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So our technical team has confirmed that your address is enabled for the NBN network to provide you services. And, yeah, the site, our website also indicates that if you sign up for twenty four month contract agreement, you are eligible for the discounted accommodation voucher. Right? However, just to set your proper expectation, all the activated vouchers we have were already been disbursed to all customers that's eligible. And at this moment, we're still waiting for the voucher to be another batch of the voucher to be activated by the provider at this time. So are you planning in case to use the voucher as soon as possible? NBN network. As you could see, we are partnered to a different network, and your address is enabled for NBN network. It's not a Supa. So you have to go to the NBN tab. In that way, you could see our price listing with the plans that we have available under NBN. Yeah. So at this moment, just to set your proper expectation, that's the status that we can provide. We're still waiting for the another batch of activated voucher, and the the provider of those voucher have not provide us a a specific time frame. Reason yeah. That's correct. The reason why I'm telling you as early as now just to set your proper expectation. However, if you sign up for twenty four month, as soon as as long as the activated voucher has been available and received on our end, our accounts team will send you the voucher. But it's right now, that's the status of those vouchers. Mhmm. Sure. NBN. NBN. That's the network who will provide you the services. The voucher, that's our internal partner. Okay? It's not the network who will provide you the voucher. It's our internal partner. Yeah. As you can see the Yeah. Are you in the website right now, if I may ask, just to make sure that we are on the same page? So please just scroll down. Alright. So from the near bottom part, you will see the selection for NBN contract. So if you sign up for twenty four month, what you are getting is free connection fee, the accommodation voucher, and then the 15% discounted for three months. And then for twelve month contract, you are not eligible for free accommodation voucher. What you are getting is zero connection fee. That's free of charge and then 15% for first three months. And then if you opted for no contract, you will be needing to pay the markdown connection fee of $45, and you are not getting the discounted one. You could see? Yeah. That's great. That is right. That is correct. Followed by the other options. Yes. And, also, you could check the router's compatibility, the critical all all necessary details that you need to know as a subscribers are available from our site. So just feel free to explore those information. Okay? Then once you are ready, just process your order through our site. What do you mean how much it will cost for twenty four month contract? Like, if you cancel, what is your question? Try to check out. You will be paying what you have to check out. For example, you check out the order for $69.95. Once you select this, it will show 9 6995. And then if you are going to purchase a router, select the router that you would like. For example, you selected 13995. And then with the form upon checkout, you have an option to deliver it via express. It will show. Okay? It will not proceed like that. You have to select. It's your decision. But once you've selected this and then go over, it will routed to the page where you have input your details, your full name, service address, date of birth, phone number. And then from the left side, you have an option to select which delivery one you would like. If you would like express, 30, or if you would like standard, 20. And then below, it will give you the total amount that you need to pay upon ordering your activation for the services. Yeah. It it it will be routed to the page. It's it's a form that you need to fill out upon selection. Actually, you can try. Even though you will be trying, as long as she did not proceed, you can see the form that I'm, telling about so you will have an idea. Okay? And then if you do have any questions, just feel free to give us a call. We are open from Mondays to Fridays, 9AM to 6PM. Okay? Yeah. Oh, it really depends from the because here's the thing. Okay? For the accommodation voucher, once the activated vouchers are available, we will be sending you the voucher through email. So what you need to do is to activate the voucher within seven days, and then you have an eighteen months to decide your vacation, then book your holiday thirty days in advance, and then you will see if there's any specific amount. But we cannot assure you that it's all for free. It really depends from the vacation and country that you will be choosing. The reason why it says discounted accommodation voucher, it will not fund you all everything. Yeah. Yeah. In the phone. I understand. Mhmm. Yeah. Yeah. That's correct. If you do have any further questions about, the details, just feel free to give us a call. Okay? So especially the free accommodation, there's a link there. If you could see, just click it, and then, you will see the questions or I'm sorry, the answers for your questions, something like that. You just need to explore the web. It will be routed to the page. Okay? And also, like, the contract, critical information, click on it. The modem specification, just click the link, and then it will be routed to the details that you need to review and see. Okay? You're welcome. It's my pleasure to talk to you today, and then very delighted to welcome you to Airtel. Just get in touch. Okay? Thank you so much. Have a good one. 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This is Eirtel again. I'm speaking to Nidali. Hi. Thank you so much for answering my phone call.\n\nSo our technical team has confirmed that your address is enabled for the NBN network to provide you services. And, yeah, the site, our website also indicates that if you sign up for twenty four month contract agreement, you are eligible for the discounted accommodation voucher. Right? However, just to set your proper expectation, all the activated vouchers we have were already been disbursed to all customers that's eligible. And at this moment, we're still waiting for the voucher to be another batch of the voucher to be activated by the provider at this time.\n\nSo are you planning in case to use the voucher as soon as possible? NBN network. As you could see, we are partnered to a different network, and your address is enabled for NBN network. It's not a Supa. So you have to go to the NBN tab.\n\nIn that way, you could see our price listing with the plans that we have available under NBN. Yeah. So at this moment, just to set your proper expectation, that's the status that we can provide. We're still waiting for the another batch of activated voucher, and the the provider of those voucher have not provide us a a specific time frame. Reason yeah.\n\nThat's correct. The reason why I'm telling you as early as now just to set your proper expectation. However, if you sign up for twenty four month, as soon as as long as the activated voucher has been available and received on our end, our accounts team will send you the voucher. But it's right now, that's the status of those vouchers. Mhmm.\n\nSure. NBN. NBN. That's the network who will provide you the services. The voucher, that's our internal partner.\n\nOkay? It's not the network who will provide you the voucher. It's our internal partner. Yeah. As you can see the Yeah.\n\nAre you in the website right now, if I may ask, just to make sure that we are on the same page? So please just scroll down. Alright. So from the near bottom part, you will see the selection for NBN contract. So if you sign up for twenty four month, what you are getting is free connection fee, the accommodation voucher, and then the 15% discounted for three months.\n\nAnd then for twelve month contract, you are not eligible for free accommodation voucher. What you are getting is zero connection fee. That's free of charge and then 15% for first three months. And then if you opted for no contract, you will be needing to pay the markdown connection fee of $45, and you are not getting the discounted one. You could see?\n\nYeah. That's great. That is right. That is correct. Followed by the other options.\n\nYes. And, also, you could check the router's compatibility, the critical all all necessary details that you need to know as a subscribers are available from our site. So just feel free to explore those information. Okay? Then once you are ready, just process your order through our site.\n\nWhat do you mean how much it will cost for twenty four month contract? Like, if you cancel, what is your question? Try to check out. You will be paying what you have to check out. For example, you check out the order for $69.95.