{"metadata":{"transaction_key":"deprecated","request_id":"01a0fa94-0f23-7ab3-bb08-af1f40616210","sha256":"5f807d34194acd2259e768cba3400ab1e3963beb2eb7de331c34df1d9729e3a5","created":"2026-10-02T03:06:44.817Z","duration":556.63196,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1235,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1371,"output_tokens":1374},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1371,"output_tokens":100}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? My name is Mary. Oh, that's so sad to hear. But no worries. I understand. Could you provide me the name associated on the account, please? K a s? Thank you so much. Just give me one moment. Let me just pull up your account. Okay? Hold on. Thank you. One moment. I'll be putting you on hold for me, there too, and I'll get back to you. Okay? Thank you. Hello, Kashka. Thank you so much for holding. Could you provide the name... The last name associated on the account, please? Thank you so much, Keshil. Let me just go ahead and check. Oh, so you were our customer since April of twenty twenty fifth, and we really appreciate you for staying with us that long, Tasha... Kashka. And I really do... It's really so sad for... To see you, you know, disconnect or go, but that's fine. I know. If it... For documentation, I just wanna ask for what you give the cancellation, please. Would you mind? I mean, are you not going places or you're not relocating? You know what? I can go ahead and check with our current plans and prices so that we make sure that we still, you know, have the best prices with you. Okay. Just give me one second. Hold on. Yes. Just give me one second. If I may ask, when did you do you plan to disconnect the service? We we actually follow the thirty day notice period. So the thirty days from today is November 2. So if in any case that you want to extend until November 2, we can still accommodate that request. I mean, We can actually cancel the... Before November 2. However, as we follow the thirty day notice period of cancellation, you you will get billed for... Or the bill from November 1 to November 3... November 2 should also be settled along with your current invoice, which is from October. No. But since you've already called today, we can still follow that thirty days. So that's the maximum or the minimum. Go ahead. Mhmm. Mhmm. You'll only be charged up until November 2. So from November 3 to thirty, you're not gonna be charged for it. Okay. I'll go ahead and take a... Take note of that in your account. And if I may ask, when will be the disconnection date? Yes. So we'll follow the disconnection date as it is. November 2. You already have decided a new ISB? Or you're... You already have decided or you're still looking? Okay. That's so sad, but just give me one second. Just finalizing everything here. Okay. So I already have your account annotated for your account security. Could you verify the date of birth on your account, please? How about the identification number? It's either your passport number, your driver's license, any identification number that could be seen on your presented ID when you start your plan with us. It's fine. We can check it. Mhmm. Alright. Thank you so much for verifying all that. And here... So your November bill will be generated automatically by November 1. But if in any case that you want to settle it... That as well along with your October, just let me know right now so that I can also generate your invoice from November 1 to second so that you can, settle it at the same time with your October invoice. Okay. Okay. So I'll go ahead and generate your invoice whenever you're ready to pay for your current invoice, which is October. That is due '15. You can pay anytime, and we'll disconnect your service by October 2... I'm sorry, November 2. Thank you so much. And is there anything else I can help you with? Thank you so much for your business, Kedash, Kashka. If you wanted to consider going back to Airtel, please do so. We'll we'll welcome you, you know, open handedly. Thank you so much. Have a great day. Goodbye for now. 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you for calling Airtel. My name is Mary. May I have your name, please? My name is Mary. Oh, that's so sad to hear.\n\nBut no worries. I understand. Could you provide me the name associated on the account, please? K a s? Thank you so much.\n\nJust give me one moment. Let me just pull up your account. Okay? Hold on. Thank you.\n\nOne moment. I'll be putting you on hold for me, there too, and I'll get back to you. Okay? Thank you. Hello, Kashka.\n\nThank you so much for holding. Could you provide the name... The last name associated on the account, please? Thank you so much, Keshil. Let me just go ahead and check.\n\nOh, so you were our customer since April of twenty twenty fifth, and we really appreciate you for staying with us that long, Tasha... Kashka. And I really do... It's really so sad for... To see you, you know, disconnect or go, but that's fine.\n\nI know. If it... For documentation, I just wanna ask for what you give the cancellation, please. Would you mind? I mean, are you not going places or you're not relocating?\n\nYou know what? I can go ahead and check with our current plans and prices so that we make sure that we still, you know, have the best prices with you. Okay. Just give me one second. Hold on.\n\nYes. Just give me one second. If I may ask, when did you do you plan to disconnect the service? We we actually follow the thirty day notice period. So the thirty days from today is November 2.\n\nSo if in any case that you want to extend until November 2, we can still accommodate that request. I mean, We can actually cancel the... Before November 2. However, as we follow the thirty day notice period of cancellation, you you will get billed for... Or the bill from November 1 to November 3...\n\nNovember 2 should also be settled along with your current invoice, which is from October. No. But since you've already called today, we can still follow that thirty days. So that's the maximum or the minimum. Go ahead.\n\nMhmm. Mhmm. You'll only be charged up until November 2. So from November 3 to thirty, you're not gonna be charged for it. Okay.\n\nI'll go ahead and take a... Take note of that in your account. And if I may ask, when will be the disconnection date? Yes. So we'll follow the disconnection date as it is.\n\nNovember 2. You already have decided a new ISB? Or you're... You already have decided or you're still looking? Okay.\n\nThat's so sad, but just give me one second. Just finalizing everything here. Okay. So I already have your account annotated for your account security. Could you verify the date of birth on your account, please?\n\nHow about the identification number? It's either your passport number, your driver's license, any identification number that could be seen on your presented ID when you start your plan with us. It's fine. We can check it. Mhmm.