{"metadata":{"transaction_key":"deprecated","request_id":"019f8c81-8507-73f0-9382-cc25ba0d59b2","sha256":"9b62dc9eac20392cb2cad558a94f27f5863adb368df5b63451e5e1bb6aae6ab8","created":"2026-07-23T01:05:27.451Z","duration":37.079937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":124,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":139,"output_tokens":139},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":139,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Hi. Hi, sir. Good morning. This is Abby from TechnoONE in Springfield, Brisbane. Is this mister Ebneesh Gupta in disability, aging, and community? Yes. We are reaching out, sir, because we wanted to check if you are curious about improving your IT with automation, cybersecurity, or AI? Alright. So far so good with your IT? Alright. Sure. Thank you for your time.","confidence":0.99902344,"words":[{"word":"hello","start":2.8799999,"end":3.3799999,"confidence":0.99072266,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.001083945855498314},{"word":"hi","start":5.7599998,"end":6.2599998,"confidence":0.7687988,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07656881213188171},{"word":"hi","start":7.2,"end":7.68,"confidence":0.9848633,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.15926584601402283},{"word":"sir","start":7.68,"end":8.16,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.18435686826705933},{"word":"good","start":8.16,"end":8.48,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3032187521457672},{"word":"morning","start":8.48,"end":8.88,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2546423077583313},{"word":"this","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1466134935617447},{"word":"is","start":9.12,"end":9.36,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11839547008275986},{"word":"abby","start":9.36,"end":9.679999,"confidence":0.69921875,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.13985589146614075},{"word":"from","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12800785899162292},{"word":"technoone","start":9.92,"end":10.42,"confidence":0.6909993,"punctuated_word":"TechnoONE","sentiment":"neutral","sentiment_score":0.09844310581684113},{"word":"in","start":10.48,"end":10.719999,"confidence":0.98828125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.07576939463615417},{"word":"springfield","start":10.719999,"end":11.219999,"confidence":0.9477539,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.11575846374034882},{"word":"brisbane","start":11.36,"end":11.86,"confidence":0.9995117,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.1383114457130432},{"word":"is","start":12.08,"end":12.24,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.05614480376243591},{"word":"this","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.04594271257519722},{"word":"mister","start":12.48,"end":12.98,"confidence":0.9975586,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.04301362484693527},{"word":"ebneesh","start":13.36,"end":13.86,"confidence":0.50374347,"punctuated_word":"Ebneesh","sentiment":"neutral","sentiment_score":0.042478613555431366},{"word":"gupta","start":14.32,"end":14.82,"confidence":1.0,"punctuated_word":"Gupta","sentiment":"neutral","sentiment_score":0.043724361807107925},{"word":"in","start":15.245,"end":15.405,"confidence":0.89501953,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.029272301122546196},{"word":"disability","start":15.405,"end":15.905,"confidence":0.666626,"punctuated_word":"disability,","sentiment":"neutral","sentiment_score":0.01928098127245903},{"word":"aging","start":16.125,"end":16.625,"confidence":0.74658203,"punctuated_word":"aging,","sentiment":"neutral","sentiment_score":0.01938588172197342},{"word":"and","start":16.765,"end":17.005001,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013967867940664291},{"word":"community","start":17.005001,"end":17.505001,"confidence":0.94750977,"punctuated_word":"community?","sentiment":"neutral","sentiment_score":0.02125295251607895},{"word":"yes","start":17.565,"end":17.885,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05767879635095596},{"word":"we","start":17.885,"end":18.045,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07262690365314484},{"word":"are","start":18.045,"end":18.205,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.05832288786768913},{"word":"reaching","start":18.205,"end":18.525,"confidence":1.0,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.06836554408073425},{"word":"out","