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No worries with that. You're welcome. So are you going to use your Visa or your Mastercard to set up your payment and your direct debit? Mastercard. Sure. Okay. Sure. Thank you. May I have the card number, please? Sure. Sure. No rush. I'll be on the line for you. I would suggest, yeah, I would suggest to use your card for your payment today. That way, it will be posted real time because I don't want your service to be suspended. Because as our technical department, there is scheduling some suspension. I just told them that I'm trying to wait for your callback to set up your card details. You don't have your card right now? Okay. Oh, I'm sorry. 5588. Oh, mhmm. Mhmm. Okay. Sure. Yeah. I can hear you better now. So we are in 6810 mhmm. Thank you. 5188681003411287. Expiration date, please? 04/28. Okay. Let me put here. 2028. Security code, please? Six two seven. And how does your exact name is it a person on this Mastercard? Is this under your name, Rifat Joy? How do you spell Zaman? J a m n. Okay. One moment here. Refatnaman. Sorry. Then just be on the line for me, please. Let me go ahead and ensure that the late fee will be waived for you. Okay? One moment. Yeah. Sure. Refa, thank you so much for patiently waiting. So I was able to get an approval to waive the late fee. It's already been weighed off. So your August invoice is back to $67.96. Total amount that we are processing today is $73.12. And then moving forward, because you are getting the 15% discount until January, your monthly invoice will be $67.96. That's with discount. You're welcome. And then by February of next year, it will go back to the standard price. Okay? Okay. Sure. Sure. So mhmm. I understand that, and we appreciate your taking the time to call us today. Actually, right now, I'm trying to process your payment. If you could give me another seconds. Okay? Bear with me here just to let you know real time. Thank you so much. Yeah. So $67 has been successfully processed, and then remaining the five dollars. $67.96. That's your discounted price because we're providing you, like, 15 percent discount for your first six months. And then, yeah, you will see it as well from your invoice. And then, shortly, you will receive a payment receipt to your email address for your records and reference as well. Yeah. Yeah. I understand. Thank you so much. Please be safe. Okay? Have a good one. Talk soon. Mhmm. 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The line was disconnected. But, yeah, nothing to worry. I'll just oh. I understand.\n\nNothing to worry. I'll go ahead and take care of that late fee for you. Okay? No worries with that. You're welcome.\n\nSo are you going to use your Visa or your Mastercard to set up your payment and your direct debit? Mastercard. Sure. Okay. Sure.\n\nThank you. May I have the card number, please? Sure. Sure. No rush.\n\nI'll be on the line for you. I would suggest, yeah, I would suggest to use your card for your payment today. That way, it will be posted real time because I don't want your service to be suspended. Because as our technical department, there is scheduling some suspension. I just told them that I'm trying to wait for your callback to set up your card details.\n\nYou don't have your card right now? Okay. Oh, I'm sorry. 5588. Oh, mhmm.\n\nMhmm. Okay. Sure. Yeah. I can hear you better now.\n\nSo we are in 6810 mhmm. Thank you. 5188681003411287. Expiration date, please? 04/28.\n\nOkay. Let me put here. 2028. Security code, please? Six two seven.\n\nAnd how does your exact name is it a person on this Mastercard? Is this under your name, Rifat Joy? How do you spell Zaman? J a m n. Okay.\n\nOne moment here. Refatnaman. Sorry. Then just be on the line for me, please. Let me go ahead and ensure that the late fee will be waived for you.\n\nOkay? One moment. Yeah. Sure. Refa, thank you so much for patiently waiting.\n\nSo I was able to get an approval to waive the late fee. It's already been weighed off. So your August invoice is back to $67.96. Total amount that we are processing today is $73.12. And then moving forward, because you are getting the 15% discount until January, your monthly invoice will be $67.96.\n\nThat's with discount. You're welcome. And then by February of next year, it will go back to the standard price. Okay? Okay.\n\nSure. Sure. So mhmm. I understand that, and we appreciate your taking the time to call us today. Actually, right now, I'm trying to process your payment.\n\nIf you could give me another seconds. Okay? Bear with me here just to let you know real time. Thank you so much. Yeah.