{"metadata":{"transaction_key":"deprecated","request_id":"6b702a97-d72c-47dd-8063-4f2a9db8ed75","sha256":"e88634e6486f2f361476f668d767c15f8d07c5d3311cf53ed835c21d66faba9d","created":"2026-03-04T23:12:18.527Z","duration":266.47192,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":521,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":559,"output_tokens":561},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":559,"output_tokens":60}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you so much for calling your Total account. How may I help you today? Okay. I understand. Thank you so much for giving us a call. Let me just go ahead and pull out your account. In that way, I could check which department could help you out. Okay? What is your phone number and your full name? Thank you. Bye. Alright. Thank you. Nice to have you on the line. Just give me a minute, sir. Okay? Let me just pull up your account here. One moment. Thank you so much for patiently waiting on the line, Mohammed. So, yeah, I could see on here that your address has been updated, and then it's scheduled today to be transferred to Rinham Network, which is your address enabled. And I will follow-up this directly to our provisioning team because they should be sending you, like, the new credentials for you to be able to get connected using the same router because we changed a network. Your previous address is Supa Network, and then you move into this Camillera Way, which is Elin Hamm. So you should be receiving the credentials, the username and password for you to get connected to your new network. And, no worries. I will follow-up this after this call, I will follow-up to our provisioning team. In that way, they could prioritize and then send you the credential SMS. Okay? You're welcome, Mohammed. And the same number and everything. Right? And address has been updated as well. Okay. We'll get back to you and update you as soon as possible. Alright. Thank you. Have a good one. Bye bye.","confidence":0.9991092,"words":[{"word":"thank","start":0.96,"end":1.1999999,"confidence":0.99588203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6434056162834167},{"word":"you","start":1.1999999,"end":1.4399999,"confidence":0.9997949,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7064686417579651},{"word":"so","start":1.4399999,"end":1.5999999,"confidence":0.99925953,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6817513704299927},{"word":"much","start":1.5999999,"end":2.0,"confidence":0.999943,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7081477642059326},{"word":"for","start":2.0,"end":2.1599998,"confidence":0.99956745,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6623993515968323},{"word":"calling","start":2.1599998,"end":2.56,"confidence":0.99894994,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6886342763900757},{"word":"your","start":2.56,"end":2.72,"confidence":0.8129644,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.733588695526123},{"word":"total","start":2.72,"end":3.04,"confidence":0.28142232,"punctuated_word":"Total","sentiment":"positive","sentiment_score":0.6568236947059631},{"word":"account","start":3.04,"end":3.4399998,"confidence":0.87873256,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7031606435775757},{"word":"how","start":3.4399998,"end":3.52,"confidence":0.99964833,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5807387232780457},{"word":"may","start":3.52,"end":3.76,"confidence":0.9992655,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.579466700553894},{"word":"i","start":3.76,"end":3.84,"confidence":0.99534804,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5919212698936462},{"word":"help","start":3.84,"end":4.08,"confidence":0.9999335,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.533568799495697},{"word":"you","start":4.08,"end":4.24,"confidence":0.9998523,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5997284650802612},{"word":"today","start":4.24,"end":4.74,"confidence":0.999799,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4835934042930603},{"word":"okay","start":35.06,"end":35.46,"confidence":0.84417176,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02762765996158123},{"word":"i","start":35.46,"end":35.62,"confidence":0.99929726,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04341007024049759},{"word":"understand","start":35.62,"end":36.12,"confidence":0.9997455,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":0.08133462071418762},{"word":"thank","start":36.34,"end":36.58,"confidence":0.9998591,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3812255859375},{"word":"you","start":36.58,"end":36.739998,"confidence":0.9999263,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.440998911857605},{"word":"so","start":36.739998,"end":36.98,"confidence":0.9998184,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4671119749546051},{"word":"much","start":36.98,"end":37.14,"confidence":0.99998534,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5759528279304504},{"word":"for","start":37.14,"end":37.46,"confidence":0.9996861,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.624088704586029},{"word":"giving","start":37.46,"end":37.7,"confidence":0.938945,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.5942097902297974},{"word":"us","start":37.7,"end":37.94,"confidence":0.9998883,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.6004073023796082},{"word":"a","start":37.94,"end":38.02,"confidence":0.9994029,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.571645975112915},{"word":"call","start":38.02,"end":38.5,"confidence":0.9999169,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.5457861423492432},{"word":"let","start":38.5,"end":38.739998,"confidence":0.99979645,"punctuated_word":"Let","sentiment":"positive","sentiment_score":0.40937697887420654},{"word":"me","start":38.739998,"end":38.9,"confidence":0.99998033,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.3737826347351074},{"word":"just","start":38.9,"end":39.22,"confidence":0.99988127,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.31557169556617737},{"word":"go","start":39.22,"end":39.38,"confidence":0.9999517,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.3661323785781861},{"word":"ahead","start":39.38,"end":39.7,"confidence":0.9999602,"punctuated_word":"ahead","sentiment":"positive","sentiment_score":0.3518802225589752},{"word":"and","start":39.7,"end":39.94,"confidence":0.99857736,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2871723175048828},{"word":"pull","start":39.94,"end":40.18,"confidence":0.99978215,"punctuated_word":"pull","sentiment":"positive","sentiment_score":0.3529268503189087},{"word":"out","start":40.18,"end":40.34,"confidence":0.94312626,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.313443660736084},{"word":"your","start":40.34,"end":40.5,"confidence":0.99965143,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.29252898693084717},{"word":"account","start":40.5,"end":40.82,"confidence":0.869455,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.3172299265861511},{"word":"in","start":40.82,"end":40.98,"confidence":0.99331456,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.2813761532306671},{"word":"that","start":40.98,"end":41.22,"confidence":0.9997924,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.28852578997612},{"word":"way","start":41.22,"end":41.715,"confidence":0.9766903,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.29586029052734375},{"word":"i","start":41.875,"end":42.115,"confidence":0.99947983,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.34481149911880493},{"word":"could","start":42.115,"end":42.435,"confidence":0.99973816,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.327912300825119},{"word":"check","start":42.435,"end":42.935,"confidence":0.99988353,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.296259343624115},{"word":"which","start":43.075,"end":43.555,"confidence":0.99901605,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2423619329929352},{"word":"department","start":43.555,"end":44.055,"confidence":0.99974257,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.22123777866363523},{"word":"could","start":44.995,"end":45.235,"confidence":0.57220405,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.336111456155777},{"word":"help","start":45.235,"end":45.395,"confidence":0.9997204,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.33778321743011475},{"word":"you","start":45.395,"end":45.555,"confidence":0.99966204,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3813101649284363},{"word":"out","start":45.555,"end":45.955,"confidence":0.99983644,"punctuated_word":"out.","sentiment":"positive","sentiment_score":0.34417420625686646},{"word":"okay","start":45.955,"end":46.435,"confidence":0.98669213,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.17364133894443512},{"word":"what","start":46.435,"end":46.675,"confidence":0.99968266,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.037294939160346985},{"word":"is","start":46.675,"end":46.995,"confidence":0.9999409,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03876475617289543},{"word":"your","start":46.995,"end":47.315,"confidence":0.9997383,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03643449395895004},{"word":"phone","start":47.315,"end":47.555,"confidence":0.9988568,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.030787229537963867},{"word":"number","start":47.555,"end":47.875,"confidence":0.9998723,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.03331267833709717},{"word":"and","start":47.875,"end":48.195,"confidence":0.99273574,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.028454473242163655},{"word":"your","start":48.195,"end":48.355,"confidence":0.9994618,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02551473304629326},{"word":"full","start":48.355,"end":48.675,"confidence":0.9997491,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.04619775712490082},{"word":"name","start":48.675,"end":49.175,"confidence":0.9996852,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.034199103713035583},{"word":"thank","start":57.19,"end":57.43,"confidence":0.689504,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1826510727405548},{"word":"you","start":57.43,"end":57.93,"confidence":0.9991144,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16704216599464417},{"word":"bye","start":58.87,"end":59.37,"confidence":0.74409026,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08695026487112045},{"word":"alright","start":60.71,"end":61.11,"confidence":0.97975934,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17858469486236572},{"word":"thank","start":61.11,"end":61.35,"confidence":0.9992354,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4588186740875244},{"word":"you","start":61.35,"end":61.75,"confidence":0.9981564,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4617020189762115},{"word":"nice","start":61.75,"end":61.989998,"confidence":0.99286145,"punctuated_word":"Nice","sentiment":"positive","sentiment_score":0.6540592908859253},{"word":"to","start":61.989998,"end":62.07,"confidence":0.9996538,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6820518970489502},{"word":"have","start":62.07,"end":62.309998,"confidence":0.99985456,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.6673406958580017},{"word":"you","start":62.309998,"end":62.39,"confidence":0.99742776,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6149154901504517},{"word":"on","start":62.39,"end":62.55,"confidence":0.89299303,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.6995500326156616},{"word":"the","start":62.55,"end":62.629997,"confidence":0.99918455,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7102398872375488},{"word":"line","start":62.629997,"end":63.129997,"confidence":0.8233437,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.7077198028564453},{"word":"just","start":63.269997,"end":63.51,"confidence":0.68995756,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.33866041