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Which provider? Not us. Well, it's easy if it's in our policy. It's not that easy if it's not our fucking policy. It's the the the the crux of it. But if we have a TPA, you essentially call them. Well, you call them and you say, I need to I need to initiate a claim on behalf of a client. They are going to they are going to ask you a few questions. The questions are what what what occurred. So it's a stroke. When did it occur? When was the last time the client worked? And you answer as much as you were able to answer in those. And you just say, could you please email the claims pack to the client? And you can and you can ask for us to have a copy of it. Yes. They may. They may not. They don't always provide it to us. It's the same for that. Yeah. One second. Orianna, I fucking love you. Stop. Stop. What? I can hear you. Just fine. I am on the phone. Go away. Sorry. All I can hear is my daughter fucking screeching her son. Anyway yes. Yep. Yep. Absolutely. And then just if Savi has a file note or whatever, all I would do is just be like, we have we have been notified of claim via blah and just copy Savi's like, do the link thing from file notes. So that way it links back to how we were notified. So that way we can, in the future, be like, cool. We send out from this. And then go from there. That's all. Yeah. And then the only thing Kate and I do, just because claims specifically, some of them can be really long winded, is in the notes section in the actual claim, we just start keeping notes, and those notes are basically just like exactly what we're kinda talking about. So we put I'm so out of breath. Fuck me. Oh, Right. Oh, my nose is all fucking blocked up. I can't breathe. We we kinda put just, like, the date. So it'd be, like, 49DotDot m l client client notified of claim, claim reason, stroke, client currently overseas, and just like it's, like, it's the high level notes. So that way, if the claim ends up going over a long period of time and or what has happened in the past, people are jumping in and out of the claim. Correct. Then anyone can kinda jump in and be like, sick. We were notified on this day. This is what's wrong with with the person. Blah blah blah. Yeah. You should be able to go through the the claims team, but good luck. Let me know how you go. Nah. Nah. Go through go through the claims. You should you should be able generally, you can submit a claim on behalf of someone. You just can't, like, you can't inquire about anything. You can then turn around and be like, we have a TPA. Can we also get the claims back? But worst case, it just gets sent to the client. If he's overseas, make sure that they email it. If they oh, he's home again? Cool. The client's definitely working. Like, he was working when it happened. Like, he has a job in fit. Cool. Yeah. Great. Alright. Cool. He was just he was over there for just a a little bit. Hey, guys. That's okay, lovely. Bye. Yeah. It's a fucking, pupil free day today. Yeah. And I just turned around the kids, and I was like, look. I'm like, I love you all. I'm like, it's morning tea time. I'm gonna make a coffee. And while I'm making a coffee, I'm like, you guys are all going to start cleaning up the house. Because if we clean up the house today, we don't have to clean the house tomorrow. And then that resulted in them fighting, and then all of a sudden, Coda got hurt, and then Coda's been now sulking in behind me in the study because that he thinks that that then means that he doesn't have to do anything. And Ari has Ari has plugged her headphones in, and she is in her room cleaning her room while she's singing k pop demon hunter things at the top of her lungs. Yeah. He's gonna keep the switch until you until you clean your bedroom, and we clean the lounge room up, and then he can go back on a switch. Okay. I I quit on all of this. Thanks, love. 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love. Hey. Good. No client? Okay.\n\nThat's fine. Sorry. I I just no. No. No.\n\nI was just I was closing the door on my kid because he's having a meltdown. Anyway. Yep. Yeah. Okay.\n\nYeah. Which provider? Not us. Well, it's easy if it's in our policy. It's not that easy if it's not our fucking policy.\n\nIt's the the the the crux of it. But if we have a TPA, you essentially call them. Well, you call them and you say, I need to I need to initiate a claim on behalf of a client. They are going to they are going to ask you a few questions. The questions are what what what occurred.\n\nSo it's a stroke. When did it occur? When was the last time the client worked? And you answer as much as you were able to answer in those. And you just say, could you please email the claims pack to the client?\n\nAnd you can and you can ask for us to have a copy of it. Yes. They may. They may not. They don't always provide it to us.\n\nIt's the same for that. Yeah. One second. Orianna, I fucking love you. Stop.\n\nStop. What? I can hear you. Just fine. I am on the phone.\n\nGo away. Sorry. All I can hear is my daughter fucking screeching her son. Anyway yes. Yep.\n\nYep. Absolutely. And then just if Savi has a file note or whatever, all I would do is just be like, we have we have been notified of claim via blah and just copy Savi's like, do the link thing from file notes. So that way it links back to how we were notified. So that way we can, in the future, be like, cool.\n\nWe send out from this. And then go from there. That's all. Yeah. And then the only thing Kate and I do, just because claims specifically, some of them can be really long winded, is in the notes section in the actual claim, we just start keeping notes, and those notes are basically just like exactly what we're kinda talking about.\n\nSo we put I'm so out of breath. Fuck me. Oh, Right. Oh, my nose is all fucking blocked up. I can't breathe.\n\nWe we kinda put just, like, the date. So it'd be, like, 49DotDot m l client client notified of claim, claim reason, stroke, client currently overseas, and just like it's, like, it's the high level notes. So that way, if the claim ends up going over a long period of time and or what has happened in the past, people are jumping in and out of the claim. Correct. Then anyone can kinda jump in and be like, sick.\n\nWe were notified on this day. This is what's wrong with with the person. Blah blah blah. Yeah. You should be able to go through the the claims team, but good luck.\n\nLet me know how you go. Nah. Nah. Go through go through the claims. You should you should be able generally, you can submit a claim on behalf of someone.\n\nYou just can't, like, you can't inquire about anything. You can then turn around and be like, we have a TPA. Can we also get the claims back? But worst case, it just gets sent to the client. If he's overseas, make sure that they email it.\n\nIf they oh, he's home again? Cool. The client's definitely working. Like, he was working when it happened. Like, he has a job in fit.\n\nCool. Yeah. Great. Alright. Cool.\n\nHe was just he was over there for just a a little bit. Hey, guys. That's okay, lovely. Bye. Yeah.\n\nIt's a fucking, pupil free day today. Yeah. And I just turned around the kids, and I was like, look. I'm like, I love you all. I'm like, it's morning tea time.\n\nI'm gonna make a coffee. And while I'm making a coffee, I'm like, you guys are all going to start cleaning up the house. Because if we clean up the house today, we don't have to clean the house tomorrow. And then that resulted in them fighting, and then all of a sudden, Coda got hurt, and then Coda's been now sulking in behind me in the study because that he thinks that that then means that he doesn't have to do anything. And Ari has Ari has plugged her headphones in, and she is in her room cleaning her room while she's singing k pop demon hunter things at the top of her lungs.\n\nYeah. He's gonna keep the switch until you until you clean your bedroom, and we clean the lounge room up, and then he can go back on a switch. Okay. I I quit on all of this. Thanks, love.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey, love.","start":2.48,"end":3.06,"sentiment":"neutral","sentiment_score":0.25894978642463684},{"text":"Hey.","start":4.48,"end":4.56,"sentiment":"neutral","sentiment_score":0.23011457920074463},{"text":"Good.","start":4.56,"end":5.06,"sentiment":"positive","sentiment_score":0.492783784866333},{"text":"No client?","start":11.36,"end":12.16,"sentiment":"neutral","sentiment_score":-0.05446196720004082},{"text":"Okay.","start":12.16,"end":12.559999,"sentiment":"neutral","sentiment_score":-0.013704129494726658}],"sentiment":"neutral","sentiment_score":0.15973855328879186,"num_words":7,"start":2.48,"end":12.559999},{"sentences":[{"text":"That's fine.","start":12.559999,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.009479599073529243},{"text":"Sorry.","start":13.36,"end":13.86,"sentiment":"neutral","sentiment_score":-0.13025641441345215},{"text":"I I just no.","start":14.724999,"end":15.844999,"sentiment":"neutral","sentiment_score":-0.13297056406736374},{"text":"No.","start":15.844999,"end":16.005,"sentiment":"neutral","sentiment_score":-0.18497490882873535},{"text":"No.","start":16.005,"end":16.164999,"sentiment":"neutral","sentiment_score":-0.2303861826658249}],"sentiment":"neutral","sentiment_score":-0.12182877336939175,"num_words":9,"start":12.559999,"end":16.164999},{"sentences":[{"text":"I was just I was closing the door on my kid because he's having a meltdown.","start":16.164999,"end":19.545,"sentiment":"neutral","sentiment_score":-0.3150946628302336},{"text":"Anyway.","start":20.485,"end":20.985,"sentiment":"neutral","sentiment_score":-0.06847167760133743},{"text":"Yep.","start":33.79,"end":34.29,"sentiment":"neutral","sentiment_score":0.015961308032274246},{"text":"Yeah.","start":35.31,"end":35.81,"sentiment":"neutral","sentiment_score":0.0026608090847730637},{"text":"Okay.","start":37.79,"end":38.29,"sentiment":"neutral","sentiment_score":-0.011493489146232603}],"sentiment":"neutral","sentiment_score":-0.255142882745713,"num_words":20,"start":16.164999,"end":38.29},{"sentences":[{"text":"Yeah.","start":38.43,"end":38.93,"sentiment":"neutral","sentiment_score":-0.008300967514514923},{"text":"Which