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Oh, have you put the have you put the order through yet? Okay. Hang on. Before we go any further, let's just double check. What's the actual address? Yep. Yep. Alley Street. Alley. Oh, okay. Sorry. Ellie Street. Let's let me just brighten. I think it sounds like it's so when you have a look at the boxes, do you have, like, a little white box, a black box on the wall, or just okay. So it's a little network. Alright. I got it. Got it. Got it. Got it. Got it. Okay. That's alright there. So it's a little network, so you'll have two boxes there. A little white box, that's the fiber that goes to the little black box, And then you need you need to connect the router to the little black box. Do you have a router, or do you need one? Yeah. Correct. Yeah. Yeah. Yeah. Alright. So what we need to do in that case is just activate your service. I need to get all your information. How many people will be using the Internet? Okay. So probably the fifty twenty. Yeah? How old are your kids, if you don't mind me asking? Well okay. So we'll what we'll do in that case, we'll start you off with the basic, which is 69 95 a month. If you think it's too slow, just let us know, and we'll just we can always upgrade it for you. Okay. Well, there you go. So may I have your full name, please? Yep. R I e was? Oh, I e. Sorry. Yep. And then surname? C p e l I got c o p e l n d. Okay. Best email address? Yep. I f. Yep. Oh, sorry. I s @hotmail.com. So marley_is@hotmail.com. Yeah? And your best contact number, is that the one I have on the screen now? 455? 236236. It could be your are you in Victoria? Whereabouts are you? What area? Right. It's not far from our main office. It could be your lucky day. I might be able to get out a technician and get all that settled for you for free. How's that sound? Date of birth, please. Fourteenth of the ninth. '93. And do you have a driver's license or a form of ID, pass port, Medicare card, or something like that? I just need the number. Yeah. Yep. One three zero three six two 630. That's 130362630. Yeah? Okay. Cool. Mhmm. Now I need the full address, please. I just need the unit number first and then this yep. Two two one. And the street number and the name of the street, a I r l e y, was it? Alright. So A I yep. Nearly. Okay. Cool. Street. Was it or avenue? Street. And the postcode there, please? 3186. And the name of the the zone, the city, or the suburb? Brighton. Brighton. Is that near the beach? Oh, you lucky you lucky woman. Oh, that you from the Gold Coast down here? Whereabouts in the Gold Coast, were you? Oh, yeah. I know what that is. Yeah. Yeah. It's nice up there. Oh, you've lived on the Gold Coast for many years, but that's gone back a long, long time ago. Alright. So I'm just gonna create a username and password for you because you get a portal where you can actually log in and Paste. What's 1997. Password will be just 12345679. So once you log in, you can change your password. So we'll send you out all the credentials anyway. Once the service is up, you'll start to receive you'll receive a text with everything, and then you'll get an email. Look. I'm not sure if I'll get it today or Monday to you. Being a Saturday, what time is it? They might be able to get it out today. If not Monday or Monday, you'll receive an email with the login credentials and all that so you can log in, have a look at your portal, make your payments, whatever and stuff like that. Okay? You can even set up a direct debit, whatever you want. Hang on. I've just got a one second. Get all this done. Yeah. No. They'll they'll definitely come out. We're here today till five ish, and we just we're gonna put the order through first to to the back end. If the order's ready before then, yeah, definitely send out a technician to install it. If not today, well, then it'll have to be Monday. Alright. Beautiful. Alright. We'll leave that with us, and you'll receive the text very shortly. You're welcome. Have a lovely day. 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Melly. I'm from Airtel. I'm just returning your call. Okay. Now what was this the name again?\n\nYeah. Maly, was it? M a l. Do you know if that was a Super Network or Linham Networks? Oh, have you put the have you put the order through yet?\n\nOkay. Hang on. Before we go any further, let's just double check. What's the actual address? Yep.\n\nYep. Alley Street. Alley. Oh, okay. Sorry.\n\nEllie Street. Let's let me just brighten. I think it sounds like it's so when you have a look at the boxes, do you have, like, a little white box, a black box on the wall, or just okay. So it's a little network. Alright.\n\nI got it. Got it. Got it. Got it. Got it.\n\nOkay. That's alright there. So it's a little network, so you'll have two boxes there. A little white box, that's the fiber that goes to the little black box, And then you need you need to connect the router to the little black box. Do you have a router, or do you need one?\n\nYeah. Correct. Yeah. Yeah. Yeah.\n\nAlright. So what we need to do in that case is just activate your service. I need to get all your information. How many people will be using the Internet? Okay.\n\nSo probably the fifty twenty. Yeah? How old are your kids, if you don't mind me asking? Well okay. So we'll what we'll do in that case, we'll start you off with the basic, which is 69 95 a month.\n\nIf you think it's too slow, just let us know, and we'll just we can always upgrade it for you. Okay. Well, there you go. So may I have your full name, please? Yep.\n\nR I e was? Oh, I e. Sorry. Yep. And then surname?\n\nC p e l I got c o p e l n d. Okay. Best email address? Yep. I f.\n\nYep. Oh, sorry. I s @hotmail.com. So marley_is@hotmail.com. Yeah?\n\nAnd your best contact number, is that the one I have on the screen now? 455? 236236. It could be your are you in Victoria? Whereabouts are you?\n\nWhat area? Right. It's not far from our main office. It could be your lucky day. I might be able to get out a technician and get all that settled for you for free.\n\nHow's that sound? Date of birth, please. Fourteenth of the ninth. '93. And do you have a driver's license or a form of ID, pass port, Medicare card, or something like that?\n\nI just need the number. Yeah. Yep. One three zero three six two 630. That's 130362630.\n\nYeah? Okay. Cool. Mhmm. Now I need the full address, please.\n\nI just need the unit number first and then this yep. Two two one. And the street number and the name of the street, a I r l e y, was it? Alright. So A I yep.\n\nNearly. Okay. Cool. Street. Was it or avenue?\n\nStreet. And the postcode there, please? 3186. And the name of the the zone, the city, or the suburb? Brighton.\n\nBrighton. Is that near the beach? Oh, you lucky you lucky woman. Oh, that you from the Gold Coast down here? Whereabouts in the Gold Coast, were you?\n\nOh, yeah. I know what that is. Yeah. Yeah. It's nice up there.\n\nOh, you've lived on the Gold Coast for many years, but that's gone back a long, long time ago. Alright. So I'm just gonna create a username and password for you because you get a portal where you can actually log in and Paste. What's 1997. Password will be just 12345679.\n\nSo once you log in, you can change your password. So we'll send you out all the credentials anyway. Once the service is up, you'll start to receive you'll receive a text with everything, and then you'll get an email. Look. I'm not sure if I'll get it today or Monday to you.\n\nBeing a Saturday, what time is it? They might be able to get it out today. If not Monday or Monday, you'll receive an email with the login credentials and all that so you can log in, have a look at your portal, make your payments, whatever and stuff like that. Okay? You can even set up a direct debit, whatever you want.