898727417},{"word":"give","start":63.51,"end":63.75,"confidence":0.9949038,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.24859419465065},{"word":"me","start":63.75,"end":63.91,"confidence":0.9677661,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.35051968693733215},{"word":"a","start":63.91,"end":63.989998,"confidence":0.9946354,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.27034878730773926},{"word":"minute","start":63.989998,"end":64.229996,"confidence":0.8211529,"punctuated_word":"minute,","sentiment":"neutral","sentiment_score":0.3300427198410034},{"word":"sir","start":64.229996,"end":64.47,"confidence":0.82316244,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.34608086943626404},{"word":"okay","start":64.47,"end":64.869995,"confidence":0.93513155,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.20143666863441467},{"word":"let","start":64.869995,"end":65.03,"confidence":0.77083236,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.10234542191028596},{"word":"me","start":65.03,"end":65.27,"confidence":0.9996178,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.14450298249721527},{"word":"just","start":65.27,"end":65.509995,"confidence":0.9988294,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12151767313480376},{"word":"pull","start":65.509995,"end":65.75,"confidence":0.99151295,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.13956332206726074},{"word":"up","start":65.75,"end":65.909996,"confidence":0.52344716,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.15201056003570557},{"word":"your","start":65.909996,"end":66.15,"confidence":0.9976548,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.14691808819770813},{"word":"account","start":66.15,"end":66.549995,"confidence":0.9992731,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.15216119587421417},{"word":"here","start":66.549995,"end":67.049995,"confidence":0.9983773,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.17811113595962524},{"word":"one","start":67.35,"end":67.59,"confidence":0.92182827,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.06007318198680878},{"word":"moment","start":67.59,"end":68.09,"confidence":0.8897877,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.04189105331897736},{"word":"thank","start":185.86,"end":186.1,"confidence":0.5563422,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7368124723434448},{"word":"you","start":186.1,"end":186.34001,"confidence":0.99968505,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7557997107505798},{"word":"so","start":186.34001,"end":186.58,"confidence":0.99883646,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7448084950447083},{"word":"much","start":186.58,"end":186.98001,"confidence":0.9999031,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7489061951637268},{"word":"for","start":186.98001,"end":187.14,"confidence":0.99804014,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7136168479919434},{"word":"patiently","start":187.14,"end":187.64,"confidence":0.99996614,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.7308529615402222},{"word":"waiting","start":187.70001,"end":188.02,"confidence":0.9999198,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.854459285736084},{"word":"on","start":188.02,"end":188.18001,"confidence":0.9999161,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.8422176241874695},{"word":"the","start":188.18001,"end":188.26001,"confidence":0.9998005,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.8153426647186279},{"word":"line","start":188.26001,"end":188.66,"confidence":0.99775004,"punctuated_word":"line,","sentiment":"positive","sentiment_score":0.8142760992050171},{"word":"mohammed","start":188.66,"end":189.16,"confidence":0.8066951,"punctuated_word":"Mohammed.","sentiment":"positive","sentiment_score":0.7137317657470703},{"word":"so","start":190.705,"end":191.025,"confidence":0.8356283,"punctuated_word":"So,","sentiment":"positive","sentiment_score":0.3404388129711151},{"word":"yeah","start":191.025,"end":191.525,"confidence":0.9815875,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.27579426765441895},{"word":"i","start":192.065,"end":192.225,"confidence":0.75676614,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2524045407772064},{"word":"could","start":192.225,"end":192.465,"confidence":0.99647254,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.27692994475364685},{"word":"see","start":192.465,"end":192.785,"confidence":0.9997242,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2561907470226288},{"word":"on","start":192.785,"end":192.945,"confidence":0.9967002,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2061886489391327},{"word":"here","start":192.945,"end":193.265,"confidence":0.99799323,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.26979193091392517},{"word":"that","start":193.265,"end":193.765,"confidence":0.62230384,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22247251868247983},{"word":"your","start":194.145,"end":194.545,"confidence":0.9885755,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18651796877384183},{"word":"address","start":194.545,"end":194.945,"confidence":0.9993349,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.185307115316391},{"word":"has","start":194.945,"end":195.185,"confidence":0.9887189,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.22658315300941467},{"word":"been","start":195.185,"end":195.425,"confidence":0.99972445,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2599163353443146},{"word":"updated","start":195.425,"end":195.905,"confidence":0.8358517,"punctuated_word":"updated,","sentiment":"neutral","sentiment_score":0.222837895154953},{"word":"and","start":195.905,"end":196.065,"confidence":0.9996594,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2245171070098877},{"word":"then","start":196.065,"end":196.30501,"confidence":0.9996537,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.23349064588546753},{"word":"it's","start":196.30501,"end":196.80501,"confidence":0.9982358,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2655354142189026},{"word":"scheduled","start":197.345,"end":197.845,"confidence":0.99819934,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.30307385325431824},{"word":"today","start":198.705,"end":199.185,"confidence":0.9968347,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.252676784992218},{"word":"to","start":199.185,"end":199.345,"confidence":0.99968994,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2652577757835388},{"word":"be","start":199.345,"end":199.66501,"confidence":0.9998635,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.26288798451423645},{"word":"transferred","start":199.66501,"end":200.145,"confidence":0.9987437,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":0.28026387095451355},{"word":"to","start":200.145,"end":200.645,"confidence":0.9997937,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23953877389431},{"word":"rinham","start":200.785,"end":201.265,"confidence":0.59141135,"punctuated_word":"Rinham","sentiment":"neutral","sentiment_score":0.16317754983901978},{"word":"network","start":201.265,"end":201.765,"confidence":0.7536149,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.26410984992980957},{"word":"which","start":201.825,"end":202.065,"confidence":0.99987864,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.3037022352218628},{"word":"is","start":202.065,"end":202.30501,"confidence":0.9996314,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.25905388593673706},{"word":"your","start":202.30501,"end":202.705,"confidence":0.9997427,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.22078892588615415},{"word":"address","start":202.705,"end":203.185,"confidence":0.999821,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.1911429464817047},{"word":"enabled","start":203.185,"end":203.685,"confidence":0.9231467,"punctuated_word":"enabled.","sentiment":"neutral","sentiment_score":0.22776737809181213},{"word":"and","start":204.45001,"end":204.69,"confidence":0.99817514,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.15769842267036438},{"word":"i","start":204.69,"end":204.93001,"confidence":0.999713,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.18288353085517883},{"word":"will","start":204.93001,"end":205.25,"confidence":0.99995744,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1550396978855133},{"word":"follow-up","start":205.25,"end":205.75,"confidence":0.9997503,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.18909144401550293},{"word":"this","start":205.81001,"end":206.31001,"confidence":0.99272126,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.21161675453186035},{"word":"directly","start":206.37001,"end":206.87001,"confidence":0.9991092,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.19108082354068756},{"word":"to","start":207.01001,"end":207.33,"confidence":0.9996598,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16808712482452393},{"word":"our","start":207.33,"end":207.73001,"confidence":0.9998727,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.15831585228443146},{"word":"provisioning","start":207.73001,"end":208.23001,"confidence":0.9984324,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.1259268820285797},{"word":"team","start":208.45001,"end":208.95001,"confidence":0.9986551,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.1295095682144165},{"word":"because","start":209.09001,"end":209.49,"confidence":0.6094385,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.15277621150016785},{"word":"they","start":209.49,"end":209.73001,"confidence":0.9997315,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.17998908460140228},{"word":"should","start":209.73001,"end":209.97,"confidence":0.9998802,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.23292012512683868},{"word":"be","start":209.97,"end":210.21,"confidence":0.9992054,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22753605246543884},{"word":"sending","start":210.21,"end":210.69,"confidence":0.99994504,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.22229577600955963},{"word":"you","start":210.69,"end":211.09001,"confidence":0.9848709,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.20869597792625427},{"word":"like","start":211.09001,"end":211.57,"confidence":0.99818385,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.2212719768285751},{"word":"the","start":211.57,"end":211.81001,"confidence":0.99938464,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26630353927612305},{"word":"new","start":211.81001,"end":212.05,"confidence":0.9994648,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.2232360541820526},{"word":"credentials","start":212.05,"end":212.55,"confidence":0.9973482,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.15755599737167358},{"word":"for","start":213.89,"end":214.13,"confidence":0.98977685,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1885368674993515},{"word":"you","start":214.13,"end":214.29001,"confidence":0.99993944,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19381311535835263},{"word":"to","start":214.29001,"end":214.45001,"confidence":0.9996929,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18938414752483368},{"word":"be","start":214.45001,"end":214.61,"confidence":0.99961096,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18611714243888855},{"word":"able","start":214.61,"end":215.01001,"confidence":0.9998951,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.1790297031402588},{"word":"to","start":215.01001,"end":215.25,"confidence":0.9997092,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2076333612203598},{"word":"get","start":215.25,"end":215.49,"confidence":0.9999125,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.22133567929267883},{"word":"connected","start":215.49,"end":215.99,"confidence":0.9997342,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.2261785864830017},{"word":"using","start":216.37001,"end":216.77,"confidence":0.99910766,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.21230901777744293},