\n\nOnce you select this, it will show 9 6995. And then if you are going to purchase a router, select the router that you would like. For example, you selected 13995. And then with the form upon checkout, you have an option to deliver it via express. It will show.\n\nOkay? It will not proceed like that. You have to select. It's your decision. But once you've selected this and then go over, it will routed to the page where you have input your details, your full name, service address, date of birth, phone number.\n\nAnd then from the left side, you have an option to select which delivery one you would like. If you would like express, 30, or if you would like standard, 20. And then below, it will give you the total amount that you need to pay upon ordering your activation for the services. Yeah. It it it will be routed to the page.\n\nIt's it's a form that you need to fill out upon selection. Actually, you can try. Even though you will be trying, as long as she did not proceed, you can see the form that I'm, telling about so you will have an idea. Okay? And then if you do have any questions, just feel free to give us a call.\n\nWe are open from Mondays to Fridays, 9AM to 6PM. Okay? Yeah. Oh, it really depends from the because here's the thing. Okay?\n\nFor the accommodation voucher, once the activated vouchers are available, we will be sending you the voucher through email. So what you need to do is to activate the voucher within seven days, and then you have an eighteen months to decide your vacation, then book your holiday thirty days in advance, and then you will see if there's any specific amount. But we cannot assure you that it's all for free. It really depends from the vacation and country that you will be choosing. The reason why it says discounted accommodation voucher, it will not fund you all everything.\n\nYeah. Yeah. In the phone. I understand. Mhmm.\n\nYeah. Yeah. That's correct. If you do have any further questions about, the details, just feel free to give us a call. Okay?\n\nSo especially the free accommodation, there's a link there. If you could see, just click it, and then, you will see the questions or I'm sorry, the answers for your questions, something like that. You just need to explore the web. It will be routed to the page. Okay?\n\nAnd also, like, the contract, critical information, click on it. The modem specification, just click the link, and then it will be routed to the details that you need to review and see. Okay? You're welcome. It's my pleasure to talk to you today, and then very delighted to welcome you to Airtel.\n\nJust get in touch. Okay? Thank you so much. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.07726825773715973},{"text":"This is Eirtel again.","start":3.28,"end":4.64,"sentiment":"neutral","sentiment_score":0.09184559620916843},{"text":"I'm speaking to Nidali.","start":4.64,"end":6.18,"sentiment":"neutral","sentiment_score":0.07894567772746086},{"text":"Hi.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.4016507863998413},{"text":"Thank you so much for answering my phone call.","start":8.32,"end":10.4,"sentiment":"positive","sentiment_score":0.6891749964820014}],"sentiment":"positive","sentiment_score":0.3876136372748174,"num_words":19,"start":2.8799999,"end":10.4},{"sentences":[{"text":"So our technical team has confirmed that your address is enabled for the NBN network to provide you services.","start":10.4,"end":18.595,"sentiment":"positive","sentiment_score":0.38704781547973033},{"text":"And, yeah, the site, our website also 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possible?","start":53.565002,"end":58.785004,"sentiment":"neutral","sentiment_score":-0.012766400884304727},{"text":"NBN network.","start":77.405,"end":78.545,"sentiment":"neutral","sentiment_score":-0.03125547058880329},{"text":"As you could see, we are partnered to a different network, and your address is enabled for NBN network.","start":79.725,"end":90.24,"sentiment":"neutral","sentiment_score":0.01504578696269738},{"text":"It's not a Supa.","start":91.259995,"end":92.479996,"sentiment":"neutral","sentiment_score":-0.05695777386426926},{"text":"So you have to go to the NBN tab.","start":92.53999,"end":95.03999,"sentiment":"neutral","sentiment_score":-0.023156963599224884}],"sentiment":"neutral","sentiment_score":-0.008158632689931741,"num_words":48,"start":53.565002,"end":95.03999},{"sentences":[{"text":"In that way, you could see our price listing with the plans that we have available under NBN.","start":95.34,"end":102.305,"sentiment":"neutral","sentiment_score":0.015115670756333403},{"text":"Yeah.","start":104.924995,"end":105.424995,"sentiment":"neutral","sentiment_score":0.01565619185566902},{"text":"So at this moment, just to set your proper expectation, that's the status that we can provide.","start":109.085,"end":114.524994,"sentiment":"neutral","sentiment_score":-0.027123351252692586},{"text":"We're still waiting for the another batch of activated voucher, and the the provider of those voucher have not provide us a a specific time frame.","start":114.524994,"end":126.49,"sentiment":"neutral","sentiment_score":-0.1319626377752194},{"text":"Reason yeah.","start":128.06999,"end":129.34999,"sentiment":"neutral","sentiment_score":-0.05519290827214717}],"sentiment":"neutral","sentiment_score":-0.05804332975822035,"num_words":64,"start":95.34,"end":129.34999},{"sentences":[{"text":"That's correct.","start":129.34999,"end":129.91,"sentiment":"neutral","sentiment_score":0.07517041265964508},{"text":"The reason why I'm telling you as early as now just to set your proper expectation.","start":129.91,"end":134.485,"sentiment":"neutral","sentiment_score":-0.07162811746820807},{"text":"However, if you sign up for twenty four month, as soon as as long as the activated voucher has been available and received on our end, our accounts team will send you the voucher.","start":134.865,"end":148.06,"sentiment":"neutral","sentiment_score":-0.001416443901903489},{"text":"But it's right now, that's the status of those vouchers.","start":148.76,"end":152.54001,"sentiment":"neutral","sentiment_score":0.03546255873516202},{"text":"Mhmm.","start":157.88,"end":158.28,"sentiment":"neutral","sentiment_score":-0.0038609972689300776}],"sentiment":"neutral","sentiment_score":-0.011001643758001072,"num_words":63,"start":129.34999,"end":158.28},{"sentences":[{"text":"Sure.","start":158.28,"end":158.715,"sentiment":"neutral","sentiment_score":0.006798793561756611},{"text":"NBN.","start":167.675,"end":168.175,"sentiment":"neutral","sentiment_score":0.004977119620889425},{"text":"NBN.","start":169.11499,"end":169.61499,"sentiment":"neutral","sentiment_score":0.005286568775773048},{"text":"That's the network who will provide you the services.","start":170.635,"end":174.76999,"sentiment":"neutral","sentiment_score":0.01659649269034465},{"text":"The voucher, that's our internal partner.","start":175.15,"end":177.96999,"sentiment":"neutral","sentiment_score":0.012439387540022532}],"sentiment":"neutral","sentiment_score":0.013392624522869786,"num_words":18,"start":158.28,"end":177.96999},{"sentences":[{"text":"Okay?","start":178.03,"end":178.53,"sentiment":"neutral","sentiment_score":0.0027119657024741173},{"text":"It's not the network who will provide you the voucher.","start":178.59,"end":181.40999,"sentiment":"neutral","sentiment_score":-0.029378437809646128},{"text":"It's our internal partner.","start":181.46999,"end":183.81,"sentiment":"neutral","sentiment_score":-0.000635817414149642},{"text":"Yeah.","start":192.845,"end":193.325,"sentiment":"neutral","sentiment_score":0.01854187436401844},{"text":"As you can see the Yeah.","start":193.325,"end":202.8,"sentiment":"neutral","sentiment_score":0.00745769590139389}],"sentiment":"neutral","sentiment_score":-0.010469437830827454,"num_words":22,"start":178.03,"end":202.8},{"sentences":[{"text":"Are you in the website right now, if I may ask, just to make sure that we are on the same page?","start":202.8,"end":208.1,"sentiment":"neutral","sentiment_score":0.007577822395515713},{"text":"So please just scroll down.","start":208.48,"end":210.18001,"sentiment":"neutral","sentiment_score":0.009037539921700954},{"text":"Alright.","start":211.28,"end":211.78,"sentiment":"neutral","sentiment_score":0.045134782791137695},{"text":"So from the near bottom part, you will see the selection for NBN contract.","start":211.84,"end":219.85501,"sentiment":"neutral","sentiment_score":0.03852762228676251},{"text":"So if you sign up for twenty four month, what you are getting is free connection fee, the accommodation voucher, and then the 15% discounted for three months.","start":220.395,"end":233.39,"sentiment":"neutral","sentiment_score":0.034214912714170556}],"sentiment":"neutral","sentiment_score":0.025063412044463412,"num_words":70,"start":202.8,"end":233.39},{"sentences":[{"text":"And then for twelve month contract, you are not