{"metadata":{"transaction_key":"deprecated","request_id":"817c29f2-f8e5-40ec-853e-ca79dadb8c5e","sha256":"3082277059924a9cf37d140132756b8c8f69c1c4949727102dcf3a948c4fdcc8","created":"2026-02-11T07:11:08.219Z","duration":123.76794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":430,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":490,"output_tokens":490},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":490,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. It's Julia Cooper here. I just missed a call from Carl. I think it's Carl. Yes. That's all good. Yes. Yep. It'll be the 08/25/1982, and it'll be Unit 4059 Norfolk Avenue, South Dakota. No. It's not where I'm positioned. Sorry. What was that? Yes. Yeah. That's okay. Yeah. I I knew you were calling, but then I didn't even think of it, and then I was jumping on I'm on the tram at the moment kind of thing. So that is real. Yeah. Yeah. That's probably gonna be easier. I'm not that far away. A couple of stops, but maybe, like, yeah, five minutes, ten minutes. That's okay? Yep. That's a good idea. Great. That'd be perfect. Thank you. Okay. Okay. Thanks. Thanks. Bye.","confidence":0.9783076,"words":[{"word":"oh","start":4.72,"end":4.88,"confidence":0.9106421,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0634053498506546},{"word":"hi","start":4.88,"end":5.2,"confidence":0.9892079,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.04975948482751846},{"word":"it's","start":5.2,"end":5.44,"confidence":0.94096744,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04212865233421326},{"word":"julia","start":5.44,"end":5.92,"confidence":0.56987417,"punctuated_word":"Julia","sentiment":"neutral","sentiment_score":0.03398018330335617},{"word":"cooper","start":5.92,"end":6.3199997,"confidence":0.9891445,"punctuated_word":"Cooper","sentiment":"neutral","sentiment_score":0.04859109967947006},{"word":"here","start":6.3199997,"end":6.56,"confidence":0.9959838,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.04095295071601868},{"word":"i","start":6.56,"end":6.72,"confidence":0.9988562,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.023879822343587875},{"word":"just","start":6.72,"end":6.8799996,"confidence":0.9953433,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04680506139993667},{"word":"missed","start":6.8799996,"end":7.2,"confidence":0.99892944,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.03920862823724747},{"word":"a","start":7.2,"end":7.2799997,"confidence":0.83754504,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.055676430463790894},{"word":"call","start":7.2799997,"end":7.52,"confidence":0.99541324,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.048886433243751526},{"word":"from","start":7.52,"end":7.8399997,"confidence":0.99701023,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.07448834180831909},{"word":"carl","start":7.8399997,"end":8.34,"confidence":0.78858477,"punctuated_word":"Carl.","sentiment":"neutral","sentiment_score":-0.06401969492435455},{"word":"i","start":10.16,"end":10.24,"confidence":0.71489507,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0047505684196949005},{"word":"think","start":10.24,"end":10.4,"confidence":0.83224386,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.010551661252975464},{"word":"it's","start":10.4,"end":10.719999,"confidence":0.82502145,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.011300223879516125},{"word":"carl","start":10.719999,"end":11.219999,"confidence":0.99150145,"punctuated_word":"Carl.","sentiment":"neutral","sentiment_score":0.01316738687455654},{"word":"yes","start":27.895,"end":28.375,"confidence":0.7569045,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.30888140201568604},{"word":"that's","start":28.375,"end":28.615,"confidence":0.55667186,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4743346869945526},{"word":"all","start":28.615,"end":28.775,"confidence":0.5300922,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.5300891995429993},{"word":"good","start":28.775,"end":29.275,"confidence":0.9962929,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3907778263092041},{"word":"yes","start":37.09,"end":37.489998,"confidence":0.84251237,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09927399456501008},{"word":"yep","start":37.489998,"end":37.989998,"confidence":0.88719857,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10199268907308578},{"word":"it'll","start":45.825,"end":46.145,"confidence":0.8841225,"punctuated_word":"It'll","sentiment":"neutral","sentiment_score":0.049793049693107605},{"word":"be","start":46.145,"end":46.385002,"confidence":0.99796766,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0316440612077713},{"word":"the","start":46.385002,"end":46.545002,"confidence":0.9947343,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.039944782853126526},{"word":"08/25/1982","start":46.545002,"end":48.705,"confidence":0.9574212,"punctuated_word":"08/25/1982,","sentiment":"neutral","sentiment_score":0.04730714485049248},{"word":"and","start":48.705,"end":49.105,"confidence":0.99928856,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04944760724902153},{"word":"it'll","start":49.105,"end":49.265,"confidence":0.8646248,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.045449309051036835},{"word":"be","start":49.265,"end":49.585,"confidence":0.99762493,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03207290172576904},{"word":"unit","start":49.585,"end":49.905003,"confidence":0.98512924,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.04200998693704605},{"word":"4059","start":49.905003,"end":51.265,"confidence":0.9827415,"punctuated_word":"4059","sentiment":"neutral","sentiment_score":0.05100959166884422},{"word":"norfolk","start":51.265,"end":51.745003,"confidence":0.7531118,"punctuated_word":"Norfolk","sentiment":"neutral","sentiment_score":0.034792184829711914},{"word":"avenue","start":51.745003,"end":52.245003,"confidence":0.74777794,"punctuated_word":"Avenue,","sentiment":"neutral","sentiment_score":0.0326976515352726},{"word":"south","start":53.825,"end":54.065002,"confidence":0.11472895,"punctuated_word":"South","sentiment":"neutral","sentiment_score":0.033486973494291306},{"word":"dakota","start":54.065002,"end":54.565002,"confidence":0.7775912,"punctuated_word":"Dakota.","sentiment":"neutral","sentiment_score":0.030559971928596497},{"word":"no","start":54.865,"end":55.025,"confidence":0.6852293,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02751739881932735},{"word":"it's","start":55.025,"end":55.265,"confidence":0.8440863,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.005842422600835562},{"word":"not","start":55.265,"end":55.345,"confidence":0.69501525,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16974958777427673},{"word":"where","start":55.345,"end":55.585,"confidence":0.92761755,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.09889739751815796},{"word":"i'm","start":55.585,"end":55.665,"confidence":0.7530228,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06554108113050461},{"word":"positioned","start":55.665,"end":56.165,"confidence":0.8154305,"punctuated_word":"positioned.","sentiment":"neutral","sentiment_score":-0.08548182249069214},{"word":"sorry","start":79.195,"end":79.435,"confidence":0.8089625,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06088760495185852},{"word":"what","start":79.435,"end":79.595,"confidence":0.9919927,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.06244318559765816},{"word":"was","start":79.595,"end":79.755,"confidence":0.95682234,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05048928782343864},{"word":"that","start":79.755,"end":80.255,"confidence":0.9901842,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.019663073122501373},{"word":"yes","start":87.369995,"end":87.869995,"confidence":0.8900677,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.004999473690986633},{"word":"yeah","start":88.57,"end":89.07,"confidence":0.92863107,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015468765050172806},{"word":"that's","start":89.53,"end":89.77,"confidence":0.8774153,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.026816505938768387},{"word":"okay","start":89.77,"end":90.27,"confidence":0.98881793,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.040865905582904816},{"word":"yeah","start":90.49,"end":90.89,"confidence":0.96932954,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0026935506612062454},{"word":"i","start":90.89,"end":91.29,"confidence":0.9945357,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030629537999629974},{"word":"i","start":91.29,"end":91.53,"confidence":0.81863797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.036347176879644394},{"word":"knew","start":91.53,"end":91.689995,"confidence":0.9978255,"punctuated_word":"knew","sentiment":"neutral","sentiment_score":-0.034597620368003845},{"word":"you","start":91.689995,"end":91.85,"confidence":0.9992884,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.027269549667835236},{"word":"were","start":91.85,"end":92.009995,"confidence":0.9858165,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.03486589342355728},{"word":"calling","start":92.009995,"end":92.329994,"confidence":0.88883305,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.0408988781273365},{"word":"but","start":92.329994,"end":92.49,"confidence":0.99831957,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04773370921611786},{"word":"then","start":92.49,"end":92.649994,"confidence":0.99879944,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.04709124192595482},{"word":"i","start":92.649994,"end":92.81,"confidence":0.9946813,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06709426641464233},{"word":"didn't","start":92.81,"end":93.049995,"confidence":0.99979556,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.06483542919158936},{"word":"even","start":93.049995,"end":93.45,"confidence":0.99881303,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.07053923606872559},{"word":"think","start":93.45,"end":93.689995,"confidence":0.9989466,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0630420446395874},{"word":"of","start":93.689995,"end":93.85,"confidence":0.99946815,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