\n\nAlright. Thank you so much for verifying all that. And here... So your November bill will be generated automatically by November 1. But if in any case that you want to settle it...\n\nThat as well along with your October, just let me know right now so that I can also generate your invoice from November 1 to second so that you can, settle it at the same time with your October invoice. Okay. Okay. So I'll go ahead and generate your invoice whenever you're ready to pay for your current invoice, which is October. That is due '15.\n\nYou can pay anytime, and we'll disconnect your service by October 2... I'm sorry, November 2. Thank you so much. And is there anything else I can help you with? Thank you so much for your business, Kedash, Kashka.\n\nIf you wanted to consider going back to Airtel, please do so. We'll we'll welcome you, you know, open handedly. Thank you so much. Have a great day. Goodbye for now.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.44653779864311216},{"text":"My name is Mary.","start":2.6399999,"end":3.52,"sentiment":"positive","sentiment_score":0.3611264303326607},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.24094646175702414},{"text":"My name is Mary.","start":7.6,"end":8.74,"sentiment":"neutral","sentiment_score":-0.060446722432971},{"text":"Oh, that's so sad to hear.","start":15.995,"end":17.675,"sentiment":"negative","sentiment_score":-0.41712138553460437}],"sentiment":"neutral","sentiment_score":0.09513433128595353,"num_words":25,"start":1.28,"end":17.675},{"sentences":[{"text":"But no worries.","start":17.675,"end":18.654999,"sentiment":"neutral","sentiment_score":-0.1817199836174647},{"text":"I understand.","start":19.035,"end":19.855,"sentiment":"neutral","sentiment_score":-0.03696474712342024},{"text":"Could you provide me the name associated on the account, please?","start":21.355,"end":24.175,"sentiment":"neutral","sentiment_score":0.0019520634615963156},{"text":"K a s?","start":27.36,"end":30.1,"sentiment":"neutral","sentiment_score":0.006250113093604644},{"text":"Thank you so much.","start":33.36,"end":34.16,"sentiment":"positive","sentiment_score":0.4270150363445282}],"sentiment":"neutral","sentiment_score":0.04909537989727181,"num_words":23,"start":17.675,"end":34.16},{"sentences":[{"text":"Just give me one moment.","start":34.16,"end":34.88,"sentiment":"neutral","sentiment_score":0.2516841500997543},{"text":"Let me just pull up your account.","start":34.88,"end":36.16,"sentiment":"neutral","sentiment_score":0.10902625109468188},{"text":"Okay?","start":36.16,"end":36.48,"sentiment":"neutral","sentiment_score":0.08095763623714447},{"text":"Hold on.","start":36.48,"end":37.22,"sentiment":"neutral","sentiment_score":0.0384922306984663},{"text":"Thank you.","start":38.64,"end":39.38,"sentiment":"neutral","sentiment_score":0.27579276263713837}],"sentiment":"neutral","sentiment_score":0.1606548312394058,"num_words":17,"start":34.16,"end":39.38},{"sentences":[{"text":"One moment.","start":63.72,"end":64.36,"sentiment":"neutral","sentiment_score":0.17220159620046616},{"text":"I'll be putting you on hold for me, there too, and I'll get back to you.","start":64.36,"end":66.76,"sentiment":"neutral","sentiment_score":0.13194914441555738},{"text":"Okay?","start":66.76,"end":67.125,"sentiment":"neutral","sentiment_score":0.08608050644397736},{"text":"Thank you.","start":68.885,"end":69.705,"sentiment":"neutral","sentiment_score":0.3045724332332611},{"text":"Hello, Kashka.","start":166.14,"end":167.02,"sentiment":"neutral","sentiment_score":0.13593077659606934}],"sentiment":"neutral","sentiment_score":0.14881201865880386,"num_words":23,"start":63.72,"end":167.02},{"sentences":[{"text":"Thank you so much for holding.","start":167.02,"end":168.22,"sentiment":"neutral","sentiment_score":0.29369090994199115},{"text":"Could you provide the name...","start":168.22,"end":169.26,"sentiment":"neutral","sentiment_score":0.1002955049276352},{"text":"The last name associated on the account, please?","start":169.26,"end":171.52,"sentiment":"neutral","sentiment_score":0.025648851180449128},{"text":"Thank you so much, Keshil.","start":174.7,"end":177.235,"sentiment":"neutral","sentiment_score":0.32020939588546754},{"text":"Let me just go ahead and check.","start":177.235,"end":179.095,"sentiment":"neutral","sentiment_score":0.1809763674225126}],"sentiment":"neutral","sentiment_score":0.17215146274576265,"num_words":31,"start":167.02,"end":179.095},{"sentences":[{"text":"Oh, so you were our customer since April of twenty twenty fifth, and we really appreciate you for staying with us that long, Tasha...","start":184.835,"end":195.99,"sentiment":"neutral","sentiment_score":0.247041879221797},{"text":"Kashka.","start":196.13,"end":196.61,"sentiment":"neutral","sentiment_score":0.16619491577148438},{"text":"And I really do...","start":196.61,"end":197.67,"sentiment":"neutral","sentiment_score":0.020405249670147896},{"text":"It's really so sad for...","start":197.89,"end":199.57,"sentiment":"neutral","sentiment_score":-0.2814738541841507},{"text":"To see you, you know, disconnect or go, but that's fine.","start":199.57,"end":203.535,"sentiment":"neutral","sentiment_score":-0.2340448038144545}],"sentiment":"neutral","sentiment_score":0.04877686450878779,"num_words":45,"start":184.835,"end":203.535},{"sentences":[{"text":"I know.","start":203.535,"end":204.195,"sentiment":"neutral","sentiment_score":-0.13084738329052925},{"text":"If it...","start":204.655,"end":205.215,"sentiment":"neutral","sentiment_score":-0.07174716144800186},{"text":"For documentation, I just wanna ask for what you give the cancellation, please.","start":205.215,"end":209.955,"sentiment":"neutral","sentiment_score":-0.13453141542581412},{"text":"Would you mind?","start":217.18,"end":218.38,"sentiment":"neutral","sentiment_score":-0.06580013160904248},{"text":"I mean, are you not going places or you're not relocating?","start":218.38,"end":221.76,"sentiment":"neutral","sentiment_score":-0.10992377115921541}],"sentiment":"neutral","sentiment_score":-0.11485997959971428,"num_words":31,"start":203.535,"end":221.76},{"sentences":[{"text":"You know what?","start":221.9,"end":222.62,"sentiment":"neutral","sentiment_score":-0.0554177388548851},{"text":"I can go ahead and check with our current plans and prices so that we make sure that we still, you know, have the best prices with you.","start":222.62,"end":232.435,"sentiment":"neutral","sentiment_score":0.06916099746844598},{"text":"Okay.","start":238.175,"end":238.415,"sentiment":"neutral","sentiment_score":0.0922132283449173},{"text":"Just give me one second.","start":238.415,"end":239.875,"sentiment":"neutral","sentiment_score":0.06845040321350097},{"text":"Hold on.","start":239.935,"end":240.755,"sentiment":"neutral","sentiment_score":0.03257189504802227}],"sentiment":"neutral","sentiment_score":0.058201634540007666,"num_words":39,"start":221.9,"end":240.755},{"sentences":[{"text":"Yes.","start":248.61,"end":249.11,"sentiment":"neutral","sentiment_score":0.1996435821056366},{"text":"Just give me one