eligible for free accommodation voucher.","start":234.09,"end":240.35,"sentiment":"neutral","sentiment_score":-0.04175493786377566},{"text":"What you are getting is zero connection fee.","start":240.41,"end":243.365,"sentiment":"neutral","sentiment_score":0.03432470839470625},{"text":"That's free of charge and then 15% for first three months.","start":243.82501,"end":249.205,"sentiment":"neutral","sentiment_score":0.04877664419737729},{"text":"And then if you opted for no contract, you will be needing to pay the markdown connection fee of $45, and you are not getting the discounted one.","start":249.66501,"end":261.52,"sentiment":"neutral","sentiment_score":-0.02954267936625651},{"text":"You could see?","start":261.58,"end":262.48,"sentiment":"neutral","sentiment_score":-0.01280550193041563}],"sentiment":"neutral","sentiment_score":-0.009984998512663879,"num_words":64,"start":234.09,"end":262.48},{"sentences":[{"text":"Yeah.","start":262.62,"end":262.94,"sentiment":"neutral","sentiment_score":0.054029934108257294},{"text":"That's great.","start":262.94,"end":263.76,"sentiment":"positive","sentiment_score":0.41726553440093994},{"text":"That is right.","start":272.62,"end":273.58,"sentiment":"neutral","sentiment_score":0.26376789808273315},{"text":"That is correct.","start":273.58,"end":274.56,"sentiment":"neutral","sentiment_score":0.26508140563964844},{"text":"Followed by the other options.","start":274.845,"end":276.625,"sentiment":"neutral","sentiment_score":0.1257900506258011}],"sentiment":"neutral","sentiment_score":0.22171851194330625,"num_words":14,"start":262.62,"end":276.625},{"sentences":[{"text":"Yes.","start":282.92502,"end":283.42502,"sentiment":"neutral","sentiment_score":0.1255321502685547},{"text":"And, also, you could check the router's compatibility, the critical all all necessary details that you need to know as a subscribers are available from our site.","start":283.48502,"end":297.97998,"sentiment":"neutral","sentiment_score":0.0815573897626665},{"text":"So just feel free to explore those information.","start":297.97998,"end":303.185,"sentiment":"neutral","sentiment_score":0.2265845239162445},{"text":"Okay?","start":303.56497,"end":304.06497,"sentiment":"neutral","sentiment_score":0.14117494225502014},{"text":"Then once you are ready, just process your order through our 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show.","start":366.245,"end":366.965,"sentiment":"neutral","sentiment_score":0.038265099128087364}],"sentiment":"neutral","sentiment_score":0.03806763485074043,"num_words":50,"start":341.67502,"end":366.965},{"sentences":[{"text":"Okay?","start":366.965,"end":367.285,"sentiment":"neutral","sentiment_score":0.01766095869243145},{"text":"It will not proceed like that.","start":367.285,"end":368.805,"sentiment":"neutral","sentiment_score":-0.06817981662849586},{"text":"You have to select.","start":368.805,"end":370.085,"sentiment":"neutral","sentiment_score":-0.056381320115178823},{"text":"It's your decision.","start":370.085,"end":371.065,"sentiment":"neutral","sentiment_score":0.0006107841618359089},{"text":"But once you've selected this and then go over, it will routed to the page where you have input your details, your full name, service address, date of birth, phone 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call.","start":431.81,"end":437.81,"sentiment":"neutral","sentiment_score":0.2424579681828618}],"sentiment":"neutral","sentiment_score":0.0720681652854212,"num_words":61,"start":410.28998,"end":437.81},{"sentences":[{"text":"We are open from Mondays to Fridays, 9AM to 6PM.","start":437.81,"end":441.55502,"sentiment":"neutral","sentiment_score":0.1617482542991638},{"text":"Okay?","start":441.55502,"end":442.05502,"sentiment":"neutral","sentiment_score":0.14315347373485565},{"text":"Yeah.","start":450.595,"end":451.095,"sentiment":"neutral","sentiment_score":0.072379469871521},{"text":"Oh, it really depends from the because here's the thing.","start":460.19,"end":464.27002,"sentiment":"neutral","sentiment_score":-0.05595840737223625},{"text":"Okay?","start":464.27002,"end":464.77002,"sentiment":"neutral","sentiment_score":0.00806717574596405}],"sentiment":"neutral","sentiment_score":0.055717329940070275,"num_words":23,"start":437.81,"end":464.77002},{"sentences":[{"text":"For the accommodation voucher, once the activated vouchers are available, we will be sending you the voucher through email.","start":465.23,"end":475.615,"sentiment":"neutral","sentiment_score":0.06193599202915242},{"text":"So what you need to do is to activate the voucher within seven days, and then you have an eighteen months to decide your vacation, then book your holiday thirty days in advance, and then you will see if there's any specific amount.","start":476.235,"end":493.755,"sentiment":"neutral","sentiment_score":0.04566791980678952},{"text":"But we cannot assure you that it's all for free.","start":493.915,"end":496.715,"sentiment":"neutral","sentiment_score":-0.17256311550736428},{"text":"It really depends from the vacation and country that you will be choosing.","start":496.715,"end":500.415,"sentiment":"neutral","sentiment_score":-0.058932255380428754},{"text":"The reason why it says discounted accommodation voucher, it will not fund you all 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page.","start":556.29504,"end":557.91504,"sentiment":"neutral","sentiment_score":0.07349918569837298},{"text":"Okay?","start":557.97504,"end":558.47504,"sentiment":"neutral","sentiment_score":0.042572177946567535}],"sentiment":"neutral","sentiment_score":0.05046715423920933,"num_words":49,"start":541.12,"end":558.47504},{"sentences":[{"text":"And also, like, the contract, critical information, click on it.","start":558.695,"end":563.09503,"sentiment":"neutral","sentiment_score":0.04264901652932167},{"text":"The modem specification, just click the link, and then it will be routed to the details that you need to review and see.","start":563.09503,"end":572.94,"sentiment":"neutral","sentiment_score":0.05600798453973687},{"text":"Okay?","start":573.24,"end":573.74,"sentiment":"neutral","sentiment_score":0.039954934269189835},{"text":"You're welcome.","start":575.95996,"end":576.76,"sentiment":"positive","sentiment_score":0.39943699538707733},{"text":"It's my pleasure to talk to you today, and then very delighted to welcome you to Airtel.","start":576.76,"end":582.59503,"sentiment":"positive","sentiment_score":0.6079140691196218}],"sentiment":"neutral","sentiment_score":0.2431706020713977,"num_words":53,"start":558.695,"end":582.59503},{"sentences":[{"text":"Just get in touch.","start":582.59503,"end":583.715,"sentiment":"positive","sentiment_score":0.3708617240190506},{"text":"Okay?","start":583.715,"end":584.215,"sentiment":"neutral","sentiment_score":0.2917324900627136},{"text":"Thank you so much.","start":584.275,"end":585.155,"sentiment":"positive","sentiment_score":0.6057462692260742},{"text":"Have a good one.","start":585.155,"end":586.215,"sentiment":"positive","sentiment_score":0.5771250426769257},{"text":"Bye bye.","start":587.155,"end":587.97504,"sentiment":"neutral","sentiment_score":0.01787358149886132}],"sentiment":"positive","sentiment_score":0.4361607864499092,"num_words":15,"start":582.59503,"end":587.97504}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. No one asking like that. So I just have two more doubts. So who is the provider? Because I could see there are quite a few options. So who is the provider in that? Is it Super? Or oh. Okay. Okay. All good. And when are you expecting the second batch of the vouchers? No. They haven't provided the note. Okay. Okay. I'm what I'm asking is I want to check the contract details. So that's why I'm asking who is the network that is giving the voucher. So I'll check those contracts. So is it Super or Linham or Optifan? Okay. Okay. So okay. All good then. So I have to decide whichever I want. And what do you suggest? How much will be the twenty four hour twenty four month contract charge, like, cost of? Yes. Yes. Yes. Okay. Actually, now I can see that. Now I can see that with the twenty four month contract, I'll be able to get three accommodation voucher, zero connection fees, 15% off the first three months. Okay. Okay. So that will be suitable for me. Right? So I'll check the voucher. Yeah. Okay. Sure. Okay. Sure. How much do you have any idea about how much will it cost, the twenty four month contract? No. No. The price that we have to pay you in general. Okay. Okay. Okay. All good. Okay. And these accommodations, I saw that there are quite a few accommodations. That's good. Do we have to pay anything or the whole accommodation will be free? Oh, that's okay. That's okay. Okay. Okay. That's okay. Thank you. I'll check everything in the laptop, and then I'll get back to you because it's hard to check it in the phone. So yeah. Yeah. I'll better after work, I'll open the laptop. I'll check and probably get back if the contract also is fine with me. I mean, the contract amount. Sure. Yeah. Yeah. Sure. Yeah. Thank you. Okay. Bye 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Yes. Yes. No one asking like that. So I just have two more doubts.