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Good morning. Hello, Ben. My name is Mary, and I'm calling from Airtel. We received your ticket filed on your account regarding with current prices that you've seen on your account.\n\nI'm just calling to give you information further about the prices. If you received this message, please don't hesitate to call us, and we'll be more than happy to assist and provide further information about the clarity of the prices. And I'll also send you an email, regarding about this for your reference as well. Thank you so much, and have a great day. 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Thanks for calling. I can't get to the phone just now, but leave a message, and I'll ring you back as soon as I possibly can. Thank you so much. Bye bye. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more 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Thanks for calling. I can't get to the phone just now, but leave a message, and I'll ring you back as soon as I possibly can. Thank you so much. Bye bye.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.22004887461662292},{"text":"Thanks for calling.","start":2.96,"end":3.84,"sentiment":"positive","sentiment_score":0.5779924591382345},{"text":"I can't get to the phone just now, but leave a message, and I'll ring you back as soon as I possibly can.","start":3.84,"end":8.8,"sentiment":"neutral","sentiment_score":-0.1005162120513294},{"text":"Thank you so much.","start":8.8,"end":9.679999,"sentiment":"positive","sentiment_score":0.5525651574134827},{"text":"Bye bye.","start":9.679999,"end":10.34,"sentiment":"neutral","sentiment_score":0.10409295186400414}],"sentiment":"neutral","sentiment_score":0.062442421461596634,"num_words":33,"start":2.6399999,"end":10.34},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":10.8,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.0322434538975358},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.355,"end":17.135,"sentiment":"neutral","sentiment_score":-0.027183580895264944}],"sentiment":"neutral","sentiment_score":-0.028943536722141762,"num_words":23,"start":10.8,"end":17.135}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Hello.\n\nChannel 1: Thanks for\n\nChannel 0: Good\n\nChannel 1: calling.\n\nChannel 0: morning.\n\nChannel 1: I can't get to the phone just now, but leave a message, and I'll ring you back as soon as I possibly can. Thank you so much. Bye bye. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hello, Ben. My name is Mary, and I'm calling from Airtel. We received your ticket filed on your account regarding with current prices that you've seen on your account. I'm just calling to give you information further about the prices. If you received this message, please don't hesitate to call us, and we'll be more than happy to assist and provide further information about the clarity of the prices.\n\nAnd I'll also send you an email, regarding about this for your reference as well. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.22004887461662292}],"sentiment":"neutral","sentiment_score":0.22004887461662292,"channel":1,"num_words":1,"start":2.6399999,"end":2.96},{"sentences":[{"text":"Hello.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.332862913608551}],"sentiment":"neutral","sentiment_score":0.332862913608551,"channel":0,"num_words":1,"start":2.8,"end":3.28},{"sentences":[{"text":"Thanks for","start":2.96,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5666486918926239}],"sentiment":"positive","sentiment_score":0.5666486918926239,"channel":1,"num_words":2,"start":2.96,"end":3.4399998},{"sentences":[{"text":"Good","start":3.28,"end":3.52,"sentiment":"positive","sentiment_score":0.5206820964813232}],"sentiment":"positive","sentiment_score":0.5206820964813232,"channel":0,"num_words":1,"start":3.28,"end":3.52},{"sentences":[{"text":"calling.","start":3.4399998,"end":3.84,"sentiment":"positive","sentiment_score":0.6006799936294556}],"sentiment":"positive","sentiment_score":0.6006799936294556,"channel":1,"num_words":1,"start":3.4399998,"end":3.84},{"sentences":[{"text":"morning.","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.19371144473552704}],"sentiment":"neutral","sentiment_score":0.19371144473552704,"channel":0,"num_words":1,"start":3.52,"end":4.02},{"sentences":[{"text":"I can't get to the phone just now, but leave a message, and I'll ring you back as soon as I possibly can.","start":3.84,"end":8.8,"sentiment":"neutral","sentiment_score":-0.1005162120513294},{"text":"Thank you so much.","start":8.8,"end":9.679999,"sentiment":"positive","sentiment_score":0.5525651574134827},{"text":"Bye bye.","start":9.679999,"end":10.34,"sentiment":"neutral","sentiment_score":0.10409295186400414},{"text":"Please leave a detailed message after the