{"word":"the","start":216.77,"end":216.93001,"confidence":0.99473935,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1723395735025406},{"word":"same","start":216.93001,"end":217.25,"confidence":0.96291494,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.15586617588996887},{"word":"router","start":217.25,"end":217.75,"confidence":0.99981135,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.13944394886493683},{"word":"because","start":218.155,"end":218.47499,"confidence":0.98810405,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.14813315868377686},{"word":"we","start":218.47499,"end":218.795,"confidence":0.9998647,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1184314414858818},{"word":"changed","start":218.795,"end":219.11499,"confidence":0.8267926,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.09931623935699464},{"word":"a","start":219.11499,"end":219.275,"confidence":0.9816388,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.061332643032073975},{"word":"network","start":219.275,"end":219.775,"confidence":0.988623,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.06220794469118118},{"word":"your","start":220.155,"end":220.47499,"confidence":0.99782676,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.05641332268714905},{"word":"previous","start":220.47499,"end":220.955,"confidence":0.9998117,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":0.05295208469033241},{"word":"address","start":220.955,"end":221.435,"confidence":0.9998424,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.04426727443933487},{"word":"is","start":221.435,"end":221.75499,"confidence":0.99856395,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04089774191379547},{"word":"supa","start":221.75499,"end":222.155,"confidence":0.9061886,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":0.04577329382300377},{"word":"network","start":222.155,"end":222.655,"confidence":0.6595646,"punctuated_word":"Network,","sentiment":"neutral","sentiment_score":0.05502484738826752},{"word":"and","start":223.03499,"end":223.19499,"confidence":0.9991903,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04969591647386551},{"word":"then","start":223.19499,"end":223.69499,"confidence":0.9997812,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06294752657413483},{"word":"you","start":223.915,"end":224.235,"confidence":0.6050713,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08154658228158951},{"word":"move","start":224.235,"end":224.555,"confidence":0.6589606,"punctuated_word":"move","sentiment":"neutral","sentiment_score":0.07177983969449997},{"word":"into","start":224.555,"end":225.03499,"confidence":0.9776332,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.06373216211795807},{"word":"this","start":225.03499,"end":225.515,"confidence":0.990391,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07828069478273392},{"word":"camillera","start":225.515,"end":226.015,"confidence":0.6634645,"punctuated_word":"Camillera","sentiment":"neutral","sentiment_score":0.0469132587313652},{"word":"way","start":226.315,"end":226.635,"confidence":0.8627707,"punctuated_word":"Way,","sentiment":"neutral","sentiment_score":0.0761064738035202},{"word":"which","start":226.635,"end":226.875,"confidence":0.9998091,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.08974334597587585},{"word":"is","start":226.875,"end":227.19499,"confidence":0.99844617,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08413157612085342},{"word":"elin","start":227.19499,"end":227.515,"confidence":0.55453825,"punctuated_word":"Elin","sentiment":"neutral","sentiment_score":0.05983535945415497},{"word":"hamm","start":227.515,"end":228.015,"confidence":0.81349695,"punctuated_word":"Hamm.","sentiment":"neutral","sentiment_score":0.09835244715213776},{"word":"so","start":228.315,"end":228.635,"confidence":0.99921024,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.16810058057308197},{"word":"you","start":228.635,"end":228.875,"confidence":0.9995073,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.209422767162323},{"word":"should","start":228.875,"end":229.03499,"confidence":0.99995756,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2722075581550598},{"word":"be","start":229.03499,"end":229.355,"confidence":0.99941814,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22903041541576383},{"word":"receiving","start":229.355,"end":229.855,"confidence":0.99994504,"punctuated_word":"receiving","sentiment":"neutral","sentiment_score":0.2351262867450714},{"word":"the","start":229.995,"end":230.47499,"confidence":0.99985826,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20946799218654633},{"word":"credentials","start":230.47499,"end":230.97499,"confidence":0.9952495,"punctuated_word":"credentials,","sentiment":"neutral","sentiment_score":0.20400670170783997},{"word":"the","start":231.19499,"end":231.355,"confidence":0.99979323,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28188300132751465},{"word":"username","start":231.355,"end":231.855,"confidence":0.9968933,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.17390507459640503},{"word":"and","start":231.915,"end":232.155,"confidence":0.8382628,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.18870113790035248},{"word":"password","start":232.155,"end":232.655,"confidence":0.9997688,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.18775326013565063},{"word":"for","start":233.24,"end":233.40001,"confidence":0.9999708,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2249728292226791},{"word":"you","start":233.40001,"end":233.52,"confidence":0.9999397,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2012135088443756},{"word":"to","start":233.52,"end":233.64,"confidence":0.99976045,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18526363372802737},{"word":"get","start":233.64,"end":234.12001,"confidence":0.99994874,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1758805811405182},{"word":"connected","start":234.12001,"end":234.62001,"confidence":0.9995964,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.21089844405651093},{"word":"to","start":234.76001,"end":234.92,"confidence":0.9961946,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.24055959284305573},{"word":"your","start":234.92,"end":235.40001,"confidence":0.99985003,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1738075315952301},{"word":"new","start":235.40001,"end":235.72,"confidence":0.9985196,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1705232560634613},{"word":"network","start":235.72,"end":236.22,"confidence":0.9239875,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.14550518989562988},{"word":"and","start":236.68001,"end":237.0,"confidence":0.85260475,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.08068235218524933},{"word":"no","start":237.24,"end":237.48001,"confidence":0.99965227,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.09553562104701996},{"word":"worries","start":237.48001,"end":237.8,"confidence":0.8415182,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.11302582919597626},{"word":"i","start":237.8,"end":237.96,"confidence":0.99994445,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11450479924678802},{"word":"will","start":237.96,"end":238.28,"confidence":0.99997437,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09766653180122375},{"word":"follow-up","start":238.28,"end":238.78,"confidence":0.9997509,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.101021908223629},{"word":"this","start":238.84,"end":239.16,"confidence":0.99565965,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.10796275734901428},{"word":"after","start":239.40001,"end":239.72,"confidence":0.9993231,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.1000528484582901},{"word":"this","start":239.72,"end":239.96,"confidence":0.9999434,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.10630342364311218},{"word":"call","start":239.96,"end":240.28,"confidence":0.9906547,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.09770543873310088},{"word":"i","start":240.28,"end":240.36,"confidence":0.99989474,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1061602458357811},{"word":"will","start":240.36,"end":240.6,"confidence":0.99988866,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07615507394075394},{"word":"follow-up","start":240.6,"end":241.08,"confidence":0.9998372,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.0791812539100647},{"word":"to","start":241.08,"end":241.32,"confidence":0.99386275,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10166429728269576},{"word":"our","start":241.32,"end":241.72,"confidence":0.99989974,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0948127806186676},{"word":"provisioning","start":241.72,"end":242.22,"confidence":0.99967015,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.07909122854471207},{"word":"team","start":242.36,"end":242.86,"confidence":0.89044344,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.08580656349658966},{"word":"in","start":243.0,"end":243.16,"confidence":0.9897376,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.12386395782232285},{"word":"that","start":243.16,"end":243.40001,"confidence":0.99881905,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.31747713685035706},{"word":"way","start":243.40001,"end":243.72,"confidence":0.9808296,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.12079465389251708},{"word":"they","start":243.72,"end":243.88,"confidence":0.99873525,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.13349980115890503},{"word":"could","start":243.88,"end":244.12001,"confidence":0.9996549,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.19637520611286163},{"word":"prioritize","start":244.12001,"end":244.62001,"confidence":0.9990299,"punctuated_word":"prioritize","sentiment":"neutral","sentiment_score":0.1213657557964325},{"word":"and","start":245.565,"end":245.72499,"confidence":0.9998852,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10977277904748917},{"word":"then","start":245.72499,"end":246.045,"confidence":0.9995484,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1416682004928589},{"word":"send","start":246.045,"end":246.285,"confidence":0.9996954,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.15301966667175293},{"word":"you","start":246.285,"end":246.525,"confidence":0.99992204,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1467875838279724},{"word":"the","start":246.525,"end":247.025,"confidence":0.9998628,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1808861494064331},{"word":"credential","start":247.405,"end":247.905,"confidence":0.993048,"punctuated_word":"credential","sentiment":"neutral","sentiment_score":0.10547415912151337},{"word":"sms","start":248.045,"end":248.545,"confidence":0.9982132,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":0.11159422993659972},{"word":"okay","start":248.605,"end":249.105,"confidence":0.9978602,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.11372698843479156},{"word":"you're","start":250.925,"end":251.325,"confidence":0.92627436,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2817930579185486},{"word":"welcome","start":251.325,"end":251.805,"confidence":0.9973254,"punctuated_word":"welcome,","sentiment":"neutral","sentiment_score":0.32723885774612427},{"word":"mohammed","start":251.805,"end":252.305,"confidence":0.7799932,"punctuated_word":"Mohammed.","sentiment":"neutral","sentiment_score":0.2573125958442688},{"word":"and","start":252.685,"end":253.165,"confidence":0.9988323,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.15692618489265442},{"word":"the","start":253.165,"end":253.325,"confidence":0.72514224,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1306653767824173},{"word":"same","start":253.325,"end":253.565,"confidence":0.99929345,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.15196341276168823},{"word":"number","start":253.565,"end":254.045,"confidence":0.9999547,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.13111434876918793},{"word":"and","start