{"metadata":{"transaction_key":"deprecated","request_id":"01a09d22-e487-72b1-9cb2-642c0534bb0b","sha256":"76ee499ff2779119b119757472dc15a59a4da4de4347528713e03bcaabebee3f","created":"2026-09-13T23:38:26.402Z","duration":42.26394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":112,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":130,"output_tokens":130},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":130,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, yes. Hi, Denise. Good morning. I I was, yes, sir. My name is Andrew, and I I was actually calling I'm trying to get a hold of Peter Smith. Thank you.","confidence":0.98657227,"words":[{"word":"oh","start":11.759999,"end":12.08,"confidence":0.9794922,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.15502387285232544},{"word":"yes","start":12.08,"end":12.4,"confidence":0.9975586,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.1461386680603027},{"word":"hi","start":12.4,"end":12.719999,"confidence":0.9909668,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.266937255859375},{"word":"denise","start":12.719999,"end":13.219999,"confidence":0.9909668,"punctuated_word":"Denise.","sentiment":"neutral","sentiment_score":0.2595667839050293},{"word":"good","start":13.44,"end":13.599999,"confidence":0.8618164,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.482889324426651},{"word":"morning","start":13.599999,"end":14.099999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4161381721496582},{"word":"i","start":14.96,"end":15.2,"confidence":0.8256836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19251301884651184},{"word":"i","start":15.2,"end":15.28,"confidence":0.5234375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1503313034772873},{"word":"was","start":15.28,"end":15.78,"confidence":0.6958008,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":0.16865946352481842},{"word":"yes","start":16.795,"end":17.035,"confidence":0.63427734,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.20256176590919495},{"word":"sir","start":17.035,"end":17.355,"confidence":0.7832031,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2092655748128891},{"word":"my","start":17.355,"end":17.515,"confidence":0.99121094,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.11988109350204468},{"word":"name","start":17.515,"end":17.675,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.11267682164907455},{"word":"is","start":17.675,"end":17.915,"confidence":0.9892578,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1174851804971695},{"word":"andrew","start":17.915,"end":18.415,"confidence":0.90722656,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.12514430284500122},{"word":"and","start":18.635,"end":19.035,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10029488056898116},{"word":"i","start":19.035,"end":19.275,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08690362423658371},{"word":"i","start":19.275,"end":19.435,"confidence":0.9770508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08516261726617813},{"word":"was","start":19.435,"end":19.935,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.08409275859594345},{"word":"actually","start":19.994999,"end":20.395,"confidence":0.8598633,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.10658887773752213},{"word":"calling","start":20.395,"end":20.635,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.05838128179311752},{"word":"i'm","start":20.795,"end":20.955,"confidence":0.99365234,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06240878999233246},{"word":"trying","start":20.955,"end":21.195,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.08659859001636505},{"word":"to","start":21.195,"end":21.275,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09353159368038176},{"word":"get","start":21.275,"end":21.515,"confidence":0.8671875,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07167482376098633},{"word":"a","start":21.515,"end":21.595,"confidence":0.640625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0942184180021286},{"word":"hold","start":21.595,"end":21.915,"confidence":0.72802734,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.10691077262163162},{"word":"of","start":21.915,"end":22.235,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08334629982709885},{"word":"peter","start":22.235,"end":22.555,"confidence":0.9819336,"punctuated_word":"Peter","sentiment":"neutral","sentiment_score":0.08538953214883804},{"word":"smith","start":22.555,"end":23.055,"confidence":0.98657227,"punctuated_word":"Smith.","sentiment":"neutral","sentiment_score":0.12250425666570663},{"word":"thank","start":27.835,"end":28.235,"confidence":0.23168945,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.29457420110702515},{"word":"you","start":28.235,"end":28.735,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31608229875564575}],"paragraphs":{"transcript":"\nOh, yes. Hi, Denise. Good morning. I I was, yes, sir. My name is Andrew, and I I was actually calling I'm trying to get a hold of Peter Smith.