provider?","start":41.405003,"end":42.305,"sentiment":"neutral","sentiment_score":-0.017269347794353962},{"text":"Not us.","start":47.325,"end":48.145,"sentiment":"neutral","sentiment_score":-0.06116109527647495},{"text":"Well, it's easy if it's in our policy.","start":51.485,"end":53.645,"sentiment":"neutral","sentiment_score":-0.10469581000506878},{"text":"It's not that easy if it's not our fucking policy.","start":53.645,"end":55.965,"sentiment":"neutral","sentiment_score":-0.23957340270280839}],"sentiment":"neutral","sentiment_score":-0.14775923307499159,"num_words":23,"start":38.43,"end":55.965},{"sentences":[{"text":"It's the the the the crux of it.","start":55.965,"end":58.02,"sentiment":"neutral","sentiment_score":-0.1479174941778183},{"text":"But if we have a TPA, you essentially call them.","start":58.02,"end":60.76,"sentiment":"neutral","sentiment_score":-0.03140483107417822},{"text":"Well, you call them and you say, I need to I need to initiate a claim on behalf of a client.","start":61.14,"end":66.04,"sentiment":"neutral","sentiment_score":-0.014742923279603323},{"text":"They are going to they are going to ask you a few questions.","start":66.58,"end":71.825,"sentiment":"neutral","sentiment_score":-0.021287720220593307},{"text":"The questions are what what what occurred.","start":71.825,"end":74.485,"sentiment":"neutral","sentiment_score":-0.03971490530031068}],"sentiment":"neutral","sentiment_score":-0.04002939581365909,"num_words":59,"start":55.965,"end":74.485},{"sentences":[{"text":"So it's a stroke.","start":75.744995,"end":76.784996,"sentiment":"neutral","sentiment_score":-0.038419890217483044},{"text":"When did it occur?","start":76.784996,"end":77.66499,"sentiment":"neutral","sentiment_score":-0.025286557618528605},{"text":"When was the last time the client worked?","start":77.66499,"end":79.524994,"sentiment":"neutral","sentiment_score":-0.011571328388527036},{"text":"And you answer as much as you were able to answer in those.","start":82.145,"end":86.08,"sentiment":"neutral","sentiment_score":-0.002339680464221881},{"text":"And you just say, could you please email the claims pack to the client?","start":86.08,"end":89.299995,"sentiment":"neutral","sentiment_score":0.007651665514068944}],"sentiment":"neutral","sentiment_score":-0.006295091797446095,"num_words":43,"start":75.744995,"end":89.299995},{"sentences":[{"text":"And you can and you can ask for us to have a copy of it.","start":90.799995,"end":93.2,"sentiment":"neutral","sentiment_score":0.007872618362307548},{"text":"Yes.","start":93.2,"end":93.7,"sentiment":"neutral","sentiment_score":0.03350131958723068},{"text":"They may.","start":96.025,"end":96.585,"sentiment":"neutral","sentiment_score":-0.04095349460840225},{"text":"They may not.","start":96.585,"end":97.564995,"sentiment":"neutral","sentiment_score":-0.12036095062891643},{"text":"They don't always provide it to us.","start":97.625,"end":99.225,"sentiment":"neutral","sentiment_score":-0.1668633371591568}],"sentiment":"neutral","sentiment_score":-0.05212295022127884,"num_words":28,"start":90.799995,"end":99.225},{"sentences":[{"text":"It's the same for that.","start":99.225,"end":100.765,"sentiment":"neutral","sentiment_score":-0.10204128921031952},{"text":"Yeah.","start":103.064995,"end":103.564995,"sentiment":"neutral","sentiment_score":0.1315131634473801},{"text":"One second.","start":109.33,"end":110.07,"sentiment":"neutral","sentiment_score":-0.03328433074057102},{"text":"Orianna, I fucking love you.","start":110.13,"end":111.91,"sentiment":"negative","sentiment_score":-0.6653001189231873},{"text":"Stop.","start":112.13,"end":112.63,"sentiment":"negative","sentiment_score":-0.3686872124671936}],"sentiment":"neutral","sentiment_score":-0.29574641079774927,"num_words":14,"start":99.225,"end":112.63},{"sentences":[{"text":"Stop.","start":113.09,"end":113.59,"sentiment":"neutral","sentiment_score":-0.20687982439994812},{"text":"What?","start":114.05,"end":114.55,"sentiment":"neutral","sentiment_score":-0.13507619500160217},{"text":"I can hear you.","start":114.77,"end":115.99,"sentiment":"neutral","sentiment_score":-0.13678481988608837},{"text":"Just fine.","start":116.53,"end":117.33,"sentiment":"neutral","sentiment_score":-0.03895112872123718},{"text":"I am on the phone.","start":117.33,"end":118.55,"sentiment":"neutral","sentiment_score":-0.08858373463153839}],"sentiment":"neutral","sentiment_score":-0.10845509458046693,"num_words":13,"start":113.09,"end":118.55},{"sentences":[{"text":"Go away.","start":119.25,"end":119.99,"sentiment":"neutral","sentiment_score":-0.21209540963172913},{"text":"Sorry.","start":121.41,"end":121.91,"sentiment":"neutral","sentiment_score":-0.2250017821788788},{"text":"All I can hear is my daughter fucking screeching her son.","start":123.755005,"end":126.715004,"sentiment":"negative","sentiment_score":-0.36628986217758874},{"text":"Anyway yes.","start":126.715004,"end":136.17,"sentiment":"neutral","sentiment_score":0.08313540369272232},{"text":"Yep.","start":136.49,"end":136.65,"sentiment":"neutral","sentiment_score":0.10906149446964264}],"sentiment":"neutral","sentiment_score":-0.2590028696200427,"num_words":17,"start":119.25,"end":136.65},{"sentences":[{"text":"Yep.","start":136.65,"end":137.05,"sentiment":"neutral","sentiment_score":0.13011996448040009},{"text":"Absolutely.","start":137.05,"end":137.55,"sentiment":"neutral","sentiment_score":0.1353910267353058},{"text":"And then just if Savi has a file note or whatever, all I would do is just be like, we have we have been notified of claim via blah and just copy Savi's like, do the link thing from file notes.","start":137.93,"end":152.35501,"sentiment":"neutral","sentiment_score":0.13199717715019132},{"text":"So that way it links back to how we were notified.","start":152.35501,"end":154.935,"sentiment":"neutral","sentiment_score":0.23383001441305334},{"text":"So that way we can, in the future, be like, cool.","start":154.99501,"end":157.395,"sentiment":"neutral","sentiment_score":0.3121664442799308}],"sentiment":"neutral","sentiment_score":0.17974394307686734,"num_words":65,"start":136.65,"end":157.395},{"sentences":[{"text":"We send out from this.","start":157.395,"end":158.695,"sentiment":"neutral","sentiment_score":0.16728939712047577},{"text":"And then go from there.","start":159.715,"end":162.05501,"sentiment":"neutral","sentiment_score":0.07965853065252304},{"text":"That's all.","start":163.235,"end":163.86,"sentiment":"neutral","sentiment_score":0.056679412722587585},{"text":"Yeah.","start":166.26,"end":166.58,"sentiment":"neutral","sentiment_score":0.024387599900364876},{"text":"And then the only thing Kate and I do, just because claims specifically, some of them can be really long winded, is in the notes section in the actual claim, we just start keeping notes, and those notes are basically just like exactly what we're kinda talking about.","start":166.58,"end":182.72499,"sentiment":"neutral","sentiment_score":-0.039644075906835496}],"sentiment":"neutral","sentiment_score":-0.00869556687405852,"num_words":61,"start":157.395,"end":182.72499},{"sentences":[{"text":"So we put I'm so out of breath.","start":182.785,"end":186.305,"sentiment":"neutral","sentiment_score":-0.24294108478352427},{"text":"Fuck me.","start":186.305,"end":186.965,"sentiment":"negative","sentiment_score":-0.5524917840957642},{"text":"Oh, Right.","start":190.14499,"end":190.89,"sentiment":"neutral","sentiment_score":-0.08713371306657791},{"text":"Oh, my nose is all fucking blocked up.","start":190.89,"end":192.65001,"sentiment":"negative","sentiment_score":-0.37915293872356415},{"text":"I can't breathe.","start":192.65001,"end":193.55,"sentiment":"neutral","sentiment_score":-0.30864714582761127}],"sentiment":"neutral","sentiment_score":-0.3122584617332272,"num_words":23,"start":182.785,"end":193.55},{"sentences":[{"text":"We we kinda put just, like, the date.","start":195.61,"end":197.77,"sentiment":"neutral","sentiment_score":-0.09705013129860163},{"text":"So it'd be, like, 49DotDot m l client client notified of claim, claim reason, stroke, client currently overseas, and just like it's, like, it's the high level notes.","start":197.77,"end":210.265,"sentiment":"neutral","sentiment_score":-0.03780912484840623},{"text":"So that way, if the claim ends up going over a long period of time and or what has happened in the past, people are jumping in and out of the claim.","start":210.88501,"end":217.705,"sentiment":"neutral","sentiment_score":0.07294579857261851},{"text":"Correct.","start":218.7,"end":219.2,"sentiment":"neutral","sentiment_score":0.050495002418756485},{"text":"Then anyone can kinda jump in and be like, sick.","start":220.22,"end":222.06,"sentiment":"neutral","sentiment_score":-0.16095216143876315}],"sentiment":"neutral","sentiment_score":-0.01341541270619329,"num_words":79,"start":195.61,"end":222.06},{"sentences":[{"text":"We were notified on this day.","start":222.06,"end":223.26,"sentiment":"neutral","sentiment_score":-0.22045262902975082},{"text":"This is what's wrong with with the person.","start":223.26,"end":225.12,"sentiment":"negative","sentiment_score":-0.46310508623719215},{"text":"Blah blah blah.","start":225.9,"end":226.79999,"sentiment":"neutral","sentiment_score":-0.21697117388248444},{"text":"Yeah.","start":234.075,"end":234.575,"sentiment":"neutral","sentiment_score":0.1613081395626068},{"text":"You should be able to go through the the claims team, but good luck.","start":235.435,"end":239.035,"sentiment":"positive","sentiment_score":0.3842207821352141}],"sentiment":"neutral","sentiment_score":-0.004314715508371592,"num_words":32,"start":222.06,"end":239.035},{"sentences":[{"text":"Let me know how you