\n\nSo $67 has been successfully processed, and then remaining the five dollars. $67.96. That's your discounted price because we're providing you, like, 15 percent discount for your first six months. And then, yeah, you will see it as well from your invoice. And then, shortly, you will receive a payment receipt to your email address for your records and reference as well.\n\nYeah. Yeah. I understand. Thank you so much. Please be safe.\n\nOkay? Have a good one. Talk soon. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, sorry to verify.","start":1.28,"end":2.58,"sentiment":"neutral","sentiment_score":-0.0707436944358051},{"text":"The line was disconnected.","start":2.6399999,"end":3.86,"sentiment":"neutral","sentiment_score":-0.13792764022946358},{"text":"But, yeah, nothing to worry.","start":4.24,"end":6.1,"sentiment":"neutral","sentiment_score":-0.15142789781093596},{"text":"I'll just oh.","start":6.72,"end":11.62,"sentiment":"neutral","sentiment_score":-0.0793071376780669},{"text":"I understand.","start":16.925,"end":17.585,"sentiment":"neutral","sentiment_score":-0.2681249678134918}],"sentiment":"neutral","sentiment_score":-0.13144423202094105,"num_words":18,"start":1.28,"end":17.585},{"sentences":[{"text":"Nothing to worry.","start":17.645,"end":18.445,"sentiment":"neutral","sentiment_score":-0.19494431217511496},{"text":"I'll go ahead and take care of that late fee for you.","start":18.445,"end":21.165,"sentiment":"neutral","sentiment_score":-0.005079302781571946},{"text":"Okay?","start":21.165,"end":21.665,"sentiment":"neutral","sentiment_score":0.054680876433849335},{"text":"No worries with that.","start":22.205,"end":23.244999,"sentiment":"neutral","sentiment_score":0.31903522461652756},{"text":"You're welcome.","start":23.244999,"end":24.064999,"sentiment":"positive","sentiment_score":0.4930134117603302}],"sentiment":"neutral","sentiment_score":0.07595745584165509,"num_words":22,"start":17.645,"end":24.064999},{"sentences":[{"text":"So are you going to use your Visa or your Mastercard to set up your payment and your direct 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please?","start":41.295002,"end":43.475002,"sentiment":"neutral","sentiment_score":0.09106544511658805},{"text":"Sure.","start":61.48,"end":61.98,"sentiment":"neutral","sentiment_score":0.016320843249559402},{"text":"Sure.","start":103.715,"end":104.034996,"sentiment":"neutral","sentiment_score":0.0209774412214756},{"text":"No rush.","start":104.034996,"end":104.515,"sentiment":"neutral","sentiment_score":-0.03208085708320141}],"sentiment":"neutral","sentiment_score":0.07894361563600026,"num_words":13,"start":40.735,"end":104.515},{"sentences":[{"text":"I'll be on the line for you.","start":104.515,"end":106.055,"sentiment":"neutral","sentiment_score":0.004029659820454461},{"text":"I would suggest, yeah, I would suggest to use your card for your payment today.","start":134.905,"end":140.72,"sentiment":"neutral","sentiment_score":0.0018343033889929453},{"text":"That way, it will be posted real time because I don't want your service to be 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sorry.","start":182.655,"end":183.55501,"sentiment":"neutral","sentiment_score":-0.08597615609566371},{"text":"5588.","start":183.615,"end":185.155,"sentiment":"neutral","sentiment_score":-0.05414982885122299},{"text":"Oh, mhmm.","start":189.13501,"end":190.675,"sentiment":"neutral","sentiment_score":-0.01710418052971363}],"sentiment":"neutral","sentiment_score":-0.11340501172734159,"num_words":14,"start":159.235,"end":190.675},{"sentences":[{"text":"Mhmm.","start":194.07,"end":194.57,"sentiment":"neutral","sentiment_score":-0.017839273437857628},{"text":"Okay.","start":200.07,"end":200.57,"sentiment":"neutral","sentiment_score":-0.0243441928178072},{"text":"Sure.","start":201.75,"end":202.25,"sentiment":"neutral","sentiment_score":-0.015721367672085762},{"text":"Yeah.","start":220.21,"end":220.45,"sentiment":"neutral","sentiment_score":-0.009360363706946371},{"text":"I can hear you better 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seven.","start":254.9,"end":255.94,"sentiment":"neutral","sentiment_score":0.0035257680962483087}],"sentiment":"neutral","sentiment_score":0.010562681631805996,"num_words":12,"start":246.445,"end":255.94},{"sentences":[{"text":"And how does your exact name is it a person on this Mastercard?","start":255.94,"end":259.72,"sentiment":"neutral","sentiment_score":0.019056145674907245},{"text":"Is this under your name, Rifat Joy?","start":262.82498,"end":265.645,"sentiment":"neutral","sentiment_score":0.07535239947693688},{"text":"How do you spell Zaman?","start":269.625,"end":271.645,"sentiment":"neutral","sentiment_score":0.009141940623521805},{"text":"J a m n.","start":275.065,"end":276.425,"sentiment":"neutral","sentiment_score":0.0037746038287878036},{"text":"Okay.","start":276.425,"end":276.925,"sentiment":"neutral","sentiment_score":0.024621857330203056}],"sentiment":"neutral","sentiment_score":0.028687555529177188,"num_words":30,"start":255.94,"end":276.925},{"sentences":[{"text":"One