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Good morning. Yes. I'm good. How are you?\n\nYes. Actually, still regarding the IP location issue. Mhmm. Okay. Mhmm.\n\nMhmm. Yeah. Different. Mhmm. Mhmm.\n\nYeah. Okay. Okay. Let's see. Yes.\n\nActually, because upon when they run a speed test, their location is Australia, but still does TV streaming. Yeah. Some of them. Actually, today, only two. My Yeah.\n\nSome of them. That's weird. Mhmm. Yeah. Yeah.\n\nI can mhmm. Yeah. Yeah. Some of them are working from home. That's why They need Internet access.\n\nMhmm. Mhmm. Mhmm. Yeah. Actually mhmm.\n\nI've already spoke with him, and he has no another router to test. That's why we're doing an isolation test right now. Mhmm. Mhmm. Okay.\n\nBut the super network said that they can detect the MAC address of the router? Mhmm. Mhmm. Mhmm. Yes.\n\nYeah. I understand. Mhmm. Okay. Sure.\n\nI'll update you, Dom. Thank you. 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How are you? Good. Good. And I have many calls this morning? Yeah. That's yeah. We're just about done. We've had to go through the main provider to this other company that do all the it we're just waiting for a swipe to happen. Once that swipe happens, everything will it should go it's taken a bit longer than what I expected. Yesterday was a public holiday in in in Australia, so I couldn't do nothing yesterday. And I've just spoken to one of the one of the GEOs. They got different types of GEOs, blah blah blah blah. And I've got I've done everything they've told me to do. So now it's just going through transmission. And once the transmission is completed, then HE Electric's the one that's given us the transit. We'll just do a swipe and make sure that the whole routing of the IP is allocated in Australia. Because in some areas, it's showing Australia, but in the in the main background, it's still showing Washington, Seattle or something like that. And it's stupid because the TV platform streaming should should not be blocking it because of that. But because they say, oh, no. This is outside Australia. We can't give you service. Otherwise, they could just unblock it. They've got their services back on. But, anyway, it's just it's just the way it is. It's just ridiculous. So, hopefully, today I don't know. Today today, tomorrow, sometime, this this will should be all settled. Alright? Then just thought I'll let you know, I'm not in the office at the moment. I've gotta grab some errands because on Monday, we're getting the vans all done, and I've just gotta get all everything all sorted from this end. Did you get many calls we got in that this morning? Have many many people called? Okay. Well, that's alright then. Just just double check because a lot of people have left us. And those people, they need to be called whatever, and if they don't wanna come back, well, they need to be deleted from the the portal, not our portal. I still want them to stay there, but from the super network. So otherwise, we get charged for the invoices. But on our on our portal, just put it inactive. Alright? Let me just double check on it. Now while working from home, they get blocked by the they get blocked by their work, not from us. Their their work blocks them. They can just ring that work and just unblock them. I don't know. Just people don't have a clue what all this is all about, and that's the problem. Anyway, that's it. Alright. No worries. And for the other guy that's got no Internet flow and it's showing that they're online, there's only three options. Either he does that either he gets another another router to double check, Either we do an isolation test or we try and get About how you he needs to have a to do an isolation test, he needs to have a laptop that he can get the he can connect the cable directly to the NTD box. That's the only way you can do an isolation test, and then you just go into the networks and you just create a new connection. You still put in the same credential, the username, and password. And if there's Internet flow there, then the router is no good. We gotta send them out a new router. If the same thing happens, if there's no Internet, but you've done everything, then Super Networks has to go out and find out what's going on because it could be one of the optical cables could be crushed or something like that, and it might just be showing on, but there's no Internet flow or something like that. So is it That's got nothing to forget about all that. Alright? The thing is to do an isolation test, it needs the Ethernet cable from Ethernet port one entity box. If it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC. That's the only way they can do an isolation test. If they haven't got those tools, then they need to find they need to find a second hand router or somebody can lend them one next door neighbor or whatever. They can find one somewhere. We could try another router. If we send out another router and we have the same issue, well, then, you know, they get charged. We can't be doing this for free all the time. You know what I'm saying? So that's that's the thing. You know? Other if they accept the charges, we'll send them another router, but they need to accept the the charges that if it's not around, we shouldn't they've gotta pay for sending out the router or that. They're gonna send the other one back or whatever. You know what I mean? Yeah. Alright. Let me now have that, guys. Alright? Okay. Thank you. 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morning, Lorraine. How are you? Good. Good. And I have many calls this morning?\n\nYeah. That's yeah. We're just about done. We've had to go through the main provider to this other company that do all the it we're just waiting for a swipe to happen. Once that swipe happens, everything will it should go it's taken a bit longer than what I expected.\n\nYesterday was a public holiday in in in Australia, so I couldn't do nothing yesterday. And I've just spoken to one of the one of the GEOs. They got different types of GEOs, blah blah blah blah. And I've got I've done everything they've told me to do. So now it's just going through transmission.\n\nAnd once the transmission is completed, then HE Electric's the one that's given us the transit. We'll just do a swipe and make sure that the whole routing of the IP is allocated in Australia. Because in some areas, it's showing Australia, but in the in the main background, it's still showing Washington, Seattle or something like that. And it's stupid because the TV platform streaming should should not be blocking it because of that. But because they say, oh, no.