{"metadata":{"transaction_key":"deprecated","request_id":"019f3b30-4b48-7e00-af5b-34eed9e5a98d","sha256":"b2d71990520dc282bb412e65f63d2510869a1d240489ad8e9d3d99cad1f861b5","created":"2026-07-07T06:07:30.256Z","duration":439.41592,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1215,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1442,"output_tokens":1445},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1442,"output_tokens":116}},"results":{"channels":[{"alternatives":[{"transcript":"Afternoon. This is Airtel accounts. How may I help you today? I'm good. Thank you for asking. How about yourself? Oh, sure. I would love to help you today. May I have the invoice number, please? Okay. And how do you spell your first name? Let me just do a search. Okay. Thank you so much. Just give me one moment. Let me do a search to pull out your account. Okay? Thank you. Okay. Thank you so much for holding. I was able to pull up the camera and please. Would you mind verifying your date of birth, please, to make sure I'm looking on the right account? Thank you. Yeah. I'm showing here that you do have one overdue invoice for last month and outstanding invoice for this month. We tried to call you and sent you an email. Are you are you not receiving our email in reference to your invoices? Mhmm. Yeah. Yeah. I'm about to ask that. What we have here is your last name, first name cameron, and then your last name cliz@yahoo.com. Okay. So one moment here. I'll try to send you a trial email while I have you on the line. And could you please confirm if you got it, okay, just to make sure you will be receiving your requested let me put here. Try it. Oh, thank you. I'll be happy to do that. Okay. Send it. Can you please check, please? I hope you got it. It's from Melissa Airtel. No. Yeah. Or spam? Oh, it's answered our question. Thank you so much for giving us a callback because we're wondering why we're not getting any response from you. That's the reason. Mhmm. Update. Yeah. That's what we have. We just got it from your order receipt when you put in your details. Is there I believe there is no berry if it's a caps lock or small letters, something like that. No. There's no Okay. Sure. Yeah. Go ahead. Mhmm. Mhmm. Mhmm. Okay. It seems like you didn't get the word l a l l, and then? Yes. And then after that, @allinz aliens? Oh, okay. Thank you. So let me try to send you an email to this, okay, just to make sure you will get the details you're requesting. Try. Okay. I sent you a new email to this work email you provided. It's Okay. Perfect. So alright. Sure. I'll I will update it. And then also, you want me to update your phone number. Right? It's showing with our call, the one ends in 13 28. This is not Oh, sure. So it's 045240 1328. Okay. Let me put in here. You're most welcome. So, Cameron, after this call, you will receive your invoices shortly along with the payment details. In that way, you can arrange the payment. Okay? Especially the June 1. Alright. And if you do have any yeah. Yes. That's that's highly appreciated. And then if you have any further questions about the payment process, just let us know. We're open until 6PM. Okay. Thank you. Thank you so much as well. Have a good one, and be safe. 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This is Airtel accounts. How may I help you today? I'm good. Thank you for asking.\n\nHow about yourself? Oh, sure. I would love to help you today. May I have the invoice number, please? Okay.\n\nAnd how do you spell your first name? Let me just do a search. Okay. Thank you so much. Just give me one moment.\n\nLet me do a search to pull out your account. Okay? Thank you. Okay. Thank you so much for holding.\n\nI was able to pull up the camera and please. Would you mind verifying your date of birth, please, to make sure I'm looking on the right account? Thank you. Yeah. I'm showing here that you do have one overdue invoice for last month and outstanding invoice for this month.\n\nWe tried to call you and sent you an email. Are you are you not receiving our email in reference to your invoices? Mhmm. Yeah. Yeah.\n\nI'm about to ask that. What we have here is your last name, first name cameron, and then your last name cliz@yahoo.com. Okay. So one moment here. I'll try to send you a trial email while I have you on the line.\n\nAnd could you please confirm if you got it, okay, just to make sure you will be receiving your requested let me put here. Try it. Oh, thank you. I'll be happy to do that. Okay.\n\nSend it. Can you please check, please? I hope you got it. It's from Melissa Airtel. No.\n\nYeah. Or spam? Oh, it's answered our question. Thank you so much for giving us a callback because we're wondering why we're not getting any response from you. That's the reason.\n\nMhmm. Update. Yeah. That's what we have. We just got it from your order receipt when you put in your details.\n\nIs there I believe there is no berry if it's a caps lock or small letters, something like that. No. There's no Okay. Sure. Yeah.\n\nGo ahead. Mhmm. Mhmm. Mhmm. Okay.\n\nIt seems like you didn't get the word l a l l, and then? Yes. And then after that, @allinz aliens? Oh, okay. Thank you.\n\nSo let me try to send you an email to this, okay, just to make sure you will get the details you're requesting. Try. Okay. I sent you a new email to this work email you provided. It's Okay.\n\nPerfect. So alright. Sure. I'll I will update it. And then also, you want me to update your phone number.\n\nRight? It's showing with our call, the one ends in 13 28. This is not Oh, sure. So it's 045240 1328. Okay.\n\nLet me put in here. You're most welcome. So, Cameron, after this call, you will receive your invoices shortly along with the payment details. In that way, you can arrange the payment. Okay?\n\nEspecially the June 1. Alright. And if you do have any yeah. Yes. That's that's highly appreciated.\n\nAnd then if you have any further questions about the payment process, just let us know. We're open until 6PM. Okay. Thank you. Thank you so much as well.\n\nHave a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0416284017264843},{"text":"This is Airtel accounts.