start":18.525,"end":18.765,"confidence":0.9946289,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.07317619025707245},{"word":"sir","start":18.765,"end":18.925,"confidence":0.99902344,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.07168404012918472},{"word":"because","start":18.925,"end":19.325,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.05730117112398147},{"word":"we","start":19.325,"end":19.485,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05376126989722252},{"word":"wanted","start":19.485,"end":19.885,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.06236042082309723},{"word":"to","start":19.885,"end":20.045,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.055472515523433685},{"word":"check","start":20.045,"end":20.285,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.08295938372612},{"word":"if","start":20.285,"end":20.445,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04689841717481613},{"word":"you","start":20.445,"end":20.605,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06165911629796028},{"word":"are","start":20.605,"end":21.105,"confidence":0.9873047,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.036981623619794846},{"word":"curious","start":21.485,"end":21.965,"confidence":0.54052734,"punctuated_word":"curious","sentiment":"neutral","sentiment_score":0.059941623359918594},{"word":"about","start":21.965,"end":22.285,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03759295120835304},{"word":"improving","start":22.285,"end":22.785,"confidence":1.0,"punctuated_word":"improving","sentiment":"neutral","sentiment_score":0.054617855697870255},{"word":"your","start":22.845,"end":23.165,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05183658003807068},{"word":"it","start":23.165,"end":23.665,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.08516612648963928},{"word":"with","start":23.805,"end":24.205,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04240772128105163},{"word":"automation","start":24.205,"end":24.705,"confidence":0.9970703,"punctuated_word":"automation,","sentiment":"neutral","sentiment_score":0.05411012843251228},{"word":"cybersecurity","start":26.504936,"end":27.004936,"confidence":0.8547363,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.03231131285429001},{"word":"or","start":27.064938,"end":27.304937,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.019433146342635155},{"word":"ai","start":27.304937,"end":27.804937,"confidence":0.91625977,"punctuated_word":"AI?","sentiment":"neutral","sentiment_score":0.03389080986380577},{"word":"alright","start":30.824936,"end":31.224937,"confidence":0.9909668,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10569273680448532},{"word":"so","start":31.224937,"end":31.384937,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.20296791195869449},{"word":"far","start":31.384937,"end":31.624937,"confidence":1.0,"punctuated_word":"far","sentiment":"neutral","sentiment_score":0.27207088470458984},{"word":"so","start":31.624937,"end":31.784937,"confidence":0.73583984,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.25839531421661377},{"word":"good","start":31.784937,"end":32.26494,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3413703739643097},{"word":"with","start":32.26494,"end":32.504936,"confidence":0.95947266,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.313518226146698},{"word":"your","start":32.504936,"end":32.824936,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3271697759628296},{"word":"it","start":32.824936,"end":33.324936,"confidence":0.9885254,"punctuated_word":"IT?","sentiment":"positive","sentiment_score":0.33925795555114746},{"word":"alright","start":35.064938,"end":35.564938,"confidence":0.9785156,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.35926803946495056},{"word":"sure","start":35.62494,"end":35.94494,"confidence":0.75683594,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.35619258880615234},{"word":"thank","start":35.94494,"end":36.184937,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5626007914543152},{"word":"you","start":36.184937,"end":36.344936,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5670649409294128},{"word":"for","start":36.344936,"end":36.504936,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6201112866401672},{"word":"your","start":36.504936,"end":36.664936,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5060843229293823},{"word":"time","start":36.664936,"end":37.079937,"confidence":0.8112793,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.40921902656555176}],"paragraphs":{"transcript":"\nHello? Hi. Hi, sir. Good morning. This is Abby from TechnoONE in Springfield, Brisbane.