second.","start":253.09,"end":254.39,"sentiment":"neutral","sentiment_score":0.24832164049148558},{"text":"If I may ask, when did you do you plan to disconnect the service?","start":258.10498,"end":261.405,"sentiment":"neutral","sentiment_score":-0.03400668142629521},{"text":"We we actually follow the thirty day notice period.","start":277.90997,"end":280.38998,"sentiment":"neutral","sentiment_score":0.04330111088024245},{"text":"So the thirty days from today is November 2.","start":280.38998,"end":283.28998,"sentiment":"neutral","sentiment_score":0.05673865642812517}],"sentiment":"neutral","sentiment_score":0.04909253027290106,"num_words":38,"start":248.61,"end":283.28998},{"sentences":[{"text":"So if in any case that you want to extend until November 2, we can still accommodate that request.","start":283.75,"end":292.80502,"sentiment":"neutral","sentiment_score":0.03476850864918608},{"text":"I mean, We can actually cancel the...","start":293.265,"end":304.59,"sentiment":"neutral","sentiment_score":-0.08793080491679055},{"text":"Before November 2.","start":304.81,"end":307.79,"sentiment":"neutral","sentiment_score":-0.05384222666422526},{"text":"However, as we follow the thirty day notice period of cancellation, you you will get billed for...","start":308.73,"end":317.725,"sentiment":"neutral","sentiment_score":-0.02713910665582208},{"text":"Or the bill from November 1 to November 3...","start":317.945,"end":320.74503,"sentiment":"neutral","sentiment_score":-0.01970377295381493}],"sentiment":"neutral","sentiment_score":-0.013729807632890615,"num_words":55,"start":283.75,"end":320.74503},{"sentences":[{"text":"November 2 should also be settled along with your current invoice, which is from October.","start":320.74503,"end":326.79,"sentiment":"neutral","sentiment_score":-0.006030110393961271},{"text":"No.","start":332.15,"end":332.39,"sentiment":"neutral","sentiment_score":-0.13032910227775574},{"text":"But since you've already called today, we can still follow that thirty days.","start":332.39,"end":337.61002,"sentiment":"neutral","sentiment_score":-0.05611452746849794},{"text":"So that's the maximum or the minimum.","start":337.91,"end":339.69,"sentiment":"neutral","sentiment_score":-0.009348562785557337},{"text":"Go ahead.","start":340.47,"end":341.21002,"sentiment":"neutral","sentiment_score":0.11723977699875832}],"sentiment":"neutral","sentiment_score":-0.020558684231027177,"num_words":38,"start":320.74503,"end":341.21002},{"sentences":[{"text":"Mhmm.","start":348.615,"end":349.115,"sentiment":"neutral","sentiment_score":-0.04826382175087929},{"text":"Mhmm.","start":350.455,"end":350.955,"sentiment":"neutral","sentiment_score":-0.05997876450419426},{"text":"You'll only be charged up until November 2.","start":353.895,"end":356.69998,"sentiment":"neutral","sentiment_score":-0.03347684536129236},{"text":"So from November 3 to thirty, you're not gonna be charged for it.","start":356.69998,"end":360.72,"sentiment":"neutral","sentiment_score":-0.014256170162787804},{"text":"Okay.","start":364.46,"end":364.96,"sentiment":"neutral","sentiment_score":0.05952122062444687}],"sentiment":"neutral","sentiment_score":-0.020911097526550293,"num_words":24,"start":348.615,"end":364.96},{"sentences":[{"text":"I'll go ahead and take a...","start":365.41998,"end":366.72,"sentiment":"neutral","sentiment_score":0.048367397859692574},{"text":"Take note of that in your account.","start":367.09998,"end":368.8,"sentiment":"neutral","sentiment_score":0.02129323354789189},{"text":"And if I may ask, when will be the disconnection date?","start":375.985,"end":379.125,"sentiment":"neutral","sentiment_score":-0.003456719389015978},{"text":"Yes.","start":383.585,"end":384.085,"sentiment":"neutral","sentiment_score":0.04169096797704697},{"text":"So we'll follow the disconnection date as it is.","start":384.22998,"end":387.05,"sentiment":"neutral","sentiment_score":0.029551459890272882}],"sentiment":"neutral","sentiment_score":0.020849623991286054,"num_words":34,"start":365.41998,"end":387.05},{"sentences":[{"text":"November 2.","start":389.83,"end":392.00998,"sentiment":"neutral","sentiment_score":0.002453017979860306},{"text":"You already have decided a new ISB?","start":395.83,"end":398.65,"sentiment":"neutral","sentiment_score":-0.021166751693402017},{"text":"Or you're...","start":400.885,"end":401.545,"sentiment":"neutral","sentiment_score":-0.01650709705427289},{"text":"You already have decided or you're still looking?","start":401.765,"end":404.58502,"sentiment":"neutral","sentiment_score":-0.02852187748067081},{"text":"Okay.","start":408.005,"end":408.505,"sentiment":"neutral","sentiment_score":-0.04692158102989197}],"sentiment":"neutral","sentiment_score":-0.02256860104389489,"num_words":20,"start":389.83,"end":408.505},{"sentences":[{"text":"That's so sad, but just give me one second.","start":408.64502,"end":411.125,"sentiment":"negative","sentiment_score":-0.43797702921761406},{"text":"Just finalizing everything here.","start":411.125,"end":412.8,"sentiment":"neutral","sentiment_score":-0.10883442871272564},{"text":"Okay.","start":428.405,"end":428.905,"sentiment":"neutral","sentiment_score":0.029963115230202675},{"text":"So I already have your account annotated for your account security.","start":429.045,"end":432.905,"sentiment":"neutral","sentiment_score":0.04892064089124853},{"text":"Could you verify the date of birth on your account, please?","start":432.965,"end":436.505,"sentiment":"neutral","sentiment_score":0.04049876975742253}],"sentiment":"neutral","sentiment_score":-0.09343206515121791,"num_words":36,"start":408.64502,"end":436.505},{"sentences":[{"text":"How about the identification number?","start":439.605,"end":441.48,"sentiment":"neutral","sentiment_score":0.012092028371989727},{"text":"It's either your passport number, your driver's license, any identification number that could be seen on your presented ID when you start your plan with us.","start":445.56,"end":464.865,"sentiment":"neutral","sentiment_score":0.02502976357936859},{"text":"It's fine.","start":464.865,"end":465.345,"sentiment":"neutral","sentiment_score":0.03938322328031063},{"text":"We can check it.","start":465.345,"end":466.405,"sentiment":"neutral","sentiment_score":0.013331509428098798},{"text":"Mhmm.","start":468.865,"end":469.365,"sentiment":"neutral","sentiment_score":0.01103566773235798}],"sentiment":"neutral","sentiment_score":0.02248321439286596,"num_words":38,"start":439.605,"end":469.365},{"sentences":[{"text":"Alright.","start":471.75,"end":472.25,"sentiment":"neutral","sentiment_score":0.04066448658704758},{"text":"Thank you so much for verifying all that.","start":475.51,"end":478.17,"sentiment":"positive","sentiment_score":0.37937789782881737},{"text":"And here...","start":479.43,"end":480.57,"sentiment":"neutral","sentiment_score":0.2602526396512985},{"text":"So your November bill will be generated automatically by November 1.","start":481.67,"end":487.255,"sentiment":"neutral","sentiment_score":0.08729959143833681},{"text":"But if in any case that you