\n\nSo who is the provider? Because I could see there are quite a few options. So who is the provider in that? Is it Super? Or oh.\n\nOkay. Okay. All good. And when are you expecting the second batch of the vouchers? No.\n\nThey haven't provided the note. Okay. Okay. I'm what I'm asking is I want to check the contract details. So that's why I'm asking who is the network that is giving the voucher.\n\nSo I'll check those contracts. So is it Super or Linham or Optifan? Okay. Okay. So okay.\n\nAll good then. So I have to decide whichever I want. And what do you suggest? How much will be the twenty four hour twenty four month contract charge, like, cost of? Yes.\n\nYes. Yes. Okay. Actually, now I can see that. Now I can see that with the twenty four month contract, I'll be able to get three accommodation voucher, zero connection fees, 15% off the first three months.\n\nOkay. Okay. So that will be suitable for me. Right? So I'll check the voucher.\n\nYeah. Okay. Sure. Okay. Sure.\n\nHow much do you have any idea about how much will it cost, the twenty four month contract? No. No. The price that we have to pay you in general. Okay.\n\nOkay. Okay. All good. Okay. And these accommodations, I saw that there are quite a few accommodations.\n\nThat's good. Do we have to pay anything or the whole accommodation will be free? Oh, that's okay. That's okay. Okay.\n\nOkay. That's okay. Thank you. I'll check everything in the laptop, and then I'll get back to you because it's hard to check it in the phone. So yeah.\n\nYeah. I'll better after work, I'll open the laptop. I'll check and probably get back if the contract also is fine with me. I mean, the contract amount. Sure.\n\nYeah. Yeah. Sure. Yeah. Thank you.\n\nOkay. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.021966081112623215},{"text":"Yes.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2184709310531616},{"text":"Yes.","start":17.785,"end":18.285,"sentiment":"neutral","sentiment_score":0.3277888894081116},{"text":"No one asking like that.","start":60.56,"end":61.940002,"sentiment":"neutral","sentiment_score":-0.3243016242980957},{"text":"So I just have two more doubts.","start":62.16,"end":65.3,"sentiment":"neutral","sentiment_score":-0.267187488930566}],"sentiment":"neutral","sentiment_score":-0.1949063094953696,"num_words":15,"start":0.56,"end":65.3},{"sentences":[{"text":"So who is the provider?","start":65.36,"end":66.74,"sentiment":"neutral","sentiment_score":-0.10156260281801224},{"text":"Because I could see there are quite a few options.","start":66.8,"end":71.62,"sentiment":"neutral","sentiment_score":-0.10850493684411049},{"text":"So who is the provider in that?","start":72.595,"end":74.595,"sentiment":"neutral","sentiment_score":-0.05175483279994556},{"text":"Is it Super?","start":74.595,"end":75.475,"sentiment":"neutral","sentiment_score":-0.040832427640755974},{"text":"Or oh.","start":75.475,"end":85.83,"sentiment":"neutral","sentiment_score":0.0022241417318582535}],"sentiment":"neutral","sentiment_score":-0.07678500783664209,"num_words":27,"start":65.36,"end":85.83},{"sentences":[{"text":"Okay.","start":90.47,"end":90.97,"sentiment":"neutral","sentiment_score":-0.018215125426650047},{"text":"Okay.","start":103.185,"end":103.505,"sentiment":"neutral","sentiment_score":0.0861574038863182},{"text":"All good.","start":103.505,"end":103.985,"sentiment":"neutral","sentiment_score":0.1954849362373352},{"text":"And when are you expecting the second batch of the vouchers?","start":103.985,"end":107.685,"sentiment":"neutral","sentiment_score":0.0039941980926827955},{"text":"No.","start":127.185,"end":127.505,"sentiment":"neutral","sentiment_score":-0.12379178404808044}],"sentiment":"neutral","sentiment_score":0.023691034119110554,"num_words":16,"start":90.47,"end":127.505},{"sentences":[{"text":"They haven't provided the note.","start":127.505,"end":129.285,"sentiment":"neutral","sentiment_score":-0.10316462814807892},{"text":"Okay.","start":148.8,"end":149.3,"sentiment":"neutral","sentiment_score":0.03419467806816101},{"text":"Okay.","start":153.05501,"end":153.455,"sentiment":"neutral","sentiment_score":0.009574536234140396},{"text":"I'm what I'm asking is I want to check the contract details.","start":153.455,"end":157.475,"sentiment":"neutral","sentiment_score":-0.005437745712697506},{"text":"So that's why I'm asking who is the network that is giving the voucher.","start":157.695,"end":161.295,"sentiment":"neutral","sentiment_score":-0.0005879787661667381}],"sentiment":"neutral","sentiment_score":-0.016531472052024168,"num_words":33,"start":127.505,"end":161.295},{"sentences":[{"text":"So I'll check those contracts.","start":161.295,"end":164.0,"sentiment":"neutral","sentiment_score":0.004444108251482249},{"text":"So is it Super or Linham or Optifan?","start":164.0,"end":167.34,"sentiment":"neutral","sentiment_score":0.006266050215344876},{"text":"Okay.","start":172.51999,"end":173.01999,"sentiment":"neutral","sentiment_score":0.02338472008705139},{"text":"Okay.","start":182.035,"end":182.535,"sentiment":"neutral","sentiment_score":0.0024996940046548843},{"text":"So okay.","start":183.155,"end":187.095,"sentiment":"neutral","sentiment_score":0.06198199559003115}],"sentiment":"neutral","sentiment_score":0.013070432250114047,"num_words":17,"start":161.295,"end":187.095},{"sentences":[{"text":"All good then.","start":188.75499,"end":189.635,"sentiment":"neutral","sentiment_score":0.2987046738465627},{"text":"So I have to decide whichever I want.","start":189.635,"end":192.375,"sentiment":"neutral","sentiment_score":0.06027612229809165},{"text":"And what do you suggest?","start":192.79,"end":194.65,"sentiment":"neutral","sentiment_score":0.01016869731247425},{"text":"How much will be the twenty four hour twenty four month contract charge, like, cost of?","start":195.03,"end":201.20999,"sentiment":"neutral","sentiment_score":0.0007368979277089238},{"text":"Yes.","start":204.79,"end":205.19,"sentiment":"neutral","sentiment_score":0.01314164325594902}],"sentiment":"neutral","sentiment_score":0.04406359080563892,"num_words":33,"start":188.75499,"end":205.19},{"sentences":[{"text":"Yes.","start":205.19,"end":205.69,"sentiment":"neutral","sentiment_score":0.015235669910907744},{"text":"Yes.","start":205.99,"end":206.49,"sentiment":"neutral","sentiment_score":0.012910289689898493},{"text":"Okay.","start":258.29,"end":258.69,"sentiment":"neutral","sentiment_score":-0.013705940917134283},{"text":"Actually, now I can see that.","start":258.69,"end":260.79,"sentiment":"neutral","sentiment_score":-0.12455033510923386},{"text":"Now I can see that with the twenty four month contract, I'll be able to get three accommodation voucher, zero connection fees, 15% off the first three months.","start":261.89,"end":272.16498,"sentiment":"neutral","sentiment_score":0.25517690241602914}],"sentiment":"neutral","sentiment_score":0.17329976420748877,"num_words":37,"start":205.19,"end":272.16498},{"sentences":[{"text":"Okay.","start":274.305,"end":274.805,"sentiment":"neutral","sentiment_score":0.14621376991271973},{"text":"Okay.","start":278.42,"end":278.9,"sentiment":"neutral","sentiment_score":0.21225771307945251},{"text":"So that will be suitable for me.","start":278.9,"end":280.82,"sentiment":"neutral","sentiment_score":0.26609475910663605},{"text":"Right?","start":280.82,"end":281.14,"sentiment":"neutral","sentiment_score":0.15105417370796204},{"text":"So I'll check the voucher.","start":281.14,"end":283.0,"sentiment":"neutral","sentiment_score":0.13042239099740982}],"sentiment":"neutral","sentiment_score":0.20162006169557573,"num_words":15,"start":274.305,"end":283.0},{"sentences":[{"text":"Yeah.","start":290.385,"end":290.885,"sentiment":"neutral","sentiment_score":0.07384909689426422},{"text":"Okay.","start":296.7225,"end":297.2225,"sentiment":"neutral","sentiment_score":0.0365694984793663},{"text":"Sure.","start":304.58,"end":305.08,"sentiment":"neutral","sentiment_score":0.12574079632759094},{"text":"Okay.","start":309.22,"end":309.72,"sentiment":"neutral","sentiment_score":0.05405080318450928},{"text":"Sure.","start":310.26,"end":310.66,"sentiment":"neutral","sentiment_score":0.03888662904500961}],"sentiment":"neutral","sentiment_score":0.06581936478614807,"num_words":5,"start":290.385,"end":310.66},{"sentences":[{"text":"How much do you have any idea about how much will it cost, the twenty four month contract?","start":310.66,"end":316.04,"sentiment":"neutral","sentiment_score":0.016897163923001952},{"text":"No.","start":326.55502,"end":326.795,"sentiment":"neutral","sentiment_score":-0.09949527680873872},{"text":"No.","start":326.795,"end":327.035,"sentiment":"neutral","sentiment_score":-0.14028295874595642},{"text":"The