{"metadata":{"transaction_key":"deprecated","request_id":"019ea4c1-8ed9-7953-bcff-f6a3556f2c77","sha256":"22e9434ae878dbe511a9d94fe01753a0445830338bf3a41b53439f81df988b72","created":"2026-06-08T01:03:30.631Z","duration":452.51993,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1277,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1475,"output_tokens":1478},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1475,"output_tokens":52}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Yes. I'm good. Thanks for asking. How are you? Okay. May I ask your full name, please, for me to check the account? Okay. May I know the reason for the cancellation? Yeah. Actually, upon checking your account, the activation is still in process with the network team. The status the status is still running. Mhmm. Yes. For the cancellation of service, if ever you will be cancelling today, we cannot refund the your payment since we are You don't want to wait still? Because we're currently activating it still. It's not yet finished. So we're not going to proceed with the installation? Continue anymore? Yeah. Because the reason is it's still they're still processing the activation. That's why you still do not have the Internet connection. But once the activation is done, you can connect to it right away. Okay. But I think the message confused you. I think they send the message incorrectly in mistake. Yeah. Because upon checking your activation right now, it's the status of it is still is still running, so it's still in progress. I suggest we still wait for, like, within twenty four hours because that's the our timeline for the activation within twenty four hours. Then mhmm. Apologies for the confusion. Mhmm. Yeah. For the router, I think the network team will be providing you the router. But we're still confirming it since you choose no contract. That might be the router is not included to that. But if ever we'll check your router, if it's working, Once the service is activated at the address, we'll check your router if it's compatible. Then if it's not, then we can then request a router to the network team. Yeah. But, actually, it's now in progress. The network team will advise us if there's a problem. But as of the moment, there's no problem with activating the connection at your address. So this should be fine and successful. But yeah. Or is it okay if we I suggest for you to wait until tomorrow? Because you since you already paid for the service and we don't want you to waste. Yeah. We don't want it to go to waste. Yeah. We'll we'll be with you until the activation. So if ever there's an issue, we'll help you with that. If possible, we'll also send a technician on your address just for you to be able to connect with the service. Yeah. But I'll I'll update you then if there's a changes with the schedule and if the so for the Gigafy, the network is the one who will be providing you the router. So right now yes. So right now, we don't have idea yet for the price of the router. But if the activation is successful, we'll then update you regarding the router. And how is the process with that? Yeah. And I'll update you if ever there's an update within this day about the activation. Just more patience, please, with the activation because, yeah, it takes twenty four hours for it. Okay. Yeah. But it's too early for us to conclude because the the activation is still in process. So as of the moment, there's no issue. Okay. Thank you. Bye bye for now.","confidence":0.99609375,"words":[{"word":"hello","start":1.68,"end":2.1799998,"confidence":0.89086914,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.10664980858564375},{"word":"good","start":2.32,"end":2.56,"confidence":0.9140625,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3402518630027771},{"word":"morning","start":2.56,"end":2.96,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.318175733089447},{"word":"this","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.23113778233528137},{"word":"is","start":3.1999998,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.25615590810775757},{"word":"maureen","start":3.28,"end":3.76,"confidence":0.9313965,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.35298556089401245},{"word":"from","start":3.76,"end":4.08,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.29671987891197205},{"word":"airtel","start":4.08,"end":4.48,"confidence":0.86865234,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2548367381095886},{"word":"tech","start":4.48,"end":4.7999997,"confidence":0.8886719,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2828352153301239},{"word":"support","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2765127122402191},{"word":"how","start":6.08,"end":6.24,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.28153541684150696},{"word":"can","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2693399488925934},{"word":"i","start":6.48,"end":6.56,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2781723141670227},{"word":"assist","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2258259505033493},{"word":"you","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31508031487464905},{"word":"today","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2544274926185608},{"word":"mhmm","start":8.08,"end":8.58,"confidence":0.9785156,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05323829501867294},{"word":"yes","start":10.0,"end":10.24,"confidence":0.9980469,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.24121753871440887},{"word":"i'm","start":10.24,"end":10.48,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4175835847854614},{"word":"good","start":10.48,"end":10.719999,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.52756667137146},{"word":"thanks","start":10.719999,"end":10.96,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.63868647813797},{"word":"for","start":10.96,"end":11.12,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6137767434120178},{"word":"asking","start":11.12,"end":11.5199995,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.6478286385536194},{"word":"how","start":11.5199995,"end":11.759999,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.312080979347229},{"word":"are","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2996280789375305},{"word":"you","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3733978867530823},{"word":"okay","start":20.285,"end":20.785,"confidence":0.9650879,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.020372003316879272},{"word":"may","start":20.925,"end":21.325,"confidence":0.9560547,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.00862954743206501},{"word":"i","start":21.325,"end":21.405,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017080653458833694},{"word":"ask","start":21.405,"end":21.645,"confidence":0.99609375,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.006559128873050213},{"word":"your","start":21.645,"end":22.045,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.007382115349173546},{"word":"full","start":22.045,"end":22.205,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.01415782980620861},{"word":"name","start":22.205,"end":22.525,"confidence":0.98999023,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.0029625585302710533},{"word":"please","start":22.525,"end":23.025,"confidence":0.8857422,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":-0.005684234201908112},{"word":"for","start":23.325,"end":23.565,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01932811178267002},{"word":"me","start":23.565,"end":23.725,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.010828381404280664},{"word":"to","start":23.725,"end":23.965,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0009064525365829468},{"word":"check","start":23.965,"end":24.125,"confidence":0.98828125,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.007828151807188988},{"word":"the","start":24.125,"end":24.365,"confidence":0.6147461,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00816340558230877},{"word":"account","start":24.365,"end":24.865,"confidence":0.7519531,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.01648930460214615},{"word":"okay","start":27.78,"end":28.28,"confidence":0.92407227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.015532470308244228},{"word":"may","start":29.62,"end":29.78,"confidence":0.8701172,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.028495151549577713},{"word":"i","start":29.78,"end":29.94,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04064074158668518},{"word":"know","start":29.94,"end":30.18,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.03812239691615105},{"word":"the","start":30.18,"end":30.42,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05225146561861038},{"word":"reason","start":30.42,"end":30.740002,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04910670220851898},{"word":"for","start":30.740002,"end":30.98,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04657866060733795},{"word":"the","start":30.98,"end":31.140001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05986297130584717},{"word":"cancellation","start":31.140001,"end":31.640001,"confidence":0.9802246,"punctuated_word":"cancellation?","sentiment":"neutral","sentiment_score":-0.06678545475006104},{"word":"yeah","start":68.325,"end":68.825,"confidence":0.94555664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08413050323724747},{"word":"actually","start":69.205,"end":69.705,"confidence":0.91186523,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.11185288429260254},{"word":"upon","start":69.765,"end":70.165,"confidence":1.0,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.11432765424251556},{"word":"checking","start":70.165,"end":70.565,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.08055851608514786},{"word":"your","start":70.565,"end":70.805,"confidence":0.9614258,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10490675270557404},{"word":"account","start":70.805,"end":71.305,"confidence":0.98583984,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.09407751262187958},{"word":"the","start":74.085,"end":74.244995,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10861360281705856},{"word":"activation","start":74.244995,"end":74.744995,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":-0.05145006626844406},{"word":"is","start":74.965,"end":75.205,"confidence":0.9873047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12255045026540756},{"word":"still","start":75.205,"end":75.445,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.13884054124355316},{"word":"in","start":75.445,"end":75.604996,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1428723782300949},{"word":"process","start":75.604996,"end":76.005,"confidence":0.9970703,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.10112041980028152},{"word":"with","start":76.005,"end":76.165,"confidence":0.98095703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1383344829082489},{"word":"the","start":76.165,"end":76.325,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1271766722202301},{"word":"network","start":76.325,"end":76.805,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.10888294875621796},{"word":"team","start":76.805,"end":77.305,"confidence":0.9682617,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.1154829114675522},{"word":"the","start":79.445,"end":79.685,"confidence":0.8588867,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04477780312299728},{"word":"status","start":79.685,"end":80.165,"confidence":0.9614258,"punctuated_word":"status","sentiment":"neutral","sentiment_score":-0.07356265187263489},{"word":"the","start":80.165,"end":80.405,"confidence":0.8984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10533920675516129},{"word":"status","start":80.405,"end":80.884995,"confidence":1.0,"punctuated_word":"status","sentiment":"neutral","sentiment_score":-0.07448454201221466},{"word":"is","start":80.884995,"end":81.045,"confidence":0.4194336,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09184648841619492},{"word":"still","start":81.045,"end":81.545,"confidence":0.9760742,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15167967975139618},{"word":"running","start":81.79,"end":82.29,"confidence":0.9785156,"punctuated_word":"running.","sentiment":"neutral","sentiment_score":-0.1861594021320343},{"word":"mhmm","start":87.71,"end":88.21,"confidence":0.9885254,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0787046030163765},{"word":"yes","start":93.549995,"end":94.049995,"confidence":0.8894043,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.028617745265364647},{"word":"for","start":96.155,"end":96.555,"confidence":0.99121094,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.0723261907696724},{"word":"the","start":96.555,"end":96.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09220962971448898},{"word":"cancellation","start":96.875,"end":97.375,"confidence":0.96435547,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.11246690154075624},{"word":"of","start":97.595,"end":97.835,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1325402557849884},{"word":"service","start":97.835,"end":98.335,"confidence":0.9790039,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":-0.1160217821598053},{"word":"if","start":99.675,"end":99.915,"confidence":0.9658203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10942506045103072},{"word":"ever","start":99.915,"end":100.235,"confidence":0.9902344,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.09812214225530624},{"word":"you","start":100.235,"end":100.395,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11070682853460312},{"word":"will","start":100.395,"end":100.555,"confidence":0.5566406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1128617376089096},{"word":"be","start":100.555,"end":100.795,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10297244787216188},{"word":"cancelling","start":100.795,"end":101.275,"confidence":0.80566406,"punctuated_word":"cancelling","sentiment":"neutral","sentiment_score":-0.1432337462902069},{"word":"today","start":101.275,"end":101.775,"confidence":0.99365234,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.16433414816856384},{"word":"we","start":102.555,"end":102.795,"confidence":0.94628906,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.23949547111988068},{"word":"cannot","start":102.795,"end":103.275,"confidence":0.9980469,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.28855159878730774},{"word":"refund","start":103.275,"end":103.775,"confidence":0.9980469,"punctuated_word":"refund","sentiment":"negative","sentiment_score":-0.3424592912197113},{"word":"the","start":103.875,"end":104.375,"confidence":0.50390625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26381680369377136},{"word":"your","start":104.715,"end":104.955,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2593234181404114},{"word":"payment","start":104.955,"end":105.455,"confidence":0.99609375,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.30371469259262085},{"word":"since","start":105.675,"end":106.075,"confidence":0.7739258,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.034473709762096405},{"word":"we","start":106.075,"end":106.235,"confidence":0.9819336,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.053346484899520874},{"word":"are","start":106.235,"end":106.735,"confidence":0.4013672,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0684233009815216},{"word":"you","start":115.86,"end":116.1,"confidence":0.90478516,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.04661901667714119},{"word":"don't","start":116.1,"end":116.42,"confidence":0.86938477,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09525354951620102},{"word":"want","start":116.42,"end":116.74,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.17225989699363708},{"word":"to","start":116.74,"end":116.979996,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1389428675174713},{"word":"wait","start":116.979996,"end":117.479996,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.14455614984035492},{"word":"still","start":118.5,"end":119.0,"confidence":0.72216797,"punctuated_word":"still?","sentiment":"neutral","sentiment_score":-0.14253517985343933},{"word":"because","start":119.06,"end":119.56,"confidence":0.9707031,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10262683779001236},{"word":"we're","start":119.619995,"end":119.86,"confidence":0.9733887,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1064784973859787},{"word":"currently","start":119.86,"end":120.34,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.11214200407266615},{"word":"activating","start":120.34,"end":120.84,"confidence":1.0,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":-0.03995482996106148},{"word":"it","start":120.979996,"end":121.38,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06616764515638351},{"word":"still","start":121.38,"end":121.88,"confidence":0.9538574,"punctuated_word":"still.","sentiment":"neutral","sentiment_score":-0.08871612697839737},{"word":"it's","start":123.534996,"end":123.854996,"confidence":0.88793945,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20353548228740692},{"word":"not","start":123.854996,"end":124.095,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2775336503982544},{"word":"yet","start":124.095,"end":124.415,"confidence":1.0,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.3278957009315491},{"word":"finished","start":124.415,"end":124.915,"confidence":0.87231445,"punctuated_word":"finished.","sentiment":"neutral","sentiment_score":-0.1158006638288498},{"word":"so","start":132.815,"end":133.315,"confidence":0.6743164,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0960504785180092},{"word":"we're","start":133.775,"end":134.255,"confidence":0.9746094,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.13007405400276184},{"word":"not","start":134.255,"end":134.495,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15381018817424774},{"word":"going","start":134.495,"end":134.735,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.1669323444366455},{"word":"to","start":134.735,"end":134.895,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14080733060836792},{"word":"proceed","start":134.895,"end":135.295,"confidence":1.0,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":-0.14892199635505676},{"word":"with","start":135.295,"end":135.69499,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.15983353555202484},{"word":"the","start":135.69499,"end":135.855,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16955474019050598},{"word":"installation","start":135.855,"end":136.355,"confidence":0.725708,"punctuated_word":"installation?","sentiment":"neutral","sentiment_score":-0.15314248204231262},{"word":"continue","start":138.22,"end":138.72,"confidence":0.9970703,"punctuated_word":"Continue","sentiment":"neutral","sentiment_score":-0.05713542550802231},{"word":"anymore","start":142.46,"end":142.96,"confidence":0.8178711,"punctuated_word":"anymore?","sentiment":"neutral","sentiment_score":-0.07684934884309769},{"word":"yeah","start":146.70001,"end":147.20001,"confidence":0.95092773,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08802380412817001},{"word":"because","start":147.26001,"end":147.58,"confidence":0.9116211,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.08259456604719162},{"word":"the","start":147.58,"end":147.82,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08135006576776505},{"word":"reason","start":147.82,"end":148.14001,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.09320790320634842},{"word":"is","start":148.14001,"end":148.64001,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05516058951616287},{"word":"it's","start":148.78001,"end":149.1,"confidence":0.8647461,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1180395483970642},{"word":"still","start":149.1,"end":149.6,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15708425641059875},{"word":"they're","start":150.54001,"end":150.86,"confidence":0.904541,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.14703190326690674},{"word":"still","start":150.86,"end":151.36,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.14234603941440582},{"word":"processing","start":151.42001,"end":151.92001,"confidence":0.99902344,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":-0.1301431655883789},{"word":"the","start":151.98001,"end":152.14001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1206737607717514},{"word":"activation","start":152.14001,"end":152.64001,"confidence":0.7783203,"punctuated_word":"activation.","sentiment":"neutral","sentiment_score":-0.06721511483192444},{"word":"that's","start":153.345,"end":153.58499,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.13127613067626953},{"word":"why","start":153.58499,"end":153.825,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.08779370784759521},{"word":"you","start":153.825,"end":153.985,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13426676392555237},{"word":"still","start":153.985,"end":154.305,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.13914909958839417},{"word":"do","start":154.305,"end":154.385,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.16851584613323212},{"word":"not","start":154.385,"end":154.625,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1561301350593567},{"word":"have","start":154.625,"end":154.78499,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16346265375614166},{"word":"the","start":154.78499,"end":154.94499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.160854309797287},{"word":"internet","start":154.94499,"end":155.425,"confidence":0.9589844,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.1782667338848114},{"word":"connection","start":155.425,"end":155.925,"confidence":0.9724121,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.15969644486904144},{"word":"but","start":156.385,"end":156.78499,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04262629151344299},{"word":"once","start":156.78499,"end":157.105,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.025280654430389404},{"word":"the","start":157.105,"end":157.345,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017174728214740753},{"word":"activation","start":157.345,"end":157.845,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.029525913298130035},{"word":"is","start":157.985,"end":158.22499,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.017140407115221024},{"word":"done","start":158.22499,"end":158.72499,"confidence":0.9951172,"punctuated_word":"done,","sentiment":"neutral","sentiment_score":0.022376079112291336},{"word":"you","start":159.025,"end":159.265,"confidence":0.93847656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008845634758472443},{"word":"can","start":159.265,"end":159.765,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.005699485540390015},{"word":"connect","start":161.105,"end":161.50499,"confidence":0.9951172,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.002114810049533844},{"word":"to","start":161.50499,"end":161.665,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19523152709007263},{"word":"it","start":161.665,"end":162.165,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.28981924057006836},{"word":"right","start":162.305,"end":162.545,"confidence":0.99316406,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.27126991748809814},{"word":"away","start":162.545,"end":163.045,"confidence":0.9980469,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.20721906423568728},{"word":"okay","start":170.03001,"end":170.35,"confidence":0.7915039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0796516090631485},{"word":"but","start":170.35,"end":170.67001,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1292177438735962},{"word":"i","start":170.67001,"end":170.83,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26452404260635376},{"word":"think","start":170.83,"end":171.15001,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.26160815358161926},{"word":"the","start":171.15001,"end":171.65001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25933021306991577},{"word":"message","start":171.71,"end":172.21,"confidence":0.99902344,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.3369902968406677},{"word":"confused","start":172.99,"end":173.49,"confidence":0.7338867,"punctuated_word":"confused","sentiment":"negative","sentiment_score":-0.4095621705055237},{"word":"you","start":173.55,"end":174.05,"confidence":0.9785156,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.47646600008010864},{"word":"i","start":174.35,"end":174.43001,"confidence":0.65283203,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4478779137134552},{"word":"think","start":174.43001,"end":174.67001,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4282351434230805},{"word":"they","start":174.67001,"end":175.15001,"confidence":0.9970703,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.5203753113746643},{"word":"send","start":175.15001,"end":175.47,"confidence":0.61816406,"punctuated_word":"send","sentiment":"negative","sentiment_score":-0.50815349817276},{"word":"the","start":175.47,"end":175.63,"confidence":0.88720703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4296010136604309},{"word":"message","start":175.63,"end":176.13,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.4913948178291321},{"word":"incorrectly","start":176.27,"end":176.77,"confidence":0.99902344,"punctuated_word":"incorrectly","sentiment":"negative","sentiment_score":-0.5463021397590637},{"word":"in","start":177.15001,"end":177.39001,"confidence":0.8598633,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5623521208763123},{"word":"mistake","start":177.39001,"end":177.89001,"confidence":0.96850586,"punctuated_word":"mistake.","sentiment":"negative","sentiment_score":-0.4235859513282776},{"word":"yeah","start":181.79001,"end":182.29001,"confidence":0.94018555,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02457047998905182},{"word":"because","start":183.395,"end":183.895,"confidence":0.94140625,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.017063848674297333},{"word":"upon","start":184.515,"end":184.91501,"confidence":0.9716797,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.003033876419067383},{"word":"checking","start":184.91501,"end":185.41501,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":0.011587157845497131},{"word":"your","start":186.195,"end":186.43501,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04481960088014603},{"word":"activation","start":186.43501,"end":186.93501,"confidence":0.9819336,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.1796211302280426},{"word":"right","start":187.71501,"end":188.035,"confidence":0.9873047,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.1214269921183586},{"word":"now","start":188.035,"end":188.43501,"confidence":0.97802734,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.10163538157939912},{"word":"it's","start":188.43501,"end":188.675,"confidence":0.99121094,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10312788933515547},{"word":"the","start":188.835,"end":188.99501,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10520434379577635},{"word":"status","start":188.99501,"end":189.475,"confidence":0.54833984,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.1836586743593216},{"word":"of","start":189.475,"end":189.63501,"confidence":0.98828125,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12664565443992615},{"word":"it","start":189.63501,"end":189.875,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1360648274421692},{"word":"is","start":189.875,"end":190.035,"confidence":0.51708984,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11156273633241652},{"word":"still","start":190.035,"end":190.535,"confidence":0.9863281,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.1311517357826233},{"word":"is","start":190.675,"end":190.835,"confidence":0.9116211,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12259303778409958},{"word":"still","start":190.835,"end":191.155,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.10306072235107422},{"word":"running","start":191.155,"end":191.655,"confidence":0.7685547,"punctuated_word":"running,","sentiment":"neutral","sentiment_score":0.09262794256210329},{"word":"so","start":192.515,"end":193.015,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03334309905767441},{"word":"it's","start":193.155,"end":193.395,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08272379636764526},{"word":"still","start":193.395,"end":193.63501,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.11013184487819672},{"word":"in","start":193.63501,"end":193.79501,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1234501302242279},{"word":"progress","start":193.79501,"end":194.29501,"confidence":0.99609375,"punctuated_word":"progress.","sentiment":"neutral","sentiment_score":0.0987475961446762},{"word":"i","start":196.27501,"end":196.515,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01870778203010559},{"word":"suggest","start":196.515,"end":197.015,"confidence":0.99609375,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":-0.020883217453956604},{"word":"we","start":198.21,"end":198.45,"confidence":0.9370117,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03975647687911987},{"word":"still","start":198.45,"end":198.69,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.005934074521064758},{"word":"wait","start":198.69,"end":198.93001,