want to settle it...","start":487.25497,"end":489.81497,"sentiment":"neutral","sentiment_score":0.029696306129070846}],"sentiment":"neutral","sentiment_score":0.14797417641702024,"num_words":33,"start":471.75,"end":489.81497},{"sentences":[{"text":"That as well along with your October, just let me know right now so that I can also generate your invoice from November 1 to second so that you can, settle it at the same time with your October invoice.","start":489.81497,"end":501.25,"sentiment":"neutral","sentiment_score":0.08563234079629183},{"text":"Okay.","start":503.47,"end":503.97,"sentiment":"neutral","sentiment_score":0.0821446031332016},{"text":"Okay.","start":511.15,"end":511.65,"sentiment":"neutral","sentiment_score":0.07916484773159027},{"text":"So I'll go ahead and generate your invoice whenever you're ready to pay for your current invoice, which is October.","start":512.565,"end":521.145,"sentiment":"neutral","sentiment_score":0.09099430032074451},{"text":"That is due '15.","start":521.28503,"end":524.185,"sentiment":"neutral","sentiment_score":0.037989525124430656}],"sentiment":"neutral","sentiment_score":0.08421889681256178,"num_words":66,"start":489.81497,"end":524.185},{"sentences":[{"text":"You can pay anytime, and we'll disconnect your service by October 2...","start":524.645,"end":529.95,"sentiment":"neutral","sentiment_score":0.016282785994311173},{"text":"I'm sorry, November 2.","start":529.95,"end":531.41003,"sentiment":"neutral","sentiment_score":-0.01104044634848833},{"text":"Thank you so much.","start":533.55005,"end":534.51,"sentiment":"positive","sentiment_score":0.4694404825568199},{"text":"And is there anything else I can help you with?","start":534.51,"end":536.69,"sentiment":"neutral","sentiment_score":0.19818129539489746},{"text":"Thank you so much for your business, Kedash, Kashka.","start":538.19,"end":541.23004,"sentiment":"neutral","sentiment_score":0.25025781492392224}],"sentiment":"neutral","sentiment_score":0.16059299653921372,"num_words":39,"start":524.645,"end":541.23004},{"sentences":[{"text":"If you wanted to consider going back to Airtel, please do so.","start":541.23004,"end":545.34503,"sentiment":"neutral","sentiment_score":0.05482307883600394},{"text":"We'll we'll welcome you, you know, open handedly.","start":545.80505,"end":550.145,"sentiment":"neutral","sentiment_score":0.3034822214394808},{"text":"Thank you so much.","start":551.965,"end":552.84503,"sentiment":"positive","sentiment_score":0.5398989617824554},{"text":"Have a great day.","start":552.84503,"end":553.565,"sentiment":"positive","sentiment_score":0.5748195201158524},{"text":"Goodbye for now.","start":553.565,"end":554.625,"sentiment":"neutral","sentiment_score":0.24016888439655304}],"sentiment":"neutral","sentiment_score":0.26661662252679946,"num_words":31,"start":541.23004,"end":554.625},{"sentences":[{"text":"Bye bye.","start":555.325,"end":556.065,"sentiment":"neutral","sentiment_score":0.028123266994953156}],"sentiment":"neutral","sentiment_score":0.028123266994953156,"num_words":2,"start":555.325,"end":556.065}]}}]},{"alternatives":[{"transcript":"Sorry. What was that? Yeah. Hey, Mary. Am I able to get you to cancel my plan? Yes. It's Kashka, k a s h k a. H k a. Mhmm. Yep. Yeah. No worries. Thank you. Yeah. It's Irani, I r a n I. So I'm gonna go on a cheaper plan with somebody else. No. It's okay. Thank you. Can you can you just confirm for me, though, this will still be, like, till the end of the month. Is that right? Okay. Cool. Mhmm. Yeah. That's why I'm asking you, sir. If if I don't pay now, it'll be disconnected automatically now? Or if I pay now, will it be disconnected by the end of the month? Is that right? No. So is it is it possible to to cancel it before that? Okay. So is there any way to avoid that? Yeah. Yeah. That's yeah. That's fine. Yeah. Let... Let's do that. That... Let's do the thirty days. But what I'm saying is because it will be November 2, the cancellation, will I still be charged for November? Okay. Okay. Perfect. Yeah. Let's do that. Mhmm. Yeah. We'll see. You're saying November 2. Right? Okay. Yep. Sorry. What was that? Yeah. I already decided. Yep. Yeah. 09/22/1989. What's the identification number? My driver's... I can give you my driver's license number if that helps. I don't know whether it's the same. So 0 921 962 36. Yeah. Yeah. Yeah. Let's do that. Yep. Yep. Yeah. Perfect. Thank you so much. No. That's it. Yeah. Will do. Thank you. Thank you so much. You too. 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What was that? Yeah. Hey, Mary. Am I able to get you to cancel my plan?\n\nYes. It's Kashka, k a s h k a. H k a. Mhmm. Yep.\n\nYeah. No worries. Thank you. Yeah. It's Irani, I r a n I.\n\nSo I'm gonna go on a cheaper plan with somebody else. No. It's okay. Thank you. Can you can you just confirm for me, though, this will still be, like, till the end of the month.\n\nIs that right? Okay. Cool. Mhmm. Yeah.\n\nThat's why I'm asking you, sir. If if I don't pay now, it'll be disconnected automatically now? Or if I pay now, will it be disconnected by the end of the month? Is that right? No.\n\nSo is it is it possible to to cancel it before that? Okay. So is there any way to avoid that? Yeah. Yeah.\n\nThat's yeah. That's fine. Yeah. Let... Let's do that.\n\nThat... Let's do the thirty days. But what I'm saying is because it will be November 2, the cancellation, will I still be charged for November? Okay. Okay.\n\nPerfect. Yeah. Let's do that. Mhmm. Yeah.\n\nWe'll see. You're saying November 2. Right? Okay. Yep.\n\nSorry. What was that? Yeah. I already decided. Yep.\n\nYeah. 09/22/1989. What's the identification number? My driver's... I can give you my driver's license number if that helps.\n\nI don't know whether it's the same. So 0 921 962 36. Yeah. Yeah. Yeah.\n\nLet's do that. Yep. Yep. Yeah. Perfect.\n\nThank you so much. No. That's it. Yeah. Will do.\n\nThank you. Thank you so much. You too. Bye.","paragraphs":[{"sentences":[{"text":"Sorry.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":-0.1449194848537445},{"text":"What was that?","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":-0.12075263510147731},{"text":"Yeah.