moment here.","start":277.94,"end":279.08002,"sentiment":"neutral","sentiment_score":0.019728661825259525},{"text":"Refatnaman.","start":279.22,"end":279.72,"sentiment":"neutral","sentiment_score":0.012364758178591728},{"text":"Sorry.","start":280.90002,"end":281.40002,"sentiment":"neutral","sentiment_score":-0.16377831995487213},{"text":"Then just be on the line for me, please.","start":281.7,"end":283.88,"sentiment":"neutral","sentiment_score":-0.12527012742227978},{"text":"Let me go ahead and ensure that the late fee will be waived for 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fee.","start":493.745,"end":497.525,"sentiment":"neutral","sentiment_score":0.26717149638212645},{"text":"It's already been weighed off.","start":497.665,"end":499.525,"sentiment":"neutral","sentiment_score":-0.164394810795784},{"text":"So your August invoice is back to $67.96.","start":499.66498,"end":503.77,"sentiment":"neutral","sentiment_score":-0.04865649467683397},{"text":"Total amount that we are processing today is $73.12.","start":503.77,"end":508.16998,"sentiment":"neutral","sentiment_score":0.06940053982867135},{"text":"And then moving forward, because you are getting the 15% discount until January, your monthly invoice will be $67.96.","start":508.16998,"end":519.07,"sentiment":"neutral","sentiment_score":0.12593799986337362}],"sentiment":"neutral","sentiment_score":0.09776722773029986,"num_words":54,"start":493.745,"end":519.07},{"sentences":[{"text":"That's with discount.","start":519.425,"end":520.56494,"sentiment":"positive","sentiment_score":0.4320020178953807},{"text":"You're welcome.","start":520.94495,"end":521.665,"sentiment":"positive","sentiment_score":0.47862105071544647},{"text":"And then by February of next year, it will go back to the standard price.","start":521.665,"end":526.32495,"sentiment":"neutral","sentiment_score":0.18990306158860523},{"text":"Okay?","start":526.38495,"end":526.88495,"sentiment":"neutral","sentiment_score":0.16278964281082153},{"text":"Okay.","start":531.985,"end":532.485,"sentiment":"neutral","sentiment_score":0.05741565674543381}],"sentiment":"neutral","sentiment_score":0.2419090626591986,"num_words":22,"start":519.425,"end":532.485},{"sentences":[{"text":"Sure.","start":532.545,"end":532.865,"sentiment":"neutral","sentiment_score":0.06414668262004852},{"text":"Sure.","start":532.865,"end":533.26495,"sentiment":"neutral","sentiment_score":0.04453921318054199},{"text":"So mhmm.","start":533.26495,"end":537.67,"sentiment":"neutral","sentiment_score":-0.010283742100000381},{"text":"I understand that, and we appreciate your taking the time to call us today.","start":541.32996,"end":546.45,"sentiment":"neutral","sentiment_score":0.20980467940015451},{"text":"Actually, right now, I'm trying to process your payment.","start":546.45,"end":549.01,"sentiment":"neutral","sentiment_score":-0.04009834263059828}],"sentiment":"neutral","sentiment_score":0.09868514220471736,"num_words":27,"start":532.545,"end":549.01},{"sentences":[{"text":"If you could give me another seconds.","start":549.01,"end":551.97504,"sentiment":"neutral","sentiment_score":-0.055286030152014325},{"text":"Okay?","start":551.97504,"end":552.375,"sentiment":"neutral","sentiment_score":-0.016013041138648987},{"text":"Bear with me here just to let you know real time.","start":552.375,"end":555.59503,"sentiment":"neutral","sentiment_score":0.009585897014899687},{"text":"Thank you so much.","start":557.73505,"end":558.955,"sentiment":"positive","sentiment_score":0.3792157918214798},{"text":"Yeah.","start":566.87,"end":567.26996,"sentiment":"neutral","sentiment_score":0.1523055136203766}],"sentiment":"neutral","sentiment_score":0.057149928994476795,"num_words":24,"start":549.01,"end":567.26996},{"sentences":[{"text":"So $67 has been successfully processed, and then remaining the five dollars.","start":567.26996,"end":572.32996,"sentiment":"neutral","sentiment_score":0.18636643638213476},{"text":"$67.96.","start":573.58997,"end":574.94995,"sentiment":"neutral","sentiment_score":0.047425344586372375},{"text":"That's your discounted price because we're providing you, like, 15 percent discount for your first six months.","start":574.94995,"end":581.745,"sentiment":"neutral","sentiment_score":0.19478856202434092},{"text":"And then, yeah, you will see it as well from your 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safe.","start":599.7,"end":600.57996,"sentiment":"neutral","sentiment_score":0.24835357069969177}],"sentiment":"neutral","sentiment_score":0.19996276904236188,"num_words":11,"start":597.7,"end":600.57996},{"sentences":[{"text":"Okay?","start":600.57996,"end":600.89996,"sentiment":"neutral","sentiment_score":0.27555447816848755},{"text":"Have