tone.","start":10.8,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.0322434538975358},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.355,"end":17.135,"sentiment":"neutral","sentiment_score":-0.027183580895264944}],"sentiment":"neutral","sentiment_score":-0.010752455546305729,"channel":1,"num_words":52,"start":3.84,"end":17.135},{"sentences":[{"text":"Hello, Ben.","start":18.595001,"end":19.315,"sentiment":"neutral","sentiment_score":0.08370380848646164},{"text":"My name is Mary, and I'm calling from Airtel.","start":19.315,"end":21.815,"sentiment":"neutral","sentiment_score":0.07412331882450315},{"text":"We received your ticket filed on your account regarding with current prices that you've seen on your account.","start":22.195,"end":29.880001,"sentiment":"neutral","sentiment_score":0.025366505814923182},{"text":"I'm just calling to give you information further about the prices.","start":30.42,"end":35.48,"sentiment":"neutral","sentiment_score":0.07034470953724602},{"text":"If you received this message, please don't hesitate to call us, and we'll be more than happy to assist and provide further information about the clarity of the prices.","start":35.86,"end":43.805,"sentiment":"neutral","sentiment_score":0.20172355966321354}],"sentiment":"neutral","sentiment_score":0.11470854530731837,"channel":0,"num_words":69,"start":18.595001,"end":43.805},{"sentences":[{"text":"And I'll also send you an email, regarding about this for your reference as well.","start":44.265,"end":48.925,"sentiment":"neutral","sentiment_score":0.1735909879207611},{"text":"Thank you so much, and have a great day.","start":48.985,"end":50.665,"sentiment":"positive","sentiment_score":0.6745367381307814},{"text":"Goodbye.","start":50.665,"end":51.165,"sentiment":"neutral","sentiment_score":0.1779157966375351}],"sentiment":"positive","sentiment_score":0.35410445034503935,"channel":0,"num_words":25,"start":44.265,"end":51.165}]},"summary":{"result":"success","short":"The customer's voicemail greets the caller, but they are unable to answer. The agent from Airtel calls to provide further information about the current prices on the customer's account and invites the customer to call them back or send an email for reference. The agent also mentions sending an email regarding the clarity of the prices."},"intents":{"segments":[{"text":"Hello, Ben. My name is Mary, and I'm calling from Airtel. We received your ticket filed on your account regarding with current prices that you've seen on your account. I'm just calling to give you information further about the prices.","start_word":59,"end_word":98,"intents":[{"intent":"Provide information","confidence_score":0.36270046}]},{"text":"Hello, Ben. My name is Mary, and I'm calling from Airtel. We received your ticket filed on your account regarding with current prices that you've seen on your account. I'm just calling to give you information further about the prices. If you received this message, please don't hesitate to call us, and we'll be more than happy to assist and provide further information about the clarity of the prices.","start_word":59,"end_word":127,"intents":[{"intent":"Assist with prices","confidence_score":0.05049672}]},{"text":"And I'll also send you an email, regarding about this for your reference as well.","start_word":128,"end_word":142,"intents":[{"intent":"Send email","confidence_score":0.056260746}]}]},"sentiments":{"segments":[{"text":"Hi. Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.2764558792114258},{"text":"Thanks for Good calling.","start_word":2,"end_word":5,"sentiment":"positive","sentiment_score":0.5710679292678833},{"text":"morning. I can't get to the phone just now, but leave a message, and I'll ring you back as soon as I possibly can.","start_word":6,"end_word":29,"sentiment":"neutral","sentiment_score":-0.08096940070390701},{"text":"Thank you so much.","start_word":30,"end_word":33,"sentiment":"positive","sentiment_score":0.5417168140411377},{"text":"Bye bye. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hello, Ben. My name is Mary, and I'm calling from Airtel. We received your ticket filed on your account regarding with current prices that you've seen on your account. I'm just calling to give you information further about the prices. If you received this message, please don't hesitate to call us, and we'll be more than happy to assist and provide further information about the clarity of the prices. And I'll also send you an email, regarding about this for your reference as well.","start_word":34,"end_word":142,"sentiment":"neutral","sentiment_score":0.09228692948818208},{"text":"Thank you so much, and have a great day.","start_word":143,"end_word":151,"sentiment":"positive","sentiment_score":0.6810435652732849},{"text":"Goodbye.","start_word":152,"end_word":152,"sentiment":"neutral","sentiment_score":0.22269660234451297}],"average":{"sentiment":"neutral","sentiment_score":0.12679294493140245}}}}