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.07574693392962217},{"text":"How may I help you today?","start":1.8399999,"end":3.06,"sentiment":"neutral","sentiment_score":0.18575679510831833},{"text":"I'm good.","start":6.56,"end":7.2,"sentiment":"positive","sentiment_score":0.5169844478368759},{"text":"Thank you for asking.","start":7.2,"end":8.34,"sentiment":"positive","sentiment_score":0.6433544754981995}],"sentiment":"neutral","sentiment_score":0.298031982691849,"num_words":17,"start":0.16,"end":8.34},{"sentences":[{"text":"How about yourself?","start":8.4,"end":9.38,"sentiment":"positive","sentiment_score":0.3722626765569051},{"text":"Oh, sure.","start":25.415,"end":26.055,"sentiment":"neutral","sentiment_score":0.1976289004087448},{"text":"I would love to help you 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cliz@yahoo.com.","start":114.15,"end":120.57001,"sentiment":"neutral","sentiment_score":0.0036544083234141857},{"text":"Okay.","start":122.630005,"end":123.130005,"sentiment":"neutral","sentiment_score":0.02117336355149746},{"text":"So one moment here.","start":123.43,"end":125.05,"sentiment":"neutral","sentiment_score":0.005682202521711588},{"text":"I'll try to send you a trial email while I have you on the line.","start":126.805,"end":130.485,"sentiment":"neutral","sentiment_score":0.06182198499639829}],"sentiment":"neutral","sentiment_score":0.0238852819117407,"num_words":42,"start":112.335,"end":130.485},{"sentences":[{"text":"And could you please confirm if you got it, okay, just to make sure you will be receiving your requested let me put here.","start":130.485,"end":138.985,"sentiment":"neutral","sentiment_score":0.13643594877794385},{"text":"Try it.","start":142.03,"end":142.18999,"sentiment":"neutral","sentiment_score":0.15361330658197403},{"text":"Oh, thank you.","start":142.18999,"end":142.90999,"sentiment":"positive","sentiment_score":0.565518836180369},{"text":"I'll be happy to do that.","start":142.90999,"end":144.37,"sentiment":"positive","sentiment_score":0.6604192356268564},{"text":"Okay.","start":164.105,"end":164.605,"sentiment":"neutral","sentiment_score":0.16486921906471252}],"sentiment":"neutral","sentiment_score":0.2612675145889322,"num_words":36,"start":130.485,"end":164.605},{"sentences":[{"text":"Send it.","start":164.825,"end":165.465,"sentiment":"neutral","sentiment_score":0.12939304113388062},{"text":"Can you please check, please?","start":165.465,"end":167.305,"sentiment":"neutral","sentiment_score":0.06820853054523468},{"text":"I hope you got it.","start":167.305,"end":168.605,"sentiment":"neutral","sentiment_score":0.1413949817419052},{"text":"It's from Melissa Airtel.","start":168.825,"end":170.765,"sentiment":"neutral","sentiment_score":0.03844152390956879},{"text":"No.","start":197.155,"end":197.655,"sentiment":"negative","sentiment_score":-0.4004582166671753}],"sentiment":"neutral","sentiment_score":0.06235950133379768,"num_words":17,"start":164.825,"end":197.655},{"sentences":[{"text":"Yeah.","start":199.34001,"end":199.82,"sentiment":"neutral","sentiment_score":-0.1987797319889069},{"text":"Or spam?","start":199.82,"end":200.72,"sentiment":"neutral","sentiment_score":-0.21486826986074448},{"text":"Oh, it's answered our question.","start":202.46,"end":204.7,"sentiment":"neutral","sentiment_score":-0.04622569233179093},{"text":"Thank you so much for giving us a callback because we're wondering why we're not getting any response from you.","start":204.7,"end":211.36,"sentiment":"neutral","sentiment_score":-0.10473764128983021},{"text":"That's the reason.","start":211.98001,"end":213.04001,"sentiment":"neutral","sentiment_score":-0.02497065005203088}],"sentiment":"neutral","sentiment_score":-0.09771966159103378,"num_words":31,"start":199.34001,"end":213.04001},{"sentences":[{"text":"Mhmm.","start":223.735,"end":223.895,"sentiment":"neutral","sentiment_score":-0.05131991952657699},{"text":"Update.","start":223.895,"end":224.395,"sentiment":"neutral","sentiment_score":-0.07071714103221893},{"text":"Yeah.","start":233.9,"end":234.22,"sentiment":"neutral","sentiment_score":-0.05368810519576073},{"text":"That's what we have.","start":234.22,"end":235.52,"sentiment":"neutral","sentiment_score":-0.13315105251967907},{"text":"We just got it from your order receipt when you put in your details.","start":238.14,"end":243.105,"sentiment":"neutral","sentiment_score":-0.07879394691969667}],"sentiment":"neutral","sentiment_score":-0.08625926822423935,"num_words":21,"start":223.735,"end":243.105},{"sentences":[{"text":"Is there I believe there is no berry if it's a caps lock or small letters, something like that.","start":248.28499,"end":255.82,"sentiment":"neutral","sentiment_score":-0.1579599792235776},{"text":"No.","start":256.68,"end":257.08002,"sentiment":"neutral","sentiment_score":-0.1951837986707687},{"text":"There's no Okay.","start":257.08002,"end":268.62,"sentiment":"neutral","sentiment_score":-0.19036775175482035},{"text":"Sure.","start":268.76,"end":269.26,"sentiment":"neutral","sentiment_score":0.009855104610323906},{"text":"Yeah.","start":271.535,"end":271.855,"sentiment":"neutral","sentiment_score":0.0013320203870534897}],"sentiment":"neutral","sentiment_score":-0.15025358136743308,"num_words":25,"start":248.28499,"end":271.855},{"sentences":[{"text":"Go ahead.","start":271.855,"end":272.595,"sentiment":"neutral","sentiment_score":-0.004409744404256344},{"text":"Mhmm.","start":275.21503,"end":275.71503,"sentiment":"neutral","sentiment_score":-0.011374790221452711},{"text":"Mhmm.","start":278.095,"end":278.595,"sentiment":"neutral","sentiment_score":-0.015508514828979967},{"text":"Mhmm.","start":296.09998,"end":296.25998,"sentiment":"neutral","sentiment_score":-0.008015111088752747},{"text":"Okay.","start":296.25998,"end":296.75998,"sentiment":"neutral","sentiment_score":-0.020841628313064575}],"sentiment":"neutral","sentiment_score":-0.010759922210127115,"num_words":6,"start":271.855,"end":296.75998},{"sentences":[{"text":"It seems like you didn't get the word l a l l, and then?","start":297.435,"end":302.57498,"sentiment":"neutral","sentiment_score":-0.08112189253526074},{"text":"Yes.","start":307.03497,"end":307.275,"sentiment":"neutral","sentiment_score":-0.008016779087483883},{"text":"And