a good one.","start":600.89996,"end":601.77997,"sentiment":"positive","sentiment_score":0.4682352989912033},{"text":"Talk soon.","start":601.77997,"end":602.6,"sentiment":"neutral","sentiment_score":0.14244907349348068},{"text":"Mhmm.","start":602.66,"end":603.06,"sentiment":"neutral","sentiment_score":0.01719813607633114},{"text":"Bye bye.","start":603.06,"end":603.72,"sentiment":"neutral","sentiment_score":0.03023640066385269}],"sentiment":"neutral","sentiment_score":0.25110647585242984,"num_words":10,"start":600.57996,"end":603.72}]}}]},{"alternatives":[{"transcript":"Family. Hello? Yeah. So I'm just asking I'm just asking, can you give me the waiver for that one? Let's see. Because I tried to I tried to do it several times through your portal, but it doesn't work. Yeah. Thank you very much. Yeah. I would just do the Mastercard. Just give me a sec. I think so. It's a Mastercard. Just give me a sec. It's a yeah. It's a Mastercard. Just give me a sec. Hi. Hi. Hi. I'm not friend. Hi. Hi. How come I'm not friend? I'm looking for it. Just give me a sec. Oh, no. I can give you give you my USB number. Is that okay? USB number? Yeah. Just give me a sec. Sir, card number is 1588. No. No. No. 1 sorry. 5188 6810. Give me a second. I'll just go outside. Sorry. Can you hear me now? Yeah. Yeah. Zero three four one 1287. And the expiry is 04/28. 6 2 seven. Yeah. It's a Master come. You got the man joy. Yeah. Zaman. Z a m a n. Yeah. Yeah. And and tell me how much will be you are charging from my account now. Thank you. You're gonna need to press stop. Press on now. Yeah. So we got a new fresh pizza. Thank you. Yeah. Yeah. Thank you. Yeah. Yeah. Yeah. Thank you very much. Hopefully, the card works. If any issue, just let me know. I will call you back. Just email me because I'm really busy this time. So you email me, then I can just reply to your email. Sorry for the late. Yeah. Yeah. Okay. Yeah. It's been taken out. 60 7 or 69? Yeah. Thank you. Yes. Yeah. Thank you. Is that okay, Melissa? I need to go. Yeah. Yeah. Thank you. You too. 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Hello? Yeah. So I'm just asking I'm just asking, can you give me the waiver for that one? Let's see.\n\nBecause I tried to I tried to do it several times through your portal, but it doesn't work. Yeah. Thank you very much. Yeah. I would just do the Mastercard.\n\nJust give me a sec. I think so. It's a Mastercard. Just give me a sec. It's a yeah.\n\nIt's a Mastercard. Just give me a sec. Hi. Hi. Hi.\n\nI'm not friend. Hi. Hi. How come I'm not friend? I'm looking for it.\n\nJust give me a sec. Oh, no. I can give you give you my USB number. Is that okay? USB number?\n\nYeah. Just give me a sec. Sir, card number is 1588. No. No.\n\nNo. 1 sorry. 5188 6810. Give me a second. I'll just go outside.\n\nSorry. Can you hear me now? Yeah. Yeah. Zero three four one 1287.\n\nAnd the expiry is 04/28. 6 2 seven. Yeah. It's a Master come. You got the man joy.\n\nYeah. Zaman. Z a m a n. Yeah. Yeah.\n\nAnd and tell me how much will be you are charging from my account now. Thank you. 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1588.","start":178.73001,"end":181.815,"sentiment":"neutral","sentiment_score":0.0022727187490090726},{"text":"No.","start":185.335,"end":185.575,"sentiment":"neutral","sentiment_score":-0.14475157856941223},{"text":"No.","start":185.575,"end":185.735,"sentiment":"neutral","sentiment_score":-0.14022117853164673}],"sentiment":"neutral","sentiment_score":-0.02241186820006428,"num_words":13,"start":161.36499,"end":185.735},{"sentences":[{"text":"No.","start":185.735,"end":185.895,"sentiment":"neutral","sentiment_score":-0.12934249639511108},{"text":"1 sorry.","start":185.895,"end":187.035,"sentiment":"neutral","sentiment_score":-0.10070733353495598},{"text":"5188 6810.","start":187.175,"end":193.995,"sentiment":"neutral","sentiment_score":-0.011445831973105669},{"text":"Give me a second.","start":198.33,"end":199.23,"sentiment":"neutral","sentiment_score":-0.03943597059696913},{"text":"I'll just go 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04/28.","start":240.455,"end":243.275,"sentiment":"neutral","sentiment_score":-0.015347114019095897},{"text":"6 2 seven.","start":253.33,"end":258.73666,"sentiment":"neutral","sentiment_score":0.010850843352576097},{"text":"Yeah.","start":260.69,"end":261.01,"sentiment":"neutral","sentiment_score":0.044331517070531845},{"text":"It's a Master come.","start":261.01,"end":266.175,"sentiment":"neutral","sentiment_score":0.05401294864714146},{"text":"You got the man