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":-0.05275827646255493},{"text":"Hey, Mary.","start":9.92,"end":10.66,"sentiment":"neutral","sentiment_score":-0.0750495158135891},{"text":"Am I able to get you to cancel my plan?","start":10.88,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.13354610949754714}],"sentiment":"neutral","sentiment_score":-0.12032328195431653,"num_words":17,"start":5.6,"end":14.099999},{"sentences":[{"text":"Yes.","start":24.235,"end":24.475,"sentiment":"neutral","sentiment_score":0.03278651461005211},{"text":"It's Kashka, k a s h k a.","start":24.475,"end":26.85,"sentiment":"neutral","sentiment_score":0.0236520814942196},{"text":"H k 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month.","start":239.565,"end":246.12,"sentiment":"neutral","sentiment_score":0.02947819232940674}],"sentiment":"neutral","sentiment_score":-0.015465806652274396,"num_words":36,"start":210.845,"end":246.12},{"sentences":[{"text":"Is that right?","start":246.12,"end":246.94,"sentiment":"neutral","sentiment_score":0.06329279765486717},{"text":"Okay.","start":249.64,"end":250.04001,"sentiment":"positive","sentiment_score":0.34270012378692627},{"text":"Cool.","start":250.04001,"end":250.54001,"sentiment":"positive","sentiment_score":0.462491899728775},{"text":"Mhmm.","start":254.92,"end":255.42,"sentiment":"neutral","sentiment_score":0.01229794416576624},{"text":"Yeah.","start":261.81497,"end":262.055,"sentiment":"neutral","sentiment_score":-0.02637752704322338}],"sentiment":"neutral","sentiment_score":0.14014154765754938,"num_words":7,"start":246.12,"end":262.055},{"sentences":[{"text":"That's why I'm asking you, sir.","start":262.055,"end":263.75497,"sentiment":"neutral","sentiment_score":-0.02260168973589316},{"text":"If if I don't pay now, it'll be disconnected automatically now?","start":264.055,"end":269.09497,"sentiment":"neutral","sentiment_score":-0.12483082576231523},{"text":"Or if I pay now, will it be disconnected by the end of the month?","start":269.09497,"end":273.29,"sentiment":"neutral","sentiment_score":-0.05368703901767731},{"text":"Is that right?","start":273.29,"end":274.11002,"sentiment":"neutral","sentiment_score":0.011739070216814676},{"text":"No.","start":296.025,"end":296.26498,"sentiment":"neutral","sentiment_score":-0.2965473532676697}],"sentiment":"neutral","sentiment_score":-0.07153847082453366,"num_words":36,"start":262.055,"end":296.26498},{"sentences":[{"text":"So is it is it possible to to cancel it before that?","start":296.26498,"end":301.02,"sentiment":"neutral","sentiment_score":-0.24517461160818735},{"text":"Okay.","start":325.33502,"end":325.655,"sentiment":"neutral","sentiment_score":-0.013916663825511932},{"text":"So is there any way to avoid that?","start":325.655,"end":327.99002,"sentiment":"neutral","sentiment_score":-0.07626787200570107},{"text":"Yeah.","start":338.05002,"end":338.29,"sentiment":"neutral","sentiment_score":0.03255308046936989},{"text":"Yeah.","start":338.29,"end":338.61002,"sentiment":"neutral","sentiment_score":0.011582516133785248}],"sentiment":"neutral","sentiment_score":-0.15313127750287886,"num_words":23,"start":296.26498,"end":338.61002},{"sentences":[{"text":"That's yeah.","start":338.61002,"end":340.465,"sentiment":"neutral","sentiment_score":0.03419194370508194},{"text":"That's fine.","start":340.465,"end":340.94498,"sentiment":"neutral","sentiment_score":0.15038570016622543},{"text":"Yeah.","start":340.94498,"end":341.185,"sentiment":"neutral","sentiment_score":0.02960897982120514},{"text":"Let...","start":341.185,"end":341.345,"sentiment":"neutral","sentiment_score":0.01136389560997486},{"text":"Let's do that.","start":341.345,"end":342.32498,"sentiment":"neutral","sentiment_score":0.012141341033081213}],"sentiment":"neutral","sentiment_score":0.049616909585893154,"num_words":9,"start":338.61002,"end":342.32498},{"sentences":[{"text":"That...","start":342.465,"end":342.785,"sentiment":"neutral","sentiment_score":0.0004668869078159332},{"text":"Let's do the thirty days.","start":342.785,"end":344.22498,"sentiment":"neutral","sentiment_score":0.006447664881125093},{"text":"But what I'm saying is because it will be November 2, the cancellation, will I still be charged for 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that.","start":361.55,"end":362.37,"sentiment":"neutral","sentiment_score":0.1856550673643748},{"text":"Mhmm.","start":378.685,"end":379.185,"sentiment":"neutral","sentiment_score":-0.0003445493057370186},{"text":"Yeah.","start":379.805,"end":380.1,"sentiment":"neutral","sentiment_score":0.014203129336237907}],"sentiment":"neutral","sentiment_score":0.15345461360578025,"num_words":7,"start":360.99,"end":380.1},{"sentences":[{"text":"We'll see.","start":380.18,"end":380.5,"sentiment":"neutral","sentiment_score":0.01669677533209324},{"text":"You're saying November 2.","start":380.5,"end":381.7,"sentiment":"neutral","sentiment_score":0.009321014280430973},{"text":"Right?","start":381.7,"end":382.2,"sentiment":"neutral","sentiment_score":0.021968044340610504},{"text":"Okay.","start":384.5,"end":385.0,"sentiment":"neutral","sentiment_score":0.03759483993053436},{"text":"Yep.","start":387.22,"end":387.72,"sentiment":"neutral","sentiment_score":0.022697389125823975}],"sentiment":"neutral","sentiment_score":0.0169930979092088,"num_words":9,"start":380.18,"end":387.72},{"sentences":[{"text":"Sorry.","start":400.035,"end":400.275,"sentiment":"neutral","sentiment_score":-0.11148814857006072},{"text":"What was that?","start":400.275,"end":401.095,"sentiment":"neutral","sentiment_score":-0.08893413717548053},{"text":"Yeah.","start":404.595,"end":404.835,"sentiment":"neutral","sentiment_score":-0.0011803600937128067},{"text":"I already decided.","start":404.835,"end":405.815,"sentiment":"neutral","sentiment_score":-0.0017421413213014603},{"text":"Yep.","start":413.35,"end":413.85,"sentiment":"neutral","sentiment_score":0.04216425865888595}],"sentiment":"neutral","sentiment_score":-0.038059231721692614,"num_words":9,"start":400.035,"end":413.85},{"sentences":[{"text":"Yeah.","start":436.58,"end":436.74,"sentiment":"neutral","sentiment_score":0.017462480813264847},{"text":"09/22/1989.","start":436.74,"end":438.92,"sentiment":"neutral","sentiment_score":0.013823333196341991},{"text":"What's the identification number?","start":442.74,"end":444.44,"sentiment":"neutral","sentiment_score":0.01118434313684702},{"text":"My driver's...","start":459.275,"end":460.095,"sentiment":"neutral","sentiment_score":0.016049650497734547},{"text":"I can give you my driver's license number if that helps.","start":460.155,"end":462.79498,"sentiment":"neutral","sentiment_score":0.024526097303764385}],"sentiment":"neutral","sentiment_score":0.019889976731256434,"num_words":19,"start":436.58,"end":462.79498},{"sentences":[{"text":"I don't know whether it's the same.","start":462.79498,"end":464.255,"sentiment":"neutral","sentiment_score":-0.021044029721191952},{"text":"So 0 921 962 36.","start":464.79,"end":473.61,"sentiment":"neutral","sentiment_score":0.019168031960725786},{"text":"Yeah.","start":498.1,"end":498.6,"sentiment":"neutral","sentiment_score":0.052755434066057205},{"text":"Yeah.","start":501.38,"end":501.69998,"sentiment":"neutral","sentiment_score":0.06842871755361557},{"text":"Yeah.","start":501.69998,"end":501.86,"sentiment":"neutral","sentiment_score":0.07636401802301407}],"sentiment":"neutral","sentiment_score":0.009738674759864807,"num_words":15,"start":462.79498,"end":501.86},{"sentences":[{"text":"Let's do that.","start":501.86,"end":502.785,"sentiment":"neutral","sentiment_score":0.07780358692010243},{"text":"Yep.","start":522.8,"end":523.3,"sentiment":"neutral","sentiment_score":0.038357626646757126},{"text":"Yep.","start":524.88,"end":525.38,"sentiment":"neutral","sentiment_score":0.03955979645252228},{"text":"Yeah.","start":531.375,"end":531.615,"sentiment":"neutral","sentiment_score":0.08896566927433014},{"text":"Perfect.","start":531.615,"end":532.015,"sentiment":"positive","sentiment_score":0.3628634214401245}],"sentiment":"neutral","sentiment_score":0.10902246779629163,"num_words":7,"start":501.86,"end":532.015},{"sentences":[{"text":"Thank