then after that, @allinz aliens?","start":307.275,"end":316.72998,"sentiment":"neutral","sentiment_score":-0.006668723498781522},{"text":"Oh, okay.","start":317.19,"end":318.97,"sentiment":"neutral","sentiment_score":0.015600327285937965},{"text":"Thank you.","start":319.11,"end":319.93,"sentiment":"neutral","sentiment_score":0.27598312497138977}],"sentiment":"neutral","sentiment_score":-0.02402274844236672,"num_words":25,"start":297.435,"end":319.93},{"sentences":[{"text":"So let me try to send you an email to this, okay, just to make sure you will get the details you're requesting.","start":320.15,"end":328.30502,"sentiment":"neutral","sentiment_score":0.05452051758766174},{"text":"Try.","start":331.24503,"end":331.74503,"sentiment":"neutral","sentiment_score":-0.049557436257600784},{"text":"Okay.","start":344.14,"end":344.64,"sentiment":"neutral","sentiment_score":-0.0930260643362999},{"text":"I sent you a new email to this work email you provided.","start":345.1,"end":349.52,"sentiment":"neutral","sentiment_score":-0.041846870289494596},{"text":"It's Okay.","start":351.02,"end":368.82,"sentiment":"neutral","sentiment_score":0.0460182367824018}],"sentiment":"neutral","sentiment_score":0.017981088051620204,"num_words":39,"start":320.15,"end":368.82},{"sentences":[{"text":"Perfect.","start":368.82,"end":369.32,"sentiment":"positive","sentiment_score":0.5458935499191284},{"text":"So alright.","start":369.38,"end":373.94,"sentiment":"neutral","sentiment_score":0.2968769967556},{"text":"Sure.","start":373.94,"end":374.34,"sentiment":"neutral","sentiment_score":0.1421753317117691},{"text":"I'll I will update it.","start":374.34,"end":376.04,"sentiment":"neutral","sentiment_score":0.12137075662612914},{"text":"And then also, you want me to update your phone number.","start":376.1,"end":379.7,"sentiment":"neutral","sentiment_score":0.05714957957917994}],"sentiment":"neutral","sentiment_score":0.12586610168218612,"num_words":20,"start":368.82,"end":379.7},{"sentences":[{"text":"Right?","start":379.7,"end":380.2,"sentiment":"neutral","sentiment_score":0.03477408364415169},{"text":"It's showing with our call, the one ends in 13 28.","start":384.885,"end":389.545,"sentiment":"neutral","sentiment_score":0.00026074288920922714},{"text":"This is not Oh, sure.","start":389.92502,"end":394.24002,"sentiment":"neutral","sentiment_score":-0.007989016268402338},{"text":"So it's 045240 1328.","start":394.38,"end":399.2,"sentiment":"neutral","sentiment_score":0.0020196783007122576},{"text":"Okay.","start":401.58002,"end":402.08002,"sentiment":"neutral","sentiment_score":0.15679016709327698}],"sentiment":"neutral","sentiment_score":0.007389366108162159,"num_words":22,"start":379.7,"end":402.08002},{"sentences":[{"text":"Let me put in here.","start":402.14,"end":404.32,"sentiment":"neutral","sentiment_score":0.26518244445323946},{"text":"You're most welcome.","start":405.02002,"end":406.06,"sentiment":"positive","sentiment_score":0.4308488667011261},{"text":"So, Cameron, after this call, you will receive your invoices shortly along with the payment details.","start":406.06,"end":413.025,"sentiment":"neutral","sentiment_score":0.22084197774529457},{"text":"In that way, you can arrange the payment.","start":413.025,"end":414.865,"sentiment":"neutral","sentiment_score":0.2056676223874092},{"text":"Okay?","start":414.865,"end":415.345,"sentiment":"neutral","sentiment_score":0.09495336562395096}],"sentiment":"neutral","sentiment_score":0.2391583276065913,"num_words":33,"start":402.14,"end":415.345},{"sentences":[{"text":"Especially the June 1.","start":415.345,"end":416.885,"sentiment":"neutral","sentiment_score":0.04732987843453884},{"text":"Alright.","start":418.545,"end":419.025,"sentiment":"neutral","sentiment_score":0.2728509306907654},{"text":"And if you do have any yeah.","start":419.025,"end":421.5,"sentiment":"neutral","sentiment_score":0.2227668442896434},{"text":"Yes.","start":421.5,"end":421.97998,"sentiment":"neutral","sentiment_score":0.32266664505004883},{"text":"That's that's highly appreciated.","start":421.97998,"end":423.58,"sentiment":"positive","sentiment_score":0.6440344154834747}],"sentiment":"neutral","sentiment_score":0.2894319212611984,"num_words":17,"start":415.345,"end":423.58},{"sentences":[{"text":"And then if you have any further questions about the payment process, just let us know.","start":423.58,"end":427.97998,"sentiment":"neutral","sentiment_score":0.2843231502920389},{"text":"We're open until 6PM.","start":427.97998,"end":429.75998,"sentiment":"neutral","sentiment_score":0.1335215214639902},{"text":"Okay.","start":431.65997,"end":432.15997,"sentiment":"positive","sentiment_score":0.5148224234580994},{"text":"Thank you.","start":432.37997,"end":433.18,"sentiment":"positive","sentiment_score":0.543584406375885},{"text":"Thank you so much as well.","start":433.18,"end":434.46,"sentiment":"positive","sentiment_score":0.5623168920477232}],"sentiment":"positive","sentiment_score":0.34686720962154455,"num_words":29,"start":423.58,"end":434.46},{"sentences":[{"text":"Have a good one, and be safe.","start":434.46,"end":436.08,"sentiment":"positive","sentiment_score":0.6728142499923706},{"text":"Bye bye.","start":436.74088,"end":437.56085,"sentiment":"neutral","sentiment_score":0.13021179288625717}],"sentiment":"positive","sentiment_score":0.552235926191012,"num_words":9,"start":434.46,"end":437.56085}]}}]},{"alternatives":[{"transcript":"Hello? Hi, Sarah. My name is Cameron Cleese. How are you today? I'm good. Thank you. Look. I'm just calling in relation to I have a message to return your call regarding some an well, an outstanding invoice, and I just wanted to see if I could get a copy of the invoice and payment ways I can make payments for it. Well, I don't know. I've never seen any it's my first invoice, and I've never seen one before. My first name is Cameron, k a m e r o n. Uh-huh. 10/05/1984. Mhmm. Mhmm. Mhmm. I don't I don't think I have not received a a tax invoice from you, so I'm not sure if it's bouncing or I just wanna confirm that you've got the right email address. Yeah. That's it. Mhmm. Okay. Sure. Okay. And I also need to