10658424347639084},{"word":"it","start":93.85,"end":94.009995,"confidence":0.7313967,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.07368910312652588},{"word":"and","start":94.009995,"end":94.17,"confidence":0.9995338,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07661654055118561},{"word":"then","start":94.17,"end":94.329994,"confidence":0.99748623,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05806075409054756},{"word":"i","start":94.329994,"end":94.409996,"confidence":0.9940246,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09020216017961502},{"word":"was","start":94.409996,"end":94.57,"confidence":0.83457947,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0944669544696808},{"word":"jumping","start":94.57,"end":94.89,"confidence":0.927496,"punctuated_word":"jumping","sentiment":"neutral","sentiment_score":-0.05857722833752632},{"word":"on","start":94.89,"end":94.97,"confidence":0.4653439,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.08834349364042282},{"word":"i'm","start":95.049995,"end":95.21,"confidence":0.99163723,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07698000967502594},{"word":"on","start":95.21,"end":95.369995,"confidence":0.9896473,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06814365833997726},{"word":"the","start":95.369995,"end":95.45,"confidence":0.9962453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08737620711326599},{"word":"tram","start":95.45,"end":95.77,"confidence":0.5426631,"punctuated_word":"tram","sentiment":"neutral","sentiment_score":-0.05777204781770706},{"word":"at","start":95.77,"end":95.85,"confidence":0.9479439,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.07284803688526154},{"word":"the","start":95.85,"end":96.009995,"confidence":0.9954379,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06398646533489227},{"word":"moment","start":96.009995,"end":96.25,"confidence":0.988473,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.03920648619532585},{"word":"kind","start":96.25,"end":96.49,"confidence":0.20893605,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.05429239571094513},{"word":"of","start":96.49,"end":96.57,"confidence":0.9991265,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.07136552035808563},{"word":"thing","start":96.57,"end":96.81,"confidence":0.5600406,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.0696081668138504},{"word":"so","start":96.81,"end":97.31,"confidence":0.95654285,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01773141138255596},{"word":"that","start":98.329994,"end":98.49,"confidence":0.54719234,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.014722675085067747},{"word":"is","start":98.49,"end":98.729996,"confidence":0.9617044,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01917446218430996},{"word":"real","start":98.729996,"end":99.21,"confidence":0.8024144,"punctuated_word":"real.","sentiment":"neutral","sentiment_score":-0.018416300415992737},{"word":"yeah","start":99.21,"end":99.71,"confidence":0.9663343,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00691695511341095},{"word":"yeah","start":103.405,"end":103.725,"confidence":0.99515253,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0025183651596307755},{"word":"that's","start":103.725,"end":104.045,"confidence":0.9832231,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.003333507804200053},{"word":"probably","start":104.045,"end":104.365005,"confidence":0.99886096,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.02248690277338028},{"word":"gonna","start":104.365005,"end":104.525,"confidence":0.9916855,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.0026271287351846695},{"word":"be","start":104.525,"end":104.685005,"confidence":0.99728894,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0013588890433311462},{"word":"easier","start":104.685005,"end":105.185005,"confidence":0.9902048,"punctuated_word":"easier.","sentiment":"neutral","sentiment_score":-0.014468817040324213},{"word":"i'm","start":105.245,"end":105.485,"confidence":0.9826202,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03489995002746582},{"word":"not","start":105.485,"end":105.725,"confidence":0.57529336,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.047341518104076385},{"word":"that","start":105.725,"end":105.885,"confidence":0.81010795,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.046120256185531616},{"word":"far","start":105.885,"end":106.045,"confidence":0.99802387,"punctuated_word":"far","sentiment":"neutral","sentiment_score":-0.07007188349962234},{"word":"away","start":106.045,"end":106.285,"confidence":0.8754225,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.05759996920824051},{"word":"a","start":106.285,"end":106.365005,"confidence":0.5196881,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.022678188979625705},{"word":"couple","start":106.365005,"end":106.605,"confidence":0.99974984,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.0280621275305748},{"word":"of","start":106.605,"end":106.765,"confidence":0.99130017,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0315263532102108},{"word":"stops","start":106.765,"end":107.165,"confidence":0.7771264,"punctuated_word":"stops,","sentiment":"neutral","sentiment_score":-0.031058283522725105},{"word":"but","start":107.165,"end":107.325005,"confidence":0.6803574,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.030948609113693237},{"word":"maybe","start":107.325005,"end":107.565,"confidence":0.8872255,"punctuated_word":"maybe,","sentiment":"neutral","sentiment_score":-0.03214927017688751},{"word":"like","start":107.565,"end":107.805,"confidence":0.96420056,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.022641969844698902},{"word":"yeah","start":107.805,"end":108.045,"confidence":0.98930985,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.010210467502474785},{"word":"five","start":108.045,"end":108.285,"confidence":0.99737513,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.011783309280872343},{"word":"minutes","start":108.285,"end":108.685005,"confidence":0.9530773,"punctuated_word":"minutes,","sentiment":"neutral","sentiment_score":-0.01365002803504467},{"word":"ten","start":108.685005,"end":108.845,"confidence":0.9988569,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.01574418880045414},{"word":"minutes","start":108.845,"end":109.345,"confidence":0.74886405,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.019858552142977715},{"word":"that's","start":109.965004,"end":110.205,"confidence":0.8030244,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.03166985139250755},{"word":"okay","start":110.205,"end":110.705,"confidence":0.8798334,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.06210526078939438},{"word":"yep","start":114.352936,"end":114.852936,"confidence":0.8656453,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07934302091598511},{"word":"that's","start":114.91293,"end":115.15294,"confidence":0.98342717,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.348116397857666},{"word":"a","start":115.15294,"end":115.312935,"confidence":0.9979894,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4012361168861389},{"word":"good","start":115.312935,"end":115.47294,"confidence":0.9783076,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4854145646095276},{"word":"idea","start":115.47294,"end":115.87293,"confidence":0.9992232,"punctuated_word":"idea.","sentiment":"positive","sentiment_score":0.3495910167694092},{"word":"great","start":115.87293,"end":116.352936,"confidence":0.9914713,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.2918221354484558},{"word":"that'd","start":116.352936,"end":116.59293,"confidence":0.66360205,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.14723210036754608},{"word":"be","start":116.59293,"end":117.09293,"confidence":0.99845755,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13844768702983856},{"word":"perfect","start":117.15294,"end":117.65294,"confidence":0.9896643,"punctuated_word":"perfect.","sentiment":"neutral","sentiment_score":0.2834645211696625},{"word":"thank","start":117.87293,"end":118.11294,"confidence":0.9902576,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.45766404271125793},{"word":"you","start":118.11294,"end":118.61294,"confidence":0.9997698,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.39639055728912354},{"word":"okay","start":119.23293,"end":119.73293,"confidence":0.86126,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11023790389299391},{"word":"okay","start":120.272934,"end":120.772934,"confidence":0.95351136,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.19547587633132937},{"word":"thanks","start":120.91293,"end":121.39294,"confidence":0.99447757,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.314690500497818},{"word":"thanks","start":121.39294,"end":121.79294,"confidence":0.9820799,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3106885552406311},{"word":"bye","start":121.79294,"end":122.29294,"confidence":0.9951128,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.12558811902999878}],"paragraphs":{"transcript":"\nOh, hi. It's Julia Cooper here. I just missed a call from Carl. I think it's Carl. Yes.\n\nThat's all good. Yes. Yep. It'll be the 08/25/1982, and it'll be Unit 4059 Norfolk Avenue, South Dakota. No.\n\nIt's not where I'm positioned. Sorry. What was that? Yes. Yeah.\n\nThat's okay. Yeah. I I knew you were calling, but then I didn't even think of it, and then I was jumping on I'm on the tram at the moment kind of thing. So that is real. Yeah.\n\nYeah. That's probably gonna be easier. I'm not that far away. A couple of stops, but maybe, like, yeah, five minutes, ten minutes. That's okay?\n\nYep. That's a good idea. Great. That'd be perfect. Thank you.\n\nOkay. Okay. Thanks. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.05658241733908653},{"text":"It's Julia Cooper here.","start":5.2,"end":6.56,"sentiment":"neutral","sentiment_score":0.04141322150826454},{"text":"I just missed a call from Carl.","start":6.56,"end":8.34,"sentiment":"neutral","sentiment_score":-0.05042348748871258},{"text":"I think it's Carl.","start":10.16,"end":11.219999,"sentiment":"neutral","sentiment_score":0.009942460106685758},{"text":"Yes.","start":27.895,"end":28.375,"sentiment":"neutral","sentiment_score":0.30888140201568604}],"sentiment":"neutral","sentiment_score":0.01525025281848179,"num_words":18,"start":4.72,"end":28.375},{"sentences":[{"text":"That's all good.","start":28.375,"end":29.275,"sentiment":"positive","sentiment_score":0.4650672376155853},{"text":"Yes.","start":37.09,"end":37.489998,"sentiment":"neutral","sentiment_score":0.09927399456501008},{"text":"Yep.","start":37.489998,"end":37.989998,"sentiment":"neutral","sentiment_score":0.10199268907308578},{"text":"It'll be the 08/25/1982, and it'll be Unit 4059 Norfolk Avenue, South Dakota.","start":45.825,"end":54.565002,"sentiment":"neutral","sentiment_score":0.04001655515569907},{"text":"No.","start":54.865,"end":55.025,"sentiment":"neutral","sentiment_score":-0.02751739881932735}],"sentiment":"neutral","sentiment_score":0.10995611656261117,"num_words":19,"start":28.375,"end":55.025},{"sentences":[{"text":"It's not where I'm positioned.","start":55.025,"end":56.165,"sentiment":"neutral","sentiment_score":-0.0851024623028934},{"text":"Sorry.","start":79.195,"end":79.435,"sentiment":"neutral","sentiment_score":-0.06088760495185852},{"text":"What was that?","start":79.435,"end":80.255,"sentiment":"neutral","sentiment_score":-0.04419851551453272},{"text":"Yes.","start":87.369995,"end":87.869995,"sentiment":"neutral","sentiment_score":0.004999473690986633},{"text":"Yeah.","start":88.57,"end":89.07,"sentiment":"neutral","sentiment_score":0.015468765050172806}],"sentiment":"neutral","sentiment_score":-0.05441156584261493,"num_words":11,"start":55.025,"end":89.07},{"sentences":[{"text":"That's okay.","start":89.53,"end":90.27,"sentiment":"neutral","sentiment_score":0.0338412057608366},{"text":"Yeah.","start":90.49,"end":90.89,"sentiment":"neutral","sentiment_score":0.0026935506612062454},{"text":"I I knew you were calling, but then I didn't even think of it, and then I was jumping on I'm on the tram at the moment kind of thing.","start":90.89,"end":96.81,"sentiment":"neutral","sentiment_score":-0.06243546853462855},{"text":"So that is real.","start":96.81,"end":99.21,"sentiment":"neutral","sentiment_score":-0.0175112122669816},{"text":"Yeah.","start":99.21,"end":99.71,"sentiment":"neutral","sentiment_score":-0.00691695511341095}],"sentiment":"neutral","sentiment_score":-0.04946447100098196,"num_words":38,"start":89.53,"end":99.71},{"sentences":[{"text":"Yeah.","start":103.405,"end":103.725,"sentiment":"neutral","sentiment_score":0.0025183651596307755},{"text":"That's probably gonna be easier.","start":103.725,"end":105.185005,"sentiment":"neutral","sentiment_score":-0.008311493461951614},{"text":"I'm not that far away.","start":105.245,"end":106.285,"sentiment":"neutral","sentiment_score":-0.051206715404987335},{"text":"A couple of stops, but maybe, like, yeah, five minutes, ten minutes.","start":106.285,"end":109.345,"sentiment":"neutral","sentiment_score":-0.02252594567835331},{"text":"That's okay?","start":109.965004,"end":110.705,"sentiment":"neutral","sentiment_score":0.046887556090950966}],"sentiment":"neutral","sentiment_score":-0.01886435660533607,"num_words":25,"start":103.405,"end":110.705},{"sentences":[{"text":"Yep.","start":114.352936,"end":114.852936,"sentiment":"neutral","sentiment_score":0.07934302091598511},{"text":"That's a good idea.","start":114.91293,"end":115.87293,"sentiment":"positive","sentiment_score":0.3960895240306854},{"text":"Great.","start":115.87293,"end":116.352936,"sentiment":"neutral","sentiment_score":0.2918221354484558},{"text":"That'd be perfect.","start":116.352936,"end":117.65294,"sentiment":"neutral","sentiment_score":0.18971476952234903},{"text":"Thank you.","start":117.87293,"end":118.61294,"sentiment":"positive","sentiment_score":0.42702730000019073}],"sentiment":"neutral","sentiment_score":0.3071565600958737,"num_words":11,"start":114.352936,"end":118.61294},{"sentences":[{"text":"Okay.","start":119.23293,"end":119.73293,"sentiment":"neutral","sentiment_score":0.11023790389299391},{"text":"Okay.","start":120.272934,"end":120.772934,"sentiment":"neutral","sentiment_score":0.19547587633132937},{"text":"Thanks.","start":120.91293,"end":121.39294,"sentiment":"neutral","sentiment_score":0.314690500497818},{"text":"Thanks.","start":121.39294,"end":121.79294,"sentiment":"neutral","sentiment_score":0.3106885552406311},{"text":"Bye.","start":121.79294,"end":122.29294,"sentiment":"neutral","sentiment_score":0.12558811902999878}],"sentiment":"neutral","sentiment_score":0.21133619099855422,"num_words":5,"start":119.23293,"end":122.29294}]}}]},{"alternatives":[{"transcript":"Good afternoon. Urgency Financial. You're speaking with Jordan. Okay. Kyle. Yeah. Just give me one sec. Just bear with me. Sorry. The system is just taking its sweet time this afternoon. You said Julia Cooper? Yes. Just for the security, Julia, can I just quickly grab your date of birth and the Perfect? Yeah. No. Amazing. Julie, give me one sec. I'll grab Kyle for you. Thanks. Welcome to Oakview Financial. At Oakview Financial, we Good afternoon, Julie. It's Carl calling. Oh, sorry. Thanks for returning my call back. Mhmm. I said thanks for returning my call back. I'm mixed up. I was like, yeah. It's Carl calling, but I I realized that, yeah, you're calling back in for me just on autopilot. Okay. Did you want me to give you a callback in, like, a few minutes once you are home to save you what you understand? Yeah. I'll I'll might just give you a fifteen so you can get get inside, put your things down, things like that as well. No problem. Yep. Brilliant. I'll give you a callback then. No problem. Thanks, Julian. Bye.","confidence":0.987071,"words":[{"word":"good","start":1.4399999,"end":1.68,"confidence":0.9985744,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.25650256872177124},{"word":"afternoon","start":1.68,"end":2.08,"confidence":0.9808761,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.23115450143814087},{"word":"urgency","start":2.08,"end":2.58,"confidence":0.46115834,"punctuated_word":"Urgency","sentiment":"neutral","sentiment_score":0.12150946259498596},{"word":"financial","start":2.6399999,"end":3.04,"confidence":0.9883746,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.15346863865852356},{"word":"you're","start":3.04,"end":3.1999998,"confidence":0.99412495,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.07716251164674759},{"word":"speaking","start":3.1999998,"end":3.4399998,"confidence":0.99985695,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.05903984233736992},{"word":"with","start":3.4399998,"end":3.6799998,"confidence":0.97311324,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06344272941350937},{"word":"jordan","start":3.6799998,"end":4.18,"confidence":0.92583156,"punctuated_word":"Jordan.","sentiment":"neutral","sentiment_score":0.08239631354808807},{"word":"okay","start":9.76,"end":10.26,"confidence":0.9388804,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006106123328208923},{"word":"kyle","start":12.0,"end":12.5,"confidence":0.4441318,"punctuated_word":"Kyle.","sentiment":"neutral","sentiment_score":0.014368953183293344},{"word":"yeah","start":12.639999,"end":13.139999,"confidence":0.9983318,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025777552276849747},{"word":"just","start":13.2,"end":13.5199995,"confidence":0.999223,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.025335995480418205},{"word":"give","start":13.5199995,"end":13.679999,"confidence":0.99609464,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.023118749260902405},{"word":"me","start":13.679999,"end":14.0,"confidence":0.99981946,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.019044825807213783},{"word":"one","start":14.0,"end":14.5,"confidence":0.9994825,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.023124147206544876},{"word":"sec","start":14.559999,"end":15.059999,"confidence":0.9993085,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.023498523980379105},{"word":"just","start":19.485,"end":19.725,"confidence":0.9827266,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.003565274178981781},{"word":"bear","start":19.725,"end":19.965,"confidence":0.99849796,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.0004514791071414947},{"word":"with","start":19.965,"end":20.205,"confidence":0.9996567,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.008948314934968948},{"word":"me","start":20.205,"end":20.705,"confidence":0.9998886,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.007496554404497147},{"word":"sorry","start":23.245,"end":23.645,"confidence":0.98176694,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08592067658901215},{"word":"the","start":23.645,"end":23.805,"confidence":0.983528,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.07633722573518753},{"word":"system","start":23.805,"end":24.285,"confidence":0.9998814,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.1004895642399788},{"word":"is","start":24.285,"end":24.445,"confidence":0.9985898,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06718482822179794},{"word":"just","start":24.445,"end":24.945,"confidence":0.998601,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06257013976573944},{"word":"taking","start":25.165,"end":25.405,"confidence":0.91900945,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.07980310171842575},{"word":"its","start":25.405,"end":25.805,"confidence":0.86723006,"punctuated_word":"its","sentiment":"neutral","sentiment_score":-0.06962960213422775},{"word":"sweet","start":25.805,"end":26.125,"confidence":0.647602,"punctuated_word":"sweet","sentiment":"neutral","sentiment_score":0.008174493908882141},{"word":"time","start":26.125,"end":26.445,"confidence":0.99283916,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0010194703936576843},{"word":"this","start":26.445,"end":26.685001,"confidence":0.9983411,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02673289179801941},{"word":"afternoon","start":26.685001,"end":27.185001,"confidence":0.9980005,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.03191002830862999},{"word":"you","start":35.13,"end":35.29,"confidence":0.9876651,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.07949285954236984},{"word":"said","start":35.29,"end":35.61,"confidence":0.99116945,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