\n\nThis is outside Australia. We can't give you service. Otherwise, they could just unblock it. They've got their services back on. But, anyway, it's just it's just the way it is.\n\nIt's just ridiculous. So, hopefully, today I don't know. Today today, tomorrow, sometime, this this will should be all settled. Alright? Then just thought I'll let you know, I'm not in the office at the moment.\n\nI've gotta grab some errands because on Monday, we're getting the vans all done, and I've just gotta get all everything all sorted from this end. Did you get many calls we got in that this morning? Have many many people called? Okay. Well, that's alright then.\n\nJust just double check because a lot of people have left us. And those people, they need to be called whatever, and if they don't wanna come back, well, they need to be deleted from the the portal, not our portal. I still want them to stay there, but from the super network. So otherwise, we get charged for the invoices. But on our on our portal, just put it inactive.\n\nAlright? Let me just double check on it. Now while working from home, they get blocked by the they get blocked by their work, not from us. Their their work blocks them. They can just ring that work and just unblock them.\n\nI don't know. Just people don't have a clue what all this is all about, and that's the problem. Anyway, that's it. Alright. No worries.\n\nAnd for the other guy that's got no Internet flow and it's showing that they're online, there's only three options. Either he does that either he gets another another router to double check, Either we do an isolation test or we try and get About how you he needs to have a to do an isolation test, he needs to have a laptop that he can get the he can connect the cable directly to the NTD box. That's the only way you can do an isolation test, and then you just go into the networks and you just create a new connection. You still put in the same credential, the username, and password. And if there's Internet flow there, then the router is no good.\n\nWe gotta send them out a new router. If the same thing happens, if there's no Internet, but you've done everything, then Super Networks has to go out and find out what's going on because it could be one of the optical cables could be crushed or something like that, and it might just be showing on, but there's no Internet flow or something like that. So is it That's got nothing to forget about all that. Alright? The thing is to do an isolation test, it needs the Ethernet cable from Ethernet port one entity box.\n\nIf it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC. That's the only way they can do an isolation test. If they haven't got those tools, then they need to find they need to find a second hand router or somebody can lend them one next door neighbor or whatever. They can find one somewhere. We could try another router.\n\nIf we send out another router and we have the same issue, well, then, you know, they get charged. We can't be doing this for free all the time. You know what I'm saying? So that's that's the thing. You know?\n\nOther if they accept the charges, we'll send them another router, but they need to accept the the charges that if it's not around, we shouldn't they've gotta pay for sending out the router or that. They're gonna send the other one back or whatever. You know what I mean? Yeah. Alright.\n\nLet me now have that, guys. Alright? Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Lorraine.","start":3.28,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4966324468453725},{"text":"How are you?","start":4.3199997,"end":5.22,"sentiment":"positive","sentiment_score":0.3771488269170125},{"text":"Good.","start":7.9199996,"end":8.24,"sentiment":"positive","sentiment_score":0.4614411592483521},{"text":"Good.","start":8.24,"end":8.48,"sentiment":"positive","sentiment_score":0.4024426639080048},{"text":"And I have many calls this morning?","start":8.48,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.14407598972320557}],"sentiment":"neutral","sentiment_score":0.29958397150039673,"num_words":15,"start":3.28,"end":10.0199995},{"sentences":[{"text":"Yeah.","start":16.445,"end":16.685,"sentiment":"neutral","sentiment_score":-0.0019300878047943115},{"text":"That's yeah.","start":16.685,"end":17.645,"sentiment":"neutral","sentiment_score":0.012083957553841174},{"text":"We're just about done.","start":17.645,"end":19.005,"sentiment":"neutral","sentiment_score":-0.00451287510804832},{"text":"We've had to go through the main provider to this other company that do all the it we're just waiting for a swipe to happen.","start":19.005,"end":29.105,"sentiment":"neutral","sentiment_score":-0.004169248193502426},{"text":"Once that swipe happens, everything will it should go it's taken a bit longer than what I expected.","start":29.699999,"end":35.0,"sentiment":"neutral","sentiment_score":-0.18826760672446755}],"sentiment":"neutral","sentiment_score":-0.06977723598014564,"num_words":50,"start":16.445,"end":35.0},{"sentences":[{"text":"Yesterday was a public holiday in in in Australia, so I couldn't do nothing yesterday.","start":36.34,"end":40.52,"sentiment":"negative","sentiment_score":-0.37256173888842264},{"text":"And I've just spoken to one of the one of the GEOs.","start":41.635,"end":49.175,"sentiment":"neutral","sentiment_score":-0.19925756379961967},{"text":"They got different types of GEOs, blah blah blah blah.","start":49.394997,"end":52.295,"sentiment":"neutral","sentiment_score":-0.17773808240890504},{"text":"And I've got I've done everything they've told me to do.","start":53.475,"end":56.855,"sentiment":"neutral","sentiment_score":-0.12968974899161945},{"text":"So now it's just going through transmission.","start":57.570004,"end":59.75,"sentiment":"neutral","sentiment_score":-0.0637609852211816}],"sentiment":"neutral","sentiment_score":-0.21145112379030748,"num_words":55,"start":36.34,"end":59.75},{"sentences":[{"text":"And once the transmission is completed, then HE Electric's the one that's given us the transit.","start":61.65,"end":68.37,"sentiment":"neutral","sentiment_score":0.017868215800262988},{"text":"We'll just do a swipe and make sure that the whole routing of the IP is allocated in Australia.","start":68.37,"end":76.125,"sentiment":"neutral","sentiment_score":0.0171768515811939},{"text":"Because in some areas, it's showing Australia, but