you so much.","start":532.015,"end":533.075,"sentiment":"positive","sentiment_score":0.49492477625608444},{"text":"No.","start":536.655,"end":536.815,"sentiment":"neutral","sentiment_score":-0.05061788484454155},{"text":"That's it.","start":536.815,"end":537.635,"sentiment":"neutral","sentiment_score":-0.045145947486162186},{"text":"Yeah.","start":545.47003,"end":545.71,"sentiment":"neutral","sentiment_score":0.0911734104156494},{"text":"Will do.","start":545.71,"end":546.19,"sentiment":"neutral","sentiment_score":0.13444329798221588}],"sentiment":"neutral","sentiment_score":0.2198849331587553,"num_words":10,"start":532.015,"end":546.19},{"sentences":[{"text":"Thank you.","start":546.19,"end":546.85004,"sentiment":"neutral","sentiment_score":0.28133249282836914},{"text":"Thank you so much.","start":550.43,"end":551.3069,"sentiment":"positive","sentiment_score":0.4851035624742508},{"text":"You too.","start":553.9469,"end":554.6669,"sentiment":"neutral","sentiment_score":0.16343586891889572},{"text":"Bye.","start":554.6669,"end":555.1669,"sentiment":"neutral","sentiment_score":0.13539394736289978}],"sentiment":"neutral","sentiment_score":0.3294827689727147,"num_words":9,"start":546.19,"end":555.1669}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Sorry. What was that?\n\nChannel 0: My name is Mary.\n\nChannel 1: Yeah. Hey, Mary. Am I able to get you to cancel my plan?\n\nChannel 0: Oh, that's so sad to hear. But no worries. I understand. Could you provide me the name associated on the account, please?\n\nChannel 1: Yes. It's Kashka, k a s h k a.\n\nChannel 0: K a s?\n\nChannel 1: H k a.\n\nChannel 0: Thank you so much. Just give me one moment. Let me just pull up your account. Okay? Hold on.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: Thank you. One moment. I'll be putting you on hold for me, there too, and I'll get back to you. Okay?\n\nChannel 1: Yeah. No worries. Thank you.\n\nChannel 0: Thank you. Hello, Kashka. Thank you so much for holding. Could you provide the name... The last name associated on the account, please?\n\nChannel 1: Yeah. It's Irani, I r a n I.\n\nChannel 0: Thank you so much, Keshil. Let me just go ahead and check. Oh, so you were our customer since April of twenty twenty fifth, and we really appreciate you for staying with us that long, Tasha... Kashka. And I really do...\n\nIt's really so sad for... To see you, you know, disconnect or go, but that's fine. I know. If it... For documentation, I just wanna ask for what you give the cancellation, please.\n\nChannel 1: So I'm gonna go on a cheaper plan with somebody else.\n\nChannel 0: Would you mind? I mean, are you not going places or you're not relocating? You know what? I can go ahead and check with our current plans and prices so that we make sure that we still, you know, have the best prices with you.\n\nChannel 1: No. It's okay. Thank you.\n\nChannel 0: Okay. Just give me one second.\n\nChannel 1: Can you\n\nChannel 0: Hold on.\n\nChannel 1: can you just confirm for me, though, this will still be, like, till the end of the month. Is that right?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Just give me one second.\n\nChannel 1: Mhmm.\n\nChannel 0: If I may ask, when did you do you plan to disconnect the service?\n\nChannel 1: Yeah. That's why I'm asking you, sir. If if I don't pay now, it'll be disconnected automatically now? Or if I pay now, will it be disconnected by the end of the month? Is that right?\n\nChannel 0: We we actually follow the thirty day notice period. So the thirty days from today is November 2. So if in any case that you want to extend until November 2, we can still accommodate that request. I mean,\n\nChannel 1: No. So is it is it possible to to cancel it before that?\n\nChannel 0: We can actually cancel the... Before November 2. However, as we follow the thirty day notice period of cancellation, you you will get billed for... Or the bill from November 1 to November 3... November 2 should also be settled along with your current invoice,\n\nChannel 1: Okay.\n\nChannel 0: which\n\nChannel 1: So\n\nChannel 0: is\n\nChannel 1: is\n\nChannel 0: from\n\nChannel 1: there\n\nChannel 0: October.\n\nChannel 1: any way to avoid that?\n\nChannel 0: No. But since you've already called today, we can still follow that thirty days. So\n\nChannel 1: Yeah.\n\nChannel 0: that's\n\nChannel 1: Yeah.\n\nChannel 0: the maximum\n\nChannel 1: That's\n\nChannel 0: or the minimum.\n\nChannel 1: yeah. That's\n\nChannel 0: Go\n\nChannel 1: fine.\n\nChannel 0: ahead.\n\nChannel 1: Yeah. Let... Let's do that. That... Let's do the thirty days.\n\nBut what I'm saying is because it will be November 2, the\n\nChannel 0: Mhmm.\n\nChannel 1: cancellation, will I still\n\nChannel 0: Mhmm.\n\nChannel 1: be charged for November?\n\nChannel 0: You'll only be charged up until November 2. So from November\n\nChannel 1: Okay.\n\nChannel 0: 3 to thirty, you're not gonna be charged for it.\n\nChannel 1: Okay. Perfect. Yeah. Let's do that.\n\nChannel 0: Okay. I'll go ahead and take a... Take note of that in your account. And if I may ask, when will be the disconnection date?\n\nChannel 1: Mhmm. Yeah. We'll see. You're saying November 2. Right?\n\nChannel 0: Yes. So we'll\n\nChannel 1: Okay.\n\nChannel 0: follow the disconnection date as it is.\n\nChannel 1: Yep.\n\nChannel 0: November 2. You already have decided a new ISB?\n\nChannel 1: Sorry. What was that?\n\nChannel 0: Or you're... You already have decided or you're still looking?\n\nChannel 1: Yeah. I already decided.\n\nChannel 0: Okay. That's so sad, but just give me one second. Just finalizing everything here.\n\nChannel 1: Yep.\n\nChannel 0: Okay. So I already have your account annotated for your account security. Could you verify the date of birth on your account, please?\n\nChannel 1: Yeah. 09/22/1989.\n\nChannel 0: How about the identification number?\n\nChannel 1: What's the identification number?\n\nChannel 0: It's either your passport number, your driver's license, any identification number that could be seen on your presented ID when you start your plan\n\nChannel 1: My driver's... I can give you my driver's\n\nChannel 0: with\n\nChannel 1: license number if that helps. I don't know whether it's the same.\n\nChannel 0: us.\n\nChannel 1: So\n\nChannel 0: It's fine.\n\nChannel 1: 0\n\nChannel 0: We can check it.\n\nChannel 1: 921\n\nChannel 0: Mhmm.\n\nChannel 1: 962\n\nChannel 0: Alright.\n\nChannel 1: 36.\n\nChannel 0: Thank you so much for verifying all that. And here... So your November bill will be generated automatically by November 1. But if in any case that you want to settle it... That as well along with your October, just let me know right now so that I can also generate your invoice from November 1 to second so that you can,\n\nChannel 1: Yeah.