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.03385050594806671},{"word":"for","start":198.93001,"end":199.41,"confidence":0.84765625,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.017718613147735596},{"word":"like","start":199.41,"end":199.91,"confidence":0.95874023,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.009955927729606628},{"word":"within","start":200.13,"end":200.61,"confidence":0.9770508,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.01764819025993347},{"word":"twenty","start":200.61,"end":201.01,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.0136689692735672},{"word":"four","start":201.01,"end":201.17,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.013648241758346558},{"word":"hours","start":201.17,"end":201.67,"confidence":1.0,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":0.030293941497802734},{"word":"because","start":202.21,"end":202.69,"confidence":0.56689453,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.07165390998125076},{"word":"that's","start":202.69,"end":203.09,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.07207958400249481},{"word":"the","start":203.09,"end":203.59,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06138718128204346},{"word":"our","start":205.09,"end":205.59,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07723549753427505},{"word":"timeline","start":205.65,"end":206.15,"confidence":0.61816406,"punctuated_word":"timeline","sentiment":"neutral","sentiment_score":0.1376858949661255},{"word":"for","start":206.29001,"end":206.53,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12370706349611282},{"word":"the","start":206.53,"end":206.77,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11951868236064912},{"word":"activation","start":206.77,"end":207.27,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.13769292831420898},{"word":"within","start":208.05,"end":208.45,"confidence":0.7973633,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.0525658056139946},{"word":"twenty","start":208.45,"end":208.85,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.058749422430992126},{"word":"four","start":208.85,"end":209.01,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.03217656910419464},{"word":"hours","start":209.01,"end":209.51,"confidence":0.9472656,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":0.0492989718914032},{"word":"then","start":211.475,"end":211.63501,"confidence":0.8461914,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.031436726450920105},{"word":"mhmm","start":211.79501,"end":212.29501,"confidence":0.93969727,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":-0.044745806604623795},{"word":"apologies","start":217.15501,"end":217.65501,"confidence":0.9682617,"punctuated_word":"Apologies","sentiment":"neutral","sentiment_score":-0.23071491718292236},{"word":"for","start":217.79501,"end":218.035,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.26393064856529236},{"word":"the","start":218.035,"end":218.195,"confidence":0.9667969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2679597735404968},{"word":"confusion","start":218.195,"end":218.695,"confidence":0.9941406,"punctuated_word":"confusion.","sentiment":"neutral","sentiment_score":-0.2494933307170868},{"word":"mhmm","start":225.55501,"end":225.87,"confidence":0.8886719,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11302371323108672},{"word":"yeah","start":228.83,"end":229.33,"confidence":0.95458984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011953392997384071},{"word":"for","start":229.62999,"end":229.87,"confidence":0.8569336,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.01730993017554283},{"word":"the","start":229.87,"end":230.11,"confidence":0.9770508,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03879814967513085},{"word":"router","start":230.11,"end":230.61,"confidence":0.984375,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.03512082248926163},{"word":"i","start":233.23,"end":233.39,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04955994337797165},{"word":"think","start":233.39,"end":233.70999,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.07124832272529602},{"word":"the","start":233.70999,"end":233.95,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09104576706886292},{"word":"network","start":233.95,"end":234.45,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.06477679312229156},{"word":"team","start":234.51,"end":235.01,"confidence":0.99902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.07153704017400742},{"word":"will","start":236.11,"end":236.34999,"confidence":0.99121094,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08164114505052567},{"word":"be","start":236.34999,"end":236.59,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0958203822374344},{"word":"providing","start":236.59,"end":237.09,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.09705418348312378},{"word":"you","start":237.15,"end":237.31,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1271056830883026},{"word":"the","start":237.31,"end":237.54999,"confidence":0.88427734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10850325226783752},{"word":"router","start":237.54999,"end":238.04999,"confidence":0.7619629,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.08052422106266022},{"word":"but","start":238.91501,"end":239.235,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05794880911707878},{"word":"we're","start":239.235,"end":239.55501,"confidence":0.6743164,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.10669451951980592},{"word":"still","start":239.55501,"end":239.875,"confidence":0.984375,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.07021699845790863},{"word":"confirming","start":239.875,"end":240.375,"confidence":1.0,"punctuated_word":"confirming","sentiment":"neutral","sentiment_score":0.08171752095222473},{"word":"it","start":240.435,"end":240.675,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11537431180477142},{"word":"since","start":240.675,"end":241.175,"confidence":0.8339844,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.10614068061113358},{"word":"you","start":241.475,"end":241.71501,"confidence":0.78466797,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10218649357557295},{"word":"choose","start":241.71501,"end":242.115,"confidence":0.94189453,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.07219980657100677},{"word":"no","start":242.115,"end":242.595,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.005387648940086365},{"word":"contract","start":242.595,"end":243.095,"confidence":0.69885254,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.020103096961975098},{"word":"that","start":245.55501,"end":245.795,"confidence":0.97802734,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.008731372654438019},{"word":"might","start":245.795,"end":246.195,"confidence":0.9951172,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.04438166320323944},{"word":"be","start":246.195,"end":246.515,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.028870508074760437},{"word":"the","start":246.515,"end":246.675,"confidence":0.75683594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06477832794189453},{"word":"router","start":246.675,"end":247.155,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0786328837275505},{"word":"is","start":247.155,"end":247.395,"confidence":0.6772461,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07923126220703125},{"word":"not","start":247.395,"end":247.55501,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.07417222857475281},{"word":"included","start":247.55501,"end":248.05501,"confidence":1.0,"punctuated_word":"included","sentiment":"neutral","sentiment_score":-0.0018039196729660032},{"word":"to","start":248.195,"end":248.435,"confidence":0.9902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01062050461769104},{"word":"that","start":248.435,"end":248.935,"confidence":0.98535156,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.02692581526935101},{"word":"but","start":249.155,"end":249.655,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.016718290746212006},{"word":"if","start":250.195,"end":250.595,"confidence":0.9453125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.020841192454099655},{"word":"ever","start":250.595,"end":250.91501,"confidence":0.40039062,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.02573101967573166},{"word":"we'll","start":250.91501,"end":251.235,"confidence":0.9172363,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.027462292462587357},{"word":"check","start":251.235,"end":251.55501,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03531133383512497},{"word":"your","start":251.55501,"end":251.875,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.020128220319747925},{"word":"router","start":251.875,"end":252.27501,"confidence":0.751709,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.01903645321726799},{"word":"if","start":252.27501,"end":252.515,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04045236110687256},{"word":"it's","start":252.515,"end":252.755,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04519179090857506},{"word":"working","start":252.755,"end":253.255,"confidence":0.8720703,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":0.04192114993929863},{"word":"once","start":253.8,"end":254.3,"confidence":1.0,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.026575513184070587},{"word":"the","start":255.95999,"end":256.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.053208127617836},{"word":"service","start":256.2,"end":256.6,"confidence":0.9707031,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04946499317884445},{"word":"is","start":256.6,"end":256.76,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05388213694095611},{"word":"activated","start":256.76,"end":257.26,"confidence":1.0,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.07413080334663391},{"word":"at","start":257.4,"end":257.56,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0395696759223938},{"word":"the","start":257.56,"end":257.72,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048040829598903656},{"word":"address","start":257.72,"end":258.22,"confidence":0.99316406,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.05594545602798462},{"word":"we'll","start":258.36,"end":258.68,"confidence":0.9970703,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.04768303036689758},{"word":"check","start":258.68,"end":258.84,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03606944531202316},{"word":"your","start":258.84,"end":259.08,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028378181159496307},{"word":"router","start":259.08,"end":259.56,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.01713726669549942},{"word":"if","start":259.56,"end":259.72,"confidence":0.9770508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.028959501534700394},{"word":"it's","start":259.72,"end":259.96,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.034400902688503265},{"word":"compatible","start":259.96,"end":260.46,"confidence":0.96240234,"punctuated_word":"compatible.","sentiment":"neutral","sentiment_score":0.035374965518713},{"word":"then","start":261.4,"end":261.9,"confidence":0.99121094,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.014629088342189789},{"word":"if","start":262.12,"end":262.36,"confidence":0.9482422,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0616033636033535},{"word":"it's","start":262.36,"end":262.68,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05208595842123032},{"word":"not","start":262.68,"end":263.18,"confidence":0.98999023,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":-0.09110859036445618},{"word":"then","start":263.24,"end":263.74,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.09826686978340148},{"word":"we","start":264.04,"end":264.2,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06074383109807968},{"word":"can","start":264.2,"end":264.36,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11220365762710573},{"word":"then","start":264.36,"end":264.68,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1379699409008026},{"word":"request","start":264.68,"end":265.08,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.14742594957351685},{"word":"a","start":265.08,"end":265.24,"confidence":0.41186523,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14506548643112183},{"word":"router","start":265.24,"end":265.63998,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.07777808606624603},{"word":"to","start":265.63998,"end":265.88,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08049579709768295},{"word":"the","start":265.88,"end":266.04,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06674975156784058},{"word":"network","start":266.04,"end":266.535,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.05587667226791382},{"word":"team","start":276.615,"end":277.115,"confidence":0.99609375,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.119642436504364},{"word":"yeah","start":282.55002,"end":282.71002,"confidence":0.7631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012351647019386292},{"word":"but","start":282.71002,"end":283.11002,"confidence":0.86816406,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.02702464908361435},{"word":"actually","start":283.11002,"end":283.61002,"confidence":0.99853516,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.07037679851055145},{"word":"it's","start":284.39,"end":284.55002,"confidence":0.81591797,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08673478662967682},{"word":"now","start":284.55002,"end":284.87003,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.08230247348546982},{"word":"in","start":284.87003,"end":285.19,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12108776718378068},{"word":"progress","start":285.19,"end":285.69,"confidence":0.99853516,"punctuated_word":"progress.","sentiment":"neutral","sentiment_score":0.1355944573879242},{"word":"the","start":286.63,"end":286.87003,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.15982985496520996},{"word":"network","start":286.87003,"end":287.27002,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.18717165291309357},{"word":"team","start":287.27002,"end":287.51,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.10850541293621065},{"word":"will","start":287.51,"end":287.75,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11499647051095964},{"word":"advise","start":287.75,"end":288.23,"confidence":0.98291016,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":0.09896357357501984},{"word":"us","start":288.23,"end":288.39,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.09083797037601472},{"word":"if","start":288.39,"end":288.55002,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05466580018401146},{"word":"there's","start":288.55002,"end":288.87003,"confidence":0.953125,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.03142934292554855},{"word":"a","start":288.87003,"end":289.11002,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08344194293022156},{"word":"problem","start":289.11002,"end":289.59003,"confidence":0.8293457,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.006926007568836212},{"word":"but","start":289.59003,"end":289.99002,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.1116015687584877},{"word":"as","start":289.99002,"end":290.15002,"confidence":0.90283203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.15125033259391785},{"word":"of","start":290.15002,"end":290.39,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1808564066886902},{"word":"the","start":290.39,"end":290.55002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1536565124988556},{"word":"moment","start":290.55002,"end":290.95,"confidence":0.9951172,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.1811692714691162},{"word":"there's","start":290.95,"end":291.27002,"confidence":0.953125,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.24195288121700287},{"word":"no","start":291.27002,"end":291.59003,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.18331974744796753},{"word":"problem","start":291.59003,"end":291.99002,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.27141693234443665},{"word":"with","start":291.99002,"end":292.49002,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2850422263145447},{"word":"activating","start":293.51,"end":294.01,"confidence":0.6513672,"punctuated_word":"activating","sentiment":"neutral","sentiment_score":0.3125894069671631},{"word":"the","start":294.07,"end":294.23,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.33925893902778625},{"word":"connection","start":294.23,"end":294.73,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.22263705730438232},{"word":"at","start":294.87003,"end":294.95,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.24926219880580905},{"word":"your","start":294.95,"end":295.27002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24321793019771576},{"word":"address","start":295.27002,"end":295.77002,"confidence":0.85302734,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.22230565547943115},{"word":"so","start":296.525,"end":296.925,"confidence":1.0,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3900933265686035},{"word":"this","start":296.925,"end":297.16498,"confidence":0.97314453,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.5616008043289185},{"word":"should","start":297.16498,"end":297.66498,"confidence":1.0,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.5546062588691711},{"word":"be","start":298.04498,"end":298.205,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.45838791131973267},{"word":"fine","start":298.205,"end":298.705,"confidence":0.83203125,"punctuated_word":"fine","sentiment":"positive","sentiment_score":0.482251912355423},{"word":"and","start":299.72498,"end":300.04498,"confidence":0.9980469,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4815083742141723},{"word":"successful","start":300.04498,"end":300.54498,"confidence":0.939209,"punctuated_word":"successful.","sentiment":"positive","sentiment_score":0.45231255888938904},{"word":"but","start":302.525,"end":303.00497,"confidence":0.96240234,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2886193096637726},{"word":"yeah","start":303.32498,"end":303.82498,"confidence":0.9069824,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.13344790041446686},{"word":"or","start":309.80002,"end":310.30002,"confidence":0.98828125,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.03723812103271485},{"word":"is","start":311.16,"end":311.40002,"confidence":0.7675781,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07022155821323395},{"word":"it","start":311.40002,"end":311.64,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.029089830815792084},{"word":"okay","start":311.64,"end":311.96002,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.048903048038482666},{"word":"if","start":311.96002,"end":312.12003,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03700815886259079},{"word":"we","start":312.12003,"end":312.62003,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.00990268588066101},{"word":"i","start":313.0,"end":313.24002,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03189592808485031},{"word":"suggest","start":313.24002,"end":313.74002,"confidence":0.9941406,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":-0.03920940309762955},{"word":"for","start":314.2,"end":314.36002,"confidence":0.93408203,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0708559900522232},{"word":"you","start":314.36002,"end":314.6,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1007661670446396},{"word":"to","start":314.6,"end":314.76,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1243104562163353},{"word":"wait","start":314.76,"end":315.26,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.09991785883903503},{"word":"until","start":315.88,"end":316.38,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.12925806641578674},{"word":"tomorrow","start":316.44,"end":316.94,"confidence":0.9057617,"punctuated_word":"tomorrow?","sentiment":"neutral","sentiment_score":-0.04361794143915176},{"word":"because","start":317.80002,"end":318.2,"confidence":0.96972656,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.14368721842765808},{"word":"you","start":318.2,"end":318.36002,"confidence":0.7709961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2297316342592239},{"word":"since","start":318.52002,"end":318.76,"confidence":0.9980469,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.18165834248065948},{"word":"you","start":318.76,"end":318.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.25920194387435913},{"word":"already","start":318.92,"end":319.32,"confidence":0.97265625,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.26205942034721375},{"word":"paid","start":319.32,"end":319.64,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.189897820353508},{"word":"for","start":319.64,"end":319.80002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.15856702625751495},{"word":"the","start":319.80002,"end":320.04,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19898159801959991},{"word":"service","start":320.04,"end":320.52002,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1802936494350433},{"word":"and","start":320.52002,"end":320.84,"confidence":0.6464844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08212735503911972},{"word":"we","start":320.84,"end":321.0,"confidence":0.9951172,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.5837093591690063},{"word":"don't","start":321.0,"end":321.24002,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5916562676429749},{"word":"want","start":321.24002,"end":321.48,"confidence":0.9980469,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.6330354809761047},{"word":"you","start":321.48,"end":321.72,"confidence":0.9589844,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.7012690901756287},{"word":"to","start":321.72,"end":322.22,"confidence":0.9892578,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7273762822151184},{"word":"waste","start":322.44,"end":322.84,"confidence":0.782959,"punctuated_word":"waste.","sentiment":"negative","sentiment_score":-0.6357244253158569},{"word":"yeah","start":322.84,"end":323.34,"confidence":0.97680664,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.45388588309288025},{"word":"we","start":324.63498,"end":324.875,"confidence":0.98291016,"punctuated_word":"We","sentiment":"negative","sentiment_score":-0.5670914053916931},{"word":"don't","start":324.875,"end":325.035,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5696812272071838},{"word":"want","start":325.035,"end":325.275,"confidence":0.9970703,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.6291168928146362},{"word":"it","start":325.275,"end":325.595,"confidence":0.9741211,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6347609758377075},{"word":"to","start":325.595,"end":325.755,"confidence":0.9941406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6707473397254944},{"word":"go","start":325.755,"end":325.995,"confidence":1.0,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.6800801157951355},{"word":"to","start":325.995,"end":326.235,"confidence":0.47851562,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6843735575675964},{"word":"waste","start":326.235,"end":326.735,"confidence":0.9921875,"punctuated_word":"waste.","sentiment":"negative","sentiment_score":-0.5598655343055725},{"word":"yeah","start":334.07498,"end":334.57498,"confidence":0.9526367,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.033402010798454285},{"word":"we'll","start":334.875,"end":335.375,"confidence":0.7529297,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":-0.0042853704653680325},{"word":"we'll","start":336.475,"end":336.975,"confidence":0.9277344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.05929597467184067},{"word":"be","start":337.035,"end":337.195,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05167181044816971},{"word":"with","start":337.195,"end":337.435,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03082134574651718},{"word":"you","start":337.435,"end":337.675,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04160507768392563},{"word":"until","start":337.675,"end":338.155,"confidence":1.0,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.036719970405101776},{"word":"the","start":338.155,"end":338.395,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013980582356452942},{"word":"activation","start":338.395,"end":338.895,"confidence":0.9538574,"punctuated_word":"activation.","sentiment":"neutral","sentiment_score":0.03719460219144821},{"word":"so","start":340.22,"end":340.38,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04924526438117027},{"word":"if","start":340.38,"end":340.78,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04206040874123573},{"word":"ever","start":340.78,"end":341.1,"confidence":0.9980469,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.04468271881341934},{"word":"there's","start":341.1,"end":341.41998,"confidence":0.97387695,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.03265020251274109},{"word":"an","start":341.41998,"end":341.58,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.006797820329666138},{"word":"issue","start":341.58,"end":342.08,"confidence":0.9951172,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.00015683472156524658},{"word":"we'll","start":342.38,"end":342.69998,"confidence":0.88061523,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.08710926026105881},{"word":"help","start":342.69998,"end":342.94,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06031399220228195},{"word":"you","start":342.94,"end":343.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03361942619085312},{"word":"with","start":343.1,"end":343.34,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08203276246786118},{"word":"that","start":343.34,"end":343.74,"confidence":0.9812012,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03161463886499405},{"word":"if","start":343.74,"end":344.06,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.1433420032262802},{"word":"possible","start":344.06,"end":344.54,"confidence":0.9970703,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":0.11963967978954317},{"word":"we'll","start":344.54,"end":344.78,"confidence":0.99902344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.14613796770572662},{"word":"also","start":344.78,"end":345.1,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0886995792388916},{"word":"send","start":345.1,"end":345.58,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07100315392017365},{"word":"a","start":345.58,"end":345.97998,"confidence":0.8642578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07478730380535126},{"word":"technician","start":345.97998,"end":346.47998,"confidence":1.0,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":0.0983525812625885},{"word":"on","start":347.25998,"end":347.41998,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08034427464008331},{"word":"your","start":347.41998,"end":347.74,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04550285264849663},{"word":"address","start":347.74,"end":348.24,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.06261330842971802},{"word":"just","start":349.41998,"end":349.91998,"confidence":0.85839844,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10460153967142104},{"word":"for","start":350.06,"end":350.22,"confidence":0.9550781,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06846573948860168},{"word":"you","start":350.22,"end":350.38,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06431359052658081},{"word":"to","start":350.38,"end":350.88,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07968878746032715},{"word":"be","start":351.1,"end":351.25998,"confidence":0.9902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.04730826988816261},{"word":"able","start":351.25998,"end":351.5,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.05909513682126999},{"word":"to","start":351.5,"end":351.66,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.047939423471689224},{"word":"connect","start":351.66,"end":351.97998,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.010986808687448502},{"word":"with","start":351.97998,"end":352.22,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.052523400634527206},{"word":"the","start":352.22,"end":352.38,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02906619757413864},{"word":"service","start":352.38,"end":352.88,"confidence":0.9970703,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.03252674266695976},{"word":"yeah","start":358.825,"end":359.305,"confidence":0.71069336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06947246938943863},{"word":"but","start":359.305,"end":359.625,"confidence":0.5029297,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05347925052046776},{"word":"i'll","start":359.625,"end":360.125,"confidence":0.8466797,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08608101308345795},{"word":"i'll","start":360.185,"end":360.26498,"confidence":0.8852539,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10629798471927644},{"word":"update","start":360.26498,"end":360.585,"confidence":0.7890625,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.08214055001735687},{"word":"you","start":360.585,"end":360.745,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10721706598997116},{"word":"then","start":360.745,"end":360.985,"confidence":0.99121094,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1166657656431198},{"word":"if","start":360.985,"end":361.145,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09450489282608032},{"word":"there's","start":361.145,"end":361.385,"confidence":0.99853516,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.0789269506931305},{"word":"a","start":361.385,"end":361.54498,"confidence":0.6845703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04950147122144699},{"word":"changes","start":361.54498,"end":362.025,"confidence":0.9453125,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":0.04242691025137901},{"word":"with","start":362.025,"end":362.185,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05343339219689369},{"word":"the","start":362.185,"end":362.345,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05509142205119133},{"word":"schedule","start":362.345,"end":362.825,"confidence":1.0,"punctuated_word":"schedule","sentiment":"neutral","sentiment_score":0.07255175709724426},{"word":"and","start":362.825,"end":363.065,"confidence":0.6977539,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0376335009932518},{"word":"if","start":363.065,"end":363.305,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.035403382033109665},{"word":"the","start":363.305,"end":363.805,"confidence":0.7792969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03556322678923607},{"word":"so","start":370.92,"end":371.32,"confidence":0.625,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.017011789605021477},{"word":"for","start":371.32,"end":371.64,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.027386320754885674},{"word":"the","start":371.64,"end":371.