765197455883026,"channel":1,"num_words":1,"start":1412.695,"end":1413.195},{"sentences":[{"text":"to get you to respond if you can with the details even if you if it's easier for you to take a picture and text that through or email it through, whatever is your preference.","start":1414.27,"end":1424.1449,"sentiment":"neutral","sentiment_score":0.12548937627247403}],"sentiment":"neutral","sentiment_score":0.12548937627247403,"channel":0,"num_words":35,"start":1414.27,"end":1424.1449},{"sentences":[{"text":"Yep.","start":1424.47,"end":1424.97,"sentiment":"neutral","sentiment_score":0.19313034415245056}],"sentiment":"neutral","sentiment_score":0.19313034415245056,"channel":1,"num_words":1,"start":1424.47,"end":1424.97},{"sentences":[{"text":"Beautiful.","start":1425.885,"end":1426.385,"sentiment":"positive","sentiment_score":0.5740364789962769},{"text":"I've done most of the talking.","start":1427.245,"end":1428.5249,"sentiment":"positive","sentiment_score":0.4057745933532715},{"text":"Do you have any questions for me?","start":1428.5249,"end":1430.1449,"sentiment":"neutral","sentiment_score":0.1946746643100466}],"sentiment":"neutral","sentiment_score":0.31224333494901657,"channel":0,"num_words":14,"start":1425.885,"end":1430.1449},{"sentences":[{"text":"No.","start":1430.47,"end":1430.71,"sentiment":"neutral","sentiment_score":-0.08492038398981094},{"text":"I think I'm pretty good.","start":1430.71,"end":1432.1699,"sentiment":"neutral","sentiment_score":0.12692979872226715}],"sentiment":"neutral","sentiment_score":0.0916214349369208,"channel":1,"num_words":6,"start":1430.47,"end":1432.1699},{"sentences":[{"text":"Yeah.","start":1432.605,"end":1433.005,"sentiment":"neutral","sentiment_score":0.32882416248321533},{"text":"Beautiful.","start":1433.005,"end":1433.505,"sentiment":"positive","sentiment_score":0.5370002388954163},{"text":"Alright.","start":1433.97,"end":1434.21,"sentiment":"neutral","sentiment_score":0.31763172149658203},{"text":"Well, thanks for your time, Brenton.","start":1434.21,"end":1435.57,"sentiment":"positive","sentiment_score":0.5500270823637644},{"text":"What I'll do is I'll go away and start doing the stuff that we need to do.","start":1435.57,"end":1439.35,"sentiment":"neutral","sentiment_score":0.09980223087511737}],"sentiment":"neutral","sentiment_score":0.23770217468979984,"channel":0,"num_words":26,"start":1432.605,"end":1439.35},{"sentences":[{"text":"And from there, we will reach out in the next probably two weeks to book in a time to go through the recommendations and get the ball","start":1439.89,"end":1448.895,"sentiment":"neutral","sentiment_score":0.17461584715379608}],"sentiment":"neutral","sentiment_score":0.17461584715379608,"channel":0,"num_words":27,"start":1439.89,"end":1448.895},{"sentences":[{"text":"Yep.","start":1449.315,"end":1449.715,"sentiment":"neutral","sentiment_score":0.08504612743854523},{"text":"My","start":1449.715,"end":1449.875,"sentiment":"neutral","sentiment_score":0.027138426899909973}],"sentiment":"neutral","sentiment_score":0.0560922771692276,"channel":1,"num_words":2,"start":1449.315,"end":1449.875},{"sentences":[{"text":"rolling.","start":1449.7151,"end":1450.2151,"sentiment":"neutral","sentiment_score":0.03148066997528076}],"sentiment":"neutral","sentiment_score":0.03148066997528076,"channel":0,"num_words":1,"start":1449.7151,"end":1450.2151},{"sentences":[{"text":"worries.","start":1449.875,"end":1450.35,"sentiment":"neutral","sentiment_score":0.018276508897542953}],"sentiment":"neutral","sentiment_score":0.018276508897542953,"channel":1,"num_words":1,"start":1449.875,"end":1450.35},{"sentences":[{"text":"Beautiful.","start":1451.035,"end":1451.515,"sentiment":"positive","sentiment_score":0.6608849763870239},{"text":"Well, thank you for your time this morning.","start":1451.515,"end":1453.115,"sentiment":"positive","sentiment_score":0.7980278730392456},{"text":"I appreciate it, and I shall speak to you