{"metadata":{"transaction_key":"deprecated","request_id":"019fd503-fe28-7533-bfe0-e5988d5fb465","sha256":"48ec9bc58f5b9d4c3e1900967214a32677d794015f57e462ec76a90641572de7","created":"2026-08-06T03:00:37.426Z","duration":12.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Mahantesh. I'm busy at the moment. Please leave your name and your number, and I'll call you back. Thank you.","confidence":1.0,"words":[{"word":"hi","start":0.16,"end":0.48,"confidence":0.83203125,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05621424689888954},{"word":"this","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06201353669166565},{"word":"is","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07335048913955688},{"word":"mahantesh","start":0.96,"end":1.46,"confidence":0.78582764,"punctuated_word":"Mahantesh.","sentiment":"neutral","sentiment_score":0.06436923891305923},{"word":"i'm","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.39482051134109497},{"word":"busy","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.4099597930908203},{"word":"at","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.37861770391464233},{"word":"the","start":2.32,"end":2.3999999,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4219902157783508},{"word":"moment","start":2.3999999,"end":2.8799999,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.32981550693511963},{"word":"please","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.19062498211860657},{"word":"leave","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.08182521909475327},{"word":"your","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10195345431566238},{"word":"name","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.08058377355337143},{"word":"and","start":3.6799998,"end":3.84,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07829932868480682},{"word":"your","start":3.84,"end":4.0,"confidence":0.9350586,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12684956192970276},{"word":"number","start":4.0,"end":4.3199997,"confidence":0.97021484,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.07143736630678177},{"word":"and","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05008896440267563},{"word":"i'll","start":4.48,"end":4.7999997,"confidence":0.99658203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08690055459737778},{"word":"call","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.14843478798866272},{"word":"you","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14856034517288208},{"word":"back","start":5.12,"end":5.52,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.1231268048286438},{"word":"thank","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6433668732643127},{"word":"you","start":5.68,"end":6.18,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.33072471618652344}],"paragraphs":{"transcript":"\nHi. This is Mahantesh. I'm busy at the moment. Please leave your name and your number, and I'll call you back. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.05621424689888954},{"text":"This is Mahantesh.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.06657775491476059},{"text":"I'm busy at the moment.","start":1.5999999,"end":2.8799999,"sentiment":"negative","sentiment_score":-0.3870407462120056},{"text":"Please leave your name and your number, and I'll call you back.","start":2.8799999,"end":5.52,"sentiment":"neutral","sentiment_score":-0.10739042858282725},{"text":"Thank you.","start":5.52,"end":6.18,"sentiment":"positive","sentiment_score":0.4870457947254181}],"sentiment":"neutral","sentiment_score":-0.08668912056347598,"num_words":23,"start":0.16,"end":6.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Mahantesh. I'm busy at the moment. Please leave your name and your number, and I'll call you back. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.05621424689888954},{"text":"This is Mahantesh.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.06657775491476059},{"text":"I'm busy at the moment.","start":1.5999999,"end":2.8799999,"sentiment":"negative","sentiment_score":-0.3870407462120056},{"text":"Please leave your name and your number, and I'll call you back.","start":2.8799999,"end":5.52,"sentiment":"neutral","sentiment_score":-0.10739042858282725},{"text":"Thank you.","start":5.52,"end":6.18,"sentiment":"positive","sentiment_score":0.4870457947254181}],"sentiment":"neutral","sentiment_score":-0.08668912056347598,"channel":1,"num_words":23,"start":0.16,"end":6.18}]},"summary":{"result":"success","short":"Hi. This is Mahantesh. I'm busy at the moment. Please leave your name and your number, and I'll call you back. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":21,"end_word":22,"intents":[{"intent":"Contact mahantesh","confidence_score":0.011375923}]}]},"sentiments":{"segments":[{"text":"Hi. This is Mahantesh.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06315868347883224},{"text":"I'm busy at the moment.","start_word":4,"end_word":8,"sentiment":"negative","sentiment_score":-0.3818325400352478},{"text":"Please leave your name and your number, and I'll call you back.","start_word":9,"end_word":20,"sentiment":"neutral","sentiment_score":-0.10356565564870834},{"text":"Thank you.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.5465226769447327}],"average":{"sentiment":"neutral","sentiment_score":-0.07333924429757255}}}}