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One of our team will be with you shortly.\n\nWestern Hospital is a private, fully accredited acute surgical facility located in the heart of Henley","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.043854501098394394},{"text":"This is Megan.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.059156576792399086},{"text":"Oh, yeah.","start":11.04,"end":11.679999,"sentiment":"neutral","sentiment_score":-0.008538126945495605},{"text":"Where were you from?","start":11.679999,"end":12.74,"sentiment":"neutral","sentiment_score":-0.01917695114389062},{"text":"What company?","start":13.759999,"end":14.58,"sentiment":"neutral","sentiment_score":-0.013017740100622177}],"sentiment":"neutral","sentiment_score":0.008458724400649468,"num_words":12,"start":0.24,"end":14.58},{"sentences":[{"text":"What company?","start":16.025,"end":16.845,"sentiment":"neutral","sentiment_score":-0.002364299725741148},{"text":"Yeah.","start":21.625,"end":21.945,"sentiment":"neutral","sentiment_score":0.003241698257625103},{"text":"Has he been dealing with you?","start":21.945,"end":23.404999,"sentiment":"neutral","sentiment_score":-0.015064537214736143},{"text":"Okay.","start":29.939999,"end":30.439999,"sentiment":"neutral","sentiment_score":0.05364321917295456},{"text":"I'll see if I can get ahold of him for you.","start":30.5,"end":32.84,"sentiment":"neutral","sentiment_score":0.10920053043148735}],"sentiment":"neutral","sentiment_score":0.055379758544621016,"num_words":21,"start":16.025,"end":32.84},{"sentences":[{"text":"It won't be a minute.","start":33.379997,"end":34.34,"sentiment":"neutral","sentiment_score":0.125744965672493},{"text":"I'll just try and pop you through.","start":34.34,"end":35.62,"sentiment":"neutral","sentiment_score":0.13011083219732558},{"text":"It won't be a sec.","start":35.62,"end":36.6,"sentiment":"neutral","sentiment_score":0.07824010252952576},{"text":"Thank you for calling Western Hospital.","start":42.914997,"end":44.855,"sentiment":"positive","sentiment_score":0.5467152645190557},{"text":"One of our team will be with you shortly.","start":44.995,"end":47.094997,"sentiment":"positive","sentiment_score":0.43545253078142804}],"sentiment":"neutral","sentiment_score":0.28531454782932997,"num_words":32,"start":33.379997,"end":47.094997},{"sentences":[{"text":"Western Hospital is a private, fully accredited acute surgical facility located in the heart of Henley","start":47.795,"end":54.534996,"sentiment":"neutral","sentiment_score":0.24815230257809162}],"sentiment":"neutral","sentiment_score":0.24815230257809162,"num_words":16,"start":47.795,"end":54.534996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Megan.\n\nChannel 0: Oh, hi, Megan. Good day to you. I'm Andrew, and I was actually trying to reach Ben in the IT department.\n\nChannel 1: Oh, yeah. Where were you from? What\n\nChannel 0: Oh,\n\nChannel 1: company?\n\nChannel 0: Melbourne.\n\nChannel 1: What\n\nChannel 0: Oh, yeah.\n\nChannel 1: company?\n\nChannel 0: I represent Vigilance AI.\n\nChannel 1: Yeah. Has he been dealing with you?\n\nChannel 0: Actually, I was trying to reach him. Not yet.\n\nChannel 1: Okay. I'll see if I can get ahold of him for you. It won't be a minute. I'll just try and pop you through. It won't be a sec.\n\nChannel 0: Appreciate it, Megan.\n\nChannel 1: Thank you for calling Western Hospital. One of our team will be with you shortly. Western Hospital is a private, fully accredited acute surgical facility located in the heart of Henley","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.043854501098394394},{"text":"This is Megan.","start":0.48,"end":1.22,"sentiment":"neutral","sentiment_score":0.059156576792399086}],"sentiment":"neutral","sentiment_score":0.055331057868897915,"channel":1,"num_words":4,"start":0.24,"end":1.22},{"sentences":[{"text":"Oh, hi, Megan.","start":2.6399999,"end":3.6,"sentiment":"neutral","sentiment_score":0.255417803923289},{"text":"Good day to you.","start":3.6,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5865532159805298},{"text":"I'm Andrew, and I was actually trying to reach Ben in the IT 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She represents left and asks if Ben has been dealing with her. The agent, Andrew, promises to try and get ahold of Ben and transfers Megan to him."},"intents":{"segments":[{"text":"I'm Andrew, and I was actually trying to reach Ben in the IT department. Oh, yeah.","start_word":11,"end_word":26,"intents":[{"intent":"Reach ben","confidence_score":0.71950346}]},{"text":"What Oh, company?","start_word":31,"end_word":33,"intents":[{"intent":"Acquire information","confidence_score":0.00042748617}]},{"text":"I'll see if I can get ahold of him for you. It won't be a minute. I'll just try and pop you through. It won't be a sec.","start_word":60,"end_word":87,"intents":[{"intent":"Communicate with ben","confidence_score":0.0065647936}]}]},"sentiments":{"segments":[{"text":"Hello. This is Megan. Oh, hi, Megan.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.16135768592357635},{"text":"Good day to you.","start_word":7,"end_word":10,"sentiment":"positive","sentiment_score":0.5692266821861267},{"text":"I'm Andrew, and I was actually trying to reach Ben in the IT department. Oh, yeah. Where were you from? What Oh, company? Melbourne. Oh, What yeah. company? I represent Vigilance AI. Yeah. Has he been dealing with you? Actually, I was trying to reach him. Not yet. Okay. I'll see if I can get ahold of him for you. It won't be a minute. I'll just try and pop you through. It won't be a sec.","start_word":11,"end_word":87,"sentiment":"neutral","sentiment_score":0.043349213898181915},{"text":"Appreciate it, Megan. Thank you for calling Western Hospital. 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