soon.","start":1453.115,"end":1456.1749,"sentiment":"positive","sentiment_score":0.7080936133861542}],"sentiment":"positive","sentiment_score":0.7434760049769753,"channel":0,"num_words":19,"start":1451.035,"end":1456.1749},{"sentences":[{"text":"Okay.","start":1456.4299,"end":1456.83,"sentiment":"positive","sentiment_score":0.4283202588558197},{"text":"Thank you.","start":1456.83,"end":1457.57,"sentiment":"positive","sentiment_score":0.710329532623291}],"sentiment":"positive","sentiment_score":0.6163264413674673,"channel":1,"num_words":3,"start":1456.4299,"end":1457.57},{"sentences":[{"text":"Thanks.","start":1458.075,"end":1458.575,"sentiment":"positive","sentiment_score":0.6513456702232361},{"text":"Bye.","start":1458.795,"end":1459.295,"sentiment":"positive","sentiment_score":0.4332568645477295}],"sentiment":"positive","sentiment_score":0.5423012673854828,"channel":0,"num_words":2,"start":1458.075,"end":1459.295},{"sentences":[{"text":"Bye.","start":1459.63,"end":1460.13,"sentiment":"neutral","sentiment_score":-0.1221643090248108}],"sentiment":"neutral","sentiment_score":-0.1221643090248108,"channel":1,"num_words":1,"start":1459.63,"end":1460.13}]},"summary":{"result":"success","short":"Representatives from Oakview Financial and financial services speak with customers to discuss their insurance policy and financial dependents. They explain the process of underwriting policies and provide personal information, including income and expenses. The speakers also discuss their approach to office work, including working in the office and driving around, and ask about their recent blood pressure and cholesterol levels, health conditions, and medication history. They advise customers to respond via email or text to fill out medical advice documents and provide information about insurance applications."},"intents":{"segments":[{"text":"So we can look at upping that income protection to make sure that you're covered even more. So I'll rerun those figures.","start_word":647,"end_word":668,"intents":[{"intent":"Rerun figures","confidence_score":0.036541834}]},{"text":"And are you still earning getting 12% from your employer for super? I think so.","start_word":670,"end_word":684,"intents":[{"intent":"Confirm income","confidence_score":0.040949926}]},{"text":"And I've got your principal place of residence at valued at 140,000. Is that do you own that? Yep.","start_word":727,"end_word":745,"intents":[{"intent":"Confirm investment","confidence_score":0.0041243304}]},{"text":"Any debt attached? No. No?","start_word":748,"end_word":752,"intents":[{"intent":"Discuss debt status","confidence_score":0.00016905919}]},{"text":"And estate planning wise, do you have your wills or power of attorney in place?","start_word":779,"end_word":793,"intents":[{"intent":"Discuss estate planning","confidence_score":0.34861022}]},{"text":"Did you want a referral to one of our partners to get that in place? No.","start_word":801,"end_word":816,"intents":[{"intent":"Discuss referral to partner","confidence_score":0.35455957},{"intent":"Discuss referral to financial dependent","confidence_score":0.02920729}]},{"text":"And then the other one in there that I'd just like to investigate a little bit further is the beta bank hybrids.","start_word":1273,"end_word":1294,"intents":[{"intent":"Research hybrid options","confidence_score":0.0023337554}]},{"text":"Given that you've got a significant period of time until you can access your super being 60 years of age, are you still comfortable taking that level of risk knowing that there is gonna be market fluctuations and volatility, but knowing that you have time on your side to ride those out? Yeah.","start_word":1428,"end_word":1480,"intents":[{"intent":"Evaluate portfolio risk levels","confidence_score":0.000027615099}]},{"text":"And just in general, what would a day look like for you?","start_word":1751,"end_word":1762,"intents":[{"intent":"Schedule day and week","confidence_score":0.00009929327}]},{"text":"basically, I'd go I'd go to a breakdown. I'll go and give Yep. the boys their jobs of the morning, and I'll go to a breakdown. Otherwise, I'm probably in the office planning and or driving driving around looking