joy.","start":266.175,"end":267.47498,"sentiment":"neutral","sentiment_score":0.12797158509492873}],"sentiment":"neutral","sentiment_score":0.04755878872755501,"num_words":18,"start":240.455,"end":267.47498},{"sentences":[{"text":"Yeah.","start":267.535,"end":268.035,"sentiment":"neutral","sentiment_score":0.04902401193976402},{"text":"Zaman.","start":268.095,"end":268.595,"sentiment":"neutral","sentiment_score":0.024625342339277267},{"text":"Z a m a 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you.","start":519.525,"end":520.005,"sentiment":"positive","sentiment_score":0.6407239139080048}],"sentiment":"neutral","sentiment_score":0.28952209651470184,"num_words":13,"start":434.925,"end":520.005},{"sentences":[{"text":"Yeah.","start":520.005,"end":520.505,"sentiment":"neutral","sentiment_score":0.2896718382835388},{"text":"Yeah.","start":524.085,"end":524.585,"sentiment":"neutral","sentiment_score":0.16919156908988953},{"text":"Yeah.","start":526.15,"end":526.55005,"sentiment":"neutral","sentiment_score":0.15705212950706482},{"text":"Thank you very much.","start":526.55005,"end":527.35004,"sentiment":"positive","sentiment_score":0.6036726981401443},{"text":"Hopefully, the card works.","start":527.35004,"end":528.47003,"sentiment":"neutral","sentiment_score":0.29983963817358017}],"sentiment":"positive","sentiment_score":0.3845422620123083,"num_words":11,"start":520.005,"end":528.47003},{"sentences":[{"text":"If any issue, just let me know.","start":528.47003,"end":530.31006,"sentiment":"neutral","sentiment_score":0.000263947993516922},{"text":"I will call you back.","start":530.31006,"end":531.53,"sentiment":"neutral","sentiment_score":0.04964011833071709},{"text":"Just email me because I'm really busy this time.","start":532.87006,"end":536.49005,"sentiment":"neutral","sentiment_score":-0.07582637046774228},{"text":"So you email me, then I can just reply to your email.","start":536.71,"end":540.435,"sentiment":"neutral","sentiment_score":-0.003061812293405334},{"text":"Sorry for the 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69?","start":571.305,"end":573.005,"sentiment":"neutral","sentiment_score":0.0781656764447689},{"text":"Yeah.","start":578.345,"end":578.845,"sentiment":"neutral","sentiment_score":0.138011634349823},{"text":"Thank you.","start":582.12,"end":587.54004,"sentiment":"neutral","sentiment_score":0.2831356078386307},{"text":"Yes.","start":591.96,"end":592.46,"sentiment":"neutral","sentiment_score":0.151962548494339},{"text":"Yeah.","start":594.12,"end":594.36,"sentiment":"neutral","sentiment_score":0.1585756093263626}],"sentiment":"neutral","sentiment_score":0.14749819040298462,"num_words":9,"start":571.305,"end":594.36},{"sentences":[{"text":"Thank you.","start":594.36,"end":594.92,"sentiment":"neutral","sentiment_score":0.2849707156419754},{"text":"Is that okay, Melissa?","start":594.92,"end":596.2,"sentiment":"neutral","sentiment_score":0.10028945282101631},{"text":"I need to 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Hello?\n\nChannel 0: Oh, sorry to verify. The line\n\nChannel 1: Yeah.\n\nChannel 0: was disconnected. But,\n\nChannel 1: So I'm\n\nChannel 0: yeah,\n\nChannel 1: just\n\nChannel 0: nothing\n\nChannel 1: asking\n\nChannel 0: to worry.\n\nChannel 1: I'm just\n\nChannel 0: I'll\n\nChannel 1: asking,\n\nChannel 0: just\n\nChannel 1: can you give me the waiver for that one? Let's see. Because I tried\n\nChannel 0: oh.\n\nChannel 1: to I tried to do it several times through your portal, but it doesn't\n\nChannel 0: I understand. Nothing\n\nChannel 1: work.\n\nChannel 0: to worry. I'll go ahead and take care of that late fee for you. Okay?\n\nChannel 1: Yeah. Thank you very\n\nChannel 0: No\n\nChannel 1: much.\n\nChannel 0: worries with that. You're welcome. So are you going to use your Visa or your Mastercard to set up your payment and your direct debit?\n\nChannel 1: Yeah. I would just do the Mastercard. Just give me a\n\nChannel 0: Mastercard.\n\nChannel 1: sec.\n\nChannel 0: Sure.\n\nChannel 1: I think so. It's a Mastercard.\n\nChannel 0: Okay. Sure. Thank you. May I have the card number, please?\n\nChannel 1: Just give me a sec. It's a yeah. It's a Mastercard. Just give me a sec.\n\nChannel 0: Sure.\n\nChannel 1: Hi. Hi. Hi. I'm not friend. Hi.\n\nHi. How come I'm not friend? I'm looking for it. Just give me a sec.\n\nChannel 0: Sure. No rush. I'll be on the line for you.\n\nChannel 1: Oh, no. I can give you give you my USB number. Is that okay? USB\n\nChannel 0: I\n\nChannel 1: number?\n\nChannel 0: would suggest, yeah, I would suggest to use your card for your payment today. That way, it will be posted real time because I don't want your service to be suspended. Because as our technical department, there is scheduling some suspension. I just told them that I'm trying to wait for your callback to set up your card details. You don't have your card right now?\n\nChannel 1: Yeah. Just give me a sec.\n\nChannel 0: Okay.\n\nChannel 1: Sir, card number is 1588.\n\nChannel 0: Oh, I'm sorry. 