update my phone number with you as well. Yeah. Okay. I remember. Okay. Just checking. Just waiting for it. It's going through. That's okay. No. I haven't got it. Let me just see if it's going to my junk. Yeah. Let me just double check. That's okay. Yeah. I I got your voice mail message, and I've only just changed my phone number yesterday. So I thought I needed to call no. It's not. So you're sending it to cameron, k a m e r o n, please, klease@yahoo.com? And it's definitely gone. Yeah. I'm just I don't I just I'm did you leave a download? No. No. It's not case sensitive. I'm just no. It hasn't come through. I don't know why. Okay. Look. I'll give you my work email address. Is k a is k a m dot w .klease@aleanzed.com.au. No. Just k l e a s e. So it's only one l. No. A l l I a n zed dot com dot a u. It's hard to know that they haven't come through. Okay. So my login address to go in. Okay. I do have that one. That's that's. So if you just wanna make that my email address, that would be fabulous. Yeah. Mom, do you have my new phone number? Oh, okay. Yeah. 13 it ends in 1328. Can you tell me what it is? Yeah. Okay. Beautiful. Thank you so much. Okay. Yeah. Beautiful. I'll just make them both together. Beautiful. Thank you so much. 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Hi, Sarah. My name is Cameron Cleese. How are you today? I'm good.\n\nThank you. Look. I'm just calling in relation to I have a message to return your call regarding some an well, an outstanding invoice, and I just wanted to see if I could get a copy of the invoice and payment ways I can make payments for it. Well, I don't know. I've never seen any it's my first invoice, and I've never seen one before.\n\nMy first name is Cameron, k a m e r o n. Uh-huh. 10/05/1984. Mhmm. Mhmm.\n\nMhmm. I don't I don't think I have not received a a tax invoice from you, so I'm not sure if it's bouncing or I just wanna confirm that you've got the right email address. Yeah. That's it. Mhmm.\n\nOkay. Sure. Okay. And I also need to update my phone number with you as well. Yeah.\n\nOkay. I remember. Okay. Just checking. Just waiting for it.\n\nIt's going through. That's okay. No. I haven't got it. Let me just see if it's going to my junk.\n\nYeah. Let me just double check. That's okay. Yeah. I I got your voice mail message, and I've only just changed my phone number yesterday.\n\nSo I thought I needed to call no. It's not. So you're sending it to cameron, k a m e r o n, please, klease@yahoo.com? And it's definitely gone. Yeah.\n\nI'm just I don't I just I'm did you leave a download? No. No. It's not case sensitive. I'm just no.\n\nIt hasn't come through. I don't know why. Okay. Look. I'll give you my work email address.\n\nIs k a is k a m dot w .klease@aleanzed.com.au. No. Just k l e a s e. So it's only one l. No.\n\nA l l I a n zed dot com dot a u. It's hard to know that they haven't come through. Okay. So my login address to go in. Okay.\n\nI do have that one. That's that's. So if you just wanna make that my email address, that would be fabulous. Yeah. Mom, do you have my new phone number?\n\nOh, okay. Yeah. 13 it ends in 1328. Can you tell me what it is? Yeah.\n\nOkay. Beautiful. Thank you so much. Okay. Yeah.\n\nBeautiful. I'll just make them both together. Beautiful. Thank you so much. I really appreciate it.\n\nBye. Thank you. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06374936550855637},{"text":"Hi, Sarah.","start":3.52,"end":4.16,"sentiment":"neutral","sentiment_score":0.18757493793964386},{"text":"My name is Cameron Cleese.","start":4.16,"end":5.04,"sentiment":"neutral","sentiment_score":0.17450311183929443},{"text":"How are you today?","start":5.04,"end":5.94,"sentiment":"neutral","sentiment_score":0.27331943064928055},{"text":"I'm good.","start":9.92,"end":10.559999,"sentiment":"positive","sentiment_score":0.47841835021972656}],"sentiment":"neutral","sentiment_score":0.24010923025863512,"num_words":14,"start":0.48,"end":10.559999},{"sentences":[{"text":"Thank you.","start":10.559999,"end":11.3,"sentiment":"positive","sentiment_score":0.5671937465667725},{"text":"Look.","start":11.44,"end":11.679999,"sentiment":"neutral","sentiment_score":0.24029019474983215},{"text":"I'm just calling in relation to I have a message to return your call regarding some an well, an outstanding invoice, and I just wanted to see if I could get a copy of the invoice and payment ways I can make payments for it.","start":11.679999,"end":24.865,"sentiment":"neutral","sentiment_score":0.07597855486803584},{"text":"Well, I don't know.","start":31.08,"end":31.72,"sentiment":"neutral","sentiment_score":-0.20150963589549065},{"text":"I've never seen any it's my first invoice, and I've never seen one before.","start":31.72,"end":36.62,"sentiment":"neutral","sentiment_score":-0.304733191217695}],"sentiment":"neutral","sentiment_score":-0.0042210691467379075,"num_words":66,"start":10.559999,"end":36.62},{"sentences":[{"text":"My first name is Cameron, k a m e r o n.","start":41.48,"end":44.325,"sentiment":"neutral","sentiment_score":-0.0003598512460788091},{"text":"Uh-huh.","start":51.845,"end":52.345,"sentiment":"neutral","sentiment_score":0.02889995276927948},{"text":"10/05/1984.","start":81.005,"end":83.024994,"sentiment":"neutral","sentiment_score":0.013135016895830631},{"text":"Mhmm.","start":90.09,"end":90.59,"sentiment":"neutral","sentiment_score":-0.059050288051366806},{"text":"Mhmm.","start":91.13,"end":91.63,"sentiment":"neutral","sentiment_score":-0.045769911259412766}],"sentiment":"neutral","sentiment_score":-0.004193965287413448,"num_words":16,"start":41.48,"end":91.63},{"sentences":[{"text":"Mhmm.","start":94.09,"end":94.59,"sentiment":"neutral","sentiment_score":-0.05713341385126114},{"text":"I don't I don't think I have not received a a tax invoice from you, so I'm not sure if it's bouncing or I just wanna confirm that you've got the right email address.","start":101.954994,"end":111.494995,"sentiment":"neutral","sentiment_score":-0.18780605111490278},{"text":"Yeah.","start":120.649994,"end":120.89,"sentiment":"neutral","sentiment_score":0.013424885459244251},{"text":"That's