across. Okay.","start_word":1801,"end_word":1841,"intents":[{"intent":"Schedule breakdown","confidence_score":0.003528852}]},{"text":"So those quotes are gonna change a little bit because previously, we had you down as a nonsmoker. So I'll make sure that we get those updated, and it's all in the document for you.","start_word":2056,"end_word":2090,"intents":[{"intent":"Update quotes","confidence_score":0.37671944}]},{"text":"When I was a doctor a couple weeks ago. Yep.","start_word":2357,"end_word":2366,"intents":[{"intent":"Seek care","confidence_score":0.000016369679}]},{"text":"So have you ever sought advice or treatment from a health professional for any of the following?","start_word":2573,"end_word":2589,"intents":[{"intent":"Request treatment","confidence_score":0.0033773158}]},{"text":"I take a little tablet every day. Yep.","start_word":2705,"end_word":2712,"intents":[{"intent":"Schedule medication test","confidence_score":0.0008871862}]},{"text":"I take a little tablet every day. Yep. And was that checked again recently by a doctor and all? Yeah.","start_word":2705,"end_word":2724,"intents":[{"intent":"Verify medication status","confidence_score":0.0009049524}]},{"text":"So based on that, the insurers will have a look at insurance company will have a look at your blood pressure and your cholesterol versus your BMI and make a decision on whether what they do is they can there's two options.","start_word":3080,"end_word":3121,"intents":[{"intent":"Discuss health insurance options","confidence_score":0.00008723945}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Brenton. It's Jenna here from Oakview Financial. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.12411808222532272},{"text":"Good.","start_word":12,"end_word":12,"sentiment":"positive","sentiment_score":0.41199809312820435},{"text":"How are you?","start_word":13,"end_word":15,"sentiment":"neutral","sentiment_score":0.28088611364364624},{"text":"I'm well. Thank you.","start_word":16,"end_word":19,"sentiment":"positive","sentiment_score":0.43428510427474976},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep.","start_word":20,"end_word":46,"sentiment":"neutral","sentiment_score":0.060747046023607254},{"text":"Beautiful.","start_word":47,"end_word":47,"sentiment":"positive","sentiment_score":0.3835383355617523},{"text":"And I'll just get you to confirm your full name, date of birth, and address, please. Brenton, Kentland, North The 3rd 1991, and 10 Main Street, Gorgons.","start_word":48,"end_word":74,"sentiment":"neutral","sentiment_score":0.09207812696695328},{"text":"Fantastic. Thanks for that, Brenton.","start_word":75,"end_word":79,"sentiment":"positive","sentiment_score":0.5416173934936523},{"text":"I was just phoning this morning for advice discussion. Do you have time to do that still? Yep. Yep. Welcome my phone now. Yep.","start_word":80,"end_word":103,"sentiment":"neutral","sentiment_score":0.13570363819599152},{"text":"Beautiful.","start_word":104,"end_word":104,"sentiment":"positive","sentiment_score":0.3548416495323181},{"text":"So the reason that we've booked this in is that we have previously provided a statement of advice for your insurances, but they weren't in it wasn't implemented, so it's expired. And what's that essentially means is you've still got your part of your funds in your care super to maintain Yep. And the advice was to implement new insurance so that we can roll over the remaining of your care super. Now Yep. what I've done this morning is I've gone and done a little bit of prework, so we can run through a couple of things. The advice previously was to have life and PPD insurance at $250,000 Yep. each and your income protection at $8,750 per month with a ninety day waiting peer period and a two year benefit period all paid through super. Does Yep. that sound correct, Yes. like, Yep. some insured wise, or did you wanna review those? No. That sounds a bit rough. Beautiful. So when we did the SOA previously, I've gone and rerun the quotes, and, the insurance company now is offering an introduction discount. So you're looking at a saving of about $460 