\n\nHang on. I've just got a one second. Get all this done. Yeah. No.\n\nThey'll they'll definitely come out. We're here today till five ish, and we just we're gonna put the order through first to to the back end. If the order's ready before then, yeah, definitely send out a technician to install it. If not today, well, then it'll have to be Monday. Alright.\n\nBeautiful. Alright. We'll leave that with us, and you'll receive the text very shortly. You're welcome. Have a lovely day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello, Melly.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.18091394752264023},{"text":"I'm from Airtel.","start":4.7999997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1634239455064138},{"text":"I'm just returning your call.","start":5.6,"end":6.98,"sentiment":"neutral","sentiment_score":0.18655594289302826},{"text":"Okay.","start":12.32,"end":12.719999,"sentiment":"neutral","sentiment_score":0.05512871965765953},{"text":"Now what was this the name again?","start":12.719999,"end":14.5,"sentiment":"neutral","sentiment_score":0.014426189607807569}],"sentiment":"neutral","sentiment_score":0.10783286071899864,"num_words":18,"start":4.08,"end":14.5},{"sentences":[{"text":"Yeah.","start":17.175001,"end":17.495,"sentiment":"neutral","sentiment_score":0.017371680587530136},{"text":"Maly, was it?","start":17.495,"end":18.555,"sentiment":"neutral","sentiment_score":0.012162516204019388},{"text":"M a l.","start":22.135,"end":23.195,"sentiment":"neutral","sentiment_score":0.0014615942879269521},{"text":"Do you know if that was a Super Network or Linham Networks?","start":23.735,"end":27.275002,"sentiment":"neutral","sentiment_score":-0.0028889951839422188},{"text":"Oh, have you put the have you put the order through yet?","start":29.335,"end":31.755001,"sentiment":"neutral","sentiment_score":-0.04772447096183896}],"sentiment":"neutral","sentiment_score":-0.017713470376967903,"num_words":31,"start":17.175001,"end":31.755001},{"sentences":[{"text":"Okay.","start":39.55,"end":40.05,"sentiment":"neutral","sentiment_score":-0.004417655989527702},{"text":"Hang on.","start":40.510002,"end":41.07,"sentiment":"neutral","sentiment_score":-0.009808231145143509},{"text":"Before we go any further, let's just double check.","start":41.07,"end":43.15,"sentiment":"neutral","sentiment_score":-0.016097064233488508},{"text":"What's the actual address?","start":43.15,"end":44.370003,"sentiment":"neutral","sentiment_score":-0.009040708420798182},{"text":"Yep.","start":47.704998,"end":48.204998,"sentiment":"neutral","sentiment_score":0.0071324193850159645}],"sentiment":"neutral","sentiment_score":-0.011643418275258121,"num_words":17,"start":39.55,"end":48.204998},{"sentences":[{"text":"Yep.","start":49.305,"end":49.805,"sentiment":"neutral","sentiment_score":0.009151124395430088},{"text":"Alley Street.","start":52.905,"end":53.805,"sentiment":"neutral","sentiment_score":0.017292916774749756},{"text":"Alley.","start":58.024998,"end":58.425,"sentiment":"neutral","sentiment_score":0.00530619453638792},{"text":"Oh, okay.","start":58.425,"end":58.824997,"sentiment":"neutral","sentiment_score":0.03416469134390354},{"text":"Sorry.","start":58.824997,"end":59.324997,"sentiment":"neutral","sentiment_score":0.005059748888015747}],"sentiment":"neutral","sentiment_score":0.017490326293877194,"num_words":7,"start":49.305,"end":59.324997},{"sentences":[{"text":"Ellie Street.","start":60.2,"end":60.760002,"sentiment":"neutral","sentiment_score":0.012389126233756542},{"text":"Let's let me just brighten.","start":60.760002,"end":62.68,"sentiment":"neutral","sentiment_score":0.04168318435549736},{"text":"I think it sounds like it's so when you have a look at the boxes, do you have, like, a little white box, a black box on the wall, or just okay.","start":62.68,"end":75.825005,"sentiment":"neutral","sentiment_score":-0.00032427247060695663},{"text":"So it's a little network.","start":75.825005,"end":77.265,"sentiment":"neutral","sentiment_score":0.01874888241291046},{"text":"Alright.","start":77.265,"end":77.585,"sentiment":"neutral","sentiment_score":0.1019134446978569}],"sentiment":"neutral","sentiment_score":0.009299451376621921,"num_words":45,"start":60.2,"end":77.585},{"sentences":[{"text":"I got it.","start":77.585,"end":78.065,"sentiment":"neutral","sentiment_score":0.1128481775522232},{"text":"Got it.","start":78.065,"end":78.465004,"sentiment":"neutral","sentiment_score":0.13003655523061752},{"text":"Got it.","start":78.465004,"end":78.625,"sentiment":"neutral","sentiment_score":0.12319042533636093},{"text":"Got it.","start":78.625,"end":78.705,"sentiment":"neutral","sentiment_score":0.1258224882185459},{"text":"Got it.","start":78.705,"end":79.285,"sentiment":"neutral","sentiment_score":0.12448947131633759}],"sentiment":"neutral","sentiment_score":0.12232931026003578,"num_words":11,"start":77.585,"end":79.285},{"sentences":[{"text":"Okay.","start":79.585,"end":79.905,"sentiment":"neutral","sentiment_score":0.12292599678039552},{"text":"That's alright there.","start":79.905,"end":80.545006,"sentiment":"neutral","sentiment_score":0.1610510696967443},{"text":"So it's a little network, so you'll have two boxes there.","start":80.545006,"end":83.285,"sentiment":"neutral","sentiment_score":0.10032565146684647},{"text":"A little white box, that's the fiber that goes to the little black box, And then you need you need to connect the router to the little black box.","start":83.345,"end":91.7,"sentiment":"neutral","sentiment_score":0.05016406548434291},{"text":"Do you have a router, or do you need one?","start":91.7,"end":93.72,"sentiment":"neutral","sentiment_score":0.004521218128502369}],"sentiment":"neutral","sentiment_score":0.05943761948772051,"num_words":54,"start":79.585,"end":93.72},{"sentences":[{"text":"Yeah.","start":96.9,"end":97.22,"sentiment":"neutral","sentiment_score":0.004494801163673401},{"text":"Correct.","start":97.22,"end":97.54,"sentiment":"neutral","sentiment_score":0.13303758203983307},{"text":"Yeah.","start":97.54,"end":97.7,"sentiment":"neutral","sentiment_score":0.13655008375644684},{"text":"Yeah.","start":97.7,"end":98.020004,"sentiment":"neutral","sentiment_score":0.13985639810562134},{"text":"Yeah.","start":98.020004,"end":98.520004,"sentiment":"neutral","sentiment_score":0.16847631335258484}],"sentiment":"neutral","sentiment_score":0.1164830356836319,"num_words":5,"start":96.9,"end":98.520004},{"sentences":[{"text":"Alright.","start":100.685005,"end":101.005005,"sentiment":"neutral","sentiment_score":0.24593162536621097},{"text":"So what we need to do in that case is just activate your service.","start":101.005005,"end":103.805,"sentiment":"neutral","sentiment_score":0.1723038208271776},{"text":"I need to get all your information.","start":103.805,"end":105.185005,"sentiment":"neutral","sentiment_score":0.09643436542579106},{"text":"How many people will be using the Internet?","start":106.845,"end":108.705,"sentiment":"neutral","sentiment_score":0.0425348577555269},{"text":"Okay.","start":112.205,"end":112.525,"sentiment":"neutral","sentiment_score":0.05120217055082321}],"sentiment":"neutral","sentiment_score":0.12015182927491204,"num_words":31,"start":100.685005,"end":112.525},{"sentences":[{"text":"So probably the fifty twenty.","start":112.525,"end":114.045006,"sentiment":"neutral","sentiment_score":0.037463800981640816},{"text":"Yeah?","start":114.045006,"end":114.545006,"sentiment":"neutral","sentiment_score":0.036093518137931824},{"text":"How old are your kids, if you