it.","start":120.89,"end":121.71,"sentiment":"neutral","sentiment_score":0.010996547527611256},{"text":"Mhmm.","start":130.01,"end":130.425,"sentiment":"neutral","sentiment_score":0.03974113613367081}],"sentiment":"neutral","sentiment_score":-0.1632661547464056,"num_words":39,"start":94.09,"end":130.425},{"sentences":[{"text":"Okay.","start":130.985,"end":131.485,"sentiment":"neutral","sentiment_score":0.07810542732477188},{"text":"Sure.","start":131.625,"end":132.125,"sentiment":"neutral","sentiment_score":0.1555542349815369},{"text":"Okay.","start":137.38501,"end":137.625,"sentiment":"neutral","sentiment_score":0.11871618777513504},{"text":"And I also need to update my phone number with you as 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it.","start":175.87,"end":177.47,"sentiment":"neutral","sentiment_score":0.04675615858286619}],"sentiment":"neutral","sentiment_score":0.038973565213382244,"num_words":10,"start":169.295,"end":177.47},{"sentences":[{"text":"It's going through.","start":177.47,"end":178.45,"sentiment":"neutral","sentiment_score":0.0746294508377711},{"text":"That's okay.","start":193.895,"end":195.095,"sentiment":"neutral","sentiment_score":0.0627833902835846},{"text":"No.","start":195.095,"end":195.335,"sentiment":"neutral","sentiment_score":-0.3181617856025696},{"text":"I haven't got it.","start":195.335,"end":196.535,"sentiment":"negative","sentiment_score":-0.3333462178707123},{"text":"Let me just see if it's going to my junk.","start":196.535,"end":198.555,"sentiment":"negative","sentiment_score":-0.33982169032096865}],"sentiment":"neutral","sentiment_score":-0.2350154213607311,"num_words":20,"start":177.47,"end":198.555},{"sentences":[{"text":"Yeah.","start":201.36,"end":201.76001,"sentiment":"neutral","sentiment_score":-0.10272045433521272},{"text":"Let me just double check.","start":201.76001,"end":203.22,"sentiment":"neutral","sentiment_score":-0.05836323499679565},{"text":"That's okay.","start":211.6,"end":212.5,"sentiment":"neutral","sentiment_score":-0.01928014773875475},{"text":"Yeah.","start":213.99501,"end":214.49501,"sentiment":"neutral","sentiment_score":-0.030703430995345116},{"text":"I I got your voice mail message, and I've only just changed my phone number yesterday.","start":215.035,"end":221.43501,"sentiment":"neutral","sentiment_score":-0.07421514368616045}],"sentiment":"neutral","sentiment_score":-0.06604970619082451,"num_words":25,"start":201.36,"end":221.43501},{"sentences":[{"text":"So I thought I needed to call no.","start":221.43501,"end":224.07501,"sentiment":"neutral","sentiment_score":-0.07021490158513188},{"text":"It's not.","start":224.07501,"end":224.815,"sentiment":"neutral","sentiment_score":-0.08683950081467628},{"text":"So you're sending it to cameron, k a m e r o n, please, klease@yahoo.com?","start":224.955,"end":233.38,"sentiment":"neutral","sentiment_score":-0.02278043944388628},{"text":"And it's definitely gone.","start":236.08,"end":237.46,"sentiment":"neutral","sentiment_score":-0.301040917634964},{"text":"Yeah.","start":245.575,"end":245.97499,"sentiment":"neutral","sentiment_score":-0.0931043177843094}],"sentiment":"neutral","sentiment_score":-0.07914575980976224,"num_words":30,"start":221.43501,"end":245.97499},{"sentences":[{"text":"I'm just I don't I just I'm did you leave a download?","start":245.97499,"end":249.11499,"sentiment":"neutral","sentiment_score":-0.12413179874420166},{"text":"No.","start":255.575,"end":255.735,"sentiment":"neutral","sentiment_score":-0.19748561084270477},{"text":"No.","start":255.735,"end":255.97499,"sentiment":"neutral","sentiment_score":-0.22806091606616977},{"text":"It's not case sensitive.","start":255.97499,"end":257.595,"sentiment":"neutral","sentiment_score":-0.20884575694799423},{"text":"I'm just no.","start":260.58002,"end":262.98,"sentiment":"neutral","sentiment_score":-0.2843461036682129}],"sentiment":"neutral","sentiment_score":-0.1715975928874243,"num_words":21,"start":245.97499,"end":262.98},{"sentences":[{"text":"It hasn't come through.","start":262.98,"end":264.18,"sentiment":"neutral","sentiment_score":-0.31496816873550415},{"text":"I don't know why.","start":264.18,"end":264.98,"sentiment":"neutral","sentiment_score":-0.2711898125708103},{"text":"Okay.","start":264.98,"end":265.46,"sentiment":"neutral","sentiment_score":-0.04491839557886124},{"text":"Look.","start":265.46,"end":265.78,"sentiment":"neutral","sentiment_score":-0.03128119930624962},{"text":"I'll give you my work email address.","start":265.78,"end":267.64,"sentiment":"neutral","sentiment_score":0.008322846543576037}],"sentiment":"neutral","sentiment_score":-0.1389747996650198,"num_words":17,"start":262.98,"end":267.64},{"sentences":[{"text":"Is k a is k a m dot w .klease@aleanzed.com.au.","start":271.185,"end":293.31,"sentiment":"neutral","sentiment_score":-0.007599835025353564},{"text":"No.","start":301.525,"end":301.845,"sentiment":"neutral","sentiment_score":-0.05897138267755509},{"text":"Just k l e a s e.","start":301.845,"end":304.565,"sentiment":"neutral","sentiment_score":-0.018645990639925003},{"text":"So it's only one l.","start":304.565,"end":305.945,"sentiment":"neutral","sentiment_score":-0.02971547394990921},{"text":"No.","start":312.0,"end":312.32,"sentiment":"neutral","sentiment_score":-0.028440169990062714}],"sentiment":"neutral","sentiment_score":-0.01890910313586178,"num_words":24,"start":271.185,"end":312.32},{"sentences":[{"text":"A l l I a n zed dot com dot a u.","start":312.32,"end":318.1,"sentiment":"neutral","sentiment_score":-0.011787959413292507},{"text":"It's hard to know that they haven't come through.","start":343.46002,"end":345.64,"sentiment":"neutral","sentiment_score":-0.11231384178002675},{"text":"Okay.","start":353.855,"end":354.335,"sentiment":"neutral","sentiment_score":-0.003689323086291552},{"text":"So my login address to go in.","start":354.335,"end":359.475,"sentiment":"neutral","sentiment_score":-0.0022690227654363427},{"text":"Okay.","start":365.97,"end":366.21002,"sentiment":"neutral","sentiment_score":0.033519260585308075}],"sentiment":"neutral","sentiment_score":-0.03794444369462629,"num_words":30,"start":312.32,"end":366.21002},{"sentences":[{"text":"I do have that