":254.045,"end":254.36499,"confidence":0.9898985,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12624385952949524},{"word":"everything","start":254.36499,"end":254.845,"confidence":0.9653174,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.13180001080036163},{"word":"right","start":254.845,"end":255.325,"confidence":0.9995358,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.10146389901638032},{"word":"and","start":255.325,"end":255.565,"confidence":0.99558675,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08851797133684158},{"word":"address","start":255.565,"end":255.965,"confidence":0.9756413,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.06829056143760681},{"word":"has","start":255.965,"end":256.125,"confidence":0.98911977,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.11830364912748335},{"word":"been","start":256.125,"end":256.365,"confidence":0.9979784,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.1391396522521973},{"word":"updated","start":256.365,"end":256.845,"confidence":0.99854195,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.13701970875263214},{"word":"as","start":256.845,"end":257.085,"confidence":0.96588457,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.14734819531440735},{"word":"well","start":257.085,"end":257.485,"confidence":0.9812994,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.15497919917106628},{"word":"okay","start":257.485,"end":257.985,"confidence":0.9829,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16563314199447632},{"word":"we'll","start":258.41693,"end":258.65695,"confidence":0.9899696,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.20722433924674988},{"word":"get","start":258.65695,"end":259.05695,"confidence":0.9999201,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.3834563195705414},{"word":"back","start":259.05695,"end":259.21695,"confidence":0.9998965,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.2676892876625061},{"word":"to","start":259.21695,"end":259.37695,"confidence":0.9995852,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.28362002968788147},{"word":"you","start":259.37695,"end":259.53693,"confidence":0.999877,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.33162662386894226},{"word":"and","start":259.53693,"end":259.85693,"confidence":0.97840196,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.28218555450439453},{"word":"update","start":259.85693,"end":260.09695,"confidence":0.9995689,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.22918495535850525},{"word":"you","start":260.09695,"end":260.25693,"confidence":0.9978161,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2748866379261017},{"word":"as","start":260.25693,"end":260.41693,"confidence":0.99464357,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.24601764976978305},{"word":"soon","start":260.41693,"end":260.65695,"confidence":0.9998443,"punctuated_word":"soon","sentiment":"positive","sentiment_score":0.34436747431755066},{"word":"as","start":260.65695,"end":260.73694,"confidence":0.9988065,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.28537148237228394},{"word":"possible","start":260.73694,"end":261.23694,"confidence":0.99969757,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.30170732736587524},{"word":"alright","start":262.97693,"end":263.47693,"confidence":0.933416,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.38993173837661743},{"word":"thank","start":263.69693,"end":264.01694,"confidence":0.9829731,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4431515038013458},{"word":"you","start":264.01694,"end":264.33694,"confidence":0.99949765,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20162439346313477},{"word":"have","start":264.33694,"end":264.57693,"confidence":0.99895215,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.673881471157074},{"word":"a","start":264.57693,"end":264.65695,"confidence":0.99975544,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6810516119003296},{"word":"good","start":264.65695,"end":264.89694,"confidence":0.9998677,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.7181130647659302},{"word":"one","start":264.89694,"end":265.21695,"confidence":0.9997565,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5515690445899963},{"word":"bye","start":265.21695,"end":265.45694,"confidence":0.9997503,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1615888923406601},{"word":"bye","start":265.45694,"end":265.95694,"confidence":0.9987395,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.1020866557955742}],"paragraphs":{"transcript":"\nThank you so much for calling your Total account. How may I help you today? Okay. I understand. Thank you so much for giving us a call.\n\nLet me just go ahead and pull out your account. In that way, I could check which department could help you out. Okay? What is your phone number and your full name? Thank you.\n\nBye. Alright. Thank you. Nice to have you on the line. Just give me a minute, sir.\n\nOkay? Let me just pull up your account here. One moment. Thank you so much for patiently waiting on the line, Mohammed. So, yeah, I could see on here that your address has been updated, and then it's scheduled today to be transferred to Rinham Network, which is your address enabled.\n\nAnd I will follow-up this directly to our provisioning team because they should be sending you, like, the new credentials for you to be able to get connected using the same router because we changed a network. Your previous address is Supa Network, and then you move into this Camillera Way, which is Elin Hamm. So you should be receiving the credentials, the username and password for you to get connected to your new network. And, no worries. I will follow-up this after this call, I will follow-up to our provisioning team.\n\nIn that way, they could prioritize and then send you the credential SMS. Okay? You're welcome, Mohammed. And the same number and everything. Right?\n\nAnd address has been updated as well. Okay. We'll get back to you and update you as soon as possible. Alright. Thank you.\n\nHave a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your Total account.","start":0.96,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6871533393859863},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.5615028937657675},{"text":"Okay.","start":35.06,"end":35.46,"sentiment":"neutral","sentiment_score":0.02762765996158123},{"text":"I understand.","start":35.46,"end":36.12,"sentiment":"neutral","sentiment_score":0.062372345477342606},{"text":"Thank you so much for giving us a call.","start":36.34,"end":38.5,"sentiment":"positive","sentiment_score":0.533491912815306}],"sentiment":"positive","sentiment_score":0.5373035919749074,"num_words":27,"start":0.96,"end":38.5},{"sentences":[{"text":"Let me just go ahead and pull out your account.","start":38.5,"end":40.82,"sentiment":"positive","sentiment_score":0.3380045652389526},{"text":"In that way, I could check which department could help you out.","start":40.82,"end":45.955,"sentiment":"neutral","sentiment_score":0.3081436778108279},{"text":"Okay?","start":45.955,"end":46.435,"sentiment":"neutral","sentiment_score":0.17364133894443512},{"text":"What is your phone number and your full name?","start":46.435,"end":49.175,"sentiment":"neutral","sentiment_score":0.034551129365960755},{"text":"Thank you.","start":57.19,"end":57.93,"sentiment":"neutral","sentiment_score":0.1748466193675995}],"sentiment":"neutral","sentiment_score":0.23270778023802183,"num_words":34,"start":38.5,"end":57.93},{"sentences":[{"text":"Bye.","start":58.87,"end":59.37,"sentiment":"neutral","sentiment_score":0.08695026487112045},{"text":"Alright.","start":60.71,"end":61.11,"sentiment":"neutral","sentiment_score":0.17858469486236572},{"text":"Thank you.","start":61.11,"end":61.75,"sentiment":"positive","sentiment_score":0.460260346531868},{"text":"Nice to have you on the line.","start":61.75,"end":63.129997,"sentiment":"positive","sentiment_score":0.6765538709504264},{"text":"Just give me a minute, sir.","start":63.269997,"end":64.47,"sentiment":"neutral","sentiment_score":0.3140411128600438}],"sentiment":"positive","sentiment_score":0.4591870250947335,"num_words":17,"start":58.87,"end":64.47},{"sentences":[{"text":"Okay?","start":64.47,"end":64.869995,"sentiment":"neutral","sentiment_score":0.20143666863441467},{"text":"Let me just pull up your account here.","start":64.869995,"end":67.049995,"sentiment":"neutral","sentiment_score":0.14214129745960236},{"text":"One moment.","start":67.35,"end":68.09,"sentiment":"neutral","sentiment_score":0.050982117652893066},{"text":"Thank you so much for patiently waiting on the line, Mohammed.","start":185.86,"end":189.16,"sentiment":"positive","sentiment_score":0.7700749202208086},{"text":"So, yeah, I could see on here that your address has been updated, and then it's scheduled today to be transferred to Rinham Network, which is your address enabled.","start":190.705,"end":203.685,"sentiment":"neutral","sentiment_score":0.24615030555889525}],"sentiment":"positive","sentiment_score":0.3343081228873309,"num_words":51,"start":64.47,"end":203.685},{"sentences":[{"text":"And I will follow-up this directly to our provisioning team because they should be sending you, like, the new credentials for you to be able to get connected using the same router because we changed a network.","start":204.45001,"end":219.775,"sentiment":"neutral","sentiment_score":0.17630377411842346},{"text":"Your previous address is Supa Network, and then you move into this Camillera Way, which is Elin Hamm.","start":220.155,"end":228.015,"sentiment":"neutral","sentiment_score":0.0643552082280318},{"text":"So you should be receiving the credentials, the username and password for you to get connected to your new network.","start":228.315,"end":236.22,"sentiment":"neutral","sentiment_score":0.20441146716475486},{"text":"And, no worries.","start":236.68001,"end":237.8,"sentiment":"neutral","sentiment_score":0.09641460080941518},{"text":"I will follow-up this after this call, I will follow-up to our provisioning team.","start":237.8,"end":242.86,"sentiment":"neutral","sentiment_score":0.09629208222031593}],"sentiment":"neutral","sentiment_score":0.14573038790536963,"num_words":92,"start":204.45001,"end":242.86},{"sentences":[{"text":"In that way, they could prioritize and then send you the credential SMS.","start":243.0,"end":248.545,"sentiment":"neutral","sentiment_score":0.15096763693369353},{"text":"Okay?","start":248.605,"end":249.105,"sentiment":"neutral","sentiment_score":0.11372698843479156},{"text":"You're welcome, Mohammed.","start":250.925,"end":252.305,"sentiment":"neutral","sentiment_score":0.2887815038363139},{"text":"And the same number and everything.","start":252.685,"end":254.845,"sentiment":"neutral","sentiment_score":0.13811886558930078},{"text":"Right?","start":254.845,"end":255.325,"sentiment":"neutral","sentiment_score":0.10146389901638032}],"sentiment":"neutral","sentiment_score":0.16136782802641392,"num_words":24,"start":243.0,"end":255.325},{"sentences":[{"text":"And address has been updated as well.","start":255.325,"end":257.485,"sentiment":"neutral","sentiment_score":0.12194270534174782},{"text":"Okay.","start":257.485,"end":257.985,"sentiment":"neutral","sentiment_score":0.16563314199447632},{"text":"We'll get back to you and update you as soon as possible.","start":258.41693,"end":261.23694,"sentiment":"neutral","sentiment_score":0.2864448068042596},{"text":"Alright.","start":262.97693,"end":263.47693,"sentiment":"positive","sentiment_score":0.38993173837661743},{"text":"Thank you.","start":263.69693,"end":264.33694,"sentiment":"neutral","sentiment_score":0.3223879486322403}],"sentiment":"neutral","sentiment_score":0.23875119115995325,"num_words":23,"start":255.325,"end":264.33694},{"sentences":[{"text":"Have a good one.","start":264.33694,"end":265.21695,"sentiment":"positive","sentiment_score":0.6561537981033325},{"text":"Bye bye.","start":265.21695,"end":265.95694,"sentiment":"neutral","sentiment_score":0.029751118272542947}],"sentiment":"positive","sentiment_score":0.44735290482640266,"num_words":6,"start":264.33694,"end":265.95694}]}}]},{"alternatives":[{"transcript":"Hey. How