\n\nChannel 0: settle it at the same time with your October invoice.\n\nChannel 1: Yeah. Yeah. Let's do that.\n\nChannel 0: Okay. Okay. So I'll go ahead and generate your invoice whenever you're ready to pay for your current invoice, which is October. That is due\n\nChannel 1: Yep.\n\nChannel 0: '15. You can\n\nChannel 1: Yep.\n\nChannel 0: pay anytime, and we'll disconnect your service by October 2... I'm sorry, November 2.\n\nChannel 1: Yeah. Perfect. Thank you so much.\n\nChannel 0: Thank you so much. And is there anything else I can help you with?\n\nChannel 1: No. That's it.\n\nChannel 0: Thank you so much for your business, Kedash, Kashka. If you wanted to consider going back to Airtel, please do so.\n\nChannel 1: Yeah. Will\n\nChannel 0: We'll\n\nChannel 1: do. Thank\n\nChannel 0: we'll\n\nChannel 1: you.\n\nChannel 0: welcome you, you know, open handedly.\n\nChannel 1: Thank you so much.\n\nChannel 0: Thank you so much. Have a great day. Goodbye for\n\nChannel 1: You\n\nChannel 0: now.\n\nChannel 1: too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.28,"end":2.6399999,"sentiment":"positive","sentiment_score":0.44653779864311216},{"text":"My name is Mary.","start":2.6399999,"end":3.52,"sentiment":"positive","sentiment_score":0.3611264303326607},{"text":"May I have your name, please?","start":3.52,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.24094646175702414}],"sentiment":"positive","sentiment_score":0.3415248990058899,"channel":0,"num_words":15,"start":1.28,"end":4.8199997},{"sentences":[{"text":"Sorry.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":-0.1449194848537445},{"text":"What was that?","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":-0.12075263510147731}],"sentiment":"neutral","sentiment_score":-0.1267943475395441,"channel":1,"num_words":4,"start":5.6,"end":6.66},{"sentences":[{"text":"My name is Mary.","start":7.6,"end":8.74,"sentiment":"neutral","sentiment_score":-0.060446722432971}],"sentiment":"neutral","sentiment_score":-0.060446722432971,"channel":0,"num_words":4,"start":7.6,"end":8.74},{"sentences":[{"text":"Yeah.","start":9.599999,"end":9.92,"sentiment":"neutral","sentiment_score":-0.05275827646255493},{"text":"Hey, Mary.","start":9.92,"end":10.66,"sentiment":"neutral","sentiment_score":-0.0750495158135891},{"text":"Am I able to get you to cancel my plan?","start":10.88,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.13354610949754714}],"sentiment":"neutral","sentiment_score":-0.11833218485116959,"channel":1,"num_words":13,"start":9.599999,"end":14.099999},{"sentences":[{"text":"Oh, that's so sad to hear.","start":15.995,"end":17.675,"sentiment":"negative","sentiment_score":-0.41712138553460437},{"text":"But no worries.","start":17.675,"end":18.654999,"sentiment":"neutral","sentiment_score":-0.1817199836174647},{"text":"I understand.","start":19.035,"end":19.855,"sentiment":"neutral","sentiment_score":-0.03696474712342024},{"text":"Could you provide me the name associated on the account, please?","start":21.355,"end":24.175,"sentiment":"neutral","sentiment_score":0.0019520634615963156}],"sentiment":"neutral","sentiment_score":-0.14092477546496826,"channel":0,"num_words":22,"start":15.995,"end":24.175},{"sentences":[{"text":"Yes.","start":24.235,"end":24.475,"sentiment":"neutral","sentiment_score":0.03278651461005211},{"text":"It's Kashka, k a s h k a.","start":24.475,"end":26.85,"sentiment":"neutral","sentiment_score":0.0236520814942196}],"sentiment":"neutral","sentiment_score":0.02466701850708988,"channel":1,"num_words":9,"start":24.235,"end":26.85},{"sentences":[{"text":"K a s?","start":27.36,"end":30.1,"sentiment":"neutral","sentiment_score":0.006250113093604644}],"sentiment":"neutral","sentiment_score":0.006250113093604644,"channel":0,"num_words":3,"start":27.36,"end":30.1},{"sentences":[{"text":"H 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The representative, Mary, asks for Kashka's account information and explains that there is a 30-day notice period for cancellations. Mary then asks Kashka to confirm their date of birth and verifies their current plan and payment information before offering to generate an invoice for their current invoice."},"intents":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Sorry.","start_word":1,"end_word":16,"intents":[{"intent":"Provide name","confidence_score":0.8832665}]},{"text":"Am I able to get you to cancel my plan?","start_word":26,"end_word":35,"intents":[{"intent":"Cancel plan","confidence_score":0.41548097}]},{"text":"Could you provide me the name associated on the account, please? Yes. It's Kashka, k a s h k a. K a s? H k a. Thank you so much. Just give me one moment. Let me just pull up your account. Okay? Hold on.","start_word":47,"end_word":91,"intents":[{"intent":"Check account","confidence_score":0.13839649}]},{"text":"I can go ahead and check with our current plans and prices so that we make sure that we still, you know, have the best prices with you. No.","start_word":253,"end_word":281,"intents":[{"intent":"Confirm plan details","confidence_score":0.05387712}]},{"text":"Just give me one second. Mhmm.","start_word":320,"end_word":325,"intents":[{"intent":"Provide information","confidence_score":0.008943509}]},{"text":"If I may ask, when did you do you plan to disconnect the service? Yeah.","start_word":326,"end_word":340,"intents":[{"intent":"Disconnect service","confidence_score":0.29671985}]},{"text":"You'll only be charged up until November 2. So from November Okay. 3 to thirty, you're not gonna be charged for it. Okay.","start_word":548,"end_word":570,"intents":[{"intent":"Provide charge","confidence_score":0.000040605068}]},{"text":"And if I may ask, when will be the disconnection date? Mhmm. Yeah.","start_word":590,"end_word":602,"intents":[{"intent":"Inquire about disconnection date","confidence_score":0.0074144956}]},{"text":"Yeah.","start_word":602,"end_word":602,"intents":[{"intent":"Confirm disconnection date","confidence_score":0.39826432}]},{"text":"That's so sad, but just give me one second. Just finalizing everything here. Yep.","start_word":650,"end_word":663,"intents":[{"intent":"Finalize account","confidence_score":0.1042148}]},{"text":"So I already have your account annotated for your account security. Could you verify the date of birth on your account, please? Yeah.","start_word":665,"end_word":687,"intents":[{"intent":"Verify information","confidence_score":0.07210048}]},{"text":"Thank you so much for verifying all that. And here... So your November bill will be generated automatically by November 1. But if in any case that you want to settle it... That as well along with your October, just let me know right now so that I can also generate your invoice from November 1 to second so that you can, Yeah.","start_word":757,"end_word":819,"intents":[{"intent":"Generate invoice","confidence_score":0.6008347}]},{"text":"pay anytime, and we'll disconnect your service by October 2... I'm sorry, November 