a year on that being paid from your super. So that's a that's a good Yep. saving. And then we also had your trauma and life 150,000 held outside of super because trauma can't be held within super. And, also, that's a reduction as well. So instead of $63 a month, it's gone down to I'll just get that quote up. Say $24 a month.","start_word":105,"end_word":362,"sentiment":"neutral","sentiment_score":0.05597806594139615},{"text":"So they've decreased due to the introductory discount, which is fantastic. So that's great for you.","start_word":363,"end_word":378,"sentiment":"positive","sentiment_score":0.5266243815422058},{"text":"Yep. So my question really is is are you happy to go ahead and implement that advice? What it means is I have to do a new SOA. And, again, it is time sensitive, so it's only valid for sixty days. So we do need once it's ready, we do need to act on it. Yeah. And I can do a fair bit of that now on the phone with you, like, pre assessment wise to from a health perspective. Yep. And then it will be handed over to implementation team. So what I would do post this is go and do an advice document, meet with you again, present it, you sign off on it, and then it would proceed through to the implementation stage, which means underwriting, and then would roll over the remainder of your super when your new cover is in place. Is Yep. that something you're still wanting to do? Yep. What's up? Alright. Beautiful. Before I jump into that pre assessment, I've just gotta check a couple of details to make sure everything's up to date on my end. You are you single or married or partnered? Single. Single. Beautiful. Do you have a next of kin that you wanna nominate? Not. No. Okay. And you're still a cropping manager? Yep. Yep. Yep. And what's your average hours worked per week? Sixty. Fifty. Sixty. The 60. Yep. And I've got your income down as a 130. Is that correct? 150. 150? Okay. So we might be able to how long have you been earning a 150 for? Twelve months, ma'am. Oh, beautiful. So we can look at upping that income protection to make sure that you're covered even more. So I'll rerun those figures. And are you still earning getting 12% from your employer for super? I think so. Whatever the minimum is, Yeah. whatever What they're yeah. trying. Yep. Yep. Yep. And I've got here that your expenditure is about $500 a week, and so is your savings. Would that be right? Yep.","start_word":379,"end_word":718,"sentiment":"neutral","sentiment_score":0.06080859242116704},{"text":"Fantastic.","start_word":719,"end_word":719,"sentiment":"positive","sentiment_score":0.5805741548538208},{"text":"Roughly. I'm on there. Yeah. That's okay. And I've got your principal place of residence at valued at 140,000. Is that do you own that? Yep. Yep.","start_word":720,"end_word":746,"sentiment":"neutral","sentiment_score":0.12121346592903136},{"text":"Beautiful.","start_word":747,"end_word":747,"sentiment":"positive","sentiment_score":0.35899215936660767},{"text":"Any debt attached? No. No? Oh, fantastic. Any other assets or anything that you can think of? Not really. No. Just No? the use the cars and that's it. Beautiful. Alright. And estate planning wise, do you have your wills or power of attorney in place? No. Not yet. Not yet? Alright. Beautiful. Did you want a referral to one of our partners to get that in place? No. I'll leave it for now. Yep. Okay. When you do decide, it's quite cost efficient compared to what I've seen over my years. So it's Yep. definitely worth looking at when you're in when you're ready to. Yep. We can arrange an introduction, and it can all be done virtually if you like. The other thing is is you don't have a beneficiary nomination on your super fund, which will also then flow and affect your life insurance. Do you have any financial dependents? No. I just gotta work at it who I'm getting to do all that at the minute. Yeah. Okay. Yeah. So that Because what we I would was do yep. I was getting my sister to do it, and I've had a phone outside of this. Don't know Yeah. who That's I'm getting to do that