\n\nIs this mister Ebneesh Gupta in disability, aging, and community? Yes. We are reaching out, sir, because we wanted to check if you are curious about improving your IT with automation, cybersecurity, or AI? Alright. So far so good with your IT?\n\nAlright. Sure. Thank you for your time.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.001083945855498314},{"text":"Hi.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.07656881213188171},{"text":"Hi, sir.","start":7.2,"end":8.16,"sentiment":"neutral","sentiment_score":0.17181135714054108},{"text":"Good morning.","start":8.16,"end":8.88,"sentiment":"neutral","sentiment_score":0.27893052995204926},{"text":"This is Abby from TechnoONE in Springfield, Brisbane.","start":8.88,"end":11.86,"sentiment":"neutral","sentiment_score":0.12014439050108194}],"sentiment":"neutral","sentiment_score":0.13859226115580117,"num_words":14,"start":2.8799999,"end":11.86},{"sentences":[{"text":"Is this mister Ebneesh Gupta in disability, aging, and community?","start":12.08,"end":17.505001,"sentiment":"neutral","sentiment_score":0.03344641011208296},{"text":"Yes.","start":17.565,"end":17.885,"sentiment":"neutral","sentiment_score":0.05767879635095596},{"text":"We are reaching out, sir, because we wanted to check if you are curious about improving your IT with automation, cybersecurity, or AI?","start":17.885,"end":27.804937,"sentiment":"neutral","sentiment_score":0.055342510423582535},{"text":"Alright.","start":30.824936,"end":31.224937,"sentiment":"neutral","sentiment_score":0.10569273680448532},{"text":"So far so good with your IT?","start":31.224937,"end":33.324936,"sentiment":"neutral","sentiment_score":0.29353577750069754}],"sentiment":"neutral","sentiment_score":0.09108247182198934,"num_words":42,"start":12.08,"end":33.324936},{"sentences":[{"text":"Alright.","start":35.064938,"end":35.564938,"sentiment":"positive","sentiment_score":0.35926803946495056},{"text":"Sure.","start":35.62494,"end":35.94494,"sentiment":"positive","sentiment_score":0.35619258880615234},{"text":"Thank you for your time.","start":35.94494,"end":37.079937,"sentiment":"positive","sentiment_score":0.5330160737037659}],"sentiment":"positive","sentiment_score":0.4829344281128475,"num_words":7,"start":35.064938,"end":37.079937}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Hello? Hi. This is Avish. Yes. Yes. Not at the moment, though. Thank you. Yes. It's all good.","confidence":0.97558594,"words":[{"word":"hello","start":0.48,"end":0.98,"confidence":0.98535156,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.001431258860975504},{"word":"hello","start":3.28,"end":3.78,"confidence":0.79956055,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.001757894642651081},{"word":"hello","start":4.3199997,"end":4.8199997,"confidence":0.9436035,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005120065063238144},{"word":"hi","start":4.88,"end":5.12,"confidence":0.97558594,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.029728654772043228},{"word":"this","start":5.12,"end":5.3599997,"confidence":0.8881836,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03133051097393036},{"word":"is","start":5.3599997,"end":5.52,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.029192710295319557},{"word":"avish","start":5.52,"end":6.02,"confidence":0.40620932,"punctuated_word":"Avish.","sentiment":"neutral","sentiment_score":0.04396020621061325},{"word":"yes","start":15.735,"end":16.235,"confidence":0.9265137,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.022782906889915463},{"word":"yes","start":17.255,"end":17.755,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.037256576120853424},{"word":"not","start":28.615,"end":28.855,"confidence":0.8730469,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.2114870846271515},{"word":"at","start":28.855,"end":28.935,"confidence":0.9770508,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2339477986097336},{"word":"the","start":28.935,"end":29.095,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20398171246051788},{"word":"moment","start":29.095,"end":29.415,"confidence":0.6940918,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.2870883345603943},{"word":"though","start":29.415,"end":29.915,"confidence":0.8737793,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.28683197498321533},{"word":"thank","