2. Yeah.","start_word":865,"end_word":879,"intents":[{"intent":"Disconnect service","confidence_score":0.47484744}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4161129891872406},{"text":"May I have your name, please? Sorry. What was that? My name is Mary. Yeah. Hey, Mary. Am I able to get you to cancel my plan?","start_word":9,"end_word":35,"sentiment":"neutral","sentiment_score":-0.0317511260509491},{"text":"Oh, that's so sad to hear.","start_word":36,"end_word":41,"sentiment":"negative","sentiment_score":-0.3983746469020843},{"text":"But no worries. I understand. Could you provide me the name associated on the account, please? Yes. It's Kashka, k a s h k a. K a s? H k a.","start_word":42,"end_word":72,"sentiment":"neutral","sentiment_score":-0.00254840194247663},{"text":"Thank you so much.","start_word":73,"end_word":76,"sentiment":"positive","sentiment_score":0.43641898036003113},{"text":"Just give me one moment. Let me just pull up your account. Okay? Hold on. Mhmm. Yep. Thank you. One moment. I'll be putting you on hold for me, there too, and I'll get back to you. Okay? Yeah. No worries. Thank you. Thank you. Hello, Kashka. Thank you so much for holding. Could you provide the name... The last name associated on the account, please? Yeah. It's Irani, I r a n I.","start_word":77,"end_word":150,"sentiment":"neutral","sentiment_score":0.12560027837753296},{"text":"Thank you so much, Keshil.","start_word":151,"end_word":155,"sentiment":"positive","sentiment_score":0.33447250723838806},{"text":"Let me just go ahead and check. Oh, so you were our customer since April of twenty twenty fifth, and we really appreciate you for staying with us that long, Tasha... Kashka. And I really do... It's really so sad for... To see you, you know, disconnect or go, but that's fine. I know. If it... For documentation, I just wanna ask for what you give the cancellation, please. So I'm gonna go on a cheaper plan with somebody else. Would you mind? I mean, are you not going places or you're not relocating? You know what? I can go ahead and check with our current plans and prices so that we make sure that we still, you know, have the best prices with you. No. It's okay. Thank you. Okay. Just give me one second. Can you Hold on. can you just confirm for me, though, this will still be, like, till the end of the month. Is that right? Yes.","start_word":156,"end_word":317,"sentiment":"neutral","sentiment_score":0.001260562381638145},{"text":"Okay. Cool.","start_word":318,"end_word":319,"sentiment":"positive","sentiment_score":0.40259599685668945},{"text":"Just give me one second. Mhmm. If I may ask, when did you do you plan to disconnect the service? Yeah. That's why I'm asking you, sir. If if I don't pay now, it'll be disconnected automatically now? Or if I pay now, will it be disconnected by the end of the month? Is that right? We we actually follow the thirty day notice period. So the thirty days from today is November 2. So if in any case that you want to extend until November 2, we can still accommodate that request. I mean, No. So is it is it possible to to cancel it before that? We can actually cancel the... Before November 2. However, as we follow the thirty day notice period of cancellation, you you will get billed for... Or the bill from November 1 to November 3... November 2 should also be settled along with your current invoice, Okay. which So is is from there October. any way to avoid that? No. But since you've already called today, we can still follow that thirty days. So Yeah. that's Yeah. the maximum That's or the minimum. yeah. That's Go fine. ahead. Yeah. Let... Let's do that. That... Let's do the thirty days. But what I'm saying is because it will be November 2, the Mhmm. cancellation, will I still Mhmm. be charged for November? You'll only be charged up until November 2. So from November Okay. 3 to thirty, you're not gonna be charged for it. Okay. Perfect. Yeah. Let's do that. Okay. I'll go ahead and take a... Take note of that in your account. And if I may ask, when will be the disconnection date? Mhmm. Yeah. We'll see. You're saying November 2. Right? Yes. So we'll Okay. follow the disconnection date as it is. Yep. November 2. You already have decided a new ISB? Sorry. What was that? Or you're... You already have decided or you're still looking? Yeah. I already decided. Okay.","start_word":320,"end_word":649,"sentiment":"neutral","sentiment_score":-0.014239585535092789},{"text":"That's so sad, but just give me one second.","start_word":650,"end_word":658,"sentiment":"negative","sentiment_score":-0.4238588809967041},{"text":"Just finalizing everything here. Yep. Okay. So I already have your account annotated for your account security. Could you verify the date of birth on your account, please? Yeah. 09/22/1989. How about the identification number? What's the identification number? It's either your passport number, your driver's license, any identification number that could be seen on your presented ID when you start your plan My driver's... I can give you my driver's with license number if that helps. I don't know whether it's the same. us. So It's fine. 0 We can check it. 921 Mhmm. 962 Alright. 36.","start_word":659,"end_word":756,"sentiment":"neutral","sentiment_score":0.01707608625292778},{"text":"Thank you so much for verifying all that.","start_word":757,"end_word":764,"sentiment":"positive","sentiment_score":0.3859370350837707},{"text":"And here... So your November bill will be generated automatically by November 1. But if in any case that you want to settle it... That as well along with your October, just let me know right now so that I can also generate your invoice from November 1 to second so that you can, Yeah. settle it at the same time with your October invoice. Yeah. Yeah. Let's do that. Okay. Okay. So I'll go ahead and generate your invoice whenever you're ready to pay for your current invoice, which is October. That is due Yep. '15. You can Yep. pay anytime, and we'll disconnect your service by October 2... I'm sorry, November 2. Yeah.","start_word":765,"end_word":879,"sentiment":"neutral","sentiment_score":0.06659995019435883},{"text":"Perfect. Thank you so much. Thank you so much.","start_word":880,"end_word":888,"sentiment":"positive","sentiment_score":0.46421998739242554},{"text":"And is there anything else I can help you with? No. That's it. Thank you so much for your business, Kedash, Kashka. If you wanted to consider going back to Airtel, please do so. Yeah. Will We'll do. Thank we'll you. welcome you, you know, open handedly.","start_word":889,"end_word":935,"sentiment":"neutral","sentiment_score":0.17265543341636658},{"text":"Thank you so much. Thank you so much. Have a great day.","start_word":936,"end_word":947,"sentiment":"positive","sentiment_score":0.5350551009178162},{"text":"Goodbye for You now. too. Bye. Bye bye.","start_word":948,"end_word":955,"sentiment":"neutral","sentiment_score":0.17908546328544617}],"average":{"sentiment":"neutral","sentiment_score":0.04025089202836438}}}}