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Dominic speaking. Hi,\n\nChannel 0: Hello?\n\nChannel 1: Margaret. Thank you. You can follow that up as well to see exactly where that\n\nChannel 0: Hello?\n\nChannel 1: sits and see if we can Hello. Dominic speaking.\n\nChannel 0: Yes. Hi, Dom. Good morning. My name is Mary calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Sorry. Say that again?\n\nChannel 0: We're just calling from Vigilance AI. We are a cybersecurity company.\n\nChannel 1: Yeah. No, mate. I'm not in IT anymore. Just just take my name off the off your database. Thanks very much.\n\nSee you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.64,"sentiment":"neutral","sentiment_score":0.008812814950942993},{"text":"Dominic speaking.","start":0.64,"end":1.54,"sentiment":"neutral","sentiment_score":0.007222737185657024},{"text":"Hi,","start":5.2799997,"end":5.44,"sentiment":"neutral","sentiment_score":0.11228583753108978}],"sentiment":"neutral","sentiment_score":0.033886031713336706,"channel":1,"num_words":4,"start":0.39999998,"end":5.44},{"sentences":[{"text":"Hello?","start":5.2799997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.014095044694840908}],"sentiment":"neutral","sentiment_score":0.014095044694840908,"channel":0,"num_words":1,"start":5.2799997,"end":5.7799997},{"sentences":[{"text":"Margaret.","start":5.44,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.16889981925487518},{"text":"Thank you.","start":5.8399997,"end":6.08,"sentiment":"positive","sentiment_score":0.4715222269296646},{"text":"You can follow that up as well to see exactly where that","start":6.08,"end":8.88,"sentiment":"neutral","sentiment_score":0.14090231619775295}],"sentiment":"neutral","sentiment_score":0.186851471165816,"channel":1,"num_words":15,"start":5.44,"end":8.88},{"sentences":[{"text":"Hello?","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.0670153945684433}],"sentiment":"neutral","sentiment_score":0.0670153945684433,"channel":0,"num_words":1,"start":8.72,"end":9.22},{"sentences":[{"text":"sits and see if we can Hello.","start":8.88,"end":10.4,"sentiment":"neutral","sentiment_score":0.07841814256140164},{"text":"Dominic speaking.","start":10.4,"end":11.3,"sentiment":"neutral","sentiment_score":0.02707591373473406}],"sentiment":"neutral","sentiment_score":0.06700875837769774,"channel":1,"num_words":9,"start":8.88,"end":11.3},{"sentences":[{"text":"Yes.","start":11.679999,"end":12.16,"sentiment":"neutral","sentiment_score":0.12004218995571136},{"text":"Hi, Dom.","start":12.16,"end":12.98,"sentiment":"neutral","sentiment_score":0.2726847380399704},{"text":"Good morning.","start":13.12,"end":13.94,"sentiment":"positive","sentiment_score":0.5117538571357727},{"text":"My name is Mary calling from Vigilance AI.","start":14.385,"end":17.265,"sentiment":"positive","sentiment_score":0.36517559364438057},{"text":"I hope you're doing well.","start":17.265,"end":18.565,"sentiment":"positive","sentiment_score":0.4607860267162323}],"sentiment":"positive","sentiment_score":0.3841252368357446,"channel":0,"num_words":18,"start":11.679999,"end":18.565},{"sentences":[{"text":"Sorry.","start":19.075,"end":19.475,"sentiment":"neutral","sentiment_score":-0.06523598730564117},{"text":"Say that again?","start":19.475,"end":20.375,"sentiment":"neutral","sentiment_score":-0.0464261993765831}],"sentiment":"neutral","sentiment_score":-0.05112864635884762,"channel":1,"num_words":4,"start":19.075,"end":20.375},{"sentences":[{"text":"We're just calling from Vigilance AI.","start":21.665,"end":24.545,"sentiment":"neutral","sentiment_score":-0.013716272180317901},{"text":"We are a cybersecurity company.","start":24.545,"end":26.645,"sentiment":"neutral","sentiment_score":-0.008397599309682846}],"sentiment":"neutral","sentiment_score":-0.011298693602756512,"channel":0,"num_words":11,"start":21.665,"end":26.645},{"sentences":[{"text":"Yeah.","start":26.65,"end":26.97,"sentiment":"neutral","sentiment_score":-0.07545465230941772},{"text":"No, mate.","start":26.97,"end":27.37,"sentiment":"negative","sentiment_score":-0.34733596444129944},{"text":"I'm