price that we have to pay you in general.","start":327.035,"end":330.05002,"sentiment":"neutral","sentiment_score":-0.07174545042216778},{"text":"Okay.","start":414.06497,"end":414.56497,"sentiment":"neutral","sentiment_score":0.014653502963483334}],"sentiment":"neutral","sentiment_score":-0.02059452536125337,"num_words":31,"start":310.66,"end":414.56497},{"sentences":[{"text":"Okay.","start":415.185,"end":415.685,"sentiment":"neutral","sentiment_score":0.009226225316524506},{"text":"Okay.","start":428.51,"end":429.01,"sentiment":"neutral","sentiment_score":0.2239120900630951},{"text":"All good.","start":429.31,"end":430.05002,"sentiment":"positive","sentiment_score":0.4315751791000366},{"text":"Okay.","start":444.655,"end":445.14,"sentiment":"neutral","sentiment_score":0.17772698402404785},{"text":"And these accommodations, I saw that there are quite a few accommodations.","start":445.22,"end":449.0,"sentiment":"neutral","sentiment_score":0.24553827941417694}],"sentiment":"neutral","sentiment_score":0.24826323591610966,"num_words":17,"start":415.185,"end":449.0},{"sentences":[{"text":"That's good.","start":449.22,"end":449.96002,"sentiment":"positive","sentiment_score":0.6069973409175873},{"text":"Do we have to pay anything or the whole accommodation will be free?","start":450.74002,"end":457.96002,"sentiment":"neutral","sentiment_score":-0.04916090862109111},{"text":"Oh, that's okay.","start":499.32498,"end":500.845,"sentiment":"neutral","sentiment_score":-0.03127493957678477},{"text":"That's okay.","start":500.845,"end":501.665,"sentiment":"neutral","sentiment_score":-0.027170839719474316},{"text":"Okay.","start":501.725,"end":502.225,"sentiment":"neutral","sentiment_score":-0.03974752873182297}],"sentiment":"neutral","sentiment_score":0.01842804013618401,"num_words":21,"start":449.22,"end":502.225},{"sentences":[{"text":"Okay.","start":505.35,"end":505.85,"sentiment":"neutral","sentiment_score":-0.12920551002025604},{"text":"That's okay.","start":509.91,"end":510.73,"sentiment":"neutral","sentiment_score":0.07195714302361012},{"text":"Thank you.","start":511.11,"end":511.83,"sentiment":"neutral","sentiment_score":0.2781042829155922},{"text":"I'll check everything in the laptop, and then I'll get back to you because it's hard to check it in the phone.","start":511.83,"end":518.695,"sentiment":"neutral","sentiment_score":-0.06876328883861954},{"text":"So yeah.","start":519.555,"end":520.855,"sentiment":"neutral","sentiment_score":-0.012851362116634844}],"sentiment":"neutral","sentiment_score":-0.03336474954568107,"num_words":29,"start":505.35,"end":520.855},{"sentences":[{"text":"Yeah.","start":520.995,"end":521.495,"sentiment":"neutral","sentiment_score":0.008900733664631844},{"text":"I'll better after work, I'll open the laptop.","start":521.555,"end":524.035,"sentiment":"neutral","sentiment_score":0.014901424874551594},{"text":"I'll check and probably get back if the contract also is fine with me.","start":524.035,"end":529.795,"sentiment":"neutral","sentiment_score":-0.011940400448760815},{"text":"I mean, the contract amount.","start":529.795,"end":531.33496,"sentiment":"neutral","sentiment_score":-0.010402334108948707},{"text":"Sure.","start":554.88495,"end":555.365,"sentiment":"neutral","sentiment_score":0.026539836078882217}],"sentiment":"neutral","sentiment_score":-0.0022250106237057983,"num_words":29,"start":520.995,"end":555.365},{"sentences":[{"text":"Yeah.","start":555.365,"end":555.865,"sentiment":"neutral","sentiment_score":0.026267126202583313},{"text":"Yeah.","start":556.245,"end":556.745,"sentiment":"neutral","sentiment_score":0.06168392673134804},{"text":"Sure.","start":573.74,"end":574.155,"sentiment":"neutral","sentiment_score":0.06573960185050964},{"text":"Yeah.","start":574.315,"end":574.715,"sentiment":"neutral","sentiment_score":0.09680400043725967},{"text":"Thank you.","start":574.715,"end":575.61505,"sentiment":"neutral","sentiment_score":0.2633561044931412}],"sentiment":"neutral","sentiment_score":0.12953447736799717,"num_words":6,"start":555.365,"end":575.61505},{"sentences":[{"text":"Okay.","start":585.835,"end":586.23505,"sentiment":"neutral","sentiment_score":0.1526123732328415},{"text":"Bye bye.","start":586.23505,"end":587.0009,"sentiment":"neutral","sentiment_score":0.14084497094154358}],"sentiment":"neutral","sentiment_score":0.14476743837197623,"num_words":3,"start":585.835,"end":587.0009}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. This is Eirtel again. I'm speaking to Nidali.\n\nChannel 1: Yes.\n\nChannel 0: Hi. Thank you so much for answering my phone call. So our technical team has confirmed that your address is enabled for the NBN network to provide\n\nChannel 1: Yes.\n\nChannel 0: you services. And, yeah, the site, our website also indicates that if you sign up for twenty four month contract agreement, you are eligible for the discounted accommodation voucher. Right? However, just to set your proper expectation, all the activated vouchers we have were already been disbursed to all customers that's eligible. And at this moment, we're still waiting for the voucher to be another batch of the voucher to be activated by the provider at this time.\n\nSo are you planning in case to use the voucher as soon as possible?\n\nChannel 1: No one asking like that. So I just have two more doubts. So who is the provider? Because I could see there are quite a few options. So who is the provider in that?\n\nIs it Super? Or\n\nChannel 0: NBN network. As you could see, we are partnered to a different network, and your address\n\nChannel 1: oh.\n\nChannel 0: is enabled for NBN network.\n\nChannel 1: Okay.\n\nChannel 0: It's not a Supa. So you have to go to the NBN tab. In that way, you could see our price listing with the plans that we have available under NBN.\n\nChannel 1: Okay. All good. And when are\n\nChannel 0: Yeah.\n\nChannel 1: you expecting the second batch of the vouchers?\n\nChannel 0: So at this moment, just to set your proper expectation, that's the status that we can provide. We're still waiting for the another batch of activated voucher, and the the provider of those voucher have not provide us a a specific time frame.\n\nChannel 1: No. They haven't provided\n\nChannel 0: Reason\n\nChannel 1: the note.\n\nChannel 0: yeah. That's correct. The reason why I'm telling you as early as now just to set your proper expectation. However, if you sign up for twenty four month, as soon as as long as the activated voucher has been available and received on our end, our accounts team will send you the voucher. But\n\nChannel 1: Okay.\n\nChannel 0: it's right now, that's the status of those vouchers.\n\nChannel 1: Okay. I'm what I'm asking is I want to check the contract details. So\n\nChannel 0: Mhmm.\n\nChannel 1: that's why\n\nChannel 0: Sure.\n\nChannel 1: I'm asking who is the network that is giving the voucher. So I'll check those contracts. So is it Super or Linham or Optifan?\n\nChannel 0: NBN. NBN. That's the network who will\n\nChannel 1: Okay.\n\nChannel 0: provide you the services. The voucher, that's our internal partner. Okay? It's not the network who will provide you the voucher. It's our\n\nChannel 1: Okay.\n\nChannel 0: internal\n\nChannel 1: So\n\nChannel 0: partner.\n\nChannel 1: okay. All good then. So I have to decide whichever I want. And\n\nChannel 0: Yeah. As\n\nChannel 1: what\n\nChannel 0: you can\n\nChannel 1: do you\n\nChannel 0: see\n\nChannel 1: suggest?\n\nChannel 0: the\n\nChannel 1: How much will be the twenty four hour twenty four month contract charge, like, cost of?\n\nChannel 0: Yeah. Are you in the website right now, if I may\n\nChannel 1: Yes.\n\nChannel 0: ask,\n\nChannel 1: Yes.\n\nChannel 0: just to make\n\nChannel 1: Yes.\n\nChannel 0: sure that we are on the same page? So please just scroll down. Alright. So from the near bottom part, you will see the selection for NBN contract. So if you sign up for twenty four month, what you are getting is free connection fee, the accommodation voucher, and then the 15% discounted for three months.\n\nAnd then for twelve month contract, you are not eligible for free accommodation voucher. What you are getting is zero connection fee. That's free of charge and then 15% for first three months. And then if you opted for no contract, you will be needing to pay the markdown connection fee of $45,\n\nChannel 1: Okay. Actually,\n\nChannel 0: and you\n\nChannel 1: now\n\nChannel 0: are not\n\nChannel 1: I can\n\nChannel 0: getting\n\nChannel 1: see\n\nChannel 0: the\n\nChannel 1: that.\n\nChannel 0: discounted one. You could\n\nChannel 1: Now\n\nChannel 0: see?\n\nChannel 1: I can\n\nChannel 0: Yeah.\n\nChannel 1: see\n\nChannel 0: That's\n\nChannel 1: that\n\nChannel 0: great.\n\nChannel 1: with the twenty four month contract, I'll be able to get three accommodation voucher, zero connection fees, 15% off the first three months.