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.051597632467746735},{"word":"gigafy","start":371.88,"end":372.38,"confidence":0.9827881,"punctuated_word":"Gigafy,","sentiment":"neutral","sentiment_score":0.052610889077186584},{"word":"the","start":373.64,"end":373.88,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03935927152633667},{"word":"network","start":373.88,"end":374.38,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.04832535982131958},{"word":"is","start":375.40002,"end":375.64,"confidence":0.96435547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03548801690340042},{"word":"the","start":375.64,"end":375.80002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03607018664479256},{"word":"one","start":375.80002,"end":375.96002,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0369090773165226},{"word":"who","start":375.96002,"end":376.2,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.046113479882478714},{"word":"will","start":376.2,"end":376.36002,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.03694683313369751},{"word":"be","start":376.36002,"end":376.6,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.035379670560359955},{"word":"providing","start":376.6,"end":377.08002,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.02357259951531887},{"word":"you","start":377.08002,"end":377.24002,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02360227331519127},{"word":"the","start":377.24002,"end":377.40002,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014355316758155824},{"word":"router","start":377.40002,"end":377.90002,"confidence":0.9838867,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.014107462018728256},{"word":"so","start":380.08502,"end":380.405,"confidence":0.9790039,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.013058612123131752},{"word":"right","start":380.405,"end":380.725,"confidence":0.9589844,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.043792515993118286},{"word":"now","start":380.725,"end":381.225,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.004098508507013321},{"word":"yes","start":385.045,"end":385.525,"confidence":0.87158203,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.00021989457309246063},{"word":"so","start":385.525,"end":385.765,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.038059938699007034},{"word":"right","start":385.765,"end":386.08502,"confidence":0.9838867,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.034015484154224396},{"word":"now","start":386.08502,"end":386.58502,"confidence":0.81396484,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.043714739382267},{"word":"we","start":386.805,"end":386.965,"confidence":0.8828125,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.053139153867959976},{"word":"don't","start":386.965,"end":387.285,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07902306318283081},{"word":"have","start":387.285,"end":387.525,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07183104753494263},{"word":"idea","start":387.525,"end":387.92502,"confidence":0.9892578,"punctuated_word":"idea","sentiment":"neutral","sentiment_score":-0.061866093426942825},{"word":"yet","start":387.92502,"end":388.245,"confidence":1.0,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.0986013412475586},{"word":"for","start":388.245,"end":388.48502,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06976600736379623},{"word":"the","start":388.48502,"end":388.725,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07296803593635559},{"word":"price","start":388.725,"end":389.045,"confidence":1.0,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.036919258534908295},{"word":"of","start":389.045,"end":389.20502,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.038919512182474136},{"word":"the","start":389.20502,"end":389.445,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026283428072929382},{"word":"router","start":389.445,"end":389.945,"confidence":0.90185547,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.0320877842605114},{"word":"but","start":390.97998,"end":391.3,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.00026128441095352173},{"word":"if","start":391.3,"end":391.62,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07418182492256165},{"word":"the","start":391.62,"end":391.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1395793259143829},{"word":"activation","start":391.86,"end":392.36,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.15185633301734924},{"word":"is","start":392.5,"end":392.58,"confidence":0.9316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11342959851026536},{"word":"successful","start":392.58,"end":393.08,"confidence":0.99609375,"punctuated_word":"successful,","sentiment":"neutral","sentiment_score":0.1487366110086441},{"word":"we'll","start":393.69998,"end":394.02,"confidence":0.9902344,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.0867195650935173},{"word":"then","start":394.02,"end":394.25998,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.12136980146169662},{"word":"update","start":394.25998,"end":394.58,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.07790006697177887},{"word":"you","start":394.58,"end":394.82,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0722237229347229},{"word":"regarding","start":394.82,"end":395.3,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.09457971155643465},{"word":"the","start":395.3,"end":395.46,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.053121455013751984},{"word":"router","start":395.46,"end":395.96,"confidence":0.88623047,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.02532576397061348},{"word":"and","start":398.18,"end":398.34,"confidence":0.93115234,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03646567463874817},{"word":"how","start":398.34,"end":398.58,"confidence":0.99902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04049884155392647},{"word":"is","start":398.58,"end":398.74,"confidence":0.5180664,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05130191147327423},{"word":"the","start":398.74,"end":398.9,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05076318234205246},{"word":"process","start":398.9,"end":399.4,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.05006411671638489},{"word":"with","start":399.46,"end":399.62,"confidence":0.98828125,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04166317731142044},{"word":"that","start":399.62,"end":400.12,"confidence":0.95532227,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.02239814400672913},{"word":"yeah","start":400.97998,"end":401.47998,"confidence":0.7504883,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05754038691520691},{"word":"and","start":401.62,"end":402.12,"confidence":0.9921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06423425674438477},{"word":"i'll","start":402.355,"end":402.67502,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0886407345533371},{"word":"update","start":402.67502,"end":403.155,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.11892501264810562},{"word":"you","start":403.155,"end":403.655,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1028796285390854},{"word":"if","start":403.795,"end":404.035,"confidence":0.74658203,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.107286274433136},{"word":"ever","start":404.035,"end":404.355,"confidence":0.9980469,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.11962243914604188},{"word":"there's","start":404.355,"end":404.755,"confidence":0.9699707,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.10617425292730331},{"word":"an","start":404.755,"end":404.83502,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.09189245849847794},{"word":"update","start":404.83502,"end":405.23502,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.08914697915315628},{"word":"within","start":405.23502,"end":405.475,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.06210068240761757},{"word":"this","start":405.475,"end":405.795,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08668914437294006},{"word":"day","start":405.795,"end":406.195,"confidence":0.9970703,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.08866381645202637},{"word":"about","start":406.195,"end":406.515,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.10877417773008348},{"word":"the","start":406.515,"end":406.67502,"confidence":0.90283203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08136702328920364},{"word":"activation","start":406.67502,"end":407.17502,"confidence":0.9980469,"punctuated_word":"activation.","sentiment":"neutral","sentiment_score":0.09024085104465485},{"word":"just","start":408.275,"end":408.775,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.006038695573806763},{"word":"more","start":411.875,"end":412.355,"confidence":0.95947266,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.04395049810409546},{"word":"patience","start":412.355,"end":412.855,"confidence":0.8786621,"punctuated_word":"patience,","sentiment":"neutral","sentiment_score":-0.016475122421979904},{"word":"please","start":412.915,"end":413.23502,"confidence":0.9890137,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":-0.04541344940662384},{"word":"with","start":413.23502,"end":413.475,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06351248919963837},{"word":"the","start":413.475,"end":413.635,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06474745273590088},{"word":"activation","start":413.635,"end":414.11502,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.036041226238012314},{"word":"because","start":414.11502,"end":414.435,"confidence":0.75927734,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.07936421036720276},{"word":"yeah","start":414.435,"end":414.67502,"confidence":0.9970703,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.08934533596038818},{"word":"it","start":414.67502,"end":414.83502,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09599781036376952},{"word":"takes","start":414.83502,"end":415.26,"confidence":1.0,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":-0.049565836787223816},{"word":"twenty","start":415.74002,"end":416.06,"confidence":0.9970703,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.05078714340925217},{"word":"four","start":416.06,"end":416.30002,"confidence":0.9980469,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.06542263925075531},{"word":"hours","start":416.30002,"end":416.7,"confidence":0.99902344,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.041209448128938675},{"word":"for","start":416.7,"end":416.86002,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07249096035957336},{"word":"it","start":416.86002,"end":417.36002,"confidence":0.9836426,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.04612402245402336},{"word":"okay","start":429.275,"end":429.775,"confidence":0.75219727,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12822550535202026},{"word":"yeah","start":433.995,"end":434.495,"confidence":0.9572754,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10677675902843475},{"word":"but","start":434.79498,"end":435.29498,"confidence":0.99316406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.17507749795913696},{"word":"it's","start":435.995,"end":436.235,"confidence":0.9128418,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.23754656314849856},{"word":"too","start":436.235,"end":436.47498,"confidence":0.9980469,"punctuated_word":"too","sentiment":"negative","sentiment_score":-0.35026490688323975},{"word":"early","start":436.47498,"end":436.875,"confidence":1.0,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.26274365186691284},{"word":"for","start":436.875,"end":437.03497,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.3128516972064972},{"word":"us","start":437.03497,"end":437.115,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.22483742237091064},{"word":"to","start":437.115,"end":437.615,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2501014173030853},{"word":"conclude","start":437.675,"end":438.175,"confidence":0.97998047,"punctuated_word":"conclude","sentiment":"neutral","sentiment_score":-0.18098625540733335},{"word":"because","start":438.31497,"end":438.81497,"confidence":0.9038086,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.30592775344848633},{"word":"the","start":440.31497,"end":440.47498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28787195682525635},{"word":"the","start":440.47498,"end":440.63498,"confidence":0.9428711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21829438209533691},{"word":"activation","start":440.63498,"end":441.13498,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":-0.06799139082431793},{"word":"is","start":441.19498,"end":441.35498,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.19767816364765167},{"word":"still","start":441.35498,"end":441.59497,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1691440790891647},{"word":"in","start":441.59497,"end":441.835,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.198614701628685},{"word":"process","start":441.835,"end":442.335,"confidence":0.95703125,"punctuated_word":"process.","sentiment":"neutral","sentiment_score":-0.13613325357437134},{"word":"so","start":443.12,"end":443.62,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01014019176363945},{"word":"as","start":443.84,"end":444.08,"confidence":0.90625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.014471035450696943},{"word":"of","start":444.08,"end":444.24,"confidence":0.93847656,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.050131261348724365},{"word":"the","start":444.24,"end":444.4,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07764700055122375},{"word":"moment","start":444.4,"end":444.72,"confidence":0.97143555,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.08004234731197357},{"word":"there's","start":444.72,"end":445.03998,"confidence":0.99609375,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.14674898982048035},{"word":"no","start":445.03998,"end":445.28,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1581266075372696},{"word":"issue","start":445.28,"end":445.78,"confidence":0.8955078,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.15197628736495972},{"word":"okay","start":447.91998,"end":448.41998,"confidence":0.74853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11386903375387192},{"word":"thank","start":449.19998,"end":449.59998,"confidence":0.97265625,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8415533304214478},{"word":"you","start":449.59998,"end":450.09998,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6674820184707642},{"word":"bye","start":450.15997,"end":450.47998,"confidence":0.72021484,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.3032737374305725},{"word":"bye","start":450.47998,"end":450.56,"confidence":0.7441406,"punctuated_word":"bye","sentiment":"positive","sentiment_score":0.35106557607650757},{"word":"for","start":450.56,"end":450.72,"confidence":0.96972656,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4446321725845337},{"word":"now","start":450.72,"end":451.22,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.08383685350418091}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nYes. I'm good. Thanks for asking. How are you? Okay.\n\nMay I ask your full name, please, for me to check the account? Okay. May I know the reason for the cancellation? Yeah. Actually, upon checking your account, the activation is still in process with the network team.\n\nThe status the status is still running. Mhmm. Yes. For the cancellation of service, if ever you will be cancelling today, we cannot refund the your payment since we are You don't want to wait still? Because we're currently activating it still.\n\nIt's not yet finished. So we're not going to proceed with the installation? Continue anymore? Yeah. Because the reason is it's still they're still processing the activation.\n\nThat's why you still do not have the Internet connection. But once the activation is done, you can connect to it right away. Okay. But I think the message confused you. I think they send the message incorrectly in mistake.\n\nYeah. Because upon checking your activation right now, it's the status of it is still is still running, so it's still in progress. I suggest we still wait for, like, within twenty four hours because that's the our timeline for the activation within twenty four hours. Then mhmm. Apologies for the confusion.\n\nMhmm. Yeah. For the router, I think the network team will be providing you the router. But we're still confirming it since you choose no contract. That might be the router is not included to that.\n\nBut if ever we'll check your router, if it's working, Once the service is activated at the address, we'll check your router if it's compatible. Then if it's not, then we can then request a router to the network team. Yeah. But, actually, it's now in progress. The network team will advise us if there's a problem.\n\nBut as of the moment, there's no problem with activating the connection at your address. So this should be fine and successful. But yeah. Or is it okay if we I suggest for you to wait until tomorrow? Because you since you already paid for the service and we don't want you to waste.\n\nYeah. We don't want it to go to waste. Yeah. We'll we'll be with you until the activation. So if ever there's an issue, we'll help you with that.\n\nIf possible, we'll also send a technician on your address just for you to be able to connect with the service. Yeah. But I'll I'll update you then if there's a changes with the schedule and if the so for the Gigafy, the network is the one who will be providing you the router. So right now yes. So right now, we don't have idea yet for the price of the router.\n\nBut if the activation is successful, we'll then update you regarding the router. And how is the process with that? Yeah. And I'll update you if ever there's an update within this day about the activation. Just more patience, please, with the activation because, yeah, it takes twenty four hours for it.\n\nOkay. Yeah. But it's too early for us to conclude because the the activation is still in process. So as of the moment, there's no issue. Okay.\n\nThank you. Bye bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.10664980858564375},{"text":"Good morning.","start":2.32,"end":2.96,"sentiment":"neutral","sentiment_score":0.32921379804611206},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.278740542275565},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"neutral","sentiment_score":0.2707302396496137},{"text":"Mhmm.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.05323829501867294}],"sentiment":"neutral","sentiment_score":0.2584635843248928,"num_words":17,"start":1.68,"end":8.58},{"sentences":[{"text":"Yes.","start":10.0,"end":10.24,"sentiment":"neutral","sentiment_score":0.24121753871440887},{"text":"I'm good.","start":10.24,"end":10.719999,"sentiment":"positive","sentiment_score":0.4725751280784607},{"text":"Thanks for asking.","start":10.719999,"end":11.5199995,"sentiment":"positive","sentiment_score":0.6334306200345358},{"text":"How are you?","start":11.5199995,"end":12.42,"sentiment":"neutral","sentiment_score":0.3283689816792806},{"text":"Okay.","start":20.285,"end":20.785,"sentiment":"neutral","sentiment_score":-0.020372003316879272}],"sentiment":"positive","sentiment_score":0.40513945966959,"num_words":10,"start":10.0,"end":20.785},{"sentences":[{"text":"May I ask your full name, please, for me to check the account?","start":20.925,"end":24.865,"sentiment":"neutral","sentiment_score":-0.0070583922072098805},{"text":"Okay.","start":27.78,"end":28.28,"sentiment":"neutral","sentiment_score":-0.015532470308244228},{"text":"May I know the reason for the cancellation?","start":29.62,"end":31.640001,"sentiment":"neutral","sentiment_score":-0.04773044306784868},{"text":"Yeah.","start":68.325,"end":68.825,"sentiment":"neutral","sentiment_score":-0.08413050323724747},{"text":"Actually, upon checking your account, the activation is still in process with the network team.","start":69.205,"end":77.305,"sentiment":"neutral","sentiment_score":-0.11073651959498723}],"sentiment":"neutral","sentiment_score":-0.05879772133438995,"num_words":38,"start":20.925,"end":77.305},{"sentences":[{"text":"The status the status is still running.","start":79.445,"end":82.29,"sentiment":"neutral","sentiment_score":-0.10397853915180479},{"text":"Mhmm.","start":87.71,"end":88.21,"sentiment":"neutral","sentiment_score":-0.0787046030163765},{"text":"Yes.","start":93.549995,"end":94.049995,"sentiment":"neutral","sentiment_score":-0.028617745265364647},{"text":"For the cancellation of service, if ever you will be cancelling today, we cannot refund the your payment since we are You don't want to wait still?","start":96.155,"end":119.0,"sentiment":"neutral","sentiment_score":-0.1467034186202067},{"text":"Because we're currently activating it still.","start":119.06,"end":121.88,"sentiment":"neutral","sentiment_score":-0.0860143235574166}],"sentiment":"neutral","sentiment_score":-0.12648215158177273,"num_words":42,"start":79.445,"end":121.88},{"sentences":[{"text":"It's not yet finished.","start":123.534996,"end":124.915,"sentiment":"neutral","sentiment_score":-0.23119137436151505},{"text":"So we're not going to proceed with the installation?","start":132.815,"end":136.355,"sentiment":"neutral","sentiment_score":-0.14656968331999248},{"text":"Continue anymore?","start":138.22,"end":142.96,"sentiment":"neutral","sentiment_score":-0.06699238717556},{"text":"Yeah.","start":146.70001,"end":147.20001,"sentiment":"neutral","sentiment_score":-0.08802380412817001},{"text":"Because the reason is it's still they're still processing the activation.","start":147.26001,"end":152.64001,"sentiment":"neutral","sentiment_score":-0.10862244665622711}],"sentiment":"neutral","sentiment_score":-0.1355832644082882,"num_words":27,"start":123.534996,"end":152.64001},{"sentences":[{"text":"That's why you still do not have the Internet connection.","start":153.345,"end":155.925,"sentiment":"neutral","sentiment_score":-0.14794118255376815},{"text":"But once the activation is done, you can connect to it right away.","start":156.385,"end":163.045,"sentiment":"neutral","sentiment_score":-0.0723052775630584},{"text":"Okay.","start":170.03001,"end":170.35,"sentiment":"neutral","sentiment_score":-0.0796516090631485},{"text":"But I think the message confused you.","start":170.35,"end":174.05,"sentiment":"neutral","sentiment_score":-0.3053855172225407},{"text":"I think they send the message incorrectly in mistake.","start":174.35,"end":177.89001,"sentiment":"negative","sentiment_score":-0.4842086566819085}],"sentiment":"neutral","sentiment_score":-0.22486521434038878,"num_words":40,"start":153.345,"end":177.89001},{"sentences":[{"text":"Yeah.","start":181.79001,"end":182.29001,"sentiment":"neutral","sentiment_score":-0.02457047998905182},{"text":"Because upon checking your activation right now, it's the status of it is still is still running, so it's still in progress.","start":183.395,"end":194.29501,"sentiment":"neutral","sentiment_score":0.09587065096605908},{"text":"I suggest we still wait for, like, within twenty four hours because that's the our timeline for the activation within twenty four hours.","start":196.27501,"end":209.51,"sentiment":"neutral","sentiment_score":0.04547782566236413},{"text":"Then mhmm.","start":211.475,"end":212.29501,"sentiment":"neutral","sentiment_score":-0.03809126652777195},{"text":"Apologies for the confusion.","start":217.15501,"end":218.695,"sentiment":"neutral","sentiment_score":-0.2530246675014496}],"sentiment":"neutral","sentiment_score":0.03927485823917847,"num_words":52,"start":181.79001,"end":218.695},{"sentences":[{"text":"Mhmm.","start":225.55501,"end":225.87,"sentiment":"neutral","sentiment_score":-0.11302371323108672},{"text":"Yeah.","start":228.83,"end":229.33,"sentiment":"neutral","sentiment_score":0.011953392997384071},{"text":"For the router, I think the network team will be providing you the router.","start":229.62999,"end":238.04999,"sentiment":"neutral","sentiment_score":0.07357468828558922},{"text":"But we're still confirming it since you choose no contract.","start":238.91501,"end":243.095,"sentiment":"neutral","sentiment_score":0.07271945886313916},{"text":"That might be the router is not included to that.","start":245.55501,"end":248.935,"sentiment":"neutral","sentiment_score":-0.0418148485943675}],"sentiment":"neutral","sentiment_score":0.03438948384589619,"num_words":36,"start":225.55501,"end":248.935},{"sentences":[{"text":"But if ever we'll check your router, if it's working, Once the service is activated at the address, we'll check your router if it's compatible.","start":249.155,"end":260.46,"sentiment":"neutral","sentiment_score":0.035527134090662},{"text":"Then if it's not, then we can then request a router to the network team.","start":261.4,"end":277.115,"sentiment":"neutral","sentiment_score":-0.08810969864328702},{"text":"Yeah.","start":282.55002,"end":282.71002,"sentiment":"neutral","sentiment_score":0.012351647019386292},{"text":"But, actually, it's now in progress.","start":282.71002,"end":285.69,"sentiment":"neutral","sentiment_score":0.08718682204683621},{"text":"The network team will advise us if there's a problem.","start":286.63,"end":289.59003,"sentiment":"neutral","sentiment_score":0.06931734420359134}],"sentiment":"neutral","sentiment_score":0.013950506911465996,"num_words":57,"start":249.155,"end":289.59003},{"sentences":[{"text":"But as of the moment, there's no problem with activating the connection at your address.","start":289.59003,"end":295.77002,"sentiment":"neutral","sentiment_score":0.22330247114102045},{"text":"So this should be fine and successful.","start":296.525,"end":300.54498,"sentiment":"positive","sentiment_score":0.48296587807791574},{"text":"But yeah.","start":302.525,"end":303.82498,"sentiment":"neutral","sentiment_score":-0.21103360503911972},{"text":"Or is it okay if we I suggest for you to wait until tomorrow?","start":309.80002,"end":316.94,"sentiment":"neutral","sentiment_score":-0.06229965814522335},{"text":"Because you since you already paid for the service and we don't want you to waste.","start":317.80002,"end":322.84,"sentiment":"negative","sentiment_score":-0.3599360571242869}],"sentiment":"neutral","sentiment_score":-0.00598039119331925,"num_words":54,"start":289.59003,"end":322.84},{"sentences":[{"text":"Yeah.","start":322.84,"end":323.34,"sentiment":"negative","sentiment_score":-0.45388588309288025},{"text":"We don't want it to go to waste.","start":324.63498,"end":326.735,"sentiment":"negative","sentiment_score":-0.6244646310806274},{"text":"Yeah.","start":334.07498,"end":334.57498,"sentiment":"neutral","sentiment_score":-0.033402010798454285},{"text":"We'll we'll be with you until the activation.","start":334.875,"end":338.895,"sentiment":"neutral","sentiment_score":0.03337549912976101},{"text":"So if ever there's an issue, we'll help you with that.","start":340.22,"end":343.74,"sentiment":"neutral","sentiment_score":0.0414885472167622}],"sentiment":"neutral","sentiment_score":-0.1641250665556511,"num_words":29,"start":322.84,"end":343.74},{"sentences":[{"text":"If possible, we'll also send a technician on your address just for you to be able to connect with the service.","start":343.74,"end":352.88,"sentiment":"neutral","sentiment_score":0.07271134959799903},{"text":"Yeah.","start":358.825,"end":359.305,"sentiment":"neutral","sentiment_score":0.06947246938943863},{"text":"But I'll I'll update you then if there's a changes with the schedule and if the so for the Gigafy, the network is the one who will be providing you the router.","start":359.305,"end":377.90002,"sentiment":"neutral","sentiment_score":0.051429834857117385},{"text":"So right now yes.","start":380.08502,"end":385.525,"sentiment":"neutral","sentiment_score":0.013243128545582294},{"text":"So right