are you doing? My name is Mohammed. I recently changed addresses, and I already spoke to the Airtel team about my relocation to another address. And I basically used the same router you guys provided me, and I connected to whatever I need to. But for some reason, it says no Internet connection. Like, it the router's on and stuff, but it just says no Internet connection. My question is because I put it in the wide area network section, or is it a moment to put it somewhere else connected cable? Yep. Sure. 0415907417. My name is Mohammed Safa, m o h a m a d f a f a. Okay. Thank you. Awesome. Thank you so much. Appreciate it, miss. Yep. Thank you. Awesome. Thank you so much. Appreciate it. Bye. Bye bye.","confidence":0.98528117,"words":[{"word":"hey","start":5.12,"end":5.3599997,"confidence":0.9915174,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.17271655797958374},{"word":"how","start":5.3599997,"end":5.4399996,"confidence":0.99772996,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1695045828819275},{"word":"are","start":5.4399996,"end":5.52,"confidence":0.629536,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.13040217757225037},{"word":"you","start":5.52,"end":5.68,"confidence":0.9992537,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13629451394081116},{"word":"doing","start":5.68,"end":6.08,"confidence":0.9959956,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.13212727010250092},{"word":"my","start":6.08,"end":6.24,"confidence":0.81244767,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.011836925521492958},{"word":"name","start":6.24,"end":6.48,"confidence":0.9990558,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.027980202808976173},{"word":"is","start":6.48,"end":6.64,"confidence":0.9598026,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.027561603114008904},{"word":"mohammed","start":6.64,"end":7.14,"confidence":0.90491605,"punctuated_word":"Mohammed.","sentiment":"neutral","sentiment_score":0.014833291992545128},{"word":"i","start":7.2,"end":7.44,"confidence":0.9996338,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.037114206701517105},{"word":"recently","start":7.44,"end":7.94,"confidence":0.98528117,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":-0.010516420006752014},{"word":"changed","start":8.08,"end":8.48,"confidence":0.9986222,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.018643181771039963},{"word":"addresses","start":8.48,"end":8.96,"confidence":0.8414602,"punctuated_word":"addresses,","sentiment":"neutral","sentiment_score":-0.007831350900232792},{"word":"and","start":8.96,"end":9.2,"confidence":0.99844056,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012195929884910583},{"word":"i","start":9.2,"end":9.28,"confidence":0.9799096,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03257841616868973},{"word":"already","start":9.28,"end":9.599999,"confidence":0.9920522,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.008552111685276031},{"word":"spoke","start":9.599999,"end":9.84,"confidence":0.9994147,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.01799110695719719},{"word":"to","start":9.84,"end":10.0,"confidence":0.9983943,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009614463895559313},{"word":"the","start":10.0,"end":10.16,"confidence":0.9798528,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02490067481994629},{"word":"airtel","start":10.16,"end":10.559999,"confidence":0.9977072,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.019963759928941727},{"word":"team","start":10.559999,"end":11.04,"confidence":0.995291,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.013826459646224976},{"word":"about","start":11.04,"end":11.36,"confidence":0.9988751,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.031051266938447952},{"word":"my","start":11.36,"end":11.86,"confidence":0.99979275,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.034791480749845505},{"word":"relocation","start":12.0,"end":12.5,"confidence":0.9898112,"punctuated_word":"relocation","sentiment":"neutral","sentiment_score":0.021987151354551315},{"word":"to","start":12.559999,"end":12.639999,"confidence":0.9933863,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01224171370267868},{"word":"another","start":12.639999,"end":13.04,"confidence":0.9958977,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.02318758144974709},{"word":"address","start":13.04,"end":13.54,"confidence":0.96573436,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.01699094846844673},{"word":"and","start":13.679999,"end":14.179999,"confidence":0.997115,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.039998263120651245},{"word":"i","start":15.035001,"end":15.195001,"confidence":0.9980123,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08340471237897873},{"word":"basically","start":15.195001,"end":15.695001,"confidence":0.9653145,"punctuated_word":"basically","sentiment":"neutral","sentiment_score":-0.05308100581169128},{"word":"used","start":15.755,"end":16.075,"confidence":0.6373208,"punctuated_word":"used","sentiment":"neutral","sentiment_score":-0.05207008868455887},{"word":"the","start":16.075,"end":16.235,"confidence":0.999718,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06202820688486099},{"word":"same","start":16.235,"end":16.475,"confidence":0.9997733,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.057542238384485245},{"word":"router","start":16.475,"end":16.795,"confidence":0.9967282,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.04528168961405754},{"word":"you","start":16.795,"end":16.955,"confidence":0.99525416,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04855499044060707},{"word":"guys","start":16.955,"end":17.115,"confidence":0.99962926,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.024535425007343292},{"word":"provided","start":17.115,"end":17.515,"confidence":0.99886227,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":0.03310439735651016},{"word":"me","start":17.515,"end":18.015,"confidence":0.89249927,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.0026688668876886368},{"word":"and","start":18.155,"end":18.475,"confidence":0.99948657,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007839195430278778},{"word":"i","start":18.475,"end":18.955,"confidence":0.99941194,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016025178134441376},{"word":"connected","start":18.955,"end":19.455,"confidence":0.8894376,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.01245158538222313},{"word":"to","start":19.755001,"end":19.915,"confidence":0.9826706,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013393130153417587},{"word":"whatever","start":19.915,"end":20.235,"confidence":0.974288,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.030606236308813095},{"word":"i","start":20.235,"end":20.315,"confidence":0.96766436,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025617890059947968},{"word":"need","start":20.315,"end":20.475,"confidence":0.98713815,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.008105717599391937},{"word":"to","start":20.475,"end":20.955,"confidence":0.965065,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.017544932663440704},{"word":"but","start":20.955,"end":21.275,"confidence":0.9992893,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11484409868717194},{"word":"for","start":21.275,"end":21.435001,"confidence":0.95998234,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17506669461727142},{"word":"some","start":21.435001,"end":21.675,"confidence":0.9998449,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.17485438287258148},{"word":"reason","start":21.675,"end":22.175,"confidence":0.9777837,"punctuated_word":"reason,","sentiment":"neutral","sentiment_score":-0.22755786776542664},{"word":"it","start":22.235,"end":22.395,"confidence":0.9997017,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.324903666973114},{"word":"says","start":22.395,"end":22.875,"confidence":0.9881423,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.3184497356414795},{"word":"no","start":22.875,"end":23.195,"confidence":0.9783238,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3573758006095886},{"word":"internet","start":23.195,"end":23.675,"confidence":0.91825336,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.3116995096206665},{"word":"connection","start":23.675,"end":24.175,"confidence":0.97834563,"punctuated_word":"connection.","sentiment":"negative","sentiment_score":-0.3775770664215088},{"word":"like","start":24.235,"end":24.475,"confidence":0.95823693,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.24249392747879028},{"word":"it","start":24.475,"end":24.635,"confidence":0.9533988,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2565719485282898},{"word":"the","start":24.795,"end":24.955,"confidence":0.99855727,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2169269323348999},{"word":"router's","start":24.955,"end":25.275002,"confidence":0.76961577,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.15226814150810242},{"word":"on","start":25.275002,"end":25.435001,"confidence":0.993803,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.15761438012123108},{"word":"and","start":25.435001,"end":25.595001,"confidence":0.38861328,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17056214809417725},{"word":"stuff","start":25.595001,"end":25.755001,"confidence":0.5010754,"punctuated_word":"stuff,","sentiment":"neutral","sentiment_score":-0.16911104321479797},{"word":"but","start":25.755001,"end":25.915,"confidence":0.8311302,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12129835784435272},{"word":"it","start":25.915,"end":25.994999,"confidence":0.70807177,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2512527108192444},{"word":"just","start":25.994999,"end":26.154999,"confidence":0.97426695,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2475343346595764},{"word":"says","start":26.154999,"end":26.395,"confidence":0.9884707,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.23851647973060608},{"word":"no","start":26.395,"end":26.555,"confidence":0.99393845,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2820731997489929},{"word":"internet","start":26.555,"end":26.875,"confidence":0.97005826,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.20500080287456512},{"word":"connection","start":26.875,"end":27.375,"confidence":0.99788666,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.2921932339668274},{"word":"my","start":27.869999,"end":28.029999,"confidence":0.95981735,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.14854833483695984},{"word":"question","start":28.029999,"end":28.269999,"confidence":0.99922407,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.13550448417663574},{"word":"is","start":28.269999,"end":28.509998,"confidence":0.4610077,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1351081132888794},{"word":"because","start":28.509998,"end":28.75,"confidence":0.4700534,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13553403317928314},{"word":"i","start":28.75,"end":28.83,"confidence":0.996552,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1190277859568596},{"word":"put","start":28.83,"end":29.07,"confidence":0.7531697,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.11645232141017914},{"word":"it","start":29.07,"end":29.15,"confidence":0.95779806,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10127834230661392},{"word":"in","start":29.15,"end":29.39,"confidence":0.99732935,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12915149331092834},{"word":"the","start":29.39,"end":29.63,"confidence":0.9981377,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10117827355861664},{"word":"wide","start":29.63,"end":30.029999,"confidence":0.8868265,"punctuated_word":"wide","sentiment":"neutral","sentiment_score":-0.0790371298789978},{"word":"area","start":30.029999,"end":30.429998,"confidence":0