.07247055321931839},{"word":"julia","start":35.61,"end":36.010002,"confidence":0.94984907,"punctuated_word":"Julia","sentiment":"neutral","sentiment_score":0.06545254588127136},{"word":"cooper","start":36.010002,"end":36.510002,"confidence":0.99063575,"punctuated_word":"Cooper?","sentiment":"neutral","sentiment_score":0.12201564013957976},{"word":"yes","start":38.09,"end":38.59,"confidence":0.7141515,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0862632691860199},{"word":"just","start":39.77,"end":40.010002,"confidence":0.7670499,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06276704370975494},{"word":"for","start":40.010002,"end":40.17,"confidence":0.98500144,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05744836106896401},{"word":"the","start":40.17,"end":40.33,"confidence":0.6409355,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09363684803247452},{"word":"security","start":40.33,"end":40.73,"confidence":0.91274095,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":0.08601713180541992},{"word":"julia","start":40.73,"end":41.05,"confidence":0.98474,"punctuated_word":"Julia,","sentiment":"neutral","sentiment_score":0.08091650903224945},{"word":"can","start":41.05,"end":41.21,"confidence":0.9555295,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09536467492580414},{"word":"i","start":41.21,"end":41.29,"confidence":0.978453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1099044382572174},{"word":"just","start":41.29,"end":41.53,"confidence":0.55912304,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1173740103840828},{"word":"quickly","start":41.53,"end":41.85,"confidence":0.99859565,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.1170850545167923},{"word":"grab","start":41.85,"end":42.17,"confidence":0.9942879,"punctuated_word":"grab","sentiment":"neutral","sentiment_score":0.07771245390176773},{"word":"your","start":42.17,"end":42.489998,"confidence":0.96568376,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05432382971048355},{"word":"date","start":42.489998,"end":42.65,"confidence":0.9280459,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.06391984224319458},{"word":"of","start":42.65,"end":42.73,"confidence":0.9385541,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0708702951669693},{"word":"birth","start":42.73,"end":43.05,"confidence":0.96884155,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.057750944048166275},{"word":"and","start":43.05,"end":43.3,"confidence":0.8085453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05814133211970329},{"word":"the","start":43.3,"end":43.665,"confidence":0.6083532,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04235786199569702},{"word":"perfect","start":55.025,"end":55.525,"confidence":0.9793354,"punctuated_word":"Perfect?","sentiment":"neutral","sentiment_score":-0.06212899088859558},{"word":"yeah","start":56.75,"end":57.25,"confidence":0.93521523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015006547793745996},{"word":"no","start":57.39,"end":57.55,"confidence":0.7152334,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.07128243148326874},{"word":"amazing","start":57.55,"end":58.05,"confidence":0.9087571,"punctuated_word":"Amazing.","sentiment":"neutral","sentiment_score":0.2278020679950714},{"word":"julie","start":58.11,"end":58.43,"confidence":0.8930859,"punctuated_word":"Julie,","sentiment":"neutral","sentiment_score":0.11138726025819778},{"word":"give","start":58.43,"end":58.59,"confidence":0.98043674,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.09599453210830688},{"word":"me","start":58.59,"end":58.75,"confidence":0.9996983,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13926123082637787},{"word":"one","start":58.75,"end":58.91,"confidence":0.99960786,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.15733176469802856},{"word":"sec","start":58.91,"end":59.07,"confidence":0.96043,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.1620856374502182},{"word":"i'll","start":59.07,"end":59.23,"confidence":0.9997246,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1076461896300316},{"word":"grab","start":59.23,"end":59.47,"confidence":0.99975985,"punctuated_word":"grab","sentiment":"neutral","sentiment_score":0.11875291913747787},{"word":"kyle","start":59.47,"end":59.71,"confidence":0.99662787,"punctuated_word":"Kyle","sentiment":"neutral","sentiment_score":0.07610462605953217},{"word":"for","start":59.71,"end":59.95,"confidence":0.999511,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15541554987430573},{"word":"you","start":59.95,"end":60.45,"confidence":0.99965817,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.12065640091896056},{"word":"thanks","start":61.39,"end":61.89,"confidence":0.9240948,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.25512564182281494},{"word":"welcome","start":68.125,"end":68.524994,"confidence":0.55417824,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.17064842581748962},{"word":"to","start":68.524994,"end":68.84499,"confidence":0.9993375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15582546591758728},{"word":"oakview","start":68.84499,"end":69.34499,"confidence":0.7542814,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.14597678184509277},{"word":"financial","start":69.48499,"end":69.98499,"confidence":0.99774015,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.14329150319099426},{"word":"at","start":70.445,"end":70.685,"confidence":0.9846177,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.101482555270195},{"word":"oakview","start":70.685,"end":71.185,"confidence":0.99892384,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.08486796170473099},{"word":"financial","start":71.244995,"end":71.744995,"confidence":0.90206754,"punctuated_word":"Financial,","sentiment":"neutral","sentiment_score":0.08438970893621445},{"word":"we","start":72.125,"end":72.284996,"confidence":0.9930235,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0983208268880844},{"word":"good","start":73.645,"end":73.884995,"confidence":0.9918174,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.1903584897518158},{"word":"afternoon","start":73.884995,"end":74.204994,"confidence":0.9951402,"punctuated_word":"afternoon,","sentiment":"neutral","sentiment_score":0.19011202454566956},{"word":"julie","start":74.204994,"end":74.524994,"confidence":0.9739233,"punctuated_word":"Julie.","sentiment":"neutral","sentiment_score":0.17882129549980164},{"word":"it's","start":74.524994,"end":74.765,"confidence":0.99947464,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10133403539657591},{"word":"carl","start":74.765,"end":75.005,"confidence":0.47464305,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":0.05992164462804794},{"word":"calling","start":75.005,"end":75.405,"confidence":0.97013307,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.06110798940062523},{"word":"oh","start":75.405,"end":75.725,"confidence":0.99177885,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01913902722299099},{"word":"sorry","start":75.725,"end":76.125,"confidence":0.99819064,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.01813030242919922},{"word":"thanks","start":76.125,"end":76.365,"confidence":0.9991265,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.16639190912246704},{"word":"for","start":76.365,"end":76.524994,"confidence":0.9983191,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.16407379508018494},{"word":"returning","start":76.524994,"end":76.924995,"confidence":0.82347465,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":0.05161615461111069},{"word":"my","start":76.924995,"end":77.085,"confidence":0.99676114,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.01834867149591446},{"word":"call","start":77.085,"end":77.325,"confidence":0.7193453,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04677301645278931},{"word":"back","start":77.325,"end":77.825,"confidence":0.90074956,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.0699765533208847},{"word":"mhmm","start":79.645,"end":80.145,"confidence":0.8030014,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0296873040497303},{"word":"i","start":80.365,"end":80.524994,"confidence":0.51110846,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017108619213104248},{"word":"said","start":80.524994,"end":80.765,"confidence":0.9381783,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.03660910576581955},{"word":"thanks","start":80.765,"end":81.005,"confidence":0.7666561,"punctuated_word":"thanks","sentiment":"neutral","sentiment_score":0.04160633683204651},{"word":"for","start":81.005,"end":81.16499,"confidence":0.9973966,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0434623584151268},{"word":"returning","start":81.16499,"end":81.405,"confidence":0.96471024,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":-0.038382746279239655},{"word":"my","start":81.405,"end":81.564995,"confidence":0.9966455,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06518600881099701},{"word":"call","start":81.564995,"end":81.645,"confidence":0.95629954,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.02988361567258835},{"word":"back","start":81.645,"end":81.725,"confidence":0.67630774,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.014898363500833511},{"word":"i'm","start":81.725,"end":81.884995,"confidence":0.7792678,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.244058296084404},{"word":"mixed","start":81.884995,"end":82.204994,"confidence":0.9944165,"punctuated_word":"mixed","sentiment":"neutral","sentiment_score":-0.2387796938419342},{"word":"up","start":82.204994,"end":82.284996,"confidence":0.99584,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.2372700273990631},{"word":"i","start":82.284996,"end":82.365,"confidence":0.99837637,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18656006455421448},{"word":"was","start":82.365,"end":82.524994,"confidence":0.9995166,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.15935024619102478},{"word":"like","start":82.524994,"end":82.8,"confidence":0.9730668,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1063859611749649},{"word":"yeah","start":82.96001,"end":83.200005,"confidence":0.78919244,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0924905240535