now, we don't have idea yet for the price of the router.","start":385.525,"end":389.945,"sentiment":"neutral","sentiment_score":-0.05408534913190773}],"sentiment":"neutral","sentiment_score":0.0352492104543166,"num_words":72,"start":343.74,"end":389.945},{"sentences":[{"text":"But if the activation is successful, we'll then update you regarding the router.","start":390.97998,"end":395.96,"sentiment":"neutral","sentiment_score":0.08917577421435943},{"text":"And how is the process with that?","start":398.18,"end":400.12,"sentiment":"neutral","sentiment_score":0.04187929257750511},{"text":"Yeah.","start":400.97998,"end":401.47998,"sentiment":"neutral","sentiment_score":0.05754038691520691},{"text":"And I'll update you if ever there's an update within this day about the activation.","start":401.62,"end":407.17502,"sentiment":"neutral","sentiment_score":0.09377584879597028},{"text":"Just more patience, please, with the activation because, yeah, it takes twenty four hours for it.","start":408.275,"end":417.36002,"sentiment":"neutral","sentiment_score":-0.04889540607109666}],"sentiment":"neutral","sentiment_score":0.04104407181820044,"num_words":52,"start":390.97998,"end":417.36002},{"sentences":[{"text":"Okay.","start":429.275,"end":429.775,"sentiment":"neutral","sentiment_score":-0.12822550535202026},{"text":"Yeah.","start":433.995,"end":434.495,"sentiment":"neutral","sentiment_score":-0.10677675902843475},{"text":"But it's too early for us to conclude because the the activation is still in process.","start":434.79498,"end":442.335,"sentiment":"neutral","sentiment_score":-0.2235040683299303},{"text":"So as of the moment, there's no issue.","start":443.12,"end":445.78,"sentiment":"neutral","sentiment_score":0.0836254172027111},{"text":"Okay.","start":447.91998,"end":448.41998,"sentiment":"neutral","sentiment_score":0.11386903375387192}],"sentiment":"neutral","sentiment_score":-0.11215536986236219,"num_words":27,"start":429.275,"end":448.41998},{"sentences":[{"text":"Thank you.","start":449.19998,"end":450.09998,"sentiment":"positive","sentiment_score":0.754517674446106},{"text":"Bye bye for now.","start":450.15997,"end":451.22,"sentiment":"neutral","sentiment_score":0.2537836581468582}],"sentiment":"positive","sentiment_score":0.4206949969132741,"num_words":6,"start":449.19998,"end":451.22}]}}]},{"alternatives":[{"transcript":"How are you today? I'm Sudhir speaking. How are you today? I'm good. Actually, I need to cancel my, like, Internet connection. Can you please help me with this? Sudesh Shrestha. Because, like, I can't activate my Internet, but it's been, like, I keep trying. I cannot I'm not in, like, contract. No lock in contract. So, like, I cannot able to connect the Internet to my, like, phone or in the TV, anything. Yeah. I just connect yesterday. Like, I got the email stating, like, your Internet has been activated, but I'm not able to connect my Internet. So, like, I maybe something wrong with my Internet connection. But I tried since this morning. Yeah. I'm not able to connect to my phone. Yeah. Just cancel it, please. If I need again, I will contact you again, please. That's okay. That's okay. I already paid for a month and forty five dollar. On the '12, I think I paid in total. That's okay. That's alright. No. Just please cancel it. Yeah. Just please cancel it. If I need to connect again, I will contact you, please. Yeah. Just leave it, please. Yeah. I tried since this morning. Yeah. I'm not able to connect here. No. I already got the message regarding, like, your Internet is activated. Like, your connection is activated already this morning. I don't think so. I can't do it. Yeah. Like, can I have my own router? Maybe something problem in my router or what you reckon? I don't think so. I can it's the same thing happened to be to me before. I tried to connect other some Internet. The same thing happened to me that time also. So I don't think so I able to connect the MTO. I don't know what to do. Just cancel it, please. Just cancel it. I will have a look. I'll use my data for now. Yeah. I paid already. Yeah. I I'm I'm sure it's not working tomorrow. I tried before also. Yeah. I don't know. Okay then. Okay. I'll wait till tomorrow then, please. Okay? Like, if I need to buy router from you, how much it takes like? If you're a router, I need to install here. Yeah. That's that's I'm thinking. Yeah. I don't have any router from Gigafy. Yeah. Okay. I'll contact you tomorrow again then. Okay. Okay. I'll contact you tomorrow. So but I did I tried to connect with other Internet that, like, a few days ago. Same thing happened, like, today. So I don't think something happened in my own, like, Internet here in my building, something like that. Okay. No worries. Okay. I will contact you tomorrow morning then. Okay? And that's all good. Thank you so much. Thank you.","confidence":0.9941406,"words":[{"word":"how","start":6.56,"end":6.7999997,"confidence":0.9863281,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2925519645214081},{"word":"are","start":6.7999997,"end":6.96,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.26156461238861084},{"word":"you","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3165280520915985},{"word":"today","start":7.12,"end":7.44,"confidence":0.99902344,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.09700608253479004},{"word":"i'm","start":7.44,"end":7.68,"confidence":0.9897461,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06949178874492645},{"word":"sudhir","start":7.68,"end":8.18,"confidence":0.67057294,"punctuated_word":"Sudhir","sentiment":"neutral","sentiment_score":0.06364238262176514},{"word":"speaking","start":8.24,"end":8.639999,"confidence":0.99365234,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.06556889414787292},{"word":"how","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20032016932964325},{"word":"are","start":8.88,"end":8.96,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1741999089717865},{"word":"you","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18200092017650604},{"word":"today","start":9.2,"end":9.7,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.17218071222305298},{"word":"i'm","start":12.799999,"end":13.12,"confidence":0.9836426,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.18418258428573608},{"word":"good","start":13.12,"end":13.545,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.18576514720916748},{"word":"actually","start":13.705,"end":14.025,"confidence":0.99560547,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.13626310229301453},{"word":"i","start":14.025,"end":14.185,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2049105763435364},{"word":"need","start":14.185,"end":14.425,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.19940730929374695},{"word":"to","start":14.425,"end":14.585,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.248393714427948},{"word":"cancel","start":14.585,"end":14.985,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.1999385356903076},{"word":"my","start":14.985,"end":15.225,"confidence":0.9824219,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":-0.2110077440738678},{"word":"like","start":15.225,"end":15.545,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.15225817263126373},{"word":"internet","start":15.545,"end":16.025,"confidence":0.9506836,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.16339141130447388},{"word":"connection","start":16.025,"end":16.505001,"confidence":0.99902344,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.1539241373538971},{"word":"can","start":16.505001,"end":16.744999,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.080203115940094},{"word":"you","start":16.744999,"end":16.905,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04360874369740486},{"word":"please","start":16.905,"end":17.145,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.02467510849237442},{"word":"help","start":17.145,"end":17.305,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.032558318227529526},{"word":"me","start":17.305,"end":17.465,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.05594371259212494},{"word":"with","start":17.465,"end":17.705,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.021646853536367416},{"word":"this","start":17.705,"end":18.205,"confidence":0.99902344,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.04580385237932205},{"word":"sudesh","start":23.785,"end":24.285,"confidence":0.5767822,"punctuated_word":"Sudesh","sentiment":"neutral","sentiment_score":-0.005485682748258114},{"word":"shrestha","start":24.425,"end":24.925,"confidence":0.8404541,"punctuated_word":"Shrestha.","sentiment":"neutral","sentiment_score":-0.012115323916077614},{"word":"because","start":32.47,"end":32.95,"confidence":0.9199219,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":-0.21176600456237793},{"word":"like","start":32.95,"end":33.19,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2229633331298828},{"word":"i","start":33.19,"end":33.35,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3531778156757355},{"word":"can't","start":33.35,"end":33.67,"confidence":0.9975586,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.30473145842552185},{"word":"activate","start":33.67,"end":34.07,"confidence":0.9970703,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":-0.17775742709636688},{"word":"my","start":34.07,"end":34.309998,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.3268507122993469},{"word":"internet","start":34.309998,"end":34.79,"confidence":0.7854004,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.24986732006073},{"word":"but","start":34.79,"end":34.95,"confidence":0.91845703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2051518112421036},{"word":"it's","start":34.95,"end":35.19,"confidence":0.8474121,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.286171019077301},{"word":"been","start":35.19,"end":35.43,"confidence":0.74658203,"punctuated_word":"been,","sentiment":"negative","sentiment_score":-0.34184086322784424},{"word":"like","start":35.43,"end":35.93,"confidence":0.8383789,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.36755549907684326},{"word":"i","start":36.15,"end":36.39,"confidence":0.98535156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3749459981918335},{"word":"keep","start":36.39,"end":36.79,"confidence":0.94970703,"punctuated_word":"keep","sentiment":"negative","sentiment_score":-0.39131519198417664},{"word":"trying","start":36.79,"end":37.27,"confidence":0.9890137,"punctuated_word":"trying.","sentiment":"neutral","sentiment_score":-0.28361237049102783},{"word":"i","start":37.27,"end":37.43,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.41897422075271606},{"word":"cannot","start":37.43,"end":37.829998,"confidence":0.99609375,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.3792054951190949},{"word":"i'm","start":38.07,"end":38.309998,"confidence":0.86987305,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.34163999557495117},{"word":"not","start":38.309998,"end":38.47,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3329634368419647},{"word":"in","start":38.47,"end":38.71,"confidence":0.9863281,"punctuated_word":"in,","sentiment":"negative","sentiment_score":-0.3705244064331054},{"word":"like","start":38.71,"end":39.11,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3642278909683227},{"word":"contract","start":39.11,"end":39.61,"confidence":0.8371582,"punctuated_word":"contract.","sentiment":"negative","sentiment_score":-0.3782765865325928},{"word":"no","start":40.715,"end":40.875,"confidence":0.76708984,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.29530635476112366},{"word":"lock","start":40.875,"end":41.275,"confidence":0.61083984,"punctuated_word":"lock","sentiment":"neutral","sentiment_score":-0.20614135265350345},{"word":"in","start":41.275,"end":41.515,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2363608032464981},{"word":"contract","start":41.515,"end":42.015,"confidence":0.8352051,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.2488034963607788},{"word":"so","start":43.435,"end":43.595,"confidence":0.9523926,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.30902522802352905},{"word":"like","start":43.595,"end":43.995,"confidence":0.9951172,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.36024904251098633},{"word":"i","start":43.995,"end":44.235,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3818393051624298},{"word":"cannot","start":44.235,"end":44.555,"confidence":0.98095703,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.4100330173969269},{"word":"able","start":44.555,"end":44.795002,"confidence":0.9267578,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.35120993852615356},{"word":"to","start":44.795002,"end":44.875,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3693709075450897},{"word":"connect","start":44.875,"end":45.195,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.28632089495658875},{"word":"the","start":45.195,"end":45.355,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3136789798736572},{"word":"internet","start":45.355,"end":45.755,"confidence":0.95703125,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.2830095589160919},{"word":"to","start":45.755,"end":45.915,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2488139569759369},{"word":"my","start":45.915,"end":46.235,"confidence":0.88623047,"punctuated_word":"my,","sentiment":"neutral","sentiment_score":-0.2741984724998474},{"word":"like","start":46.235,"end":46.735,"confidence":0.9458008,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2681320309638977},{"word":"phone","start":47.355,"end":47.675,"confidence":0.7583008,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1901760995388031},{"word":"or","start":47.675,"end":47.915,"confidence":0.97998047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.28655922412872314},{"word":"in","start":47.915,"end":47.995,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.23272906243801117},{"word":"the","start":47.995,"end":48.155,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26971152424812317},{"word":"tv","start":48.155,"end":48.555,"confidence":0.8293457,"punctuated_word":"TV,","sentiment":"neutral","sentiment_score":-0.25384074449539185},{"word":"anything","start":48.555,"end":49.035,"confidence":0.8881836,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.2649546265602112},{"word":"yeah","start":49.035,"end":49.535,"confidence":0.9213867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13202084600925446},{"word":"i","start":52.475,"end":52.635002,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2124021053314209},{"word":"just","start":52.635002,"end":52.955,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.17062783241271973},{"word":"connect","start":52.955,"end":53.275,"confidence":0.92333984,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.12239544838666916},{"word":"yesterday","start":53.275,"end":53.775,"confidence":0.9025879,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.14779458940029144},{"word":"like","start":54.155,"end":54.655,"confidence":0.9941406,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.17311224341392517},{"word":"i","start":55.600002,"end":55.760002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18167679011821747},{"word":"got","start":55.760002,"end":56.08,"confidence":0.9970703,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.15979066491127014},{"word":"the","start":56.08,"end":56.24,"confidence":0.6503906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15409307181835177},{"word":"email","start":56.24,"end":56.64,"confidence":0.98828125,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.1316024512052536},{"word":"stating","start":56.64,"end":57.04,"confidence":0.80029297,"punctuated_word":"stating,","sentiment":"neutral","sentiment_score":-0.1741853803396225},{"word":"like","start":57.04,"end":57.36,"confidence":0.9904785,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1939259171485901},{"word":"your","start":57.36,"end":57.760002,"confidence":0.9902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.19882942736148831},{"word":"internet","start":57.760002,"end":58.24,"confidence":0.9770508,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.15171292424201965},{"word":"has","start":58.24,"end":58.4,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.16385117173194885},{"word":"been","start":58.4,"end":58.72,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1541604846715927},{"word":"activated","start":58.72,"end":59.2,"confidence":0.95751953,"punctuated_word":"activated,","sentiment":"neutral","sentiment_score":-0.13541841506958008},{"word":"but","start":59.2,"end":59.440002,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1988874524831772},{"word":"i'm","start":59.440002,"end":59.600002,"confidence":0.9675293,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3258906900882721},{"word":"not","start":59.600002,"end":59.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3785316050052643},{"word":"able","start":59.84,"end":60.08,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.32632410526275635},{"word":"to","start":60.08,"end":60.24,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.356179416179657},{"word":"connect","start":60.24,"end":60.64,"confidence":0.99902344,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.24062533676624295},{"word":"my","start":60.64,"end":60.800003,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.30430978536605835},{"word":"internet","start":60.800003,"end":61.300003,"confidence":0.9511719,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.24212822318077087},{"word":"so","start":61.440002,"end":61.84,"confidence":0.98583984,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.2795868515968323},{"word":"like","start":61.84,"end":62.34,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.3414865732192993},{"word":"i","start":62.800003,"end":62.88,"confidence":0.6928711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32107383012771606},{"word":"maybe","start":62.96,"end":63.36,"confidence":0.9770508,"punctuated_word":"maybe","sentiment":"negative","sentiment_score":-0.3694045841693878},{"word":"something","start":63.36,"end":63.86,"confidence":0.99316406,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.4468517601490021},{"word":"wrong","start":64.48,"end":64.8,"confidence":0.7895508,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.3474101126194},{"word":"with","start":64.8,"end":65.04,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.36965876817703247},{"word":"my","start":65.04,"end":65.54,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.32442232966423035},{"word":"internet","start":65.840004,"end":66.340004,"confidence":0.99609375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.3121970295906067},{"word":"connection","start":66.4,"end":66.9,"confidence":0.9523926,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.2554723620414734},{"word":"but","start":78.685005,"end":79.08501,"confidence":0.86621094,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07631606608629227},{"word":"i","start":79.08501,"end":79.245,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07480397820472717},{"word":"tried","start":79.245,"end":79.645004,"confidence":0.82910156,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.07072010636329651},{"word":"since","start":79.645004,"end":79.965004,"confidence":0.9428711,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.07543175667524338},{"word":"this","start":79.965004,"end":80.205,"confidence":0.9902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11331920325756072},{"word":"morning","start":80.205,"end":80.705,"confidence":0.9848633,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.09153221547603609},{"word":"yeah","start":80.925,"end":81.425,"confidence":0.9633789,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10821762681007384},{"word":"i'm","start":83.81,"end":84.29,"confidence":0.77441406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30298444628715515},{"word":"not","start":84.29,"end":84.53,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.3284969925880432},{"word":"able","start":84.53,"end":84.77,"confidence":0.99902344,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.3148588538169861},{"word":"to","start":84.77,"end":84.93,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3561778962612152},{"word":"connect","start":84.93,"end":85.25,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.295901358127594},{"word":"to","start":85.25,"end":85.409996,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31353870034217834},{"word":"my","start":85.409996,"end":85.65,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3460787832736969},{"word":"phone","start":85.65,"end":85.97,"confidence":0.9436035,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.2904996871948242},{"word":"yeah","start":85.97,"end":86.47,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08229701220989227},{"word":"just","start":87.01,"end":87.33,"confidence":0.91259766,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.14186668395996094},{"word":"cancel","start":87.33,"end":87.65,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.13655762374401093},{"word":"it","start":87.65,"end":87.81,"confidence":0.94140625,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.12957225739955902},{"word":"please","start":87.81,"end":88.13,"confidence":0.9880371,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.09723080694675446},{"word":"if","start":88.13,"end":88.21,"confidence":0.9902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.136589378118515},{"word":"i","start":88.21,"end":88.37,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12706641852855682},{"word":"need","start":88.37,"end":88.61,"confidence":0.62060547,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13623125851154327},{"word":"again","start":88.61,"end":88.93,"confidence":0.94677734,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.13606774806976318},{"word":"i","start":88.93,"end":89.09,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1289108842611313},{"word":"will","start":89.09,"end":89.33,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.12510713934898376},{"word":"contact","start":89.33,"end":89.729996,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.11177323758602142},{"word":"you","start":89.729996,"end":89.89,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10925785452127457},{"word":"again","start":89.89,"end":90.21,"confidence":0.9980469,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.09824860841035844},{"word":"please","start":90.21,"end":90.71,"confidence":0.99853516,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.09372454881668092},{"word":"that's","start":104.985,"end":105.305,"confidence":0.9248047,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.08570043742656708},{"word":"okay","start":105.305,"end":105.705,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.017110550776124},{"word":"that's","start":105.705,"end":105.865,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.024711592122912407},{"word":"okay","start":105.865,"end":106.185,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.0015955381095409391},{"word":"i","start":106.185,"end":106.265,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07756230980157852},{"word":"already","start":106.265,"end":106.665,"confidence":0.9951172,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.06721806526184082},{"word":"paid","start":106.665,"end":106.905,"confidence":0.9980469,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.06185688450932503},{"word":"for","start":106.905,"end":107.145004,"confidence":0.9194336,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07376336306333542},{"word":"a","start":107.145004,"end":107.225,"confidence":0.67089844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06787962466478348},{"word":"month","start":107.225,"end":107.465004,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.04927047714591026},{"word":"and","start":107.465004,"end":107.785,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07945415377616882},{"word":"forty","start":107.785,"end":108.105,"confidence":0.99902344,"punctuated_word":"forty","sentiment":"neutral","sentiment_score":-0.07869476079940796},{"word":"five","start":108.105,"end":108.345,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.05646172538399696},{"word":"dollar","start":108.345,"end":108.665,"confidence":0.9440918,"punctuated_word":"dollar.","sentiment":"neutral","sentiment_score":-0.054879188537597656},{"word":"on","start":108.665,"end":108.745,"confidence":0.9589844,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.03800294920802117},{"word":"the","start":108.745,"end":108.905,"confidence":0.82177734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03930645436048508},{"word":"'12","start":108.905,"end":109.305,"confidence":0.4099121,"punctuated_word":"'12,","sentiment":"neutral","sentiment_score":-0.029532261192798615},{"word":"i","start":109.305,"end":109.385,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03980862721800804},{"word":"think","start":109.385,"end":109.705,"confidence":0.9819336,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.03143605589866638},{"word":"i","start":109.705,"end":109.865,"confidence":0.82958984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.035565439611673355},{"word":"paid","start":109.865,"end":110.265,"confidence":0.96533203,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.031386539340019226},{"word":"in","start":110.265,"end":110.425,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03661445900797844},{"word":"total","start":110.425,"end":110.925,"confidence":0.9995117,"punctuated_word":"total.","sentiment":"neutral","sentiment_score":-0.0403999499976635},{"word":"that's","start":111.54,"end":111.78001,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05757866054773331},{"word":"okay","start":111.78001,"end":112.28001,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07129128277301788},{"word":"that's","start":112.340004,"end":112.66,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.06408755481243134},{"word":"alright","start":112.66,"end":113.16,"confidence":0.9909668,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.05619867891073227},{"word":"no","start":123.22,"end":123.380005,"confidence":0.8491211,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13520346581935885},{"word":"just","start":123.380005,"end":123.62,"confidence":0.99121094,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.13817888498306274},{"word":"please","start":123.62,"end":123.86,"confidence":0.9536133,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2692711055278778},{"word":"cancel","start":123.86,"end":124.340004,"confidence":0.99609375,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.3214907944202423},{"word":"it","start":124.340004,"end":124.5,"confidence":0.92163086,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.26752007007598877},{"word":"yeah","start":124.5,"end":124.935,"confidence":0.99072266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.049713559448719025},{"word":"just","start":125.735,"end":125.895,"confidence":0.9111328,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.06916172802448273},{"word":"please","start":125.895,"end":126.215,"confidence":0.9892578,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1114967092871666},{"word":"cancel","start":126.215,"end":126.454994,"confidence":0.99902344,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.09852410852909088},{"word":"it","start":126.454994,"end":126.695,"confidence":0.99194336,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07721144706010818},{"word":"if","start":126.695,"end":126.854996,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.10449828952550888},{"word":"i","start":126.854996,"end":126.935,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08396671712398529},{"word":"need","start":126.935,"end":127.174995,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08708828687667847},{"word":"to","start":127.174995,"end":127.255,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0913836434483528},{"word":"connect","start":127.255,"end":127.735,"confidence":0.9980469,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.08532887697219849},{"word":"again","start":127.735,"end":127.975,"confidence":0.9916992,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.09517344832420348},{"word":"i","start":127.975,"end":128.135,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09958180785179138},{"word":"will","start":128.135,"end":128.375,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.10725224018096924},{"word":"contact","start":128.375,"end":128.775,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.10174007713794708},{"word":"you","start":128.775,"end":129.175,"confidence":0.9838867,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.10189057141542436},{"word":"please","start":129.175,"end":129.675,"confidence":0.99902344,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.10058324784040452},{"word":"yeah","start":141.24,"end":141.48,"confidence":0.7397461,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05340244621038437},{"word":"just","start":141.48,"end":141.72,"confidence":0.9863281,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.11469849944114684},{"word":"leave","start":141.72,"end":141.96,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.09823588281869888},{"word":"it","start":141.96,"end":142.12,"confidence":0.9765625,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