.99980694,"punctuated_word":"area","sentiment":"neutral","sentiment_score":-0.07078046351671219},{"word":"network","start":30.429998,"end":30.929998,"confidence":0.9994355,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.05998627841472626},{"word":"section","start":31.23,"end":31.55,"confidence":0.82098705,"punctuated_word":"section,","sentiment":"neutral","sentiment_score":-0.0916081964969635},{"word":"or","start":31.55,"end":31.71,"confidence":0.9855773,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12423160672187804},{"word":"is","start":31.71,"end":31.789999,"confidence":0.61254746,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10519804805517197},{"word":"it","start":31.789999,"end":31.829998,"confidence":0.6125358,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10908365249633788},{"word":"a","start":31.829998,"end":31.869999,"confidence":0.45420334,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12243305146694183},{"word":"moment","start":31.869999,"end":32.19,"confidence":0.95971614,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.09934818744659424},{"word":"to","start":32.19,"end":32.27,"confidence":0.99029094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11873693764209747},{"word":"put","start":32.27,"end":32.43,"confidence":0.9992899,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.12202759087085724},{"word":"it","start":32.43,"end":32.51,"confidence":0.98158723,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11097700148820876},{"word":"somewhere","start":32.51,"end":32.75,"confidence":0.99346185,"punctuated_word":"somewhere","sentiment":"neutral","sentiment_score":-0.12243913859128952},{"word":"else","start":32.75,"end":32.91,"confidence":0.7592035,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.10817988961935043},{"word":"connected","start":32.91,"end":33.23,"confidence":0.58705837,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.07226074486970901},{"word":"cable","start":33.23,"end":33.73,"confidence":0.8994127,"punctuated_word":"cable?","sentiment":"neutral","sentiment_score":-0.09675045311450958},{"word":"yep","start":46.235,"end":46.735,"confidence":0.8751071,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06762214750051498},{"word":"sure","start":50.074997,"end":50.555,"confidence":0.73020935,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.023996390402317047},{"word":"0415907417","start":50.555,"end":54.495,"confidence":0.983168,"punctuated_word":"0415907417.","sentiment":"neutral","sentiment_score":0.019668083637952805},{"word":"my","start":54.86,"end":55.02,"confidence":0.8198005,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.01354247611016035},{"word":"name","start":55.02,"end":55.18,"confidence":0.99928683,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.01932166889309883},{"word":"is","start":55.18,"end":55.34,"confidence":0.97976375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02856070920825005},{"word":"mohammed","start":55.34,"end":55.84,"confidence":0.46165437,"punctuated_word":"Mohammed","sentiment":"neutral","sentiment_score":0.03522888943552971},{"word":"safa","start":55.98,"end":56.48,"confidence":0.773191,"punctuated_word":"Safa,","sentiment":"neutral","sentiment_score":0.02968763932585716},{"word":"m","start":56.86,"end":57.18,"confidence":0.99573094,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.02501031756401062},{"word":"o","start":57.18,"end":57.42,"confidence":0.9964896,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.030487533658742905},{"word":"h","start":57.42,"end":57.92,"confidence":0.9893317,"punctuated_word":"h","sentiment":"neutral","sentiment_score":0.18822962045669556},{"word":"a","start":58.059998,"end":58.379997,"confidence":0.6000985,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08017176389694214},{"word":"m","start":58.379997,"end":58.539997,"confidence":0.8397165,"punctuated_word":"m","sentiment":"neutral","sentiment_score":0.08600291609764099},{"word":"a","start":58.539997,"end":58.78,"confidence":0.9288636,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08181428909301758},{"word":"d","start":58.78,"end":59.26,"confidence":0.51974285,"punctuated_word":"d","sentiment":"neutral","sentiment_score":0.0817539244890213},{"word":"f","start":59.26,"end":59.42,"confidence":0.6698784,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.033501096069812775},{"word":"a","start":59.42,"end":59.579998,"confidence":0.97473496,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03662017732858658},{"word":"f","start":59.579998,"end":59.66,"confidence":0.8928274,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.04337068647146225},{"word":"a","start":59.66,"end":60.16,"confidence":0.95807886,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":0.036774735897779465},{"word":"okay","start":66.7,"end":67.2,"confidence":0.7615688,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09711097180843352},{"word":"thank","start":243.09999,"end":243.34,"confidence":0.60772026,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3722668588161469},{"word":"you","start":243.34,"end":243.84,"confidence":0.99349844,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2862841784954071},{"word":"awesome","start":249.18,"end":249.68,"confidence":0.7747552,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.5201553106307983},{"word":"thank","start":249.73999,"end":249.9,"confidence":0.99809283,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.556553840637207},{"word":"you","start":249.9,"end":250.06,"confidence":0.99968326,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5494439005851746},{"word":"so","start":250.06,"end":250.22,"confidence":0.9989334,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5285264253616333},{"word":"much","start":250.22,"end":250.45999,"confidence":0.9969896,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5570254325866699},{"word":"appreciate","start":250.45999,"end":250.94,"confidence":0.9856057,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.3744544684886933},{"word":"it","start":250.94,"end":251.01999,"confidence":0.9720025,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.2556520104408264},{"word":"miss","start":251.01999,"end":251.51999,"confidence":0.9966488,"punctuated_word":"miss.","sentiment":"neutral","sentiment_score":0.21750152111053467},{"word":"yep","start":255.81999,"end":256.32,"confidence":0.81604886,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09567731618881226},{"word":"thank","start":258.62695,"end":258.86694,"confidence":0.9836858,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3297262191772461},{"word":"you","start":258.86694,"end":259.36694,"confidence":0.99493676,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3290104866027832},{"word":"awesome","start":261.90695,"end":262.30695,"confidence":0.9612989,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.6214766502380371},{"word":"thank","start":262.30695,"end":262.46695,"confidence":0.985145,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6445995569229126},{"word":"you","start":262.46695,"end":262.62695,"confidence":0.9993057,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6285432577133179},{"word":"so","start":262.62695,"end":262.78696,"confidence":0.9983197,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6422915458679199},{"word":"much","start":262.78696,"end":263.10696,"confidence":0.9986352,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6038353443145752},{"word":"appreciate","start":263.10696,"end":263.58694,"confidence":0.97351223,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.5710446238517761},{"word":"it","start":263.58694,"end":263.90695,"confidence":0.99622804,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.4736117422580719},{"word":"bye","start":263.90695,"end":264.40695,"confidence":0.7766511,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4112795293331146},{"word":"bye","start":264.70694,"end":265.02695,"confidence":0.47817987,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.596694827079773},{"word":"bye","start":265.02695,"end":265.52695,"confidence":0.95862687,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.25754326581954956}],"paragraphs":{"transcript":"\nHey. How are you doing? My name is Mohammed. I recently changed addresses, and I already spoke to the Airtel team about my relocation to another address. And I basically used the same router you guys provided me, and I connected to whatever I need to.\n\nBut for some reason, it says no Internet connection. Like, it the router's on and stuff, but it just says no Internet connection. My question is because I put it in the wide area network section, or is it a moment to put it somewhere else connected cable? Yep. Sure.\n\n0415907417. My name is Mohammed Safa, m o h a m a d f a f a. Okay. Thank you. Awesome.\n\nThank you so much. Appreciate it, miss. Yep. Thank you. Awesome.\n\nThank you so much. Appreciate it. Bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.17271655797958374},{"text":"How are you doing?","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.14208213612437248},{"text":"My name is Mohammed.","start":6.08,"end":7.14,"sentiment":"neutral","sentiment_score":0.02055300585925579},{"text":"I recently changed addresses, and I already spoke to the Airtel team about my relocation to another address.","start":7.2,"end":13.54,"sentiment":"neutral","sentiment_score":0.008528087650322251},{"text":"And I basically used the same router you guys provided me, and I connected to whatever I need to.","start":13.679999,"end":20.955,"sentiment":"neutral","sentiment_score":-0.022827733013974994}],"sentiment":"neutral","sentiment_score":0.01180512557292114,"num_words":46,"start":5.12,"end":20.955},{"sentences":[{"text":"But for some reason, it says no Internet connection.","start":20.955,"end":24.175,"sentiment":"neutral","sentiment_score":-0.26470320257875657},{"text":"Like, it the router's on and stuff, but it just says no Internet connection.","start":24.235,"end":27.375,"sentiment":"neutral","sentiment_score":-0.21452983149460383},{"text":"My question is because I put it in the wide area network section, or is it a moment to put it somewhere else connected cable?","start":27.869999,"end":33.73,"sentiment":"neutral","sentiment_score":-0.10939446210861206},{"text":"Yep.","start":46.235,"end":46.735,"sentiment":"neutral","sentiment_score":0.06762214750051498},{"text":"Sure.","start":50.074997,"end":50.555,"sentiment":"neutral","sentiment_score":0.023996390402317047}],"sentiment":"neutral","sentiment_score":-0.16057978957891464,"num_words":50,"start":20.955,"end":50.555},{"sentences":[{"text":"0415907417.","start":50.555,"end":54.495,"sentiment":"neutral","sentiment_score":0.019668083637952805},{"text":"My name is Mohammed Safa, m o h a m a d f a f a.","start":54.86,"end":60.16,"sentiment":"neutral","sentiment_score":0.053129902749788016},{"text":"Okay.","start":66.7,"end":67.2,"sentiment":"neutral","sentiment_score":0.09711097180843352},{"text":"Thank you.","start":243.09999,"end":243.84,"sentiment":"neutral","sentiment_score":0.329275518655777},{"text":"Awesome.","start":249.18,"end":249.68,"sentiment":"positive","sentiment_score":0.5201553106307983}],"sentiment":"neutral","sentiment_score":0.10216970701834985,"num_words":21,"start":50.555,"end":249.68},{"sentences":[{"text":"Thank you so much.","start":249.73999,"end":250.45999,"sentiment":"positive","sentiment_score":0.5478873997926712},{"text":"Appreciate it, miss.","start":250.45999,"end":251.51999,"sentiment":"neutral","sentiment_score":0.28253600001335144},{"text":"Yep.","start":255.81999,"end":256.32,"sentiment":"neutral","sentiment_score":0.09567731618881226},{"text":"Thank you.","start":258.62695,"end":259.36694,"sentiment":"neutral","sentiment_score":0.32936835289001465},{"text":"Awesome.","start":261.90695,"end":262.30695,"sentiment":"positive","sentiment_score":0.6214766502380371}],"sentiment":"positive","sentiment_score":0.4013680246743289,"num_words":11,"start":249.73999,"end":262.30695},{"sentences":[{"text":"Thank you so much.","start":262.30695,"end":263.10696,"sentiment":"positive","sentiment_score":0.6298174262046814},{"text":"Appreciate it.","start":263.10696,"end":263.90695,"sentiment":"positive","sentiment_score":0.522328183054924},{"text":"Bye.","start":263.90695,"end":264.40695,"sentiment":"positive","sentiment_score":0.4112795293331146},{"text":"Bye bye.","start":264.70694,"end":265.52695,"sentiment":"positive","sentiment_score":0.42711904644966125}],"sentiment":"positive","sentiment_score":0.5366048547956679,"num_words":9,"start":262.30695,"end":265.52695}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you so much for calling your Total account. How may I help you today?