in the in the main background, it's still showing Washington, Seattle or something like that.","start":76.125,"end":87.56,"sentiment":"neutral","sentiment_score":-0.03417367439555085},{"text":"And it's stupid because the TV platform streaming should should not be blocking it because of that.","start":89.06,"end":97.399994,"sentiment":"neutral","sentiment_score":-0.31770794619532194},{"text":"But because they say, oh, no.","start":97.995,"end":99.275,"sentiment":"neutral","sentiment_score":-0.24129952987035116}],"sentiment":"neutral","sentiment_score":-0.08669845855300441,"num_words":81,"start":61.65,"end":99.275},{"sentences":[{"text":"This is outside Australia.","start":99.275,"end":100.315,"sentiment":"neutral","sentiment_score":-0.23077471926808357},{"text":"We can't give you service.","start":100.315,"end":101.455,"sentiment":"neutral","sentiment_score":-0.3226450264453888},{"text":"Otherwise, they could just unblock it.","start":101.515,"end":102.955,"sentiment":"neutral","sentiment_score":-0.32173242171605426},{"text":"They've got their services back on.","start":102.955,"end":104.735,"sentiment":"neutral","sentiment_score":-0.23525096972783408},{"text":"But, anyway, it's just it's just the way it is.","start":104.875,"end":106.715,"sentiment":"negative","sentiment_score":-0.37064777314662933}],"sentiment":"neutral","sentiment_score":-0.30918393836867425,"num_words":31,"start":99.275,"end":106.715},{"sentences":[{"text":"It's just ridiculous.","start":106.715,"end":107.534996,"sentiment":"negative","sentiment_score":-0.7001330653826395},{"text":"So, hopefully, today I don't know.","start":108.955,"end":110.635,"sentiment":"neutral","sentiment_score":-0.27515775461991626},{"text":"Today today, tomorrow, sometime, this this will should be all settled.","start":110.635,"end":115.29,"sentiment":"neutral","sentiment_score":-0.07563307000832124},{"text":"Alright?","start":118.39,"end":118.89,"sentiment":"neutral","sentiment_score":-0.02409224957227707},{"text":"Then just thought I'll let you know, I'm not in the office at the moment.","start":119.51,"end":123.35,"sentiment":"neutral","sentiment_score":-0.13246127913395564}],"sentiment":"neutral","sentiment_score":-0.1831755814039045,"num_words":36,"start":106.715,"end":123.35},{"sentences":[{"text":"I've gotta grab some errands because on Monday, we're getting the vans all done, and I've just gotta get all everything all sorted from this end.","start":123.35,"end":130.655,"sentiment":"neutral","sentiment_score":0.13229066849901125},{"text":"Did you get many calls we got in that this morning?","start":133.515,"end":135.935,"sentiment":"neutral","sentiment_score":0.03808256374164061},{"text":"Have many many people called?","start":146.56,"end":148.5,"sentiment":"neutral","sentiment_score":-0.020093616843223572},{"text":"Okay.","start":157.545,"end":157.865,"sentiment":"neutral","sentiment_score":0.011711039580404758},{"text":"Well, that's alright then.","start":157.865,"end":159.16501,"sentiment":"neutral","sentiment_score":0.05877899099141359}],"sentiment":"neutral","sentiment_score":0.08520903194600597,"num_words":47,"start":123.35,"end":159.16501},{"sentences":[{"text":"Just just double check because a lot of people have left us.","start":159.785,"end":163.325,"sentiment":"neutral","sentiment_score":-0.32599691053231555},{"text":"And those people, they need to be called whatever, and if they don't wanna come back, well, they need to be deleted from the the portal, not our portal.","start":164.81,"end":174.41,"sentiment":"neutral","sentiment_score":-0.2993507035847368},{"text":"I still want them to stay there, but from the super network.","start":174.41,"end":178.41501,"sentiment":"neutral","sentiment_score":-0.21040800213813782},{"text":"So otherwise, we get charged for the invoices.","start":178.41501,"end":180.115,"sentiment":"neutral","sentiment_score":-0.26692715659737587},{"text":"But on our on our portal, just put it inactive.","start":180.655,"end":183.075,"sentiment":"neutral","sentiment_score":-0.129061184450984}],"sentiment":"neutral","sentiment_score":-0.26118392187734724,"num_words":71,"start":159.785,"end":183.075},{"sentences":[{"text":"Alright?","start":183.13501,"end":183.63501,"sentiment":"neutral","sentiment_score":-0.054565977305173874},{"text":"Let me just double check on it.","start":184.975,"end":186.835,"sentiment":"neutral","sentiment_score":-0.06318465354187149},{"text":"Now while working from home, they get blocked by the they get blocked by their work, not from us.","start":188.975,"end":194.57999,"sentiment":"neutral","sentiment_score":-0.23993682508405886},{"text":"Their their work blocks them.","start":194.57999,"end":196.01999,"sentiment":"negative","sentiment_score":-0.36493362188339235},{"text":"They can just ring that work and just unblock them.","start":196.01999,"end":197.93999,"sentiment":"neutral","sentiment_score":-0.3279976427555084}],"sentiment":"neutral","sentiment_score":-0.24191197061112948,"num_words":42,"start":183.13501,"end":197.93999},{"sentences":[{"text":"I don't know.","start":197.93999,"end":198.42,"sentiment":"neutral","sentiment_score":-0.32818369070688885},{"text":"Just people don't have a clue what all this is all about, and that's the problem.","start":198.42,"end":201.95999,"sentiment":"negative","sentiment_score":-0.4294446613639593},{"text":"Anyway, that's it.","start":204.01999,"end":204.81999,"sentiment":"neutral","sentiment_score":-0.08308599144220352},{"text":"Alright.","start":204.81999,"end":205.21999,"sentiment":"neutral","sentiment_score":0.05638127774000168},{"text":"No worries.","start":205.21999,"end":205.78,"sentiment":"neutral","sentiment_score":0.037679390981793404}],"sentiment":"neutral","sentiment_score":-0.31892734274268153,"num_words":25,"start":197.93999,"end":205.78},{"sentences":[{"text":"And for the other guy that's got no Internet flow and it's showing that they're online, there's only three options.","start":205.78,"end":212.275,"sentiment":"neutral","sentiment_score":-0.1042720414698124},{"text":"Either he does that either he gets another another router to double check, Either we do an isolation test or we try and get About how you he needs to have a to do an isolation test, he needs to have a laptop that he can get the he can connect the cable directly to the NTD box.","start":212.415,"end":246.115,"sentiment":"neutral","sentiment_score":-0.01625469021884532},{"text":"That's the only way you can do an isolation test, and then you just go into the networks and you just