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Thank you so much for calling Airtel accounts. How may I help you today? Hi. Hello.\n\nCan you hear me? Oh, I can hear you now. This is Melissa from Airtel accounts. How may I help you today? Mhmm.\n\nYeah. Actually, you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services only in Australia. We don't cater any other phone number asides with Australian phone number.\n\nSo about your Indian phone number, you still needs to contact your local network, which is Airtel India. We are a separate company. Just so happen the same name, Airtel. Yeah. You're welcome.\n\nHave a good one. 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Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hey. Hi. Your good name, please? Hello?\n\nChannel 0: Hi. Hello. Can you hear me?\n\nChannel 1: I can hear you. Your your good name, please?\n\nChannel 0: Oh, I can hear you now. This is Melissa from Airtel accounts. How may I help you today?\n\nChannel 1: Hey, Melissa. This is Satish Iyer.\n\nChannel 0: Mhmm.\n\nChannel 1: I have an Airtel number with you in India. Okay? And I wanted to see do you wanna open that account first? I can give\n\nChannel 0: Yeah.\n\nChannel 1: you the\n\nChannel 0: Actually,\n\nChannel 1: number.\n\nChannel 0: you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services only in Australia. We don't cater any other phone number asides with Australian phone number. So about your Indian phone number, you still needs to contact your local network, which is Airtel India.\n\nWe are a separate company. 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Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"positive","sentiment_score":0.4152194857597351},{"text":"Thank you so much for calling Airtel accounts.","start":1.4399999,"end":3.84,"sentiment":"positive","sentiment_score":0.6717250719666481},{"text":"How may I help you today?","start":3.84,"end":5.14,"sentiment":"positive","sentiment_score":0.6164486010869344}],"sentiment":"positive","sentiment_score":0.6325141112009685,"channel":0,"num_words":15,"start":1.12,"end":5.14},{"sentences":[{"text":"Hey.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.18134066462516785},{"text":"Hi.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.208733469247818},{"text":"Your good name, 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please?","start":15.905,"end":17.445,"sentiment":"neutral","sentiment_score":0.1394457846879959}],"sentiment":"neutral","sentiment_score":0.104315388119883,"channel":1,"num_words":9,"start":14.385,"end":17.445},{"sentences":[{"text":"Oh, I can hear you now.","start":17.895,"end":19.175,"sentiment":"neutral","sentiment_score":0.13405836497743925},{"text":"This is Melissa from Airtel accounts.","start":19.175,"end":21.595001,"sentiment":"neutral","sentiment_score":0.21440061430136362},{"text":"How may I help you today?","start":21.895,"end":23.355,"sentiment":"neutral","sentiment_score":0.23215837528308234}],"sentiment":"neutral","sentiment_score":0.19353911818729508,"channel":0,"num_words":18,"start":17.895,"end":23.355},{"sentences":[{"text":"Hey, Melissa.","start":23.904999,"end":24.645,"sentiment":"neutral","sentiment_score":0.053076522424817085},{"text":"This is Satish Iyer.","start":25.345001,"end":26.805,"sentiment":"neutral","sentiment_score":0.05245650373399258}],"sentiment":"neutral","sentiment_score":0.05266317663093408,"channel":1,"num_words":6,"start":23.904999,"end":26.805},{"sentences":[{"text":"Mhmm.","start":27.815,"end":28.315,"sentiment":"neutral","sentiment_score":0.02231457829475403}],"sentiment":"neutral","sentiment_score":0.02231457829475403,"channel":0,"num_words":1,"start":27.815,"end":28.315},{"sentences":[{"text":"I have an Airtel number with you in India.","start":28.109999,"end":31.329998,"sentiment":"neutral","sentiment_score":0.011195458161334196},{"text":"Okay?","start":31.949999,"end":32.449997,"sentiment":"neutral","sentiment_score":0.00871378555893898},{"text":"And I wanted to see do you wanna open that account first?","start":34.59,"end":39.97,"sentiment":"neutral","sentiment_score":0.004941409764190515},{"text":"I can give","start":40.11,"end":40.67,"sentiment":"neutral","sentiment_score":-0.003917951757709186}],"sentiment":"neutral","sentiment_score":0.006280638836324215,"channel":1,"num_words":25,"start":28.109999,"end":40.67},{"sentences":[{"text":"Yeah.","start":40.52,"end":40.92,"sentiment":"neutral","sentiment_score":-0.012952706776559351}],"sentiment":"neutral","sentiment_score":-0.012952706776559351,"channel":0,"num_words":1,"start":40.52,"end":40.92},{"sentences":[{"text":"you