\n\nChannel 0: That is right. That is correct.\n\nChannel 1: Okay.\n\nChannel 0: Followed by the other options.\n\nChannel 1: Okay. So that will be suitable for me. Right? So I'll check the voucher.\n\nChannel 0: Yes. And, also, you could check the router's compatibility, the\n\nChannel 1: Yeah.\n\nChannel 0: critical all all necessary details that you need to know as a subscribers are available\n\nChannel 1: Okay.\n\nChannel 0: from our site. So just feel free to explore those information. Okay? Then once\n\nChannel 1: Sure.\n\nChannel 0: you are ready, just process your order through our site.\n\nChannel 1: Okay. Sure. How much do you have any idea about how much will it cost, the twenty four month contract?\n\nChannel 0: What do you mean how much it will cost for twenty four month contract? Like, if you cancel, what is your\n\nChannel 1: No. No.\n\nChannel 0: question?\n\nChannel 1: The price that we have to pay you in general.\n\nChannel 0: Try to check out. You will be paying what you have to check out. For example, you check out the order for $69.95. Once you select this, it will show 9 6995. And then if you are going to purchase a router, select the router that you would like.\n\nFor example, you selected 13995. And then with the form upon checkout, you have an option to deliver it via express. It will show. Okay? It will not proceed like that.\n\nYou have to select. It's your decision. But once you've selected this and then go over, it will routed to the page where you have input your details, your full name, service address, date of birth, phone number. And then from the left side, you have an option to select which delivery one you would like. If you would like express, 30, or if you would like standard, 20.\n\nAnd then below, it will give you the total amount that you need to pay upon ordering your activation for the services. Yeah. It it it will be routed to the page. It's it's a form that you need to fill out\n\nChannel 1: Okay. Okay.\n\nChannel 0: upon selection. Actually, you can try. Even though you will be trying, as long as she did not proceed, you can see the form that I'm, telling about so you will have an idea.\n\nChannel 1: Okay. All good.\n\nChannel 0: Okay? And then if you do have any questions, just feel free to give us a call. We are open from Mondays to Fridays, 9AM to 6PM. Okay?\n\nChannel 1: Okay. And these accommodations, I saw that there are quite a few accommodations. That's good.\n\nChannel 0: Yeah.\n\nChannel 1: Do we have to pay anything or the whole accommodation will be free?\n\nChannel 0: Oh, it really depends from the because here's the thing. Okay? For the accommodation voucher, once the activated vouchers are available, we will be sending you the voucher through email. So what you need to do is to activate the voucher within seven days, and then you have an eighteen months to decide your vacation, then book your holiday thirty days in advance, and then you will see if there's any specific amount. But we cannot assure you that it's all for free.\n\nIt really depends from the vacation and country that\n\nChannel 1: Oh,\n\nChannel 0: you will be choosing.\n\nChannel 1: that's okay. That's\n\nChannel 0: The\n\nChannel 1: okay.\n\nChannel 0: reason why\n\nChannel 1: Okay.\n\nChannel 0: it says discounted accommodation voucher, it\n\nChannel 1: Okay.\n\nChannel 0: will not fund you all everything. Yeah.\n\nChannel 1: That's okay. Thank you. I'll check everything in the laptop, and then I'll get back to you because it's hard to check it in the phone.\n\nChannel 0: Yeah. In the phone.\n\nChannel 1: So\n\nChannel 0: I understand.\n\nChannel 1: yeah. Yeah. I'll better after work, I'll open the laptop. I'll\n\nChannel 0: Mhmm.\n\nChannel 1: check and probably get\n\nChannel 0: Yeah.\n\nChannel 1: back if the contract also is fine with me. I mean, the contract amount.\n\nChannel 0: Yeah. That's correct. If you do have any further questions about, the details, just feel free to give us a call. Okay? So especially the free accommodation, there's a link there.\n\nIf you could see, just click it, and then, you will see the questions or I'm sorry, the answers for your questions, something like that. You just\n\nChannel 1: Sure.\n\nChannel 0: need to\n\nChannel 1: Yeah.\n\nChannel 0: explore the web.\n\nChannel 1: Yeah.\n\nChannel 0: It will be routed to the page. Okay? And also, like, the contract, critical information, click on it. The modem specification, just click the link, and then it will be routed to the details that you need to review and see. Okay?\n\nChannel 1: Sure. Yeah. Thank you.\n\nChannel 0: You're welcome. It's my pleasure to talk to you today, and then very delighted to welcome you to Airtel. Just get in touch. Okay? Thank you so much.\n\nHave a good one.\n\nChannel 1: Okay. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.021966081112623215}],"sentiment":"neutral","sentiment_score":0.021966081112623215,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi.","start":2.8799999,"end":3.28,"sentiment":"neutral","sentiment_score":0.07726825773715973},{"text":"This is Eirtel again.","start":3.28,"end":4.64,"sentiment":"neutral","sentiment_score":0.09184559620916843},{"text":"I'm speaking to Nidali.","start":4.64,"end":6.18,"sentiment":"neutral","sentiment_score":0.07894567772746086}],"sentiment":"neutral","sentiment_score":0.08449259483151966,"channel":0,"num_words":9,"start":2.8799999,"end":6.18},{"sentences":[{"text":"Yes.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2184709310531616}],"sentiment":"neutral","sentiment_score":0.2184709310531616,"channel":1,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"Hi.","start":8.0,"end":8.32,"sentiment":"positive","sentiment_score":0.4016507863998413},{"text":"Thank you so much for answering my phone call.","start":8.32,"end":10.4,"sentiment":"positive","sentiment_score":0.6891749964820014},{"text":"So our technical team has confirmed that your address is enabled for the NBN network to 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the activated vouchers we have were already been disbursed to all customers that's eligible.","start":32.84,"end":43.58,"sentiment":"neutral","sentiment_score":0.10067755864425139},{"text":"And at this moment, we're still waiting for the voucher to be another batch of the voucher to be activated by the provider at this time.","start":44.445004,"end":53.265,"sentiment":"neutral","sentiment_score":-0.05414775379288655}],"sentiment":"neutral","sentiment_score":0.13707241714478302,"channel":0,"num_words":78,"start":17.855,"end":53.265},{"sentences":[{"text":"So are you planning in case to use the voucher as soon as possible?","start":53.565002,"end":58.785004,"sentiment":"neutral","sentiment_score":-0.012766400884304727}],"sentiment":"neutral","sentiment_score":-0.012766400884304727,"channel":0,"num_words":14,"start":53.565002,"end":58.785004},{"sentences":[{"text":"No one asking like 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to","start":555.09503,"end":555.495,"sentiment":"neutral","sentiment_score":0.02192642819136381}],"sentiment":"neutral","sentiment_score":0.02192642819136381,"channel":0,"num_words":2,"start":555.09503,"end":555.495},{"sentences":[{"text":"Yeah.","start":555.365,"end":555.865,"sentiment":"neutral","sentiment_score":0.026267126202583313}],"sentiment":"neutral","sentiment_score":0.026267126202583313,"channel":1,"num_words":1,"start":555.365,"end":555.865},{"sentences":[{"text":"explore the web.","start":555.495,"end":556.29504,"sentiment":"neutral","sentiment_score":0.027694435169299442}],"sentiment":"neutral","sentiment_score":0.027694435169299442,"channel":0,"num_words":3,"start":555.495,"end":556.29504},{"sentences":[{"text":"Yeah.","start":556.245,"end":556.745,"sentiment":"neutral","sentiment_score":0.06168392673134804}],"sentiment":"neutral","sentiment_score":0.06168392673134804,"channel":1,"num_words":1,"start":556.245,"end":556.745},{"sentences":[{"text":"It will be routed to the page.","start":556.29504,"end":557.91504,"sentiment":"neutral","sentiment_score":0.07349918569837298},{"text":"Okay?","start":557.97504,"end":558.47504,"sentiment":"neutral","sentiment_score":0.042572177946567535},{"text":"And also, like, the contract, critical information, click on it.","start":558.695,"end":563.09503,"sentiment":"neutral","sentiment_score":0.04264901652932167},{"text":"The modem specification, just click the link, and then it will be routed to the details that you need to review and see.","start":563.09503,"end":572.94,"sentiment":"neutral","sentiment_score":0.05600798453973687},{"text":"Okay?","start":573.24,"end":573.74,"sentiment":"neutral","sentiment_score":0.039954934269189835}],"sentiment":"neutral","sentiment_score":0.05504036242408412,"channel":0,"num_words":42,"start":556.29504,"end":573.74},{"sentences":[{"text":"Sure.","start":573.74,"end":574.155,"sentiment":"neutral","sentiment_score":0.06573960185050964},{"text":"Yeah.","start":574.315,"end":574.715,"sentiment":"neutral","sentiment_score":0.09680400043725967},{"text":"Thank