create a new connection.","start":247.31,"end":255.07,"sentiment":"neutral","sentiment_score":0.0315595343708992},{"text":"You still put in the same credential, the username, and password.","start":255.07,"end":258.69,"sentiment":"neutral","sentiment_score":-0.05378116379407319},{"text":"And if there's Internet flow there, then the router is no good.","start":258.995,"end":261.875,"sentiment":"negative","sentiment_score":-0.4095381411413352}],"sentiment":"neutral","sentiment_score":-0.06147043649402876,"num_words":126,"start":205.78,"end":261.875},{"sentences":[{"text":"We gotta send them out a new router.","start":261.875,"end":263.415,"sentiment":"negative","sentiment_score":-0.3885453939437866},{"text":"If the same thing happens, if there's no Internet, but you've done everything, then Super Networks has to go out and find out what's going on because it could be one of the optical cables could be crushed or something like that, and it might just be showing on, but there's no Internet flow or something like that.","start":263.715,"end":279.55,"sentiment":"neutral","sentiment_score":-0.2581308116686755},{"text":"So is it That's got nothing to forget about all that.","start":282.41,"end":290.10498,"sentiment":"neutral","sentiment_score":0.013519422574476763},{"text":"Alright?","start":290.10498,"end":290.505,"sentiment":"neutral","sentiment_score":0.08530941605567932},{"text":"The thing is to do an isolation test, it needs the Ethernet cable from Ethernet port one entity box.","start":290.505,"end":297.32498,"sentiment":"neutral","sentiment_score":0.057637424845444526}],"sentiment":"neutral","sentiment_score":-0.17268882568964025,"num_words":97,"start":261.875,"end":297.32498},{"sentences":[{"text":"If it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC.","start":298.10498,"end":307.29,"sentiment":"neutral","sentiment_score":0.024900424328667146},{"text":"That's the only way they can do an isolation test.","start":307.51,"end":310.09,"sentiment":"neutral","sentiment_score":0.01723730769008398},{"text":"If they haven't got those tools, then they need to find they need to find a second hand router or somebody can lend them one next door neighbor or whatever.","start":310.79,"end":319.73502,"sentiment":"neutral","sentiment_score":-0.054870873938004175},{"text":"They can find one somewhere.","start":319.73502,"end":320.95502,"sentiment":"neutral","sentiment_score":-0.04083932936191559},{"text":"We could try another router.","start":321.575,"end":322.935,"sentiment":"neutral","sentiment_score":-0.12695719301700592}],"sentiment":"neutral","sentiment_score":-0.021304211639738703,"num_words":77,"start":298.10498,"end":322.935},{"sentences":[{"text":"If we send out another router and we have the same issue, well, then, you know, they get charged.","start":322.935,"end":330.18,"sentiment":"neutral","sentiment_score":-0.29143944461094706},{"text":"We can't be doing this for free all the time.","start":330.18,"end":331.86,"sentiment":"negative","sentiment_score":-0.4916120946407318},{"text":"You know what I'm saying?","start":331.86,"end":332.84,"sentiment":"neutral","sentiment_score":-0.22404326498508453},{"text":"So that's that's the thing.","start":334.74,"end":336.74,"sentiment":"neutral","sentiment_score":-0.06784693673253059},{"text":"You know?","start":336.74,"end":337.3,"sentiment":"neutral","sentiment_score":-0.055128930136561394}],"sentiment":"neutral","sentiment_score":-0.29324827470430515,"num_words":41,"start":322.935,"end":337.3},{"sentences":[{"text":"Other if they accept the charges, we'll send them another router, but they need to accept the the charges that if it's not around, we shouldn't they've gotta pay for sending out the router or that.","start":337.3,"end":348.745,"sentiment":"neutral","sentiment_score":-0.2448287138508426},{"text":"They're gonna send the other one back or whatever.","start":348.745,"end":350.425,"sentiment":"neutral","sentiment_score":-0.164322124587165},{"text":"You know what I mean?","start":350.425,"end":351.405,"sentiment":"neutral","sentiment_score":-0.15931758433580398},{"text":"Yeah.","start":352.985,"end":353.37894,"sentiment":"neutral","sentiment_score":0.03584741801023483},{"text":"Alright.","start":354.57895,"end":355.05893,"sentiment":"neutral","sentiment_score":0.035130586475133896}],"sentiment":"neutral","sentiment_score":-0.21189120648285517,"num_words":52,"start":337.3,"end":355.05893},{"sentences":[{"text":"Let me now have that, guys.","start":355.05893,"end":356.17892,"sentiment":"neutral","sentiment_score":-0.004102497051159541},{"text":"Alright?","start":356.17892,"end":356.67892,"sentiment":"neutral","sentiment_score":0.03941389173269272},{"text":"Okay.","start":359.37894,"end":359.77893,"sentiment":"neutral","sentiment_score":0.23721995949745175},{"text":"Thank you.","start":359.77893,"end":360.41895,"sentiment":"positive","sentiment_score":0.6750922501087189},{"text":"Bye.","start":360.41895,"end":360.91895,"sentiment":"positive","sentiment_score":0.3872310519218445}],"sentiment":"neutral","sentiment_score":0.1808576746420427,"num_words":11,"start":355.05893,"end":360.91895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, Dom. Good morning.\n\nChannel 1: Good morning, Lorraine. How are you?\n\nChannel 0: Yes. I'm good. How are you?\n\nChannel 1: Good. Good. And I have many calls this morning?\n\nChannel 0: Yes. Actually, still regarding the IP location issue.\n\nChannel 1: Yeah. That's yeah. We're just about done. We've had to go through the main provider to this other company that do all the it we're just waiting for a swipe to happen. Once\n\nChannel 0: Mhmm.\n\nChannel 1: that swipe\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: happens, everything will it should go it's taken a bit longer than what I expected. Yesterday was a public holiday in in in Australia, so I couldn't do nothing yesterday. And I've just spoken to one of the one of the GEOs. They got different types of GEOs, blah blah blah blah. And I've got I've done everything they've told me to do.\n\nSo now it's just going through transmission.\n\nChannel 0: Mhmm.\n\nChannel 1: And once the transmission is completed, then HE Electric's the one that's given us the transit. We'll just do a swipe and make sure that the whole routing of the IP is allocated\n\nChannel 0: Yeah.\n\nChannel 1: in Australia. Because in some areas, it's showing Australia, but in the in the main background, it's still showing Washington,\n\nChannel 0: Different.\n\nChannel 1: Seattle\n\nChannel 0: Mhmm.