.09405823051929474},{"word":"please","start":142.12,"end":142.44,"confidence":0.99853516,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.08654877543449402},{"word":"yeah","start":142.44,"end":142.6,"confidence":0.85913086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06073987856507301},{"word":"i","start":142.6,"end":142.68,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1285262107849121},{"word":"tried","start":142.68,"end":143.0,"confidence":0.98291016,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.1104087010025978},{"word":"since","start":143.0,"end":143.32,"confidence":0.49194336,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.14666426181793213},{"word":"this","start":143.32,"end":143.56,"confidence":0.9580078,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1631385087966919},{"word":"morning","start":143.56,"end":143.96,"confidence":0.9526367,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.1343674212694168},{"word":"yeah","start":143.96,"end":144.2,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1916171759366989},{"word":"i'm","start":144.2,"end":144.36,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.3144676685333252},{"word":"not","start":144.36,"end":144.52,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4080103933811188},{"word":"able","start":144.52,"end":144.76,"confidence":0.99902344,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.3542408347129822},{"word":"to","start":144.76,"end":145.08,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3660180568695069},{"word":"connect","start":145.08,"end":145.48,"confidence":0.9614258,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.31935861706733704},{"word":"here","start":145.48,"end":145.98,"confidence":0.6998291,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.3138151168823242},{"word":"no","start":161.285,"end":161.605,"confidence":0.98999023,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16092953085899353},{"word":"i","start":161.605,"end":161.765,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2434605360031128},{"word":"already","start":161.765,"end":162.165,"confidence":0.9970703,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.35302209854125977},{"word":"got","start":162.165,"end":162.405,"confidence":0.97509766,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.3109820485115051},{"word":"the","start":162.405,"end":162.565,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23511949181556704},{"word":"message","start":162.565,"end":163.045,"confidence":0.97265625,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.10246376693248747},{"word":"regarding","start":163.045,"end":163.545,"confidence":0.89697266,"punctuated_word":"regarding,","sentiment":"neutral","sentiment_score":-0.10460465401411057},{"word":"like","start":163.605,"end":163.925,"confidence":0.984375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0882551372051239},{"word":"your","start":163.925,"end":164.165,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05847735330462456},{"word":"internet","start":164.165,"end":164.565,"confidence":0.8989258,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.05400324612855911},{"word":"is","start":164.565,"end":164.805,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00964275747537613},{"word":"activated","start":164.805,"end":165.305,"confidence":0.7832031,"punctuated_word":"activated.","sentiment":"neutral","sentiment_score":-0.007495153695344925},{"word":"like","start":165.525,"end":166.025,"confidence":0.99072266,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.013112235814332962},{"word":"your","start":166.165,"end":166.325,"confidence":0.74658203,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0006674155592918396},{"word":"connection","start":166.325,"end":166.805,"confidence":0.8911133,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.01394270360469818},{"word":"is","start":166.805,"end":167.045,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02029307186603546},{"word":"activated","start":167.045,"end":167.545,"confidence":1.0,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.03235243260860443},{"word":"already","start":167.605,"end":168.005,"confidence":0.99609375,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.02299584448337555},{"word":"this","start":168.005,"end":168.245,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04178425669670105},{"word":"morning","start":168.245,"end":168.745,"confidence":0.9980469,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":-0.0642845630645752},{"word":"i","start":179.83,"end":179.98999,"confidence":0.65625,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44092434644699097},{"word":"don't","start":179.98999,"end":180.23,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4323561191558838},{"word":"think","start":180.23,"end":180.47,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4201255738735199},{"word":"so","start":180.47,"end":180.70999,"confidence":0.99121094,"punctuated_word":"so.","sentiment":"negative","sentiment_score":-0.4527115821838379},{"word":"i","start":180.70999,"end":180.87,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5446217656135559},{"word":"can't","start":180.87,"end":181.11,"confidence":0.9682617,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4943484663963318},{"word":"do","start":181.11,"end":181.26999,"confidence":1.0,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.5065053701400757},{"word":"it","start":181.26999,"end":181.51,"confidence":0.8540039,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.40847840905189514},{"word":"yeah","start":181.51,"end":182.01,"confidence":0.98583984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08350817859172821},{"word":"like","start":212.315,"end":212.815,"confidence":0.44586182,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.05680792033672333},{"word":"can","start":217.675,"end":218.175,"confidence":0.7402344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.264363169670105},{"word":"i","start":223.035,"end":223.195,"confidence":0.98095703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08881444483995438},{"word":"have","start":223.195,"end":223.435,"confidence":0.9970703,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0720326155424118},{"word":"my","start":223.435,"end":223.675,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08944087475538254},{"word":"own","start":223.675,"end":223.99501,"confidence":0.9921875,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.13853096961975098},{"word":"router","start":223.99501,"end":224.49501,"confidence":0.89404297,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.08050943166017532},{"word":"maybe","start":224.55501,"end":224.955,"confidence":0.9951172,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.1381579488515854},{"word":"something","start":224.955,"end":225.27501,"confidence":0.9375,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.16072030365467072},{"word":"problem","start":225.27501,"end":225.675,"confidence":0.9248047,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.15086308121681213},{"word":"in","start":225.675,"end":225.835,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.17194122076034546},{"word":"my","start":225.835,"end":225.99501,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13250060379505155},{"word":"router","start":225.99501,"end":226.475,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.16379524767398834},{"word":"or","start":226.475,"end":226.975,"confidence":0.5493164,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09603071212768556},{"word":"what","start":227.15001,"end":227.23001,"confidence":0.9404297,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.10660494863986968},{"word":"you","start":227.23001,"end":227.55,"confidence":0.8378906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09183252602815628},{"word":"reckon","start":227.55,"end":228.05,"confidence":0.7644043,"punctuated_word":"reckon?","sentiment":"neutral","sentiment_score":-0.06315802782773972},{"word":"i","start":268.975,"end":269.05502,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16040851175785065},{"word":"don't","start":269.05502,"end":269.295,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20787525177001953},{"word":"think","start":269.295,"end":269.535,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.18781553208827972},{"word":"so","start":269.535,"end":269.695,"confidence":0.6237793,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.1729867458343506},{"word":"i","start":269.695,"end":269.77502,"confidence":0.88964844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1160527914762497},{"word":"can","start":269.77502,"end":270.015,"confidence":0.9790039,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.09013573825359344},{"word":"it's","start":270.095,"end":270.415,"confidence":0.72216797,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10642324388027193},{"word":"the","start":270.415,"end":270.575,"confidence":0.7246094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09383098036050797},{"word":"same","start":270.575,"end":270.815,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.10125817358493804},{"word":"thing","start":270.815,"end":271.05502,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.12218883633613586},{"word":"happened","start":271.05502,"end":271.375,"confidence":0.93115234,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.10938850790262222},{"word":"to","start":271.375,"end":271.61502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10253872722387314},{"word":"be","start":271.61502,"end":271.77502,"confidence":0.57421875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10496441274881364},{"word":"to","start":272.015,"end":272.17502,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08976450562477112},{"word":"me","start":272.17502,"end":272.415,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.10583367943763732},{"word":"before","start":272.415,"end":272.89502,"confidence":0.80810547,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.07921051979064941},{"word":"i","start":272.89502,"end":273.135,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08456838130950928},{"word":"tried","start":273.135,"end":273.45502,"confidence":0.90771484,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.11925669759511948},{"word":"to","start":273.45502,"end":273.61502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1204475611448288},{"word":"connect","start":273.61502,"end":274.11502,"confidence":0.9941406,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.09709589928388596},{"word":"other","start":274.49503,"end":274.815,"confidence":0.3852539,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.11471935361623764},{"word":"some","start":274.815,"end":275.05502,"confidence":0.7084961,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.09474412351846696},{"word":"internet","start":275.05502,"end":275.55502,"confidence":0.94873047,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.09755899012088776},{"word":"the","start":276.015,"end":276.255,"confidence":0.8828125,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.10137752443552016},{"word":"same","start":276.255,"end":276.49503,"confidence":0.9902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.10968764126300812},{"word":"thing","start":276.49503,"end":276.655,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.12994307279586792},{"word":"happened","start":276.655,"end":277.05502,"confidence":0.9970703,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.1346296668052673},{"word":"to","start":277.05502,"end":277.135,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1182585135102272},{"word":"me","start":277.135,"end":277.375,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.15843696892261505},{"word":"that","start":277.375,"end":277.535,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11323260515928268},{"word":"time","start":277.535,"end":277.855,"confidence":0.9941406,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.09273336827754974},{"word":"also","start":277.855,"end":278.255,"confidence":0.77075195,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.10652032494544984},{"word":"so","start":278.255,"end":278.415,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15206317603588104},{"word":"i","start":278.415,"end":278.575,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18459871411323547},{"word":"don't","start":278.575,"end":278.815,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15466557443141937},{"word":"think","start":278.815,"end":279.135,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.14992131292819977},{"word":"so","start":279.135,"end":279.295,"confidence":0.58154297,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.16538581252098083},{"word":"i","start":279.295,"end":279.535,"confidence":0.9135742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16295497119426727},{"word":"able","start":279.535,"end":279.77502,"confidence":0.88720703,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.1495518684387207},{"word":"to","start":279.77502,"end":279.935,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15929105877876282},{"word":"connect","start":279.935,"end":280.33502,"confidence":0.99316406,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.1319756954908371},{"word":"the","start":280.33502,"end":280.49503,"confidence":0.5019531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10458351671695708},{"word":"mto","start":280.49503,"end":280.99503,"confidence":0.5215047,"punctuated_word":"MTO.","sentiment":"neutral","sentiment_score":-0.08715079724788666},{"word":"i","start":302.30502,"end":302.465,"confidence":0.49658203,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3571951985359192},{"word":"don't","start":302.465,"end":302.70502,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.27271103858947754},{"word":"know","start":302.70502,"end":302.86502,"confidence":0.9980469,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.36354008316993713},{"word":"what","start":302.86502,"end":303.185,"confidence":0.99609375,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.5033859610557556},{"word":"to","start":303.185,"end":303.265,"confidence":0.86328125,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4798581898212433},{"word":"do","start":303.265,"end":303.505,"confidence":0.99121094,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.29230332374572754},{"word":"just","start":303.505,"end":303.74503,"confidence":0.97509766,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.2764272689819336},{"word":"cancel","start":303.74503,"end":304.065,"confidence":1.0,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.3796788454055786},{"word":"it","start":304.065,"end":304.30502,"confidence":0.91430664,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.2692599296569824},{"word":"please","start":304.30502,"end":304.545,"confidence":0.9921875,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.24395427107810977},{"word":"just","start":304.545,"end":304.785,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.26375535130500793},{"word":"cancel","start":304.785,"end":305.105,"confidence":1.0,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.3212679326534271},{"word":"it","start":305.105,"end":305.345,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1898648291826248},{"word":"i","start":305.345,"end":305.505,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.035169005393981934},{"word":"will","start":305.505,"end":305.825,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.023991025984287265},{"word":"have","start":305.825,"end":305.945,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03071197122335434},{"word":"a","start":305.945,"end":306.065,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0066550783812999725},{"word":"look","start":306.065,"end":306.30502,"confidence":0.98999023,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.020992137491703033},{"word":"i'll","start":306.30502,"end":306.545,"confidence":0.9326172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.00033990046358667314},{"word":"use","start":306.545,"end":306.785,"confidence":0.99609375,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.033411696553230286},{"word":"my","start":306.785,"end":307.02502,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03929831087589264},{"word":"data","start":307.02502,"end":307.265,"confidence":0.9667969,"punctuated_word":"data","sentiment":"neutral","sentiment_score":0.0621824786067009},{"word":"for","start":307.265,"end":307.505,"confidence":0.9243164,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03718562796711922},{"word":"now","start":307.505,"end":308.005,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.0030563846230506897},{"word":"yeah","start":320.65,"end":320.97,"confidence":0.7216797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.3215177655220032},{"word":"i","start":320.97,"end":321.13,"confidence":0.98291016,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6168188452720642},{"word":"paid","start":321.13,"end":321.44998,"confidence":0.89453125,"punctuated_word":"paid","sentiment":"negative","sentiment_score":-0.5841730237007141},{"word":"already","start":321.44998,"end":321.94998,"confidence":0.9782715,"punctuated_word":"already.","sentiment":"negative","sentiment_score":-0.665587842464447},{"word":"yeah","start":328.35498,"end":328.755,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.21255084872245789},{"word":"i","start":328.755,"end":328.915,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30130884051322937},{"word":"i'm","start":328.995,"end":329.155,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2869865298271179},{"word":"i'm","start":329.155,"end":329.475,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2835908830165863},{"word":"sure","start":329.475,"end":329.79498,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2508474588394165},{"word":"it's","start":329.79498,"end":330.035,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.35809391736984253},{"word":"not","start":330.035,"end":330.275,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3557085692882538},{"word":"working","start":330.275,"end":330.675,"confidence":1.0,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.3991812467575073},{"word":"tomorrow","start":330.675,"end":331.175,"confidence":0.7034912,"punctuated_word":"tomorrow.","sentiment":"negative","sentiment_score":-0.35559898614883423},{"word":"i","start":331.235,"end":331.475,"confidence":0.38671875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18411441147327423},{"word":"tried","start":331.475,"end":331.79498,"confidence":0.5419922,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.13890281319618225},{"word":"before","start":331.79498,"end":332.275,"confidence":0.9453125,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.17094871401786804},{"word":"also","start":332.275,"end":332.595,"confidence":0.7890625,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.1769048124551773},{"word":"yeah","start":332.595,"end":333.07498,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11399394273757936},{"word":"i","start":333.07498,"end":333.235,"confidence":0.96875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14817968010902405},{"word":"don't","start":333.235,"end":333.475,"confidence":0.9970703,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.12119589745998384},{"word":"know","start":333.475,"end":333.975,"confidence":0.99853516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.10630444437265396},{"word":"okay","start":354.995,"end":355.315,"confidence":0.60791016,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.06520888954401016},{"word":"then","start":355.315,"end":355.635,"confidence":0.83032227,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.051647499203681946},{"word":"okay","start":355.635,"end":355.875,"confidence":0.9902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05950872600078583},{"word":"i'll","start":355.875,"end":356.115,"confidence":0.9758301,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.075341135263443},{"word":"wait","start":356.115,"end":356.355,"confidence":0.9980469,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.07071484625339508},{"word":"till","start":356.355,"end":356.595,"confidence":0.96240234,"punctuated_word":"till","sentiment":"neutral","sentiment_score":0.0669548511505127},{"word":"tomorrow","start":356.595,"end":356.995,"confidence":1.0,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.07852760702371597},{"word":"then","start":356.995,"end":357.315,"confidence":0.96899414,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.07334213703870773},{"word":"please","start":357.315,"end":357.555,"confidence":0.99560547,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.07026854157447815},{"word":"okay","start":357.555,"end":358.055,"confidence":0.85058594,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05802309513092041},{"word":"like","start":362.755,"end":362.995,"confidence":0.91845703,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.03117844834923744},{"word":"if","start":362.995,"end":363.155,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03652586787939072},{"word":"i","start":363.155,"end":363.315,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0314212329685688},{"word":"need","start":363.315,"end":363.475,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.02406235784292221},{"word":"to","start":363.475,"end":363.635,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018595684319734573},{"word":"buy","start":363.635,"end":363.955,"confidence":0.99902344,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.01838507130742073},{"word":"router","start":363.955,"end":364.355,"confidence":0.65283203,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.025388997048139572},{"word":"from","start":364.355,"end":364.675,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.023962313309311867},{"word":"you","start":364.675,"end":365.075,"confidence":0.9914551,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.025886422023177147},{"word":"how","start":365.075,"end":365.235,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.015934744849801064},{"word":"much","start":365.235,"end":365.49,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.01892496831715107},{"word":"it","start":365.49,"end":365.81,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03788412362337112},{"word":"takes","start":365.81,"end":365.97,"confidence":0.9160156,"punctuated_word":"takes","sentiment":"neutral","sentiment_score":0.017972517758607864},{"word":"like","start":365.97,"end":366.37,"confidence":0.49682617,"punctuated_word":"like?","sentiment":"neutral","sentiment_score":0.01959269866347313},{"word":"if","start":366.37,"end":366.69,"confidence":0.7631836,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.015170112252235413},{"word":"you're","start":366.69,"end":366.84998,"confidence":0.6328125,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.022776078432798386},{"word":"a","start":366.84998,"end":366.93,"confidence":0.86279297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0214186180382967},{"word":"router","start":366.93,"end":367.25,"confidence":0.88500977,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.008334075100719929},{"word":"i","start":367.25,"end":367.41,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017135439440608025},{"word":"need","start":367.41,"end":367.56998,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.011177793145179749},{"word":"to","start":367.56998,"end":367.72998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012764036655426024},{"word":"install","start":367.72998,"end":368.13,"confidence":0.99902344,"punctuated_word":"install","sentiment":"neutral","sentiment_score":0.022889288142323497},{"word":"here","start":368.13,"end":368.63,"confidence":0.96435547,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.01722186803817749},{"word":"yeah","start":379.965,"end":380.205,"confidence":0.9067383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02078157849609852},{"word":"that's","start":380.205,"end":380.60498,"confidence":0.97802734,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.020732656121253967},{"word":"that's","start":380.60498,"end":380.925,"confidence":0.9926758,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.004900689236819744},{"word":"i'm","start":380.925,"end":381.16498,"confidence":0.8034668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.00115083041600883},{"word":"thinking","start":381.16498,"end":381.645,"confidence":0.96118164,"punctuated_word":"thinking.","sentiment":"neutral","sentiment_score":0.004333063960075378},{"word":"yeah","start":381.645,"end":381.88498,"confidence":0.82836914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05438409000635147},{"word":"i","start":381.88498,"end":382.04498,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12883105874061584},{"word":"don't","start":382.04498,"end":382.205,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0932411178946495},{"word":"have","start":382.205,"end":382.365,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09702861309051514},{"word":"any","start":382.365,"end":382.685,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.12309131026268004},{"word":"router","start":382.685,"end":383.00497,"confidence":0.85839844,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.09656117856502532},{"word":"from","start":383.00497,"end":383.32498,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.12507694959640503},{"word":"gigafy","start":383.32498,"end":383.82498,"confidence":0.90356445,"punctuated_word":"Gigafy.","sentiment":"neutral","sentiment_score":-0.092593215405941},{"word":"yeah","start":383.965,"end":384.465,"confidence":0.9794922,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02527398057281971},{"word":"okay","start":397.98,"end":398.3,"confidence":0.9880371,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04382923990488053},{"word":"i'll","start":398.3,"end":398.54,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05446699261665344},{"word":"contact","start":398.54,"end":398.86,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.047940462827682495},{"word":"you","start":398.86,"end":399.1,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03284972906112671},{"word":"tomorrow","start":399.1,"end":399.58,"confidence":0.99902344,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.05411943048238754},{"word":"again","start":399.58,"end":399.9,"confidence":0.9614258,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.03367592394351959},{"word":"then","start":399.9,"end":400.4,"confidence":0.95092773,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.017694253474473953},{"word":"okay","start":418.415,"end":418.655,"confidence":0.85424805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021418506279587746},{"word":"okay","start":418.655,"end":418.89502,"confidence":0.9855957,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017211725935339928},{"word":"i'll","start":418.89502,"end":419.135,"confidence":0.9980469,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.020675327628850937},{"word":"contact","start":419.135,"end":419.45502,"confidence":0.9980469,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.038225557655096054},{"word":"you","start":419.45502,"end":419.695,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05249260365962982},{"word":"tomorrow","start":419.695,"end":419.93,"confidence":0.9223633,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.05482730269432068},{"word":"so","start":419.93,"end":420.165,"confidence":0.5214844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01491604745388031},{"word":"but","start":420.415,"end":420.655,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06261672079563141},{"word":"i","start":420.655,"end":421.11,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13286180794239044},{"word":"did","start":421.18997,"end":421.34998,"confidence":0.9970703,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.11635376513004304},{"word":"i","start":421.50998,"end":421.59,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1349460631608963},{"word":"tried","start":421.59,"end":421.90997,"confidence":0.8613281,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.13114625215530396},{"word":"to","start":421.90997,"end":422.06998,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1548134684562683},{"word":"connect","start":422.06998,"end":422.38998,"confidence":0.91845703,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.12682054936885834},{"word":"with","start":422.38998,"end":422.62997,"confidence":0.9277344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1654537320137024},{"word":"other","start":422.62997,"end":422.87,"confidence":0.9951172,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.16530531644821167},{"word":"internet","start":422.87,"end":423.37,"confidence":0.94189453,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.11987926810979845},{"word":"that","start":423.43,"end":423.83,"confidence":0.64575195,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.13199838995933533},{"word":"like","start":423.83,"end":424.15,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13065223395824432},{"word":"a","start":424.15,"end":424.31,"confidence":0.94970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10493671149015428},{"word":"few","start":424.31,"end":424.46997,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.11681992560625076},{"word":"