5588.\n\nChannel 1: No. No. No. 1 sorry. 5188\n\nChannel 0: Oh, mhmm.\n\nChannel 1: 6810.\n\nChannel 0: Mhmm.\n\nChannel 1: Give me a second. I'll just\n\nChannel 0: Okay.\n\nChannel 1: go outside.\n\nChannel 0: Sure.\n\nChannel 1: Sorry. Can you hear me now?\n\nChannel 0: Yeah. I can hear you better now. So we\n\nChannel 1: Yeah.\n\nChannel 0: are\n\nChannel 1: Yeah.\n\nChannel 0: in 6810\n\nChannel 1: Zero three four one 1287.\n\nChannel 0: mhmm. Thank you. 5188681003411287. Expiration date, please?\n\nChannel 1: And the expiry is 04/28.\n\nChannel 0: 04/28. Okay. Let me put here. 2028. Security code, please?\n\nChannel 1: 6\n\nChannel 0: Six two seven.\n\nChannel 1: 2\n\nChannel 0: And how does your exact name is it a person\n\nChannel 1: seven.\n\nChannel 0: on this Mastercard?\n\nChannel 1: Yeah. It's a Master\n\nChannel 0: Is this under your name, Rifat Joy?\n\nChannel 1: come. You got the man joy. Yeah. Zaman.\n\nChannel 0: How do you spell Zaman?\n\nChannel 1: Z a m a n.\n\nChannel 0: J a m n. Okay. One moment here. Refatnaman. Sorry.\n\nThen just be on the line for me, please. Let me go ahead and ensure that the late fee will be waived for you. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: One\n\nChannel 1: Yeah.\n\nChannel 0: moment.\n\nChannel 1: And and tell me how much will be you are charging from\n\nChannel 0: Yeah.\n\nChannel 1: my account now.\n\nChannel 0: Sure.\n\nChannel 1: Thank you. You're gonna need to press stop. Press on now. Yeah. So we got a new fresh pizza.\n\nChannel 0: Refa, thank you so much for patiently waiting. So I was able to get an approval\n\nChannel 1: Thank\n\nChannel 0: to waive the late fee. It's already been weighed off. So your August invoice is back to $67.96.\n\nChannel 1: you.\n\nChannel 0: Total amount that we are processing today is $73.12. And then moving forward, because you are getting the 15% discount until January, your monthly invoice will be $67.96.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: Yeah. Thank\n\nChannel 0: with\n\nChannel 1: you. Yeah.\n\nChannel 0: discount. You're welcome. And then by February of next year,\n\nChannel 1: Yeah.\n\nChannel 0: it will go back to the standard price.\n\nChannel 1: Yeah.\n\nChannel 0: Okay?\n\nChannel 1: Thank you very much. Hopefully, the card works. If any issue, just let me know. I will call you back.\n\nChannel 0: Okay. Sure. Sure.\n\nChannel 1: Just email\n\nChannel 0: So\n\nChannel 1: me because I'm really busy this time. So you\n\nChannel 0: mhmm.\n\nChannel 1: email me, then I can just reply to your email. Sorry for the\n\nChannel 0: I\n\nChannel 1: late.\n\nChannel 0: understand that, and we appreciate your taking the time to call us today. Actually, right now, I'm trying to process your payment. If you could give me another seconds. Okay? Bear with me here\n\nChannel 1: Yeah.\n\nChannel 0: just to\n\nChannel 1: Yeah.\n\nChannel 0: let you know real time. Thank you so much.\n\nChannel 1: Okay. Yeah. It's been taken out.\n\nChannel 0: Yeah. So $67 has been successfully processed, and then remaining\n\nChannel 1: 60\n\nChannel 0: the\n\nChannel 1: 7\n\nChannel 0: five dollars.\n\nChannel 1: or 69?\n\nChannel 0: $67.96. That's your discounted price because we're providing you, like, 15\n\nChannel 1: Yeah.\n\nChannel 0: percent discount for your first six months.\n\nChannel 1: Thank\n\nChannel 0: And then, yeah, you will see it as well from your invoice. And\n\nChannel 1: you.\n\nChannel 0: then, shortly, you will receive a payment receipt to your email address for\n\nChannel 1: Yes.\n\nChannel 0: your records and reference as well.\n\nChannel 1: Yeah. Thank you. Is that okay, Melissa? I need to go. Yeah.\n\nChannel 0: Yeah. Yeah. I understand. Thank you so\n\nChannel 1: Yeah.\n\nChannel 0: much. Please be safe. Okay? Have a good\n\nChannel 1: Thank\n\nChannel 0: one.\n\nChannel 1: you.\n\nChannel 0: Talk\n\nChannel 1: You\n\nChannel 0: soon.\n\nChannel 1: too. Bye.\n\nChannel 0: Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Family.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.004075579345226288},{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":-0.011229009367525578}],"sentiment":"neutral","sentiment_score":-0.003576715011149645,"channel":1,"num_words":2,"start":0.24,"end":1.78},{"sentences":[{"text":"Oh, sorry to verify.","start":1.28,"end":2.58,"sentiment":"neutral","sentiment_score":-0.0707436944358051},{"text":"The line","start":2.6399999,"end":3.04,"sentiment":"neutral","sentiment_score":-0.11268188804388046}],"sentiment":"neutral","sentiment_score":-0.08472309230516355,"channel":0,"num_words":6,"start":1.28,"end":3.04},{"sentences":[{"text":"Yeah.