\n\nChannel 1: Hey. How are you doing? My name is Mohammed. I recently changed addresses, and I already spoke to the Airtel team about my relocation to another address. And I basically used the same router you guys provided me, and I connected to whatever I need to.\n\nBut for some reason, it says no Internet connection. Like, it the router's on and stuff, but it just says no Internet connection. My question is because I put it in the wide area network section, or is it a moment to put it somewhere else connected cable?\n\nChannel 0: Okay. I understand. Thank you so much for giving us a call. Let me just go ahead and pull out your account. In that way, I could check which department could help you out.\n\nOkay?\n\nChannel 1: Yep.\n\nChannel 0: What is your phone number and your full name?\n\nChannel 1: Sure. 0415907417. My name is Mohammed Safa, m o\n\nChannel 0: Thank\n\nChannel 1: h\n\nChannel 0: you.\n\nChannel 1: a m a d\n\nChannel 0: Bye.\n\nChannel 1: f a f a.\n\nChannel 0: Alright. Thank you. Nice to have you on the line. Just give me a minute, sir. Okay?\n\nLet me just pull up your account here.\n\nChannel 1: Okay.\n\nChannel 0: One moment. Thank you so much for patiently waiting on the line, Mohammed. So, yeah, I could see on here that your address has been updated, and then it's scheduled today to be transferred to Rinham Network, which is your address enabled. And I will follow-up this directly to our provisioning team because they should be sending you, like, the new credentials for you to be able to get connected using the same router because we changed a network. Your previous address is Supa Network, and then you move into this Camillera Way, which is Elin Hamm.\n\nSo you should be receiving the credentials, the username and password for you to get connected to your new network. And, no worries. I will follow-up this after this call, I will follow-up to our provisioning team. In\n\nChannel 1: Thank\n\nChannel 0: that\n\nChannel 1: you.\n\nChannel 0: way, they could prioritize and then send you the credential SMS. Okay?\n\nChannel 1: Awesome. Thank you so much. Appreciate\n\nChannel 0: You're\n\nChannel 1: it, miss.\n\nChannel 0: welcome, Mohammed. And the same number and everything. Right? And address\n\nChannel 1: Yep.\n\nChannel 0: has been updated as well. Okay. We'll\n\nChannel 1: Thank\n\nChannel 0: get\n\nChannel 1: you.\n\nChannel 0: back to you and update you as soon as possible.\n\nChannel 1: Awesome. Thank you so much.\n\nChannel 0: Alright.\n\nChannel 1: Appreciate it.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Have a good\n\nChannel 1: Bye\n\nChannel 0: one.\n\nChannel 1: bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your Total account.","start":0.96,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6871533393859863},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.5615028937657675}],"sentiment":"positive","sentiment_score":0.6368931611378987,"channel":0,"num_words":15,"start":0.96,"end":4.74},{"sentences":[{"text":"Hey.","start":5.12,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.17271655797958374},{"text":"How are you doing?","start":5.3599997,"end":6.08,"sentiment":"neutral","sentiment_score":0.14208213612437248},{"text":"My name is Mohammed.","start":6.08,"end":7.14,"sentiment":"neutral","sentiment_score":0.02055300585925579},{"text":"I recently changed addresses, and I already spoke to the Airtel team about my relocation to another address.","start":7.2,"end":13.54,"sentiment":"neutral","sentiment_score":0.008528087650322251},{"text":"And I basically used the same router you guys provided me, and I connected to whatever I need to.","start":13.679999,"end":20.955,"sentiment":"neutral","sentiment_score":-0.022827733013974994}],"sentiment":"neutral","sentiment_score":0.01180512557292114,"channel":1,"num_words":46,"start":5.12,"end":20.955},{"sentences":[{"text":"But for some reason, it says no Internet connection.","start":20.955,"end":24.175,"sentiment":"neutral","sentiment_score":-0.26470320257875657},{"text":"Like, it the router's on and stuff, but it just says no Internet connection.","start":24.235,"end":27.375,"sentiment":"neutral","sentiment_score":-0.21452983149460383},{"text":"My question is because I put it in the wide area network section, or is it a moment to put it somewhere else connected cable?","start":27.869999,"end":33.73,"sentiment":"neutral","sentiment_score":-0.10939446210861206}],"sentiment":"neutral","sentiment_score":-0.1691793336843451,"channel":1,"num_words":48,"start":20.955,"end":33.73},{"sentences":[{"text":"Okay.","start":35.06,"end":35.46,"sentiment":"neutral","sentiment_score":0.02762765996158123},{"text":"I understand.","start":35.46,"end":36.12,"sentiment":"neutral","sentiment_score":0.062372345477342606},{"text":"Thank you so much for giving us a call.","start":36.34,"end":38.5,"sentiment":"positive","sentiment_score":0.533491912815306},{"text":"Let me just go ahead and pull out your account.","start":38.5,"end":40.82,"sentiment":"positive","sentiment_score":0.3380045652389526},{"text":"In that way, I could check which department could help you out.","start":40.82,"end":45.955,"sentiment":"neutral","sentiment_score":0.3081436778108279}],"sentiment":"positive","sentiment_score":0.35386968683451414,"channel":0,"num_words":34,"start":35.06,"end":45.955},{"sentences":[{"text":"Okay?","start":45.955,"end":46.435,"sentiment":"neutral","sentiment_score":0.17364133894443512}],"sentiment":"neutral","sentiment_score":0.17364133894443512,"channel":0,"num_words":1,"start":45.955,"end":46.435},{"sentences":[{"text":"Yep.","start":46.235,"end":46.735,"sentiment":"neutral","sentiment_score":0.06762214750051498}],"sentiment":"neutral","sentiment_score":0.06762214750051498,"channel":1,"num_words":1,"start":46.235,"end":46.735},{"sentences":[{"text":"What is your phone number and your full name?","start":46.435,"end":49.175,"sentiment":"neutral","sentiment_score":0.034551129365960755}],"sentiment":"neutral","sentiment_score":0.034551129365960755,"channel":0,"num_words":9,"start":46.435,"end":49.175},{"sentences":[{"text":"Sure.","start":50.074997,"end":50.555,"sentiment":"neutral","sentiment_score":0.023996390402317047},{"text":"0415907417.","start":50.555,"end":54.495,"sentiment":"neutral","sentiment_score":0.019668083637952805},{"text":"My name is Mohammed Safa, m o","start":54.86,"end":57.42,"sentiment":"neutral","sentiment_score":0.025977033456521376}],"sentiment":"neutral","sentiment_score":0.02505596758176883,"channel":1,"num_words":9,"start":50.074997,"end":57.42},{"sentences":[{"text":"Thank","start":57.19,"end":57.43,"sentiment":"neutral","sentiment_score":0.1826510727405548}],"sentiment":"neutral","sentiment_score":0.1826510727405548,"channel":0,"num_words":1,"start":57.19,"end":57.43},{"sentences":[{"text":"h","start":57.42,"end":57.92,"sentiment":"neutral","sentiment_score":0.18822962045669556}],"sentiment":"neutral","sentiment_score":0.18822962045669556,"channel":1,"num_words":1,"start":57.42,"end":57.92},{"sentences":[{"text":"you.","start":57.43,"end":57.93,"sentiment":"neutral","sentiment_score":0.16704216599464417}],"sentiment":"neutral","sentiment_score":0.16704216599464417,"channel":0,"num_words":1,"start":57.43,"end":57.93},{"sentences":[{"text":"a m a d","start":58.059998,"end":59.26,"sentiment":"neutral","sentiment_score":0.0824357233941555}],"sentiment":"neutral","sentiment_score":0.0824357233941555,"channel":1,"num_words":4,"start":58.059998,"end":59.26},{"sentences":[{"text":"Bye.","start":58.87,"end":59.37,"sentiment":"neutral","sentiment_score":0.08695026487112045}],"sentiment":"neutral","sentiment_score":0.08695026487112045,"channel":0,"num_words":1,"start":58.87,"end":59.37},{"sentences":[{"text":"f a f a.","start":59.26,"end":60.16,"sentiment":"neutral","sentiment_score":0.03756667394191027}],"sentiment":"neutral","sentiment_score":0.03756667394191027,"channel":1,"num_words":4,"start":59.26,"end":60.16},{"sentences":[{"text":"Alright.","start":60.71,"end":61.11,"sentiment":"neutral","sentiment_score":0.17858469486236572},{"text":"Thank you.","start":61.11,"end":61.75,"sentiment":"positive","sentiment_score":0.460260346531868},{"text":"Nice to have you on the line.","start":61.75,"end":63.129997,"sentiment":"positive","sentiment_score":0.6765538709504264},{"text":"Just give me a minute, sir.","start":63.269997,"end":64.47,"sentiment":"neutral","sentiment_score":0.3140411128600438},{"text":"Okay?","start":64.47,"end":64.869995,"sentiment":"neutral","sentiment_score":0.20143666863441467}],"sentiment":"positive","sentiment_score":0.4659215194337508,"channel":0,"num_words":17,"start":60.71,"end":64.869995},{"sentences":[{"text":"Let me just pull up your account here.","start":64.869995,"end":67.049995,"sentiment":"neutral","sentiment_score":0.14214129745960236}],"sentiment":"neutral","sentiment_score":0.14214129745960236,"channel":0,"num_words":8,"start":64.869995,"end":67.049995},{"sentences":[{"text":"Okay.","start":66.7,"end":67.2,"sentiment":"neutral","sentiment_score":0.09711097180843352}],"sentiment":"neutral","sentiment_score":0.09711097180843352,"channel":1,"num_words":1,"start":66.7,"end":67.2},{"sentences":[{"text":"One moment.","start":67.35,"end":68.09,"sentiment":"neutral","sentiment_score":0.050982117652893066},{"text":"Thank you so much for patiently waiting on the line, Mohammed.","start":185.86,"end":189.16,"sentiment":"positive","sentiment_score":0.7700749202208086},{"text":"So, yeah, I could see on here that your address has been updated, and then it's scheduled today to be transferred to Rinham Network, which is your address enabled.","start":190.705,"end":203.685,"sentiment":"neutral","sentiment_score":0.24615030555889525},{"text":"And I will follow-up this directly to our provisioning team because they should be sending you, like, the new credentials for you to be able to get connected using the same router because we changed a network.","start":204.45001,"end":219.775,"sentiment":"neutral","sentiment_score":0.17630377411842346},{"text":"Your previous address is Supa Network, and then you move into this Camillera Way, which is Elin Hamm.","start":220.155,"end":228.015,"sentiment":"neutral","sentiment_score":0.0643552082280318}],"sentiment":"neutral","sentiment_score":0.24116268669514312,"channel":0,"num_words":97,"start":67.35,"end":228.015},{"sentences":[{"text":"So you should be receiving the credentials, the username and password for you to get connected to your new network.","start":228.315,"end":236.22,"sentiment":"neutral","sentiment_score":0.20441146716475486},{"text":"And, no worries.","start":236.68001,"end":237.8,"sentiment":"neutral","sentiment_score":0.09641460080941518},{"text":"I will follow-up this after this call, I will follow-up to our provisioning team.","start":237.8,"end":242.86,"sentiment":"neutral","sentiment_score":0.09629208222031593},{"text":"In","start":243.0,"end":243.16,"sentiment":"neutral","sentiment_score":0.12386395782232285}],"sentiment":"neutral","sentiment_score":0.15393226985868655,"channel":0,"num_words":38,"start":228.315,"end":243.16},{"sentences":[{"text":"Thank","start":243.09999,"end":243.34,"sentiment":"positive","sentiment_score":0.3722668588161469}],"sentiment":"positive","sentiment_score":0.3722668588161469,"channel":1,"num_words":1,"start":243.09999,"end":243.34},{"sentences":[{"text":"that","start":243.16,"end":243.40001,"sentiment":"neutral","sentiment_score":0.31747713685035706}],"sentiment":"neutral","sentiment_score":0.31747713685035706,"channel":0,"num_words":1,"start":243.16,"end":243.40001},{"sentences":[{"text":"you.","start":243.34,"end":243.84,"sentiment":"neutral","sentiment_score":0.2862841784954071}],"sentiment":"neutral","sentiment_score":0.2862841784954071,"channel":1,"num_words":1,"start":243.34,"end":243.84},{"sentences":[{"text":"way, they