don't mind me asking?","start":115.25,"end":117.27,"sentiment":"neutral","sentiment_score":0.007421016015789725},{"text":"Well okay.","start":120.53,"end":122.93,"sentiment":"neutral","sentiment_score":0.08379263803362846},{"text":"So we'll what we'll do in that case, we'll start you off with the basic, which is 69 95 a month.","start":122.93,"end":128.07,"sentiment":"neutral","sentiment_score":0.10904567245216597}],"sentiment":"neutral","sentiment_score":0.06906470241956413,"num_words":40,"start":112.525,"end":128.07},{"sentences":[{"text":"If you think it's too slow, just let us know, and we'll just we can always upgrade it for you.","start":128.585,"end":133.005,"sentiment":"neutral","sentiment_score":-0.12001347467303276},{"text":"Okay.","start":135.945,"end":136.265,"sentiment":"neutral","sentiment_score":0.13247758150100708},{"text":"Well, there you go.","start":136.265,"end":136.985,"sentiment":"neutral","sentiment_score":0.1851070076227188},{"text":"So may I have your full name, please?","start":136.985,"end":139.80501,"sentiment":"neutral","sentiment_score":0.06880929786711931},{"text":"Yep.","start":143.64,"end":144.14,"sentiment":"neutral","sentiment_score":0.036502718925476074}],"sentiment":"neutral","sentiment_score":-0.027658434694304186,"num_words":34,"start":128.585,"end":144.14},{"sentences":[{"text":"R I e was?","start":149.32,"end":151.72,"sentiment":"neutral","sentiment_score":0.01603153580799699},{"text":"Oh, I e.","start":151.72,"end":152.44,"sentiment":"neutral","sentiment_score":-0.003591033940513929},{"text":"Sorry.","start":152.44,"end":152.94,"sentiment":"neutral","sentiment_score":-0.014079329557716846},{"text":"Yep.","start":153.8,"end":154.12001,"sentiment":"neutral","sentiment_score":0.0013773118844255805},{"text":"And then surname?","start":154.12001,"end":155.18001,"sentiment":"neutral","sentiment_score":-0.0012950841337442398}],"sentiment":"neutral","sentiment_score":0.003063814277993515,"num_words":12,"start":149.32,"end":155.18001},{"sentences":[{"text":"C p e l I got c o p e l n d.","start":158.22499,"end":168.885,"sentiment":"neutral","sentiment_score":0.0036919600903414763},{"text":"Okay.","start":169.185,"end":169.685,"sentiment":"neutral","sentiment_score":0.0220173429697752},{"text":"Best email address?","start":170.625,"end":171.845,"sentiment":"neutral","sentiment_score":0.018487464636564255},{"text":"Yep.","start":178.54001,"end":179.04001,"sentiment":"neutral","sentiment_score":0.015386822633445265},{"text":"I f.","start":182.06,"end":182.70001,"sentiment":"neutral","sentiment_score":0.00784885324537754}],"sentiment":"neutral","sentiment_score":0.007827987358905376,"num_words":20,"start":158.22499,"end":182.70001},{"sentences":[{"text":"Yep.","start":182.70001,"end":183.20001,"sentiment":"neutral","sentiment_score":0.008837630972266197},{"text":"Oh, sorry.","start":184.54001,"end":185.18001,"sentiment":"neutral","sentiment_score":-0.018064526841044426},{"text":"I s @hotmail.com.","start":185.18001,"end":193.035,"sentiment":"neutral","sentiment_score":0.00016224104911088943},{"text":"So marley_is@hotmail.com.","start":193.035,"end":195.835,"sentiment":"neutral","sentiment_score":0.00745305698364973},{"text":"Yeah?","start":195.835,"end":196.335,"sentiment":"neutral","sentiment_score":0.014026199467480184}],"sentiment":"neutral","sentiment_score":0.0002364015413655175,"num_words":9,"start":182.70001,"end":196.335},{"sentences":[{"text":"And your best contact number, is that the one I have on the screen now?","start":197.355,"end":200.235,"sentiment":"neutral","sentiment_score":0.03510548534492652},{"text":"455?","start":200.235,"end":201.215,"sentiment":"neutral","sentiment_score":0.008507493883371353},{"text":"236236.","start":202.715,"end":205.88,"sentiment":"neutral","sentiment_score":0.013558734208345411},{"text":"It could be your are you in Victoria?","start":205.88,"end":207.74,"sentiment":"neutral","sentiment_score":0.010728241526521742},{"text":"Whereabouts are you?","start":209.16,"end":210.12001,"sentiment":"neutral","sentiment_score":0.009547363345821699}],"sentiment":"neutral","sentiment_score":0.023682733232687627,"num_words":28,"start":197.355,"end":210.12001},{"sentences":[{"text":"What area?","start":210.12001,"end":210.86,"sentiment":"neutral","sentiment_score":0.0076222531497478485},{"text":"Right.","start":212.36,"end":212.6,"sentiment":"neutral","sentiment_score":0.16561728715896606},{"text":"It's not far from our main office.","start":212.6,"end":214.12001,"sentiment":"neutral","sentiment_score":0.17218143386500223},{"text":"It could be your lucky day.","start":214.12001,"end":214.92001,"sentiment":"positive","sentiment_score":0.5024392555157343},{"text":"I might be able to get out a technician and get all that settled for you for free.","start":214.92001,"end":218.04001,"sentiment":"positive","sentiment_score":0.39621731804476845}],"sentiment":"positive","sentiment_score":0.33919644377687397,"num_words":34,"start":210.12001,"end":218.04001},{"sentences":[{"text":"How's that sound?","start":218.04001,"end":218.94,"sentiment":"neutral","sentiment_score":0.28605929017066956},{"text":"Date of birth, please.","start":220.75499,"end":221.97499,"sentiment":"neutral","sentiment_score":0.05801616050302982},{"text":"Fourteenth of the ninth.","start":225.155,"end":226.775,"sentiment":"neutral","sentiment_score":0.027042571920901537},{"text":"'93.","start":229.635,"end":230.775,"sentiment":"neutral","sentiment_score":0.01725373975932598},{"text":"And do you have a driver's license or a form of ID, pass port, Medicare card, or something like that?","start":230.83499,"end":236.13,"sentiment":"neutral","sentiment_score":0.02672275686636567}],"sentiment":"neutral","sentiment_score":0.05469130241544917,"num_words":32,"start":218.04001,"end":236.13},{"sentences":[{"text":"I just need the number.","start":237.70999,"end":238.67,"sentiment":"neutral","sentiment_score":0.015860318392515182},{"text":"Yeah.","start":238.67,"end":239.17,"sentiment":"neutral","sentiment_score":0.02960820309817791},{"text":"Yep.","start":242.75,"end":243.25,"sentiment":"neutral","sentiment_score":0.020475205034017563},{"text":"One three zero three six two 630.","start":245.39,"end":254.19499,"sentiment":"neutral","sentiment_score":0.011180344170757703},{"text":"That's 130362630.","start":254.19499,"end":257.555,"sentiment":"neutral","sentiment_score":0.019199375994503495}],"sentiment":"neutral","sentiment_score":0.015377885079942644,"num_words":16,"start":237.70999,"end":257.555},{"sentences":[{"text":"Yeah?","start":257.555,"end":258.055,"sentiment":"neutral","sentiment_score":0.027045980095863342},{"text":"Okay.","start":259.715,"end":260.035,"sentiment":"neutral","sentiment_score":0.09490470588207243},{"text":"Cool.","start":260.035,"end":260.435,"sentiment":"neutral","sentiment_score":0.12283267080783844},{"text":"Mhmm.","start":260.435,"end":260.935,"sentiment":"neutral","sentiment_score":0.04915669560432434},{"text":"Now I need the full address, please.","start":261.475,"end":264.94,"sentiment":"neutral","sentiment_score":0.014076096271829945}],"sentiment":"neutral","sentiment_score":0.035679338753900745,"num_words":11,"start":257.555,"end":264.94},{"sentences":[{"text":"I just need the unit number first and then this yep.","start":264.94,"end":269.36,"sentiment":"neutral","sentiment_score":0.011554088041355664},{"text":"Two two one.","start":271.26,"end":272.32,"sentiment":"neutral","sentiment_score":0.004846566667159398},{"text":"And the street number and the name of the street, a I r l e y, was it?","start":272.38,"end":282.45502,"sentiment":"neutral","sentiment_score":0.01021245623835259},{"text":"Alright.","start":284.755,"end":285.255,"sentiment":"neutral","sentiment_score":0.018218550831079483},{"text":"So