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":-0.09745252132415771}],"sentiment":"neutral","sentiment_score":-0.09745252132415771,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"was 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I'm","start":4.4,"end":4.88,"sentiment":"neutral","sentiment_score":-0.10796501487493515}],"sentiment":"neutral","sentiment_score":-0.10796501487493515,"channel":1,"num_words":2,"start":4.4,"end":4.88},{"sentences":[{"text":"yeah,","start":4.72,"end":5.04,"sentiment":"neutral","sentiment_score":-0.09338608384132384}],"sentiment":"neutral","sentiment_score":-0.09338608384132384,"channel":0,"num_words":1,"start":4.72,"end":5.04},{"sentences":[{"text":"just","start":4.88,"end":5.2,"sentiment":"neutral","sentiment_score":-0.10108855366706848}],"sentiment":"neutral","sentiment_score":-0.10108855366706848,"channel":1,"num_words":1,"start":4.88,"end":5.2},{"sentences":[{"text":"nothing","start":5.04,"end":5.44,"sentiment":"neutral","sentiment_score":-0.18370941281318665}],"sentiment":"neutral","sentiment_score":-0.18370941281318665,"channel":0,"num_words":1,"start":5.04,"end":5.44},{"sentences":[{"text":"asking","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":-0.2228744775056839}],"sentiment":"neutral","sentiment_score":-0.2228744775056839,"channel":1,"num_words":1,"start":5.2,"end":5.7},{"sentences":[{"text":"to worry.","start":5.44,"end":6.1,"sentiment":"neutral","sentiment_score":-0.19980107247829437}],"sentiment":"neutral","sentiment_score":-0.19980107247829437,"channel":0,"num_words":2,"start":5.44,"end":6.1},{"sentences":[{"text":"I'm 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one?","start":7.8399997,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.08883219377862082},{"text":"Let's see.","start":9.5199995,"end":10.32,"sentiment":"neutral","sentiment_score":-0.04419483803212643},{"text":"Because I tried","start":10.32,"end":11.2,"sentiment":"neutral","sentiment_score":-0.12265877922375996}],"sentiment":"neutral","sentiment_score":-0.08970398269593716,"channel":1,"num_words":14,"start":7.8399997,"end":11.2},{"sentences":[{"text":"oh.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":-0.11798246949911118}],"sentiment":"neutral","sentiment_score":-0.11798246949911118,"channel":0,"num_words":1,"start":11.12,"end":11.62},{"sentences":[{"text":"to I tried to do it several times through your portal, but it doesn't","start":11.2,"end":15.905001,"sentiment":"neutral","sentiment_score":-0.14849397061126574}],"sentiment":"neutral","sentiment_score":-0.14849397061126574,"channel":1,"num_words":14,"start":11.2,"end":15.905001},{"sentences":[{"text":"I understand.","start":16.925,"end":17.585,"sentiment":"neutral","sentiment_score":-0.2681249678134918},{"text":"Nothing","start":17.645,"end":18.045,"sentiment":"neutral","sentiment_score":-0.3103296458721161}],"sentiment":"neutral","sentiment_score":-0.28219319383303326,"channel":0,"num_words":3,"start":16.925,"end":18.045},{"sentences":[{"text":"work.","start":17.965,"end":18.465,"sentiment":"neutral","sentiment_score":-0.21805934607982635}],"sentiment":"neutral","sentiment_score":-0.21805934607982635,"channel":1,"num_words":1,"start":17.965,"end":18.465},{"sentences":[{"text":"to worry.","start":18.045,"end":18.445,"sentiment":"neutral","sentiment_score":-0.13725164532661438},{"text":"I'll go ahead and take care of that late fee for 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Yeah.","start_word":242,"end_word":267,"intents":[{"intent":"Request callback","confidence_score":0.09324469}]},{"text":"And and tell me how much will be you are charging from Yeah.","start_word":437,"end_word":449,"intents":[{"intent":"Request payment","confidence_score":0.026264396}]},{"text":"Total amount that we are processing today is $73.12. And then moving forward, because you are getting the 15% discount until January, your monthly invoice will be $67.96. Yeah.","start_word":509,"end_word":537,"intents":[{"intent":"Process payment","confidence_score":0.26955926}]}]},"sentiments":{"segments":[{"text":"Family. Oh, Hello? sorry to verify. The line Yeah. was disconnected. But, So I'm yeah, just nothing asking to worry. I'm I'll just just asking, can you give me the waiver for that one? Let's see. Because I tried oh. to I tried to do it several times through your portal, but it doesn't I understand. Nothing work. to worry. I'll go ahead and take care of that late fee for you. Okay? Yeah. Thank you No very worries much.","start_word":0,"end_word":79,"sentiment":"neutral","sentiment_score":-0.07155963778495789},{"text":"with that. You're welcome.","start_word":80,"end_word":83,"sentiment":"positive","sentiment_score":0.45000332593917847},{"text":"So are you going to use your Visa or your Mastercard to set up your payment and your direct debit? Yeah. I would just do the Mastercard. Just give me Mastercard. a sec. Sure. I think so. It's a Mastercard. Okay. Sure. Thank