go.","start":239.035,"end":240.175,"sentiment":"neutral","sentiment_score":0.0663022268563509},{"text":"Nah.","start":243.115,"end":243.615,"sentiment":"neutral","sentiment_score":0.01517229713499546},{"text":"Nah.","start":244.155,"end":244.655,"sentiment":"neutral","sentiment_score":0.022801347076892853},{"text":"Go through go through the claims.","start":244.795,"end":246.335,"sentiment":"neutral","sentiment_score":0.05046441592276096},{"text":"You should you should be able generally, you can submit a claim on behalf of someone.","start":248.84999,"end":252.54999,"sentiment":"neutral","sentiment_score":0.22382062394171953}],"sentiment":"neutral","sentiment_score":0.1439901161318024,"num_words":30,"start":239.035,"end":252.54999},{"sentences":[{"text":"You just can't, like, you can't inquire about anything.","start":253.32999,"end":255.89,"sentiment":"neutral","sentiment_score":-0.08969704972373115},{"text":"You can then turn around and be like, we have a TPA.","start":255.89,"end":257.65,"sentiment":"neutral","sentiment_score":-0.04279378770540158},{"text":"Can we also get the claims back?","start":257.65,"end":259.27,"sentiment":"neutral","sentiment_score":-0.017629918243203844},{"text":"But worst case, it just gets sent to the client.","start":260.315,"end":262.415,"sentiment":"neutral","sentiment_score":-0.0843567568808794},{"text":"If he's overseas, make sure that they email it.","start":262.555,"end":265.275,"sentiment":"neutral","sentiment_score":-0.03907382157113817}],"sentiment":"neutral","sentiment_score":-0.056158304055954546,"num_words":47,"start":253.32999,"end":265.275},{"sentences":[{"text":"If they oh, he's home again?","start":265.275,"end":267.535,"sentiment":"neutral","sentiment_score":-0.04657133140911659},{"text":"Cool.","start":272.315,"end":272.815,"sentiment":"neutral","sentiment_score":0.20509910583496097},{"text":"The client's definitely working.","start":273.54,"end":274.82,"sentiment":"neutral","sentiment_score":0.2553851306438446},{"text":"Like, he was working when it happened.","start":274.82,"end":276.6,"sentiment":"neutral","sentiment_score":0.1967171366725649},{"text":"Like, he has a job in fit.","start":276.66,"end":279.48,"sentiment":"neutral","sentiment_score":0.2124790378979274}],"sentiment":"neutral","sentiment_score":0.15246339447796345,"num_words":25,"start":265.275,"end":279.48},{"sentences":[{"text":"Cool.","start":284.74,"end":285.075,"sentiment":"neutral","sentiment_score":0.03255316615104675},{"text":"Yeah.","start":294.915,"end":295.155,"sentiment":"neutral","sentiment_score":0.13240879774093628},{"text":"Great.","start":295.155,"end":295.475,"sentiment":"positive","sentiment_score":0.46329379081726074},{"text":"Alright.","start":295.475,"end":295.795,"sentiment":"neutral","sentiment_score":0.3195917010307312},{"text":"Cool.","start":295.795,"end":296.035,"sentiment":"positive","sentiment_score":0.3647310137748718}],"sentiment":"neutral","sentiment_score":0.26251569390296936,"num_words":5,"start":284.74,"end":296.035},{"sentences":[{"text":"He was just he was over there for just a a little bit.","start":296.035,"end":298.45502,"sentiment":"neutral","sentiment_score":0.057808818438878425},{"text":"Hey, guys.","start":298.99503,"end":299.64,"sentiment":"neutral","sentiment_score":0.059203481301665306},{"text":"That's okay, lovely.","start":303.56003,"end":304.38,"sentiment":"positive","sentiment_score":0.4094795882701874},{"text":"Bye.","start":305.24002,"end":305.74002,"sentiment":"neutral","sentiment_score":0.20340865850448608},{"text":"Yeah.","start":307.40002,"end":307.80002,"sentiment":"neutral","sentiment_score":-0.18207716941833496}],"sentiment":"neutral","sentiment_score":0.10598459281027317,"num_words":20,"start":296.035,"end":307.80002},{"sentences":[{"text":"It's a fucking, pupil free day today.","start":307.80002,"end":310.22,"sentiment":"negative","sentiment_score":-0.674457814012255},{"text":"Yeah.","start":313.88,"end":314.38,"sentiment":"neutral","sentiment_score":0.04990961775183678},{"text":"And I just turned around the kids, and I was like, look.","start":315.185,"end":317.185,"sentiment":"neutral","sentiment_score":0.0837020284185807},{"text":"I'm like, I love you all.","start":317.185,"end":318.065,"sentiment":"positive","sentiment_score":0.33860135326782864},{"text":"I'm like, it's morning tea time.","start":318.065,"end":319.105,"sentiment":"neutral","sentiment_score":0.11203083395957947}],"sentiment":"neutral","sentiment_score":-0.030096175498329103,"num_words":32,"start":307.80002,"end":319.105},{"sentences":[{"text":"I'm gonna make a coffee.","start":319.105,"end":320.145,"sentiment":"neutral","sentiment_score":0.049056101590394974},{"text":"And while I'm making a coffee, I'm like, you guys are all going to start cleaning up the house.","start":320.145,"end":325.185,"sentiment":"neutral","sentiment_score":-0.06487423299174559},{"text":"Because if we clean up the house today, we don't have to clean the house tomorrow.","start":325.185,"end":327.925,"sentiment":"neutral","sentiment_score":-0.14409211347810924},{"text":"And then that resulted in them fighting, and then all of a sudden, Coda got hurt, and then Coda's been now sulking in behind me in the study because that he thinks that that then means that he doesn't have to do anything.","start":328.16998,"end":339.945,"sentiment":"neutral","sentiment_score":-0.2085193833985994},{"text":"And Ari has Ari has plugged her headphones in, and she is in her room cleaning her room while she's singing k pop demon hunter things at the top of her lungs.","start":340.825,"end":350.605,"sentiment":"neutral","sentiment_score":-0.01993618265260011}],"sentiment":"neutral","sentiment_score":-0.11214865274403406,"num_words":115,"start":319.105,"end":350.605},{"sentences":[{"text":"Yeah.","start":359.93002,"end":360.09,"sentiment":"neutral","sentiment_score":0.06877385079860687},{"text":"He's gonna keep the switch until you until you clean your bedroom, and we clean the lounge room up, and then he can go back on a switch.","start":360.09,"end":366.03,"sentiment":"neutral","sentiment_score":0.03164943613644157},{"text":"Okay.","start":366.6789,"end":367.1789,"sentiment":"neutral","sentiment_score":0.029625333845615387},{"text":"I I quit on all of this.","start":368.03888,"end":370.77887,"sentiment":"neutral","sentiment_score":-0.020589830619948252},{"text":"Thanks, love.","start":371.0789,"end":371.7989,"sentiment":"positive","sentiment_score":0.5439855754375458}],"sentiment":"neutral","sentiment_score":0.04944681366666769,"num_words":39,"start":359.93002,"end":371.7989},{"sentences":[{"text":"Bye.","start":371.7989,"end":372.2989,"sentiment":"positive","sentiment_score":0.43391770124435425}],"sentiment":"positive","sentiment_score":0.43391770124435425,"num_words":1,"start":371.7989,"end":372.2989}]}}]},{"alternatives":[{"transcript":"Hey, girl. Hey. How are you? That's good. I just had a question. We are basically, our client no. No. No. Yeah. No. Sorry. No clients. No. No. No. That's totally fine. No. I just have a question. We have a client in Ian Stegman who he had a stroke while he was overseas and he's gonna be claiming on his income protection. He's a savvy client that we've been speaking to him. So he's asked me to initiate the claims process. How do I start that? It's through his ANZ super. What? We do. Yep. Mhmm. Yep. Yep. And us? Yep. Okay. Perfect. Yep. Okay. Perfect. So, like and then in terms of process with Odoo, do I just open up, like, a claim? No. You're so fine. Perfect. In terms of process, I just opened up, like, a a claim project on Odoo Hey. And just leave. I didn't hear that. Yep. Yep. Yep. Yep. Okay. Starting block, and I get that started. Mhmm. Yep. Yep. Great, girl. Mhmm. Yeah. That's claim. Yeah. Mhmm. It's kind of easy to quickly see. Yep. Okay. Cool. Mhmm. Yep. Okay. So I will I'm gonna find go get the answer the call again and get that solved, I guess. Thank you. Thank thank you so much for your help. Yeah. Do I do I go through, like, normal t like, normal prompt yeah. Okay. Okay. Slay. I'll give that a go. Yep. Yep. Yep. Okay. Slay. Sly. Nah. He's yeah. Nah. He's not overseas anymore. Yeah. It just happened when he was in South Africa or something, but he's home now. Yep. Yeah. I believe so. He's a high fund client. Like, he's got, like, a million super. And then, like, I've just found out, he has 90 nearly $90 in his handset account. So I there's been contributions going in, so I assume that he is. Yeah. Yep. Yeah. Yep. Yep. Sally, well, if I need any help, I'll give you a call, but thank you. Yeah. No problem. We'll have so much fun. Oh, hence the kids at home. We'll enjoy. Honestly. Off-site. Okay. Get it, Diva. We have so much fun with that. I'll be I'll be here not dealing with any of that. Okay. Well, I'll I'll speak to you later. Nah. See you. 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girl. Hey. How are you? That's good. I just had a question.\n\nWe are basically, our client no. No. No. Yeah. No.\n\nSorry. No clients. No. No. No.\n\nThat's totally fine. No. I just have a question. We have a client in Ian Stegman who he had a stroke while he was overseas and he's gonna be claiming on his income protection. He's a savvy client that we've been speaking to him.\n\nSo he's asked me to initiate the claims process. How do I start that? It's through his ANZ super. What? We do.\n\nYep. Mhmm. Yep. Yep. And us?\n\nYep. Okay. Perfect. Yep. Okay.\n\nPerfect. So, like and then in terms of process with Odoo, do I just open up, like, a claim? No. You're so fine. Perfect.\n\nIn terms of process, I just opened up, like, a a claim project on Odoo Hey. And just leave. I didn't hear that. Yep. Yep.\n\nYep. Yep. Okay. Starting block, and I get that started. Mhmm.\n\nYep. Yep. Great, girl. Mhmm. Yeah.\n\nThat's claim. Yeah. Mhmm. It's kind of easy to quickly see. Yep.\n\nOkay. Cool. Mhmm. Yep. Okay.\n\nSo I will I'm gonna find go get the answer the call again and get that solved, I guess. Thank you. Thank thank you so much for your help. Yeah. Do I do I go through, like, normal t like, normal prompt yeah.