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Maureen. I'm still experiencing I'm still experiencing the the same issue. Yes. Yes. It's just now that it's connected now.\n\nAnd I yeah. It's not connected. So, hopefully, it can stay like that. Thank you. Yeah.\n\nAnd definitely sorry? Not really. Okay. Yes. I think it's all good now because I yeah, it's all good now, Maureen.\n\nAnd also regarding the the voucher. Yes. Okay. Alright. Sorry.\n\nI'll tell you. Alright. Thank you. You too.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":-0.03265425655990839},{"text":"I'm still experiencing I'm still experiencing the the same issue.","start":8.4,"end":12.9,"sentiment":"neutral","sentiment_score":-0.18305216282606124},{"text":"Yes.","start":19.275,"end":19.775,"sentiment":"neutral","sentiment_score":0.00768419960513711},{"text":"Yes.","start":22.795,"end":23.295,"sentiment":"neutral","sentiment_score":0.002077479846775532},{"text":"It's just now that it's connected now.","start":29.755001,"end":33.19,"sentiment":"neutral","sentiment_score":-0.10431439003774098}],"sentiment":"neutral","sentiment_score":-0.1245842472472716,"num_words":21,"start":7.44,"end":33.19},{"sentences":[{"text":"And I yeah.","start":33.97,"end":35.41,"sentiment":"neutral","sentiment_score":-0.09721297025680542},{"text":"It's not connected.","start":35.41,"end":36.47,"sentiment":"neutral","sentiment_score":-0.20381766557693481},{"text":"So, hopefully, it can stay like that.","start":36.77,"end":39.19,"sentiment":"neutral","sentiment_score":-0.11895524178232465},{"text":"Thank you.","start":42.77,"end":43.59,"sentiment":"neutral","sentiment_score":0.23152801394462585},{"text":"Yeah.","start":44.29,"end":44.79,"sentiment":"neutral","sentiment_score":0.06281980872154236}],"sentiment":"neutral","sentiment_score":-0.0756189227104187,"num_words":16,"start":33.97,"end":44.79},{"sentences":[{"text":"And definitely sorry?","start":45.345,"end":47.765,"sentiment":"neutral","sentiment_score":0.03774358083804449},{"text":"Not really.","start":53.185,"end":54.005,"sentiment":"neutral","sentiment_score":0.02551019936800003},{"text":"Okay.","start":54.625,"end":55.125,"sentiment":"neutral","sentiment_score":0.19245873391628265},{"text":"Yes.","start":55.185,"end":55.585,"sentiment":"neutral","sentiment_score":0.24900752305984497},{"text":"I think it's all good now because I yeah, it's all good now, Maureen.","start":55.585,"end":61.95,"sentiment":"positive","sentiment_score":0.4789823421410152}],"sentiment":"positive","sentiment_score":0.3481652470571654,"num_words":21,"start":45.345,"end":61.95},{"sentences":[{"text":"And also regarding the the voucher.","start":62.33,"end":65.79,"sentiment":"neutral","sentiment_score":0.07778562419116497},{"text":"Yes.","start":71.21,"end":71.655,"sentiment":"neutral","sentiment_score":0.021731963381171227},{"text":"Okay.","start":79.575,"end":80.075,"sentiment":"neutral","sentiment_score":0.049865320324897766},{"text":"Alright.","start":85.174995,"end":85.674995,"sentiment":"neutral","sentiment_score":0.07217654585838318},{"text":"Sorry.","start":87.659996,"end":88.159996,"sentiment":"neutral","sentiment_score":0.014673497527837752}],"sentiment":"neutral","sentiment_score":0.06251610722392797,"num_words":10,"start":62.33,"end":88.159996},{"sentences":[{"text":"I'll tell you.","start":89.899994,"end":90.64,"sentiment":"neutral","sentiment_score":0.05200299620628357},{"text":"Alright.","start":98.7,"end":99.17694,"sentiment":"neutral","sentiment_score":0.1103043183684349},{"text":"Thank you.","start":100.13694,"end":100.87694,"sentiment":"neutral","sentiment_score":0.3021383136510849},{"text":"You too.","start":104.29694,"end":104.95694,"sentiment":"neutral","sentiment_score":0.1760261431336403}],"sentiment":"neutral","sentiment_score":0.152830277569592,"num_words":8,"start":89.899994,"end":104.95694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. I'm still experiencing I'm still experiencing the the same issue.\n\nChannel 0: Okay. Am I speaking with Balahi\n\nChannel 1: Yes.\n\nChannel 0: Lanmi?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Are you able to connect with the Internet, but there's no Internet connection?\n\nChannel 1: It's just now that it's connected now. And I yeah. It's not connected. So, hopefully, it can stay like that.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: And definitely\n\nChannel 0: I see.\n\nChannel 1: sorry?\n\nChannel 0: Yeah. Sure. It's all good now.\n\nChannel 1: Not really. Okay. Yes. I think it's all good now because I yeah, it's all good now, Maureen. And also regarding the the voucher.\n\nChannel 0: Mhmm. The accommodation voucher?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. So regarding that, actually, we're still waiting for the new batches of voucher to come.\n\nChannel 1: Okay.\n\nChannel 0: Is it okay if you wait until this week?\n\nChannel 1: Alright.\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Sorry.\n\nChannel 0: And if you yeah.\n\nChannel 1: I'll tell you.