A I yep.","start":285.95502,"end":290.295,"sentiment":"neutral","sentiment_score":0.008637327468022704}],"sentiment":"neutral","sentiment_score":0.01022234436351101,"num_words":37,"start":264.94,"end":290.295},{"sentences":[{"text":"Nearly.","start":293.27002,"end":293.77002,"sentiment":"neutral","sentiment_score":0.014724617823958395},{"text":"Okay.","start":293.91,"end":294.31,"sentiment":"neutral","sentiment_score":0.044080980122089386},{"text":"Cool.","start":294.31,"end":294.81,"sentiment":"neutral","sentiment_score":0.05542863160371781},{"text":"Street.","start":294.95,"end":295.27002,"sentiment":"neutral","sentiment_score":0.0346079021692276},{"text":"Was it or avenue?","start":295.27002,"end":296.25,"sentiment":"neutral","sentiment_score":0.022128420416265726}],"sentiment":"neutral","sentiment_score":0.02966947667300701,"num_words":8,"start":293.27002,"end":296.25},{"sentences":[{"text":"Street.","start":297.91,"end":298.41,"sentiment":"neutral","sentiment_score":0.01633230224251747},{"text":"And the postcode there, please?","start":298.95,"end":300.57,"sentiment":"neutral","sentiment_score":0.012031856551766395},{"text":"3186.","start":303.59003,"end":304.97,"sentiment":"neutral","sentiment_score":0.006547070574015379},{"text":"And the name of the the zone, the city, or the suburb?","start":306.23502,"end":310.255,"sentiment":"neutral","sentiment_score":0.004247747943736613},{"text":"Brighton.","start":312.715,"end":313.215,"sentiment":"neutral","sentiment_score":0.0062124114483594894}],"sentiment":"neutral","sentiment_score":0.007011202117428184,"num_words":20,"start":297.91,"end":313.215},{"sentences":[{"text":"Brighton.","start":315.275,"end":315.775,"sentiment":"neutral","sentiment_score":0.008144687861204147},{"text":"Is that near the beach?","start":315.835,"end":317.055,"sentiment":"neutral","sentiment_score":0.011486018635332584},{"text":"Oh, you lucky you lucky woman.","start":318.69,"end":320.79,"sentiment":"neutral","sentiment_score":0.16986341464022794},{"text":"Oh, that you from the Gold Coast down here?","start":323.57,"end":326.87,"sentiment":"neutral","sentiment_score":0.004318656296365791},{"text":"Whereabouts in the Gold Coast, were you?","start":328.45,"end":330.135,"sentiment":"neutral","sentiment_score":0.007913324915404831}],"sentiment":"neutral","sentiment_score":0.042107730355512886,"num_words":28,"start":315.275,"end":330.135},{"sentences":[{"text":"Oh, yeah.","start":331.73502,"end":332.05502,"sentiment":"neutral","sentiment_score":0.15763717889785767},{"text":"I know what that is.","start":332.05502,"end":333.11502,"sentiment":"neutral","sentiment_score":0.2285839319229126},{"text":"Yeah.","start":334.215,"end":334.45502,"sentiment":"positive","sentiment_score":0.3704347014427185},{"text":"Yeah.","start":334.45502,"end":334.695,"sentiment":"positive","sentiment_score":0.36688750982284546},{"text":"It's nice up there.","start":334.695,"end":335.495,"sentiment":"positive","sentiment_score":0.5916478633880615}],"sentiment":"positive","sentiment_score":0.3509313601713914,"num_words":13,"start":331.73502,"end":335.495},{"sentences":[{"text":"Oh, you've lived on the Gold Coast for many years, but that's gone back a long, long time ago.","start":335.495,"end":340.475,"sentiment":"neutral","sentiment_score":0.04527494879929643},{"text":"Alright.","start":343.015,"end":343.515,"sentiment":"neutral","sentiment_score":0.07987230271100998},{"text":"So I'm just gonna create a username and password for you because you get a portal where you can actually log in and Paste.","start":344.49,"end":358.045,"sentiment":"neutral","sentiment_score":0.07972200773656368},{"text":"What's 1997.","start":359.30502,"end":362.285,"sentiment":"neutral","sentiment_score":0.022969787940382957},{"text":"Password will be just 12345679.","start":363.86502,"end":367.545,"sentiment":"neutral","sentiment_score":0.033123184368014334}],"sentiment":"neutral","sentiment_score":0.060097647319529574,"num_words":51,"start":335.495,"end":367.545},{"sentences":[{"text":"So once you log in, you can change your password.","start":367.545,"end":369.545,"sentiment":"neutral","sentiment_score":0.04880849681794643},{"text":"So we'll send you out all the credentials anyway.","start":369.545,"end":372.2,"sentiment":"neutral","sentiment_score":0.06836246699094772},{"text":"Once the service is up, you'll start to receive you'll receive a text with everything, and then you'll get an email.","start":372.2,"end":381.1,"sentiment":"neutral","sentiment_score":0.07483688892707938},{"text":"Look.","start":381.24002,"end":381.48,"sentiment":"neutral","sentiment_score":0.016300246119499207},{"text":"I'm not sure if I'll get it today or Monday to you.","start":381.48,"end":384.06,"sentiment":"neutral","sentiment_score":-0.042423801962286234}],"sentiment":"neutral","sentiment_score":0.04117238605922123,"num_words":53,"start":367.545,"end":384.06},{"sentences":[{"text":"Being a Saturday, what time is it?","start":385.095,"end":386.855,"sentiment":"neutral","sentiment_score":0.0013870608859828538},{"text":"They might be able to get it out today.","start":386.855,"end":388.135,"sentiment":"neutral","sentiment_score":0.06352722768982251},{"text":"If not Monday or Monday, you'll receive an email with the login credentials and all that so you can log in, have a look at your portal, make your payments, whatever and stuff like that.","start":388.135,"end":396.77502,"sentiment":"neutral","sentiment_score":0.07768454152558531},{"text":"Okay?","start":396.77502,"end":397.095,"sentiment":"neutral","sentiment_score":0.07502751797437668},{"text":"You can even set up a direct debit, whatever you want.","start":397.095,"end":399.755,"sentiment":"neutral","sentiment_score":0.08834483237429099}],"sentiment":"neutral","sentiment_score":0.06900371591900549,"num_words":63,"start":385.095,"end":399.755},{"sentences":[{"text":"Hang on.","start":405.27,"end":405.75,"sentiment":"neutral","sentiment_score":0.008694272488355637},{"text":"I've just got a one 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install it.","start":419.82498,"end":423.84497,"sentiment":"neutral","sentiment_score":0.026730781172712645},{"text":"If not today, well, then it'll have to be Monday.","start":424.305,"end":426.485,"sentiment":"neutral","sentiment_score":-0.059990857541561124},{"text":"Alright.","start":428.84,"end":429.16,"sentiment":"neutral","sentiment_score":0.31141898036003113}],"sentiment":"neutral","sentiment_score":0.031777151860296726,"num_words":52,"start":409.66998,"end":429.16},{"sentences":[{"text":"Beautiful.","start":429.16,"end":429.56,"sentiment":"positive","sentiment_score":0.4575427770614624},{"text":"Alright.","start":429.56,"end":429.8,"sentiment":"neutral","sentiment_score":0.21029946208000183},{"text":"We'll leave that with us, and you'll receive the text very shortly.","start":429.8,"end":433.26,"sentiment":"neutral","sentiment_score":0.2414617290099462},{"text":"You're welcome.","start":435.56,"end":436.12,"sentiment":"positive","sentiment_score":0.36617833375930786},{"text":"Have a lovely day.","start":436.12,"end":437.18,"sentiment":"positive","sentiment_score":0.8087680637836456}],"sentiment":"positive","sentiment_score":0.37664059549570084,"num_words":20,"start":429.16,"end":437.18},{"sentences":[{"text":"Bye.","start":438.44,"end":438.94,"sentiment":"neutral","sentiment_score":-0.08332082629203796}],"sentiment":"neutral","sentiment_score":-0.08332082629203796,"num_words":1,"start":438.44,"end":438.94}]}}]},{"alternatives":[{"transcript":"Hello. Molly speaking. Hi. Yeah. I was just trying to get my Internet connected. I've just moved into a new apartment. My name? Marley, m a r l I e. Oh, I don't I I no. So it's it's in the apartment, and I needed to scan the QR code. And, yeah, so it's 221 Slash 9 Airlie Street. Airlie, A A I R L I E, Airlie. Bryson. Yep. I have both. I have. So there's a white one that says lightning wholesale and okay. Yep. Yep. Okay. Yep. I have a that's just the that's like the modem. Is that correct? Yep. Yep. I've got my I've got my modem for my last flight. It's just me and two children. I've got a 10 and a 12 year old. So, like, nothing crazy, just, like, their games and, like, Netflix and things like that. Yep. Yep. Yep. I saw that. Yeah. We always just go the the lowest, and I've never had an issue. Yeah. Yeah. Marley, m a r l I e, Ray, r a e, that's my middle name, and then Copeland, a e a e, Ray. C o p e l a n d. A n d. Marley underscore is, I s s, forSam,@hotmail.com. That's it. Yes. It is. Yes. It is. Yes. I am. Bryson Bryson. That sounds amazing to me. September 14 1993. I've got my let me grab my driver's license. So license number 130362630. Yep. Unit number? 