now. okay. So what that means is, basically, we'll use yesterday as an example. If you passed away, who would get your super balance and your life Yes. insurance? So what we would typically do is nominate a financial dependent if you had one. Now in super, that would be a spouse or a child. Outside of those, we would normally have it directed towards your estate, which would be your will. So that's Yep. probably one of the things that you do need to look at is getting a will sorted Yep. just so it can go where you want it to go. Yep. Yep. Okay. And the other thing I wanted to touch on very quickly, I had a quick look at your along sorry, your Hub twenty four super fund. And there's performance wise, over the last twelve months, it's done 4.74%, Yep. which isn't too bad given that one of the funds in there has underperformed quite significantly being the Benelong Australian Equities Fund at Yep. 16.41%. The reason for that is the the investment mandate that Benelong Australian Equity Fund adheres to, which is they rather than investing in the, you know, top 200, for example, they look at the Australian share market to identify funds or companies, sorry, I should say, that they believe are undervalued and present a growth opportunity. Now Yep. in the last twelve plus months or so, it's been the bank and the bigger institutions that have provided the growth, so the mandate hasn't really panned out for them, Yep. which isn't to say, you know, in the past, it has. But at the moment, we're looking at replacing that for our clients if there's a better alternative. So if you're happy for me to do that as part of the insurance SOA, I'd like to look at a potential replacement for them. Yep. Yep.","start_word":748,"end_word":1271,"sentiment":"neutral","sentiment_score":0.049858812395597},{"text":"Beautiful.","start_word":1272,"end_word":1272,"sentiment":"positive","sentiment_score":0.6369043588638306},{"text":"And then the other one in there that I'd just like to investigate a little bit further is the beta bank hybrids. Performance wise, income wise, it's doing fine. The only reason I wanna look at it is simply because the banks are phasing out the hybrid options, and they'll be gone from January 2027. Rather than sit and wait and see what the outcome is or what they're replaced with, I wanna do a little bit of research and be a little bit proactive with that, so look at Yep. alternatives if possible. Are you happy with that? Yep.","start_word":1273,"end_word":1372,"sentiment":"neutral","sentiment_score":0.039313872810453176},{"text":"Fantastic.","start_word":1373,"end_word":1373,"sentiment":"positive","sentiment_score":0.6874198317527771},{"text":"And your just one last thing before we jump into the insurance side of things. You are invested as a high growth risk profile, which means that your super funds typically invested in a style of 90% towards your growth assets being shares and property, international and Australian, Yep. and and any defensive assets. Given that you've got a significant period of time until you can access your super being 60 years of age, are you still comfortable taking that level of risk knowing that there is gonna be market fluctuations and volatility, but knowing that you have time on your side to ride those out? Yeah. I think so. Yeah. Okay. Yep.","start_word":1374,"end_word":1486,"sentiment":"neutral","sentiment_score":0.0695493072271347},{"text":"Beautiful.","start_word":1487,"end_word":1487,"sentiment":"positive","sentiment_score":0.429493248462677},{"text":"That's those main bits covered. What I'm going to do now is I'm just gonna quickly run through a pre assessment. Now this just runs through some some of the things that the insurance company is gonna ask, and it just helps us make sure that there's gonna be no issues when it gets to underwriting so we can sort of pre assess what kind of policy if there's any exclusions or loadings, etcetera. So it lets us be a little bit on the front foot, and I can let you know up front if I see anything that could potentially be an issue, and we can chat about