\n\nChannel 1: or something like that.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: And it's stupid because the TV platform streaming should should not be blocking it because of that. But because they say, oh, no. This is outside Australia. We can't give you service. Otherwise, they could just unblock it.\n\nThey've got their services back on. But, anyway, it's just it's just the way it is. It's just ridiculous. So, hopefully, today I don't know. Today today, tomorrow, sometime, this this will should be all settled.\n\nChannel 0: Okay.\n\nChannel 1: Alright? Then just thought I'll let you know, I'm not in the office at the moment. I've gotta grab some errands because on Monday, we're getting the vans all done, and I've just gotta get all everything all sorted from this end.\n\nChannel 0: Okay. Let's see.\n\nChannel 1: Did you get many calls we got in that this morning?\n\nChannel 0: Yes. Actually, because upon when they run a speed test, their location is Australia, but still does TV streaming.\n\nChannel 1: Have many\n\nChannel 0: Yeah. Some\n\nChannel 1: many people called?\n\nChannel 0: of them. Actually, today, only two.\n\nChannel 1: Okay. Well,\n\nChannel 0: My\n\nChannel 1: that's alright then.\n\nChannel 0: Yeah. Some of\n\nChannel 1: Just\n\nChannel 0: them. That's\n\nChannel 1: just double check because\n\nChannel 0: weird.\n\nChannel 1: a lot of people have left us.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: And those people, they need to be called whatever, and if they don't wanna come back, well, they need to be deleted from the the portal, not our portal. I still want them to stay there, but from the super network. So otherwise, we get charged for the invoices. But on\n\nChannel 0: Yeah.\n\nChannel 1: our on\n\nChannel 0: I can\n\nChannel 1: our portal, just put it inactive. Alright?\n\nChannel 0: mhmm. Yeah.\n\nChannel 1: Let\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: Some\n\nChannel 1: just double\n\nChannel 0: of them\n\nChannel 1: check\n\nChannel 0: are\n\nChannel 1: on it.\n\nChannel 0: working from home. That's why\n\nChannel 1: Now while working from home,\n\nChannel 0: They\n\nChannel 1: they\n\nChannel 0: need\n\nChannel 1: get\n\nChannel 0: Internet\n\nChannel 1: blocked by\n\nChannel 0: access.\n\nChannel 1: the\n\nChannel 0: Mhmm.\n\nChannel 1: they get blocked by their work, not from us. Their their work blocks them. They can just ring that work and just unblock them. I don't know. Just people don't have a clue what all this is all about, and that's the problem.\n\nAnyway, that's it. Alright. No worries. And for the other guy that's got no Internet flow and it's showing that they're online, there's only three options. Either he does that either he gets another another router to double check,\n\nChannel 0: Mhmm.\n\nChannel 1: Either we do an isolation test\n\nChannel 0: Mhmm.\n\nChannel 1: or\n\nChannel 0: Yeah.\n\nChannel 1: we try\n\nChannel 0: Actually\n\nChannel 1: and get\n\nChannel 0: mhmm. I've already spoke with him, and he has no another router to test. That's why we're doing an isolation test right now.\n\nChannel 1: About how you he needs to have a to do an isolation test, he needs to have a laptop that he can\n\nChannel 0: Mhmm.\n\nChannel 1: get the he can connect the cable directly to the NTD box.\n\nChannel 0: Mhmm.\n\nChannel 1: That's the only way you can do an isolation test, and then you just go into the networks and you just create a new connection. You still put in the same credential, the username, and password. And if there's Internet flow there, then the router is no good. We gotta send them out a new router. If the same thing happens, if there's no Internet, but you've done everything, then Super Networks has to go out and find out what's going on because it could be one of the optical cables could be crushed or something like that, and it might just be showing on, but there's no Internet flow or something like that.\n\nChannel 0: Okay. But\n\nChannel 1: So\n\nChannel 0: the\n\nChannel 1: is\n\nChannel 0: super\n\nChannel 1: it\n\nChannel 0: network said that they can detect the MAC address of the router?\n\nChannel 1: That's got nothing to forget about all that. Alright? The thing is to do an isolation test, it needs the Ethernet cable from Ethernet port one entity box. If it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC. That's the only way they can do an isolation test.\n\nIf they haven't got those tools, then they need to find they need\n\nChannel 0: Mhmm.\n\nChannel 1: to find a second hand router or somebody can lend them one next door neighbor or whatever. They can find one somewhere. We could\n\nChannel 0: Mhmm.\n\nChannel 1: try another router. If we send out another router and we have the same issue, well, then, you know, they get charged. We can't be doing this for free all the time. You know what I'm saying?\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: So that's that's the thing. You know? Other if they accept the charges, we'll send them another router, but they need to accept the the charges that if it's not around, we shouldn't they've gotta pay for sending out the router or that. They're gonna send the other one back or whatever. You know what I mean?\n\nChannel 0: Yeah. I understand.\n\nChannel 1: Yeah. Alright. Let me now\n\nChannel 0: Mhmm.\n\nChannel 1: have that, guys. Alright?\n\nChannel 0: Okay. Sure. I'll update you, Dom.\n\nChannel 1: Okay. Thank you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Dom.","start":1.04,"end":1.92,"sentiment":"neutral","sentiment_score":0.14480329304933548},{"text":"Good morning.","start":1.92,"end":2.58,"sentiment":"positive","sentiment_score":0.384563148021698}],"sentiment":"neutral","sentiment_score":0.26468322053551674,"channel":0,"num_words":4,"start":1.04,"end":2.58},{"sentences":[{"text":"Good morning, Lorraine.","start":3.28,"end":4.3199997,"sentiment":"positive","sentiment_score":0.4966324468453725},{"text":"How are you?","start":4.3199997,"end":5.22,"sentiment":"positive","sentiment_score":0.3771488269170125}],"sentiment":"positive","sentiment_score":0.4368906368811925,"channel":1,"num_words":6,"start":3.28,"end":5.22},{"sentences":[{"text":"Yes.