221 is 9 Airlie Street I E I r L I E Street 3186. Brighton. It is pretty close. I know. I've moved from the Gold Coast, so I needed to stay close to the beach. I used to be in Kiira. You know where that is? Kiira. It's super nice. Yeah. There you go. Yep. Yep. Okay. Amazing. And so someone will come out to connect. Is that correct? Or what's happening with that? Okay. Yep. That's okay. Yep. Amazing. Amazing. Thank you so much for that. 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Molly speaking. Hi. Yeah. I was just trying to get my Internet connected.\n\nI've just moved into a new apartment. My name? Marley, m a r l I e. Oh, I don't I I no. So it's it's in the apartment, and I needed to scan the QR code.\n\nAnd, yeah, so it's 221 Slash 9 Airlie Street. Airlie, A A I R L I E, Airlie. Bryson. Yep. I have both.\n\nI have. So there's a white one that says lightning wholesale and okay. Yep. Yep. Okay.\n\nYep. I have a that's just the that's like the modem. Is that correct? Yep. Yep.\n\nI've got my I've got my modem for my last flight. It's just me and two children. I've got a 10 and a 12 year old. So, like, nothing crazy, just, like, their games and, like, Netflix and things like that. Yep.\n\nYep. Yep. I saw that. Yeah. We always just go the the lowest, and I've never had an issue.\n\nYeah. Yeah. Marley, m a r l I e, Ray, r a e, that's my middle name, and then Copeland, a e a e, Ray. C o p e l a n d. A n d.\n\nMarley underscore is, I s s, forSam,@hotmail.com. 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issue.","start":132.58499,"end":135.86499,"sentiment":"neutral","sentiment_score":0.0955058943766814}],"sentiment":"neutral","sentiment_score":0.05342636375050796,"num_words":19,"start":128.105,"end":135.86499},{"sentences":[{"text":"Yeah.","start":135.86499,"end":136.36499,"sentiment":"neutral","sentiment_score":0.11749452352523804},{"text":"Yeah.","start":137.385,"end":137.885,"sentiment":"neutral","sentiment_score":0.09865008294582368},{"text":"Marley, m a r l I e, Ray, r a e, that's my middle name, and then Copeland, a e a e, Ray.","start":140.31,"end":156.335,"sentiment":"neutral","sentiment_score":0.02174828168126228},{"text":"C o p e l a n d.","start":156.335,"end":159.235,"sentiment":"neutral","sentiment_score":0.003416356456000358},{"text":"A n 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is.","start":201.9,"end":202.56,"sentiment":"neutral","sentiment_score":0.0265511404722929},{"text":"Yes.","start":208.31499,"end":208.47499,"sentiment":"neutral","sentiment_score":0.01769956760108471},{"text":"I am.","start":208.47499,"end":209.135,"sentiment":"neutral","sentiment_score":0.010711328126490116},{"text":"Bryson Bryson.","start":210.635,"end":211.855,"sentiment":"neutral","sentiment_score":0.022319858893752098},{"text":"That sounds amazing to me.","start":219.04001,"end":220.5,"sentiment":"positive","sentiment_score":0.6191682338714599}],"sentiment":"neutral","sentiment_score":0.2693921159952879,"num_words":12,"start":201.9,"end":220.5},{"sentences":[{"text":"September 14 1993.","start":222.48001,"end":228.90001,"sentiment":"neutral","sentiment_score":0.01748517279823621},{"text":"I've got my let me grab my driver's license.","start":235.41501,"end":237.595,"sentiment":"neutral","sentiment_score":0.010654992630912198},{"text":"So license number 130362630.","start":241.015,"end":252.55,"sentiment":"neutral","sentiment_score":0.019211367005482316},{"text":"Yep.","start":259.01,"end":259.51,"sentiment":"neutral","sentiment_score":0.04241129010915756},{"text":"Unit number?","start":267.88498,"end":268.78497,"sentiment":"neutral","sentiment_score":0.0044568004086613655}],"sentiment":"neutral","sentiment_score":0.014553726895859367,"num_words":19,"start":222.48001,"end":268.78497},{"sentences":[{"text":"221 is 9 Airlie Street I E I r L I E Street 3186.","start":269.965,"end":303.06,"sentiment":"neutral","sentiment_score":0.009196746262854763},{"text":"Brighton.","start":311.22,"end":311.72,"sentiment":"neutral","sentiment_score":0.005098449531942606},{"text":"It is pretty close.","start":317.86,"end":319.51498,"sentiment":"neutral","sentiment_score":0.04775013914331794},{"text":"I know.","start":320.455,"end":321.095,"sentiment":"neutral","sentiment_score":0.02443313878029585},{"text":"I've moved from the Gold Coast, so I needed to stay close to the beach.","start":321.095,"end":324.715,"sentiment":"neutral","sentiment_score":0.00861951404561599}],"sentiment":"neutral","sentiment_score":0.013972567834167017,"num_words":36,"start":269.965,"end":324.715},{"sentences":[{"text":"I used to be in Kiira.","start":324.85498,"end":326.055,"sentiment":"neutral","sentiment_score":0.00013335670034090677},{"text":"You know where that is?","start":326.055,"end":327.19498,"sentiment":"neutral","sentiment_score":-0.011451117880642413},{"text":"Kiira.","start":330.615,"end":331.115,"sentiment":"neutral","sentiment_score":0.0035186349414289},{"text":"It's super nice.","start":332.215,"end":333.995,"sentiment":"positive","sentiment_score":0.5856754382451376},{"text":"Yeah.","start":334.25998,"end":334.75998,"sentiment":"neutral","sentiment_score":0.3191147446632385}],"sentiment":"neutral","sentiment_score":0.1264502653211821,"num_words":16,"start":324.85498,"end":334.75998},{"sentences":[{"text":"There you go.","start":341.06,"end":342.03998,"sentiment":"neutral","sentiment_score":0.06109678000211716},{"text":"Yep.","start":352.205,"end":352.705,"sentiment":"neutral","sentiment_score":0.04838714003562927},{"text":"Yep.","start":384.395,"end":384.895,"sentiment":"neutral","sentiment_score":0.004615333396941423},{"text":"Okay.","start":400.18002,"end":400.5,"sentiment":"neutral","sentiment_score":0.17604371905326843},{"text":"Amazing.","start":400.5,"end":400.98,"sentiment":"positive","sentiment_score":0.33712145686149597}],"sentiment":"neutral","sentiment_score":0.10706542705052666,"num_words":7,"start":341.06,"end":400.98},{"sentences":[{"text":"And so someone will come out to connect.","start":400.98,"end":403.14,"sentiment":"neutral","sentiment_score":0.127103166654706},{"text":"Is that correct?","start":403.14,"end":403.86002,"sentiment":"neutral","sentiment_score":0.08125355715552966},{"text":"Or what's happening with that?","start":403.86002,"end":405.40002,"sentiment":"neutral","sentiment_score":0.03286707829684019},{"text":"Okay.","start":407.155,"end":407.655,"sentiment":"neutral","sentiment_score":0.06059083342552185},{"text":"Yep.","start":417.875,"end":418.375,"sentiment":"neutral","sentiment_score":0.03604147583246231}],"sentiment":"neutral","sentiment_score":0.08453076141369012,"num_words":18,"start":400.98,"end":418.375},{"sentences":[{"text":"That's okay.","start":426.78,"end":427.5,"sentiment":"neutral","sentiment_score":0.024768975330516696},{"text":"Yep.","start":427.5,"end":427.9,"sentiment":"neutral","sentiment_score":0.11344178766012192},{"text":"Amazing.","start":427.9,"end":428.4,"sentiment":"positive","sentiment_score":0.3758672773838043},{"text":"Amazing.","start":433.61896,"end":434.11896,"sentiment":"positive","sentiment_score":0.5107525587081909},{"text":"Thank you so much for that.","start":434.17896,"end":435.55893,"sentiment":"positive","sentiment_score":0.6599805255730947}],"sentiment":"positive","sentiment_score":0.4554075207137926,"num_words":11,"start":426.78,"end":435.55893},{"sentences":[{"text":"You too.","start":437.45895,"end":438.19894,"sentiment":"positive","sentiment_score":0.6315959990024567}],"sentiment":"positive","sentiment_score":0.6315959990024567,"num_words":2,"start":437.45895,"end":438.19894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Molly speaking.\n\nChannel 0: Hello, Melly. I'm from Airtel. I'm just returning your call.\n\nChannel 1: Hi. Yeah. I was just trying to get my Internet connected. I've just moved into a new apartment.\n\nChannel 0: Okay. Now what was this the name again?\n\nChannel 1: My name?\n\nChannel 0: Yeah. Maly, was it?\n\nChannel 1: Marley, m a r l I e.\n\nChannel 0: M a l. Do you know if that was a Super Network or Linham Networks?\n\nChannel 1: Oh, I don't I I\n\nChannel 0: Oh, have you put the have you put the order through yet?\n\nChannel 1: no. So it's it's in the apartment, and I needed to scan the QR code.\n\nChannel 0: Okay.\n\nChannel 1: And,\n\nChannel 0: Hang on. Before we go any further, let's just double\n\nChannel 1: yeah,\n\nChannel 0: check. What's the actual address?\n\nChannel 1: so it's 221\n\nChannel 0: Yep.\n\nChannel 1: Slash 9\n\nChannel 0: Yep.\n\nChannel 1: Airlie Street.\n\nChannel 0: Alley Street.\n\nChannel 1: Airlie, A A I R L I E,\n\nChannel 0: Alley. Oh, okay.\n\nChannel 1: Airlie.\n\nChannel 0: Sorry. Ellie\n\nChannel 1: Bryson.\n\nChannel 0: Street. Let's let me just brighten.\n\nChannel 1: Yep.\n\nChannel 0: I think it sounds like it's so when you have a look at the boxes, do you have, like, a little white box, a black box on the wall, or just\n\nChannel 1: I have both. I have. So there's a white one that says lightning wholesale\n\nChannel 0: okay. So\n\nChannel 1: and\n\nChannel 0: it's a little network. Alright. I got it. Got it. Got it.\n\nGot it. Got\n\nChannel 1: okay.\n\nChannel 0: it.\n\nChannel 1: Yep.\n\nChannel 0: Okay. That's alright there. So it's a little network, so you'll have two boxes there. A little\n\nChannel 1: Yep.\n\nChannel 0: white box, that's the fiber that goes to the little black box,\n\nChannel 1: Okay. Yep.\n\nChannel 0: And then you need you need to connect the router to the little black box. Do you have a router, or do you need one?\n\nChannel 1: I have a that's just the that's like the modem. Is that\n\nChannel 0: Yeah.\n\nChannel 1: correct?\n\nChannel 0: Correct. Yeah. Yeah. Yeah.\n\nChannel 1: Yep. Yep. I've got my I've got my modem for my last flight.\n\nChannel 0: Alright. So what we need to do in that case is just activate your service. I need to get all your information. How many people will be using the Internet?\n\nChannel 1: It's just me and two children.\n\nChannel 0: Okay. So probably the fifty twenty. Yeah? How old are your kids, if you don't mind me asking?\n\nChannel 1: I've got a 10 and a 12 year old. So, like, nothing crazy, just, like, their games\n\nChannel 0: Well\n\nChannel 1: and, like, Netflix and things like that.\n\nChannel 0: okay. So we'll what we'll do in that case, we'll start you off with the basic, which is 69\n\nChannel 1: Yep.\n\nChannel 0: 95 a month.\n\nChannel 1: Yep. Yep.\n\nChannel 0: If you\n\nChannel 1: I saw\n\nChannel 0: think it's\n\nChannel 1: that.\n\nChannel 0: too slow, just let us know, and we'll just we can always upgrade it\n\nChannel 1: Yeah.\n\nChannel 0: for you.\n\nChannel 1: We always just go the the lowest, and I've never had an issue. Yeah.\n\nChannel 0: Okay. Well, there you go. So\n\nChannel 1: Yeah.\n\nChannel 0: may I have your full name, please?\n\nChannel 1: Marley, m a r l I e,\n\nChannel 0: Yep.\n\nChannel 1: Ray, r a e, that's my middle name, and then Copeland,\n\nChannel 0: R I\n\nChannel 1: a\n\nChannel 0: e\n\nChannel 1: e\n\nChannel 0: was? Oh, I\n\nChannel 1: a\n\nChannel 0: e. Sorry. Yep. And then surname?\n\nChannel 1: e, Ray. C o p e l a\n\nChannel 0: C\n\nChannel 1: n d.\n\nChannel 0: p e l I got c o p e l\n\nChannel 1: A n d.\n\nChannel 0: n d. Okay. Best email address?\n\nChannel 1: Marley underscore\n\nChannel 0: Yep.\n\nChannel 1: is, I s\n\nChannel 0: I f. Yep.\n\nChannel 1: s,\n\nChannel 0: Oh, sorry.\n\nChannel 1: forSam,@hotmail.com.\n\nChannel 0: I s @hotmail.com. So marley_is@hotmail.com. Yeah?\n\nChannel 1: That's it.\n\nChannel 0: And your best contact number, is that the one I have on the screen now? 455?\n\nChannel 1: Yes. It is. Yes. It is.\n\nChannel 0: 236236. It could be your are you in Victoria?\n\nChannel 1: Yes. I am.\n\nChannel 0: Whereabouts are you? What area?\n\nChannel 1: Bryson Bryson.\n\nChannel 0: Right. It's not far from our main office. It could be your lucky day. I might be able to get out a technician and get all that settled for you for free. How's that sound?\n\nChannel 1: That sounds amazing to me.\n\nChannel 0: Date of birth, please.\n\nChannel 1: September 14\n\nChannel 0: Fourteenth of the ninth.\n\nChannel 1: 1993.\n\nChannel 0: '93. And do you have a driver's license or a form of ID, pass port, Medicare card, or something\n\nChannel 1: I've\n\nChannel 0: like that?\n\nChannel 1: got my let me grab my driver's license.\n\nChannel 0: I just need the number. Yeah.\n\nChannel 1: So license number\n\nChannel 0: Yep.\n\nChannel 1: 130362630.\n\nChannel 0: One three zero three six two 630. That's 130362630. Yeah?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Cool. Mhmm. Now I need the full address, please. I just need the unit number first and then\n\nChannel 1: Unit\n\nChannel 0: this\n\nChannel 1: number?\n\nChannel 0: yep.\n\nChannel 1: 221\n\nChannel 0: Two two one. And the street number\n\nChannel 1: is 9\n\nChannel 0: and the name of the street,\n\nChannel 1: Airlie Street\n\nChannel 0: a I r l e y, was it?\n\nChannel 1: I E\n\nChannel 0: Alright. So A I\n\nChannel 1: I r\n\nChannel 0: yep.\n\nChannel 1: L I E\n\nChannel 0: Nearly. Okay. Cool. Street. Was it or avenue?\n\nStreet. And the postcode\n\nChannel 1: Street\n\nChannel 0: there, please?\n\nChannel 1: 3186.\n\nChannel 0: 3186. And the name of the the zone, the city, or the suburb?\n\nChannel 1: Brighton.\n\nChannel 0: Brighton. Brighton. Is that near the beach?\n\nChannel 1: It is\n\nChannel 0: Oh,\n\nChannel 1: pretty\n\nChannel 0: you\n\nChannel 1: close.\n\nChannel 0: lucky you lucky woman.\n\nChannel 1: I know. I've moved from the Gold Coast, so I needed to stay\n\nChannel 0: Oh,\n\nChannel 1: close\n\nChannel 0: that\n\nChannel 1: to the beach.\n\nChannel 0: you\n\nChannel 1: I used\n\nChannel 0: from\n\nChannel 1: to be\n\nChannel 0: the\n\nChannel 1: in\n\nChannel 0: Gold\n\nChannel 1: Kiira.\n\nChannel 0: Coast down\n\nChannel 1: You know where\n\nChannel 0: here?\n\nChannel 1: that is?\n\nChannel 0: Whereabouts in the Gold Coast, were you?\n\nChannel 1: Kiira.\n\nChannel 0: Oh, yeah. I know\n\nChannel 1: It's\n\nChannel 0: what that is.\n\nChannel 1: super nice.