start":30.954937,"end":31.194939,"confidence":0.91748047,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28891628980636597},{"word":"you","start":31.194939,"end":31.694939,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.26273268461227417},{"word":"yes","start":34.074936,"end":34.394936,"confidence":0.83740234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.32374662160873413},{"word":"it's","start":34.394936,"end":34.55494,"confidence":0.9951172,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.45425111055374146},{"word":"all","start":34.55494,"end":34.794937,"confidence":0.97998047,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.48894017934799194},{"word":"good","start":34.794937,"end":35.294937,"confidence":0.9970703,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4566262364387512}],"paragraphs":{"transcript":"\nHello? Hello? Hello? Hi. This is Avish.\n\nYes. Yes. Not at the moment, though. Thank you. Yes.\n\nIt's all good.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.001431258860975504},{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.001757894642651081},{"text":"Hello?","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.005120065063238144},{"text":"Hi.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.029728654772043228},{"text":"This is Avish.","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.03482780915995439}],"sentiment":"neutral","sentiment_score":0.020360185831253017,"num_words":7,"start":0.48,"end":6.02},{"sentences":[{"text":"Yes.","start":15.735,"end":16.235,"sentiment":"neutral","sentiment_score":0.022782906889915463},{"text":"Yes.","start":17.255,"end":17.755,"sentiment":"neutral","sentiment_score":0.037256576120853424},{"text":"Not at the moment, though.","start":28.615,"end":29.915,"sentiment":"neutral","sentiment_score":-0.24466738104820251},{"text":"Thank you.","start":30.954937,"end":31.694939,"sentiment":"neutral","sentiment_score":0.27582448720932007},{"text":"Yes.","start":34.074936,"end":34.394936,"sentiment":"neutral","sentiment_score":0.32374662160873413}],"sentiment":"neutral","sentiment_score":-0.02879018262028694,"num_words":10,"start":15.735,"end":34.394936},{"sentences":[{"text":"It's all good.","start":34.394936,"end":35.294937,"sentiment":"positive","sentiment_score":0.4666058421134949}],"sentiment":"positive","sentiment_score":0.4666058421134949,"num_words":3,"start":34.394936,"end":35.294937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hello? Hello? Hi. This is Avish.\n\nChannel 0: Hi. Hi, sir. Good morning. This is Abby from TechnoONE in Springfield, Brisbane. Is this mister Ebneesh Gupta in disability,\n\nChannel 1: Yes.\n\nChannel 0: aging, and community?\n\nChannel 1: Yes.\n\nChannel 0: Yes. We are reaching out, sir, because we wanted to check if you are curious about improving your IT with automation, cybersecurity, or AI?\n\nChannel 1: Not at the moment, though.\n\nChannel 0: Alright.\n\nChannel 1: Thank you.\n\nChannel 0: So far so good with your IT?\n\nChannel 1: Yes. It's all good.\n\nChannel 0: Alright. Sure. Thank you for your time.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.001431258860975504}],"sentiment":"neutral","sentiment_score":0.001431258860975504,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.001083945855498314}],"sentiment":"neutral","sentiment_score":0.001083945855498314,"channel":0,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.001757894642651081},{"text":"Hello?","start":4.3199997,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.005120065063238144},{"text":"Hi.","start":4.88,"end":5.12,"sentiment":"neutral","sentiment_score":0.029728654772043228},{"text":"This is Avish.","start":5.12,"end":6.02,"sentiment":"neutral","sentiment_score":0.03482780915995439}],"sentiment":"neutral","sentiment_score":0.023515006992965937,"channel":1,"num_words":6,"start":3.28,"end":6.02},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.07656881213188171},{"text":"Hi, sir.","start":7.2,"end":8.16,"sentiment":"neutral","sentiment_score":0.17181135714054108},{"text":"Good morning.","start":8.16,"end":8.88,"sentiment":"neutral","sentiment_score":0.27893052995204926},{"text":"This is Abby from TechnoONE in Springfield, Brisbane.","start":8.88,"end":11.86,"sentiment":"neutral","sentiment_score":0.12014439050108194},{"text":"Is this mister Ebneesh Gupta in