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":11.759999,"end":12.4,"sentiment":"neutral","sentiment_score":0.1505812704563141},{"text":"Hi, Denise.","start":12.4,"end":13.219999,"sentiment":"neutral","sentiment_score":0.26325201988220215},{"text":"Good morning.","start":13.44,"end":14.099999,"sentiment":"positive","sentiment_score":0.4495137482881546},{"text":"I I was, yes, sir.","start":14.96,"end":17.355,"sentiment":"neutral","sentiment_score":0.18466622531414031},{"text":"My name is Andrew, and I I was actually calling I'm trying to get a hold of Peter Smith.","start":17.355,"end":23.055,"sentiment":"neutral","sentiment_score":0.09490497449510976}],"sentiment":"neutral","sentiment_score":0.14844065730770428,"num_words":30,"start":11.759999,"end":23.055},{"sentences":[{"text":"Thank you.","start":27.835,"end":28.735,"sentiment":"neutral","sentiment_score":0.30532824993133545}],"sentiment":"neutral","sentiment_score":0.30532824993133545,"num_words":2,"start":27.835,"end":28.735}]}}]},{"alternatives":[{"transcript":"Thank you for calling Hunter Leisure. Our operator is currently assisting with other Hunter Leisure. Good morning. It's Denise speaking. Good morning. I'll put you through. I won't be a moment. Hello. You have called Peter Schmidt. At the moment, I'm out of my office. So please leave a message or call if urgent. My","confidence":0.99609375,"words":[{"word":"thank","start":2.3999999,"end":2.56,"confidence":0.54541016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5379307866096497},{"word":"you","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.46582457423210144},{"word":"for","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49032333493232727},{"word":"calling","start":2.96,"end":3.4399998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4603298008441925},{"word":"hunter","start":3.4399998,"end":3.84,"confidence":0.9741211,"punctuated_word":"Hunter","sentiment":"positive","sentiment_score":0.4952915608882904},{"word":"leisure","start":3.84,"end":4.34,"confidence":0.9947917,"punctuated_word":"Leisure.","sentiment":"positive","sentiment_score":0.502161979675293},{"word":"our","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.27694353461265564},{"word":"operator","start":5.12,"end":5.6,"confidence":1.0,"punctuated_word":"operator","sentiment":"positive","sentiment_score":0.3455086052417755},{"word":"is","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21907836198806763},{"word":"currently","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":0.12748178839683533},{"word":"assisting","start":6.16,"end":6.56,"confidence":1.0,"punctuated_word":"assisting","sentiment":"neutral","sentiment_score":0.18609534204006195},{"word":"with","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20129914581775665},{"word":"other","start":6.72,"end":6.8799996,"confidence":0.73828125,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.24707254767417908},{"word":"hunter","start":7.9199996,"end":8.32,"confidence":0.9550781,"punctuated_word":"Hunter","sentiment":"neutral","sentiment_score":0.11912181973457336},{"word":"leisure","start":8.32,"end":8.72,"confidence":0.99609375,"punctuated_word":"Leisure.","sentiment":"neutral","sentiment_score":0.1508679836988449},{"word":"good","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.45348209142684937},{"word":"morning","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3356901705265045},{"word":"it's","start":9.28,"end":9.599999,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.20799434185028076},{"word":"denise","start":9.599999,"end":10.099999,"confidence":0.9790039,"punctuated_word":"Denise","sentiment":"neutral","sentiment_score":0.2290060818195343},{"word":"speaking","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.173208087682724},{"word":"good","start":14.559999,"end":14.88,"confidence":0.984375,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4261291325092316},{"word":"morning","start":14.88,"end":15.38,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.353580117225647},{"word":"i'll","start":23.785,"end":24.105,"confidence":0.9785156,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1489587277173996},{"word":"put","start":24.105,"end":24.265,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.15948551893234253},{"word":"you","start":24.265,"end":24.425,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1545688658952713},{"word":"through","start":24.425,"end":24.825,"confidence":0.99560547,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.09686450660228728},{"word":"i","start":24.825,"end":24.904999,"confidence":0.5917969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12056784331798552},{"word":"won't","start":24.904999,"end":25.224998,"confidence":0.9995117,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.12833701074123385},{"word":"be","start":25.224998,"end":25.384998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.09860337525606155},{"word":"a","start":25.384998,"end":25.465,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12345357239246368},{"word":"moment","start":25.465,"end":25.965,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.19025984406471252},{"word":"hello","start":34.14,"end":34.62,"confidence":0.9926758,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.0260059367865324},{"word":"you","start":34.62,"end":34.78,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.019302286207675937},{"word":"have","start":34.78,"end":34