you. May I have the card number, please? Just give me a sec. It's a yeah. It's a Mastercard. Just give me a sec. Sure. Hi. Hi. Hi. I'm not friend. Hi. Hi. How come I'm not friend? I'm looking for it. Just give me a sec. Sure. No rush. I'll be on the line for you. Oh, no. I can give you give you my USB number. Is that okay? USB I number? would suggest, yeah, I would suggest to use your card for your payment today. That way, it will be posted real time because I don't want your service to be suspended. Because as our technical department, there is scheduling some suspension. I just told them that I'm trying to wait for your callback to set up your card details. You don't have your card right now? Yeah. Just give me a sec. Okay. Sir, card number is 1588. Oh, I'm sorry. 5588. No. No. No. 1 sorry. 5188 Oh, mhmm. 6810. Mhmm. Give me a second. I'll just Okay. go outside. Sure. Sorry. Can you hear me now? Yeah. I can hear you better now. So we Yeah. are Yeah. in 6810 Zero three four one 1287. mhmm. Thank you. 5188681003411287. Expiration date, please? And the expiry is 04/28. 04/28. Okay. Let me put here. 2028. Security code, please? 6 Six two seven. 2 And how does your exact name is it a person seven. on this Mastercard? Yeah. It's a Master Is this under your name, Rifat Joy? come. You got the man joy. Yeah. Zaman. How do you spell Zaman? Z a m a n. J a m n. Okay. One moment here. Refatnaman. Sorry. Then just be on the line for me, please. Let me go ahead and ensure that the late fee will be waived for you. Okay? Yeah. One Yeah. moment. And and tell me how much will be you are charging from Yeah. my account now. Sure. Thank you. You're gonna need to press stop. Press on now. Yeah. So we got a new fresh pizza.","start_word":84,"end_word":472,"sentiment":"neutral","sentiment_score":-0.007245649605185024},{"text":"Refa, thank you so much for patiently waiting.","start_word":473,"end_word":480,"sentiment":"positive","sentiment_score":0.4793619215488434},{"text":"So I was able to get an approval Thank to waive the late fee. It's already been weighed off. So your August invoice is back to $67.96. you. Total amount that we are processing today is $73.12. And then moving forward, because you are getting the 15% discount until January, your monthly invoice will be $67.96. Yeah. That's Yeah.","start_word":481,"end_word":539,"sentiment":"neutral","sentiment_score":0.09653028744762226},{"text":"Thank with you.","start_word":540,"end_word":542,"sentiment":"positive","sentiment_score":0.635328471660614},{"text":"Yeah. discount.","start_word":543,"end_word":544,"sentiment":"neutral","sentiment_score":0.29708558320999146},{"text":"You're welcome.","start_word":545,"end_word":546,"sentiment":"positive","sentiment_score":0.4770995080471039},{"text":"And then by February of next year, Yeah. it will go back to the standard price. Yeah. Okay?","start_word":547,"end_word":564,"sentiment":"neutral","sentiment_score":0.18083027005195615},{"text":"Thank you very much.","start_word":565,"end_word":568,"sentiment":"positive","sentiment_score":0.5981645584106445},{"text":"Hopefully, the card works. If any issue, just let me know. I will call you back. Okay. Sure. Sure. Just email So me because I'm really busy this time. So you mhmm. email me, then I can just reply to your email. Sorry for the I late. understand that, and we appreciate your taking the time to call us today. Actually, right now, I'm trying to process your payment. If you could give me another seconds. Okay? Bear with me here Yeah. just to Yeah. let you know real time.","start_word":569,"end_word":658,"sentiment":"neutral","sentiment_score":0.02416898123919964},{"text":"Thank you so much.","start_word":659,"end_word":662,"sentiment":"positive","sentiment_score":0.3668517470359802},{"text":"Okay. Yeah. It's been taken out. Yeah. So $67 has been successfully processed, and then remaining 60 the 7 five dollars. or 69? $67.96. That's your discounted price because we're providing you, like, 15 Yeah. percent discount for your first six months. Thank And then, yeah, you will see it as well from your invoice. And you. then, shortly, you will receive a payment receipt to your email address for Yes. your records and reference as well. Yeah. Thank you. Is that okay, Melissa? I need to go. Yeah. Yeah. Yeah. I understand. Thank you so Yeah. much. Please be safe. Okay?","start_word":663,"end_word":764,"sentiment":"neutral","sentiment_score":0.1722656488418579},{"text":"Have a good Thank one.","start_word":765,"end_word":769,"sentiment":"positive","sentiment_score":0.4768713712692261},{"text":"you. Talk You soon. too. Bye. Mhmm. Bye bye.","start_word":770,"end_word":778,"sentiment":"neutral","sentiment_score":0.1158289975590176}],"average":{"sentiment":"neutral","sentiment_score":0.04746062010141614}}}}