the","start":40.67,"end":40.989998,"sentiment":"neutral","sentiment_score":-0.0235032569617033}],"sentiment":"neutral","sentiment_score":-0.0235032569617033,"channel":1,"num_words":2,"start":40.67,"end":40.989998},{"sentences":[{"text":"Actually,","start":40.92,"end":41.42,"sentiment":"neutral","sentiment_score":-0.07190942019224167}],"sentiment":"neutral","sentiment_score":-0.07190942019224167,"channel":0,"num_words":1,"start":40.92,"end":41.42},{"sentences":[{"text":"number.","start":40.989998,"end":41.489998,"sentiment":"neutral","sentiment_score":-0.09075582027435304}],"sentiment":"neutral","sentiment_score":-0.09075582027435304,"channel":1,"num_words":1,"start":40.989998,"end":41.489998},{"sentences":[{"text":"you have reached wrong phone number.","start":41.96,"end":43.82,"sentiment":"neutral","sentiment_score":-0.22855606923500696},{"text":"This is Airtel AU.","start":44.12,"end":45.66,"sentiment":"neutral","sentiment_score":-0.10741397738456726},{"text":"We are a Internet service provider and a mobile plan services only in Australia.","start":46.364998,"end":50.945,"sentiment":"neutral","sentiment_score":-0.08374514350933689},{"text":"We don't cater any other phone number asides with Australian phone number.","start":51.164997,"end":55.425,"sentiment":"neutral","sentiment_score":-0.15448042750358582},{"text":"So about your Indian phone number, you still needs to contact your local network, which is Airtel India.","start":55.644997,"end":62.1,"sentiment":"neutral","sentiment_score":-0.10660030651423666}],"sentiment":"neutral","sentiment_score":-0.12492583298848735,"channel":0,"num_words":54,"start":41.96,"end":62.1},{"sentences":[{"text":"We are a separate company.","start":62.1,"end":63.54,"sentiment":"neutral","sentiment_score":-0.07531033009290695},{"text":"Just so happen the same name, Airtel.","start":63.54,"end":66.2,"sentiment":"neutral","sentiment_score":-0.04517046468598502}],"sentiment":"neutral","sentiment_score":-0.057728741938869156,"channel":0,"num_words":12,"start":62.1,"end":66.2},{"sentences":[{"text":"Okay.","start":66.45,"end":66.770004,"sentiment":"neutral","sentiment_score":0.01601162925362587},{"text":"Okay.","start":66.770004,"end":67.25,"sentiment":"neutral","sentiment_score":0.04027262330055237}],"sentiment":"neutral","sentiment_score":0.02814212627708912,"channel":1,"num_words":2,"start":66.45,"end":67.25},{"sentences":[{"text":"Yeah.","start":67.06,"end":67.56,"sentiment":"neutral","sentiment_score":0.10604040324687958}],"sentiment":"neutral","sentiment_score":0.10604040324687958,"channel":0,"num_words":1,"start":67.06,"end":67.56},{"sentences":[{"text":"Thank you.","start":67.25,"end":67.81,"sentiment":"neutral","sentiment_score":0.32647235691547394},{"text":"Thank 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Melissa clarified that Airtel is a separate company and the customer's Indian phone number is still required to contact their local network. The call ended with Melissa thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"And I wanted to see do you wanna open that account first? I can give Yeah.","start_word":72,"end_word":87,"intents":[{"intent":"Open account","confidence_score":0.4336772}]},{"text":"you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services only in Australia. We don't cater any other phone number asides with Australian phone number. So about your Indian phone number, you still needs to contact your local network, which is Airtel India. We are a separate company. Just so happen the same name, Airtel. Okay.","start_word":92,"end_word":158,"intents":[{"intent":"Contact other phone number","confidence_score":0.0013872996}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6245249509811401},{"text":"Hey. Hi. Your good name, please? Hello? Hi. Hello. Can you hear me? I can hear you. Your your good name, please? Oh, I can hear you now. This is Melissa from Airtel accounts. How may I help you today? Hey, Melissa. This is Satish Iyer. Mhmm. I have an Airtel number with you in India. Okay? And I wanted to see do you wanna open that account first? I can give Yeah. you the Actually, number. you have reached wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services only in Australia. We don't cater any other phone number asides with Australian phone number. So about your Indian phone number, you still needs to contact your local network, which is Airtel India. We are a separate company. Just so happen the same name, Airtel. Okay. Okay. Yeah. Thank you.","start_word":15,"end_word":162,"sentiment":"neutral","sentiment_score":0.004982317332178354},{"text":"Thank you. You're welcome.","start_word":163,"end_word":166,"sentiment":"positive","sentiment_score":0.40877553820610046},{"text":"Okay.","start_word":167,"end_word":167,"sentiment":"neutral","sentiment_score":0.31774193048477173},{"text":"Thank you. Have Thank a good you.","start_word":168,"end_word":174,"sentiment":"positive","sentiment_score":0.5004838109016418},{"text":"one. Bye bye.","start_word":175,"end_word":177,"sentiment":"neutral","sentiment_score":0.20998288691043857}],"average":{"sentiment":"neutral","sentiment_score":0.09305109405517578}}}}