you.","start":574.715,"end":575.61505,"sentiment":"neutral","sentiment_score":0.2633561044931412}],"sentiment":"neutral","sentiment_score":0.17231395281851292,"channel":1,"num_words":4,"start":573.74,"end":575.61505},{"sentences":[{"text":"You're welcome.","start":575.95996,"end":576.76,"sentiment":"positive","sentiment_score":0.39943699538707733},{"text":"It's my pleasure to talk to you today, and then very delighted to welcome you to Airtel.","start":576.76,"end":582.59503,"sentiment":"positive","sentiment_score":0.6079140691196218},{"text":"Just get in touch.","start":582.59503,"end":583.715,"sentiment":"positive","sentiment_score":0.3708617240190506},{"text":"Okay?","start":583.715,"end":584.215,"sentiment":"neutral","sentiment_score":0.2917324900627136},{"text":"Thank you so much.","start":584.275,"end":585.155,"sentiment":"positive","sentiment_score":0.6057462692260742}],"sentiment":"positive","sentiment_score":0.5475563438875335,"channel":0,"num_words":28,"start":575.95996,"end":585.155},{"sentences":[{"text":"Have a good one.","start":585.155,"end":586.215,"sentiment":"positive","sentiment_score":0.5771250426769257}],"sentiment":"positive","sentiment_score":0.5771250426769257,"channel":0,"num_words":4,"start":585.155,"end":586.215},{"sentences":[{"text":"Okay.","start":585.835,"end":586.23505,"sentiment":"neutral","sentiment_score":0.1526123732328415},{"text":"Bye bye.","start":586.23505,"end":587.0009,"sentiment":"neutral","sentiment_score":0.14084497094154358}],"sentiment":"neutral","sentiment_score":0.14476743837197623,"channel":1,"num_words":3,"start":585.835,"end":587.0009},{"sentences":[{"text":"Bye bye.","start":587.155,"end":587.97504,"sentiment":"neutral","sentiment_score":0.01787358149886132}],"sentiment":"neutral","sentiment_score":0.01787358149886132,"channel":0,"num_words":2,"start":587.155,"end":587.97504}]},"summary":{"result":"success","short":"The customer is speaking to a representative about a discounted accommodation voucher for their NBN network. The voucher is provided by internal partners, NBN, and the customer can choose from various options. The agent explains the contract details and router compatibility, provides further information on accommodations, and invites the customer to call for further questions. The price for a 24-month contract is $69.95, and the customer can choose between standard or express delivery. The agent provides further information on the accommodations and the process, and invites the customer to call if they have further questions."},"intents":{"segments":[{"text":"So our technical team has confirmed that your address is enabled for the NBN network to provide Yes.","start_word":21,"end_word":38,"intents":[{"intent":"Confirm address and voucher eligibility","confidence_score":0.05376248}]},{"text":"And, yeah, the site, our website also indicates that if you sign up for twenty four month contract agreement, you are eligible for the discounted accommodation voucher. Right? However, just to set your proper expectation, all the activated vouchers we have were already been disbursed to all customers that's eligible. And at this moment, we're still waiting for the voucher to be another batch of the voucher to be activated by the provider at this time.","start_word":41,"end_word":116,"intents":[{"intent":"Provide information about voucher status","confidence_score":0.0033500353}]},{"text":"However, just to set your proper expectation, all the activated vouchers we have were already been disbursed to all customers that's eligible.","start_word":69,"end_word":90,"intents":[{"intent":"Set expectation for voucher activation and recipient","confidence_score":0.0000037353568}]},{"text":"Or NBN network. As you could see, we are partnered to a different network, and your address oh. is enabled for NBN network. Okay.","start_word":168,"end_word":191,"intents":[{"intent":"Provide nbn network vs super provider","confidence_score":0.0000018820347}]},{"text":"The reason why I'm telling you as early as now just to set your proper expectation. However, if you sign up for twenty four month, as soon as as long as the activated voucher has been available and received on our end, our accounts team will send you the voucher. But Okay.","start_word":291,"end_word":342,"intents":[{"intent":"Provide reason for waiting for vouchers","confidence_score":0.0013631575}]},{"text":"I'm what I'm asking is I want to check the contract details. So Mhmm.","start_word":353,"end_word":366,"intents":[{"intent":"Check contract details","confidence_score":0.3275558},{"intent":"Check contract details","confidence_score":0.07410999}]},{"text":"So is it Super or Linham or Optifan? NBN.","start_word":386,"end_word":394,"intents":[{"intent":"Confirm purchase details","confidence_score":0.00081979216}]},{"text":"The voucher, that's our internal partner. Okay? It's not the network who will provide you the voucher. It's our Okay.","start_word":406,"end_word":425,"intents":[{"intent":"Provide voucher","confidence_score":0.40065634}]},{"text":"So if you sign up for twenty four month, what you are getting is free connection fee, the accommodation voucher, and then the 15% discounted for three months. And then for twelve month contract, you are not eligible for free accommodation voucher. What you are getting is zero connection fee. That's free of charge and then 15% for first three months. And then if you opted for no contract, you will be needing to pay the markdown connection fee of $45, Okay.","start_word":514,"end_word":595,"intents":[{"intent":"Ensure connection fees","confidence_score":7.756863e-7}]},{"text":"And, also, you could check the router's compatibility, the Yeah.","start_word":671,"end_word":680,"intents":[{"intent":"Check router compatibility","confidence_score":0.104085915}]},{"text":"So just feel free to explore those information. Okay?","start_word":700,"end_word":708,"intents":[{"intent":"Provide information","confidence_score":0.057266656}]},{"text":"you are ready, just process your order through our site. Okay.","start_word":712,"end_word":722,"intents":[{"intent":"Process order","confidence_score":0.9003769}]},{"text":"How much do you have any idea about how much will it cost, the twenty four month contract?","start_word":724,"end_word":741,"intents":[{"intent":"Provide pricing information","confidence_score":0.014846525}]},{"text":"And then with the form upon checkout, you have an option to deliver it via express. It will show.","start_word":830,"end_word":848,"intents":[{"intent":"Provide option to select delivery","confidence_score":0.013969626}]},{"text":"All good.","start_word":1004,"end_word":1005,"intents":[{"intent":"Provide confirmation","confidence_score":0.011073523}]},{"text":"For the accommodation voucher, once the activated vouchers are available, we will be sending you the voucher through email. So what you need to do is to activate the voucher within seven days, and then you have an eighteen months to decide your vacation, then book your holiday thirty days in advance, and then you will see if there's any specific amount.","start_word":1074,"end_word":1135,"intents":[{"intent":"Activate voucher","confidence_score":0.32617116}]},{"text":"So what you need to do is to activate the voucher within seven days, and then you have an eighteen months to decide your vacation, then book your holiday thirty days in advance, and then you will see if there's any specific amount.","start_word":1093,"end_word":1135,"intents":[{"intent":"Book holiday","confidence_score":0.06927182}]},{"text":"I'll check everything in the laptop, and then I'll get back to you because it's hard to check it in the phone. Yeah. In the phone.","start_word":1186,"end_word":1211,"intents":[{"intent":"Check laptop","confidence_score":0.91016847}]},{"text":"back if the contract also is fine with me. I mean, the contract amount. Yeah.","start_word":1232,"end_word":1246,"intents":[{"intent":"Review contract details","confidence_score":0.3281966}]},{"text":"explore the web. Yeah. It will be routed to the page. Okay? And also, like, the contract, critical information, click on it. The modem specification, just click the link, and then it will be routed to the details that you need to review and see. Okay? Sure. Yeah.","start_word":1308,"end_word":1355,"intents":[{"intent":"Explore web","confidence_score":0.49149355}]},{"text":"It's my pleasure to talk to you today, and then very delighted to welcome you to Airtel. Just get in touch. Okay?","start_word":1360,"end_word":1381,"intents":[{"intent":"Welcome to airtel","confidence_score":0.7462028}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Eirtel again. I'm speaking to Nidali. Yes.