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.32538777589797974},{"text":"I'm good.","start":6.0,"end":6.48,"sentiment":"positive","sentiment_score":0.5192313194274902},{"text":"How are you?","start":6.48,"end":7.2999997,"sentiment":"positive","sentiment_score":0.370240718126297}],"sentiment":"positive","sentiment_score":0.4124287615219752,"channel":0,"num_words":6,"start":5.7599998,"end":7.2999997},{"sentences":[{"text":"Good.","start":7.9199996,"end":8.24,"sentiment":"positive","sentiment_score":0.4614411592483521},{"text":"Good.","start":8.24,"end":8.48,"sentiment":"positive","sentiment_score":0.4024426639080048},{"text":"And I have many calls this morning?","start":8.48,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.14407598972320557}],"sentiment":"neutral","sentiment_score":0.2080461945798662,"channel":1,"num_words":9,"start":7.9199996,"end":10.0199995},{"sentences":[{"text":"Yes.","start":11.759999,"end":12.16,"sentiment":"neutral","sentiment_score":0.030322574079036713},{"text":"Actually, still regarding the IP location 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test.","start":227.745,"end":232.385,"sentiment":"neutral","sentiment_score":-0.11355639908176202},{"text":"That's why we're doing an isolation test right now.","start":232.385,"end":235.91,"sentiment":"neutral","sentiment_score":-0.057410117238759995}],"sentiment":"neutral","sentiment_score":-0.08830326212489087,"channel":0,"num_words":23,"start":225.905,"end":235.91},{"sentences":[{"text":"About how you he needs to have a to do an isolation test, he needs to have a laptop that he can","start":236.735,"end":242.335,"sentiment":"neutral","sentiment_score":0.0167506497183984}],"sentiment":"neutral","sentiment_score":0.0167506497183984,"channel":1,"num_words":22,"start":236.735,"end":242.335},{"sentences":[{"text":"Mhmm.","start":242.21,"end":242.71,"sentiment":"neutral","sentiment_score":0.02536317333579063}],"sentiment":"neutral","sentiment_score":0.02536317333579063,"channel":0,"num_words":1,"start":242.21,"end":242.71},{"sentences":[{"text":"get the he can connect the cable directly to the NTD box.","start":242.335,"end":246.115,"sentiment":"neutral","sentiment_score":0.035923820454627275}],"sentiment":"neutral","sentiment_score":0.035923820454627275,"channel":1,"num_words":12,"start":242.335,"end":246.115},{"sentences":[{"text":"Mhmm.","start":246.61,"end":247.11,"sentiment":"neutral","sentiment_score":0.019470330327749252}],"sentiment":"neutral","sentiment_score":0.019470330327749252,"channel":0,"num_words":1,"start":246.61,"end":247.11},{"sentences":[{"text":"That's the only way you can do an isolation test, and then you just go into the networks and you just create a new connection.","start":247.31,"end":255.07,"sentiment":"neutral","sentiment_score":0.0315595343708992},{"text":"You still put in the same credential, the username, and password.","start":255.07,"end":258.69,"sentiment":"neutral","sentiment_score":-0.05378116379407319},{"text":"And if there's Internet flow there, then the router is no good.","start":258.995,"end":261.875,"sentiment":"negative","sentiment_score":-0.4095381411413352},{"text":"We gotta send them out a new router.","start":261.875,"end":263.415,"sentiment":"negative","sentiment_score":-0.3885453939437866},{"text":"If the same thing happens, if there's no Internet, but you've done everything, then Super Networks has to go out and find out what's going on because it could be one of the optical cables could be crushed or something like that, and it might just be showing on, but there's no Internet flow or something like 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said that they can detect the MAC address of the router?","start":283.055,"end":287.395,"sentiment":"neutral","sentiment_score":0.03533030223722259}],"sentiment":"neutral","sentiment_score":0.03533030223722259,"channel":0,"num_words":12,"start":283.055,"end":287.395},{"sentences":[{"text":"That's got nothing to forget about all that.","start":288.505,"end":290.10498,"sentiment":"neutral","sentiment_score":0.012861364521086216},{"text":"Alright?","start":290.10498,"end":290.505,"sentiment":"neutral","sentiment_score":0.08530941605567932},{"text":"The thing is to do an isolation test, it needs the Ethernet cable from Ethernet port one entity box.","start":290.505,"end":297.32498,"sentiment":"neutral","sentiment_score":0.057637424845444526},{"text":"If it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC.","start":298.10498,"end":307.29,"sentiment":"neutral","sentiment_score":0.024900424328667146},{"text":"That's the only way they can do an isolation test.","start":307.51,"end":310.09,"sentiment":"neutral","sentiment_score":0.01723730769008398}],"sentiment":"neutral","sentiment_score":0.032738399047117964,"channel":1,"num_words":65,"start":288.505,"end":310.09},{"sentences":[{"text":"If they haven't got those tools, then they need to find they need","start":310.79,"end":315.255,"sentiment":"neutral","sentiment_score":-0.0947167632671503}],"sentiment":"neutral","sentiment_score":-0.0947167632671503,"channel":1,"num_words":13,"start":310.79,"end":315.255},{"sentences":[{"text":"Mhmm.","start":315.20502,"end":315.48,"sentiment":"neutral","sentiment_score":-0.04747295752167702}],"sentiment":"neutral","sentiment_score":-0.04747295752167702,"channel":0,"num_words":1,"start":315.20502,"end":315.48},{"sentences":[{"text":"to find a second hand router or somebody can lend them one next door neighbor or whatever.","start":315.255,"end":319.73502,"sentiment":"neutral","sentiment_score":-0.024400487980421853},{"text":"They can find one somewhere.","start":319.73502,"end":320.95502,"sentiment":"neutral","sentiment_score":-0.04083932936191559},{"text":"We could","start":321.575,"end":321.895,"sentiment":"neutral","sentiment_score":-0.06598152965307236}],"sentiment":"neutral","sentiment_score":-0.03129033340762059,"channel":1,"num_words":24,"start":315.255,"end":321.895},{"sentences":[{"text":"Mhmm.","start":321.72,"end":322.22,"sentiment":"neutral","sentiment_score":-0.07855387777090073}],"sentiment":"neutral","sentiment_score":-0.07855387777090073,"channel":0,"num_words":1,"start":321.72,"end":322.22},{"sentences":[{"text":"try another router.","start":321.895,"end":322.935,"sentiment":"neutral","sentiment_score":-0.1676076352596283},{"text":"If we send out another router and we have the same issue, well, then, you know, they get charged.","start":322.935,"end":330.18,"sentiment":"neutral","sentiment_score":-0.29143944461094706},{"text":"We can't be doing this for free all the time.","start":330.18,"end":331.86,"sentiment":"negative","sentiment_score":-0.4916120946407318},{"text":"You know what I'm