days","start":424.46997,"end":424.96997,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.09228487312793732},{"word":"ago","start":425.43,"end":425.59,"confidence":0.96118164,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.11833393573760986},{"word":"same","start":425.59,"end":425.83,"confidence":0.9970703,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.14568009972572327},{"word":"thing","start":425.83,"end":425.99,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.21663762629032135},{"word":"happened","start":425.99,"end":426.46997,"confidence":0.951416,"punctuated_word":"happened,","sentiment":"neutral","sentiment_score":-0.21097680926322937},{"word":"like","start":426.46997,"end":426.96997,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.19377386569976807},{"word":"today","start":427.03,"end":427.53,"confidence":0.9753418,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.17708417773246765},{"word":"so","start":428.22998,"end":428.62997,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.16150705516338348},{"word":"i","start":428.62997,"end":428.78998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18465028703212735},{"word":"don't","start":428.78998,"end":428.94998,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16724953055381775},{"word":"think","start":428.94998,"end":429.18997,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13202312588691711},{"word":"something","start":429.18997,"end":429.59,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.1694311797618866},{"word":"happened","start":429.59,"end":429.90997,"confidence":0.93359375,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.11678911000490189},{"word":"in","start":429.90997,"end":430.06998,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.16236266493797302},{"word":"my","start":430.06998,"end":430.31,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.15273678302764893},{"word":"own","start":430.31,"end":430.55,"confidence":0.9941406,"punctuated_word":"own,","sentiment":"neutral","sentiment_score":-0.16964083909988403},{"word":"like","start":430.55,"end":431.03,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.14403730630874634},{"word":"internet","start":431.03,"end":431.50998,"confidence":0.99609375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.16468016803264618},{"word":"here","start":431.50998,"end":431.90997,"confidence":0.9970703,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.12361251562833786},{"word":"in","start":431.90997,"end":432.15,"confidence":0.88183594,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10594654828310011},{"word":"my","start":432.15,"end":432.31,"confidence":0.9741211,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.13205718994140625},{"word":"building","start":432.31,"end":432.71,"confidence":0.8718262,"punctuated_word":"building,","sentiment":"neutral","sentiment_score":-0.12059441953897476},{"word":"something","start":432.71,"end":433.11,"confidence":0.99902344,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.14196808636188507},{"word":"like","start":433.11,"end":433.43,"confidence":0.9951172,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.129911869764328},{"word":"that","start":433.43,"end":433.875,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.13936468958854675},{"word":"okay","start":443.71494,"end":444.03494,"confidence":0.96533203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013939620926976204},{"word":"no","start":444.03494,"end":444.19492,"confidence":0.9951172,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05310637503862381},{"word":"worries","start":444.19492,"end":444.51492,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.0805397778749466},{"word":"okay","start":444.51492,"end":444.75494,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14116737246513367},{"word":"i","start":444.75494,"end":444.83493,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15285208821296692},{"word":"will","start":444.83493,"end":444.99493,"confidence":0.94384766,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.16054192185401917},{"word":"contact","start":444.99493,"end":445.31494,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.17490841448307037},{"word":"you","start":445.31494,"end":445.47495,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1545921415090561},{"word":"tomorrow","start":445.47495,"end":445.87494,"confidence":0.99902344,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.2248217612504959},{"word":"morning","start":445.87494,"end":446.19492,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.2092907428741455},{"word":"then","start":446.19492,"end":446.43494,"confidence":0.9382324,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.2014188766479492},{"word":"okay","start":446.43494,"end":446.75494,"confidence":0.90527344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.23213276267051697},{"word":"and","start":446.75494,"end":446.83493,"confidence":0.58496094,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.37619781494140625},{"word":"that's","start":446.83493,"end":446.99493,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.4568972587585449},{"word":"all","start":446.99493,"end":447.23492,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.48342302441596985},{"word":"good","start":447.23492,"end":447.73492,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4229124784469605},{"word":"thank","start":448.83493,"end":449.07492,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.856317400932312},{"word":"you","start":449.07492,"end":449.31494,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8393916487693787},{"word":"so","start":449.31494,"end":449.4749,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8834092617034912},{"word":"much","start":449.4749,"end":449.79492,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.839765727519989},{"word":"thank","start":449.79492,"end":450.11493,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.735615611076355},{"word":"you","start":450.11493,"end":450.61493,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7284716367721558}],"paragraphs":{"transcript":"\nHow are you today? I'm Sudhir speaking. How are you today? I'm good. Actually, I need to cancel my, like, Internet connection.\n\nCan you please help me with this? Sudesh Shrestha. Because, like, I can't activate my Internet, but it's been, like, I keep trying. I cannot I'm not in, like, contract. No lock in contract.\n\nSo, like, I cannot able to connect the Internet to my, like, phone or in the TV, anything. Yeah. I just connect yesterday. Like, I got the email stating, like, your Internet has been activated, but I'm not able to connect my Internet. So, like, I maybe something wrong with my Internet connection.\n\nBut I tried since this morning. Yeah. I'm not able to connect to my phone. Yeah. Just cancel it, please.\n\nIf I need again, I will contact you again, please. That's okay. That's okay. I already paid for a month and forty five dollar. On the '12, I think I paid in total.\n\nThat's okay. That's alright. No. Just please cancel it. Yeah.\n\nJust please cancel it. If I need to connect again, I will contact you, please. Yeah. Just leave it, please. Yeah.\n\nI tried since this morning. Yeah. I'm not able to connect here. No. I already got the message regarding, like, your Internet is activated.\n\nLike, your connection is activated already this morning. I don't think so. I can't do it. Yeah. Like, can I have my own router?\n\nMaybe something problem in my router or what you reckon? I don't think so. I can it's the same thing happened to be to me before. I tried to connect other some Internet. The same thing happened to me that time also.\n\nSo I don't think so I able to connect the MTO. I don't know what to do. Just cancel it, please. Just cancel it. I will have a look.\n\nI'll use my data for now. Yeah. I paid already. Yeah. I I'm I'm sure it's not working tomorrow.\n\nI tried before also. Yeah. I don't know. Okay then. Okay.\n\nI'll wait till tomorrow then, please. Okay? Like, if I need to buy router from you, how much it takes like? If you're a router, I need to install here. Yeah.\n\nThat's that's I'm thinking. Yeah. I don't have any router from Gigafy. Yeah. Okay.\n\nI'll contact you tomorrow again then. Okay. Okay. I'll contact you tomorrow. So but I did I tried to connect with other Internet that, like, a few days ago.\n\nSame thing happened, like, today. So I don't think something happened in my own, like, Internet here in my building, something like that. Okay. No worries. Okay.\n\nI will contact you tomorrow morning then. Okay? And that's all good. Thank you so much. Thank you.","paragraphs":[{"sentences":[{"text":"How are you today?","start":6.56,"end":7.44,"sentiment":"neutral","sentiment_score":0.24191267788410187},{"text":"I'm Sudhir speaking.","start":7.44,"end":8.639999,"sentiment":"neutral","sentiment_score":0.0662343551715215},{"text":"How are you today?","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":0.1821754276752472},{"text":"I'm good.","start":12.799999,"end":13.545,"sentiment":"neutral","sentiment_score":0.18497386574745178},{"text":"Actually, I need to cancel my, like, Internet connection.","start":13.705,"end":16.505001,"sentiment":"neutral","sentiment_score":-0.18549941149022844}],"sentiment":"neutral","sentiment_score":0.0270685689015822,"num_words":22,"start":6.56,"end":16.505001},{"sentences":[{"text":"Can you please help me with this?","start":16.505001,"end":18.205,"sentiment":"neutral","sentiment_score":-0.04349138640931675},{"text":"Sudesh Shrestha.","start":23.785,"end":24.925,"sentiment":"neutral","sentiment_score":-0.008800503332167864},{"text":"Because, like, I can't activate my Internet, but it's been, like, I keep trying.","start":32.47,"end":37.27,"sentiment":"neutral","sentiment_score":-0.292693344610078},{"text":"I cannot I'm not in, like, contract.","start":37.27,"end":39.61,"sentiment":"negative","sentiment_score":-0.36940171888896395},{"text":"No lock in contract.","start":40.715,"end":42.015,"sentiment":"neutral","sentiment_score":-0.246653001755476}],"sentiment":"neutral","sentiment_score":-0.23506386986221461,"num_words":34,"start":16.505001,"end":42.015},{"sentences":[{"text":"So, like, I cannot able to connect the Internet to my, like, phone or in the TV, anything.","start":43.435,"end":49.035,"sentiment":"neutral","sentiment_score":-0.2974362563755777},{"text":"Yeah.","start":49.035,"end":49.535,"sentiment":"neutral","sentiment_score":-0.13202084600925446},{"text":"I just connect yesterday.","start":52.475,"end":53.775,"sentiment":"neutral","sentiment_score":-0.1633049938827753},{"text":"Like, I got the email stating, like, your Internet has been activated, but I'm not able to connect my Internet.","start":54.155,"end":61.300003,"sentiment":"neutral","sentiment_score":-0.21726177781820297},{"text":"So, like, I maybe something wrong with my Internet connection.","start":61.440002,"end":66.9,"sentiment":"negative","sentiment_score":-0.33675642013549806}],"sentiment":"neutral","sentiment_score":-0.261356475358864,"num_words":53,"start":43.435,"end":66.9},{"sentences":[{"text":"But I tried since this morning.","start":78.685005,"end":80.705,"sentiment":"neutral","sentiment_score":-0.08368722101052602},{"text":"Yeah.","start":80.925,"end":81.425,"sentiment":"neutral","sentiment_score":-0.10821762681007384},{"text":"I'm not able to connect to my phone.","start":83.81,"end":85.97,"sentiment":"neutral","sentiment_score":-0.31856708973646164},{"text":"Yeah.","start":85.97,"end":86.47,"sentiment":"neutral","sentiment_score":-0.08229701220989227},{"text":"Just cancel it, please.","start":87.01,"end":88.13,"sentiment":"neutral","sentiment_score":-0.12630684301257133}],"sentiment":"neutral","sentiment_score":-0.18732010275125505,"num_words":20,"start":78.685005,"end":88.13},{"sentences":[{"text":"If I need again, I will contact you again, please.","start":88.13,"end":90.71,"sentiment":"neutral","sentiment_score":-0.12029770761728287},{"text":"That's okay.","start":104.985,"end":105.705,"sentiment":"neutral","sentiment_score":-0.05140549410134554},{"text":"That's okay.","start":105.705,"end":106.185,"sentiment":"neutral","sentiment_score":-0.013153565116226673},{"text":"I already paid for a month and forty five dollar.","start":106.185,"end":108.665,"sentiment":"neutral","sentiment_score":-0.0667040552943945},{"text":"On the '12, I think I paid in total.","start":108.665,"end":110.925,"sentiment":"neutral","sentiment_score":-0.035783637315034866}],"sentiment":"neutral","sentiment_score":-0.07033904495112824,"num_words":33,"start":88.13,"end":110.925},{"sentences":[{"text":"That's okay.","start":111.54,"end":112.28001,"sentiment":"neutral","sentiment_score":0.0644349716603756},{"text":"That's alright.","start":112.340004,"end":113.16,"sentiment":"neutral","sentiment_score":0.0601431168615818},{"text":"No.","start":123.22,"end":123.380005,"sentiment":"neutral","sentiment_score":-0.13520346581935885},{"text":"Just please cancel it.","start":123.380005,"end":124.5,"sentiment":"neutral","sentiment_score":-0.2491152137517929},{"text":"Yeah.","start":124.5,"end":124.935,"sentiment":"neutral","sentiment_score":-0.049713559448719025}],"sentiment":"neutral","sentiment_score":-0.09322217032313347,"num_words":10,"start":111.54,"end":124.935},{"sentences":[{"text":"Just please cancel it.","start":125.735,"end":126.695,"sentiment":"neutral","sentiment_score":-0.0890984982252121},{"text":"If I need to connect again, I will contact you, please.","start":126.695,"end":129.675,"sentiment":"neutral","sentiment_score":-0.09622610969976945},{"text":"Yeah.","start":141.24,"end":141.48,"sentiment":"neutral","sentiment_score":-0.05340244621038437},{"text":"Just leave it, please.","start":141.48,"end":142.44,"sentiment":"neutral","sentiment_score":-0.09838534705340862},{"text":"Yeah.","start":142.44,"end":142.6,"sentiment":"neutral","sentiment_score":-0.06073987856507301}],"sentiment":"neutral","sentiment_score":-0.09155071012320973,"num_words":21,"start":125.735,"end":142.6},{"sentences":[{"text":"I tried since this morning.","start":142.6,"end":143.96,"sentiment":"neutral","sentiment_score":-0.13662102073431015},{"text":"Yeah.","start":143.96,"end":144.2,"sentiment":"neutral","sentiment_score":-0.1916171759366989},{"text":"I'm not able to connect here.","start":144.2,"end":145.98,"sentiment":"negative","sentiment_score":-0.3459851145744324},{"text":"No.","start":161.285,"end":161.605,"sentiment":"neutral","sentiment_score":-0.16092953085899353},{"text":"I already got the message regarding, like, your Internet is activated.","start":161.605,"end":165.305,"sentiment":"neutral","sentiment_score":-0.1425023857842792}],"sentiment":"neutral","sentiment_score":-0.19496203089753786,"num_words":24,"start":142.6,"end":165.305},{"sentences":[{"text":"Like, your connection is activated already this morning.","start":165.525,"end":168.745,"sentiment":"neutral","sentiment_score":-0.01301768934354186},{"text":"I don't think so.","start":179.83,"end":180.70999,"sentiment":"negative","sentiment_score":-0.43652940541505814},{"text":"I can't do it.","start":180.70999,"end":181.51,"sentiment":"negative","sentiment_score":-0.48848850280046463},{"text":"Yeah.","start":181.51,"end":182.01,"sentiment":"neutral","sentiment_score":-0.08350817859172821},{"text":"Like, can I have my own router?","start":212.315,"end":224.49501,"sentiment":"neutral","sentiment_score":-0.11292848948921476}],"sentiment":"neutral","sentiment_score":-0.1949258646927774,"num_words":24,"start":165.525,"end":224.49501},{"sentences":[{"text":"Maybe something problem in my router or what you reckon?","start":224.55501,"end":228.05,"sentiment":"neutral","sentiment_score":-0.12756046205759047},{"text":"I don't think so.","start":268.975,"end":269.695,"sentiment":"neutral","sentiment_score":-0.18227151036262512},{"text":"I can it's the same thing happened to be to me before.","start":269.695,"end":272.89502,"sentiment":"neutral","sentiment_score":-0.10179917638500531},{"text":"I tried to connect other some Internet.","start":272.89502,"end":275.55502,"sentiment":"neutral","sentiment_score":-0.10405585808413369},{"text":"The same thing happened to me that time also.","start":276.015,"end":278.255,"sentiment":"neutral","sentiment_score":-0.11831329845719868}],"sentiment":"neutral","sentiment_score":-0.11951170169881412,"num_words":42,"start":224.55501,"end":278.255},{"sentences":[{"text":"So I don't think so I able to connect the MTO.","start":278.255,"end":280.99503,"sentiment":"neutral","sentiment_score":-0.14564931799064984},{"text":"I don't know what to do.","start":302.30502,"end":303.505,"sentiment":"negative","sentiment_score":-0.3781656324863434},{"text":"Just cancel it, please.","start":303.505,"end":304.545,"sentiment":"neutral","sentiment_score":-0.2923300787806511},{"text":"Just cancel it.","start":304.545,"end":305.345,"sentiment":"neutral","sentiment_score":-0.25829603771368664},{"text":"I will have a look.","start":305.345,"end":306.30502,"sentiment":"neutral","sentiment_score":-0.015106988698244095}],"sentiment":"neutral","sentiment_score":-0.20313378153689976,"num_words":29,"start":278.255,"end":306.30502},{"sentences":[{"text":"I'll use my data for now.","start":306.30502,"end":308.005,"sentiment":"neutral","sentiment_score":0.01571842883034454},{"text":"Yeah.","start":320.65,"end":320.97,"sentiment":"neutral","sentiment_score":-0.3215177655220032},{"text":"I paid already.","start":320.97,"end":321.94998,"sentiment":"negative","sentiment_score":-0.6221932371457418},{"text":"Yeah.","start":328.35498,"end":328.755,"sentiment":"neutral","sentiment_score":-0.21255084872245789},{"text":"I I'm I'm sure it's not working tomorrow.","start":328.755,"end":331.175,"sentiment":"neutral","sentiment_score":-0.3239145539700985}],"sentiment":"neutral","sentiment_score":-0.2577712728663372,"num_words":19,"start":306.30502,"end":331.175},{"sentences":[{"text":"I tried before also.","start":331.235,"end":332.595,"sentiment":"neutral","sentiment_score":-0.16771768778562546},{"text":"Yeah.","start":332.595,"end":333.07498,"sentiment":"neutral","sentiment_score":-0.11399394273757936},{"text":"I don't know.","start":333.07498,"end":333.975,"sentiment":"neutral","sentiment_score":-0.12522667398055395},{"text":"Okay then.","start":354.995,"end":355.635,"sentiment":"neutral","sentiment_score":0.058428194373846054},{"text":"Okay.","start":355.635,"end":355.875,"sentiment":"neutral","sentiment_score":0.05950872600078583}],"sentiment":"neutral","sentiment_score":-0.08947087282484228,"num_words":11,"start":331.235,"end":355.875},{"sentences":[{"text":"I'll wait till tomorrow then, please.","start":355.875,"end":357.555,"sentiment":"neutral","sentiment_score":0.07252485305070877},{"text":"Okay?","start":357.555,"end":358.055,"sentiment":"neutral","sentiment_score":0.05802309513092041},{"text":"Like, if I need to buy router from you, how much it takes like?","start":362.755,"end":366.37,"sentiment":"neutral","sentiment_score":0.024693960590021952},{"text":"If you're a router, I need to install here.","start":366.37,"end":368.63,"sentiment":"neutral","sentiment_score":0.016543034360640578},{"text":"Yeah.","start":379.965,"end":380.205,"sentiment":"neutral","sentiment_score":0.02078157849609852}],"sentiment":"neutral","sentiment_score":0.03253408223991432,"num_words":31,"start":355.875,"end":380.205},{"sentences":[{"text":"That's that's I'm thinking.","start":380.205,"end":381.645,"sentiment":"neutral","sentiment_score":0.00777930993353948},{"text":"Yeah.","start":381.645,"end":381.88498,"sentiment":"neutral","sentiment_score":-0.05438409000635147},{"text":"I don't have any router from Gigafy.","start":381.88498,"end":383.82498,"sentiment":"neutral","sentiment_score":-0.10806049193654742},{"text":"Yeah.","start":383.965,"end":384.465,"sentiment":"neutral","sentiment_score":-0.02527398057281971},{"text":"Okay.","start":397.98,"end":398.3,"sentiment":"neutral","sentiment_score":0.04382923990488053}],"sentiment":"neutral","sentiment_score":-0.054366788178283186,"num_words":14,"start":380.205,"end":398.3},{"sentences":[{"text":"I'll contact you tomorrow again then.","start":398.3,"end":400.4,"sentiment":"neutral","sentiment_score":0.040124465400973953},{"text":"Okay.","start":418.415,"end":418.655,"sentiment":"neutral","sentiment_score":0.021418506279587746},{"text":"Okay.","start":418.655,"end":418.89502,"sentiment":"neutral","sentiment_score":0.017211725935339928},{"text":"I'll contact you tomorrow.","start":418.89502,"end":419.93,"sentiment":"neutral","sentiment_score":0.04155519790947437},{"text":"So but I did I tried to connect with other Internet that, like, a few days ago.","start":419.93,"end":425.59,"sentiment":"neutral","sentiment_score":-0.11883170946555979}],"sentiment":"neutral","sentiment_score":-0.05429452567778785,"num_words":29,"start":398.3,"end":425.59},{"sentences":[{"text":"Same thing happened, like, today.","start":425.59,"end":427.53,"sentiment":"neutral","sentiment_score":-0.18883051574230195},{"text":"So I don't think something happened in my own, like, Internet here in my building, something like that.","start":428.22998,"end":433.875,"sentiment":"neutral","sentiment_score":-0.14547574271758398},{"text":"Okay.","start":443.71494,"end":444.03494,"sentiment":"neutral","sentiment_score":0.013939620926976204},{"text":"No worries.","start":444.03494,"end":444.51492,"sentiment":"neutral","sentiment_score":0.0668230764567852},{"text":"Okay.","start":444.51492,"end":444.75494,"sentiment":"neutral","sentiment_score":0.14116737246513367}],"sentiment":"neutral","sentiment_score":-0.12125788153045708,"num_words":27,"start":425.59,"end":444.75494},{"sentences":[{"text":"I will contact you tomorrow morning then.","start":444.75494,"end":446.43494,"sentiment":"neutral","sentiment_score":0.18263227811881474},{"text":"Okay?","start":446.43494,"end":446.75494,"sentiment":"neutral","sentiment_score":0.23213276267051697},{"text":"And that's all good.","start":446.75494,"end":447.73492,"sentiment":"positive","sentiment_score":0.43485764414072037},{"text":"Thank you so much.","start":448.83493,"end":449.79492,"sentiment":"positive","sentiment_score":0.8547210097312927},{"text":"Thank you.","start":449.79492,"end":450.61493,"sentiment":"positive","sentiment_score":0.7320436239242554}],"sentiment":"positive","sentiment_score":0.451831142935488,"num_words":18,"start":444.75494,"end":450.61493}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I\n\nChannel 1: How\n\nChannel 0: assist\n\nChannel 1: are\n\nChannel 0: you\n\nChannel 1: you\n\nChannel 0: today?\n\nChannel 1: today? I'm Sudhir\n\nChannel 0: Mhmm.\n\nChannel 1: speaking. How are you today?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: I'm good. Actually, I need to cancel my, like, Internet connection. Can you please help me with this?\n\nChannel 0: Okay. May I ask your full name, please, for me to\n\nChannel 1: Sudesh\n\nChannel 0: check the account?\n\nChannel 1: Shrestha.\n\nChannel 0: Okay. May I know the reason for the cancellation?\n\nChannel 1: Because, like, I can't activate my Internet, but it's been, like, I keep trying. I cannot I'm not in, like, contract. No lock in contract. So, like, I cannot able to connect the Internet to my, like, phone or in the TV, anything. Yeah.\n\nI just connect yesterday. Like, I got the email stating, like, your Internet has been activated, but I'm not able to connect my Internet. So, like, I maybe something wrong with my Internet connection.\n\nChannel 0: Yeah. Actually, upon checking your account, the activation is still in process with the network team.\n\nChannel 1: But I tried\n\nChannel 0: The\n\nChannel 1: since\n\nChannel 0: status\n\nChannel 1: this\n\nChannel 0: the\n\nChannel 1: morning.\n\nChannel 0: status is\n\nChannel 1: Yeah.\n\nChannel 0: still running.\n\nChannel 1: I'm not able to connect to my phone. Yeah. Just cancel it,\n\nChannel 0: Mhmm.\n\nChannel 1: please. If I need again, I will contact you again, please.\n\nChannel 0: Yes. For the cancellation of service, if ever you will be cancelling today, we cannot refund the your payment\n\nChannel 1: That's okay.\n\nChannel 0: since\n\nChannel 1: That's okay.\n\nChannel 0: we\n\nChannel 1: I\n\nChannel 0: are\n\nChannel 1: already paid for a month and forty five dollar. On the '12, I think I paid in total. That's okay. That's alright.\n\nChannel 0: You don't want to wait still? Because we're currently activating it still.\n\nChannel 1: No. Just\n\nChannel 0: It's\n\nChannel 1: please\n\nChannel 0: not\n\nChannel 1: cancel\n\nChannel 0: yet\n\nChannel 1: it.\n\nChannel 0: finished.\n\nChannel 1: Yeah. Just please cancel it. If I need to connect again, I will contact you, please.\n\nChannel 0: So we're not going to proceed with the installation? Continue\n\nChannel 1: Yeah. Just leave it, please. Yeah.\n\nChannel 0: anymore?\n\nChannel 1: I tried since this morning. Yeah. I'm not able to connect here.\n\nChannel 0: Yeah. Because the reason is it's still they're still processing the activation. That's why you still do not have the Internet connection. But once the activation is done, you can connect\n\nChannel 1: No.\n\nChannel 0: to\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: already got\n\nChannel 0: right\n\nChannel 1: the\n\nChannel 0: away.\n\nChannel 1: message regarding, like, your Internet is activated. Like, your connection is activated already this morning.\n\nChannel 0: Okay. But I think the message confused you. I think they send the message incorrectly in mistake.\n\nChannel 1: I don't think so. I can't do it. Yeah.\n\nChannel 0: Yeah. Because upon checking your activation right now, it's the status of it is still is still running, so it's still in progress. I suggest we still wait for, like, within twenty four hours because that's the our timeline for the activation within twenty four hours. Then mhmm.\n\nChannel 1: Like,\n\nChannel 0: Apologies\n\nChannel 1: can\n\nChannel 0: for the confusion.\n\nChannel 1: I have my own router? Maybe something problem\n\nChannel 0: Mhmm.\n\nChannel 1: in my router or what you reckon?\n\nChannel 0: Yeah. For the router, I think the network team will be providing you the router. But we're still confirming it since you choose no contract. That might be the router is not included to that. But if ever we'll check your router, if it's working, Once the service is activated at the address, we'll check your router if it's compatible.\n\nThen if it's not, then we can then request a router to the network\n\nChannel 1: I don't think so. I can it's the same thing happened to be to me before. I tried to connect other some Internet. The same thing\n\nChannel 0: team.\n\nChannel 1: happened to me that time also. So I don't think so I able to connect the MTO.\n\nChannel 0: Yeah. But, actually, it's now in progress. The network team will advise us if there's a problem. But as of the moment, there's no problem with activating the connection at your address. So this should be fine and successful.\n\nChannel 1: I don't\n\nChannel 0: But\n\nChannel 1: know what to do.\n\nChannel 0: yeah.\n\nChannel 1: Just cancel it, please. Just cancel it. I will have a look. I'll use my data for now.\n\nChannel 0: Or is it okay if we I suggest for you to wait until tomorrow? Because you since you already paid for the service and\n\nChannel 1: Yeah.\n\nChannel 0: we\n\nChannel 1: I\n\nChannel 0: don't\n\nChannel 1: paid\n\nChannel 0: want\n\nChannel 1: already.\n\nChannel 0: you to waste. Yeah. We don't want it to go to waste.\n\nChannel 1: Yeah. I I'm I'm sure it's not working tomorrow. I tried before also. Yeah. I don't know.\n\nChannel 0: Yeah. We'll we'll be with you until the activation. So if ever there's an issue, we'll help you with that. If possible, we'll also send a technician on your address just for you to be able to connect with the service.\n\nChannel 1: Okay then. Okay. I'll wait till tomorrow then, please. Okay?\n\nChannel 0: Yeah. But I'll I'll update you then if there's a changes with the schedule\n\nChannel 1: Like,\n\nChannel 0: and\n\nChannel 1: if\n\nChannel 0: if\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: need to buy router from you, how much it takes like? If you're a router, I need to install here.\n\nChannel 0: so for the Gigafy, the network is the one who will be providing you the router.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: That's\n\nChannel 0: right\n\nChannel 1: that's\n\nChannel 0: now\n\nChannel 1: I'm thinking. Yeah. I don't have any router from Gigafy. Yeah.\n\nChannel 0: yes. So right now, we don't have idea yet for the price of the router. But if the activation is successful, we'll then update you regarding the router.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: I'll\n\nChannel 0: how\n\nChannel 1: contact\n\nChannel 0: is the\n\nChannel 1: you\n\nChannel 0: process\n\nChannel 1: tomorrow\n\nChannel 0: with\n\nChannel 1: again\n\nChannel 0: that?\n\nChannel 1: then.\n\nChannel 0: Yeah. And I'll update you if ever there's an update within this day about the activation. Just more patience, please, with the activation because, yeah, it takes twenty four hours for it.\n\nChannel 1: Okay. Okay. I'll contact you tomorrow. So but I did I tried to connect with other Internet that, like, a few days ago. Same thing happened, like, today.\n\nSo I don't think something\n\nChannel 0: Okay.\n\nChannel 1: happened in my own, like, Internet here in my building, something like that.\n\nChannel 0: Yeah. But it's too early for us to conclude because the the activation is still in process. So\n\nChannel 1: Okay.\n\nChannel 0: as\n\nChannel 1: No\n\nChannel 0: of\n\nChannel 1: worries.\n\nChannel 0: the moment,\n\nChannel 1: Okay.