\n\nOkay. Okay. Slay. I'll give that a go. Yep.\n\nYep. Yep. Okay. Slay. Sly.\n\nNah. He's yeah. Nah. He's not overseas anymore. Yeah.\n\nIt just happened when he was in South Africa or something, but he's home now. Yep. Yeah. I believe so. He's a high fund client.\n\nLike, he's got, like, a million super. And then, like, I've just found out, he has 90 nearly $90 in his handset account. So I there's been contributions going in, so I assume that he is. Yeah. Yep.\n\nYeah. Yep. Yep. Sally, well, if I need any help, I'll give you a call, but thank you. Yeah.\n\nNo problem. We'll have so much fun. Oh, hence the kids at home. We'll enjoy. Honestly.\n\nOff-site. Okay. Get it, Diva. We have so much fun with that. I'll be I'll be here not dealing with any of that.\n\nOkay. Well, I'll I'll speak to you later. Nah. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hey, girl.","start":2.48,"end":2.96,"sentiment":"neutral","sentiment_score":0.2975701838731766},{"text":"Hey.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2325301319360733},{"text":"How are you?","start":3.4399998,"end":4.34,"sentiment":"neutral","sentiment_score":0.21662736932436624},{"text":"That's good.","start":5.6,"end":6.5,"sentiment":"positive","sentiment_score":0.4846918284893036},{"text":"I just had a question.","start":6.7999997,"end":8.5,"sentiment":"neutral","sentiment_score":0.03181047774851322}],"sentiment":"neutral","sentiment_score":0.20046066564436144,"num_words":13,"start":2.48,"end":8.5},{"sentences":[{"text":"We are basically, our client no.","start":9.2,"end":13.2,"sentiment":"neutral","sentiment_score":-0.03096870907271902},{"text":"No.","start":13.2,"end":13.36,"sentiment":"neutral","sentiment_score":-0.11950026452541351},{"text":"No.","start":13.36,"end":13.599999,"sentiment":"neutral","sentiment_score":-0.11948275566101074},{"text":"Yeah.","start":13.599999,"end":13.84,"sentiment":"neutral","sentiment_score":-0.07062719017267227},{"text":"No.","start":13.84,"end":14.08,"sentiment":"neutral","sentiment_score":-0.1105329766869545}],"sentiment":"neutral","sentiment_score":-0.060595544148236515,"num_words":10,"start":9.2,"end":14.08},{"sentences":[{"text":"Sorry.","start":14.08,"end":14.58,"sentiment":"neutral","sentiment_score":-0.11569909751415253},{"text":"No clients.","start":14.799999,"end":15.54,"sentiment":"neutral","sentiment_score":-0.1292831152677536},{"text":"No.","start":20.285,"end":20.445,"sentiment":"neutral","sentiment_score":-0.14738260209560394},{"text":"No.","start":20.445,"end":20.685001,"sentiment":"neutral","sentiment_score":-0.12686273455619812},{"text":"No.","start":20.685001,"end":20.925,"sentiment":"neutral","sentiment_score":-0.06771231442689896}],"sentiment":"neutral","sentiment_score":-0.11937049652139346,"num_words":6,"start":14.08,"end":20.925},{"sentences":[{"text":"That's totally fine.","start":20.925,"end":22.145,"sentiment":"neutral","sentiment_score":0.026444364339113235},{"text":"No.","start":22.845001,"end":23.085001,"sentiment":"neutral","sentiment_score":-0.05264471471309662},{"text":"I just have a question.","start":23.085001,"end":23.965,"sentiment":"neutral","sentiment_score":-0.03925670310854912},{"text":"We have a client in Ian Stegman who he had a stroke while he was overseas and he's gonna be claiming on his income protection.","start":23.965,"end":32.12,"sentiment":"neutral","sentiment_score":-0.028499071858823298},{"text":"He's a savvy client that we've been speaking to him.","start":32.12,"end":34.920002,"sentiment":"neutral","sentiment_score":0.028970454912632705}],"sentiment":"neutral","sentiment_score":-0.01346289510415359,"num_words":44,"start":20.925,"end":34.920002},{"sentences":[{"text":"So he's asked me to initiate the claims process.","start":34.920002,"end":38.62,"sentiment":"neutral","sentiment_score":-0.0037206419640117222},{"text":"How do I start that?","start":38.92,"end":40.46,"sentiment":"neutral","sentiment_score":-0.015982946008443834},{"text":"It's through his ANZ super.","start":43.56,"end":45.5,"sentiment":"neutral","sentiment_score":-0.013857843913137912},{"text":"What?","start":50.465,"end":50.965,"sentiment":"neutral","sentiment_score":-0.04810323566198349},{"text":"We do.","start":60.065,"end":60.66,"sentiment":"neutral","sentiment_score":-0.020567097701132298}],"sentiment":"neutral","sentiment_score":-0.012360325379466469,"num_words":22,"start":34.920002,"end":60.66},{"sentences":[{"text":"Yep.","start":61.38,"end":61.88,"sentiment":"neutral","sentiment_score":-0.004650322254747152},{"text":"Mhmm.","start":75.38,"end":75.795,"sentiment":"neutral","sentiment_score":-0.031860899180173874},{"text":"Yep.","start":77.555,"end":78.055,"sentiment":"neutral","sentiment_score":-0.0013953907182440162},{"text":"Yep.","start":86.674995,"end":87.174995,"sentiment":"neutral","sentiment_score":0.0194292813539505},{"text":"And us?","start":90.274994,"end":90.99,"sentiment":"neutral","sentiment_score":0.007565515115857124}],"sentiment":"neutral","sentiment_score":-0.0005577167612500489,"num_words":6,"start":61.38,"end":90.99},{"sentences":[{"text":"Yep.","start":93.95,"end":94.35,"sentiment":"neutral","sentiment_score":0.03513038530945778},{"text":"Okay.","start":94.35,"end":94.67,"sentiment":"neutral","sentiment_score":0.08515751361846924},{"text":"Perfect.","start":94.67,"end":95.17,"sentiment":"neutral","sentiment_score":0.11450856924057008},{"text":"Yep.","start":101.229996,"end":101.63,"sentiment":"neutral","sentiment_score":-0.02190617099404335},{"text":"Okay.","start":101.63,"end":102.03,"sentiment":"neutral","sentiment_score":-0.017343055456876755}],"sentiment":"neutral","sentiment_score":0.039109448343515395,"num_words":5,"start":93.95,"end":102.03},{"sentences":[{"text":"Perfect.","start":102.03,"end":102.53,"sentiment":"positive","sentiment_score":0.42885857820510864},{"text":"So, like and then in terms of process with Odoo, do I just open up, like, a claim?","start":103.955,"end":110.455,"sentiment":"neutral","sentiment_score":0.0006434883560157485},{"text":"No.","start":122.52,"end":122.759995,"sentiment":"neutral","sentiment_score":-0.269204705953598},{"text":"You're so fine.","start":122.759995,"end":123.58,"sentiment":"neutral","sentiment_score":-0.18243697782357535},{"text":"Perfect.","start":127.799995,"end":128.29999,"sentiment":"neutral","sentiment_score":0.2818334698677063}],"sentiment":"neutral","sentiment_score":-0.003926700039301068,"num_words":24,"start":102.03,"end":128.29999},{"sentences":[{"text":"In terms of process, I just opened up, like, a a claim project on Odoo Hey.","start":129.8,"end":136.345,"sentiment":"neutral","sentiment_score":0.09147819061763585},{"text":"And just leave.","start":136.805,"end":137.78499,"sentiment":"neutral","sentiment_score":0.14497810353835425},{"text":"I didn't hear that.","start":138.00499,"end":139.06499,"sentiment":"neutral","sentiment_score":0.021314726676791906},{"text":"Yep.","start":143.36499,"end":143.86499,"sentiment":"neutral","sentiment_score":0.13372759521007538},{"text":"Yep.","start":158.65999,"end":159.06,"sentiment":"neutral","sentiment_score":0.12861597537994385}],"sentiment":"neutral","sentiment_score":0.08984751351177693,"num_words":25,"start":129.8,"end":159.06},{"sentences":[{"text":"Yep.","start":159.06,"end":159.435,"sentiment":"neutral","sentiment_score":0.10436075925827026},{"text":"Yep.","start":159.595,"end":160.095,"sentiment":"neutral","sentiment_score":0.09290915727615356},{"text":"Okay.","start":162.635,"end":163.135,"sentiment":"neutral","sentiment_score":0.09126798808574677},{"text":"Starting block, and I get that started.","start":163.435,"end":165.61499,"sentiment":"neutral","sentiment_score":0.044211093336343765},{"text":"Mhmm.","start":172.47499,"end":172.795,"sentiment":"neutral","sentiment_score":-0.05196122080087662}],"sentiment":"neutral","sentiment_score":0.0496413033794273,"num_words":11,"start":159.06,"end":172.795},{"sentences":[{"text":"Yep.","start":172.795,"end":173.13,"sentiment":"neutral","sentiment_score":-0.02701407670974731},{"text":"Yep.","start":183.05,"end":183.55,"sentiment":"neutral","sentiment_score":-0.10334281623363496},{"text":"Great, girl.","start":189.215,"end":190.115,"sentiment":"neutral","sentiment_score":-0.15522785484790802},{"text":"Mhmm.","start":201.365,"end":201.615,"sentiment":"neutral","sentiment_score":-0.039122771471738815},{"text":"Yeah.","start":201.615,"end":202.115,"sentiment":"neutral","sentiment_score":-0.012350395321846008}],"sentiment":"neutral","sentiment_score":-0.08204762823879719,"num_words":6,"start":172.795,"end":202.115},{"sentences":[{"text":"That's claim.","start":204.095,"end":206.64,"sentiment":"neutral","sentiment_score":-0.038861820474267006},{"text":"Yeah.","start":207.65999,"end":208.15999,"sentiment":"neutral","sentiment_score":-0.023775793612003326},{"text":"Mhmm.","start":210.78,"end":211.28,"sentiment":"neutral","sentiment_score":0.005432928912341595},{"text":"It's kind of easy to quickly see.","start":215.98,"end":220.315,"sentiment":"neutral","sentiment_score":0.20106129667588643},{"text":"Yep.","start":220.315,"end":220.63501,"sentiment":"neutral","sentiment_score":0.004007834009826183}],"sentiment":"neutral","sentiment_score":0.10961420042440295,"num_words":12,"start":204.095,"end":220.63501},{"sentences":[{"text":"Okay.","start":220.63501,"end":221.035,"sentiment":"neutral","sentiment_score":-0.01370847411453724},{"text":"Cool.","start":221.035,"end":221.535,"sentiment":"neutral","sentiment_score":-0.058409396559000015},{"text":"Mhmm.","start":225.755,"end":226.255,"sentiment":"neutral","sentiment_score":-0.12743628025054932},{"text":"Yep.","start":227.27501,"end":227.595,"sentiment":"neutral","sentiment_score":-0.048032790422439575},{"text":"Okay.","start":227.595,"end":227.91501,"sentiment":"neutral","sentiment_score":-0.047866009175777435}],"sentiment":"neutral","sentiment_score":-0.059090590104460716,"num_words":5,"start":220.63501,"end":227.91501},{"sentences":[{"text":"So I will I'm gonna find go get the answer the call again and get that