saying?","start":331.86,"end":332.84,"sentiment":"neutral","sentiment_score":-0.22404326498508453}],"sentiment":"neutral","sentiment_score":-0.32639215201944916,"channel":1,"num_words":37,"start":321.895,"end":332.84},{"sentences":[{"text":"Mhmm.","start":333.245,"end":333.725,"sentiment":"neutral","sentiment_score":-0.08289920538663864},{"text":"Yes.","start":333.725,"end":334.225,"sentiment":"neutral","sentiment_score":-0.01611366868019104}],"sentiment":"neutral","sentiment_score":-0.04950643703341484,"channel":0,"num_words":2,"start":333.245,"end":334.225},{"sentences":[{"text":"So that's that's the thing.","start":334.74,"end":336.74,"sentiment":"neutral","sentiment_score":-0.06784693673253059},{"text":"You know?","start":336.74,"end":337.3,"sentiment":"neutral","sentiment_score":-0.055128930136561394},{"text":"Other if they accept the charges, we'll send them another router, but they need to accept the the charges that if it's not around, we shouldn't they've gotta pay for sending out the router or that.","start":337.3,"end":348.745,"sentiment":"neutral","sentiment_score":-0.2448287138508426},{"text":"They're gonna send the other one back or whatever.","start":348.745,"end":350.425,"sentiment":"neutral","sentiment_score":-0.164322124587165},{"text":"You know what I mean?","start":350.425,"end":351.405,"sentiment":"neutral","sentiment_score":-0.15931758433580398}],"sentiment":"neutral","sentiment_score":-0.20243532079876514,"channel":1,"num_words":57,"start":334.74,"end":351.405},{"sentences":[{"text":"Yeah.","start":351.96,"end":352.36002,"sentiment":"neutral","sentiment_score":0.01934280246496201},{"text":"I 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guys.","start":355.61893,"end":356.17892,"sentiment":"neutral","sentiment_score":0.00052242229382197},{"text":"Alright?","start":356.17892,"end":356.67892,"sentiment":"neutral","sentiment_score":0.03941389173269272}],"sentiment":"neutral","sentiment_score":0.010245289653539658,"channel":1,"num_words":4,"start":355.61893,"end":356.67892},{"sentences":[{"text":"Okay.","start":357.05893,"end":357.45892,"sentiment":"neutral","sentiment_score":0.07789485901594162},{"text":"Sure.","start":357.45892,"end":357.85895,"sentiment":"neutral","sentiment_score":0.15962044894695282},{"text":"I'll update you, Dom.","start":357.85895,"end":359.15894,"sentiment":"neutral","sentiment_score":0.18660446628928185}],"sentiment":"neutral","sentiment_score":0.1639888621866703,"channel":0,"num_words":6,"start":357.05893,"end":359.15894},{"sentences":[{"text":"Okay.","start":359.37894,"end":359.77893,"sentiment":"neutral","sentiment_score":0.23721995949745175},{"text":"Thank you.","start":359.77893,"end":360.41895,"sentiment":"positive","sentiment_score":0.6750922501087189},{"text":"Bye.","start":360.41895,"end":360.91895,"sentiment":"positive","sentiment_score":0.3872310519218445}],"sentiment":"positive","sentiment_score":0.4936588779091835,"channel":1,"num_words":4,"start":359.37894,"end":360.91895},{"sentences":[{"text":"Thank you.","start":361.05893,"end":361.69894,"sentiment":"positive","sentiment_score":0.6109322607517242},{"text":"Bye.","start":361.69894,"end":362.19894,"sentiment":"neutral","sentiment_score":-0.10768899321556091}],"sentiment":"positive","sentiment_score":0.3713918427626292,"channel":0,"num_words":3,"start":361.05893,"end":362.19894}]},"summary":{"result":"success","short":"The customer, Lorraine, talks to a representative about a problem with the IP address on a device and mentions that the TV platform streaming is causing issues. Lorraine also talks about a problem with a work-related on vacation and the need for a new router to fix the issue. The representative explains that the customer needs to test the device and send a new one if the issue persists."},"intents":{"segments":[{"text":"Actually, still regarding the IP location issue. Yeah.","start_word":26,"end_word":33,"intents":[{"intent":"Update about ip location issue","confidence_score":0.00021357497}]},{"text":"The thing is to do an isolation test, it needs the Ethernet cable from Ethernet port one entity box. If it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC.","start_word":789,"end_word":834,"intents":[{"intent":"Providing ntd box","confidence_score":0.00042687598},{"intent":"Using ethernet cable","confidence_score":0.0037422136}]},{"text":"If it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC.","start_word":808,"end_word":834,"intents":[{"intent":"Comparing calix and box","confidence_score":0.00011582282}]},{"text":"to find a second hand router or somebody can lend them one next door neighbor or whatever. They can find one somewhere.","start_word":859,"end_word":880,"intents":[{"intent":"Providing options for second hand router","confidence_score":0.000042440326}]},{"text":"We can't be doing this for free all the time. You know what I'm saying? Mhmm.","start_word":906,"end_word":921,"intents":[{"intent":"Requesting no charge","confidence_score":0.000007880981}]},{"text":"You know what I'm saying? Mhmm. Yes.","start_word":916,"end_word":922,"intents":[{"intent":"Expressing confusion","confidence_score":0.0006245739}]},{"text":"Other if they accept the charges, we'll send them another router, but they need to accept the the charges that if it's not around, we shouldn't they've gotta pay for sending out the router or that.","start_word":930,"end_word":965,"intents":[{"intent":"Suggesting paying for ntd box","confidence_score":0.00005159797}]}]},"sentiments":{"segments":[{"text":"Hello, Dom.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.14480328559875488},{"text":"Good morning. Good morning, Lorraine. How are you?","start_word":2,"end_word":9,"sentiment":"positive","sentiment_score":0.4195441007614136},{"text":"Yes.","start_word":10,"end_word":10,"sentiment":"neutral","sentiment_score":0.32538777589797974},{"text":"I'm good. How are you? Good. Good.","start_word":11,"end_word":17,"sentiment":"positive","sentiment_score":0.4460192024707794},{"text":"And I have many calls this morning? Yes. Actually, still regarding the IP location issue. Yeah. That's yeah. We're just about done. We've had to go through the main provider to this other company that do all the it we're just waiting for a swipe to happen. Once Mhmm. that swipe Okay. Mhmm. happens, everything will it should go it's taken a bit longer than what I expected.","start_word":18,"end_word":85,"sentiment":"neutral","sentiment_score":-0.04401470720767975},{"text":"Yesterday was a public holiday in in in Australia, so I couldn't do nothing yesterday.","start_word":86,"end_word":100,"sentiment":"negative","sentiment_score":-0.37562358379364014},{"text":"And