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. It's nice up there. Oh, you've lived on the Gold Coast for many years, but that's gone back a long, long time ago.\n\nChannel 1: There you go.\n\nChannel 0: Alright. So I'm just gonna create a username and password for you because you get a portal where you can actually log in and\n\nChannel 1: Yep.\n\nChannel 0: Paste. What's 1997. Password will be just 12345679. So once you log in, you can change your password. So we'll send you out all the credentials anyway.\n\nOnce the service is up, you'll start to receive you'll receive a text with everything, and then you'll get an email. Look. I'm not sure if I'll get it today or Monday to you.\n\nChannel 1: Yep.\n\nChannel 0: Being a Saturday, what time is it? They might be able to get it out today. If not Monday or Monday, you'll receive an email with the login credentials and all that so you can log in, have a look at your portal, make your payments, whatever and stuff like that. Okay? You can even set up a direct debit, whatever you want.\n\nChannel 1: Okay. Amazing. And so someone will come out to connect. Is that correct? Or what's happening with that?\n\nChannel 0: Hang on. I've just got a one second.\n\nChannel 1: Okay.\n\nChannel 0: Get all this done. Yeah. No. They'll they'll definitely come out. We're here today till five ish, and we just we're gonna put the order through first to\n\nChannel 1: Yep.\n\nChannel 0: to the back end. If the order's ready before then, yeah, definitely send out a technician to install it. If not today, well, then it'll have to be Monday.\n\nChannel 1: That's okay. Yep. Amazing.\n\nChannel 0: Alright. Beautiful. Alright. We'll leave that with us, and you'll receive the text very shortly.\n\nChannel 1: Amazing. Thank you so much for that.\n\nChannel 0: You're welcome. Have a lovely day.\n\nChannel 1: You too.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.05441175028681755},{"text":"Molly speaking.","start":2.32,"end":3.22,"sentiment":"neutral","sentiment_score":0.061347899958491325}],"sentiment":"neutral","sentiment_score":0.0590358500679334,"channel":1,"num_words":3,"start":1.92,"end":3.22},{"sentences":[{"text":"Hello, Melly.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.18091394752264023},{"text":"I'm from Airtel.","start":4.7999997,"end":5.6,"sentiment":"neutral","sentiment_score":0.1634239455064138},{"text":"I'm just returning your 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again?","start":12.719999,"end":14.5,"sentiment":"neutral","sentiment_score":0.014426189607807569}],"sentiment":"neutral","sentiment_score":0.019514005864039063,"channel":0,"num_words":8,"start":12.32,"end":14.5},{"sentences":[{"text":"My name?","start":15.974999,"end":16.715,"sentiment":"neutral","sentiment_score":0.0037514246068894863}],"sentiment":"neutral","sentiment_score":0.0037514246068894863,"channel":1,"num_words":2,"start":15.974999,"end":16.715},{"sentences":[{"text":"Yeah.","start":17.175001,"end":17.495,"sentiment":"neutral","sentiment_score":0.017371680587530136},{"text":"Maly, was it?","start":17.495,"end":18.555,"sentiment":"neutral","sentiment_score":0.012162516204019388}],"sentiment":"neutral","sentiment_score":0.013464807299897075,"channel":0,"num_words":4,"start":17.175001,"end":18.555},{"sentences":[{"text":"Marley, m a r l I e.","start":18.695,"end":20.635,"sentiment":"neutral","sentiment_score":0.006071770829813821}],"sentiment":"neutral","sentiment_score":0.006071770829813821,"channel":1,"num_words":7,"start":18.695,"end":20.635},{"sentences":[{"text":"M a l.","start":22.135,"end":23.195,"sentiment":"neutral","sentiment_score":0.0014615942879269521},{"text":"Do you know if that was a Super Network or Linham Networks?","start":23.735,"end":27.275002,"sentiment":"neutral","sentiment_score":-0.0028889951839422188}],"sentiment":"neutral","sentiment_score":-0.0020188772895683845,"channel":0,"num_words":15,"start":22.135,"end":27.275002},{"sentences":[{"text":"Oh, I don't I I","start":28.08,"end":29.36,"sentiment":"neutral","sentiment_score":-0.06856625601649284}],"sentiment":"neutral","sentiment_score":-0.06856625601649284,"channel":1,"num_words":5,"start":28.08,"end":29.36},{"sentences":[{"text":"Oh, have you put the have you put the order through yet?","start":29.335,"end":31.755001,"sentiment":"neutral","sentiment_score":-0.04772447096183896}],"sentiment":"neutral","sentiment_score":-0.04772447096183896,"channel":0,"num_words":12,"start":29.335,"end":31.755001},{"sentences":[{"text":"no.","start":32.64,"end":32.96,"sentiment":"neutral","sentiment_score":-0.2087963670492172},{"text":"So it's it's in the apartment, and I needed to scan the QR 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They discuss the details of the installation, including the need for a router and modem. The representative also asks for the customer's information and provides instructions for setting up a direct debit. The call ends with the representative assuring the customer that someone will come out to connect her internet and she will receive a text with login credentials and instructions for setting up a direct debit."},"intents":{"segments":[{"text":"I need to get all your information. How many people will be using the Internet?","start_word":319,"end_word":333,"intents":[{"intent":"Acquire information","confidence_score":0.008065562}]},{"text":"If you I think saw it's that. too slow, just let us know, and we'll just we can always upgrade it for Yeah.","start_word":408,"end_word":430,"intents":[{"intent":"Upgrade service","confidence_score":0.37872872}]},{"text":"may I have your full name, please?","start_word":453,"end_word":459,"intents":[{"intent":"Provide person's name","confidence_score":0.0013415959}]},{"text":"Marley underscore Yep. is, I s I f. Yep. s, Oh, sorry. forSam,@hotmail.com. I s @hotmail.com. So marley_is@hotmail.com. Yeah? That's it.","start_word":524,"end_word":544,"intents":[{"intent":"Provide email address","confidence_score":0.4882467}]},{"text":"And your best contact number, is that the one I have on the screen now? 455?","start_word":546,"end_word":561,"intents":[{"intent":"Provide contact number","confidence_score":0.07781007}]},{"text":"It could be your are you in Victoria? Yes. I am.","start_word":568,"end_word":578,"intents":[{"intent":"Request location","confidence_score":0.002437125}]},{"text":"So license number Yep. 130362630.","start_word":673,"end_word":677,"intents":[{"intent":"Provide license number","confidence_score":0.33634177}]},{"text":"Was it or avenue? Street.","start_word":754,"end_word":758,"intents":[{"intent":"Confirm location","confidence_score":0.070878185},{"intent":"Confirm location","confidence_score":0.002049065}]},{"text":"So I'm just gonna create a username and password for you because you get a portal where you can actually log in and Yep. Paste.","start_word":882,"end_word":906,"intents":[{"intent":"Provide portal information","confidence_score":0.00024962623}]},{"text":"So we'll send you out all the credentials anyway. Once the service is up, you'll start to receive you'll receive a text with everything, and then you'll get an email. Look.","start_word":924,"end_word":954,"intents":[{"intent":"Provide login credentials","confidence_score":0.12486707}]},{"text":"I'm not sure if I'll get it today or Monday to you. Yep.","start_word":955,"end_word":967,"intents":[{"intent":"Schedule service appointment","confidence_score":0.0016295068}]},{"text":"You can even set up a direct debit, whatever you want. Okay. Amazing.","start_word":1020,"end_word":1032,"intents":[{"intent":"Provide direct debit","confidence_score":0.09946566}]},{"text":"And so someone will come out to connect. Is that correct? Or what's happening with