\n\nChannel 0: If you run into any issues, technical issues, just give us a callback then again so we\n\nChannel 1: Alright.\n\nChannel 0: can assist\n\nChannel 1: Thank you.\n\nChannel 0: you. Okay. Thank you. Bye. Have a great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.11675369739532472},{"text":"Good morning.","start":2.48,"end":3.04,"sentiment":"neutral","sentiment_score":0.3165978342294693},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.44,"sentiment":"neutral","sentiment_score":0.2758600584098271},{"text":"How can I assist you today?","start":5.44,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.25554463515679043}],"sentiment":"neutral","sentiment_score":0.2633898491039872,"channel":0,"num_words":16,"start":1.92,"end":6.8999996},{"sentences":[{"text":"Hi, Maureen.","start":7.44,"end":8.26,"sentiment":"neutral","sentiment_score":-0.03265425655990839},{"text":"I'm still experiencing I'm still experiencing the the same 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you.","start":42.77,"end":43.59,"sentiment":"neutral","sentiment_score":0.23152801394462585},{"text":"Yeah.","start":44.29,"end":44.79,"sentiment":"neutral","sentiment_score":0.06281980872154236}],"sentiment":"neutral","sentiment_score":0.17529194553693137,"channel":1,"num_words":3,"start":42.77,"end":44.79},{"sentences":[{"text":"Okay.","start":45.325,"end":45.645,"sentiment":"neutral","sentiment_score":0.06207745894789696}],"sentiment":"neutral","sentiment_score":0.06207745894789696,"channel":0,"num_words":1,"start":45.325,"end":45.645},{"sentences":[{"text":"And definitely","start":45.345,"end":46.005,"sentiment":"neutral","sentiment_score":0.04811844788491726}],"sentiment":"neutral","sentiment_score":0.04811844788491726,"channel":1,"num_words":2,"start":45.345,"end":46.005},{"sentences":[{"text":"I 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week?","start":80.355,"end":83.13,"sentiment":"neutral","sentiment_score":0.032443680697017245}],"sentiment":"neutral","sentiment_score":0.032443680697017245,"channel":0,"num_words":9,"start":80.355,"end":83.13},{"sentences":[{"text":"Alright.","start":85.174995,"end":85.674995,"sentiment":"neutral","sentiment_score":0.07217654585838318}],"sentiment":"neutral","sentiment_score":0.07217654585838318,"channel":1,"num_words":1,"start":85.174995,"end":85.674995},{"sentences":[{"text":"Yeah.","start":86.57,"end":86.89,"sentiment":"neutral","sentiment_score":0.06968182325363159},{"text":"Sure.","start":86.89,"end":87.39,"sentiment":"neutral","sentiment_score":0.06580188870429993}],"sentiment":"neutral","sentiment_score":0.06774185597896576,"channel":0,"num_words":2,"start":86.57,"end":87.39},{"sentences":[{"text":"Sorry.","start":87.659996,"end":88.159996,"sentiment":"neutral","sentiment_score":0.014673497527837752}],"sentiment":"neutral","sentiment_score":0.014673497527837752,"channel":1,"num_words":1,"start":87.659996,"end":88.159996},{"sentences":[{"text":"And 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The representative, Maureen, asks if they can connect with the internet and confirms that they are all good now. She also mentions that they are waiting for a new voucher batches and advises Balahi to call back if they run into any issues."},"intents":{"segments":[{"text":"Are you able to connect with the Internet, but there's no Internet connection? It's just now that it's connected now. And I yeah. It's not connected. So, hopefully, it can stay like that. Okay.","start_word":38,"end_word":71,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.075421065}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Hi, Maureen. I'm still experiencing I'm still experiencing the the same issue. Okay. Am I speaking with Balahi Yes. Lanmi? Yes. Okay. Are you able to connect with the Internet, but there's no Internet connection? It's just now that it's connected now. And I yeah. It's not connected. So, hopefully, it can stay like that. Okay. Thank you. Yeah. Okay. And definitely I see. sorry? Yeah. Sure. It's all good now. Not really. Okay. Yes.","start_word":0,"end_word":90,"sentiment":"neutral","sentiment_score":0.015831178054213524},{"text":"I think it's all good now because I yeah, it's all good now, Maureen.","start_word":91,"end_word":104,"sentiment":"positive","sentiment_score":0.4821863770484924},{"text":"And also regarding the the voucher. Mhmm. The accommodation voucher? Yes. Yeah. So regarding that, actually, we're still waiting for the new batches of voucher to come. Okay. Is it okay if you wait until this week? Alright. Yeah. Sure. Sorry. And if you yeah. I'll tell you. If you run into any issues, technical issues, just give us a callback then again so we Alright. can assist Thank you. you. Okay.","start_word":105,"end_word":176,"sentiment":"neutral","sentiment_score":0.05062223598361015},{"text":"Thank you. Bye. Have a great day.","start_word":177,"end_word":183,"sentiment":"positive","sentiment_score":0.46290528774261475},{"text":"You too.","start_word":184,"end_word":185,"sentiment":"neutral","sentiment_score":0.2065022587776184}],"average":{"sentiment":"neutral","sentiment_score":0.08540700320090858}}}}