I've just spoken to one of the one of the GEOs. They got different types of GEOs, blah blah blah blah. And I've got I've done everything they've told me to do. So now it's just going through transmission. Mhmm. And once the transmission is completed, then HE Electric's the one that's given us the transit. We'll just do a swipe and make sure that the whole routing of the IP is allocated Yeah. in Australia. Because in some areas, it's showing Australia, but in the in the main background, it's still showing Washington, Different. Seattle Mhmm. or something like that. Mhmm. Yeah. And it's stupid because the TV platform streaming should should not be blocking it because of that. But because they say, oh, no. This is outside Australia. We can't give you service. Otherwise, they could just unblock it. They've got their services back on.","start_word":101,"end_word":248,"sentiment":"neutral","sentiment_score":-0.12845632433891296},{"text":"But, anyway, it's just it's just the way it is. It's just ridiculous.","start_word":249,"end_word":261,"sentiment":"negative","sentiment_score":-0.44928112626075745},{"text":"So, hopefully, today I don't know. Today today, tomorrow, sometime, this this will should be all settled. Okay. Alright? Then just thought I'll let you know, I'm not in the office at the moment. I've gotta grab some errands because on Monday, we're getting the vans all done, and I've just gotta get all everything all sorted from this end. Okay. Let's see. Did you get many calls we got in that this morning? Yes. Actually, because upon when they run a speed test, their location is Australia, but still does TV streaming. Have many Yeah. Some many people called? of them. Actually, today, only two. Okay. Well, My that's alright then. Yeah. Some of Just them. That's just double check because weird.","start_word":262,"end_word":384,"sentiment":"neutral","sentiment_score":-0.009889129337256516},{"text":"a lot of people have left us.","start_word":385,"end_word":391,"sentiment":"negative","sentiment_score":-0.4137049317359924},{"text":"Mhmm. Yeah. And those people, they need to be called whatever, and if they don't wanna come back, well, they need to be deleted from the the portal, not our portal. I still want them to stay there, but from the super network. So otherwise, we get charged for the invoices. But on Yeah. our on I can our portal, just put it inactive. Alright? mhmm. Yeah. Let Yeah. me Some just double of them check are on it. working from home. That's why Now while working from home, They they need get Internet blocked by access. the Mhmm. they get blocked by their work, not from us.","start_word":392,"end_word":499,"sentiment":"neutral","sentiment_score":-0.1941179931163788},{"text":"Their their work blocks them.","start_word":500,"end_word":504,"sentiment":"negative","sentiment_score":-0.3595728278160095},{"text":"They can just ring that work and just unblock them. I don't know.","start_word":505,"end_word":517,"sentiment":"neutral","sentiment_score":-0.3230932056903839},{"text":"Just people don't have a clue what all this is all about, and that's the problem.","start_word":518,"end_word":533,"sentiment":"negative","sentiment_score":-0.4352800250053406},{"text":"Anyway, that's it. Alright. No worries. And for the other guy that's got no Internet flow and it's showing that they're online, there's only three options. Either he does that either he gets another another router to double check, Mhmm. Either we do an isolation test Mhmm. or Yeah. we try Actually and get mhmm. I've already spoke with him, and he has no another router to test. That's why we're doing an isolation test right now. About how you he needs to have a to do an isolation test, he needs to have a laptop that he can Mhmm. get the he can connect the cable directly to the NTD box. Mhmm. That's the only way you can do an isolation test, and then you just go into the networks and you just create a new connection. You still put in the same credential, the username, and password.","start_word":534,"end_word":682,"sentiment":"neutral","sentiment_score":-0.03120405176941981},{"text":"And if there's Internet flow there, then the router is no good. We gotta send them out a new router.","start_word":683,"end_word":702,"sentiment":"negative","sentiment_score":-0.3856768012046814},{"text":"If the same thing happens, if there's no Internet, but you've done everything, then Super Networks has to go out and find out what's going on because it could be one of the optical cables could be crushed or something like that, and it might just be showing on, but there's no Internet flow or something like that. Okay. But So the is super it network said that they can detect the MAC address of the router? That's got nothing to forget about all that. Alright? The thing is to do an isolation test, it needs the Ethernet cable from Ethernet port one entity box. If it's the Calix or the box, if it's a Microradic, you gotta connect the k Ethernet cable from there to the laptop or to the PC. That's the only way they can do an isolation test. If they haven't got those tools, then they need to find they need Mhmm. to find a second hand router or somebody can lend them one next door neighbor or whatever. They can find one somewhere. We could Mhmm. try another router. If we send out another router and we have the same issue, well, then, you know, they get charged.","start_word":703,"end_word":905,"sentiment":"neutral","sentiment_score":-0.09869599342346191},{"text":"We can't be doing this for free all the time.","start_word":906,"end_word":915,"sentiment":"negative","sentiment_score":-0.48878079652786255},{"text":"You know what I'm saying? Mhmm. Yes. So that's that's the thing. You know? Other if they accept the charges, we'll send them another router, but they need to accept the the charges that if it's not around, we shouldn't they've gotta pay for sending out the router or that. They're gonna send the other one back or whatever. You know what I mean? Yeah. I understand. Yeah. Alright. Let me now Mhmm. have that, guys. Alright? Okay. Sure. I'll update you, Dom. Okay.","start_word":916,"end_word":999,"sentiment":"neutral","sentiment_score":-0.12376342115125484},{"text":"Thank you. Bye. Thank you.","start_word":1000,"end_word":1004,"sentiment":"positive","sentiment_score":0.5521228313446045},{"text":"Bye.","start_word":1005,"end_word":1005,"sentiment":"neutral","sentiment_score":0.31634464859962463}],"average":{"sentiment":"neutral","sentiment_score":-0.10478997898688484}}}}