that. So is that okay? Yep. Yep. Beautiful. So you do have some manual duties involved in your occupation. Can you just give me a a list of examples of what those manual duties involve? A favor. It's hard, isn't Yeah. it? That we listing and Yep. Would where it was be yeah. So lifting wise, what's the max weight you would it? lift By approximately? site by safety standards, 15 kilos on the arm? Yep. Okay. What about anything else? Like, is there anything at heights, you know, any hazardous chemicals, anything like that? We do. So I don't do any spraying anymore, but yes.","start_word":1488,"end_word":1702,"sentiment":"neutral","sentiment_score":0.06664011020993077},{"text":"So chemicals aren't a real big thing for me now.","start_word":1703,"end_word":1712,"sentiment":"negative","sentiment_score":-0.3806374371051788},{"text":"Yeah. Okay. Anything at heights that would be over, like, say, 15 Nah. Nah. meters? Nah. We Not won't. We're not allowed up on solar or anything like that anymore.","start_word":1713,"end_word":1742,"sentiment":"neutral","sentiment_score":-0.15700401365756989},{"text":"That's just that's a no go.","start_word":1743,"end_word":1748,"sentiment":"negative","sentiment_score":-0.4314866662025452},{"text":"Beautiful.","start_word":1749,"end_word":1749,"sentiment":"positive","sentiment_score":0.3766762316226959},{"text":"Yep. And just in general, what would a day look like for you? Just general generally. Would it are you supervising? Are you Basically, I'm just managing. So a lot of the time now I spend a lot more time in the office and yep. out on the ground. So, Okay. basically, I'd go I'd go to a breakdown. I'll go and give Yep. the boys their jobs of the morning, and I'll go to a breakdown. Otherwise, I'm probably in the office planning and or driving driving around looking across. Okay. Roughly, how much of your day or week, whatever way you wanna whatever way is easy, would you spend percentage wise in the office versus driving around and giving the boys the job or gone to a But between the office and everything and the breakdown. draw of the ranch, probably 60% of my work. Breakdowns and actually doing other things is 40. Yep. So that's when you're off-site kind of thing. I mean, on-site on-site. Sorry. Yep. Alright.","start_word":1750,"end_word":1920,"sentiment":"neutral","sentiment_score":-0.002266621682792902},{"text":"Fantastic.","start_word":1921,"end_word":1921,"sentiment":"positive","sentiment_score":0.4141294062137604},{"text":"I've already answered those questions. Do you intend on making any changes to your occupation in the next twelve months? No. No. Do you have a second occupation? No. No. I'm talking to that. Do you intend to travel overseas or live overseas for work or pleasure in the short No. in the near future? No. Nope. Do you participate in any sports or pastime hobbies? So what they're asking here I'm looking for here is more so dangerous ones. So it might be dirt bike riding, skydiving, rock climbing, football, something where you're typically going to get injured. Yeah. No. No.","start_word":1922,"end_word":2023,"sentiment":"neutral","sentiment_score":-0.10399162769317628},{"text":"I do none of that. Nope.","start_word":2024,"end_word":2029,"sentiment":"negative","sentiment_score":-0.46115124225616455},{"text":"Okay. And have you smoked tobacco or used any nicotine substance in the last twelve months? Yep. Yep. So you are a smoker? Yep. Yep. Okay. So those quotes are gonna change a little bit because previously, we had you down as a nonsmoker. So I'll make sure that we get those updated, and it's all in the document for you. But how many cigarettes would you smoke a day Depends on the stress level, but probably 10 to roughly? 15. Yep. I get it. I used to be a smoker. Yep. Alright. Have you ever taken any illicit drugs? No. No. Okay. Do you drink alcohol? Yeah. Do you drink alcohol? Yeah. Yeah. Roughly. Just on average, how many standard drinks Yeah. per week? Off a thousand to a thousand. Yes. Sorry. A thousand 12 Okay. to 12 to 20 sort of thing, a week. Okay. And that's per week. Oh, sorry. Automatically convert it to a date. Sorry. Two twenty. Beautiful. And what's your height? One We had seven it something. pre yeah. We had it previously at one seventy Yeah. Something five. around there, I think. Yeah. And what's your weight? 