\n\nChannel 0: there's\n\nChannel 1: I will contact\n\nChannel 0: no issue.\n\nChannel 1: you tomorrow morning then. Okay? And that's all good.\n\nChannel 0: Okay.\n\nChannel 1: Thank you\n\nChannel 0: Thank\n\nChannel 1: so much.\n\nChannel 0: you.\n\nChannel 1: Thank you.\n\nChannel 0: Bye bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.10664980858564375},{"text":"Good morning.","start":2.32,"end":2.96,"sentiment":"neutral","sentiment_score":0.32921379804611206},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.278740542275565},{"text":"How can I","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":0.2763492266337077}],"sentiment":"neutral","sentiment_score":0.27271606773138046,"channel":0,"num_words":13,"start":1.68,"end":6.56},{"sentences":[{"text":"How","start":6.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.2925519645214081}],"sentiment":"neutral","sentiment_score":0.2925519645214081,"channel":1,"num_words":1,"start":6.56,"end":6.7999997},{"sentences":[{"text":"assist","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.2258259505033493}],"sentiment":"neutral","sentiment_score":0.2258259505033493,"channel":0,"num_words":1,"start":6.56,"end":6.8799996},{"sentences":[{"text":"are","start":6.7999997,"end":6.96,"sentiment":"neutral","sentiment_score":0.26156461238861084}],"sentiment":"neutral","sentiment_score":0.26156461238861084,"channel":1,"num_words":1,"start":6.7999997,"end":6.96},{"sentences":[{"text":"you","start":6.8799996,"end":7.04,"sentiment":"neutral","sentiment_score":0.31508031487464905}],"sentiment":"neutral","sentiment_score":0.31508031487464905,"channel":0,"num_words":1,"start":6.8799996,"end":7.04},{"sentences":[{"text":"you","start":6.96,"end":7.12,"sentiment":"neutral","sentiment_score":0.3165280520915985}],"sentiment":"neutral","sentiment_score":0.3165280520915985,"channel":1,"num_words":1,"start":6.96,"end":7.12},{"sentences":[{"text":"today?","start":7.04,"end":7.54,"sentiment":"neutral","sentiment_score":0.2544274926185608}],"sentiment":"neutral","sentiment_score":0.2544274926185608,"channel":0,"num_words":1,"start":7.04,"end":7.54},{"sentences":[{"text":"today?","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.09700608253479004},{"text":"I'm Sudhir","start":7.44,"end":8.18,"sentiment":"neutral","sentiment_score":0.0665670856833458}],"sentiment":"neutral","sentiment_score":0.07671341796716054,"channel":1,"num_words":3,"start":7.12,"end":8.18},{"sentences":[{"text":"Mhmm.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.05323829501867294}],"sentiment":"neutral","sentiment_score":0.05323829501867294,"channel":0,"num_words":1,"start":8.08,"end":8.58},{"sentences":[{"text":"speaking.","start":8.24,"end":8.639999,"sentiment":"neutral","sentiment_score":0.06556889414787292},{"text":"How are you today?","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":0.1821754276752472}],"sentiment":"neutral","sentiment_score":0.15885412096977233,"channel":1,"num_words":5,"start":8.24,"end":9.7},{"sentences":[{"text":"Yes.","start":10.0,"end":10.24,"sentiment":"neutral","sentiment_score":0.24121753871440887},{"text":"I'm good.","start":10.24,"end":10.719999,"sentiment":"positive","sentiment_score":0.4725751280784607},{"text":"Thanks for asking.","start":10.719999,"end":11.5199995,"sentiment":"positive","sentiment_score":0.6334306200345358},{"text":"How are you?","start":11.5199995,"end":12.42,"sentiment":"neutral","sentiment_score":0.3283689816792806}],"sentiment":"positive","sentiment_score":0.452418511112531,"channel":0,"num_words":9,"start":10.0,"end":12.42},{"sentences":[{"text":"I'm good.","start":12.799999,"end":13.545,"sentiment":"neutral","sentiment_score":0.18497386574745178},{"text":"Actually, I need to cancel my, like, Internet connection.","start":13.705,"end":16.505001,"sentiment":"neutral","sentiment_score":-0.18549941149022844},{"text":"Can you please help me with this?","start":16.505001,"end":18.205,"sentiment":"neutral","sentiment_score":-0.04349138640931675}],"sentiment":"neutral","sentiment_score":-0.08911037093235387,"channel":1,"num_words":18,"start":12.799999,"end":18.205},{"sentences":[{"text":"Okay.","start":20.285,"end":20.785,"sentiment":"neutral","sentiment_score":-0.020372003316879272},{"text":"May I ask your full name, please, for me to","start":20.925,"end":23.965,"sentiment":"neutral","sentiment_score":-0.005927823670208454}],"sentiment":"neutral","sentiment_score":-0.007240930910814892,"channel":0,"num_words":11,"start":20.285,"end":23.965},{"sentences":[{"text":"Sudesh","start":23.785,"end":24.285,"sentiment":"neutral","sentiment_score":-0.005485682748258114}],"sentiment":"neutral","sentiment_score":-0.005485682748258114,"channel":1,"num_words":1,"start":23.785,"end":24.285},{"sentences":[{"text":"check the account?","start":23.965,"end":24.865,"sentiment":"neutral","sentiment_score":-0.010826953997214636}],"sentiment":"neutral","sentiment_score":-0.010826953997214636,"channel":0,"num_words":3,"start":23.965,"end":24.865},{"sentences":[{"text":"Shrestha.","start":24.425,"end":24.925,"sentiment":"neutral","sentiment_score":-0.012115323916077614}],"sentiment":"neutral","sentiment_score":-0.012115323916077614,"channel":1,"num_words":1,"start":24.425,"end":24.925},{"sentences":[{"text":"Okay.","start":27.78,"end":28.28,"sentiment":"neutral","sentiment_score":-0.015532470308244228},{"text":"May I know the reason for the cancellation?","start":29.62,"end":31.640001,"sentiment":"neutral","sentiment_score":-0.04773044306784868}],"sentiment":"neutral","sentiment_score":-0.044152890539003745,"channel":0,"num_words":9,"start":27.78,"end":31.640001},{"sentences":[{"text":"Because, like, I can't activate my Internet, but it's been, like, I keep trying.","start":32.47,"end":37.27,"sentiment":"neutral","sentiment_score":-0.292693344610078},{"text":"I cannot I'm not in, like, contract.","start":37.27,"end":39.61,"sentiment":"negative","sentiment_score":-0.36940171888896395},{"text":"No lock in contract.","start":40.715,"end":42.015,"sentiment":"neutral","sentiment_score":-0.246653001755476},{"text":"So, like, I cannot able to connect the Internet to my, like, phone or in the TV, anything.","start":43.435,"end":49.035,"sentiment":"neutral","sentiment_score":-0.2974362563755777},{"text":"Yeah.","start":49.035,"end":49.535,"sentiment":"neutral","sentiment_score":-0.13202084600925446}],"sentiment":"neutral","sentiment_score":-0.29900009828534996,"channel":1,"num_words":44,"start":32.47,"end":49.535},{"sentences":[{"text":"I just connect yesterday.","start":52.475,"end":53.775,"sentiment":"neutral","sentiment_score":-0.1633049938827753},{"text":"Like, I got the email stating, like, your Internet has been activated, but I'm not able to connect my Internet.","start":54.155,"end":61.300003,"sentiment":"neutral","sentiment_score":-0.21726177781820297},{"text":"So, like, I maybe something wrong with my Internet connection.","start":61.440002,"end":66.9,"sentiment":"negative","sentiment_score":-0.33675642013549806}],"sentiment":"neutral","sentiment_score":-0.2460594039191218,"channel":1,"num_words":34,"start":52.475,"end":66.9},{"sentences":[{"text":"Yeah.","start":68.325,"end":68.825,"sentiment":"neutral","sentiment_score":-0.08413050323724747},{"text":"Actually, upon checking your account, the activation is still in process with the network team.","start":69.205,"end":77.305,"sentiment":"neutral","sentiment_score":-0.11073651959498723}],"sentiment":"neutral","sentiment_score":-0.1090736435726285,"channel":0,"num_words":16,"start":68.325,"end":77.305},{"sentences":[{"text":"But I tried","start":78.685005,"end":79.645004,"sentiment":"neutral","sentiment_score":-0.07394671688477199}],"sentiment":"neutral","sentiment_score":-0.07394671688477199,"channel":1,"num_words":3,"start":78.685005,"end":79.645004},{"sentences":[{"text":"The","start":79.445,"end":79.685,"sentiment":"neutral","sentiment_score":-0.04477780312299728}],"sentiment":"neutral","sentiment_score":-0.04477780312299728,"channel":0,"num_words":1,"start":79.445,"end":79.685},{"sentences":[{"text":"since","start":79.645004,"end":79.965004,"sentiment":"neutral","sentiment_score":-0.07543175667524338}],"sentiment":"neutral","sentiment_score":-0.07543175667524338,"channel":1,"num_words":1,"start":79.645004,"end":79.965004},{"sentences":[{"text":"status","start":79.685,"end":80.165,"sentiment":"neutral","sentiment_score":-0.07356265187263489}],"sentiment":"neutral","sentiment_score":-0.07356265187263489,"channel":0,"num_words":1,"start":79.685,"end":80.165},{"sentences":[{"text":"this","start":79.965004,"end":80.205,"sentiment":"neutral","sentiment_score":-0.11331920325756072}],"sentiment":"neutral","sentiment_score":-0.11331920325756072,"channel":1,"num_words":1,"start":79.965004,"end":80.205},{"sentences":[{"text":"the","start":80.165,"end":80.405,"sentiment":"neutral","sentiment_score":-0.10533920675516129}],"sentiment":"neutral","sentiment_score":-0.10533920675516129,"channel":0,"num_words":1,"start":80.165,"end":80.405},{"sentences":[{"text":"morning.","start":80.205,"end":80.705,"sentiment":"neutral","sentiment_score":-0.09153221547603609}],"sentiment":"neutral","sentiment_score":-0.09153221547603609,"channel":1,"num_words":1,"start":80.205,"end":80.705},{"sentences":[{"text":"status is","start":80.405,"end":81.045,"sentiment":"neutral","sentiment_score":-0.08316551521420479}],"sentiment":"neutral","sentiment_score":-0.08316551521420479,"channel":0,"num_words":2,"start":80.405,"end":81.045},{"sentences":[{"text":"Yeah.","start":80.925,"end":81.425,"sentiment":"neutral","sentiment_score":-0.10821762681007384}],"sentiment":"neutral","sentiment_score":-0.10821762681007384,"channel":1,"num_words":1,"start":80.925,"end":81.425},{"sentences":[{"text":"still running.","start":81.045,"end":82.29,"sentiment":"neutral","sentiment_score":-0.16891954094171524}],"sentiment":"neutral","sentiment_score":-0.16891954094171524,"channel":0,"num_words":2,"start":81.045,"end":82.29},{"sentences":[{"text":"I'm not able to connect to my phone.","start":83.81,"end":85.97,"sentiment":"neutral","sentiment_score":-0.31856708973646164},{"text":"Yeah.","start":85.97,"end":86.47,"sentiment":"neutral","sentiment_score":-0.08229701220989227},{"text":"Just cancel it,","start":87.01,"end":87.81,"sentiment":"neutral","sentiment_score":-0.13599885503451029}],"sentiment":"neutral","sentiment_score":-0.2532358579337597,"channel":1,"num_words":12,"start":83.81,"end":87.81},{"sentences":[{"text":"Mhmm.","start":87.71,"end":88.21,"sentiment":"neutral","sentiment_score":-0.0787046030163765}],"sentiment":"neutral","sentiment_score":-0.0787046030163765,"channel":0,"num_words":1,"start":87.71,"end":88.21},{"sentences":[{"text":"please.","start":87.81,"end":88.13,"sentiment":"neutral","sentiment_score":-0.09723080694675446},{"text":"If I need again, I will contact you again, please.","start":88.13,"end":90.71,"sentiment":"neutral","sentiment_score":-0.12029770761728287}],"sentiment":"neutral","sentiment_score":-0.11820071664723483,"channel":1,"num_words":11,"start":87.81,"end":90.71},{"sentences":[{"text":"Yes.","start":93.549995,"end":94.049995,"sentiment":"neutral","sentiment_score":-0.028617745265364647},{"text":"For the cancellation of service, if ever you will be cancelling today, we cannot refund the your payment","start":96.155,"end":105.455,"sentiment":"neutral","sentiment_score":-0.17025456370578873}],"sentiment":"neutral","sentiment_score":-0.16279999431418746,"channel":0,"num_words":19,"start":93.549995,"end":105.455},{"sentences":[{"text":"That's okay.","start":104.985,"end":105.705,"sentiment":"neutral","sentiment_score":-0.05140549410134554}],"sentiment":"neutral","sentiment_score":-0.05140549410134554,"channel":1,"num_words":2,"start":104.985,"end":105.705},{"sentences":[{"text":"since","start":105.675,"end":106.075,"sentiment":"neutral","sentiment_score":-0.034473709762096405}],"sentiment":"neutral","sentiment_score":-0.034473709762096405,"channel":0,"num_words":1,"start":105.675,"end":106.075},{"sentences":[{"text":"That's okay.","start":105.705,"end":106.185,"sentiment":"neutral","sentiment_score":-0.013153565116226673}],"sentiment":"neutral","sentiment_score":-0.013153565116226673,"channel":1,"num_words":2,"start":105.705,"end":106.185},{"sentences":[{"text":"we","start":106.075,"end":106.235,"sentiment":"neutral","sentiment_score":-0.053346484899520874}],"sentiment":"neutral","sentiment_score":-0.053346484899520874,"channel":0,"num_words":1,"start":106.075,"end":106.235},{"sentences":[{"text":"I","start":106.185,"end":106.265,"sentiment":"neutral","sentiment_score":-0.07756230980157852}],"sentiment":"neutral","sentiment_score":-0.07756230980157852,"channel":1,"num_words":1,"start":106.185,"end":106.265},{"sentences":[{"text":"are","start":106.235,"end":106.735,"sentiment":"neutral","sentiment_score":-0.0684233009815216}],"sentiment":"neutral","sentiment_score":-0.0684233009815216,"channel":0,"num_words":1,"start":106.235,"end":106.735},{"sentences":[{"text":"already paid for a month and forty five dollar.","start":106.265,"end":108.665,"sentiment":"neutral","sentiment_score":-0.06549758257137404},{"text":"On the '12, I think I paid in total.","start":108.665,"end":110.925,"sentiment":"neutral","sentiment_score":-0.035783637315034866},{"text":"That's okay.","start":111.54,"end":112.28001,"sentiment":"neutral","sentiment_score":0.0644349716603756},{"text":"That's alright.","start":112.340004,"end":113.16,"sentiment":"neutral","sentiment_score":0.0601431168615818}],"sentiment":"neutral","sentiment_score":-0.030107945542443882,"channel":1,"num_words":22,"start":106.265,"end":113.16},{"sentences":[{"text":"You don't want to wait still?","start":115.86,"end":119.0,"sentiment":"neutral","sentiment_score":-0.12336111006637414},{"text":"Because we're currently activating it still.","start":119.06,"end":121.88,"sentiment":"neutral","sentiment_score":-0.0860143235574166}],"sentiment":"neutral","sentiment_score":-0.10468771681189537,"channel":0,"num_words":12,"start":115.86,"end":121.88},{"sentences":[{"text":"No.","start":123.22,"end":123.380005,"sentiment":"neutral","sentiment_score":-0.13520346581935885},{"text":"Just","start":123.380005,"end":123.62,"sentiment":"neutral","sentiment_score":-0.13817888498306274}],"sentiment":"neutral","sentiment_score":-0.13669117540121078,"channel":1,"num_words":2,"start":123.22,"end":123.62},{"sentences":[{"text":"It's","start":123.534996,"end":123.854996,"sentiment":"neutral","sentiment_score":-0.20353548228740692}],"sentiment":"neutral","sentiment_score":-0.20353548228740692,"channel":0,"num_words":1,"start":123.534996,"end":123.854996},{"sentences":[{"text":"please","start":123.62,"end":123.86,"sentiment":"neutral","sentiment_score":-0.2692711055278778}],"sentiment":"neutral","sentiment_score":-0.2692711055278778,"channel":1,"num_words":1,"start":123.62,"end":123.86},{"sentences":[{"text":"not","start":123.854996,"end":124.095,"sentiment":"neutral","sentiment_score":-0.2775336503982544}],"sentiment":"neutral","sentiment_score":-0.2775336503982544,"channel":0,"num_words":1,"start":123.854996,"end":124.095},{"sentences":[{"text":"cancel","start":123.86,"end":124.340004,"sentiment":"neutral","sentiment_score":-0.3214907944202423}],"sentiment":"neutral","sentiment_score":-0.3214907944202423,"channel":1,"num_words":1,"start":123.86,"end":124.340004},{"sentences":[{"text":"yet","start":124.095,"end":124.415,"sentiment":"neutral","sentiment_score":-0.3278957009315491}],"sentiment":"neutral","sentiment_score":-0.3278957009315491,"channel":0,"num_words":1,"start":124.095,"end":124.415},{"sentences":[{"text":"it.","start":124.340004,"end":124.5,"sentiment":"neutral","sentiment_score":-0.26752007007598877}],"sentiment":"neutral","sentiment_score":-0.26752007007598877,"channel":1,"num_words":1,"start":124.340004,"end":124.5},{"sentences":[{"text":"finished.","start":124.415,"end":124.915,"sentiment":"neutral","sentiment_score":-0.1158006638288498}],"sentiment":"neutral","sentiment_score":-0.1158006638288498,"channel":0,"num_words":1,"start":124.415,"end":124.915},{"sentences":[{"text":"Yeah.","start":124.5,"end":124.935,"sentiment":"neutral","sentiment_score":-0.049713559448719025},{"text":"Just please cancel it.","start":125.735,"end":126.695,"sentiment":"neutral","sentiment_score":-0.0890984982252121},{"text":"If I need to connect again, I will contact you, please.","start":126.695,"end":129.675,"sentiment":"neutral","sentiment_score":-0.09622610969976945}],"sentiment":"neutral","sentiment_score":-0.09153717244043946,"channel":1,"num_words":16,"start":124.5,"end":129.675},{"sentences":[{"text":"So we're not going to proceed with the installation?","start":132.815,"end":136.355,"sentiment":"neutral","sentiment_score":-0.14656968331999248},{"text":"Continue","start":138.22,"end":138.72,"sentiment":"neutral","sentiment_score":-0.05713542550802231}],"sentiment":"neutral","sentiment_score":-0.13762625753879548,"channel":0,"num_words":10,"start":132.815,"end":138.72},{"sentences":[{"text":"Yeah.","start":141.24,"end":141.48,"sentiment":"neutral","sentiment_score":-0.05340244621038437},{"text":"Just leave it, please.","start":141.48,"end":142.44,"sentiment":"neutral","sentiment_score":-0.09838534705340862},{"text":"Yeah.","start":142.44,"end":142.6,"sentiment":"neutral","sentiment_score":-0.06073987856507301}],"sentiment":"neutral","sentiment_score":-0.08461395216484864,"channel":1,"num_words":6,"start":141.24,"end":142.6},{"sentences":[{"text":"anymore?","start":142.46,"end":142.96,"sentiment":"neutral","sentiment_score":-0.07684934884309769}],"sentiment":"neutral","sentiment_score":-0.07684934884309769,"channel":0,"num_words":1,"start":142.46,"end":142.96},{"sentences":[{"text":"I tried since this morning.","start":142.6,"end":143.96,"sentiment":"neutral","sentiment_score":-0.13662102073431015},{"text":"Yeah.","start":143.96,"end":144.2,"sentiment":"neutral","sentiment_score":-0.1916171759366989},{"text":"I'm not able to connect here.","start":144.2,"end":145.98,"sentiment":"negative","sentiment_score":-0.3459851145744324}],"sentiment":"neutral","sentiment_score":-0.24588608058790365,"channel":1,"num_words":12,"start":142.6,"end":145.98},{"sentences":[{"text":"Yeah.","start":146.70001,"end":147.20001,"sentiment":"neutral","sentiment_score":-0.08802380412817001},{"text":"Because the reason is it's still they're still processing the activation.","start":147.26001,"end":152.64001,"sentiment":"neutral","sentiment_score":-0.10862244665622711},{"text":"That's why you still do not have the Internet connection.","start":153.345,"end":155.925,"sentiment":"neutral","sentiment_score":-0.14794118255376815},{"text":"But once the activation is done, you can connect","start":156.385,"end":161.50499,"sentiment":"neutral","sentiment_score":0.0026190156737963357}],"sentiment":"neutral","sentiment_score":-0.08834552909097364,"channel":0,"num_words":31,"start":146.70001,"end":161.50499},{"sentences":[{"text":"No.","start":161.285,"end":161.605,"sentiment":"neutral","sentiment_score":-0.16092953085899353}],"sentiment":"neutral","sentiment_score":-0.16092953085899353,"channel":1,"num_words":1,"start":161.285,"end":161.605},{"sentences":[{"text":"to","start":161.50499,"end":161.665,"sentiment":"neutral","sentiment_score":-0.19523152709007263}],"sentiment":"neutral","sentiment_score":-0.19523152709007263,"channel":0,"num_words":1,"start":161.50499,"end":161.665},{"sentences":[{"text":"I","start":161.605,"end":161.765,"sentiment":"neutral","sentiment_score":-0.2434605360031128}],"sentiment":"neutral","sentiment_score":-0.2434605360031128,"channel":1,"num_words":1,"start":161.605,"end":161.765},{"sentences":[{"text":"it","start":161.665,"end":162.165,"sentiment":"neutral","sentiment_score":-0.28981924057006836}],"sentiment":"neutral","sentiment_score":-0.28981924057006836,"channel":0,"num_words":1,"start":161.665,"end":162.165},{"sentences":[{"text":"already got","start":161.765,"end":162.405,"sentiment":"neutral","sentiment_score":-0.33200207352638245}],"sentiment":"neutral","sentiment_score":-0.33200207352638245,"channel":1,"num_words":2,"start":161.765,"end":162.405},{"sentences":[{"text":"right","start":162.305,"end":162.545,"sentiment":"neutral","sentiment_score":-0.27126991748809814}],"sentiment":"neutral","sentiment_score":-0.27126991748809814,"channel":0,"num_words":1,"start":162.305,"end":162.545},{"sentences":[{"text":"the","start":162.405,"end":162.565,"sentiment":"neutral","sentiment_score":-0.23511949181556704}],"sentiment":"neutral","sentiment_score":-0.23511949181556704,"channel":1,"num_words":1,"start":162.405,"end":162.565},{"sentences":[{"text":"away.","start":162.545,"end":163.045,"sentiment":"neutral","sentiment_score":-0.20721906423568728}],"sentiment":"neutral","sentiment_score":-0.20721906423568728,"channel":0,"num_words":1,"start":162.545,"end":163.045},{"sentences":[{"text":"message regarding, like, your Internet is activated.","start":162.565,"end":165.305,"sentiment":"neutral","sentiment_score":-0.060706009822232385},{"text":"Like, your connection is activated already this morning.","start":165.525,"end":168.745,"sentiment":"neutral","sentiment_score":-0.01301768934354186}],"sentiment":"neutral","sentiment_score":-0.035272238900264104,"channel":1,"num_words":15,"start":162.565,"end":168.745},{"sentences":[{"text":"Okay.","start":170.03001,"end":170.35,"sentiment":"neutral","sentiment_score":-0.0796516090631485},{"text":"But I think the message confused you.","start":170.35,"end":174.05,"sentiment":"neutral","sentiment_score":-0.3053855172225407},{"text":"I think they send the message incorrectly in mistake.","start":174.35,"end":177.89001,"sentiment":"negative","sentiment_score":-0.4842086566819085}],"sentiment":"negative","sentiment_score":-0.3867781258681241,"channel":0,"num_words":17,"start":170.03001,"end":177.89001},{"sentences":[{"text":"I don't think so.","start":179.83,"end":180.70999,"sentiment":"negative","sentiment_score":-0.43652940541505814},{"text":"I can't do it.","start":180.70999,"end":181.51,"sentiment":"negative","sentiment_score":-0.48848850280046463},{"text":"Yeah.","start":181.51,"end":182.01,"sentiment":"neutral","sentiment_score":-0.08350817859172821}],"sentiment":"negative","sentiment_score":-0.42039775682820213,"channel":1,"num_words":9,"start":179.83,"end":182.01},{"sentences":[{"text":"Yeah.","start":181.79001,"end":182.29001,"sentiment":"neutral","sentiment_score":-0.02457047998905182},{"text":"Because upon checking your activation right now, it's the status of it is still is still running, so it's still in progress.","start":183.395,"end":194.29501,"sentiment":"neutral","sentiment_score":0.09587065096605908},{"text":"I suggest we still wait for, like, within twenty four hours because that's the our timeline for the activation within twenty four hours.","start":196.27501,"end":209.51,"sentiment":"neutral","sentiment_score":0.04547782566236413},{"text":"Then mhmm.","start":211.475,"end":212.29501,"sentiment":"neutral","sentiment_score":-0.03809126652777195}],"sentiment":"neutral","sentiment_score":0.06363315205089748,"channel":0,"num_words":48,"start":181.79001,"end":212.29501},{"sentences":[{"text":"Like,","start":212.315,"end":212.815,"sentiment":"neutral","sentiment_score":-0.05680792033672333}],"sentiment":"neutral","sentiment_score":-0.05680792033672333,"channel":1,"num_words":1,"start":212.315,"end":212.815},{"sentences":[{"text":"Apologies","start":217.15501,"end":217.65501,"sentiment":"neutral","sentiment_score":-0.23071491718292236}],"sentiment":"neutral","sentiment_score":-0.23071491718292236,"channel":0,"num_words":1,"start":217.15501,"end":217.65501},{"sentences":[{"text":"can","start":217.675,"end":218.175,"sentiment":"neutral","sentiment_score":-0.264363169670105}],"sentiment":"neutral","sentiment_score":-0.264363169670105,"channel":1,"num_words":1,"start":217.675,"end":218.175},{"sentences":[{"text":"for the confusion.","start":217.79501,"end":218.695,"sentiment":"neutral","sentiment_score":-0.2604612509409587}],"sentiment":"neutral","sentiment_score":-0.2604612509409587,"channel":0,"num_words":3,"start":217.79501,"end":218.695},{"sentences":[{"text":"I have my own router?","start":223.035,"end":224.49501,"sentiment":"neutral","sentiment_score":-0.093865667283535},{"text":"Maybe something problem","start":224.55501,"end":225.675,"sentiment":"neutral","sentiment_score":-0.14991377790768942}],"sentiment":"neutral","sentiment_score":-0.11488370876759291,"channel":1,"num_words":8,"start":223.035,"end":225.675},{"sentences":[{"text":"Mhmm.","start":225.55501,"end":225.87,"sentiment":"neutral","sentiment_score":-0.11302371323108672}],"sentiment":"neutral","sentiment_score":-0.11302371323108672,"channel":0,"num_words":1,"start":225.55501,"end":225.87},{"sentences":[{"text":"in my router or what you reckon?","start":225.675,"end":228.05,"sentiment":"neutral","sentiment_score":-0.11798046955040523}],"sentiment":"neutral","sentiment_score":-0.11798046955040523,"channel":1,"num_words":7,"start":225.675,"end":228.05},{"sentences":[{"text":"Yeah.","start":228.83,"end":229.33,"sentiment":"neutral","sentiment_score":0.011953392997384071},{"text":"For the router, I think the network team will be providing you the router.","start":229.62999,"end":238.04999,"sentiment":"neutral","sentiment_score":0.07357468828558922},{"text":"But we're still confirming it since you choose no contract.","start":238.91501,"end":243.095,"sentiment":"neutral","sentiment_score":0.07271945886313916},{"text":"That might be the router is not included to that.","start":245.55501,"end":248.935,"sentiment":"neutral","sentiment_score":-0.0418148485943675},{"text":"But if ever we'll check your router, if it's working, Once the service is activated at the address, we'll check your router if it's compatible.","start":249.155,"end":260.46,"sentiment":"neutral","sentiment_score":0.035527134090662}],"sentiment":"neutral","sentiment_score":0.037320391399164994,"channel":0,"num_words":60,"start":228.83,"end":260.46},{"sentences":[{"text":"Then if it's not, then we can then request a router to the network","start":261.4,"end":266.535,"sentiment":"neutral","sentiment_score":-0.08585736022463866}],"sentiment":"neutral","sentiment_score":-0.08585736022463866,"channel":0,"num_words":14,"start":261.4,"end":266.535},{"sentences":[{"text":"I don't think so.","start":268.975,"end":269.695,"sentiment":"neutral","sentiment_score":-0.18227151036262512},{"text":"I can it's the same thing happened to be to me before.","start":269.695,"end":272.89502,"sentiment":"neutral","sentiment_score":-0.10179917638500531},{"text":"I tried to connect other some Internet.","start":272.89502,"end":275.55502,"sentiment":"neutral","sentiment_score":-0.10405585808413369},{"text":"The same thing","start":276.015,"end":276.655,"sentiment":"neutral","sentiment_score":-0.11366941283146541}],"sentiment":"neutral","sentiment_score":-0.11615674627514985,"channel":1,"num_words":26,"start":268.975,"end":276.655},{"sentences":[{"text":"team.","start":276.615,"end":277.115,"sentiment":"neutral","sentiment_score":-0.119642436504364}],"sentiment":"neutral","sentiment_score":-0.119642436504364,"channel":0,"num_words":1,"start":276.615,"end":277.115},{"sentences":[{"text":"happened to me that time also.","start":276.655,"end":278.255,"sentiment":"neutral","sentiment_score":-0.12063524127006531},{"text":"So I don't think so I able to connect the MTO.","start":278.255,"end":280.99503,"sentiment":"neutral","sentiment_score":-0.14564931799064984}],"sentiment":"neutral","sentiment_score":-0.13682082032456117,"channel":1,"num_words":17,"start":276.655,"end":280.99503},{"sentences":[{"text":"Yeah.","start":282.55002,"end":282.71002,"sentiment":"neutral","sentiment_score":0.012351647019386292},{"text":"But, actually, it's now in progress.","start":282.71002,"end":285.69,"sentiment":"neutral","sentiment_score":0.08718682204683621},{"text":"The network team will advise us if there's a problem.","start":286.63,"end":289.59003,"sentiment":"neutral","sentiment_score":0.06931734420359134},{"text":"But as of the moment, there's no problem with activating the connection at your address.","start":289.59003,"end":295.77002,"sentiment":"neutral","sentiment_score":0.22330247114102045},{"text":"So this should be fine and successful.","start":296.525,"end":300.54498,"sentiment":"positive","sentiment_score":0.48296587807791574}],"sentiment":"neutral","sentiment_score":0.20407549320505217,"channel":0,"num_words":39,"start":282.55002,"end":300.54498},{"sentences":[{"text":"I don't","start":302.30502,"end":302.70502,"sentiment":"neutral","sentiment_score":-0.31495311856269836}],"sentiment":"neutral","sentiment_score":-0.31495311856269836,"channel":1,"num_words":2,"start":302.30502,"end":302.70502},{"sentences":[{"text":"But","start":302.525,"end":303.00497,"sentiment":"neutral","sentiment_score":-0.2886193096637726}],"sentiment":"neutral","sentiment_score":-0.2886193096637726,"channel":0,"num_words":1,"start":302.525,"end":303.00497},{"sentences":[{"text":"know what to do.","start":302.70502,"end":303.505,"sentiment":"negative","sentiment_score":-0.4097718894481659}],"sentiment":"negative","sentiment_score":-0.4097718894481659,"channel":1,"num_words":4,"start":302.70502,"end":303.505},{"sentences":[{"text":"yeah.","start":303.32498,"end":303.82498,"sentiment":"neutral","sentiment_score":-0.13344790041446686}],"sentiment":"neutral","sentiment_score":-0.13344790041446686,"channel":0,"num_words":1,"start":303.32498,"end":303.82498},{"sentences":[{"text":"Just cancel it, please.","start":303.505,"end":304.545,"sentiment":"neutral","sentiment_score":-0.2923300787806511},{"text":"Just cancel it.","start":304.545,"end":305.345,"sentiment":"neutral","sentiment_score":-0.25829603771368664},{"text":"I will have a