solved, I guess.","start":227.91501,"end":233.25,"sentiment":"neutral","sentiment_score":-0.06868186063672367},{"text":"Thank you.","start":234.45,"end":235.09,"sentiment":"positive","sentiment_score":0.3927788734436035},{"text":"Thank thank you so much for your help.","start":235.09,"end":236.87,"sentiment":"positive","sentiment_score":0.4794466607272625},{"text":"Yeah.","start":238.85,"end":239.25,"sentiment":"neutral","sentiment_score":0.12093553692102432},{"text":"Do I do I go through, like, normal t like, normal prompt yeah.","start":239.25,"end":244.87,"sentiment":"neutral","sentiment_score":0.03313485647623356}],"sentiment":"neutral","sentiment_score":0.08995033376092135,"num_words":43,"start":227.91501,"end":244.87},{"sentences":[{"text":"Okay.","start":247.02501,"end":247.345,"sentiment":"neutral","sentiment_score":0.08332778513431549},{"text":"Okay.","start":247.345,"end":247.66501,"sentiment":"neutral","sentiment_score":0.06689416617155075},{"text":"Slay.","start":247.66501,"end":248.065,"sentiment":"neutral","sentiment_score":0.05417872220277786},{"text":"I'll give that a go.","start":248.065,"end":249.125,"sentiment":"neutral","sentiment_score":0.16976660192012788},{"text":"Yep.","start":253.10501,"end":253.60501,"sentiment":"neutral","sentiment_score":0.06682431697845459}],"sentiment":"neutral","sentiment_score":0.12445088889863756,"num_words":9,"start":247.02501,"end":253.60501},{"sentences":[{"text":"Yep.","start":259.58502,"end":259.905,"sentiment":"neutral","sentiment_score":0.0006708565051667392},{"text":"Yep.","start":259.905,"end":260.225,"sentiment":"neutral","sentiment_score":0.0010621709516271949},{"text":"Okay.","start":260.225,"end":260.625,"sentiment":"neutral","sentiment_score":-0.023221997544169422},{"text":"Slay.","start":260.625,"end":260.94,"sentiment":"neutral","sentiment_score":-0.19648659229278564},{"text":"Sly.","start":260.94,"end":261.44,"sentiment":"neutral","sentiment_score":-0.09777283668518066}],"sentiment":"neutral","sentiment_score":-0.06314967981306836,"num_words":5,"start":259.58502,"end":261.44},{"sentences":[{"text":"Nah.","start":264.62,"end":264.94,"sentiment":"neutral","sentiment_score":-0.03202851861715317},{"text":"He's yeah.","start":264.94,"end":266.38,"sentiment":"neutral","sentiment_score":-0.030821330845355988},{"text":"Nah.","start":266.38,"end":266.54,"sentiment":"neutral","sentiment_score":-0.025100547820329663},{"text":"He's not overseas anymore.","start":266.54,"end":267.82,"sentiment":"neutral","sentiment_score":-0.05873557832092047},{"text":"Yeah.","start":267.82,"end":268.06,"sentiment":"neutral","sentiment_score":-0.03256749361753464}],"sentiment":"neutral","sentiment_score":-0.04292017055882348,"num_words":9,"start":264.62,"end":268.06},{"sentences":[{"text":"It just happened when he was in South Africa or something, but he's home now.","start":268.06,"end":271.6,"sentiment":"neutral","sentiment_score":-0.026656746367613473},{"text":"Yep.","start":273.5,"end":273.825,"sentiment":"neutral","sentiment_score":0.1905146837234497},{"text":"Yeah.","start":279.825,"end":280.225,"sentiment":"neutral","sentiment_score":0.18390363454818728},{"text":"I believe so.","start":280.225,"end":281.02502,"sentiment":"neutral","sentiment_score":0.18967610597610474},{"text":"He's a high fund client.","start":281.02502,"end":282.225,"sentiment":"neutral","sentiment_score":0.2532448351383209}],"sentiment":"neutral","sentiment_score":0.07239278465509415,"num_words":25,"start":268.06,"end":282.225},{"sentences":[{"text":"Like, he's got, like, a million super.","start":282.225,"end":283.92502,"sentiment":"neutral","sentiment_score":0.26603749820164274},{"text":"And then, like, I've just found out, he has 90 nearly $90 in his handset account.","start":284.785,"end":289.53,"sentiment":"neutral","sentiment_score":-0.002058304031379521},{"text":"So I there's been contributions going in, so I assume that he is.","start":291.05,"end":294.09,"sentiment":"neutral","sentiment_score":-0.01153959663441548},{"text":"Yeah.","start":294.09,"end":294.59,"sentiment":"neutral","sentiment_score":0.06436018645763397},{"text":"Yep.","start":296.73,"end":297.23,"sentiment":"neutral","sentiment_score":0.030942384153604507}],"sentiment":"neutral","sentiment_score":0.04670045887561221,"num_words":38,"start":282.225,"end":297.23},{"sentences":[{"text":"Yeah.","start":298.88998,"end":299.21,"sentiment":"neutral","sentiment_score":0.04326475039124489},{"text":"Yep.","start":299.21,"end":299.45,"sentiment":"neutral","sentiment_score":0.0486966148018837},{"text":"Yep.","start":299.45,"end":299.95,"sentiment":"neutral","sentiment_score":0.046716637909412384},{"text":"Sally, well, if I need any help, I'll give you a call, but thank you.","start":300.16998,"end":303.105,"sentiment":"neutral","sentiment_score":0.09272675141692162},{"text":"Yeah.","start":304.945,"end":305.105,"sentiment":"neutral","sentiment_score":0.2061195969581604}],"sentiment":"neutral","sentiment_score":0.09135257217444871,"num_words":19,"start":298.88998,"end":305.105},{"sentences":[{"text":"No problem.","start":305.105,"end":305.665,"sentiment":"neutral","sentiment_score":0.2497180700302124},{"text":"We'll have so much fun.","start":305.665,"end":306.885,"sentiment":"positive","sentiment_score":0.5359299421310425},{"text":"Oh, hence the kids at home.","start":311.02502,"end":313.20502,"sentiment":"neutral","sentiment_score":-0.012524733319878578},{"text":"We'll enjoy.","start":313.42502,"end":314.245,"sentiment":"neutral","sentiment_score":0.20774462074041367},{"text":"Honestly.","start":341.215,"end":341.715,"sentiment":"neutral","sentiment_score":-0.0195467472076416}],"sentiment":"neutral","sentiment_score":0.21874249656684697,"num_words":16,"start":305.105,"end":341.715},{"sentences":[{"text":"Off-site.","start":346.72,"end":347.22,"sentiment":"neutral","sentiment_score":-0.015410711988806725},{"text":"Okay.","start":350.08,"end":350.58,"sentiment":"neutral","sentiment_score":0.004456236958503723},{"text":"Get it, Diva.","start":350.88,"end":351.68,"sentiment":"neutral","sentiment_score":0.18946089843908945},{"text":"We have so much fun with that.","start":351.68,"end":353.12,"sentiment":"positive","sentiment_score":0.4714358406407492},{"text":"I'll be I'll be here not dealing with any of that.","start":353.12,"end":356.5,"sentiment":"neutral","sentiment_score":0.12707923691381107}],"sentiment":"neutral","sentiment_score":0.2284935091662666,"num_words":23,"start":346.72,"end":356.5},{"sentences":[{"text":"Okay.","start":368.11502,"end":368.435,"sentiment":"neutral","sentiment_score":-0.0061045303009450436},{"text":"Well, I'll I'll speak to you later.","start":368.435,"end":370.3589,"sentiment":"neutral","sentiment_score":-0.10837541680250849},{"text":"Nah.","start":371.21887,"end":371.71887,"sentiment":"neutral","sentiment_score":0.3237904906272888},{"text":"See you.","start":372.25888,"end":372.65887,"sentiment":"positive","sentiment_score":0.4672243297100067},{"text":"Bye.","start":372.65887,"end":373.15887,"sentiment":"neutral","sentiment_score":-0.1215885803103447}],"sentiment":"neutral","sentiment_score":0.03099317681820442,"num_words":12,"start":368.11502,"end":373.15887}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey,\n\nChannel 0: Hey, love.\n\nChannel 1: girl. Hey. How are you?\n\nChannel 0: Hey. Good.\n\nChannel 1: That's good. I just had a question. We are basically, our client\n\nChannel 0: No client? Okay. That's fine.\n\nChannel 1: no. No. No.\n\nChannel 0: Sorry.\n\nChannel 1: Yeah. No. Sorry.\n\nChannel 0: I\n\nChannel 1: No\n\nChannel 0: I\n\nChannel 1: clients.\n\nChannel 0: just no. No. No. I was just I was closing the door on my kid because he's having a meltdown.\n\nChannel 1: No. No.\n\nChannel 0: Anyway.\n\nChannel 1: No. That's totally fine. No. I just have a question. We have a client in Ian Stegman who he had a stroke while he was overseas and he's gonna be claiming on his income protection.\n\nHe's a savvy client that we've been\n\nChannel 0: Yep.\n\nChannel 1: speaking to him. So he's\n\nChannel 0: Yeah.\n\nChannel 1: asked me to initiate the claims\n\nChannel 0: Okay.\n\nChannel 1: process.\n\nChannel 0: Yeah.\n\nChannel 1: How do I start that?\n\nChannel 0: Which provider?\n\nChannel 1: It's through his ANZ super.\n\nChannel 0: Not us.\n\nChannel 1: What?\n\nChannel 0: Well, it's easy if it's in our policy. It's not that easy if it's not our fucking policy. It's the the the the crux of it. But if we have a TPA, you essentially call\n\nChannel 1: We\n\nChannel 0: them.\n\nChannel 1: do.\n\nChannel 0: Well,\n\nChannel 1: Yep.\n\nChannel 0: you call them and you say, I need to I need to initiate a claim on behalf of a client. They are going to they are going to ask you a few questions. The questions are what what what occurred.\n\nChannel 1: Mhmm.\n\nChannel 0: So it's a stroke. When did it occur?\n\nChannel 1: Yep.\n\nChannel 0: When was the last time the client worked? And you answer as much as you were able to answer in those. And you just say,\n\nChannel 1: Yep.\n\nChannel 0: could you please email the claims pack to the client?\n\nChannel 1: And us?\n\nChannel 0: And you can and you can ask for us to have a copy of it. Yes.\n\nChannel 1: Yep. Okay. Perfect.\n\nChannel 0: They may. They may not. They don't always provide it to us. It's the same for that.\n\nChannel 1: Yep. Okay. Perfect.\n\nChannel 0: Yeah.\n\nChannel 1: So, like and then in terms of process with Odoo, do I just open up,\n\nChannel 0: One\n\nChannel 1: like,\n\nChannel 0: second.\n\nChannel 1: a claim?\n\nChannel 0: Orianna, I fucking love you. Stop. Stop. What? I can hear you.\n\nJust fine. I am on the phone. Go away. Sorry.\n\nChannel 1: No. You're so fine.\n\nChannel 0: All I can hear is my daughter fucking screeching her son. Anyway\n\nChannel 1: Perfect. In terms of process, I just opened up, like, a a claim project on Odoo\n\nChannel 0: yes.\n\nChannel 1: Hey.\n\nChannel 0: Yep. Yep.\n\nChannel 1: And just\n\nChannel 0: Absolutely.\n\nChannel 1: leave.