that? Hang on.","start_word":1033,"end_word":1050,"intents":[{"intent":"Connect order","confidence_score":0.0001730519}]}]},"sentiments":{"segments":[{"text":"Hello. Molly speaking. Hello, Melly. I'm from Airtel. I'm just returning your call. Hi. Yeah. I was just trying to get my Internet connected. I've just moved into a new apartment. Okay. Now what was this the name again? My name? Yeah. Maly, was it? Marley, m a r l I e. M a l. Do you know if that was a Super Network or Linham Networks? Oh, I don't I I Oh, have you put the have you put the order through yet? no. So it's it's in the apartment, and I needed to scan the QR code. Okay. And, Hang on. Before we go any further, let's just double yeah, check. What's the actual address? so it's 221 Yep. Slash 9 Yep. Airlie Street. Alley Street. Airlie, A A I R L I E, Alley. Oh, okay. Airlie. Sorry. Ellie Bryson. Street. Let's let me just brighten. Yep. I think it sounds like it's so when you have a look at the boxes, do you have, like, a little white box, a black box on the wall, or just I have both. I have. So there's a white one that says lightning wholesale okay. So and it's a little network. Alright. I got it. Got it. Got it. Got it. Got it. okay. Yep. Okay. That's alright there. So it's a little network, so you'll have two boxes there. A little Yep. white box, that's the fiber that goes to the little black box, Okay. Yep. And then you need you need to connect the router to the little black box. Do you have a router, or do you need one? I have a that's just the that's like the modem. Is that Yeah. correct? Correct. Yeah. Yeah. Yeah. Yep. Yep. I've got my I've got my modem for my last flight. Alright. So what we need to do in that case is just activate your service. I need to get all your information. How many people will be using the Internet? It's just me and two children. Okay. So probably the fifty twenty. Yeah? How old are your kids, if you don't mind me asking? I've got a 10 and a 12 year old. So, like, nothing crazy, just, like, their games Well and, like, Netflix and things like that. okay. So we'll what we'll do in that case, we'll start you off with the basic, which is 69 Yep. 95 a month. Yep. Yep. If you I think saw it's that. too slow, just let us know, and we'll just we can always upgrade it for Yeah. you. We always just go the the lowest, and I've never had an issue. Yeah. Okay. Well, there you go. So Yeah. may I have your full name, please? Marley, m a r l I e, Yep. Ray, r a e, that's my middle name, and then Copeland, R I a e e was? Oh, I a e. Sorry. Yep. And then surname? e, Ray. C o p e l a C n d. p e l I got c o p e l A n d. n d. Okay. Best email address? Marley underscore Yep. is, I s I f. Yep. s, Oh, sorry. forSam,@hotmail.com. I s @hotmail.com. So marley_is@hotmail.com. Yeah? That's it. And your best contact number, is that the one I have on the screen now? 455? Yes. It is. Yes. It is. 236236. It could be your are you in Victoria? Yes. I am. Whereabouts are you? What area? Bryson Bryson. Right. It's not far from our main office.","start_word":0,"end_word":593,"sentiment":"neutral","sentiment_score":0.03624050235783412},{"text":"It could be your lucky day. I might be able to get out a technician and get all that settled for you for free.","start_word":594,"end_word":617,"sentiment":"positive","sentiment_score":0.42418691515922546},{"text":"How's that sound?","start_word":618,"end_word":620,"sentiment":"neutral","sentiment_score":0.27420616149902344},{"text":"That sounds amazing to me.","start_word":621,"end_word":625,"sentiment":"positive","sentiment_score":0.6046483516693115},{"text":"Date of birth, please. September 14 Fourteenth of the ninth. 1993. '93. And do you have a driver's license or a form of ID, pass port, Medicare card, or something I've like that? got my let me grab my driver's license. I just need the number. Yeah. So license number Yep. 130362630. One three zero three six two 630. That's 130362630. Yeah? Yep. Okay. Cool. Mhmm. Now I need the full address, please. I just need the unit number first and then Unit this number? yep. 221 Two two one. And the street number is 9 and the name of the street, Airlie Street a I r l e y, was it? I E Alright. So A I I r yep. L I E Nearly. Okay. Cool. Street. Was it or avenue? Street. And the postcode Street there, please? 3186. 3186. And the name of the the zone, the city, or the suburb? Brighton. Brighton. Brighton. Is that near the beach? It is Oh, pretty you close. lucky you lucky woman. I know. I've moved from the Gold Coast, so I needed to stay Oh, close that to the beach. you I used from to be the in Gold Kiira. Coast down You know where here? that is? Whereabouts in the Gold Coast, were you? Kiira. Oh, yeah. I know It's what that is.","start_word":626,"end_word":849,"sentiment":"neutral","sentiment_score":0.026591346599161625},{"text":"super nice. Yeah.","start_word":850,"end_word":852,"sentiment":"positive","sentiment_score":0.6085397601127625},{"text":"Yeah.","start_word":853,"end_word":853,"sentiment":"neutral","sentiment_score":0.3191147446632385},{"text":"Yeah. It's nice up there.","start_word":854,"end_word":858,"sentiment":"positive","sentiment_score":0.5283802151679993},{"text":"Oh, you've lived on the Gold Coast for many years, but that's gone back a long, long time ago. There you go. Alright. So I'm just gonna create a username and password for you because you get a portal where you can actually log in and Yep. Paste. What's 1997. Password will be just 12345679. So once you log in, you can change your password. So we'll send you out all the credentials anyway. Once the service is up, you'll start to receive you'll receive a text with everything, and then you'll get an email. Look. I'm not sure if I'll get it today or Monday to you. Yep. Being a Saturday, what time is it? They might be able to get it out today. If not Monday or Monday, you'll receive an email with the login credentials and all that so you can log in, have a look at your portal, make your payments, whatever and stuff like that. Okay? You can even set up a direct debit, whatever you want. Okay.","start_word":859,"end_word":1031,"sentiment":"neutral","sentiment_score":0.055945828557014465},{"text":"Amazing.","start_word":1032,"end_word":1032,"sentiment":"positive","sentiment_score":0.33712145686149597},{"text":"And so someone will come out to connect. Is that correct? Or what's happening with that? Hang on. I've just got a one second. Okay. Get all this done. Yeah. No. They'll they'll definitely come out. We're here today till five ish, and we just we're gonna put the order through first to Yep. to the back end. If the order's ready before then, yeah, definitely send out a technician to install it. If not today, well, then it'll have to be Monday. That's okay. Yep.","start_word":1033,"end_word":1118,"sentiment":"neutral","sentiment_score":0.036659423261880875},{"text":"Amazing.","start_word":1119,"end_word":1119,"sentiment":"positive","sentiment_score":0.3758672773838043},{"text":"Alright.","start_word":1120,"end_word":1120,"sentiment":"neutral","sentiment_score":0.31141898036003113},{"text":"Beautiful.","start_word":1121,"end_word":1121,"sentiment":"positive","sentiment_score":0.4575427770614624},{"text":"Alright. We'll leave that with us, and you'll receive the text very shortly.","start_word":1122,"end_word":1134,"sentiment":"neutral","sentiment_score":0.23834651708602905},{"text":"Amazing. Thank you so much for that. You're welcome. Have a lovely day. You too. Bye.","start_word":1135,"end_word":1150,"sentiment":"positive","sentiment_score":0.5961149893701077}],"average":{"sentiment":"neutral","sentiment_score":0.06234732757314751}}}}