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Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.14261910319328308},{"text":"How are you today?","start":5.68,"end":6.48,"sentiment":"neutral","sentiment_score":0.15195969492197037},{"text":"I'm speaking.","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.09188005700707436},{"text":"Actually, I need to cancel my, like, activation, the contract.","start":14.205,"end":18.384998,"sentiment":"neutral","sentiment_score":-0.1571323037147522},{"text":"Can you please help me with this?","start":18.445,"end":20.145,"sentiment":"neutral","sentiment_score":-0.09229402031217303}],"sentiment":"neutral","sentiment_score":-0.05346513260155916,"num_words":24,"start":5.3599997,"end":20.145},{"sentences":[{"text":"Sudhish Shrestha.","start":29.04,"end":30.26,"sentiment":"neutral","sentiment_score":0.010526503436267376},{"text":"Okay.","start":35.2,"end":35.7,"sentiment":"neutral","sentiment_score":0.044613514095544815},{"text":"Okay, please.","start":40.64,"end":41.54,"sentiment":"neutral","sentiment_score":0.02755921520292759},{"text":"No worries.","start":42.24,"end":42.98,"sentiment":"neutral","sentiment_score":0.06633763946592808},{"text":"Thank you.","start":43.176937,"end":43.996937,"sentiment":"neutral","sentiment_score":0.28134608268737793}],"sentiment":"neutral","sentiment_score":0.09068359952006075,"num_words":9,"start":29.04,"end":43.996937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. How are you today? I'm speaking.\n\nChannel 0: Hi. Nice to have you in the line. I'm good. Thank you for asking. How may I help you today?\n\nChannel 1: Actually, I need to cancel my, like, activation, the contract. Can you please help me with this?\n\nChannel 0: Okay. Let me just go ahead and check on here. What is your full name?\n\nChannel 1: Sudhish Shrestha.\n\nChannel 0: Okay. Nice to have you on the line. So, Sudhir, let me just go ahead\n\nChannel 1: Okay.\n\nChannel 0: and transfer you to our tech rep because they are the one who handles your order\n\nChannel 1: Okay,\n\nChannel 0: and\n\nChannel 1: please.\n\nChannel 0: activation. Okay?\n\nChannel 1: No\n\nChannel 0: One\n\nChannel 1: worries.\n\nChannel 0: moment here.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.96,"sentiment":"neutral","sentiment_score":0.3096177279949188},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.06,"sentiment":"positive","sentiment_score":0.6415292024612427},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.5172056257724762}],"sentiment":"positive","sentiment_score":0.5696723401546478,"channel":0,"num_words":15,"start":0.56,"end":4.42},{"sentences":[{"text":"Hi.","start":5.3599997,"end":5.68,"sentiment":"neutral","sentiment_score":0.14261910319328308},{"text":"How are you today?","start":5.68,"end":6.48,"sentiment":"neutral","sentiment_score":0.15195969492197037},{"text":"I'm 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The tech representative assists the customer in canceling their contract."},"intents":{"segments":[{"text":"Actually, I need to cancel my, like, activation, the contract. Can you please help me with this? Okay.","start_word":42,"end_word":59,"intents":[{"intent":"Cancel contract","confidence_score":0.5353865}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3096177279949188},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.586696982383728},{"text":"Hi. How are you today? I'm speaking. Hi.","start_word":15,"end_word":22,"sentiment":"neutral","sentiment_score":0.1541423499584198},{"text":"Nice to have you in the line. I'm good. Thank you for asking.","start_word":23,"end_word":35,"sentiment":"positive","sentiment_score":0.6469174027442932},{"text":"How may I help you today? 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