115 per minute. Yep. You. And have you lost have Two you lost any weight in the last twelve months? months ago. No. No. Okay. You're not currently at work. Have you been absent from work or unable to perform any of your duties in the last twelve months? No. No. Okay. Have you been ever diagnosed, or do you suffer from an illness of any description? Yeah. Just on blood pressure's tablets. That's all. Okay. Do you know what it's called, the medication? No. Not off the top of my head. That's alright. Do you know how many do you know the milligrams or how many you take a day? Oh, I take one tablet every day. Whatever. Yep. Yep. And when was the last time your blood pressure was checked? When I was a doctor a couple weeks ago. Yep. A few weeks ago. And was it stable? Yep. No. Everything's good.","start_word":2030,"end_word":2377,"sentiment":"neutral","sentiment_score":-0.02370897336895096},{"text":"You're all happy. Beautiful.","start_word":2378,"end_word":2381,"sentiment":"positive","sentiment_score":0.5450245141983032},{"text":"Have you ever had any insurance declined or canceled? No. Not any work cover claims at all? No. Alright. Beautiful. Now just with regards to your immediate family, so this is mother, father, brother, or sister. Have any Yeah. of them ever had heart disease, heart attack, or stroke? No. Multiple cirrhosis, Parkinson, or Alzheimer's? Any motor neuron or MS Huntington's? No. Not. Bowel cancer? No. Nope. Any melanomas? No. Any kidney disease? No. No. No. Breast or ovarian cancer? No. Cardiomyopathy? Any mental health condition? No. No. I think so. No. Diabetes? Yes. Yes. Which family member? Dad dad's type one diabetic. Okay. And how old was he when he was 23 or five, somewhere diagnosed? there. Yep. And it's managed by insulin? Yeah. Yep. Yep. And he's still sorry. I have to ask. He's still alive? Yeah. Yeah. Now Yeah. he's Beautiful. he's going to ring buses. Yeah. No. No. My mother-in-law is a type one diabetic, so I know it well. Any other, you know, significant medical history with the immediate family that you're aware of? No problem. No. Aware of that. Fantastic. Now this is about you. So have you ever sought advice or treatment from a health professional for any of the following? Stress, anxiety, depression, or mental health. Any skin cancers, tumors, moles. No. I'll get I'll do a skin check every twelve months and none none of that. Yep. Beautiful. Back or neck strain, any sciatica, anything like that? Any bone fracture, joint fracture, muscle, ligament, tendon injury? Not. Not. Any blood borne disease, like HIV, hep b, or c? Heart condition? No. Blood condition? No. Yeah. I had a hard blood pressure, but that's it. Yep. Yep. Cancer? No. No. But Any no. asthma. Yeah.","start_word":2382,"end_word":2674,"sentiment":"neutral","sentiment_score":-0.03632772647785246},{"text":"That's a good thing.","start_word":2675,"end_word":2678,"sentiment":"positive","sentiment_score":0.45156556367874146},{"text":"Asthma or respiratory conditions? No. No. Any issues with your eyes or ears besides glasses? Any high cholesterol? No. Yes. Yep. Okay. And how's that managed? I take a little tablet every day. Yep. And was that checked again recently by a doctor and all? Yeah. Yep. Yep. So I'll have a lot of blood tests done. So Okay. Any skin conditions like eczema, dermatitis, anything like that? no. Diabetes, yourself? No. Any thyroid condition or any other you can think No. of? No. Have you ever had any surgery? No. Good. That's good. I'll skip the ladies what questions. Do you intend to see a doctor for any medical advice, test, or investigation at the moment? We just when I've gotta go back and get me prescription for me pills again? Yep. And when's that roughly? Every six months? Okay. Beautiful. And they check you then when you're there. Is