.94,"confidence":0.9863281,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.011997289955615996},{"word":"called","start":34.94,"end":35.18,"confidence":0.9472656,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.022155508399009705},{"word":"peter","start":35.18,"end":35.5,"confidence":0.9394531,"punctuated_word":"Peter","sentiment":"neutral","sentiment_score":-0.0026581957936286926},{"word":"schmidt","start":35.5,"end":36.0,"confidence":0.96972656,"punctuated_word":"Schmidt.","sentiment":"neutral","sentiment_score":-0.023802224546670914},{"word":"at","start":36.22,"end":36.46,"confidence":0.99902344,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.10392361879348756},{"word":"the","start":36.46,"end":36.54,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1257026344537735},{"word":"moment","start":36.54,"end":36.86,"confidence":0.99365234,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.14776992797851562},{"word":"i'm","start":36.86,"end":37.02,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12688878178596497},{"word":"out","start":37.02,"end":37.26,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.16143667697906494},{"word":"of","start":37.26,"end":37.34,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.13945774734020233},{"word":"my","start":37.34,"end":37.5,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11906933784484865},{"word":"office","start":37.5,"end":38.0,"confidence":0.8195801,"punctuated_word":"office.","sentiment":"neutral","sentiment_score":-0.09268906712532043},{"word":"so","start":38.059998,"end":38.3,"confidence":0.97509766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09195375442504884},{"word":"please","start":38.3,"end":38.54,"confidence":0.9873047,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.11278273165225984},{"word":"leave","start":38.54,"end":38.699997,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.06966595351696014},{"word":"a","start":38.699997,"end":38.86,"confidence":0.9892578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10925260186195374},{"word":"message","start":38.86,"end":39.36,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.11142232269048692},{"word":"or","start":39.66,"end":39.899998,"confidence":0.70166016,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.11828089505434036},{"word":"call","start":39.899998,"end":40.22,"confidence":0.71728516,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.11418665200471878},{"word":"if","start":40.22,"end":40.46,"confidence":0.7895508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.16205143928527832},{"word":"urgent","start":40.46,"end":40.96,"confidence":0.95214844,"punctuated_word":"urgent.","sentiment":"neutral","sentiment_score":-0.12349462509155272},{"word":"my","start":41.66,"end":42.16,"confidence":0.85058594,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.03002587892115116}],"paragraphs":{"transcript":"\nThank you for calling Hunter Leisure. Our operator is currently assisting with other Hunter Leisure. Good morning. It's Denise speaking. Good morning.\n\nI'll put you through. I won't be a moment. Hello. You have called Peter Schmidt. At the moment, I'm out of my office.\n\nSo please leave a message or call if urgent. My","paragraphs":[{"sentences":[{"text":"Thank you for calling Hunter Leisure.","start":2.3999999,"end":4.34,"sentiment":"positive","sentiment_score":0.4919770061969757},{"text":"Our operator is currently assisting with other Hunter Leisure.","start":4.7999997,"end":8.72,"sentiment":"neutral","sentiment_score":0.20816323657830557},{"text":"Good morning.","start":8.72,"end":9.28,"sentiment":"positive","sentiment_score":0.39458613097667694},{"text":"It's Denise speaking.","start":9.28,"end":10.66,"sentiment":"neutral","sentiment_score":0.20340283711751303},{"text":"Good morning.","start":14.559999,"end":15.38,"sentiment":"positive","sentiment_score":0.38985462486743927}],"sentiment":"neutral","sentiment_score":0.318382781337608,"num_words":22,"start":2.3999999,"end":15.38},{"sentences":[{"text":"I'll put you through.","start":23.785,"end":24.825,"sentiment":"neutral","sentiment_score":0.13996940478682518},{"text":"I won't be a moment.","start":24.825,"end":25.965,"sentiment":"neutral","sentiment_score":-0.1322443291544914},{"text":"Hello.","start":34.14,"end":34.62,"sentiment":"neutral","sentiment_score":0.0260059367865324},{"text":"You have called Peter Schmidt.","start":34.62,"end":36.0,"sentiment":"neutral","sentiment_score":-0.01598310098052025},{"text":"At the moment, I'm out of my office.","start":36.22,"end":38.0,"sentiment":"neutral","sentiment_score":-0.12711722403764725}],"sentiment":"neutral","sentiment_score":-0.0509648429148871,"num_words":23,"start":23.785,"end":38.0},{"sentences":[{"text":"So please leave a message or call if urgent.","start":38.059998,"end":40.96,"sentiment":"neutral","sentiment_score":-0.11256566395362218},{"text":"My","start":41.66,"end":42.16,"sentiment":"neutral","sentiment_score":-0.03002587892115116}],"sentiment":"neutral","sentiment_score":-0.10431168545037509,"num_words":10,"start":38.059998,"end":42.16}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Hunter Leisure. Our operator is currently assisting with other Hunter Leisure. Good morning. It's Denise speaking.