736},{"word":"it's","start":83.200005,"end":83.28001,"confidence":0.84727013,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07235226035118103},{"word":"carl","start":83.28001,"end":83.68,"confidence":0.46549147,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":-0.049625687301158905},{"word":"calling","start":83.68,"end":84.0,"confidence":0.8722899,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.06714439392089844},{"word":"but","start":84.0,"end":84.240005,"confidence":0.99969006,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06528832018375397},{"word":"i","start":84.240005,"end":84.4,"confidence":0.99951184,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11203226447105408},{"word":"i","start":84.4,"end":84.560005,"confidence":0.98965985,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11942274868488312},{"word":"realized","start":84.560005,"end":84.96001,"confidence":0.9740036,"punctuated_word":"realized","sentiment":"neutral","sentiment_score":-0.07854992151260376},{"word":"that","start":84.96001,"end":85.12,"confidence":0.9827919,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.0928046777844429},{"word":"yeah","start":85.12,"end":85.36,"confidence":0.9800755,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.08761930465698242},{"word":"you're","start":85.36,"end":85.600006,"confidence":0.99271446,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09460479021072388},{"word":"calling","start":85.600006,"end":85.840004,"confidence":0.999311,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.07571743428707123},{"word":"back","start":85.840004,"end":86.0,"confidence":0.9990201,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.054388269782066345},{"word":"in","start":86.0,"end":86.16,"confidence":0.9836224,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0870618224143982},{"word":"for","start":86.16,"end":86.32,"confidence":0.9861626,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0955667793750763},{"word":"me","start":86.32,"end":86.82,"confidence":0.9991509,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.09615835547447205},{"word":"just","start":86.880005,"end":87.04,"confidence":0.5205416,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.055178187787532806},{"word":"on","start":87.04,"end":87.28001,"confidence":0.9988537,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.042603135108947754},{"word":"autopilot","start":87.28001,"end":87.78001,"confidence":0.9895866,"punctuated_word":"autopilot.","sentiment":"neutral","sentiment_score":-0.05078263580799103},{"word":"okay","start":97.840004,"end":98.240005,"confidence":0.98201495,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011320113204419611},{"word":"did","start":98.240005,"end":98.445,"confidence":0.92531675,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.018285119906067848},{"word":"you","start":98.605,"end":98.685,"confidence":0.9854944,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02113768644630909},{"word":"want","start":98.685,"end":98.765,"confidence":0.987071,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.024383457377552983},{"word":"me","start":98.765,"end":98.805,"confidence":0.9973636,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.009488407522439957},{"word":"to","start":98.805,"end":98.845,"confidence":0.9947402,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009127480909228323},{"word":"give","start":98.845,"end":98.925,"confidence":0.99930465,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.007597493007779121},{"word":"you","start":98.925,"end":99.085,"confidence":0.99841106,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013948211446404455},{"word":"a","start":99.085,"end":99.165,"confidence":0.99483263,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00503487978130579},{"word":"callback","start":99.165,"end":99.565,"confidence":0.9908279,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.007692049257457256},{"word":"in","start":99.565,"end":99.805,"confidence":0.94147205,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.009829053655266762},{"word":"like","start":99.805,"end":99.965,"confidence":0.99919945,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.005767123773694038},{"word":"a","start":99.965,"end":100.045,"confidence":0.9996939,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00413031131029129},{"word":"few","start":100.045,"end":100.205,"confidence":0.99991167,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.004538562148809433},{"word":"minutes","start":100.205,"end":100.525,"confidence":0.9995461,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.003916632384061813},{"word":"once","start":100.525,"end":100.765,"confidence":0.9899188,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.0064415037631988525},{"word":"you","start":100.765,"end":100.925,"confidence":0.9997912,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0013827048242092133},{"word":"are","start":100.925,"end":101.085,"confidence":0.9992817,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0050694867968559265},{"word":"home","start":101.085,"end":101.405,"confidence":0.9992236,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.0013117343187332151},{"word":"to","start":101.405,"end":101.565,"confidence":0.8879712,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0037996694445610046},{"word":"save","start":101.565,"end":101.91167,"confidence":0.99120086,"punctuated_word":"save","sentiment":"neutral","sentiment_score":-0.001738961786031723},{"word":"you","start":101.91167,"end":102.25833,"confidence":0.69002366,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012701697647571564},{"word":"what","start":102.25833,"end":102.604996,"confidence":0.32408875,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.006731618195772171},{"word":"you","start":102.604996,"end":103.085,"confidence":0.3812869,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01370355486869812},{"word":"understand","start":103.085,"end":103.585,"confidence":0.7700373,"punctuated_word":"understand?","sentiment":"neutral","sentiment_score":-0.01326015591621399},{"word":"yeah","start":109.725,"end":110.045,"confidence":0.97859764,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02850835584104061},{"word":"i'll","start":110.045,"end":110.285,"confidence":0.8531114,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04803347587585449},{"word":"i'll","start":110.285,"end":110.365,"confidence":0.8441992,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05400621145963669},{"word":"might","start":110.445,"end":110.685,"confidence":0.7824609,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.05584752559661865},{"word":"just","start":110.685,"end":110.845,"confidence":0.9214615,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.050493888556957245},{"word":"give","start":110.845,"end":111.005,"confidence":0.99762625,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.045974001288414},{"word":"you","start":111.005,"end":111.085,"confidence":0.99775094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04220839962363243},{"word":"a","start":111.085,"end":111.165,"confidence":0.7978633,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05212037265300751},{"word":"fifteen","start":111.165,"end":111.485,"confidence":0.98992443,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":0.06794017553329468},{"word":"so","start":111.485,"end":111.725,"confidence":0.861777,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06767066568136215},{"word":"you","start":111.725,"end":111.805,"confidence":0.99592066,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07093682885169983},{"word":"can","start":111.805,"end":111.885,"confidence":0.9994764,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06681764870882034},{"word":"get","start":111.885,"end":112.17,"confidence":0.96714926,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05714428424835205},{"word":"get","start":112.25,"end":112.409996,"confidence":0.9787405,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05086454004049301},{"word":"inside","start":112.409996,"end":112.81,"confidence":0.9374058,"punctuated_word":"inside,","sentiment":"neutral","sentiment_score":0.0781954973936081},{"word":"put","start":112.81,"end":113.049995,"confidence":0.9973808,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.07830505073070526},{"word":"your","start":113.049995,"end":113.13,"confidence":0.9757683,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06848245859146118},{"word":"things","start":113.13,"end":113.369995,"confidence":0.99701583,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.06680002808570862},{"word":"down","start":113.369995,"end":113.689995,"confidence":0.93287647,"punctuated_word":"down,","sentiment":"neutral","sentiment_score":0.07559174299240112},{"word":"things","start":113.689995,"end":113.93,"confidence":0.97158223,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.061175279319286346},{"word":"like","start":113.93,"end":114.09,"confidence":0.99450135,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.04433119669556618},{"word":"that","start":114.09,"end":114.17,"confidence":0.9993774,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06649845838546753},{"word":"as","start":114.17,"end":114.409996,"confidence":0.9987087,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03590773046016693},{"word":"well","start":114.409996,"end":114.909996,"confidence":0.99910176,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.16263380646705627},{"word":"no","start":116.81,"end":116.97,"confidence":0.990213,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.18871772289276123},{"word":"problem","start":116.97,"end":117.47,"confidence":0.99765164,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2505621016025543},{"word":"yep","start":117.61,"end":118.11,"confidence":0.8334999,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.21324288845062256},{"word":"brilliant","start":118.17,"end":118.65,"confidence":0.73533,"punctuated_word":"Brilliant.","sentiment":"positive","sentiment_score":0.4216793179512024},{"word":"i'll","start":118.65,"end":118.81,"confidence":0.990238,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2349969744682312},{"word":"give","start":118.81,"end":118.97,"confidence":0.99944264,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.21760663390159607},{"word":"you","start":118.97,"end":119.13,"confidence":0.99936146,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23065316677093503},{"word":"a","start":119.13,"end":119.21,"confidence":0.9801922,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2102603316307068},{"word":"callback","start":119.21,"end":119.61,"confidence":0.95918566,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.15852555632591248},{"word":"then","start":119.61,"end":119.85,"confidence":0.98778313,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.10287442803382874},{"word":"no","start":119.85,"end":120.009995,"confidence":0.7679306,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.17381437122821808},{"word":"problem","start":120.009995,"end":120.25,"confidence":0.9943465,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.21822279691696167},{"word":"thanks","start":120.25,"end":120.57,"confidence":0.9922578,"punctuated_word":"Thanks,","sentiment":"neutral","sentiment_score":0.2474568784236908},{"word":"julian","start":120.57,"end":121.049995,"confidence":0.9550518,"punctuated_word":"Julian.","sentiment":"neutral","sentiment_score":0.2036685198545456},{"word":"bye","start":121.049995,"end":121.549995,"confidence":0.98901474,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.22236377000808716}],"paragraphs":{"transcript":"\nGood afternoon. Urgency Financial. You're speaking with Jordan. Okay. Kyle.