one.","start":366.21002,"end":367.51,"sentiment":"neutral","sentiment_score":0.05121632814407349},{"text":"That's that's.","start":368.37,"end":369.19,"sentiment":"neutral","sentiment_score":0.19281475245952606},{"text":"So if you just wanna make that my email address, that would be fabulous.","start":369.89,"end":373.03,"sentiment":"positive","sentiment_score":0.4795098070587431},{"text":"Yeah.","start":380.61502,"end":381.11502,"sentiment":"neutral","sentiment_score":0.020804043859243393},{"text":"Mom, do you have my new phone number?","start":381.73502,"end":383.755,"sentiment":"neutral","sentiment_score":0.012932268087752163}],"sentiment":"neutral","sentiment_score":0.2493036877674361,"num_words":30,"start":366.21002,"end":383.755},{"sentences":[{"text":"Oh, okay.","start":387.975,"end":389.11502,"sentiment":"neutral","sentiment_score":-0.0018663087394088507},{"text":"Yeah.","start":389.415,"end":389.655,"sentiment":"neutral","sentiment_score":-0.0021297098137438297},{"text":"13 it ends in 1328.","start":389.655,"end":391.33502,"sentiment":"neutral","sentiment_score":-0.009045249223709107},{"text":"Can you tell me what it is?","start":391.33502,"end":392.795,"sentiment":"neutral","sentiment_score":-0.011493033330355371},{"text":"Yeah.","start":397.57,"end":398.07,"sentiment":"neutral","sentiment_score":0.001515926094725728}],"sentiment":"neutral","sentiment_score":-0.008126492539304309,"num_words":16,"start":387.975,"end":398.07},{"sentences":[{"text":"Okay.","start":400.37,"end":400.85,"sentiment":"neutral","sentiment_score":0.0792887806892395},{"text":"Beautiful.","start":400.85,"end":401.35,"sentiment":"neutral","sentiment_score":0.26166993379592896},{"text":"Thank you so much.","start":403.17,"end":404.47,"sentiment":"neutral","sentiment_score":0.3211819753050804},{"text":"Okay.","start":415.645,"end":416.145,"sentiment":"neutral","sentiment_score":0.04089841991662979},{"text":"Yeah.","start":417.245,"end":417.745,"sentiment":"neutral","sentiment_score":0.1087179183959961}],"sentiment":"neutral","sentiment_score":0.2219128692522645,"num_words":8,"start":400.37,"end":417.745},{"sentences":[{"text":"Beautiful.","start":418.685,"end":419.185,"sentiment":"positive","sentiment_score":0.5141934156417847},{"text":"I'll just make them both together.","start":419.245,"end":420.78497,"sentiment":"neutral","sentiment_score":0.2147918020685514},{"text":"Beautiful.","start":430.28998,"end":430.69,"sentiment":"positive","sentiment_score":0.5822732448577881},{"text":"Thank you so much.","start":430.69,"end":431.57,"sentiment":"positive","sentiment_score":0.6807300299406052},{"text":"I really appreciate it.","start":431.57,"end":432.78998,"sentiment":"positive","sentiment_score":0.536860927939415}],"sentiment":"positive","sentiment_score":0.4534738315269351,"num_words":16,"start":418.685,"end":432.78998},{"sentences":[{"text":"Bye.","start":435.45087,"end":435.95087,"sentiment":"positive","sentiment_score":0.47873538732528687},{"text":"Thank you.","start":436.41086,"end":436.97086,"sentiment":"positive","sentiment_score":0.7753897905349731},{"text":"Goodbye.","start":436.97086,"end":437.47086,"sentiment":"positive","sentiment_score":0.36327487230300903}],"sentiment":"positive","sentiment_score":0.5981974601745605,"num_words":4,"start":435.45087,"end":437.47086}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon.\n\nChannel 1: Hello?\n\nChannel 0: This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi, Sarah. My name is Cameron Cleese. How are you today?\n\nChannel 0: I'm good. Thank you for asking. How about yourself?\n\nChannel 1: I'm good. Thank you. Look. I'm just calling in relation to I have a message to return your call regarding some an well, an outstanding invoice, and I just wanted to see if I could get a copy of the invoice and payment ways I can make payments for it.\n\nChannel 0: Oh, sure. I would love to help you today. May I have the invoice number, please?\n\nChannel 1: Well, I don't know. I've never seen any it's my first invoice, and I've never seen one before.\n\nChannel 0: Okay. And how do you spell your first name? Let me just\n\nChannel 1: My first\n\nChannel 0: do\n\nChannel 1: name\n\nChannel 0: a search.\n\nChannel 1: is Cameron, k a m e r o n.\n\nChannel 0: Okay. Thank you so much. Just give me one moment. Let me do a search to pull out your account. Okay?\n\nChannel 1: Uh-huh.\n\nChannel 0: Thank you. Okay. Thank you so much for holding. I was able to pull up the camera and please. Would you mind verifying your date of birth, please, to make sure I'm looking on the right account?\n\nChannel 1: 10/05/1984.\n\nChannel 0: Thank you. Yeah. I'm showing here that you do have one overdue invoice for last\n\nChannel 1: Mhmm.\n\nChannel 0: month\n\nChannel 1: Mhmm.\n\nChannel 0: and outstanding invoice for this month. We tried\n\nChannel 1: Mhmm.\n\nChannel 0: to call you and sent you an email. Are you are you not receiving our email in reference to your invoices?\n\nChannel 1: I don't I don't think I have not received a a tax invoice from you, so I'm not sure if it's bouncing or I just wanna confirm that you've got the right email\n\nChannel 0: Mhmm.\n\nChannel 1: address.\n\nChannel 0: Yeah. Yeah. I'm about to ask that. What we have here is your last name, first name cameron, and then your last name cliz@yahoo.com.\n\nChannel 1: Yeah. That's it.\n\nChannel 0: Okay. So one moment here. I'll try to send you a trial email while I have you on\n\nChannel 1: Mhmm.\n\nChannel 0: the line. And could you\n\nChannel 1: Okay.\n\nChannel 0: please confirm\n\nChannel 1: Sure.\n\nChannel 0: if you got it, okay, just to make sure you will be receiving your requested\n\nChannel 1: Okay.\n\nChannel 0: let\n\nChannel 1: And\n\nChannel 0: me\n\nChannel 1: I\n\nChannel 0: put\n\nChannel 1: also need\n\nChannel 0: here.\n\nChannel 1: to update my phone number with you as well.\n\nChannel 0: Try it. Oh, thank you. I'll be happy to do that. Okay. Send it.\n\nCan you please check, please? I hope you got it.\n\nChannel 1: Yeah.\n\nChannel 0: It's from\n\nChannel 1: Okay.\n\nChannel 0: Melissa\n\nChannel 1: I remember.\n\nChannel 0: Airtel.\n\nChannel 1: Okay. Just checking. Just waiting for it. It's going through. That's okay.