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: then\n\nChannel 1: didn't hear\n\nChannel 0: just\n\nChannel 1: that.\n\nChannel 0: if Savi has a file note or whatever,\n\nChannel 1: Yep.\n\nChannel 0: all I would do is just be like, we have we have been notified of claim via blah and just copy Savi's like, do the link thing from file notes. So that way it links back to how we were notified. So that way we can, in the future, be like, cool. We send out from this.\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: And then go from there.\n\nChannel 1: Okay.\n\nChannel 0: That's\n\nChannel 1: Starting\n\nChannel 0: all.\n\nChannel 1: block, and I get that started.\n\nChannel 0: Yeah. And then the only thing Kate and I do, just because claims specifically, some of them can be really long winded,\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: is in the notes section in the actual claim, we just start keeping notes, and those notes are basically just like exactly what we're kinda talking about. So we\n\nChannel 1: Yep.\n\nChannel 0: put I'm so out of breath. Fuck me.\n\nChannel 1: Great, girl.\n\nChannel 0: Oh, Right. Oh, my nose is all fucking blocked up. I can't breathe. We we kinda put just, like, the date. So it'd be, like, 49DotDot m l\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: client client notified of claim,\n\nChannel 1: That's\n\nChannel 0: claim reason,\n\nChannel 1: claim.\n\nChannel 0: stroke, client currently\n\nChannel 1: Yeah.\n\nChannel 0: overseas, and just like it's, like, it's the high level notes.\n\nChannel 1: Mhmm.\n\nChannel 0: So that way, if the claim ends up going over a long period of time and or what has happened in the past, people\n\nChannel 1: It's\n\nChannel 0: are jumping\n\nChannel 1: kind\n\nChannel 0: in\n\nChannel 1: of easy\n\nChannel 0: and out\n\nChannel 1: to\n\nChannel 0: of the\n\nChannel 1: quickly\n\nChannel 0: claim. Correct.\n\nChannel 1: see.\n\nChannel 0: Then\n\nChannel 1: Yep.\n\nChannel 0: anyone\n\nChannel 1: Okay.\n\nChannel 0: can kinda\n\nChannel 1: Cool.\n\nChannel 0: jump in and be like, sick. We were notified on this day. This is what's wrong with with the person.\n\nChannel 1: Mhmm.\n\nChannel 0: Blah blah blah.\n\nChannel 1: Yep. Okay. So I will I'm gonna find go get the answer the call again and get that solved, I guess.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you. Thank thank\n\nChannel 0: You\n\nChannel 1: you\n\nChannel 0: should\n\nChannel 1: so much\n\nChannel 0: be able to\n\nChannel 1: for\n\nChannel 0: go\n\nChannel 1: your\n\nChannel 0: through\n\nChannel 1: help.\n\nChannel 0: the the claims team, but good luck.\n\nChannel 1: Yeah.\n\nChannel 0: Let me\n\nChannel 1: Do\n\nChannel 0: know\n\nChannel 1: I\n\nChannel 0: how\n\nChannel 1: do\n\nChannel 0: you go.\n\nChannel 1: I go through, like, normal t like, normal\n\nChannel 0: Nah.\n\nChannel 1: prompt\n\nChannel 0: Nah.\n\nChannel 1: yeah.\n\nChannel 0: Go through go through the claims.\n\nChannel 1: Okay. Okay. Slay. I'll give that a go.\n\nChannel 0: You should you should be able generally, you can submit a claim on behalf of someone.\n\nChannel 1: Yep.\n\nChannel 0: You just can't, like, you can't inquire about anything. You can then turn around and be like, we have a TPA. Can we also get the claims back?\n\nChannel 1: Yep. Yep. Okay.\n\nChannel 0: But worst\n\nChannel 1: Slay.\n\nChannel 0: case,\n\nChannel 1: Sly.\n\nChannel 0: it just gets sent to the client. If he's overseas, make sure that\n\nChannel 1: Nah.\n\nChannel 0: they email\n\nChannel 1: He's\n\nChannel 0: it. If they\n\nChannel 1: yeah. Nah.\n\nChannel 0: oh,\n\nChannel 1: He's\n\nChannel 0: he's home\n\nChannel 1: not\n\nChannel 0: again?\n\nChannel 1: overseas anymore. Yeah. It just happened when he was in South Africa or something, but he's home now.\n\nChannel 0: Cool.\n\nChannel 1: Yep.\n\nChannel 0: The client's definitely working. Like, he was working when it happened. Like, he has a job in fit.\n\nChannel 1: Yeah. I believe so. He's a high fund client. Like, he's got, like, a million super.\n\nChannel 0: Cool.\n\nChannel 1: And then, like, I've just found out, he has 90 nearly $90 in his handset account. So I there's been contributions going in, so I assume that he is. Yeah.\n\nChannel 0: Yeah. Great. Alright. Cool. He was just he was\n\nChannel 1: Yep.\n\nChannel 0: over there for just a a little bit.\n\nChannel 1: Yeah.\n\nChannel 0: Hey,\n\nChannel 1: Yep.\n\nChannel 0: guys.\n\nChannel 1: Yep. Sally, well, if I need any help, I'll give you a call, but thank you.\n\nChannel 0: That's okay, lovely.\n\nChannel 1: Yeah. No\n\nChannel 0: Bye.\n\nChannel 1: problem. We'll have so much fun.\n\nChannel 0: Yeah. It's a fucking, pupil free day today.\n\nChannel 1: Oh, hence the kids at home. We'll enjoy.\n\nChannel 0: Yeah. And I just turned around the kids, and I was like, look. I'm like, I love you all. I'm like, it's morning tea time. I'm gonna make a coffee.\n\nAnd while I'm making a coffee, I'm like, you guys are all going to start cleaning up the house. Because if we clean up the house today, we don't have to clean the house tomorrow. And then that resulted in them fighting, and then all of a sudden, Coda got hurt, and then Coda's been now sulking in behind me in the study because that he thinks that that then means that he doesn't have to do anything. And Ari\n\nChannel 1: Honestly.\n\nChannel 0: has Ari has plugged her headphones in, and she is in her room cleaning her room while she's\n\nChannel 1: Off-site.\n\nChannel 0: singing k pop demon hunter things at the top of her\n\nChannel 1: Okay.\n\nChannel 0: lungs.\n\nChannel 1: Get it, Diva. We have so much fun with that. I'll be I'll be here not dealing with any of that.\n\nChannel 0: Yeah. He's gonna keep the switch until you until you clean your bedroom, and we clean the lounge room up, and then he can go back on a switch. Okay. I\n\nChannel 1: Okay. Well, I'll\n\nChannel 0: I\n\nChannel 1: I'll speak\n\nChannel 0: quit\n\nChannel 1: to you later.\n\nChannel 0: on all of this. Thanks,\n\nChannel 1: Nah.\n\nChannel 0: love. Bye.\n\nChannel 1: See you. Bye.","paragraphs":[{"sentences":[{"text":"Hey,","start":2.48,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.278720498085022}],"sentiment":"neutral","sentiment_score":0.278720498085022,"channel":1,"num_words":1,"start":2.48,"end":2.6399999},{"sentences":[{"text":"Hey, love.","start":2.48,"end":3.06,"sentiment":"neutral","sentiment_score":0.25894978642463684}],"sentiment":"neutral","sentiment_score":0.25894978642463684,"channel":0,"num_words":2,"start":2.48,"end":3.06},{"sentences":[{"text":"girl.","start":2.6399999,"end":2.96,"sentiment":"neutral","sentiment_score":0.3164198696613312},{"text":"Hey.","start":2.96,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.2325301319360733},{"text":"How are you?","start":3.4399998,"end":4.34,"sentiment":"neutral","sentiment_score":0.21662736932436624}],"sentiment":"neutral","sentiment_score":0.23976642191410064,"channel":1,"num_words":5,"start":2.6399999,"end":4.34},{"sentences":[{"text":"Hey.","start":4.48,"end":4.56,"sentiment":"neutral","sentiment_score":0.23011457920074463},{"text":"Good.","start":4.56,"end":5.06,"sentiment":"positive","sentiment_score":0.492783784866333}],"sentiment":"positive","sentiment_score":0.3614491820335388,"channel":0,"num_words":2,"start":4.48,"end":5.06},{"sentences":[{"text":"That's good.","start":5.6,"end":6.5,"sentiment":"positive","sentiment_score":0.4846918284893036},{"text":"I just had a question.","start":6.7999997,"end":8.5,"sentiment":"neutral","sentiment_score":0.03181047774851322},{"text":"We are basically, our 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no.","start":15.125,"end":15.844999,"sentiment":"neutral","sentiment_score":-0.14333046972751617},{"text":"No.","start":15.844999,"end":16.005,"sentiment":"neutral","sentiment_score":-0.18497490882873535},{"text":"No.","start":16.005,"end":16.164999,"sentiment":"neutral","sentiment_score":-0.2303861826658249},{"text":"I was just I was closing the door on my kid because he's having a 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fine.","start":20.925,"end":22.145,"sentiment":"neutral","sentiment_score":0.026444364339113235},{"text":"No.","start":22.845001,"end":23.085001,"sentiment":"neutral","sentiment_score":-0.05264471471309662},{"text":"I just have a question.","start":23.085001,"end":23.965,"sentiment":"neutral","sentiment_score":-0.03925670310854912},{"text":"We have a client in Ian Stegman who he had a stroke while he was overseas and he's gonna be claiming on his income protection.","start":23.965,"end":32.12,"sentiment":"neutral","sentiment_score":-0.028499071858823298}],"sentiment":"neutral","sentiment_score":-0.027136692803885254,"channel":1,"num_words":35,"start":20.685001,"end":32.12},{"sentences":[{"text":"He's a savvy client that we've 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he's","start":34.920002,"end":35.4,"sentiment":"neutral","sentiment_score":0.007092326413840055}],"sentiment":"neutral","sentiment_score":0.008089269883930683,"channel":1,"num_words":5,"start":33.96,"end":35.4},{"sentences":[{"text":"Yeah.","start":35.31,"end":35.81,"sentiment":"neutral","sentiment_score":0.0026608090847730637}],"sentiment":"neutral","sentiment_score":0.0026608090847730637,"channel":0,"num_words":1,"start":35.31,"end":35.81},{"sentences":[{"text":"asked me to initiate the 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that?","start":38.92,"end":40.46,"sentiment":"neutral","sentiment_score":-0.015982946008443834}],"sentiment":"neutral","sentiment_score":-0.015982946008443834,"channel":1,"num_words":5,"start":38.92,"end":40.46},{"sentences":[{"text":"Which provider?","start":41.405003,"end":42.305,"sentiment":"neutral","sentiment_score":-0.017269347794353962}],"sentiment":"neutral","sentiment_score":-0.017269347794353962,"channel":0,"num_words":2,"start":41.405003,"end":42.305},{"sentences":[{"text":"It's through his ANZ super.","start":43.56,"end":45.5,"sentiment":"neutral","sentiment_score":-0.013857843913137912}],"sentiment":"neutral","sentiment_score":-0.013857843913137912,"channel":1,"num_words":5,"start":43.56,"end":45.5},{"sentences":[{"text":"Not us.","start":47.325,"end":48.145,"sentiment":"neutral","sentiment_score":-0.06116109527647495}],"sentiment":"neutral","sentiment_score":-0.06116109527647495,"channel":0,"num_words":2,"start":47.325,"end":48.145},{"sentences":[{"text":"What?","start":50.465,"end":50.965,"sentiment":"neutral","sentiment_score":-0.04810323566198349}],"sentiment":"neutral","sentiment_score":-0.04810323566198349,"channel":1,"num_words":1,"start":50.465,"end":50.965},{"sentences":[{"text":"Well, it's easy if it's in our policy.","start":51.485,"end":53.645,"sentiment":"neutral","sentiment_score":-0.10469581000506878},{"text":"It's not that easy if it's not our fucking policy.","start":53.645,"end":55.965,"sentiment":"neutral","sentiment_score":-0.23957340270280839},{"text":"It's the the the the crux of it.","start":55.965,"end":58.02,"sentiment":"neutral","sentiment_score":-0.1479174941778183},{"text":"But if we have a TPA, you essentially 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call them and you say, I need to I need to initiate a claim on behalf of a client.","start":61.54,"end":66.04,"sentiment":"neutral","sentiment_score":-0.014906728081405163},{"text":"They are going to they are going to ask you a few questions.","start":66.58,"end":71.825,"sentiment":"neutral","sentiment_score":-0.021287720220593307},{"text":"The questions are what what what occurred.","start":71.825,"end":74.485,"sentiment":"neutral","sentiment_score":-0.03971490530031068}],"sentiment":"neutral","sentiment_score":-0.021321981539949776,"channel":0,"num_words":40,"start":61.54,"end":74.485},{"sentences":[{"text":"Mhmm.","start":75.38,"end":75.795,"sentiment":"neutral","sentiment_score":-0.031860899180173874}],"sentiment":"neutral","sentiment_score":-0.031860899180173874,"channel":1,"num_words":1,"start":75.38,"end":75.795},{"sentences":[{"text":"So it's a stroke.","start":75.744995,"end":76.784996,"sentiment":"neutral","sentiment_score":-0.038419890217483044},{"text":"When did it occur?","start":76.784996,"end":77.66499,"sentiment":"neutral","sentiment_score":-0.025286557618528605}],"sentiment":"neutral","sentiment_score":-0.031853223918005824,"channel":0,"num_words":8,"start":75.744995,"end":77.66499},{"sentences":[{"text":"Yep.","start":77.555,"end":78.055,"sentiment":"neutral","sentiment_score":-0.0013953907182440162}],"sentiment":"neutral","sentiment_score":-0.0013953907182440162,"channel":1,"num_words":1,"start":77.555,"end":78.055},{"sentences":[{"text":"When was the last time the client worked?","start":77.66499,"end":79.524994,"sentiment":"neutral","sentiment_score":-0.011571328388527036},{"text":"And you answer as much as you were able to answer in those.","start":82.145,"end":86.08,"sentiment":"neutral","sentiment_score":-0.002339680464221881},{"text":"And you just 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Ari","start":340.825,"end":341.465,"sentiment":"neutral","sentiment_score":-0.016390083357691765}],"sentiment":"neutral","sentiment_score":-0.1567149736918509,"channel":0,"num_words":80,"start":320.145,"end":341.465},{"sentences":[{"text":"Honestly.","start":341.215,"end":341.715,"sentiment":"neutral","sentiment_score":-0.0195467472076416}],"sentiment":"neutral","sentiment_score":-0.0195467472076416,"channel":1,"num_words":1,"start":341.215,"end":341.715},{"sentences":[{"text":"has Ari has plugged her headphones in, and she is in her room cleaning her room while she's","start":341.465,"end":346.825,"sentiment":"neutral","sentiment_score":-0.014688326563272212}],"sentiment":"neutral","sentiment_score":-0.014688326563272212,"channel":0,"num_words":18,"start":341.465,"end":346.825},{"sentences":[{"text":"Off-site.","start":346.72,"end":347.22,"sentiment":"neutral","sentiment_score":-0.015410711988806725}],"sentiment":"neutral","sentiment_score":-0.015410711988806725,"channel":1,"num_words":1,"start":346.72,"end":347.22},{"sentences":[{"text":"singing k pop demon hunter things at the top of her","start":346.825,"end":350.105,"sentiment":"neutral","sentiment_score":-0.0340334933928468}],"sentiment":"neutral","sentiment_score":-0.0340334933928468,"channel":0,"num_words":11,"start":346.825,"end":350.105},{"sentences":[{"text":"Okay.","start":350.08,"end":350.58,"sentiment":"neutral","sentiment_score":0.004456236958503723}],"sentiment":"neutral","sentiment_score":0.004456236958503723,"channel":1,"num_words":1,"start":350.08,"end":350.58},{"sentences":[{"text":"lungs.","start":350.105,"end":350.605,"sentiment":"neutral","sentiment_score":0.03358062729239464}],"sentiment":"neutral","sentiment_score":0.03358062729239464,"channel":0,"num_words":1,"start":350.105,"end":350.605},{"sentences":[{"text":"Get it, Diva.","start":350.88,"end":351.68,"sentiment":"neutral","sentiment_score":0.18946089843908945},{"text":"We have so much fun with that.","start":351.68,"end":353.12,"sentiment":"positive","sentiment_score":0.4714358406407492},{"text":"I'll be I'll be here not dealing with any of that.","start":353.12,"end":356.5,"sentiment":"neutral","sentiment_score":0.12707923691381107}],"sentiment":"neutral","sentiment_score":0.25077643742163974,"channel":1,"num_words":21,"start":350.88,"end":356.5},{"sentences":[{"text":"Yeah.","start":359.93002,"end":360.09,"sentiment":"neutral","sentiment_score":0.06877385079860687},{"text":"He's gonna keep the switch until you until you clean your bedroom, and we clean the lounge room up, and then he can go back on a switch.","start":360.09,"end":366.03,"sentiment":"neutral","sentiment_score":0.03164943613644157},{"text":"Okay.","start":366.6789,"end":367.1789,"sentiment":"neutral","sentiment_score":0.029625333845615387},{"text":"I","start":368.03888,"end":368.53888,"sentiment":"neutral","sentiment_score":0.00972118228673935}],"sentiment":"neutral","sentiment_score":0.032074341250042764,"channel":0,"num_words":31,"start":359.93002,"end":368.53888},{"sentences":[{"text":"Okay.","start":368.11502,"end":368.435,"sentiment":"neutral","sentiment_score":-0.0061045303009450436},{"text":"Well, I'll","start":368.435,"end":369.095,"sentiment":"neutral","sentiment_score":-0.07065307907760143}],"sentiment":"neutral","sentiment_score":-0.0491368961520493,"channel":1,"num_words":3,"start":368.11502,"end":369.095},{"sentences":[{"text":"I","start":369.2389,"end":369.55887,"sentiment":"neutral","sentiment_score":-0.13016250729560852}],"sentiment":"neutral","sentiment_score":-0.13016250729560852,"channel":0,"num_words":1,"start":369.2389,"end":369.55887},{"sentences":[{"text":"I'll speak","start":369.29886,"end":369.57886,"sentiment":"neutral","sentiment_score":-0.1554953008890152}],"sentiment":"neutral","sentiment_score":-0.1554953008890152,"channel":1,"num_words":2,"start":369.29886,"end":369.57886},{"sentences":[{"text":"quit","start":369.55887,"end":369.87888,"sentiment":"neutral","sentiment_score":-0.11446598917245863}],"sentiment":"neutral","sentiment_score":-0.11446598917245863,"channel":0,"num_words":1,"start":369.55887,"end":369.87888},{"sentences":[{"text":"to you later.","start":369.57886,"end":370.3589,"sentiment":"neutral","sentiment_score":-0.10211038589477539}],"sentiment":"neutral","sentiment_score":-0.10211038589477539,"channel":1,"num_words":3,"start":369.57886,"end":370.3589},{"sentences":[{"text":"on all of this.","start":369.87888,"end":370.77887,"sentiment":"neutral","sentiment_score":0.022694624960422516},{"text":"Thanks,","start":371.0789,"end":371.39886,"sentiment":"positive","sentiment_score":0.5043091773986816}],"sentiment":"neutral","sentiment_score":0.11901753544807434,"channel":0,"num_words":5,"start":369.87888,"end":371.39886},{"sentences":[{"text":"Nah.","start":371.21887,"end":371.71887,"sentiment":"neutral","sentiment_score":0.3237904906272888}],"sentiment":"neutral","sentiment_score":0.3237904906272888,"channel":1,"num_words":1,"start":371.21887,"end":371.71887},{"sentences":[{"text":"love.","start":371.39886,"end":371.7989,"sentiment":"positive","sentiment_score":0.5836619734764099},{"text":"Bye.","start":371.7989,"end":372.2989,"sentiment":"positive","sentiment_score":0.43391770124435425}],"sentiment":"positive","sentiment_score":0.5087898373603821,"channel":0,"num_words":2,"start":371.39886,"end":372.2989},{"sentences":[{"text":"See you.","start":372.25888,"end":372.65887,"sentiment":"positive","sentiment_score":0.4672243297100067},{"text":"Bye.","start":372.65887,"end":373.15887,"sentiment":"neutral","sentiment_score":-0.1215885803103447}],"sentiment":"neutral","sentiment_score":0.27095335970322293,"channel":1,"num_words":3,"start":372.25888,"end":373.15887}]},"summary":{"result":"success","short":"The customer is calling to ask about a client's claim on their insurance policy. They are instructed to initiate a claim on behalf of the client and provide the necessary information. The customer also asks about the process for the claim and is advised to follow the instructions provided by the agent."},"intents":{"segments":[{"text":"We have a client in Ian Stegman who he had a stroke while he was overseas and he's gonna be claiming on his income protection. He's a savvy client that we've been Yep. speaking to him. So he's Yeah. asked me to initiate the claims Okay. process.","start_word":71,"end_word":117,"intents":[{"intent":"Initiate claims","confidence_score":0.43355867}]},{"text":"you call them and you say, I need to I need to initiate a claim on behalf of a client. They are going to they are going to ask you a few questions. The questions are what what what occurred. Mhmm.","start_word":174,"end_word":214,"intents":[{"intent":"Answer questions","confidence_score":0.0013395679}]},{"text":"could you please email the claims pack to the client? And us? And you can and you can ask for us to have a copy of it. Yes. Yep. Okay.","start_word":250,"end_word":279,"intents":[{"intent":"Email claims pack","confidence_score":0.5137709}]},{"text":"is in the notes section in the actual claim, we just start keeping notes, and those notes are basically just like exactly what we're kinda talking about. So we Yep.","start_word":499,"end_word":528,"intents":[{"intent":"Edit claim notes","confidence_score":0.0015327354}]},{"text":"I'll give that a go. You should you should be able generally, you can submit a claim on behalf of someone. Yep.","start_word":742,"end_word":763,"intents":[{"intent":"Submit claim","confidence_score":0.16302907}]}]},"sentiments":{"segments":[{"text":"Hey, Hey, love. girl. Hey. How are you? Hey.