\n\nYeah. Just give me one sec. Just bear with me. Sorry. The system is just taking its sweet time this afternoon.\n\nYou said Julia Cooper? Yes. Just for the security, Julia, can I just quickly grab your date of birth and the Perfect? Yeah. No.\n\nAmazing. Julie, give me one sec. I'll grab Kyle for you. Thanks. Welcome to Oakview Financial.\n\nAt Oakview Financial, we Good afternoon, Julie. It's Carl calling. Oh, sorry. Thanks for returning my call back. Mhmm.\n\nI said thanks for returning my call back. I'm mixed up. I was like, yeah. It's Carl calling, but I I realized that, yeah, you're calling back in for me just on autopilot. Okay.\n\nDid you want me to give you a callback in, like, a few minutes once you are home to save you what you understand? Yeah. I'll I'll might just give you a fifteen so you can get get inside, put your things down, things like that as well. No problem. Yep.\n\nBrilliant. I'll give you a callback then. No problem. Thanks, Julian. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.4399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.24382853507995605},{"text":"Urgency Financial.","start":2.08,"end":3.04,"sentiment":"neutral","sentiment_score":0.13748905062675476},{"text":"You're speaking with Jordan.","start":3.04,"end":4.18,"sentiment":"neutral","sentiment_score":0.07051034923642874},{"text":"Okay.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.006106123328208923},{"text":"Kyle.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.014368953183293344}],"sentiment":"neutral","sentiment_score":0.10651516448706388,"num_words":10,"start":1.4399999,"end":12.5},{"sentences":[{"text":"Yeah.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.025777552276849747},{"text":"Just give me one sec.","start":13.2,"end":15.059999,"sentiment":"neutral","sentiment_score":0.022824448347091675},{"text":"Just bear with me.","start":19.485,"end":20.705,"sentiment":"neutral","sentiment_score":-0.003107029013335705},{"text":"Sorry.","start":23.245,"end":23.645,"sentiment":"neutral","sentiment_score":-0.08592067658901215},{"text":"The system is just taking its sweet time this afternoon.","start":23.645,"end":27.185001,"sentiment":"neutral","sentiment_score":-0.03902165181934834}],"sentiment":"neutral","sentiment_score":-0.016603119848739533,"num_words":21,"start":12.639999,"end":27.185001},{"sentences":[{"text":"You said Julia Cooper?","start":35.13,"end":36.510002,"sentiment":"neutral","sentiment_score":0.08485789969563484},{"text":"Yes.","start":38.09,"end":38.59,"sentiment":"neutral","sentiment_score":0.0862632691860199},{"text":"Just for the security, Julia, can I just quickly grab your date of birth and the Perfect?","start":39.77,"end":55.525,"sentiment":"neutral","sentiment_score":0.06961539059000857},{"text":"Yeah.","start":56.75,"end":57.25,"sentiment":"neutral","sentiment_score":0.015006547793745996},{"text":"No.","start":57.39,"end":57.55,"sentiment":"neutral","sentiment_score":0.07128243148326874}],"sentiment":"neutral","sentiment_score":0.07064356196982165,"num_words":24,"start":35.13,"end":57.55},{"sentences":[{"text":"Amazing.","start":57.55,"end":58.05,"sentiment":"neutral","sentiment_score":0.2278020679950714},{"text":"Julie, give me one sec.","start":58.11,"end":59.07,"sentiment":"neutral","sentiment_score":0.13321208506822585},{"text":"I'll grab Kyle for you.","start":59.07,"end":60.45,"sentiment":"neutral","sentiment_score":0.11571513712406159},{"text":"Thanks.","start":61.39,"end":61.89,"sentiment":"neutral","sentiment_score":0.25512564182281494},{"text":"Welcome to Oakview Financial.","start":68.125,"end":69.98499,"sentiment":"neutral","sentiment_score":0.15393554419279099}],"sentiment":"neutral","sentiment_score":0.14645662484690547,"num_words":16,"start":57.55,"end":69.98499},{"sentences":[{"text":"At Oakview Financial, we Good afternoon, Julie.","start":70.445,"end":74.524994,"sentiment":"neutral","sentiment_score":0.1326218375137874},{"text":"It's Carl calling.","start":74.524994,"end":75.405,"sentiment":"neutral","sentiment_score":0.0741212231417497},{"text":"Oh, sorry.","start":75.405,"end":76.125,"sentiment":"neutral","sentiment_score":0.018634664826095104},{"text":"Thanks for returning my call back.","start":76.125,"end":77.825,"sentiment":"neutral","sentiment_score":0.08619668334722519},{"text":"Mhmm.","start":79.645,"end":80.145,"sentiment":"neutral","sentiment_score":-0.0296873040497303}],"sentiment":"neutral","sentiment_score":0.08818308724776695,"num_words":19,"start":70.445,"end":80.145},{"sentences":[{"text":"I said thanks for returning my call back.","start":80.365,"end":81.725,"sentiment":"neutral","sentiment_score":-0.014624970499426126},{"text":"I'm mixed up.","start":81.725,"end":82.284996,"sentiment":"neutral","sentiment_score":-0.24003600577513376},{"text":"I was like, yeah.","start":82.284996,"end":83.200005,"sentiment":"neutral","sentiment_score":-0.13619669899344444},{"text":"It's Carl calling, but I I realized that, yeah, you're calling back in for me just on autopilot.","start":83.200005,"end":87.78001,"sentiment":"neutral","sentiment_score":-0.07760561050640212},{"text":"Okay.","start":97.840004,"end":98.240005,"sentiment":"neutral","sentiment_score":-0.011320113204419611}],"sentiment":"neutral","sentiment_score":-0.08206222587100723,"num_words":34,"start":80.365,"end":98.240005},{"sentences":[{"text":"Did you want me to give you a callback in, like, a few minutes once you are home to save you what you understand?","start":98.240005,"end":103.585,"sentiment":"neutral","sentiment_score":-0.008466012155016264},{"text":"Yeah.","start":109.725,"end":110.045,"sentiment":"neutral","sentiment_score":0.02850835584104061},{"text":"I'll I'll might just give you a fifteen so you can get get inside, put your things down, things like that as well.","start":110.045,"end":114.909996,"sentiment":"neutral","sentiment_score":0.06382518553215524},{"text":"No problem.","start":116.81,"end":117.47,"sentiment":"neutral","sentiment_score":0.21963991224765778},{"text":"Yep.","start":117.61,"end":118.11,"sentiment":"neutral","sentiment_score":0.21324288845062256}],"sentiment":"neutral","sentiment_score":0.038153451849140374,"num_words":51,"start":98.240005,"end":118.11},{"sentences":[{"text":"Brilliant.","start":118.17,"end":118.65,"sentiment":"positive","sentiment_score":0.4216793179512024},{"text":"I'll give you a callback then.","start":118.65,"end":119.85,"sentiment":"neutral","sentiment_score":0.19248618185520172},{"text":"No problem.","start":119.85,"end":120.25,"sentiment":"neutral","sentiment_score":0.19601858407258987},{"text":"Thanks, Julian.","start":120.25,"end":121.049995,"sentiment":"neutral","sentiment_score":0.2255626991391182},{"text":"Bye.","start":121.049995,"end":121.549995,"sentiment":"neutral","sentiment_score":0.22236377000808716}],"sentiment":"neutral","sentiment_score":0.220176895459493,"num_words":12,"start":118.17,"end":121.549995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Urgency Financial. You're speaking with Jordan.\n\nChannel 0: Oh, hi. It's Julia Cooper here. I just missed a call from Carl.\n\nChannel 1: Okay.\n\nChannel 0: I think it's Carl.\n\nChannel 1: Kyle. Yeah. Just give me one sec. Just bear with me. Sorry.\n\nThe system is just taking its sweet time this afternoon.\n\nChannel 0: Yes. That's all good.\n\nChannel 1: You said Julia Cooper?\n\nChannel 0: Yes. Yep.\n\nChannel 1: Yes. Just for the security, Julia, can I just quickly grab your date of birth and the\n\nChannel 0: It'll be the 08/25/1982, and it'll be Unit 4059 Norfolk Avenue, South Dakota. No.\n\nChannel 1: Perfect?\n\nChannel 0: It's not where I'm positioned.\n\nChannel 1: Yeah. No. Amazing. Julie, give me one sec. I'll grab Kyle for you.\n\nThanks. Welcome to Oakview Financial. At Oakview Financial, we Good afternoon, Julie. It's Carl calling. Oh, sorry.\n\nThanks for returning my call back.\n\nChannel 0: Sorry. What was\n\nChannel 1: Mhmm.\n\nChannel 0: that?\n\nChannel 1: I said thanks for returning my call back. I'm mixed up. I was like, yeah. It's Carl calling, but I I realized that, yeah, you're calling back in for me just on autopilot.\n\nChannel 0: Yes. Yeah. That's okay. Yeah. I I knew you were calling, but then I didn't even think of it, and then I was jumping on I'm on the tram at the moment kind of thing.\n\nSo\n\nChannel 1: Okay. Did\n\nChannel 0: that is\n\nChannel 1: you want\n\nChannel 0: real.\n\nChannel 1: me to give you a callback\n\nChannel 0: Yeah.\n\nChannel 1: in, like, a few minutes once you are home to save you what you understand?\n\nChannel 0: Yeah. That's probably gonna be easier. I'm not that far away. A couple of stops, but maybe, like, yeah, five minutes, ten minutes.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: I'll\n\nChannel 0: okay?