{"metadata":{"transaction_key":"deprecated","request_id":"019ff88e-41c4-7291-872b-52719dcb4196","sha256":"679a360948ee6fc923aee106871868afb619a3c266c7e3db6db5079730cd786c","created":"2026-08-13T00:38:21.361Z","duration":45.935936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":66,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":79},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello?","confidence":0.9536133,"words":[{"word":"hello","start":2.1599998,"end":2.6599998,"confidence":0.9536133,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.017300531268119812}],"paragraphs":{"transcript":"\nHello?","paragraphs":[{"sentences":[{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.017300531268119812}],"sentiment":"neutral","sentiment_score":0.017300531268119812,"num_words":1,"start":2.1599998,"end":2.6599998}]}}]},{"alternatives":[{"transcript":"Hi. 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You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return your call as soon as possible. If it's urgent, please do send me a message instead.\n\nI'm more likely to reply to that than to listen to our voice mails.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.027293860912323},{"text":"You've reached Lorena.","start":2.48,"end":3.62,"sentiment":"neutral","sentiment_score":-0.005962328054010868},{"text":"I'm currently unable to pick up the phone right now.","start":4.08,"end":6.8999996,"sentiment":"negative","sentiment_score":-0.5792185187339782},{"text":"So please do leave your name and your number so I can return your call as soon as possible.","start":7.12,"end":12.58,"sentiment":"neutral","sentiment_score":-0.2182230604322333},{"text":"If it's urgent, please do send me a message instead.","start":12.965,"end":16.185001,"sentiment":"negative","sentiment_score":-0.3663943290710449}],"sentiment":"neutral","sentiment_score":-0.3161153430119157,"num_words":43,"start":2.0,"end":16.185001},{"sentences":[{"text":"I'm more likely to reply to that than to listen to our voice mails.","start":16.485,"end":20.185,"sentiment":"negative","sentiment_score":-0.6392471300704139}],"sentiment":"negative","sentiment_score":-0.6392471300704139,"num_words":14,"start":16.485,"end":20.185}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi.\n\nChannel 0: Hello?\n\nChannel 1: You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return your call as soon as possible. If it's urgent, please do send me a message instead. 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