could prioritize and then send you the credential SMS.","start":243.40001,"end":248.545,"sentiment":"neutral","sentiment_score":0.13829438049684872},{"text":"Okay?","start":248.605,"end":249.105,"sentiment":"neutral","sentiment_score":0.11372698843479156}],"sentiment":"neutral","sentiment_score":0.13624709782501063,"channel":0,"num_words":12,"start":243.40001,"end":249.105},{"sentences":[{"text":"Awesome.","start":249.18,"end":249.68,"sentiment":"positive","sentiment_score":0.5201553106307983},{"text":"Thank you so much.","start":249.73999,"end":250.45999,"sentiment":"positive","sentiment_score":0.5478873997926712},{"text":"Appreciate","start":250.45999,"end":250.94,"sentiment":"positive","sentiment_score":0.3744544684886933}],"sentiment":"positive","sentiment_score":0.5143598963816961,"channel":1,"num_words":6,"start":249.18,"end":250.94},{"sentences":[{"text":"You're","start":250.925,"end":251.325,"sentiment":"neutral","sentiment_score":0.2817930579185486}],"sentiment":"neutral","sentiment_score":0.2817930579185486,"channel":0,"num_words":1,"start":250.925,"end":251.325},{"sentences":[{"text":"it, miss.","start":250.94,"end":251.51999,"sentiment":"neutral","sentiment_score":0.23657676577568054}],"sentiment":"neutral","sentiment_score":0.23657676577568054,"channel":1,"num_words":2,"start":250.94,"end":251.51999},{"sentences":[{"text":"welcome, Mohammed.","start":251.325,"end":252.305,"sentiment":"neutral","sentiment_score":0.29227572679519653},{"text":"And the same number and everything.","start":252.685,"end":254.845,"sentiment":"neutral","sentiment_score":0.13811886558930078},{"text":"Right?","start":254.845,"end":255.325,"sentiment":"neutral","sentiment_score":0.10146389901638032},{"text":"And address","start":255.325,"end":255.965,"sentiment":"neutral","sentiment_score":0.0784042663872242}],"sentiment":"neutral","sentiment_score":0.15195791626518423,"channel":0,"num_words":11,"start":251.325,"end":255.965},{"sentences":[{"text":"Yep.","start":255.81999,"end":256.32,"sentiment":"neutral","sentiment_score":0.09567731618881226}],"sentiment":"neutral","sentiment_score":0.09567731618881226,"channel":1,"num_words":1,"start":255.81999,"end":256.32},{"sentences":[{"text":"has been updated as well.","start":255.965,"end":257.485,"sentiment":"neutral","sentiment_score":0.13935808092355728},{"text":"Okay.","start":257.485,"end":257.985,"sentiment":"neutral","sentiment_score":0.16563314199447632},{"text":"We'll","start":258.41693,"end":258.65695,"sentiment":"neutral","sentiment_score":0.20722433924674988}],"sentiment":"neutral","sentiment_score":0.1528068408370018,"channel":0,"num_words":7,"start":255.965,"end":258.65695},{"sentences":[{"text":"Thank","start":258.62695,"end":258.86694,"sentiment":"neutral","sentiment_score":0.3297262191772461}],"sentiment":"neutral","sentiment_score":0.3297262191772461,"channel":1,"num_words":1,"start":258.62695,"end":258.86694},{"sentences":[{"text":"get","start":258.65695,"end":259.05695,"sentiment":"positive","sentiment_score":0.3834563195705414}],"sentiment":"positive","sentiment_score":0.3834563195705414,"channel":0,"num_words":1,"start":258.65695,"end":259.05695},{"sentences":[{"text":"you.","start":258.86694,"end":259.36694,"sentiment":"neutral","sentiment_score":0.3290104866027832}],"sentiment":"neutral","sentiment_score":0.3290104866027832,"channel":1,"num_words":1,"start":258.86694,"end":259.36694},{"sentences":[{"text":"back to you and update you as soon as possible.","start":259.05695,"end":261.23694,"sentiment":"neutral","sentiment_score":0.2846657022833824}],"sentiment":"neutral","sentiment_score":0.2846657022833824,"channel":0,"num_words":10,"start":259.05695,"end":261.23694},{"sentences":[{"text":"Awesome.","start":261.90695,"end":262.30695,"sentiment":"positive","sentiment_score":0.6214766502380371},{"text":"Thank you so much.","start":262.30695,"end":263.10696,"sentiment":"positive","sentiment_score":0.6298174262046814}],"sentiment":"positive","sentiment_score":0.6281492710113525,"channel":1,"num_words":5,"start":261.90695,"end":263.10696},{"sentences":[{"text":"Alright.","start":262.97693,"end":263.47693,"sentiment":"positive","sentiment_score":0.38993173837661743}],"sentiment":"positive","sentiment_score":0.38993173837661743,"channel":0,"num_words":1,"start":262.97693,"end":263.47693},{"sentences":[{"text":"Appreciate it.","start":263.10696,"end":263.90695,"sentiment":"positive","sentiment_score":0.522328183054924}],"sentiment":"positive","sentiment_score":0.522328183054924,"channel":1,"num_words":2,"start":263.10696,"end":263.90695},{"sentences":[{"text":"Thank","start":263.69693,"end":264.01694,"sentiment":"positive","sentiment_score":0.4431515038013458}],"sentiment":"positive","sentiment_score":0.4431515038013458,"channel":0,"num_words":1,"start":263.69693,"end":264.01694},{"sentences":[{"text":"Bye.","start":263.90695,"end":264.40695,"sentiment":"positive","sentiment_score":0.4112795293331146}],"sentiment":"positive","sentiment_score":0.4112795293331146,"channel":1,"num_words":1,"start":263.90695,"end":264.40695},{"sentences":[{"text":"you.","start":264.01694,"end":264.33694,"sentiment":"neutral","sentiment_score":0.20162439346313477},{"text":"Have a good","start":264.33694,"end":264.89694,"sentiment":"positive","sentiment_score":0.691015382607778}],"sentiment":"positive","sentiment_score":0.5686676353216171,"channel":0,"num_words":4,"start":264.01694,"end":264.89694},{"sentences":[{"text":"Bye","start":264.70694,"end":265.02695,"sentiment":"positive","sentiment_score":0.596694827079773}],"sentiment":"positive","sentiment_score":0.596694827079773,"channel":1,"num_words":1,"start":264.70694,"end":265.02695},{"sentences":[{"text":"one.","start":264.89694,"end":265.21695,"sentiment":"positive","sentiment_score":0.5515690445899963}],"sentiment":"positive","sentiment_score":0.5515690445899963,"channel":0,"num_words":1,"start":264.89694,"end":265.21695},{"sentences":[{"text":"bye.","start":265.02695,"end":265.52695,"sentiment":"neutral","sentiment_score":0.25754326581954956}],"sentiment":"neutral","sentiment_score":0.25754326581954956,"channel":1,"num_words":1,"start":265.02695,"end":265.52695},{"sentences":[{"text":"Bye bye.","start":265.21695,"end":265.95694,"sentiment":"neutral","sentiment_score":0.029751118272542947}],"sentiment":"neutral","sentiment_score":0.029751118272542947,"channel":0,"num_words":2,"start":265.21695,"end":265.95694}]},"summary":{"result":"success","short":"The customer, Mohammed, called the Total account because he was unable to connect to his internet connection after changing his address. The agent, Mohammed, pulled his account and informed him that his previous address was Supa Network and then moved to Camillera Way. The agent promised to follow up with the provisioning team and update him as soon as possible."},"intents":{"segments":[{"text":"Thank you so much for calling your Total account. How may I help you today? Hey.","start_word":1,"end_word":16,"intents":[{"intent":"Request assistance","confidence_score":0.08153184}]},{"text":"So, yeah, I could see on here that your address has been updated, and then it's scheduled today to be transferred to Rinham Network, which is your address enabled.","start_word":214,"end_word":242,"intents":[{"intent":"Update address","confidence_score":0.65339047},{"intent":"Confirm transfer","confidence_score":0.00015608055},{"intent":"Update address","confidence_score":0.06390254}]},{"text":"So you should be receiving the credentials, the username and password for you to get connected to your new network. And, no worries.","start_word":298,"end_word":320,"intents":[{"intent":"Receive credentials","confidence_score":0.030204142}]},{"text":"I will follow-up this after this call, I will follow-up to our provisioning team. In Thank that you.","start_word":321,"end_word":338,"intents":[{"intent":"Follow up","confidence_score":0.09746364}]},{"text":"Alright. Appreciate it. Thank Bye. you.","start_word":397,"end_word":402,"intents":[{"intent":"End call","confidence_score":0.060481895}]}]},"sentiments":{"segments":[{"text":"Thank you so much for calling your Total account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6317735314369202},{"text":"Hey. How are you doing? My name is Mohammed. I recently changed addresses, and I already spoke to the Airtel team about my relocation to another address. And I basically used the same router you guys provided me, and I connected to whatever I need to. But for some reason, it says no Internet connection. Like, it the router's on and stuff, but it just says no Internet connection. My question is because I put it in the wide area network section, or is it a moment to put it somewhere else connected cable? Okay. I understand.","start_word":15,"end_word":111,"sentiment":"neutral","sentiment_score":-0.07612457126379013},{"text":"Thank you so much for giving us a call. Let me just go ahead and pull out your account.","start_word":112,"end_word":130,"sentiment":"positive","sentiment_score":0.437097042798996},{"text":"In that way, I could check which department could help you out. Okay? Yep. What is your phone number and your full name? Sure. 0415907417. My name is Mohammed Safa, m o Thank h you. a m a d Bye. f a f a. Alright.","start_word":131,"end_word":175,"sentiment":"neutral","sentiment_score":0.10924755781888962},{"text":"Thank you. Nice to have you on the line.","start_word":176,"end_word":184,"sentiment":"positive","sentiment_score":0.6205291152000427},{"text":"Just give me a minute, sir. Okay? Let me just pull up your account here. Okay. One moment.","start_word":185,"end_word":202,"sentiment":"neutral","sentiment_score":0.20419496297836304},{"text":"Thank you so much for patiently waiting on the line, Mohammed.","start_word":203,"end_word":213,"sentiment":"positive","sentiment_score":0.7664061188697815},{"text":"So, yeah, I could see on here that your address has been updated, and then it's scheduled today to be transferred to Rinham Network, which is your address enabled. And I will follow-up this directly to our provisioning team because they should be sending you, like, the new credentials for you to be able to get connected using the same router because we changed a network. Your previous address is Supa Network, and then you move into this Camillera Way, which is Elin Hamm. So you should be receiving the credentials, the username and password for you to get connected to your new network. And, no worries. I will follow-up this after this call, I will follow-up to our provisioning team. In Thank that you. way, they could prioritize and then send you the credential SMS. Okay?","start_word":214,"end_word":350,"sentiment":"neutral","sentiment_score":0.16368639469146729},{"text":"Awesome. Thank you so much.","start_word":351,"end_word":355,"sentiment":"positive","sentiment_score":0.5412694215774536},{"text":"Appreciate You're it, miss. welcome, Mohammed. And the same number and everything. Right? And address Yep. has been updated as well. Okay. We'll Thank get you. back to you and update you as soon as possible.","start_word":356,"end_word":391,"sentiment":"neutral","sentiment_score":0.22251316905021667},{"text":"Awesome. Thank you so much. Alright. Appreciate it. Thank Bye.","start_word":392,"end_word":401,"sentiment":"positive","sentiment_score":0.519642174243927},{"text":"you.","start_word":402,"end_word":402,"sentiment":"neutral","sentiment_score":0.30161869525909424},{"text":"Have a good Bye one.","start_word":403,"end_word":407,"sentiment":"positive","sentiment_score":0.6313282251358032},{"text":"bye. Bye bye.","start_word":408,"end_word":410,"sentiment":"neutral","sentiment_score":0.1957416534423828}],"average":{"sentiment":"neutral","sentiment_score":0.18644640917446523}}}}