\n\nChannel 1: I'll might just give you a fifteen so you can get get inside, put your things down, things like that as\n\nChannel 0: Yep.\n\nChannel 1: well.\n\nChannel 0: That's a good idea. Great. That'd be\n\nChannel 1: No problem.\n\nChannel 0: perfect.\n\nChannel 1: Yep.\n\nChannel 0: Thank you.\n\nChannel 1: Brilliant. I'll give you a callback\n\nChannel 0: Okay.\n\nChannel 1: then. No problem. Thanks,\n\nChannel 0: Okay.\n\nChannel 1: Julian.\n\nChannel 0: Thanks.\n\nChannel 1: Bye.\n\nChannel 0: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.4399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.24382853507995605},{"text":"Urgency Financial.","start":2.08,"end":3.04,"sentiment":"neutral","sentiment_score":0.13748905062675476},{"text":"You're speaking with Jordan.","start":3.04,"end":4.18,"sentiment":"neutral","sentiment_score":0.07051034923642874}],"sentiment":"neutral","sentiment_score":0.13058457104489207,"channel":1,"num_words":8,"start":1.4399999,"end":4.18},{"sentences":[{"text":"Oh, hi.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.05658241733908653},{"text":"It's Julia Cooper here.","start":5.2,"end":6.56,"sentiment":"neutral","sentiment_score":0.04141322150826454},{"text":"I just missed a call from Carl.","start":6.56,"end":8.34,"sentiment":"neutral","sentiment_score":-0.05042348748871258}],"sentiment":"neutral","sentiment_score":-0.005703591669981296,"channel":0,"num_words":13,"start":4.72,"end":8.34},{"sentences":[{"text":"Okay.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.006106123328208923}],"sentiment":"neutral","sentiment_score":0.006106123328208923,"channel":1,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"I think it's Carl.","start":10.16,"end":11.219999,"sentiment":"neutral","sentiment_score":0.009942460106685758}],"sentiment":"neutral","sentiment_score":0.009942460106685758,"channel":0,"num_words":4,"start":10.16,"end":11.219999},{"sentences":[{"text":"Kyle.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.014368953183293344},{"text":"Yeah.","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.025777552276849747},{"text":"Just give me one sec.","start":13.2,"end":15.059999,"sentiment":"neutral","sentiment_score":0.022824448347091675},{"text":"Just bear with me.","start":19.485,"end":20.705,"sentiment":"neutral","sentiment_score":-0.003107029013335705},{"text":"Sorry.","start":23.245,"end":23.645,"sentiment":"neutral","sentiment_score":-0.08592067658901215}],"sentiment":"neutral","sentiment_score":0.004659996212770541,"channel":1,"num_words":12,"start":12.0,"end":23.645},{"sentences":[{"text":"The system is just taking its sweet time this afternoon.","start":23.645,"end":27.185001,"sentiment":"neutral","sentiment_score":-0.03902165181934834}],"sentiment":"neutral","sentiment_score":-0.03902165181934834,"channel":1,"num_words":10,"start":23.645,"end":27.185001},{"sentences":[{"text":"Yes.","start":27.895,"end":28.375,"sentiment":"neutral","sentiment_score":0.30888140201568604},{"text":"That's all good.","start":28.375,"end":29.275,"sentiment":"positive","sentiment_score":0.4650672376155853}],"sentiment":"positive","sentiment_score":0.4260207787156105,"channel":0,"num_words":4,"start":27.895,"end":29.275},{"sentences":[{"text":"You said Julia Cooper?","start":35.13,"end":36.510002,"sentiment":"neutral","sentiment_score":0.08485789969563484}],"sentiment":"neutral","sentiment_score":0.08485789969563484,"channel":1,"num_words":4,"start":35.13,"end":36.510002},{"sentences":[{"text":"Yes.","start":37.09,"end":37.489998,"sentiment":"neutral","sentiment_score":0.09927399456501008},{"text":"Yep.","start":37.489998,"end":37.989998,"sentiment":"neutral","sentiment_score":0.10199268907308578}],"sentiment":"neutral","sentiment_score":0.10063334181904793,"channel":0,"num_words":2,"start":37.09,"end":37.989998},{"sentences":[{"text":"Yes.","start":38.09,"end":38.59,"sentiment":"neutral","sentiment_score":0.0862632691860199},{"text":"Just for the security, Julia, can I just quickly grab your date of birth and the","start":39.77,"end":43.665,"sentiment":"neutral","sentiment_score":0.07784941443242133}],"sentiment":"neutral","sentiment_score":0.07834434706498594,"channel":1,"num_words":17,"start":38.09,"end":43.665},{"sentences":[{"text":"It'll be the 08/25/1982, and it'll be Unit 4059 Norfolk Avenue, South Dakota.","start":45.825,"end":54.565002,"sentiment":"neutral","sentiment_score":0.04001655515569907},{"text":"No.","start":54.865,"end":55.025,"sentiment":"neutral","sentiment_score":-0.02751739881932735}],"sentiment":"neutral","sentiment_score":0.03519270130034004,"channel":0,"num_words":14,"start":45.825,"end":55.025},{"sentences":[{"text":"Perfect?","start":55.025,"end":55.525,"sentiment":"neutral","sentiment_score":-0.06212899088859558}],"sentiment":"neutral","sentiment_score":-0.06212899088859558,"channel":1,"num_words":1,"start":55.025,"end":55.525},{"sentences":[{"text":"It's not where I'm positioned.","start":55.025,"end":56.165,"sentiment":"neutral","sentiment_score":-0.0851024623028934}],"sentiment":"neutral","sentiment_score":-0.0851024623028934,"channel":0,"num_words":5,"start":55.025,"end":56.165},{"sentences":[{"text":"Yeah.","start":56.75,"end":57.25,"sentiment":"neutral","sentiment_score":0.015006547793745996},{"text":"No.","start":57.39,"end":57.55,"sentiment":"neutral","sentiment_score":0.07128243148326874},{"text":"Amazing.","start":57.55,"end":58.05,"sentiment":"neutral","sentiment_score":0.2278020679950714},{"text":"Julie, give me one sec.","start":58.11,"end":59.07,"sentiment":"neutral","sentiment_score":0.13321208506822585},{"text":"I'll grab Kyle for you.","start":59.07,"end":60.45,"sentiment":"neutral","sentiment_score":0.11571513712406159}],"sentiment":"neutral","sentiment_score":0.11990208909488641,"channel":1,"num_words":13,"start":56.75,"end":60.45},{"sentences":[{"text":"Thanks.","start":61.39,"end":61.89,"sentiment":"neutral","sentiment_score":0.25512564182281494},{"text":"Welcome to Oakview Financial.","start":68.125,"end":69.98499,"sentiment":"neutral","sentiment_score":0.15393554419279099},{"text":"At Oakview Financial, we Good afternoon, Julie.","start":70.445,"end":74.524994,"sentiment":"neutral","sentiment_score":0.1326218375137874},{"text":"It's Carl calling.","start":74.524994,"end":75.405,"sentiment":"neutral","sentiment_score":0.0741212231417497},{"text":"Oh, sorry.","start":75.405,"end":76.125,"sentiment":"neutral","sentiment_score":0.018634664826095104}],"sentiment":"neutral","sentiment_score":0.12110904001576059,"channel":1,"num_words":17,"start":61.39,"end":76.125},{"sentences":[{"text":"Thanks for returning my call back.","start":76.125,"end":77.825,"sentiment":"neutral","sentiment_score":0.08619668334722519}],"sentiment":"neutral","sentiment_score":0.08619668334722519,"channel":1,"num_words":6,"start":76.125,"end":77.825},{"sentences":[{"text":"Sorry.","start":79.195,"end":79.435,"sentiment":"neutral","sentiment_score":-0.06088760495185852},{"text":"What was","start":79.435,"end":79.755,"sentiment":"neutral","sentiment_score":-0.0564662367105484}],"sentiment":"neutral","sentiment_score":-0.05794002612431844,"channel":0,"num_words":3,"start":79.195,"end":79.755},{"sentences":[{"text":"Mhmm.","start":79.645,"end":80.145,"sentiment":"neutral","sentiment_score":-0.0296873040497303}],"sentiment":"neutral","sentiment_score":-0.0296873040497303,"channel":1,"num_words":1,"start":79.645,"end":80.145},{"sentences":[{"text":"that?","start":79.755,"end":80.255,"sentiment":"neutral","sentiment_score":-0.019663073122501373}],"sentiment":"neutral","sentiment_score":-0.019663073122501373,"channel":0,"num_words":1,"start":79.755,"end":80.255},{"sentences":[{"text":"I said thanks for returning my call back.","start":80.365,"end":81.725,"sentiment":"neutral","sentiment_score":-0.014624970499426126},{"text":"I'm mixed up.","start":81.725,"end":82.284996,"sentiment":"neutral","sentiment_score":-0.24003600577513376},{"text":"I was like, yeah.","start":82.284996,"end":83.200005,"sentiment":"neutral","sentiment_score":-0.13619669899344444},{"text":"It's Carl calling, but I I realized that, yeah, you're calling back in for me just on autopilot.","start":83.200005,"end":87.78001,"sentiment":"neutral","sentiment_score":-0.07760561050640212}],"sentiment":"neutral","sentiment_score":-0.08420592625484322,"channel":1,"num_words":33,"start":80.365,"end":87.78001},{"sentences":[{"text":"Yes.","start":87.369995,"end":87.869995,"sentiment":"neutral","sentiment_score":0.004999473690986633},{"text":"Yeah.","start":88.57,"end":89.07,"sentiment":"neutral","sentiment_score":0.015468765050172806},{"text":"That's okay.","start":89.53,"end":90.27,"sentiment":"neutral","sentiment_score":0.0338412057608366},{"text":"Yeah.","start":90.49,"end":90.89,"sentiment":"neutral","sentiment_score":0.0026935506612062454},{"text":"I I knew you were calling, but then I didn't even think of it, and then I was jumping on I'm on the tram at the moment kind of thing.","start":90.89,"end":96.81,"sentiment":"neutral","sentiment_score":-0.06243546853462855}],"sentiment":"neutral","sentiment_score":-0.050920567288994786,"channel":0,"num_words":35,"start":87.369995,"end":96.81},{"sentences":[{"text":"So","start":96.81,"end":97.31,"sentiment":"neutral","sentiment_score":-0.01773141138255596}],"sentiment":"neutral","sentiment_score":-0.01773141138255596,"channel":0,"num_words":1,"start":96.81,"end":97.31},{"sentences":[{"text":"Okay.","start":97.840004,"end":98.240005,"sentiment":"neutral","sentiment_score":-0.011320113204419611},{"text":"Did","start":98.240005,"end":98.445,"sentiment":"neutral","sentiment_score":-0.018285119906067848}],"sentiment":"neutral","sentiment_score":-0.01480261655524373,"channel":1,"num_words":2,"start":97.840004,"end":98.445},{"sentences":[{"text":"that is","start":98.329994,"end":98.729996,"sentiment":"neutral","sentiment_score":-0.016948568634688854}],"sentiment":"neutral","sentiment_score":-0.016948568634688854,"channel":0,"num_words":2,"start":98.329994,"end":98.729996},{"sentences":[{"text":"you want","start":98.605,"end":98.765,"sentiment":"neutral","sentiment_score":-0.022760571911931038}],"sentiment":"neutral","sentiment_score":-0.022760571911931038,"channel":1,"num_words":2,"start":98.605,"end":98.765},{"sentences":[{"text":"real.","start":98.729996,"end":99.21,"sentiment":"neutral","sentiment_score":-0.018416300415992737}],"sentiment":"neutral","sentiment_score":-0.018416300415992737,"channel":0,"num_words":1,"start":98.729996,"end":99.21},{"sentences":[{"text":"me