not in IT anymore.","start":27.37,"end":28.81,"sentiment":"negative","sentiment_score":-0.36044664978981017},{"text":"Just just take my name off the off your database.","start":28.81,"end":32.83,"sentiment":"negative","sentiment_score":-0.43043733537197115},{"text":"Thanks very much.","start":33.13,"end":34.17,"sentiment":"positive","sentiment_score":0.36118780573209125}],"sentiment":"neutral","sentiment_score":-0.27586522698402405,"channel":1,"num_words":21,"start":26.65,"end":34.17},{"sentences":[{"text":"See you.","start":34.17,"end":34.57,"sentiment":"neutral","sentiment_score":0.21239223331212997},{"text":"Bye bye.","start":34.57,"end":35.23,"sentiment":"neutral","sentiment_score":0.13238536193966866}],"sentiment":"neutral","sentiment_score":0.17238879762589931,"channel":1,"num_words":4,"start":34.17,"end":35.23}]},"summary":{"result":"success","short":"A cybersecurity company representative named Mary calls Margaret to ask if she is okay and to see if she can assist her with a Hello. Dominic answers and Mary explains that they are calling from costing AI and asks to have her name removed from their database. Margaret apologizes and Mary thanks her before ending the call."},"intents":{"segments":[{"text":"My name is Mary calling from Vigilance AI. I hope you're doing well. Sorry. Say that again? We're just calling from Vigilance AI. We are a cybersecurity company. Yeah.","start_word":35,"end_word":63,"intents":[{"intent":"Confirm identity","confidence_score":0.01288424}]},{"text":"Sorry. Say that again? We're just calling from Vigilance AI. We are a cybersecurity company. Yeah. No, mate. I'm not in IT anymore. Just just take my name off the off your database. Thanks very much. See you.","start_word":48,"end_word":85,"intents":[{"intent":"Apologize for inconvenience","confidence_score":0.0020322448}]},{"text":"No, mate. I'm not in IT anymore. Just just take my name off the off your database. Thanks very much.","start_word":64,"end_word":83,"intents":[{"intent":"Update database","confidence_score":0.011354505}]},{"text":"See you.","start_word":84,"end_word":85,"intents":[{"intent":"Express gratitude","confidence_score":0.031136435}]},{"text":"Bye bye.","start_word":86,"end_word":87,"intents":[{"intent":"Say goodbye","confidence_score":0.05595343},{"intent":"End conversation","confidence_score":0.3438517}]}]},"sentiments":{"segments":[{"text":"Hello. Dominic speaking. Hello? Hi, Margaret.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.05732321739196777},{"text":"Thank you.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.4432010352611542},{"text":"You can follow that up as well to see exactly where that Hello? sits and see if we can Hello. Dominic speaking. Yes. Hi, Dom.","start_word":8,"end_word":32,"sentiment":"neutral","sentiment_score":0.120828777551651},{"text":"Good morning. My name is Mary calling from Vigilance AI. I hope you're doing well.","start_word":33,"end_word":47,"sentiment":"positive","sentiment_score":0.4093888998031616},{"text":"Sorry. Say that again? We're just calling from Vigilance AI. We are a cybersecurity company. Yeah.","start_word":48,"end_word":63,"sentiment":"neutral","sentiment_score":-0.026734773069620132},{"text":"No, mate. I'm not in IT anymore. Just just take my name off the off your database.","start_word":64,"end_word":80,"sentiment":"negative","sentiment_score":-0.3924939632415771},{"text":"Thanks very much.","start_word":81,"end_word":83,"sentiment":"positive","sentiment_score":0.343839555978775},{"text":"See you. Bye bye.","start_word":84,"end_word":87,"sentiment":"neutral","sentiment_score":0.1722964644432068}],"average":{"sentiment":"neutral","sentiment_score":0.057960561213602546}}}}