Yeah. that I right? normally do blood tests and a lot every six months. Okay. Beautiful. Alright. How long ago do you think or when roughly a year, if you can give it to me, were you diagnosed with the blood pressure and cholesterol? In the last twelve months, just the cholesterol, but blood pressure has been laying for a few years. Okay. So would it be twenty twenty four for your blood pressure? Or It was before that. So I went through a stydro. I didn't look after myself really well on Okay. so probably what? 2017? Yeah. Okay. Blood pressure. And then last year would have been your cholesterol. Yep. Yep. Did you experience any symptoms? No. No. So you just take your tablet. So you when did you start the medication for the blood pressure? Been on on it for yeah. Since since I discovered Two it. thousand. Yep. Okay.","start_word":2679,"end_word":2982,"sentiment":"neutral","sentiment_score":-0.019446497911734407},{"text":"Beautiful.","start_word":2983,"end_word":2983,"sentiment":"positive","sentiment_score":0.5426592826843262},{"text":"So there's no X rays or anything, but there's blood work. Have you ever had to take time off work because of them, the conditions? No. No. Yep. So when we do get to the insurance application stage, you will need to know the name of the medication and the dosage. So I can email that to you just so you can respond if you like, if that makes it easier for Oh, you. yes. Okay. I'm just checking to see if there's anything Yep. else I need from you. Otherwise, I can let you go. So based on that, the insurers will have a look at insurance company will have a look at your blood pressure and your cholesterol versus your BMI and make a decision on whether what they do is they can there's two options. They can add a loading to the policy or, alternatively, they would add an exclusion. With life insurance, it's typically a loading. With anything else, it's typically an exclusion. So being the PPD trauma and income protection. But what Yep. we'll do is we'll get a good understanding of that through once we're going through the advice document to be able to be upfront and transparent with you to see what we think you will ultimately get. But if Yeah. I have the details in relation to your medication, that will make it a lot easier as well. So I'll shoot you through an email post this conversation Yep. to get you to respond if you can with the details even if you if it's easier for you to take a picture and text that through or email it through, whatever is your preference. Yep.","start_word":2984,"end_word":3266,"sentiment":"neutral","sentiment_score":0.039096102118492126},{"text":"Beautiful. I've done most of the talking.","start_word":3267,"end_word":3273,"sentiment":"positive","sentiment_score":0.4258190095424652},{"text":"Do you have any questions for me? No. I think I'm pretty good. Yeah.","start_word":3274,"end_word":3287,"sentiment":"neutral","sentiment_score":0.15824131667613983},{"text":"Beautiful.","start_word":3288,"end_word":3288,"sentiment":"positive","sentiment_score":0.5370002388954163},{"text":"Alright.","start_word":3289,"end_word":3289,"sentiment":"neutral","sentiment_score":0.31763172149658203},{"text":"Well, thanks for your time, Brenton.","start_word":3290,"end_word":3295,"sentiment":"positive","sentiment_score":0.5359657406806946},{"text":"What I'll do is I'll go away and start doing the stuff that we need to do. And from there, we will reach out in the next probably two weeks to book in a time to go through the recommendations and get the ball Yep. My rolling. worries.","start_word":3296,"end_word":3343,"sentiment":"neutral","sentiment_score":0.13206614196921387},{"text":"Beautiful. Well, thank you for your time this morning. I appreciate it, and I shall speak to you soon. Okay. Thank you. Thanks. Bye.","start_word":3344,"end_word":3367,"sentiment":"positive","sentiment_score":0.6795209050178528},{"text":"Bye.","start_word":3368,"end_word":3368,"sentiment":"neutral","sentiment_score":0.2943994700908661}],"average":{"sentiment":"neutral","sentiment_score":0.03433713505883657}}}}