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.25073108077049255},{"text":"Good. That's good.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.4892573356628418},{"text":"I just had a question. We are basically, our client No client? Okay. That's fine. no. No. Sorry. No. Yeah. No. Sorry. I No I clients. just no. No. No. I was just I was closing the door on my kid because he's having a meltdown. No. No. Anyway. No. That's totally fine. No. I just have a question. We have a client in Ian Stegman who he had a stroke while he was overseas and he's gonna be claiming on his income protection. He's a savvy client that we've been Yep. speaking to him. So he's Yeah. asked me to initiate the claims Okay. process. Yeah. How do I start that? Which provider? It's through his ANZ super. Not us. What? Well, it's easy if it's in our policy. It's not that easy if it's not our fucking policy. It's the the the the crux of it. But if we have a TPA, you essentially call We them. do. Well, Yep. you call them and you say, I need to I need to initiate a claim on behalf of a client. They are going to they are going to ask you a few questions. The questions are what what what occurred. Mhmm. So it's a stroke. When did it occur? Yep. When was the last time the client worked? And you answer as much as you were able to answer in those. And you just say, Yep. could you please email the claims pack to the client? And us? And you can and you can ask for us to have a copy of it. Yes. Yep. Okay. Perfect. They may. They may not. They don't always provide it to us. It's the same for that. Yep. Okay.","start_word":12,"end_word":299,"sentiment":"neutral","sentiment_score":-0.05859138071537018},{"text":"Perfect.","start_word":300,"end_word":300,"sentiment":"positive","sentiment_score":0.42885857820510864},{"text":"Yeah. So, like and then in terms of process with Odoo, do I just open up, One like, second. a claim?","start_word":301,"end_word":321,"sentiment":"neutral","sentiment_score":0.0023817948531359434},{"text":"Orianna, I fucking love you. Stop.","start_word":322,"end_word":327,"sentiment":"negative","sentiment_score":-0.5897512435913086},{"text":"Stop. What? I can hear you. Just fine. I am on the phone. Go away. Sorry. No. You're so fine.","start_word":328,"end_word":347,"sentiment":"neutral","sentiment_score":-0.1501842588186264},{"text":"All I can hear is my daughter fucking screeching her son.","start_word":348,"end_word":358,"sentiment":"negative","sentiment_score":-0.40446144342422485},{"text":"Anyway Perfect. In terms of process, I just opened up, like, a a claim project on Odoo yes. Hey. Yep. Yep. And just Absolutely. leave. And I then didn't hear just that. if Savi has a file note or whatever, Yep. all I would do is just be like, we have we have been notified of claim via blah and just copy Savi's like, do the link thing from file notes. So that way it links back to how we were notified. So that way we can, in the future, be like, cool. We send out from this. Yep. Yep. Yep. And then go from there. Okay. That's Starting all. block, and I get that started. Yeah. And then the only thing Kate and I do, just because claims specifically, some of them can be really long winded, Mhmm. Yep. is in the notes section in the actual claim, we just start keeping notes, and those notes are basically just like exactly what we're kinda talking about. So we Yep. put I'm so out of breath.","start_word":359,"end_word":534,"sentiment":"neutral","sentiment_score":0.06795001775026321},{"text":"Fuck me.","start_word":535,"end_word":536,"sentiment":"negative","sentiment_score":-0.5524917840957642},{"text":"Great, girl. Oh, Right.","start_word":537,"end_word":540,"sentiment":"neutral","sentiment_score":-0.12118078023195268},{"text":"Oh, my nose is all fucking blocked up.","start_word":541,"end_word":548,"sentiment":"negative","sentiment_score":-0.3863266110420227},{"text":"I can't breathe. We we kinda put just, like, the date. So it'd be, like, 49DotDot m l Mhmm. Yeah. client client notified of claim, That's claim reason, claim. stroke, client currently Yeah. overseas, and just like it's, like, it's the high level notes. Mhmm. So that way, if the claim ends up going over a long period of time and or what has happened in the past, people It's are jumping kind in of easy and out to of the quickly claim. Correct. see. Then Yep. anyone Okay. can kinda Cool. jump in and be like, sick. We were notified on this day.","start_word":549,"end_word":652,"sentiment":"neutral","sentiment_score":-0.026466848113789007},{"text":"This is what's wrong with with the person.","start_word":653,"end_word":660,"sentiment":"negative","sentiment_score":-0.45165205001831055},{"text":"Mhmm. Blah blah blah. Yep. Okay. So I will I'm gonna find go get the answer the call again and get that solved, I guess. Yeah.","start_word":661,"end_word":686,"sentiment":"neutral","sentiment_score":-0.08717705309391022},{"text":"Thank you. Thank thank You you should so much be able to for go your through help.","start_word":687,"end_word":703,"sentiment":"positive","sentiment_score":0.4944068491458893},{"text":"the the claims team, but good luck. Yeah. Let me Do know I how do you go. I go through, like, normal t like, normal Nah. prompt Nah. yeah. Go through go through the claims. Okay. Okay. Slay. I'll give that a go. You should you should be able generally, you can submit a claim on behalf of someone. Yep. You just can't, like, you can't inquire about anything. You can then turn around and be like, we have a TPA. Can we also get the claims back? Yep. Yep. Okay. But worst Slay. case, Sly. it just gets sent to the client. If he's overseas, make sure that Nah. they email He's it. If they yeah. Nah. oh, He's he's home not again? overseas anymore. Yeah. It just happened when he was in South Africa or something, but he's home now. Cool. Yep. The client's definitely working. Like, he was working when it happened. Like, he has a job in fit. Yeah. I believe so. He's a high fund client. Like, he's got, like, a million super.","start_word":704,"end_word":881,"sentiment":"neutral","sentiment_score":0.06499015539884567},{"text":"Cool.","start_word":882,"end_word":882,"sentiment":"positive","sentiment_score":0.3752819299697876},{"text":"And then, like, I've just found out, he has 90 nearly $90 in his handset account. So I there's been contributions going in, so I assume that he is. Yeah. Yeah.","start_word":883,"end_word":913,"sentiment":"neutral","sentiment_score":0.0022581100929528475},{"text":"Great.","start_word":914,"end_word":914,"sentiment":"positive","sentiment_score":0.46329379081726074},{"text":"Alright.","start_word":915,"end_word":915,"sentiment":"neutral","sentiment_score":0.3195917010307312},{"text":"Cool.","start_word":916,"end_word":916,"sentiment":"positive","sentiment_score":0.3647310137748718},{"text":"He was just he was Yep. over there for just a a little bit. Yeah. Hey, Yep. guys. Yep. Sally, well, if I need any help, I'll give you a call, but thank you.","start_word":917,"end_word":950,"sentiment":"neutral","sentiment_score":0.06818199902772903},{"text":"That's okay, lovely.","start_word":951,"end_word":953,"sentiment":"positive","sentiment_score":0.3952988386154175},{"text":"Yeah. No Bye. problem.","start_word":954,"end_word":957,"sentiment":"neutral","sentiment_score":0.2296900749206543},{"text":"We'll have so much fun.","start_word":958,"end_word":962,"sentiment":"positive","sentiment_score":0.514833927154541},{"text":"Yeah.","start_word":963,"end_word":963,"sentiment":"neutral","sentiment_score":-0.18207716941833496},{"text":"It's a fucking, pupil free day today.","start_word":964,"end_word":970,"sentiment":"negative","sentiment_score":-0.6663151383399963},{"text":"Oh, hence the kids at home. We'll enjoy. Yeah. And I just turned around the kids, and I was like, look. I'm like, I love you all. I'm like, it's morning tea time. I'm gonna make a coffee. And while I'm making a coffee, I'm like, you guys are all going to start cleaning up the house. Because if we clean up the house today, we don't have to clean the house tomorrow. And then that resulted in them fighting, and then all of a sudden, Coda got hurt, and then Coda's been now sulking in behind me in the study because that he thinks that that then means that he doesn't have to do anything. And Ari Honestly. has Ari has plugged her headphones in, and she is in her room cleaning her room while she's Off-site. singing k pop demon hunter things at the top of her Okay. lungs. Get it, Diva.","start_word":971,"end_word":1124,"sentiment":"neutral","sentiment_score":-0.04371913522481918},{"text":"We have so much fun with that.","start_word":1125,"end_word":1131,"sentiment":"positive","sentiment_score":0.4639367163181305},{"text":"I'll be I'll be here not dealing with any of that. Yeah. He's gonna keep the switch until you until you clean your bedroom, and we clean the lounge room up, and then he can go back on a switch. Okay. I Okay. Well, I'll I I'll speak quit to you later. on all of this.","start_word":1132,"end_word":1187,"sentiment":"neutral","sentiment_score":0.03090432026822652},{"text":"Thanks, Nah. love. Bye. See you.","start_word":1188,"end_word":1193,"sentiment":"positive","sentiment_score":0.4644530415534973},{"text":"Bye.","start_word":1194,"end_word":1194,"sentiment":"neutral","sentiment_score":0.20303425192832947}],"average":{"sentiment":"neutral","sentiment_score":-0.0034015842614446737}}}}