\n\nChannel 0: Oh, yes. Hi, Denise. Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: I I was, yes, sir. My name is Andrew, and I I was actually calling I'm trying to get a hold of Peter Smith.\n\nChannel 1: I'll put you through. I won't be a moment.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. You have called Peter Schmidt. At the moment, I'm out of my office. So please leave a message or call if urgent. My","paragraphs":[{"sentences":[{"text":"Thank you for calling Hunter Leisure.","start":2.3999999,"end":4.34,"sentiment":"positive","sentiment_score":0.4919770061969757},{"text":"Our operator is currently assisting with other Hunter Leisure.","start":4.7999997,"end":8.72,"sentiment":"neutral","sentiment_score":0.20816323657830557},{"text":"Good morning.","start":8.72,"end":9.28,"sentiment":"positive","sentiment_score":0.39458613097667694},{"text":"It's Denise speaking.","start":9.28,"end":10.66,"sentiment":"neutral","sentiment_score":0.20340283711751303}],"sentiment":"neutral","sentiment_score":0.3112355969846249,"channel":1,"num_words":20,"start":2.3999999,"end":10.66},{"sentences":[{"text":"Oh, yes.","start":11.759999,"end":12.4,"sentiment":"neutral","sentiment_score":0.1505812704563141},{"text":"Hi, Denise.","start":12.4,"end":13.219999,"sentiment":"neutral","sentiment_score":0.26325201988220215},{"text":"Good morning.","start":13.44,"end":14.099999,"sentiment":"positive","sentiment_score":0.4495137482881546}],"sentiment":"neutral","sentiment_score":0.28778234620889026,"channel":0,"num_words":6,"start":11.759999,"end":14.099999},{"sentences":[{"text":"Good morning.","start":14.559999,"end":15.38,"sentiment":"positive","sentiment_score":0.38985462486743927}],"sentiment":"positive","sentiment_score":0.38985462486743927,"channel":1,"num_words":2,"start":14.559999,"end":15.38},{"sentences":[{"text":"I I was, yes, sir.","start":14.96,"end":17.355,"sentiment":"neutral","sentiment_score":0.18466622531414031},{"text":"My name is Andrew, and I I was actually calling I'm trying to get a hold of Peter Smith.","start":17.355,"end":23.055,"sentiment":"neutral","sentiment_score":0.09490497449510976}],"sentiment":"neutral","sentiment_score":0.11360523508240779,"channel":0,"num_words":24,"start":14.96,"end":23.055},{"sentences":[{"text":"I'll put you through.","start":23.785,"end":24.825,"sentiment":"neutral","sentiment_score":0.13996940478682518},{"text":"I won't be a moment.","start":24.825,"end":25.965,"sentiment":"neutral","sentiment_score":-0.1322443291544914}],"sentiment":"neutral","sentiment_score":-0.011260447402795156,"channel":1,"num_words":9,"start":23.785,"end":25.965},{"sentences":[{"text":"Thank you.","start":27.835,"end":28.735,"sentiment":"neutral","sentiment_score":0.30532824993133545}],"sentiment":"neutral","sentiment_score":0.30532824993133545,"channel":0,"num_words":2,"start":27.835,"end":28.735},{"sentences":[{"text":"Hello.","start":34.14,"end":34.62,"sentiment":"neutral","sentiment_score":0.0260059367865324},{"text":"You have called Peter Schmidt.","start":34.62,"end":36.0,"sentiment":"neutral","sentiment_score":-0.01598310098052025},{"text":"At the moment, I'm out of my office.","start":36.22,"end":38.0,"sentiment":"neutral","sentiment_score":-0.12711722403764725},{"text":"So please leave a message or call if urgent.","start":38.059998,"end":40.96,"sentiment":"neutral","sentiment_score":-0.11256566395362218},{"text":"My","start":41.66,"end":42.16,"sentiment":"neutral","sentiment_score":-0.03002587892115116}],"sentiment":"neutral","sentiment_score":-0.0880818422883749,"channel":1,"num_words":24,"start":34.14,"end":42.16}]},"summary":{"result":"success","short":"The customer calls Hunter Leisure and is directed to Peter Smith. The agent, Denise, informs the customer that Peter is not in the office and asks them to leave a message or call back if urgent."},"intents":{"segments":[{"text":"My name is Andrew, and I I was actually calling I'm trying to get a hold of Peter Smith. I'll put you through. I won't be a moment. Thank you.","start_word":33,"end_word":62,"intents":[{"intent":"Reach peter smith","confidence_score":0.009151967}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Hunter Leisure.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.49343204498291016},{"text":"Our operator is currently assisting with other Hunter Leisure.","start_word":6,"end_word":14,"sentiment":"neutral","sentiment_score":0.20094841718673703},{"text":"Good morning.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.3749541640281677},{"text":"It's Denise speaking. Oh, yes. Hi, Denise.","start_word":17,"end_word":23,"sentiment":"neutral","sentiment_score":0.21288247406482697},{"text":"Good morning. Good morning.","start_word":24,"end_word":27,"sentiment":"positive","sentiment_score":0.40807580947875977},{"text":"I I was, yes, sir. My name is Andrew, and I I was actually calling I'm trying to get a hold of Peter Smith. I'll put you through. I won't be a moment. Thank you. Hello. You have called Peter Schmidt. At the moment, I'm out of my office. So please leave a message or call if urgent. My","start_word":28,"end_word":86,"sentiment":"neutral","sentiment_score":0.018957311287522316}],"average":{"sentiment":"neutral","sentiment_score":0.1129310021033654}}}}