to give you a callback","start":98.765,"end":99.565,"sentiment":"neutral","sentiment_score":-0.008814753654102484}],"sentiment":"neutral","sentiment_score":-0.008814753654102484,"channel":1,"num_words":6,"start":98.765,"end":99.565},{"sentences":[{"text":"Yeah.","start":99.21,"end":99.71,"sentiment":"neutral","sentiment_score":-0.00691695511341095}],"sentiment":"neutral","sentiment_score":-0.00691695511341095,"channel":0,"num_words":1,"start":99.21,"end":99.71},{"sentences":[{"text":"in, like, a few minutes once you are home to save you what you understand?","start":99.565,"end":103.585,"sentiment":"neutral","sentiment_score":-0.005765967071056366}],"sentiment":"neutral","sentiment_score":-0.005765967071056366,"channel":1,"num_words":15,"start":99.565,"end":103.585},{"sentences":[{"text":"Yeah.","start":103.405,"end":103.725,"sentiment":"neutral","sentiment_score":0.0025183651596307755},{"text":"That's probably gonna be easier.","start":103.725,"end":105.185005,"sentiment":"neutral","sentiment_score":-0.008311493461951614},{"text":"I'm not that far away.","start":105.245,"end":106.285,"sentiment":"neutral","sentiment_score":-0.051206715404987335},{"text":"A couple of stops, but maybe, like, yeah, five minutes, ten minutes.","start":106.285,"end":109.345,"sentiment":"neutral","sentiment_score":-0.02252594567835331}],"sentiment":"neutral","sentiment_score":-0.02458191423110016,"channel":0,"num_words":23,"start":103.405,"end":109.345},{"sentences":[{"text":"Yeah.","start":109.725,"end":110.045,"sentiment":"neutral","sentiment_score":0.02850835584104061}],"sentiment":"neutral","sentiment_score":0.02850835584104061,"channel":1,"num_words":1,"start":109.725,"end":110.045},{"sentences":[{"text":"That's","start":109.965004,"end":110.205,"sentiment":"neutral","sentiment_score":0.03166985139250755}],"sentiment":"neutral","sentiment_score":0.03166985139250755,"channel":0,"num_words":1,"start":109.965004,"end":110.205},{"sentences":[{"text":"I'll","start":110.045,"end":110.285,"sentiment":"neutral","sentiment_score":0.04803347587585449}],"sentiment":"neutral","sentiment_score":0.04803347587585449,"channel":1,"num_words":1,"start":110.045,"end":110.285},{"sentences":[{"text":"okay?","start":110.205,"end":110.705,"sentiment":"neutral","sentiment_score":0.06210526078939438}],"sentiment":"neutral","sentiment_score":0.06210526078939438,"channel":0,"num_words":1,"start":110.205,"end":110.705},{"sentences":[{"text":"I'll might just give you a fifteen so you can get get inside, put your things down, things like that as","start":110.285,"end":114.409996,"sentiment":"neutral","sentiment_score":0.05987199928079333}],"sentiment":"neutral","sentiment_score":0.05987199928079333,"channel":1,"num_words":21,"start":110.285,"end":114.409996},{"sentences":[{"text":"Yep.","start":114.352936,"end":114.852936,"sentiment":"neutral","sentiment_score":0.07934302091598511}],"sentiment":"neutral","sentiment_score":0.07934302091598511,"channel":0,"num_words":1,"start":114.352936,"end":114.852936},{"sentences":[{"text":"well.","start":114.409996,"end":114.909996,"sentiment":"neutral","sentiment_score":0.16263380646705627}],"sentiment":"neutral","sentiment_score":0.16263380646705627,"channel":1,"num_words":1,"start":114.409996,"end":114.909996},{"sentences":[{"text":"That's a good idea.","start":114.91293,"end":115.87293,"sentiment":"positive","sentiment_score":0.3960895240306854},{"text":"Great.","start":115.87293,"end":116.352936,"sentiment":"neutral","sentiment_score":0.2918221354484558},{"text":"That'd be","start":116.352936,"end":117.09293,"sentiment":"neutral","sentiment_score":0.14283989369869232}],"sentiment":"neutral","sentiment_score":0.3088371455669403,"channel":0,"num_words":7,"start":114.91293,"end":117.09293},{"sentences":[{"text":"No problem.","start":116.81,"end":117.47,"sentiment":"neutral","sentiment_score":0.21963991224765778}],"sentiment":"neutral","sentiment_score":0.21963991224765778,"channel":1,"num_words":2,"start":116.81,"end":117.47},{"sentences":[{"text":"perfect.","start":117.15294,"end":117.65294,"sentiment":"neutral","sentiment_score":0.2834645211696625}],"sentiment":"neutral","sentiment_score":0.2834645211696625,"channel":0,"num_words":1,"start":117.15294,"end":117.65294},{"sentences":[{"text":"Yep.","start":117.61,"end":118.11,"sentiment":"neutral","sentiment_score":0.21324288845062256}],"sentiment":"neutral","sentiment_score":0.21324288845062256,"channel":1,"num_words":1,"start":117.61,"end":118.11},{"sentences":[{"text":"Thank you.","start":117.87293,"end":118.61294,"sentiment":"positive","sentiment_score":0.42702730000019073}],"sentiment":"positive","sentiment_score":0.42702730000019073,"channel":0,"num_words":2,"start":117.87293,"end":118.61294},{"sentences":[{"text":"Brilliant.","start":118.17,"end":118.65,"sentiment":"positive","sentiment_score":0.4216793179512024},{"text":"I'll give you a callback","start":118.65,"end":119.61,"sentiment":"neutral","sentiment_score":0.2104085326194763}],"sentiment":"neutral","sentiment_score":0.245620330174764,"channel":1,"num_words":6,"start":118.17,"end":119.61},{"sentences":[{"text":"Okay.","start":119.23293,"end":119.73293,"sentiment":"neutral","sentiment_score":0.11023790389299391}],"sentiment":"neutral","sentiment_score":0.11023790389299391,"channel":0,"num_words":1,"start":119.23293,"end":119.73293},{"sentences":[{"text":"then.","start":119.61,"end":119.85,"sentiment":"neutral","sentiment_score":0.10287442803382874},{"text":"No problem.","start":119.85,"end":120.25,"sentiment":"neutral","sentiment_score":0.19601858407258987},{"text":"Thanks,","start":120.25,"end":120.57,"sentiment":"neutral","sentiment_score":0.2474568784236908}],"sentiment":"neutral","sentiment_score":0.18559211865067482,"channel":1,"num_words":4,"start":119.61,"end":120.57},{"sentences":[{"text":"Okay.","start":120.272934,"end":120.772934,"sentiment":"neutral","sentiment_score":0.19547587633132937}],"sentiment":"neutral","sentiment_score":0.19547587633132937,"channel":0,"num_words":1,"start":120.272934,"end":120.772934},{"sentences":[{"text":"Julian.","start":120.57,"end":121.049995,"sentiment":"neutral","sentiment_score":0.2036685198545456}],"sentiment":"neutral","sentiment_score":0.2036685198545456,"channel":1,"num_words":1,"start":120.57,"end":121.049995},{"sentences":[{"text":"Thanks.","start":120.91293,"end":121.39294,"sentiment":"neutral","sentiment_score":0.314690500497818}],"sentiment":"neutral","sentiment_score":0.314690500497818,"channel":0,"num_words":1,"start":120.91293,"end":121.39294},{"sentences":[{"text":"Bye.","start":121.049995,"end":121.549995,"sentiment":"neutral","sentiment_score":0.22236377000808716}],"sentiment":"neutral","sentiment_score":0.22236377000808716,"channel":1,"num_words":1,"start":121.049995,"end":121.549995},{"sentences":[{"text":"Thanks.","start":121.39294,"end":121.79294,"sentiment":"neutral","sentiment_score":0.3106885552406311},{"text":"Bye.","start":121.79294,"end":122.29294,"sentiment":"neutral","sentiment_score":0.12558811902999878}],"sentiment":"neutral","sentiment_score":0.21813833713531494,"channel":0,"num_words":2,"start":121.39294,"end":122.29294}]},"summary":{"result":"success","short":"A customer named Julia called a financial company and spoke with agent Jordan. They discuss a missed call from Carl and confirm Julia's personal information. Jordan is on the phone with Kyle to try to get a hold of Julia regarding autopilot. They agree to call back in a few minutes after Julia is home."},"intents":{"segments":[{"text":"I just missed a call from Carl. Okay.","start_word":14,"end_word":21,"intents":[{"intent":"Check call status","confidence_score":0.00131506}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Urgency Financial. You're speaking with Jordan. Oh, hi. It's Julia Cooper here. I just missed a call from Carl. Okay. I think it's Carl. Kyle. Yeah. Just give me one sec. Just bear with me. Sorry. The system is just taking its sweet time this afternoon. Yes.","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.03144494816660881},{"text":"That's all good.","start_word":49,"end_word":51,"sentiment":"positive","sentiment_score":0.45577487349510193},{"text":"You said Julia Cooper? Yes. Yep. Yes. Just for the security, Julia, can I just quickly grab your date of birth and the It'll be the 08/25/1982, and it'll be Unit 4059 Norfolk Avenue, South Dakota. No. It's Perfect? not where I'm positioned. Yeah. No. Amazing. Julie, give me one sec. I'll grab Kyle for you. Thanks. Welcome to Oakview Financial. At Oakview Financial, we Good afternoon, Julie. It's Carl calling. Oh, sorry. Thanks for returning my call back. Sorry. What was Mhmm. that? I said thanks for returning my call back. I'm mixed up. I was like, yeah. It's Carl calling, but I I realized that, yeah, you're calling back in for me just on autopilot. Yes. Yeah. That's okay. Yeah. I I knew you were calling, but then I didn't even think of it, and then I was jumping on I'm on the tram at the moment kind of thing. So Okay. Did that is you want real. me to give you a callback Yeah. in, like, a few minutes once you are home to save you what you understand? Yeah. That's probably gonna be easier. I'm not that far away. A couple of stops, but maybe, like, yeah, five minutes, ten minutes. Yeah. That's I'll okay? I'll might just give you a fifteen so you can get get inside, put your things down, things like that as Yep. well.","start_word":52,"end_word":283,"sentiment":"neutral","sentiment_score":0.010260368697345257},{"text":"That's a good idea.","start_word":284,"end_word":287,"sentiment":"positive","sentiment_score":0.3789272606372833},{"text":"Great. That'd be No problem. perfect. Yep.","start_word":288,"end_word":294,"sentiment":"neutral","sentiment_score":0.21859200298786163},{"text":"Thank you. Brilliant.","start_word":295,"end_word":297,"sentiment":"positive","sentiment_score":0.4187607765197754},{"text":"I'll give you a callback Okay. then. No problem. Thanks, Okay. Julian. Thanks. Bye. Thanks. Bye.","start_word":298,"end_word":313,"sentiment":"neutral","sentiment_score":0.207488551735878}],"average":{"sentiment":"neutral","sentiment_score":0.047934917527802136}}}}