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.09728388488292694},{"text":"Hi. Thank you so much for answering my phone call. So our technical team has confirmed that your address is enabled for the NBN network to provide Yes.","start_word":11,"end_word":38,"sentiment":"positive","sentiment_score":0.4841443300247192},{"text":"you services.","start_word":39,"end_word":40,"sentiment":"neutral","sentiment_score":0.26922523975372314},{"text":"And, yeah, the site, our website also indicates that if you sign up for twenty four month contract agreement, you are eligible for the discounted accommodation voucher.","start_word":41,"end_word":67,"sentiment":"positive","sentiment_score":0.34039491415023804},{"text":"Right? However, just to set your proper expectation, all the activated vouchers we have were already been disbursed to all customers that's eligible. And at this moment, we're still waiting for the voucher to be another batch of the voucher to be activated by the provider at this time. So are you planning in case to use the voucher as soon as possible? No one asking like that. So I just have two more doubts. So who is the provider? Because I could see there are quite a few options. So who is the provider in that? Is it Super? Or NBN network. As you could see, we are partnered to a different network, and your address oh. is enabled for NBN network. Okay. It's not a Supa. So you have to go to the NBN tab. In that way, you could see our price listing with the plans that we have available under NBN. Okay. All good. And when are Yeah. you expecting the second batch of the vouchers? So at this moment, just to set your proper expectation, that's the status that we can provide. We're still waiting for the another batch of activated voucher, and the the provider of those voucher have not provide us a a specific time frame. No. They haven't provided Reason the note. yeah. That's correct. The reason why I'm telling you as early as now just to set your proper expectation. However, if you sign up for twenty four month, as soon as as long as the activated voucher has been available and received on our end, our accounts team will send you the voucher. But Okay. it's right now, that's the status of those vouchers. Okay. I'm what I'm asking is I want to check the contract details. So Mhmm. that's why Sure. I'm asking who is the network that is giving the voucher. So I'll check those contracts. So is it Super or Linham or Optifan? NBN. NBN. That's the network who will Okay. provide you the services. The voucher, that's our internal partner. Okay? It's not the network who will provide you the voucher. It's our Okay. internal So partner. okay. All good then. So I have to decide whichever I want. And Yeah. As what you can do you see suggest? the How much will be the twenty four hour twenty four month contract charge, like, cost of? Yeah. Are you in the website right now, if I may Yes. ask, Yes. just to make Yes. sure that we are on the same page? So please just scroll down. Alright. So from the near bottom part, you will see the selection for NBN contract. So if you sign up for twenty four month, what you are getting is free connection fee, the accommodation voucher, and then the 15% discounted for three months. And then for twelve month contract, you are not eligible for free accommodation voucher. What you are getting is zero connection fee. That's free of charge and then 15% for first three months. And then if you opted for no contract, you will be needing to pay the markdown connection fee of $45, Okay. Actually, and you now are not I can getting see the that. discounted one. You could Now see? I can Yeah.","start_word":68,"end_word":616,"sentiment":"neutral","sentiment_score":-0.010191905527682689},{"text":"see That's that great.","start_word":617,"end_word":620,"sentiment":"positive","sentiment_score":0.3637777864933014},{"text":"with the twenty four month contract, I'll be able to get three accommodation voucher, zero connection fees, 15% off the first three months. That is right. That is correct. Okay. Followed by the other options. Okay. So that will be suitable for me. Right? So I'll check the voucher. Yes. And, also, you could check the router's compatibility, the Yeah. critical all all necessary details that you need to know as a subscribers are available Okay. from our site. So just feel free to explore those information. Okay? Then once Sure. you are ready, just process your order through our site. Okay. Sure. How much do you have any idea about how much will it cost, the twenty four month contract? What do you mean how much it will cost for twenty four month contract? Like, if you cancel, what is your No. No. question? The price that we have to pay you in general. Try to check out. You will be paying what you have to check out. For example, you check out the order for $69.95. Once you select this, it will show 9 6995. And then if you are going to purchase a router, select the router that you would like. For example, you selected 13995. And then with the form upon checkout, you have an option to deliver it via express. It will show. Okay? It will not proceed like that. You have to select. It's your decision. But once you've selected this and then go over, it will routed to the page where you have input your details, your full name, service address, date of birth, phone number. And then from the left side, you have an option to select which delivery one you would like. If you would like express, 30, or if you would like standard, 20. And then below, it will give you the total amount that you need to pay upon ordering your activation for the services. Yeah. It it it will be routed to the page. It's it's a form that you need to fill out Okay. upon Okay. selection. Actually, you can try. Even though you will be trying, as long as she did not proceed, you can see the form that I'm, telling about so you will have an idea. Okay.","start_word":621,"end_word":1003,"sentiment":"neutral","sentiment_score":0.06174360239007765},{"text":"All good.","start_word":1004,"end_word":1005,"sentiment":"positive","sentiment_score":0.42831334471702576},{"text":"Okay? And then if you do have any questions, just feel free to give us a call. We are open from Mondays to Fridays, 9AM to 6PM. Okay? Okay. And these accommodations, I saw that there are quite a few accommodations.","start_word":1006,"end_word":1046,"sentiment":"neutral","sentiment_score":0.21564991772174835},{"text":"That's good.","start_word":1047,"end_word":1048,"sentiment":"positive","sentiment_score":0.610845685005188},{"text":"Yeah. Do we have to pay anything or the whole accommodation will be free? Oh, it really depends from the because here's the thing. Okay? For the accommodation voucher, once the activated vouchers are available, we will be sending you the voucher through email. So what you need to do is to activate the voucher within seven days, and then you have an eighteen months to decide your vacation, then book your holiday thirty days in advance, and then you will see if there's any specific amount. But we cannot assure you that it's all for free. It really depends from the vacation and country that Oh, you will be choosing. that's okay. That's The okay. reason why Okay. it says discounted accommodation voucher, it Okay. will not fund you all everything. Yeah. That's okay. Thank you. I'll check everything in the laptop, and then I'll get back to you because it's hard to check it in the phone. Yeah. In the phone. So I understand. yeah. Yeah. I'll better after work, I'll open the laptop. I'll Mhmm. check and probably get Yeah. back if the contract also is fine with me. I mean, the contract amount. Yeah. That's correct. If you do have any further questions about, the details, just feel free to give us a call. Okay? So especially the free accommodation, there's a link there. If you could see, just click it, and then, you will see the questions or I'm sorry, the answers for your questions, something like that. You just Sure. need to Yeah. explore the web. Yeah. It will be routed to the page. Okay? And also, like, the contract, critical information, click on it. The modem specification, just click the link, and then it will be routed to the details that you need to review and see. Okay? Sure. Yeah. Thank you.","start_word":1049,"end_word":1357,"sentiment":"neutral","sentiment_score":0.014778363738438072},{"text":"You're welcome. It's my pleasure to talk to you today, and then very delighted to welcome you to Airtel. Just get in touch.","start_word":1358,"end_word":1380,"sentiment":"positive","sentiment_score":0.5306758880615234},{"text":"Okay?","start_word":1381,"end_word":1381,"sentiment":"neutral","sentiment_score":0.2917324900627136},{"text":"Thank you so much. Have a good one.","start_word":1382,"end_word":1389,"sentiment":"positive","sentiment_score":0.6187217831611633},{"text":"Okay. Bye bye. Bye bye.","start_word":1390,"end_word":1394,"sentiment":"neutral","sentiment_score":0.13065043091773987}],"average":{"sentiment":"neutral","sentiment_score":0.056390701065226846}}}}