\n\nNo. I haven't got it. Let me just see\n\nChannel 0: No.\n\nChannel 1: if it's going to my junk.\n\nChannel 0: Yeah. Or spam?\n\nChannel 1: Yeah. Let me just double\n\nChannel 0: Oh,\n\nChannel 1: check.\n\nChannel 0: it's answered our question. Thank you so much for giving us a callback because we're wondering why we're not getting any response from you.\n\nChannel 1: That's\n\nChannel 0: That's\n\nChannel 1: okay.\n\nChannel 0: the reason.\n\nChannel 1: Yeah. I I got your voice mail message, and I've only just changed my phone number yesterday. So I thought I needed to call\n\nChannel 0: Mhmm.\n\nChannel 1: no.\n\nChannel 0: Update.\n\nChannel 1: It's not. So you're sending it to cameron, k a m e r o n, please, klease@yahoo.com?\n\nChannel 0: Yeah. That's what we have.\n\nChannel 1: And it's definitely gone.\n\nChannel 0: We just got it from your order receipt when you put in your details.\n\nChannel 1: Yeah. I'm just I don't I just I'm did you leave\n\nChannel 0: Is\n\nChannel 1: a\n\nChannel 0: there\n\nChannel 1: download?\n\nChannel 0: I believe there is no berry if it's a caps lock or small letters, something like that.\n\nChannel 1: No. No. It's not\n\nChannel 0: No.\n\nChannel 1: case\n\nChannel 0: There's\n\nChannel 1: sensitive.\n\nChannel 0: no\n\nChannel 1: I'm just no. It hasn't come through. I don't know why. Okay. Look.\n\nI'll give you my work email address.\n\nChannel 0: Okay. Sure.\n\nChannel 1: Is\n\nChannel 0: Yeah.\n\nChannel 1: k\n\nChannel 0: Go\n\nChannel 1: a\n\nChannel 0: ahead.\n\nChannel 1: is k a m\n\nChannel 0: Mhmm.\n\nChannel 1: dot w\n\nChannel 0: Mhmm.\n\nChannel 1: .klease@aleanzed.com.au.\n\nChannel 0: Mhmm. Okay. It seems like you didn't get the word l a l l,\n\nChannel 1: No.\n\nChannel 0: and\n\nChannel 1: Just\n\nChannel 0: then?\n\nChannel 1: k l e a s e. So it's only one l.\n\nChannel 0: Yes. And then after that, @allinz\n\nChannel 1: No. A l l I a n zed\n\nChannel 0: aliens?\n\nChannel 1: dot com\n\nChannel 0: Oh,\n\nChannel 1: dot a u.\n\nChannel 0: okay. Thank you. So let me try to send you an email to this, okay, just to make sure you will get the details you're requesting. Try.\n\nChannel 1: It's hard to know\n\nChannel 0: Okay.\n\nChannel 1: that they haven't come\n\nChannel 0: I\n\nChannel 1: through.\n\nChannel 0: sent you a new email to this work email you provided. It's\n\nChannel 1: Okay. So my login address to go in. Okay. I do have that one.\n\nChannel 0: Okay.\n\nChannel 1: That's that's.\n\nChannel 0: Perfect. So\n\nChannel 1: So if you just wanna make that my email address, that would be fabulous.\n\nChannel 0: alright. Sure. I'll I will update it. And then also, you want me to update your phone number. Right?\n\nChannel 1: Yeah. Mom, do you have my new phone number?\n\nChannel 0: It's showing with our call, the one ends\n\nChannel 1: Oh,\n\nChannel 0: in 13\n\nChannel 1: okay.\n\nChannel 0: 28.\n\nChannel 1: Yeah. 13\n\nChannel 0: This\n\nChannel 1: it\n\nChannel 0: is\n\nChannel 1: ends\n\nChannel 0: not\n\nChannel 1: in 1328. Can you tell me what it is?\n\nChannel 0: Oh, sure. So it's 045240\n\nChannel 1: Yeah.\n\nChannel 0: 1328.\n\nChannel 1: Okay. Beautiful.\n\nChannel 0: Okay. Let me\n\nChannel 1: Thank\n\nChannel 0: put\n\nChannel 1: you\n\nChannel 0: in\n\nChannel 1: so\n\nChannel 0: here.\n\nChannel 1: much.\n\nChannel 0: You're most welcome. So, Cameron, after this call, you will receive your invoices shortly along with the payment details. In that way, you can arrange the payment. Okay? Especially\n\nChannel 1: Okay.\n\nChannel 0: the June 1.\n\nChannel 1: Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Beautiful.\n\nChannel 0: And\n\nChannel 1: I'll just\n\nChannel 0: if you\n\nChannel 1: make them\n\nChannel 0: do\n\nChannel 1: both\n\nChannel 0: have any\n\nChannel 1: together.\n\nChannel 0: yeah. Yes. That's that's highly appreciated. And then if you have any further questions about the payment process, just let us know. We're open until 6PM.\n\nChannel 1: Beautiful. Thank you so much. I really\n\nChannel 0: Okay.\n\nChannel 1: appreciate it.\n\nChannel 0: Thank you. Thank you so much as well. Have a good one, and be\n\nChannel 1: Bye.\n\nChannel 0: safe.\n\nChannel 1: Thank you.\n\nChannel 0: Bye\n\nChannel 1: Goodbye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.0416284017264843}],"sentiment":"neutral","sentiment_score":0.0416284017264843,"channel":0,"num_words":1,"start":0.16,"end":0.48},{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.06374936550855637}],"sentiment":"neutral","sentiment_score":0.06374936550855637,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"This is Airtel accounts.","start":0.48,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.07574693392962217},{"text":"How may I help you 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customer, Cameron Cleese, calls about an outstanding invoice and requests a copy of the invoice and payment method. The agent, Sarah, asks for the invoice number and verifies the customer's personal information. The agent tries to send a trial email but can't find it, so the customer provides a new email address and phone number. The agent updates the customer's information and reminds them to arrange payment for the invoice and invoice."},"intents":{"segments":[{"text":"I'm just calling in relation to I have a message to return your call regarding some an well, an outstanding invoice, and I just wanted to see if I could get a copy of the invoice and payment ways I can make payments for it. Oh, sure.","start_word":37,"end_word":83,"intents":[{"intent":"Return call","confidence_score":0.29993182},{"intent":"Obtain invoice","confidence_score":0.02762758}]},{"text":"to call you and sent you an email. Are you are you not receiving our email in reference to your invoices? 