look.","start":305.345,"end":306.30502,"sentiment":"neutral","sentiment_score":-0.015106988698244095},{"text":"I'll use my data for now.","start":306.30502,"end":308.005,"sentiment":"neutral","sentiment_score":0.01571842883034454}],"sentiment":"neutral","sentiment_score":-0.10696848882071208,"channel":1,"num_words":18,"start":303.505,"end":308.005},{"sentences":[{"text":"Or is it okay if we I suggest for you to wait until tomorrow?","start":309.80002,"end":316.94,"sentiment":"neutral","sentiment_score":-0.06229965814522335},{"text":"Because you since you already paid for the service and","start":317.80002,"end":320.84,"sentiment":"neutral","sentiment_score":-0.18862060084939003}],"sentiment":"neutral","sentiment_score":-0.11493338427195947,"channel":0,"num_words":24,"start":309.80002,"end":320.84},{"sentences":[{"text":"Yeah.","start":320.65,"end":320.97,"sentiment":"neutral","sentiment_score":-0.3215177655220032}],"sentiment":"neutral","sentiment_score":-0.3215177655220032,"channel":1,"num_words":1,"start":320.65,"end":320.97},{"sentences":[{"text":"we","start":320.84,"end":321.0,"sentiment":"negative","sentiment_score":-0.5837093591690063}],"sentiment":"negative","sentiment_score":-0.5837093591690063,"channel":0,"num_words":1,"start":320.84,"end":321.0},{"sentences":[{"text":"I","start":320.97,"end":321.13,"sentiment":"negative","sentiment_score":-0.6168188452720642}],"sentiment":"negative","sentiment_score":-0.6168188452720642,"channel":1,"num_words":1,"start":320.97,"end":321.13},{"sentences":[{"text":"don't","start":321.0,"end":321.24002,"sentiment":"negative","sentiment_score":-0.5916562676429749}],"sentiment":"negative","sentiment_score":-0.5916562676429749,"channel":0,"num_words":1,"start":321.0,"end":321.24002},{"sentences":[{"text":"paid","start":321.13,"end":321.44998,"sentiment":"negative","sentiment_score":-0.5841730237007141}],"sentiment":"negative","sentiment_score":-0.5841730237007141,"channel":1,"num_words":1,"start":321.13,"end":321.44998},{"sentences":[{"text":"want","start":321.24002,"end":321.48,"sentiment":"negative","sentiment_score":-0.6330354809761047}],"sentiment":"negative","sentiment_score":-0.6330354809761047,"channel":0,"num_words":1,"start":321.24002,"end":321.48},{"sentences":[{"text":"already.","start":321.44998,"end":321.94998,"sentiment":"negative","sentiment_score":-0.665587842464447}],"sentiment":"negative","sentiment_score":-0.665587842464447,"channel":1,"num_words":1,"start":321.44998,"end":321.94998},{"sentences":[{"text":"you to waste.","start":321.48,"end":322.84,"sentiment":"negative","sentiment_score":-0.6881232659022013},{"text":"Yeah.","start":322.84,"end":323.34,"sentiment":"negative","sentiment_score":-0.45388588309288025},{"text":"We don't want it to go to waste.","start":324.63498,"end":326.735,"sentiment":"negative","sentiment_score":-0.6244646310806274}],"sentiment":"negative","sentiment_score":-0.6261643941203753,"channel":0,"num_words":12,"start":321.48,"end":326.735},{"sentences":[{"text":"Yeah.","start":328.35498,"end":328.755,"sentiment":"neutral","sentiment_score":-0.21255084872245789},{"text":"I I'm I'm sure it's not working tomorrow.","start":328.755,"end":331.175,"sentiment":"neutral","sentiment_score":-0.3239145539700985},{"text":"I tried before also.","start":331.235,"end":332.595,"sentiment":"neutral","sentiment_score":-0.16771768778562546},{"text":"Yeah.","start":332.595,"end":333.07498,"sentiment":"neutral","sentiment_score":-0.11399394273757936},{"text":"I don't know.","start":333.07498,"end":333.975,"sentiment":"neutral","sentiment_score":-0.12522667398055395}],"sentiment":"neutral","sentiment_score":-0.23320070566499934,"channel":1,"num_words":17,"start":328.35498,"end":333.975},{"sentences":[{"text":"Yeah.","start":334.07498,"end":334.57498,"sentiment":"neutral","sentiment_score":-0.033402010798454285},{"text":"We'll we'll be with you until the activation.","start":334.875,"end":338.895,"sentiment":"neutral","sentiment_score":0.03337549912976101},{"text":"So if ever there's an issue, we'll help you with that.","start":340.22,"end":343.74,"sentiment":"neutral","sentiment_score":0.0414885472167622},{"text":"If possible, we'll also send a technician on your address just for you to be able to connect with the service.","start":343.74,"end":352.88,"sentiment":"neutral","sentiment_score":0.07271134959799903}],"sentiment":"neutral","sentiment_score":0.05407108154102433,"channel":0,"num_words":41,"start":334.07498,"end":352.88},{"sentences":[{"text":"Okay then.","start":354.995,"end":355.635,"sentiment":"neutral","sentiment_score":0.058428194373846054},{"text":"Okay.","start":355.635,"end":355.875,"sentiment":"neutral","sentiment_score":0.05950872600078583},{"text":"I'll wait till tomorrow then, please.","start":355.875,"end":357.555,"sentiment":"neutral","sentiment_score":0.07252485305070877},{"text":"Okay?","start":357.555,"end":358.055,"sentiment":"neutral","sentiment_score":0.05802309513092041}],"sentiment":"neutral","sentiment_score":0.0669537328183651,"channel":1,"num_words":10,"start":354.995,"end":358.055},{"sentences":[{"text":"Yeah.","start":358.825,"end":359.305,"sentiment":"neutral","sentiment_score":0.06947246938943863},{"text":"But I'll I'll update you then if there's a changes with the schedule","start":359.305,"end":362.825,"sentiment":"neutral","sentiment_score":0.0767937251008474}],"sentiment":"neutral","sentiment_score":0.07627077826431819,"channel":0,"num_words":14,"start":358.825,"end":362.825},{"sentences":[{"text":"Like,","start":362.755,"end":362.995,"sentiment":"neutral","sentiment_score":0.03117844834923744}],"sentiment":"neutral","sentiment_score":0.03117844834923744,"channel":1,"num_words":1,"start":362.755,"end":362.995},{"sentences":[{"text":"and","start":362.825,"end":363.065,"sentiment":"neutral","sentiment_score":0.0376335009932518}],"sentiment":"neutral","sentiment_score":0.0376335009932518,"channel":0,"num_words":1,"start":362.825,"end":363.065},{"sentences":[{"text":"if","start":362.995,"end":363.155,"sentiment":"neutral","sentiment_score":0.03652586787939072}],"sentiment":"neutral","sentiment_score":0.03652586787939072,"channel":1,"num_words":1,"start":362.995,"end":363.155},{"sentences":[{"text":"if","start":363.065,"end":363.305,"sentiment":"neutral","sentiment_score":0.035403382033109665}],"sentiment":"neutral","sentiment_score":0.035403382033109665,"channel":0,"num_words":1,"start":363.065,"end":363.305},{"sentences":[{"text":"I","start":363.155,"end":363.315,"sentiment":"neutral","sentiment_score":0.0314212329685688}],"sentiment":"neutral","sentiment_score":0.0314212329685688,"channel":1,"num_words":1,"start":363.155,"end":363.315},{"sentences":[{"text":"the","start":363.305,"end":363.805,"sentiment":"neutral","sentiment_score":0.03556322678923607}],"sentiment":"neutral","sentiment_score":0.03556322678923607,"channel":0,"num_words":1,"start":363.305,"end":363.805},{"sentences":[{"text":"need to buy router from you, how much it takes like?","start":363.315,"end":366.37,"sentiment":"neutral","sentiment_score":0.02241726355119185},{"text":"If you're a router, I need to install here.","start":366.37,"end":368.63,"sentiment":"neutral","sentiment_score":0.016543034360640578}],"sentiment":"neutral","sentiment_score":0.019773860415443777,"channel":1,"num_words":20,"start":363.315,"end":368.63},{"sentences":[{"text":"so for the Gigafy, the network is the one who will be providing you the router.","start":370.92,"end":377.90002,"sentiment":"neutral","sentiment_score":0.03367726120632142}],"sentiment":"neutral","sentiment_score":0.03367726120632142,"channel":0,"num_words":16,"start":370.92,"end":377.90002},{"sentences":[{"text":"Yeah.","start":379.965,"end":380.205,"sentiment":"neutral","sentiment_score":0.02078157849609852}],"sentiment":"neutral","sentiment_score":0.02078157849609852,"channel":1,"num_words":1,"start":379.965,"end":380.205},{"sentences":[{"text":"So","start":380.08502,"end":380.405,"sentiment":"neutral","sentiment_score":0.013058612123131752}],"sentiment":"neutral","sentiment_score":0.013058612123131752,"channel":0,"num_words":1,"start":380.08502,"end":380.405},{"sentences":[{"text":"That's","start":380.205,"end":380.60498,"sentiment":"neutral","sentiment_score":0.020732656121253967}],"sentiment":"neutral","sentiment_score":0.020732656121253967,"channel":1,"num_words":1,"start":380.205,"end":380.60498},{"sentences":[{"text":"right","start":380.405,"end":380.725,"sentiment":"neutral","sentiment_score":0.043792515993118286}],"sentiment":"neutral","sentiment_score":0.043792515993118286,"channel":0,"num_words":1,"start":380.405,"end":380.725},{"sentences":[{"text":"that's","start":380.60498,"end":380.925,"sentiment":"neutral","sentiment_score":0.004900689236819744}],"sentiment":"neutral","sentiment_score":0.004900689236819744,"channel":1,"num_words":1,"start":380.60498,"end":380.925},{"sentences":[{"text":"now","start":380.725,"end":381.225,"sentiment":"neutral","sentiment_score":-0.004098508507013321}],"sentiment":"neutral","sentiment_score":-0.004098508507013321,"channel":0,"num_words":1,"start":380.725,"end":381.225},{"sentences":[{"text":"I'm thinking.","start":380.925,"end":381.645,"sentiment":"neutral","sentiment_score":0.0027419471880421042},{"text":"Yeah.","start":381.645,"end":381.88498,"sentiment":"neutral","sentiment_score":-0.05438409000635147},{"text":"I don't have any router from Gigafy.","start":381.88498,"end":383.82498,"sentiment":"neutral","sentiment_score":-0.10806049193654742},{"text":"Yeah.","start":383.965,"end":384.465,"sentiment":"neutral","sentiment_score":-0.02527398057281971}],"sentiment":"neutral","sentiment_score":-0.07550887452353808,"channel":1,"num_words":11,"start":380.925,"end":384.465},{"sentences":[{"text":"yes.","start":385.045,"end":385.525,"sentiment":"neutral","sentiment_score":0.00021989457309246063},{"text":"So right now, we don't have idea yet for the price of the router.","start":385.525,"end":389.945,"sentiment":"neutral","sentiment_score":-0.05408534913190773},{"text":"But if the activation is successful, we'll then update you regarding the router.","start":390.97998,"end":395.96,"sentiment":"neutral","sentiment_score":0.08917577421435943}],"sentiment":"neutral","sentiment_score":0.014368216839752026,"channel":0,"num_words":28,"start":385.045,"end":395.96},{"sentences":[{"text":"Okay.","start":397.98,"end":398.3,"sentiment":"neutral","sentiment_score":0.04382923990488053}],"sentiment":"neutral","sentiment_score":0.04382923990488053,"channel":1,"num_words":1,"start":397.98,"end":398.3},{"sentences":[{"text":"And","start":398.18,"end":398.34,"sentiment":"neutral","sentiment_score":0.03646567463874817}],"sentiment":"neutral","sentiment_score":0.03646567463874817,"channel":0,"num_words":1,"start":398.18,"end":398.34},{"sentences":[{"text":"I'll","start":398.3,"end":398.54,"sentiment":"neutral","sentiment_score":0.05446699261665344}],"sentiment":"neutral","sentiment_score":0.05446699261665344,"channel":1,"num_words":1,"start":398.3,"end":398.54},{"sentences":[{"text":"how","start":398.34,"end":398.58,"sentiment":"neutral","sentiment_score":0.04049884155392647}],"sentiment":"neutral","sentiment_score":0.04049884155392647,"channel":0,"num_words":1,"start":398.34,"end":398.58},{"sentences":[{"text":"contact","start":398.54,"end":398.86,"sentiment":"neutral","sentiment_score":0.047940462827682495}],"sentiment":"neutral","sentiment_score":0.047940462827682495,"channel":1,"num_words":1,"start":398.54,"end":398.86},{"sentences":[{"text":"is the","start":398.58,"end":398.9,"sentiment":"neutral","sentiment_score":0.051032546907663345}],"sentiment":"neutral","sentiment_score":0.051032546907663345,"channel":0,"num_words":2,"start":398.58,"end":398.9},{"sentences":[{"text":"you","start":398.86,"end":399.1,"sentiment":"neutral","sentiment_score":0.03284972906112671}],"sentiment":"neutral","sentiment_score":0.03284972906112671,"channel":1,"num_words":1,"start":398.86,"end":399.1},{"sentences":[{"text":"process","start":398.9,"end":399.4,"sentiment":"neutral","sentiment_score":0.05006411671638489}],"sentiment":"neutral","sentiment_score":0.05006411671638489,"channel":0,"num_words":1,"start":398.9,"end":399.4},{"sentences":[{"text":"tomorrow","start":399.1,"end":399.58,"sentiment":"neutral","sentiment_score":0.05411943048238754}],"sentiment":"neutral","sentiment_score":0.05411943048238754,"channel":1,"num_words":1,"start":399.1,"end":399.58},{"sentences":[{"text":"with","start":399.46,"end":399.62,"sentiment":"neutral","sentiment_score":0.04166317731142044}],"sentiment":"neutral","sentiment_score":0.04166317731142044,"channel":0,"num_words":1,"start":399.46,"end":399.62},{"sentences":[{"text":"again","start":399.58,"end":399.9,"sentiment":"neutral","sentiment_score":0.03367592394351959}],"sentiment":"neutral","sentiment_score":0.03367592394351959,"channel":1,"num_words":1,"start":399.58,"end":399.9},{"sentences":[{"text":"that?","start":399.62,"end":400.12,"sentiment":"neutral","sentiment_score":0.02239814400672913}],"sentiment":"neutral","sentiment_score":0.02239814400672913,"channel":0,"num_words":1,"start":399.62,"end":400.12},{"sentences":[{"text":"then.","start":399.9,"end":400.4,"sentiment":"neutral","sentiment_score":0.017694253474473953}],"sentiment":"neutral","sentiment_score":0.017694253474473953,"channel":1,"num_words":1,"start":399.9,"end":400.4},{"sentences":[{"text":"Yeah.","start":400.97998,"end":401.47998,"sentiment":"neutral","sentiment_score":0.05754038691520691},{"text":"And I'll update you if ever there's an update within this day about the activation.","start":401.62,"end":407.17502,"sentiment":"neutral","sentiment_score":0.09377584879597028},{"text":"Just more patience, please, with the activation because, yeah, it takes twenty four hours for it.","start":408.275,"end":417.36002,"sentiment":"neutral","sentiment_score":-0.04889540607109666}],"sentiment":"neutral","sentiment_score":0.021307863178662956,"channel":0,"num_words":32,"start":400.97998,"end":417.36002},{"sentences":[{"text":"Okay.","start":418.415,"end":418.655,"sentiment":"neutral","sentiment_score":0.021418506279587746},{"text":"Okay.","start":418.655,"end":418.89502,"sentiment":"neutral","sentiment_score":0.017211725935339928},{"text":"I'll contact you tomorrow.","start":418.89502,"end":419.93,"sentiment":"neutral","sentiment_score":0.04155519790947437},{"text":"So but I did I tried to connect with other Internet that, like, a few days ago.","start":419.93,"end":425.59,"sentiment":"neutral","sentiment_score":-0.11883170946555979},{"text":"Same thing happened, like, today.","start":425.59,"end":427.53,"sentiment":"neutral","sentiment_score":-0.18883051574230195}],"sentiment":"neutral","sentiment_score":-0.0985514505633286,"channel":1,"num_words":28,"start":418.415,"end":427.53},{"sentences":[{"text":"So I don't think something","start":428.22998,"end":429.59,"sentiment":"neutral","sentiment_score":-0.16297223567962646}],"sentiment":"neutral","sentiment_score":-0.16297223567962646,"channel":1,"num_words":5,"start":428.22998,"end":429.59},{"sentences":[{"text":"Okay.","start":429.275,"end":429.775,"sentiment":"neutral","sentiment_score":-0.12822550535202026}],"sentiment":"neutral","sentiment_score":-0.12822550535202026,"channel":0,"num_words":1,"start":429.275,"end":429.775},{"sentences":[{"text":"happened in my own, like, Internet here in my building, something like that.","start":429.59,"end":433.875,"sentiment":"neutral","sentiment_score":-0.13874632234756762}],"sentiment":"neutral","sentiment_score":-0.13874632234756762,"channel":1,"num_words":13,"start":429.59,"end":433.875},{"sentences":[{"text":"Yeah.","start":433.995,"end":434.495,"sentiment":"neutral","sentiment_score":-0.10677675902843475},{"text":"But it's too early for us to conclude because the the activation is still in process.","start":434.79498,"end":442.335,"sentiment":"neutral","sentiment_score":-0.2235040683299303},{"text":"So","start":443.12,"end":443.62,"sentiment":"neutral","sentiment_score":-0.01014019176363945}],"sentiment":"neutral","sentiment_score":-0.2051656691150533,"channel":0,"num_words":18,"start":433.995,"end":443.62},{"sentences":[{"text":"Okay.","start":443.71494,"end":444.03494,"sentiment":"neutral","sentiment_score":0.013939620926976204}],"sentiment":"neutral","sentiment_score":0.013939620926976204,"channel":1,"num_words":1,"start":443.71494,"end":444.03494},{"sentences":[{"text":"as","start":443.84,"end":444.08,"sentiment":"neutral","sentiment_score":0.014471035450696943}],"sentiment":"neutral","sentiment_score":0.014471035450696943,"channel":0,"num_words":1,"start":443.84,"end":444.08},{"sentences":[{"text":"No","start":444.03494,"end":444.19492,"sentiment":"neutral","sentiment_score":0.05310637503862381}],"sentiment":"neutral","sentiment_score":0.05310637503862381,"channel":1,"num_words":1,"start":444.03494,"end":444.19492},{"sentences":[{"text":"of","start":444.08,"end":444.24,"sentiment":"neutral","sentiment_score":0.050131261348724365}],"sentiment":"neutral","sentiment_score":0.050131261348724365,"channel":0,"num_words":1,"start":444.08,"end":444.24},{"sentences":[{"text":"worries.","start":444.19492,"end":444.51492,"sentiment":"neutral","sentiment_score":0.0805397778749466}],"sentiment":"neutral","sentiment_score":0.0805397778749466,"channel":1,"num_words":1,"start":444.19492,"end":444.51492},{"sentences":[{"text":"the moment,","start":444.24,"end":444.72,"sentiment":"neutral","sentiment_score":0.07884467393159866}],"sentiment":"neutral","sentiment_score":0.07884467393159866,"channel":0,"num_words":2,"start":444.24,"end":444.72},{"sentences":[{"text":"Okay.","start":444.51492,"end":444.75494,"sentiment":"neutral","sentiment_score":0.14116737246513367}],"sentiment":"neutral","sentiment_score":0.14116737246513367,"channel":1,"num_words":1,"start":444.51492,"end":444.75494},{"sentences":[{"text":"there's","start":444.72,"end":445.03998,"sentiment":"neutral","sentiment_score":0.14674898982048035}],"sentiment":"neutral","sentiment_score":0.14674898982048035,"channel":0,"num_words":1,"start":444.72,"end":445.03998},{"sentences":[{"text":"I will contact","start":444.75494,"end":445.31494,"sentiment":"neutral","sentiment_score":0.16276747485001883}],"sentiment":"neutral","sentiment_score":0.16276747485001883,"channel":1,"num_words":3,"start":444.75494,"end":445.31494},{"sentences":[{"text":"no issue.","start":445.03998,"end":445.78,"sentiment":"neutral","sentiment_score":0.15505144745111465}],"sentiment":"neutral","sentiment_score":0.15505144745111465,"channel":0,"num_words":2,"start":445.03998,"end":445.78},{"sentences":[{"text":"you tomorrow morning then.","start":445.31494,"end":446.43494,"sentiment":"neutral","sentiment_score":0.19753088057041168},{"text":"Okay?","start":446.43494,"end":446.75494,"sentiment":"neutral","sentiment_score":0.23213276267051697},{"text":"And that's all good.","start":446.75494,"end":447.73492,"sentiment":"positive","sentiment_score":0.43485764414072037}],"sentiment":"neutral","sentiment_score":0.3068540957238939,"channel":1,"num_words":9,"start":445.31494,"end":447.73492},{"sentences":[{"text":"Okay.","start":447.91998,"end":448.41998,"sentiment":"neutral","sentiment_score":0.11386903375387192}],"sentiment":"neutral","sentiment_score":0.11386903375387192,"channel":0,"num_words":1,"start":447.91998,"end":448.41998},{"sentences":[{"text":"Thank you","start":448.83493,"end":449.31494,"sentiment":"positive","sentiment_score":0.8478545248508453}],"sentiment":"positive","sentiment_score":0.8478545248508453,"channel":1,"num_words":2,"start":448.83493,"end":449.31494},{"sentences":[{"text":"Thank","start":449.19998,"end":449.59998,"sentiment":"positive","sentiment_score":0.8415533304214478}],"sentiment":"positive","sentiment_score":0.8415533304214478,"channel":0,"num_words":1,"start":449.19998,"end":449.59998},{"sentences":[{"text":"so much.","start":449.31494,"end":449.79492,"sentiment":"positive","sentiment_score":0.8615874946117401}],"sentiment":"positive","sentiment_score":0.8615874946117401,"channel":1,"num_words":2,"start":449.31494,"end":449.79492},{"sentences":[{"text":"you.","start":449.59998,"end":450.09998,"sentiment":"positive","sentiment_score":0.6674820184707642}],"sentiment":"positive","sentiment_score":0.6674820184707642,"channel":0,"num_words":1,"start":449.59998,"end":450.09998},{"sentences":[{"text":"Thank you.","start":449.79492,"end":450.61493,"sentiment":"positive","sentiment_score":0.7320436239242554}],"sentiment":"positive","sentiment_score":0.7320436239242554,"channel":1,"num_words":2,"start":449.79492,"end":450.61493},{"sentences":[{"text":"Bye bye for now.","start":450.15997,"end":451.22,"sentiment":"neutral","sentiment_score":0.2537836581468582}],"sentiment":"neutral","sentiment_score":0.2537836581468582,"channel":0,"num_words":4,"start":450.15997,"end":451.22}]},"summary":{"result":"success","short":"A customer named Sudhir calls Airtel tech support to cancel his internet connection. The representative informs him that the activation is still in progress and cannot be canceled until the end of the day. The representative suggests waiting until the next day to see if the issue is resolved and promises to update Sudhir if there is a problem."},"intents":{"segments":[{"text":"Actually, I need to cancel my, like, Internet connection. Can you please help me with this?","start_word":39,"end_word":54,"intents":[{"intent":"Cancel internet connection","confidence_score":0.5905468}]},{"text":"For the router, I think the network team will be providing you the router. But we're still confirming it since you choose no contract. That might be the router is not included to that.","start_word":479,"end_word":512,"intents":[{"intent":"Confirm router availability","confidence_score":0.008828813}]},{"text":"If you're a router, I need to install here. so for the Gigafy, the network is the one who will be providing you the router. Yeah.","start_word":803,"end_word":828,"intents":[{"intent":"Update router installation and price","confidence_score":0.011390101}]},{"text":"But it's too early for us to conclude because the the activation is still in process. So Okay. as No of worries. the moment, Okay. there's I will contact no issue. you tomorrow morning then. Okay? And that's all good. Okay.","start_word":967,"end_word":1007,"intents":[{"intent":"Close call","confidence_score":0.014221914}]},{"text":"the moment, Okay. there's I will contact no issue. you tomorrow morning then. Okay?","start_word":989,"end_word":1002,"intents":[{"intent":"Contact tomorrow","confidence_score":0.068431444}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist How are you you today? today? I'm Sudhir Mhmm. speaking. How are you today? Yes.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.20402264595031736},{"text":"I'm good. Thanks for asking. How are you?","start_word":29,"end_word":36,"sentiment":"positive","sentiment_score":0.4780392050743103},{"text":"I'm good. Actually, I need to cancel my, like, Internet connection. Can you please help me with this? Okay. May I ask your full name, please, for me to Sudesh check the account? Shrestha. Okay. May I know the reason for the cancellation? Because, like, I can't activate my Internet, but it's been, like, I keep trying.","start_word":37,"end_word":93,"sentiment":"neutral","sentiment_score":-0.10933206230401991},{"text":"I cannot I'm not in, like, contract.","start_word":94,"end_word":100,"sentiment":"negative","sentiment_score":-0.3651767671108246},{"text":"No lock in contract. So, like, I cannot able to connect the Internet to my, like, phone or in the TV, anything. Yeah. I just connect yesterday. Like, I got the email stating, like, your Internet has been activated, but I'm not able to connect my Internet. So, like, I maybe something wrong with my Internet connection. Yeah. Actually, upon checking your account, the activation is still in process with the network team. But I tried The since status this the morning. status is Yeah. still running. I'm not able to connect to my phone. Yeah. Just cancel it, Mhmm. please. If I need again, I will contact you again, please. Yes. For the cancellation of service, if ever you will be cancelling today, we cannot refund the your payment That's okay. since That's okay. we I are already paid for a month and forty five dollar. On the '12, I think I paid in total. That's okay. That's alright. You don't want to wait still? Because we're currently activating it still. No. Just It's please not cancel yet it. finished. Yeah. Just please cancel it. If I need to connect again, I will contact you, please. So we're not going to proceed with the installation? Continue Yeah. Just leave it, please. Yeah. anymore? I tried since this morning. Yeah.","start_word":101,"end_word":320,"sentiment":"neutral","sentiment_score":-0.14747068285942078},{"text":"I'm not able to connect here.","start_word":321,"end_word":326,"sentiment":"negative","sentiment_score":-0.3372901976108551},{"text":"Yeah. Because the reason is it's still they're still processing the activation. That's why you still do not have the Internet connection. But once the activation is done, you can connect No. to I it already got right the away. message regarding, like, your Internet is activated. Like, your connection is activated already this morning. Okay. But I think the message confused you.","start_word":327,"end_word":389,"sentiment":"neutral","sentiment_score":-0.11777139537864262},{"text":"I think they send the message incorrectly in mistake. I don't think so. I can't do it.","start_word":390,"end_word":406,"sentiment":"negative","sentiment_score":-0.4696974754333496},{"text":"Yeah. Yeah. Because upon checking your activation right now, it's the status of it is still is still running, so it's still in progress. I suggest we still wait for, like, within twenty four hours because that's the our timeline for the activation within twenty four hours. Then mhmm. Like, Apologies can for the confusion. I have my own router? Maybe something problem Mhmm. in my router or what you reckon? Yeah. For the router, I think the network team will be providing you the router. But we're still confirming it since you choose no contract. That might be the router is not included to that. But if ever we'll check your router, if it's working, Once the service is activated at the address, we'll check your router if it's compatible. Then if it's not, then we can then request a router to the network I don't think so. I can it's the same thing happened to be to me before. I tried to connect other some Internet. The same thing team. happened to me that time also. So I don't think so I able to connect the MTO. Yeah. But, actually, it's now in progress. The network team will advise us if there's a problem. But as of the moment, there's no problem with activating the connection at your address.","start_word":407,"end_word":627,"sentiment":"neutral","sentiment_score":-0.0005910020554438233},{"text":"So this should be fine and successful.","start_word":628,"end_word":634,"sentiment":"positive","sentiment_score":0.479134202003479},{"text":"I don't But know what to do.","start_word":635,"end_word":641,"sentiment":"negative","sentiment_score":-0.33953386545181274},{"text":"yeah. Just cancel it, please. Just cancel it. I will have a look. I'll use my data for now. Or is it okay if we I suggest for you to wait until tomorrow? Because you since you already paid for the service and Yeah.","start_word":642,"end_word":685,"sentiment":"neutral","sentiment_score":-0.1179811116307974},{"text":"we I don't paid want already. you to waste. Yeah. We don't want it to go to waste.","start_word":686,"end_word":703,"sentiment":"negative","sentiment_score":-0.6087189316749573},{"text":"Yeah. I I'm I'm sure it's not working tomorrow. I tried before also. Yeah. I don't know. Yeah. We'll we'll be with you until the activation. So if ever there's an issue, we'll help you with that. If possible, we'll also send a technician on your address just for you to be able to connect with the service. Okay then. Okay. I'll wait till tomorrow then, please. Okay? Yeah. But I'll I'll update you then if there's a changes with the schedule Like, and if if I the need to buy router from you, how much it takes like? If you're a router, I need to install here. so for the Gigafy, the network is the one who will be providing you the router. Yeah. So That's right that's now I'm thinking. Yeah. I don't have any router from Gigafy. Yeah. yes. So right now, we don't have idea yet for the price of the router. But if the activation is successful, we'll then update you regarding the router. Okay. And I'll how contact is the you process tomorrow with again that? then. Yeah. And I'll update you if ever there's an update within this day about the activation. Just more patience, please, with the activation because, yeah, it takes twenty four hours for it. Okay. Okay. I'll contact you tomorrow. So but I did I tried to connect with other Internet that, like, a few days ago. Same thing happened, like, today. So I don't think something Okay. happened in my own, like, Internet here in my building, something like that. Yeah. But it's too early for us to conclude because the the activation is still in process. So Okay. as No of worries. the moment, Okay. there's I will contact no issue. you tomorrow morning then. Okay?","start_word":704,"end_word":1002,"sentiment":"neutral","sentiment_score":-0.013800207525491714},{"text":"And that's all good.","start_word":1003,"end_word":1006,"sentiment":"positive","sentiment_score":0.4394482374191284},{"text":"Okay.","start_word":1007,"end_word":1007,"sentiment":"neutral","sentiment_score":0.17110446095466614},{"text":"Thank you Thank so much. you. Thank you. Bye bye for now.","start_word":1008,"end_word":1019,"sentiment":"positive","sentiment_score":0.6126286387443542}],"average":{"sentiment":"neutral","sentiment_score":-0.05649785518000994}}}}