disability,","start":12.08,"end":15.905,"sentiment":"neutral","sentiment_score":0.039979628420301845}],"sentiment":"neutral","sentiment_score":0.11095325546339155,"channel":0,"num_words":20,"start":5.7599998,"end":15.905},{"sentences":[{"text":"Yes.","start":15.735,"end":16.235,"sentiment":"neutral","sentiment_score":0.022782906889915463}],"sentiment":"neutral","sentiment_score":0.022782906889915463,"channel":1,"num_words":1,"start":15.735,"end":16.235},{"sentences":[{"text":"aging, and community?","start":16.125,"end":17.505001,"sentiment":"neutral","sentiment_score":0.01820223405957222}],"sentiment":"neutral","sentiment_score":0.01820223405957222,"channel":0,"num_words":3,"start":16.125,"end":17.505001},{"sentences":[{"text":"Yes.","start":17.255,"end":17.755,"sentiment":"neutral","sentiment_score":0.037256576120853424}],"sentiment":"neutral","sentiment_score":0.037256576120853424,"channel":1,"num_words":1,"start":17.255,"end":17.755},{"sentences":[{"text":"Yes.","start":17.565,"end":17.885,"sentiment":"neutral","sentiment_score":0.05767879635095596},{"text":"We are reaching out, sir, because we wanted to check if you are curious about improving your IT with automation, cybersecurity, or AI?","start":17.885,"end":27.804937,"sentiment":"neutral","sentiment_score":0.055342510423582535}],"sentiment":"neutral","sentiment_score":0.055439855670556426,"channel":0,"num_words":24,"start":17.565,"end":27.804937},{"sentences":[{"text":"Not at the moment, though.","start":28.615,"end":29.915,"sentiment":"neutral","sentiment_score":-0.24466738104820251}],"sentiment":"neutral","sentiment_score":-0.24466738104820251,"channel":1,"num_words":5,"start":28.615,"end":29.915},{"sentences":[{"text":"Alright.","start":30.824936,"end":31.224937,"sentiment":"neutral","sentiment_score":0.10569273680448532}],"sentiment":"neutral","sentiment_score":0.10569273680448532,"channel":0,"num_words":1,"start":30.824936,"end":31.224937},{"sentences":[{"text":"Thank you.","start":30.954937,"end":31.694939,"sentiment":"neutral","sentiment_score":0.27582448720932007}],"sentiment":"neutral","sentiment_score":0.27582448720932007,"channel":1,"num_words":2,"start":30.954937,"end":31.694939},{"sentences":[{"text":"So far so good with your IT?","start":31.224937,"end":33.324936,"sentiment":"neutral","sentiment_score":0.29353577750069754}],"sentiment":"neutral","sentiment_score":0.29353577750069754,"channel":0,"num_words":7,"start":31.224937,"end":33.324936},{"sentences":[{"text":"Yes.","start":34.074936,"end":34.394936,"sentiment":"neutral","sentiment_score":0.32374662160873413},{"text":"It's all good.","start":34.394936,"end":35.294937,"sentiment":"positive","sentiment_score":0.4666058421134949}],"sentiment":"positive","sentiment_score":0.4308910369873047,"channel":1,"num_words":4,"start":34.074936,"end":35.294937},{"sentences":[{"text":"Alright.","start":35.064938,"end":35.564938,"sentiment":"positive","sentiment_score":0.35926803946495056},{"text":"Sure.","start":35.62494,"end":35.94494,"sentiment":"positive","sentiment_score":0.35619258880615234},{"text":"Thank you for your time.","start":35.94494,"end":37.079937,"sentiment":"positive","sentiment_score":0.5330160737037659}],"sentiment":"positive","sentiment_score":0.4829344281128475,"channel":0,"num_words":7,"start":35.064938,"end":37.079937}]},"summary":{"result":"success","short":"A representative from TechnoONE in Brisbane is calling Mr. Ebneesh Gupta to inquire about improving his IT and automation, cybersecurity, or AI. Mr. Kumar is not currently interested but the representative thanks him for his time and confirms that everything is going well."},"intents":{"segments":[{"text":"We are reaching out, sir, because we wanted to check if you are curious about improving your IT with automation, cybersecurity, or AI? Not at the moment, though.","start_word":34,"end_word":61,"intents":[{"intent":"Check interest in improving it","confidence_score":0.0011829564}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hello? Hi. This is Avish. Hi. Hi, sir. Good morning. This is Abby from TechnoONE in Springfield, Brisbane. Is this mister Ebneesh Gupta in disability, Yes. aging, and community? Yes. Yes. We are reaching out, sir, because we wanted to check if you are curious about improving your IT with automation, cybersecurity, or AI? Not at the moment, though. Alright. Thank you. So far so good with your IT? Yes.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":0.07190263271331787},{"text":"It's all good. Alright. Sure. Thank you for your time.","start_word":73,"end_word":82,"sentiment":"positive","sentiment_score":0.4726760983467102}],"average":{"sentiment":"neutral","sentiment_score":0.12091809554065731}}}}