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How about yourself? I'm good. Thank you.","start_word":23,"end_word":35,"sentiment":"positive","sentiment_score":0.5170755386352539},{"text":"Look. I'm just calling in relation to I have a message to return your call regarding some an well, an outstanding invoice, and I just wanted to see if I could get a copy of the invoice and payment ways I can make payments for it. Oh, sure.","start_word":36,"end_word":83,"sentiment":"neutral","sentiment_score":0.0907774344086647},{"text":"I would love to help you today.","start_word":84,"end_word":90,"sentiment":"positive","sentiment_score":0.49067559838294983},{"text":"May I have the invoice number, please? Well, I don't know. I've never seen any it's my first invoice, and I've never seen one before. Okay. And how do you spell your first name? Let me just My first do name a search. is Cameron, k a m e r o n. Okay. Thank you so much. Just give me one moment. Let me do a search to pull out your account. Okay? Uh-huh. Thank you. Okay. Thank you so much for holding. I was able to pull up the camera and please. Would you mind verifying your date of birth, please, to make sure I'm looking on the right account? 10/05/1984. Thank you. Yeah. I'm showing here that you do have one overdue invoice for last Mhmm. month Mhmm. and outstanding invoice for this month. We tried Mhmm. to call you and sent you an email. Are you are you not receiving our email in reference to your invoices? I don't I don't think I have not received a a tax invoice from you, so I'm not sure if it's bouncing or I just wanna confirm that you've got the right email Mhmm. address. Yeah. Yeah. I'm about to ask that. What we have here is your last name, first name cameron, and then your last name cliz@yahoo.com. Yeah. That's it. Okay. So one moment here. I'll try to send you a trial email while I have you on Mhmm. the line. And could you Okay. please confirm Sure. if you got it, okay, just to make sure you will be receiving your requested Okay. let And me I put also need here. to update my phone number with you as well. Try it.","start_word":91,"end_word":375,"sentiment":"neutral","sentiment_score":-0.002774853592640475},{"text":"Oh, thank you. I'll be happy to do that.","start_word":376,"end_word":384,"sentiment":"positive","sentiment_score":0.6098789572715759},{"text":"Okay. Send it. Can you please check, please? I hope you got it. Yeah. It's from Okay. Melissa I remember. Airtel. Okay. Just checking. Just waiting for it. It's going through. That's okay. No. I haven't got it. Let me just see No.","start_word":385,"end_word":427,"sentiment":"neutral","sentiment_score":-0.011861379258334637},{"text":"if it's going to my junk.","start_word":428,"end_word":433,"sentiment":"negative","sentiment_score":-0.4491517245769501},{"text":"Yeah. Or spam? Yeah. Let me just double Oh, check. it's answered our question. Thank you so much for giving us a callback because we're wondering why we're not getting any response from you. That's That's okay. the reason. Yeah. I I got your voice mail message, and I've only just changed my phone number yesterday. So I thought I needed to call Mhmm. no. Update. It's not. So you're sending it to cameron, k a m e r o n, please, klease@yahoo.com? Yeah. That's what we have. And it's definitely gone. We just got it from your order receipt when you put in your details. Yeah. I'm just I don't I just I'm did you leave Is a there download? I believe there is no berry if it's a caps lock or small letters, something like that. No. No. It's not No. case There's sensitive. no I'm just no. It hasn't come through. I don't know why. Okay. Look. I'll give you my work email address. Okay. Sure. Is Yeah. k Go a ahead. is k a m Mhmm. dot w Mhmm. . klease@aleanzed.com.au. Mhmm. Okay. It seems like you didn't get the word l a l l, No. and Just then? k l e a s e. So it's only one l. Yes. And then after that, @allinz No. A l l I a n zed aliens? dot com Oh, dot a u. okay. Thank you. So let me try to send you an email to this, okay, just to make sure you will get the details you're requesting. Try. It's hard to know Okay. that they haven't come I through. sent you a new email to this work email you provided. It's Okay. So my login address to go in. Okay. I do have that one. Okay. That's that's.","start_word":434,"end_word":734,"sentiment":"neutral","sentiment_score":-0.06199165693239813},{"text":"Perfect. So So if you just wanna make that my email address, that would be fabulous.","start_word":735,"end_word":750,"sentiment":"positive","sentiment_score":0.4813902676105499},{"text":"alright. Sure. I'll I will update it. And then also, you want me to update your phone number. Right? Yeah. Mom, do you have my new phone number? It's showing with our call, the one ends Oh, in 13 okay. 28. Yeah. 13 This it is ends not in 1328. Can you tell me what it is? Oh, sure. So it's 045240 Yeah. 1328. Okay. Beautiful. Okay. Let me Thank put you in so here.","start_word":751,"end_word":825,"sentiment":"neutral","sentiment_score":0.05543546378612518},{"text":"much. You're most welcome.","start_word":826,"end_word":829,"sentiment":"positive","sentiment_score":0.4116171002388001},{"text":"So, Cameron, after this call, you will receive your invoices shortly along with the payment details. In that way, you can arrange the payment. Okay? Especially Okay. the June 1. Yeah. Alright.","start_word":830,"end_word":861,"sentiment":"neutral","sentiment_score":0.18012668192386627},{"text":"Beautiful.","start_word":862,"end_word":862,"sentiment":"positive","sentiment_score":0.5141934156417847},{"text":"And I'll just if you make them do both have any together. yeah. Yes.","start_word":863,"end_word":876,"sentiment":"neutral","sentiment_score":0.23850345611572263},{"text":"That's that's highly appreciated.","start_word":877,"end_word":880,"sentiment":"positive","sentiment_score":0.636430561542511},{"text":"And then if you have any further questions about the payment process, just let us know. We're open until 6PM.","start_word":881,"end_word":900,"sentiment":"neutral","sentiment_score":0.2430546283721924},{"text":"Beautiful. Thank you so much. I really Okay. appreciate it. Thank you. Thank you so much as well. Have a good one, and be Bye. safe. Thank you. Bye Goodbye.","start_word":901,"end_word":930,"sentiment":"positive","sentiment_score":0.580921983718872},{"text":"bye.","start_word":931,"end_word":931,"sentiment":"neutral","sentiment_score":0.2102991044521332}],"average":{"sentiment":"neutral","sentiment_score":0.04776282920969399}}}}